Water Resilience StrategyFinancial Model

ECONOMY

Commercial Customer Agreements

LGIP AmendmentFull Cost Pricing Model

Workforce PlanIncident Management Framework & Escalation TrainingReview WBU RisksDrinking Water CCP Monitoring & Hygiene TrainingWBU Staff & Culture Engagement Strategy

Water Industry WorkerContact Centre ScriptingContract Strategies

Implement Contract StrategiesGympie Smart Water Hub (Dashboard)

Network Model | SCADA StrategyAM Policy & Framework | AMIS & Field MobilityBusiness Efficiency & Continuous ImprovementAsset Data ImprovementD&C Code | PM Governance Framework

Asset Management PlansNetwork Infrastructure Master Plans10 Year Capital Works ProgramOperational & Contingency Plans

Asset Class PlansControl Centre

STP StrategyCritical Control Point Monitoring (STPs)

RWMP/IMP ReviewsSTP Master PlanTrade Waste Policy

Trade Waste Agreements

Stakeholder Engagement Initiative

Customer Charter & Service StandardsWebsite Content

WBU Focus Groups

ORGANISATION

ORGANISATION

INFRASTRUCTUREENVIRONMENT

COMMUNITY ECONOMY

INFRASTRUCTURE

ENVIRONMENT COMMUNITY

ECONOMY

ORGANISATION INFRASTRUCTURE

ENVIRONMENTCOMMUNITY

2020 Innovate To be the natural choice to live, work and play by being a sustainable regional water business

Water Business Unit Journey to 2020

June 2019Review &

Consolidate

June 2018Improve

June 2017Understand