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Welcome to QMI-SAI Global
Consultant Networking Event December 7th, 2011
Julie Press, Manager, Strategic Program Design, Americas Paul Damaren, Sales Manager, AGRI-Food - Canada
Agenda
QMI-SAI Global Overview
AGRI-Food Supply Chain
Overview of Industry – Food Safety Benefits of Managing Risk with QMI-SAI
Retail & Supply Chain Blueprint
Consultant Recognition Program
Case Studies SAIGOL
QMI-SAI GLOBAL QMI founded in 1984 as North America’s first Registrar Largest registrar in the Americas, 14,000 registrations QMI acquired by SAI Global in 2008 QMI-SAI Global is the Training & Assurance Division for the Americas Region Business: 66% USA, 31% Canada, 3% Latin America 175 full-time staff, 475 Auditors in N.A. – 1100 Globally Offices in Cleveland, Los Angeles, Washington, Toronto (N.A. Head Office),
Montreal, Mexico City Diversified product sectors Diversified customer base Accreditations: SCC, ANAB, EMA, UKAS, COFRAC, DAP, JAS-ANZ, INN, ANSI Customer survey results 98% satisfaction Employee survey results 83% satisfaction
Public company, traded on ASX Headquartered in Sydney,
Australia Operating in more than 90
countries from locations below Assurance business: 24,000
registrations, 1100 auditors worldwide
Standard Description Global
Food Safety All FSMS Standards 9306
ISO 9001:2008 Quality Management Systems
Standard 9243
ISO 14001:2004 Environmental Management Systems
Standard 1367
TL 9000, rev 4.0 Telecommunications 75
ISO/TS 16949:2002 Automotive Industry Management
Systems Standard 420
ISO 13485:2003 Medical Device Management Systems
Standard 339
AS9100 Aerospace Management Systems
Standard 927
OHSAS 18001:2007 Occupational Health & Safety 384
SFI Forestry 826
All Other All CSA Standards 207
Total 23 094
SAI GLOBAL
Accreditations
SCC (Canada)
INMETRO (Brazil)
ANAB (USA)
UKAS (UK)
JAS-ANZ (Australia)
DAP (Germany)
EMA (Mexico)
COFRAC (France)
Safety - Security - Sustainability - Optimization
AGRI-FOOD SUPPLY CHAIN & RETAIL OVERVIEW
We are... … the leading service provider of assurance services and innovative
customised solutions for Retail Businesses
and their Supply Chain
a Fully Managed Service We provide...
Global Food Safety – Evolution or Revolution?
• Global food trade is expanding which, provides consumers with access to a wider variety of foods all year round.
• Expanding trade has brought the diversity of food safety regulations and
standards in different countries into sharper focus. (i.e. China)
• Building common ground for food safety regulation through both public and private initiatives is helping to achieve the simultaneous goals of improving food safety and facilitating trade.
Global Food Safety – Evolution or Revolution?
• Countries are tackling the issues of food safety and trade through learning from each other’s successes in managing food safety.
• Governments & industry are working together to reach consensus on accepted standards. (i.e. GFSI, Organic, etc.)
• Retailers worldwide are beginning to mandate that suppliers meet a level of food safety in their operations that comply with the criteria defined in an internationally recognized standard. Basic GMP or HACCP audits are insufficient to provide retailers with the confidence they require
Global Drivers & Risks for Food Safety
• Health Risks – approx 76 million people get sick per year • 5000 deaths occur per year • Product recalls • Customer demands and satisfaction • Food safety hazards and genetically modified food concerns • Demand for supply chain confidence • Brand protection • Consistent delivery of quality service/product • Gain preferred supplier status and access to new markets • Operational efficiency.
• Kellogg’s stated in a newspaper article that the past peanut butter issue costs its company 70 million dollars. That was the cost to just one company.
• A Colorado meat company recalled 19 million pounds of ground beef, saying the food could be infected with E. coli bacteria.
