Vizag Smartcity

7/25/2019 Vizag Smartcity

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SMARTCITYMobile App for Empowering front lineCorporation Officers for Smart Policing


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Contents

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About SMARTCITY

Role based Services in Mobile app

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Registration Process

Security Measures

Future Roadmap


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About

Effective utilization ofInformation Technology

Empowering the frontline Corporation Officers

Role based customized services

Internal Informationsharing & Knowledgeexchange services toempower front line

Technology Processes

Deliver servicesAnytime, Anywhere

Journey from e-governanceto m- governance

corpora on cers

Helps in regular checking /surveillance over all repeatoffenders residing incorporation limits

Consolidation of differentapplication functionalities in toSingle-Sign-on services


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Proposal

Citizen Facing App & Kiosk which covers all elements that interfacebetween the Municipality and citizens

Grievance Management Payment of all kinds of Bills Avail Services like Request a Water Tanker, information about any

Public Health Related Matters..etc. Reporting services Safe Places Infra enquires ( shops, community halls etc) City Guide Customer services ( Trade licensing, alertsetc)

Corporation facing app which covers all the elements related to their

works from collections to surveillance. Intra-Municipality App that would help the Municipality become a

SMART Municipality


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Interface

Corporation interface: 2 ( WEB ADMIN )

Citizen interface: 1

Corporation officers interface: 1


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Services

Reports & ServicesCity Information

Payments & ReportsAlerts

Municipal Services

Information Search

Safe Places

Site Management

Trade Licensing

Initial Enquiry


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Citizen interfaces

Mainly Useful for Non Emergency Services

Acts as an Unmanned outpost

Captures all relevant Information including the Original Copy of the grievance required for FIR

launch

Finger Print and Aadhaar Authentication significantly reduces Fake Calls

Complaint Reference Number printed, emailed and SMS to User

Scanned Copy of the complaint sent to Use, Relevant Municipal department

Ease of Payment of Bills


Mobile App allows Municipality to send alerts to all citizens

Request Municipal Services Like Water Tanker, Birth, Marriage registrations etc.)

Vital City Information (Population, events etc.)

Trade Licencing Services

Reporting Services (Pot Holes, Sanitation, Garbage Collection etc.) Tax and challan payments & their individual reports

Safe Places (imp places)

Vacant Shop and building Information and initial enquiry

Information Search.



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A SMART Kiosk allows the citizens to lodge Grievances which

can be picked up by the right Municipality Area

We have introduced integration with AADHAR card, and Finger

Kiosk ( Citizen Interface)

r n rea er ase ac va on.

A comprehensive Back-office Management for the Municipality

integrated based on Roles

Comprehensive reporting system

The Grievence gets a printed Acknowledgement receipt, an email

copy of the complaint and a complaint number

The citizen can track the status


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Services Provided

Complaints Registration

SMART Citizen Enrolment


SMART Migrant Worker Enrolment

SMS / Video Message to Municipal Commissioner

E-Challan Payments

Request for Licences

Permissions Requests


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Single Point access to state

machinery for grievance reporting

Fingerprint Database

Networked to control room and a

Government

Schools/Colleges

Health Centres/Hospitals

Post Offices

Key Benefits Placement Scenarios

Public Interaction Hotspot

An operational un-manned Outpost

Will be accompanied with TRAINING

modules

Enhanced public perception

Will lead to confidence building and

trust among citizens

stops

Malls & ATMS

Business Areas

Residential Areas/Resident

associations

Along the highways

Selected Petrol Pumps

Tourist spots


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Corporation interfaces

Mobile App allows corporation offices to send and receive

alerts to citizens

Request Municipal Services Like Water Tanker, Birth,

Marriage registrations etc.) notifications can come to

their device itself of instant action and acknowledgment is

also done through the mobile.

Corporation interface: 1 (Mobile app)

Vital City Information (Population, events etc.)

Trade Licencing Services Concerned officers can

acknowledge the receipt and also inform the citizen what

are the relevant an next proceeding steps.

Reporting Services (Pot Holes, Sanitation, Garbage

Collection etc.) - Concerned officers can acknowledge the

receipt and also inform the citizen what are the relevant

actions they have taken

Tax and challan payments & reports

Vacant Shop and building Information and initial enquiry -Concerned officers can acknowledge the receipt and also

inform the citizen what are the relevant an next

proceeding steps.


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Corporation interface: 2 ( web admin )

Dashboards which will reflect the overall picture and health of the corporation

Gives you insight into the grey areas by looking at the numbers

Customised reports for all the different role based logins



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Representation on the maps

Track the tracks for surveillance purpose

Zone wise snapshots to measure performance

Corporation interface: 2 ( web admin )



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Role wise Services (Corporation officers)

Role based logins can be provided to the different levelcorporation officers.

Based on their role only those specific modules will be visibleto the users.

be viewed on their devices by the senior level offices. All the usage reports and information accessed reports are

captured (timestamps, what kind of information, @ whichlocation etc).

