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For Adobe internal and partner use only 1
Adobe Buying Programs
VIP How to Order GuideFebruary 22, 2017
This guide is a reference for Adobe Internal, Resellers and Distributors placing Value Incentive Plan (VIP) orders directly with Adobe through the Adobe Licensing Website (LWS). Resellers not purchasing directly through Adobe must work with their Distributor for ordering instructions.
ContentsVIP How to Order: Quick Overview ............................................................................................................................ 2
VIP Program Summary .................................................................................................................................................... 2Admin Console • Reseller Console • Adobe Licensing Website (LWS)
VIP Subscription Dates ..................................................................................................................................................... 3Anniversary Date • Monthly Proration Date • End-of-Month Anniversary Dates • Unpaid licenses
VIP Subscription Term Options..................................................................................................................................... 4Annual subscription • Extended paid-up-front subscription • 3-year commit option
VIP License Types ............................................................................................................................................................... 4Named-user license • Creative Cloud for education device license • Creative Cloud for education K-12 site license
VIP Select ............................................................................................................................................................................... 5Discounts through VIP and VIP Select • VIP discount levels • Qualifying—look-back • Qualifying—single transaction • VIP Select with 3-year commit
VIP Linked Membership .................................................................................................................................................. 7Ideal customers • Qualification • Request process • Admin • Editing a Linked Membership
LWS Orders: Before You Begin ...................................................................................................................................... 9Purchase Authorization or Purchase Order Notification • Before You Begin Checklist • VIP Calculator
LWS: Place a VIP Order ..................................................................................................................................................10Create Order • Order Processing
LWS: Place a Renewal VIP Order ................................................................................................................................12Renewal Period • Full Renewal • Partial Renewal • Full Renewal + Additional Licenses • Creative Cloud and Acrobat DC for enterprise
Returns .................................................................................................................................................................................14Return Requests • Partial Returns • Approved Returns
Price Lists and Order Guidelines ................................................................................................................................15Selecting the Correct Price List • Selecting Worldwide VIP Price lists • Selecting the Correct SKU • Selecting the Correct Currency • Example Use Cases: Worldwide VIP Orders • European Union & European Free Trade Association Countries • VIP in China
Resources ............................................................................................................................................................................18Online resources • Adobe Partner Connection Helpdesk
Important:In this guide, “Account Manager” means either (i) Reseller, if a transaction is through a reseller, or (ii) Adobe representative, if a transaction is direct with Adobe.
For Adobe internal and partner use only 2
Jump to other sections:VIP How to Order: Quick Overview VIP Program SummaryVIP Subscription DatesVIP Subscription Term OptionsVIP License TypesVIP SelectVIP Linked MembershipLWS Orders: Before you BeginLWS: Place a VIP OrderLWS: Place a Renewal VIP OrderReturnsPrice Lists and Order GuidelinesResources
Adobe VIP How to Order Guide: Quick Overview / VIP Program Summary
VIP Program SummaryThe Adobe Value Incentive Plan (VIP) is a subscription licensing program that gives Commercial, Government and Education organizations of all sizes the options and control they need to easily put the right Adobe products in the right hands. VIP provides volume discounts, smooth deployment and simplified management. A multitude of term-length options and purchasing-reward features help organizations meet their unique needs.
For the latest list of products offered through VIP, see the Buying Programs Comparison Guide for Commercial/Government or Education. For more information about VIP, please see the VIP Program Guide for Commercial/Government or Education.†
Easy-to-use administration toolsAdobe VIP Members and Account Managers get full use of Adobe Buying Programs administration tools for purchasing, selling, deployment, tracking, renewing and adding licenses. VIP members use the Admin Console to mange licenses and users, while the sales team uses the Reseller Console to manage their organization and VIP customers.
• The Admin Console for teams is the centralized management tool that VIP Members use to easily add and administer licenses, assign and un-assign users, inform users that software has been deployed for them and monitor storage. See the Admin Console Help pages on Adobe.com for more information.
• The Admin Console for enterprise is used by VIP customers who purchase enterprise versions of Adobe products. It provides different login types to fit the organization’s needs—from the user-owned Adobe ID to Single Sign On (SSO). The Admin Console provides a central location for managing Adobe licenses across an entire organization. An IT admin can handle numerous organizational tasks, from account management and app provision to group management and access levels. See the Admin Console Help pages on Adobe.com for more information.
• The Reseller Console is the web-based portal where Adobe or an Adobe Authorized Reseller (Account Manager) invites customers to join VIP, manage customer accounts, add licenses and view information about licenses added. For information on how to manage your organization and customers, see the Reseller Console Help page on Adobe.com.