– After government investigators uncovered concerns with its
slaughterhouse practices. The voluntary recall by this Food company was the second largest pullback of meat products in U.S. history
– The voluntary recall by this Food company was the second largest
pullback of meat products in U.S. history • Many other examples exist demonstrating how inadequate controls can affect
manufacturers, retailers and consumers with potentially deadly consequences
The financial impact … Some of these incidents cost their producers many millions of dollars.
Allows the continued running of the business in an effective and financially sound manner
Saving resources: Time, assets, income, property and people are all valuable resources that can be saved if fewer claims occur.
Protecting the reputation and public image of the organization.
Preventing or reducing legal liability and increasing the stability of operations.
Enhancing the ability to prepare for various circumstances. Protecting people from harm.
Protecting the environment.
Reducing liabilities.
Benefits to managing risk
To be the premier source of integrated solutions for food organizations managing issues of Safety, Security, Sustainability, and Performance.
Our Vision
Our Mission
To Advance Business Excellence by providing solutions to Risk Based Supplier Services benefiting to both the client and their supporting locations.
Our Solution
Develop customized, state-of-the art solutions that can be deployed quickly, cost effectively and efficiently.
How SAI Global’s Customized Solutions Can Help
Opportunity to look at certification of store standards as independent verification of ongoing compliance
Dedicated but flexible resource to ensure delivery of audit programme and option of reactive visits (crisis management)
Independent, impartial and consistent – with transparency of service and results
Proof of service through electronic date and time stamping and e-signatures
Enhanced due diligence through proof of closure of audit non-compliances
Audit company has wider retail experience, allowing benchmarking against other retailers and up to date knowledge on other retailer activity
Results and reports generated quickly, real time data, non conformance issues and trends reported
What Makes Our Services So Unique? Global coverage with the ability to deliver standard services at local level and in the
local language
An international team of auditors – keeping auditor travel costs to a minimum
Over 10 years of experience working with key retail clients
World recognized brand
Ability to deliver integrated whole chain assurance around the world
Business Case proposals provided once a customer agrees to look at SAI Global as an option for auditing
Focus on delivering the right audit information quickly, consistently and with transparency – enabling the business to monitor and react in real time
Cost effective – fully inclusive cost per audit, with no hidden extras
We work closely with our customers to minimise their costs, through the monitoring of 3rd party service and product provider adherence to specifications
SAIGOL – an exclusive web based management system, developed thanks to our long experience in the sector
SAIGOL … what is it? An unique, flexible web based system for the provision of auditing and certifying services to
multi-site or international businesses to company brand, certification and legal standards
Hosted on independent servers with fully expandable bandwidth and data storage
System currently holds over 250,000 audits, with typically 300+ uploads per day, accessed over 3000 times per month for data analysis
Distribution of feedback reports to nominated personnel with facility to personalise e-mails depending on ratings etc
Events Management processes, managed and operated by trained techincal teams, to manage supplier approvals, ongoing verification, complaints handling and closure of issues
Real time visibility of compliance – ability to focus on business critical areas, non-compliant stores, closure of non-compliance, training/coaching activities etc
Supports multi format sites and auditing programs
Comprehensive suite of reports – all available to customers
Customized reports developed specifically for each customer - with flexibility to accommodate future requests
Option to extend audits into internal checks/monitoring
Case Study 1
International Retailer Uses SAI Global to: Audit stores twice per annum Audit Counters twice per annum Carry out a revisit program on red stores Complete checks on financial standards in store Complete internal audits for stores (pricing, cash control, etc) Report to the business daily on performance and weekly by division and region Drill into specific audit areas to check training program success and look for trends
Saved over $5 million in the 1st year of working with SAI Global
Division of Global Retailer Uses SAI Global to:
Audit sites 12 times per annum Monitor performance of contractors against their
specification Benchmark sites and regions against each other Deliver ‘Customer Assured’ certification program for
store cleanliness Deliver a specific H & S audit program in depots,
reducing absentee days through injury/accident by 300 days.
