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MANAGEMENT
Management refers to the process of getting activities completed efficiently and effectively with and through people
MANAGERS
Managers work in organizations and direct the activities of the other people inside the organization called operatives.
Operatives are people who work directly on a job or task and have no responsibility for overseeing the work of others.
ORGANIZATIONS
An organization is a systematic arrangement of people to accomplish some specific purpose.
1. Each organization has a distinct purpose typically expressed in terms a set of goals.
2. Each organization is composed of people.3. All organizations develop a SYSTEMATIC
STRUCTURE that defines and limits the behavior of its members. (Rules and Regs, naming a “boss” and giving authority,
TYPES OF ORGANIZATIONS
Alexandria High School University of Alabama Foodland Ron’s B-B-Q FBI Atlanta Braves
TOP MANAGERS
At or near the pinnacle of the organization.
Are responsible for making organizational decisions and setting policies and strategies that affect all aspects of the organization.
President or vice president Chancellor Managing director COO? CEO? Chairman of the board
MIDDLE MANAGERS
Includes all levels of management between the supervisory and the top level of the organization.
Department or agency head Project leader Plant manager Unit chief Dean Division manager
SUPERVISORY MANAGERS
Usually called a supervisor. It is the lowest level of management In a manufacturing plant, it is called a foreman Atlanta Braves supervisor would be the coach.
PLANNING
Includes defining goals, establishing strategy, and developing plans to coordinate
activities.
ORGANIZING
Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.
LEADING
Includes motivating subordinates Directing others Selecting the most effective
communication channels Resolving conflicts
CONTROLLING
Monitoring activities to ensure that they are being accomplished as planned
Correcting any significant deviations Once the plan is formulated, the structure
organized, and people hired, trained, and motivated, something may still go wrong
To ensure things are going as planned, managers must monitor the organizations performance.
ROLES OF MANAGEMENT
Specific categories of managerial behavior Interpersonal Roles Informational Roles Decisional Roles
INTERPERSONAL ROLES
Roles and duties that are ceremonial and symbolic in nature Figurehead-symbolic head who performs
routine duties. i.e. Greeting visitors, signing documents
Leader-Responsible for the motivation and activation of subordinates
Liason-Maintains personal relationships with outsiders. i.e. Mail, company tours, wine and dine
INFORMATIONAL ROLES
Receiving and collecting information from organizations and institutions outside their own Monitor-seeks and receives special info to develop
an understanding of other organizations and the environment. i.e. Personal contacts, reading periodical and reports
Disseminator-transmits info received to other inside the organization
Spokesperson-transmits info to outsiders about organizational plans, policies, actions, and results
DECISIONAL ROLE
Makes the decisions that ultimately affect the organization Entrepreneur- searches for and initiates
improvement projects to help the organization Disturbance handler- Handles corrective actions
when the organization faces unexpected disturbances
Resource allocator-responsible for the allocation of organizational resources of all kinds
Negotiator-responsible for representing the organization at major negotiations
EVALUATION OF MANAGER ROLES
The roles of disseminator, figurehead, negotiator, liason, and spokesperson are more important at the higher levels of the organization
The leader role is more important for the lower-level managers than it is for either middle or top-level managers
TECHNICAL SKILLS
Skills that include knowledge of and proficiency in a certain specialized field. Computers Finance Manufacturing Accounting
The higher the level of MGT, the less important technical skills are.
HUMAN SKILLS
The ability to work well with other people both individually and in a group Since managers work with people all the
time, This skill is crucial. Good people skills get the most out of people.
Communicate Motivate Lead Inspire