Adobe Licensing Website (LWS)The Adobe Licensing Website (LWS) provides Account Managers with access to the account information of their VIP customers’ account information. (Note: VIP customers themselves do not have visibility in the LWS.). Use the LWS to track orders, view purchase histories, check upgrade entitlements and points, change or add account contacts and information and merge accounts. For VIP, this is where the Account Manager submits an order to Adobe (or the Distributor) and references the PA or customer PO. Learn more about LWS.
30 days
ENROLLADD
LICENSESPLACE
ORDERS
Discuss VIP with your customer and make sure they have an
existing VIP membership. Ask customer to create an Adobe ID.
Create VIP membership through the Reseller Console
and send o�cial invite.
Customer receives o�cial invite and accepts VIP terms and conditions.
VIP Number andAnniversary Date issued.
VIP Admin (in the Admin Console) or Account Manager (in the Reseller
Console) adds licenses, which creates a Purchase Authorization (PA).*
“Licenses Added” noti�cation is sent to Account Manager and Admin. �e Reseller Console and Admin Console show added
licenses with “Pending” as the status.
Adobe processes the order, and the Reseller Console and
Admin Console show the added licenses as “Ful�lled.”
Order must be processed with Adobe within 30 days of license deployment date.
Customer submits PO to Account Manager
referencing the PA.
Account Manager submits an order to Adobe (or Distributor) through the Adobe Licensing Website (LWS) and references
the PA or customer PO.
VIP How to Order: Quick Overview
* Adding licenses or creating a Purchase Authorization (PA) are not available for the following: Device licenses within the Admin Console for teams; Enterprise named-user licenses within the Admin Console for enterprise; Device licenses and enterprise named-user licenses within the Reseller Console.
† Qualified nonprofit organizations are permitted to purchase through VIP utilizing the Education price list.
For Adobe internal and partner use only 3
VIP Subscription DatesA Value Incentive Plan agreement begins the day the Member accepts the VIP terms and conditions through the email invitation from Member’s Account Manager, and does not expire. The Member is required to accept the terms and conditions; the Account Manager is not permitted to accept on the Member’s behalf.
The VIP Member may appoint its Account Manager as an additional administrator to help manage the Member’s account, but an Account Manager may not serve as the primary administrator.
Anniversary DateThe Anniversary Date recurs each year on the same calendar date and is automatically calculated as one year and one month (13 months) from the date the member accepts the VIP terms and conditions.
The Anniversary Date:
• Serves as the date each year when all subscription licenses must be renewed.
• Determines when all licenses purchased throughout the subscription term co-terminate.
• Serves as the basis for any monthly proration calculations.
For example, if ABC Company accepts the VIP terms and conditions on January 16, 2016, the first Anniversary Date is February 16, 2017.
VIP members may begin using licenses the day they are added in the Admin Console or Reseller Console and all licenses expire the day prior to the Anniversary Date (See the exceptions listed in End-of-Month Anniversary Dates).
Monthly Proration DateThe Monthly Proration Date is the same date of the month as the Anniversary Date and is used to calculate the cost and duration of licenses added during the subscription term. Regardless of when licenses are added, the Monthly Proration Date always begins on the same date of the month as the Anniversary Date. For example, if the Anniversary Date is January 15, 2016, the Monthly Proration Date would be the 15th of each month.
Adobe does not permit partial-month subscriptions and the system makes this adjustment—always adjusting down to a full month when you input the PO/PA Number from the Reseller Console into the order in LWS.
Monthly Proration Date examplesExample 1: XYZ Company, which has an upcoming Anniversary Date of February 16, 2017, adds additional licenses on October 1, 2016. The company’s Monthly Proration Date is the 16th of the month. Therefore, XYZ Company is charged for 4 months of subscription (October 16, 2016–February 15, 2017). In this example, the new users have 15 days when they can use the software before the paid period.
Example 2: ABC Company has an Anniversary Date of June 10, 2017 and adds new licenses on September 10, 2016. The company’s Monthly Proration Date is the 10th. Therefore, ABC Company is charged for 9 months of subscription (September 10, 2016–June 9, 2017).
End-of-Month Anniversary DatesIf an Anniversary Date falls on the 29th, 30th or 31st day of a month, then when adding licenses, the subscription month start date may shift depending upon whether or not a specific month has the same number of days as the month of the VIP Anniversary Date.