Zone, division and area wise reports can be generated to

understand the performances.


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Corporation Officer Services

CCTV Cameras

Lookout Notices

Patrolling ManagementCollaboration

Defaulter Checking

My Desk

Process Standardization

Community Policing

iReport

Event Management

Site Management


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iReport Corporation officers

Citizens or front l ine officers ofcorporation can Report an type off issuefrom field

Can select type of issue along withdescription

Location can be geo-tagged Can attach the different media

Video File Audio File Photo graphs Image from photo gallery

Option available to Notify All

Notification will be sent to all the

concerned Officers along with Lat-Longof issue on the map. Case related evidences in the form of

Video, Audio and Photograph can becaptured from the field.


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iReport - Corporation officers

Helps in capturing the evidences fromfixed incident and notify the citizenswho reported the issue.

Can capture the evidences in differentmedia files

Video File Audio File Photo graphs Image from photo gallery

All evidences are geo-tagged for future

reference

Helps in the improving the citiesjourney to a smart city as there is twoway communication.


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Patrolling Management(Tax mapping & management)

Helps in Geo-Tagging of

Shoppping malls Markets Commercial Establishments VLT ( vacant land tax ) Others

Add Establishments owing high taxes Double Click would show the total

outstanding and last paid data Auto popup of added entities based on

Lat-long Every visit stamped with Date, Time

and place automatically.


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Complaint Mapping

Mapping based on type of complaint byarea (Sanitation, Garbage Collection,Illegal Construction, Etc.) Helps with

row sourc n n orma on

Quick Filter for : Water Complaints Flooding

Sanitation Garbage Dump Illegal Construction

Area Cleanliness Stray Dogs

Search based on area or name


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Collaboration( Service Vehicle Tracking )

Role based Monitoring of Vehiclesbased on type of vehicle

Water Tankers

Garbage Trucks Clean Trucks Officers Vehicles

GPS Integration of Service Delivery(Delivery of TAX notice or Receipt,Water tanker, etc)

All Stake holders (Departments)contact numbers in case of any co-ordination


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Collaboration( Service Vehicle Tracking )


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Interface with System

01

Defaulters Checking

Checking / Verification

Defaulters Search database including vitalinformation related to their taxes

Search based on revenue type ( Property tax,water tax, vacant land taxetc)

Name, Alias Name Taxation no

Automated location markings of HistorySheets of defaulters based on the lat-long

Geo-tagging along with date and time ofverification/Checking

Senior officers can view from anywhere

Status update


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Defaulters Checking


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Towers & Cams & Hoardings

All Hoardings, towers and CC Camerasin GVMC are geo-tagged

Towers & Cameras can be viewed

Search based on Operator, Latitudeand Longitude

Helps in identifying and providingseamless information to end users.

Can color code whether they vacant or

occupied, Tax paid or otherwise andother related information.


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Towers & Cams & Hoardings


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Event Management

PREVENTION OF FOOD ADULTERATION All the medical officers work will betracked along with capture of vital

information. Medical Care

Urban Malaria Scheme

Vital Statistics (Birth & Death Registration)

VACS AIDS Control

Trade Licensing

Veterinary Public Health


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My desk

Personalized services for each user

Categorized as

My Personal My Workbench

My Personal

Pay slip Service Book Daily Progress Report (DPR) Leave Management

My Workbench

Patrolling Management Incident Management Emergency Management Leave Management


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01 02

Process Standardization

Inside Process StandardizationDepartment wise Standard

Operating Procedures

Process standardization

Operating Procedures, Check Lists

Dos and Donts at the crime scene

Enhance the Knowledge Anytime& Anywhere

GeneralGuidelines

Propertydefaulters

Medical

SOPS

Parkings


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Community Service

Identification of Community Felt Needs

Search based on the registeredmembers

Re uest for formation of CommunitGroups and organizing the programs

Activity Calendar Showcase the felts needs of the

citizens like SOCIAL SECURITY PENSIONS SELF HELP GROUPS RAJIV YUVA KIRANALU BANGARU TALLI SCHEME

ANA SRI BHEEMA YOJANA (JBY) Dr.Y.S.R.ABHAYAHASTAM STREET VENDORS CITY LIVELIHOOD CENTERS


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Status of any deviations from Planningpermissions

Health and Safety Inspections andcollection of deviations

Community Service

No O jection Certi icate


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Site Management ( Inspections )

Any deviations from Planning can bere orted from the site itself.

Site, Health and Safety Inspections andcollection of deviations

Issuing of clearance certificate toobtain No Objection Certificate can bedone from here.


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Registration Process

User has to Registration in website

Two level Approvals required

SIM card and IMEI number should match for approved users

APK will be pushed directly to the desired Mobile devices

Automatic updates whenever new version released


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Security Measures

Encrypted Data Transfer

SIM & IMEI validation to detect authorised users

Audit Log to find who , what and where the services are being used

Geo-fencing alerts, if the allowed boundaries crossed

Automatic application kill, in case of mobile lost


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Documents

Vizag Smartcity