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“It’s all in your mind!”
Susan Grandfield
The Business Journey
3rd February 2015
Creating focus I Developing capability I Achieving aspirations
Creating success….
Creating focus I Developing capability I Achieving aspirations
• In 3 simple steps
Training your Mind
Creating focus I Developing capability I Achieving aspirations
What?
• Get to know your mind
• Introduce you to 3 simple steps
Why?
• The power of consciousness
• You get to choose
• Create what you want for yourself and your
business
Chain reaction
Creating focus I Developing capability I Achieving aspirations
Chemicals released
in the brain
Feelings
Thoughts
Memories and
experiences
Reaction
Create more space
Creating focus I Developing capability I Achieving aspirations
1. Become aware
2. Notice the impact
3. Make a choice
Stimulus Response
Training your Mind
Creating focus I Developing capability I Achieving aspirations
What you pay attention to and what you rest your
mind on is what shapes your brain.
What are you paying attention to?
Thank you!
Any Questions?
Creating focus I Developing capability I Achieving aspirations
mob / 07940 386 358
e-mail / [email protected]
skype / susangrandfield
web / www.sgdevelopmentsolutions.com
twitter / susangr1
facebook / sgdevelopmentsolutions
Introduction
Very few businesses will be immune to
a dispute with a customer or client.
Considerations which are vital.
Legal Rights
While not always written there is always a
contract.
Whether verbal, written, express or implied –
rights exist.
Upholding Rights
Direct Business to Business contact.
Advice from legal advisor.
Legal Correspondence.
Court.
Considerations of Commerciality
Size/impact of the problem.
Importance of Relationship.
Source of Business.
Impact on Management Time.
Tips to Reduce Potential Problems
Terms and Conditions.
Consider value of volume work/Tender.
Don’t contract with anyone who asks.
Macdonald Henderson Solicitors
Standard Buildings
94 Hope Street
Glasgow
Scotland
G2 6PH
Tel. +44(0) 141 248 4957
Fax +44(0) 141 248 4986/8455
Email:
Alan McKee [email protected]
Mediation - the new kid on the block
Opportunities to reduce your occupational costs
Martin EdgarEdgar Property Solutions
Mediation – the new kid on the block
• The principles of mediation
• The advantages of mediation over litigation
• Mediation – “the only method of dispute resolution that truly takes account of the way we make decisions”
Advantages of mediation v litigation
• Preserving the business relationship• Speed• Cost (monetary / emotional)• Confidentiality• Avoids setting a precedent• Creative Solutions• Control / Client involvement• No lose option• Choice of mediator• High success rate
Mediation – the new kid on the block
“The only method of resolving a dispute that truly accounts for the way we make our decisions.”
Mediation – the new kid on the block
• 80% emotional 20% logic
• Arbitration / Court – Win / Lose scenario
• Mediation – Win / Win scenario