If VIP start date is… …then the subscription start date will be…
1– 28 1–28 respectively
29 29 or 1 (if no 29 exists)
30 30 or 1 (if no 30 exists)
31 31 or 1 (if no 31 exists)
Unpaid licenses after an Anniversary DateAfter the Anniversary Date occurs and a new subscription term begins, any unpaid licenses with a “pending” or “overdue” status from the prior subscription term will be prorated and billed to the next Anniversary Date. Licenses in “suspended” status are removed from the Admin Console once the new renewal period ends.
Adobe VIP How to Order Guide: VIP Subscription Dates
Jump to other sections:VIP How to Order: Quick Overview VIP Program SummaryVIP Subscription DatesVIP Subscription Term OptionsVIP License TypesVIP SelectVIP Linked MembershipLWS Orders: Before you BeginLWS: Place a VIP OrderLWS: Place a Renewal VIP OrderReturnsPrice Lists and Order GuidelinesResources
For Adobe internal and partner use only 4
Adobe VIP How to Order Guide: VIP Subscription Term Options / VIP License Types
VIP Subscription Term OptionsNew VIPs have three subscription term options: annual subscription, extended paid-up front subscription and the 3-year commit option available to VIP Select members. All terms default to the annual term during the renewal period.
Annual subscriptionAnnual subscription allows VIP Members to pay up front for a 12-month license subscription. An annual term is one year and one month (13 months) from the date the member accepts the VIP Terms and conditions. New VIP members may choose this term option and VIPs up for renewal will default to this subscription term length.
When initiating the VIP invitation in the Reseller Console, make sure the box “Allow customer to select their anniversary date” is not checked. After that, no further action is necessary.
Extended paid-up-front subscriptionNew VIP enrollments are eligible for the extended term option. VIPs can choose their own anniversary date and/or an extended term duration, for which they pay up front. Any additional licenses added during the subscription term will reflect current price list pricing.
When initiating the VIP invitation in the Reseller Console, make sure the box “Allow customer to select their anniversary date” is checked. After that, the customer must select the desired Anniversary Date when completing the VIP enrollment process. All license purchases made throughout the term will prorate to the designated Anniversary Date and year.
Extended term subscription options: Commercial: 14–36 months Education and Government: 14–48 months
VIPs with the extended term will default to the annual term during the renewal period.
VIP Select 3-year commit optionVIP Select includes a 3-year commit option that allows an organization to pay annually at a set price* on the license quantity defined at the beginning of the agreement. Important: 3-year commit is unavailable for VIP Members with an extended paid-up-front subscription.
By signing up for the 3-year agreement, Commercial and Government customers get a deeper discount than they would when signing up for 1 year.
They can add additional licenses throughout the subscription term at the discounted price defined on the day they sign the 3-year agreement. An additional amendment is required to sign up for 3-year commit. See pages 5-6 for more information about VIP Select and the 3-year commit option.
Jump to other sections:VIP How to Order: Quick Overview VIP Program SummaryVIP Subscription DatesVIP Subscription Term OptionsVIP License TypesVIP SelectVIP Linked MembershipLWS Orders: Before you BeginLWS: Place a VIP OrderLWS: Place a Renewal VIP OrderReturnsPrice Lists and Order Guidelines Resources
VIP License TypesNamed-user licenseNamed-user licenses are designed for use by an individual with an Adobe ID. Adobe requires that any named user must be an active employee or student at the eligible organization or institution.
Education license typesIn addition to named-user licenses, the following options are available for Education VIP Members only:
Creative Cloud for education device licenseThe Creative Cloud for education device license offering is for use on specific institutionally owned computers. An Adobe ID is not required. They are ideal for environments such as classrooms and labs.
Creative Cloud for education K-12 site licensePrimary and secondary institutions have the option of a low-cost, flat-fee, single-license purchase with one annual or multiyear contract for 100 or more school-owned or leased computers, with the ability to cover more at the time of purchase. See the Creative Cloud site license overview for more information
+
3
+
3
+
3
When there are different or unique VIP options for Commercial, Government or Education customers, one or more of these icons will appear in this guide:
Commercial Government Education
* Specific pricing is always set between the Account Manager and the VIP Member.
For Adobe internal and partner use only 5
Adobe VIP How to Order Guide: VIP Select
Jump to other sections:VIP How to Order: Quick Overview VIP Program SummaryVIP Subscription DatesVIP Subscription Term OptionsVIP License TypesVIP SelectVIP Linked MembershipLWS Orders: Before you BeginLWS: Place a VIP OrderLWS: Place a Renewal VIP OrderReturnsPrice Lists and Order GuidelinesResources
VIP SelectVIP Select is a loyalty-rewards level for VIP Members who purchase a 10 licenses or more during a subscription term.* VIP Select members benefit from an automatic, assured discount level† on all purchases made during the qualified subscription term.
