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Who isHuman Capital
Management Institute?
Sonya Sullins, MBAHuman Capital Consultant, Executive Coach and Speaker
"We inspire professionals and organizations to achieve peak performance through people, passion and purpose."
The way to gain a good reputation, is to endeavor to be
what you desire to appear.SOCRATES
To my customer.I may not have the answer, but I’ll find it.I may not have the time, but I’ll make it.
UNKNOWN
WHO IS HUMAN CAPITAL MANAGEMENT INSTITUTE?~We specialize in helping organizations select, motivate and retain top talent and create fiercely loyal, devoted customers.
~We motivate and inspire professionals to develop their Leadership, Communication and Interpersonal Skills.
How Are We Different?Specialized Training: Gallup UniversityExperience and Outcomes: Achieved intended
outcomes for hundreds of workgroups within various organizations
Approach: C-Level to Front line no stone left unturned, utmost respect for all, close
communication gaps and build trustIndividualized: More than “organizational goals”…
Each department/manager has unique action planCreate the Culture: Of Accountability and of Trust
More than an accountability partner – I teach how to hold each other accountable
Culture of Trust = Character and Competence Education: People can’t succeed if they don’t know
what to do…we close that gap, too.
Founded by...Sonya Sullins , MBA ~ Principal Consultant20 years experience as a trainer, speaker and
workshop facilitatorOver a dozen years experience consulting and coachingGallup University: Trained in Leadership, Management,
and building a Strengths-Based organizationEmployee Engagement SpecialistOrganizational Behavior BackgroundIT and Project Management BackgroundMBTI (Myers Briggs Type Indicator) Qualified
PractitionerFranklin Covey CertifiedBBA Finance and Marketing MBA Business Strategy
Sonya says… ~We all know how hard it is to get and keep
top talent, and how challenging it is when a customer is frustrated with their experience.
~You will reach your goals, regardless of your starting point…with your commitment and motivation, and our expertise and guidance, you will see real results!
“ I like to say that I get people ‘unstuck’ from thinking that there’s no solution.”
“We will discover how to overcome challenges. After all, high standards and excellent results make life at work engaging and fulfilling!”
Continuum and Gap Analysis…We are all somewhere on this vast continuum!
Reality•Closin
g Gaps
•Good to Great
Goal: Nirvana•Sustai
n Excellence
“Our destination is where we start.
Our destination is to create a dynamic workplace that people
will be attracted to……where we will be able to retain the most talented and productive people and have a positive impact
upon the customers we serve.”
NOW=1. Select 2. Engage
HOW = 3.
Communicate4. ACT
5. Recognize & Follow Up
WHERE= 6.
Outcomes
Wher
e yo
u will
be
in th
e
futu
re…
H
ow do we get there?
“Physician”+”Patient”=Management
Plan
You don’t know what you don’t know… Survey = blood pressure cuff
Focus onOutcomes
Employee Engagement…
Also, the Means to the End…
38% higher customer loyalty scores
22% higher productivity27% higher profits39% higher retention
*Gallup
Things to Remember…Number one predictor of Customer Loyalty is……Employee Retention of top performersNumber one predictor of Employee Retention is……Employee EngagementGreat Leaders create Engaged TeamsIt’s all about making the connection = relationships
Therefore:
Employee Engagement = Customer Engagement
Real People. Real Success.
ServicesN-Gage Assessment
Employee, Customer, Referral SourceOutcome-Based Action PlansExecutive Coaching/ConsultingKey Note SpeakingWorkshops and Training
Areas of Expertise
Employee EngagementCustomer Devotion & Service
RecoveryAttracting & Selecting Top TalentMotivating & Retaining Top Talent Leadership/Management
DevelopmentEffective CommunicationInterpersonal Skills Emotional Intelligence Improving TeamworkPerformance Planning
Workshops/Keynotes/TrainingS.T.E.P. into Success…Customer Devotion in 4
Steps!Are you Plagued With a Couple of “Bad Apples”
in Your Employee Bushel? Retain the Best and Get Rid of the Rest!
Service Recovery: Turning “Raging Mad” into “Raving Fan”
Change Management: Turn Change into Your Advantage
Building A Culture of Trust: Character and Competence – Keys to Your Success
Leading Edge of Leadership: How to Develop a Top Performing Team
7 Deadly Sins of Marketing Senior Living
Workshops/Keynotes/TrainingEffective Communication: Keeping Your Cool When
Your Temperature’s RisingCompassion Mastery: Nurturing Others While
Keeping Yourself in BalanceAchieving the Perfect Balance: Learn How to
Assert Yourself…Respectfully and RespectablyEmotional Intelligence: Learn How to Understand
and Manage Your Emotions for Personal and Professional Effectiveness
Sharpen Your Saw! Lean How to Keep Stress at Bay and Improve Your Optimism and Happiness
For more information on programs,
or to schedule a strategy session – CONTACT SONYA
TODAY:
Toll Free: 877-HUMAN10 or (608) 279-0691
"We specialize in helping organizations select, motivate and retain top talent and create fiercely loyal, devoted customers.
