Next Generation Messaging Technology

AgendaMessaging Technologies , Now and BeyondChallenges and NeedsVoiceSMS FeaturesVoiceSMS extended featuresCompetitive AdvantagesROI formulaVoiceSMS system structure

People using two main messaging tools, Text as writing and Voice as speaking.

Most of the information today are stored in text format using dynamic database systems

Voice is the most simple and efficient communication tool, while Text is more informative and rich contents and meaning

Converting Text into Voice brings the power of the two human communication tools and make life more easy and increasing people productivities.

Messaging Technologies,Now and Beyond

Challenges and NeedsChallenges

Messaging tool to serve all customer departements

Two ways transactions and auto database updating

Message content size Messaging system size

utilization limitation Languages support and

combination System stability, reliability

and availability Ability to send to other

messaging media

Needs connecting the system to all

customer database systems and departments

Sending reminders and alerts to public and employee, and enable recepient to confirm or cancle the requested info

Unlimited number of characters for the single message

Unlimited number of messages to send per day

Support Arabic and English languages and mixed in the same message

Stable and reliable system and available 24X7

Sending to phone, mobile, fax and email

Enable public to inquire information automatecally

VoiceSMS Features Bilingual and mixed languages in the same message Male and Female voice option Stand alone and Networking models Web access interface Connect to corporate Intranet Connect to corporate database servers to automatically

sent initiated voice messages to corresponded recipients Full application management Full messages history and reports Ability to assigning deferent phone lines to deferent

business departments or sections Supporting both Analog and Digital phone lines Administrator and sub Administrators management

system Manual and Automatic Text input Built in general and personal address books Schedule messages sending option Built in a special dictionary for pronouncing a specific

words Messages queuing system

Message recipient can confirm or cancel appointment or meeting during the call Callers to send inquiries and receiving answers The system to send a periodic messages to deferent groups including info of interest

such as pediatric patients as a healthcare service Sending and forwarding messages to Mobile, land line Phone, Fax and email accounts Connecting the system to customer email server to allow checking emails through

phone on move Connecting the system to customer Intranet system to allow employee able to

access info through phone on move Applying Automatic Speech Recognition ASR to access all services by voice instead of

push button (DTMF) system Enable VIP employee to access critical information by phone using voice print

technique Sending prerecorded voice messages Connecting to machines alert systems to send machine failure alerts to

corresponding people

VoiceSMS Extended Features

◦ Open system technology can be integrated with any operating systems and any database systems using developed API and SDK

◦ Scalable and modular system structure◦ Easy to implement with current customer

infrastructure◦ Friendly user and administrator interface◦ Natural human Text To Speech TTS engine◦ Sensitive Speech recognition engine supporting all

Arabic accents and dialects.

Competitive Advantage>>Technology

◦ Easy to use◦ Recipient phone-type independent◦ Unlimited number of characters per message◦ Arabic/English and mixed language support◦ Send to mobile and land line phone◦ Repeat and forward message option◦ Forward to fax and email accounts◦ Natural understanding TTS◦ Accessing corporate Intranet without PC and Internet,

just by a phone or mobile call◦ Retrieve Information to fax and email accounts through

a phone or mobile call◦ Full secure communication tool

Competitive Advantages>>Performance

VoiceSMS Return On Investment is based on reducing of operation costs and saving of per message cost

One minute VSMS including 700 Arabic characters, full descriptive words and sentences, or 900 English characters, or 800 Mixed Arabic/English text message.

One minute phone to phone call costs 5.0 Hallalh, and Phone to Mobile costs 40.0 Hallalh

700 characters = 10 Traditional SMS = 250 Hallalh

ROI formula

Result: Using VoiceSMS reducing per message cost to 1/50 for phones and 1/6 for Mobile

System component◦ VoiceSMS Application server◦ Text-To-Speech TTS server◦ Database server◦ Telephony server

◦ Prerequisites components LAN connection High speed Internet connection, in case of access the

service from outside the customer LAN Analog or Digital telephone lines

VoiceSMS system structure

-- VoiceSMS, E-Mail and Database Reader System

PSTN

LAN

Intranet

Internet

Authorized Reader User

Authorized System Administrator

Authorized Reader User

Application & Voice Server Telephony Server

E-Mail Server

ISA Server2 E1 lines

VoiceSMS, E-Mail and Database Reader System

Database Server

Egypt Headquarter Office

3B, Mohandeseen Towers Nile Cornish, Maadi, Cairo Tel. :  +2 (02) 25276154 Fax.:  +2 (02) 25276153 Mob:  +2 (016) 5516872

Saudi Arabia and GCC office

PO BOX 63430, Riyadh 11516 Kingdom of Saudi Arabia

Tel. : +966 (1) 219 8861Fax.: +966 (1) 219 8865Mob: +966 (50) 8244401

SpeechWorkers Technologies S.A.E

Contacts

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