SAI Global customer since 1999, becoming the first multisite user of our store audit tool, Audit Manager
Case Study 2
International Retailer Uses SAI Global to:
Audit Food Safety in its Gas Station Convenience Stores
Audit Health & Safety in its Gas Stations Introduce an ‘own brand’ certification
scheme to stores Close out non-compliances in store Benchmark stores and regions against each
other
Case Study 3
Summary - Retail & Supply Chain Blueprint A Fully Managed Service
CONSULTANT RECOGNITION PROGRAM
Benefits How it Works Eligibility
Benefits Partnerships
– Building Strong and Successful Partnerships – Mutually beneficial
Knowledge – Access to wide range of Industry courses – Learn a new standard or take a refresher
course Referral Bonus
– Transferable to clients
How it Works:
Contract Value – 1st Year Training Credit
$5,000 1 day
$10,000 2 days
$15,000 3 days
$20,000 4 days
>$25,000 5 days
• QMI-SAI Global Training Manager as well as the BDM will keep track of the consultant training credits & this will be maintained and updated through QMI-SAI Global, Toronto, ON. Canada
• Training credits can be used by any member of the consulting firm;
so long as the public course is scheduled and confirmed
• Transfer your credits to your clients – Use course as a signing bonus – If this option is chosen, the client name must be
communicated to the Training Manager who will then register the student
Overview:
CONSULTANT - CUSTOMER REFERRAL LOG 2011 - QMI-SAI
CUSTOMER Consultant REFERRAL By:
Date passed to QMI-SAI BDM Type of contract: Status: QMI-SAI BDM
Approval QMI-SAI Training
Mgr. Approval 1st Year Value
Company Name Consultant Name Date Entered Here SQF Certification Signed $8,000.00
Company Name Consultant Name Date Entered Here BRC Certification Completed $6,000.00
Company Name Consultant Name Date Entered Here Supply Chain - 2nd Party In Progress $12,000.00
Company Name Consultant Name Date Entered Here Story Audits In Progress
Company Name Consultant Name Date Entered Here ISO 9001 Certification Cancelled
Company Name Consultant Name Date Entered Here ISO 14001 - EOS In Progress
Company Name Consultant Name Date Entered Here Onsite Training Completed
Company Name Consultant Name Date Entered Here ISO 27001 In Progress
Company Name Consultant Name Date Entered Here ISO 50001 Certification Audit In Progress
Company Name Consultant Name Date Entered Here HACCP Audit In Progress
Company Name Consultant Name Date Entered Here Retailer Specific Audit Completed
Company Name Consultant Name Date Entered Here E-Learning In Progress Montly Total Closed $26,000.00
Training Days To Date 5
Eligibility Requirements
• Consultant must be directly responsible for business referral to QMI-SAI Global
• The referral must go through a member of the QMI-SAI Sales team
• Signed Contract must be received by QMI-SAI Global prior to receiving credits
• QMI-SAI Global sales person will advise Training Manager when contract is received and processed.
• Any credits at the end of the year that have not been used, do not carry over to the next year.
• Training credits to be applied once QMI-SAI Global has reached the minimum amount of paying students per course, four persons (4).
• Must be a Canadian public training course
• Credits apply only to the course itself and do not reflect any expenses that the student(s) may incur in terms of food, lodging, travel, etc.
Eligibility Requirements – Cont’d
SAVE THE DATE
QMI-SAI Global - Canada Paul Damaren, Sales Manager, Agri-Food - Canada Office: (519) 954-7903; Cell: (226) 972-1969 Email: [email protected] Website: www.qmi-saiglobal.com
Contact Details QMI-SAI Global – Canada Julie Press, Manager, Strategic Program Design, Americas Office: (202) 320-8926; Cell: (647) 449-5202 Email: [email protected] Website: www.qmi-saiglobal.com
THANK YOU
Consultant Networking Event December 7th, 2011
Inform. Inspire. Improve.