Maximize your budget through VIP and VIP SelectAll VIP Members, even those who purchase fewer than 10 licenses, can save time, simplify administration and get the most out of their technology budgets. VIP members who purchase at Discount Level 2 license quantities (see chart below) qualify for a loyalty-reward discount. Members who purchase Discount Level 3 license quantities at one time achieve a higher discount level, and the discount is even greater for members who purchase Discount Level 4 license quantities.
VIP discount levels†
Qualifying for VIP Select—look-back31 days before the Anniversary Date, Adobe evaluates VIP Select eligibility based on total licenses purchased during a subscription term. Once qualified, the renewal order and any additional orders will receive a discount based on their qualifying VIP Select level.
Qualifying for VIP Select—single transactionVIPs who purchase a minimum of 10 licenses in a single transaction are eligible for VIP Select. Upon placing their order in LWS, the VIP Membership will be re-leveled to the appropriate discount level and the VIP Member’s status will become VIP Select.
If a Member has already qualified for VIP Select, but wants to place an order that will singularly qualify for a higher discount level, they may have their discount level updated manually prior to placing the order.
1. VIP Member wants to place an order that will alone qualify for a higher discount level.2. Account Manager sends the proof of intent to make another purchase (saved order number, PO, etc.) to Adobe.3. Account Manager contacts the Adobe Partner Connection Helpdesk to fill out the Manual VIP Select request form. 4. The Adobe Partner Connection Helpdesk submits form for processing.5. Adobe manually updates the Member’s discount level in LWS and informs the Adobe Partner Connection Helpdesk.6. The Adobe Partner Connection Helpdesk informs Account Manager that Member’s discount level is updated.7. Account Manager places the intended order with Adobe.
Please do not process any additional orders until you receive notification that the customer’s status is changed to the appropriate discount level. Failure to do so will result in an order error.
100+ Licenses
50-99 Licenses
10-49 Licenses
1-9 Licenses
VIP Select
VIP Select
VIP Select
VIP
4
3
2
1
Discount Level
License Quantity
Volume Discounts
Membership Status
4 100+ Yes VIP Select
3 50–99 Yes VIP Select
2 10–49 Yes VIP Select
1 1–9 None VIP
30 days
31 days
Subscription Term Start Date
VIP Member’sAnniversary
DateLook-Back
Date
Renewal PeriodStart Date
Licensespurchased
If 10+ licenses have been purchased, VIP Select status is enabled.
VIP SELECT LOOK-BACK
Licensespurchased
Licensespurchased
Licensespurchased
* Standalone Adobe Stock subscriptions do not count toward VIP Select total.
† Specific pricing is always set between the Account Manager and the VIP Member.
VIP Select members get the same discount on all purchases until their next look-back period or they have a single qualifying purchase to the next discount level.
For Adobe internal and partner use only 6
Adobe VIP How to Order Guide: VIP Select
Jump to other sections:VIP How to Order: Quick Overview VIP Program SummaryVIP Subscription DatesVIP Subscription Term OptionsVIP License TypesVIP SelectVIP Linked MembershipLWS Orders: Before you BeginLWS: Place a VIP OrderLWS: Place a Renewal VIP OrderReturnsPrice Lists and Order GuidelinesResources
VIP Select with 3-year commitAfter qualifying for VIP Select, eligible Commercial, Government, and Education Members may choose the option to receive set pricing* for up to three years when they commit to 10+ licenses. 3-year commit is an extended term with annual payments and includes a set price* on a defined license quantity. It also provides flexibility to add incremental licenses while only requiring the committed quantity be maintained.
Commercial and Government members receive increased discounts on VIP purchases during the amendment term (up to 3 years, through 2 renewals).
3-year commit is available to VIP Select Members that do not have an extended paid up front term.
Additional discounts with 3-year commit for Commercial and GovernmentAs an additional thank you from Adobe for committing to renew their licenses for up to 3 years, Adobe provides exclusive higher discount tiers to Commercial and Government VIP Select Members with 3-year commit. These discounts are greater than the standard discounts that can be seen on Page 5. When VIP Select Members accept 3-year commit, their license tier is transitioned to one with additional discounts.
VIP Select VIP Select with 3-year commit**
Level Discount Level Discount
2 5% becomes 12 10%
3 10% becomes 13 15%
4 10% becomes 14 15%
Accepting 3-year commitAfter qualifying for VIP Select, Members receive an offer for 3-year commit in their VIP Select welcome email. A link to the amendment also becomes available in their Account Management page on Adobe.com.
At any time during their VIP Select qualified term, the Member can click the link in either location and accept the 3-year commit amendment.
Committed license quantity The committed license quantity is the number of active licenses at the time of acceptance.
Example: ABC Company qualifies for VIP Select Level 4 with 120 licenses. They immediately accept 3-year commit and therefore must maintain a minimum of 120 licenses through the committed term. There is no obligation to maintain incremental licenses added after accepting the amendment.
Example: ABC Company qualifies for VIP Select Level 4 with 100 licenses. They later add 20 licenses and accept 3-year commit. They must, therefore maintain a minimum of 120 licenses through the committed term.
Set priceWhen the Member accepts the 3-year commit, their Account Manager is provided the 3-year commit pricing available at the time of acceptance, on both existing licenses as well as new license purchases.
Example: ABC Company accepts the 3-year commit amendment with 50 licenses of Creative Cloud for teams All Apps, in July 2016. In July 2017, they renew 50 licenses of Creative Cloud for teams All Apps and add 10 licenses of Acrobat Pro DC and Adobe provides their Account Manager with July 2016 3-year commit pricing.
Failing to maintain committed license quantityIf the Member fails to renew the committed license quantity through the amendment term, their licenses will be returned and they will lose access to 3-year commit pricing.
Adobe will attempt to make contact with the Member to remind them that they must renew their committed quantity, however once their renewal period is closed, they will no longer systematically have the opportunity to renew. They would need to add new licenses after that point and re-deploy to their users.
* Specific pricing is always set between the Account Manager and the VIP Member.
** Education Members are not eligible for discount levels 12–14.
For Adobe internal and partner use only 7
VIP Linked MembershipLinked Membership is an optional feature that allows affiliated organizations to aggregate purchases across linked VIPs in order to achieve a higher discount level, while still purchasing and managing licenses separately. For more details on the Linked Membership option and requirements, visit the following web pages: Linked Membership, Standard, or Linked Membership, Consortium.
Affiliated VIPs begin to see the benefit of a Linked Membership after the Linked Membership look-back occurs. 31 days before the Linked Membership Anniversary Date, Adobe initiates a look-back to determine the license quantity across all linked VIPs for the current Linked Membership term. The total license quantity determines qualification for VIP Select status, which if achieved, provides all affiliated VIPs an assured discount level until the next Linked Membership look-back.
Ideal customers for Linked MembershipLinked Membership is designed for organizations such as: Commercial affiliates
• Government agencies
• Primary and secondary education institutions (e.g., school districts and state schools)
• Departments with separate budgets and license administration needs
• Qualified Consortium organizations (Business and Education)
In addition to meeting the Linked Membership qualifications, VIP Members are considered good candidates for Linked Membership if they have license investments across multiple VIP agreements, where their combined license total has the potential to achieve VIP Select in the near future.
VIP Members who are unlikely to achieve VIP Select with aggregated purchases, or with small investments across multiple VIPs that do not anticipate growth in the near term, are not considered ideal candidates and should not participate in a Linked Membership.
Qualification Adobe Advisors and Authorized Resellers should serve as the primary interface when determining a suitable candidate for Linked Membership. Only those Members who would qualify and benefit from a Linked Membership should be informed of the option.
Affiliate entity* requirements: Standard• Have the same VIP Member Type
Business, Education, or Government• Have an existing VIP agreement with the
initial order processed• Meet Adobe’s definition of an affiliate based
on VIP Member type
Consortium• Have the same VIP Member type
Business or Education Consortium• Have an existing VIP agreement with the
initial order processed• Meet Adobe’s definition of a consortium entity and be a
current and valid member of a consortium entity and be a current and valid member of the requesting consortium
Adobe VIP How to Order Guide: VIP Linked Membership
Jump to other sections:VIP How to Order: Quick Overview VIP Program SummaryVIP Subscription DatesVIP Subscription Term OptionsVIP License TypesVIP SelectVIP Linked MembershipLWS Orders: Before you BeginLWS: Place a VIP OrderLWS: Place a Renewal VIP OrderReturnsPrice Lists and Order GuidelinesResources
30 days
31 days
Linked MembershipTerm Start Date
Linked MembershipAnniversary
DateLook-Back
Date
Licensespurchased by Linked VIP A
Licensespurchased by Linked VIP B
Licensespurchased by Linked VIP C
Licensespurchased by Linked VIP D
If the total licenses purchased by the linked VIPs is 50 or more, VIP Select status is enabled.
VIP LINKED MEMBERSHIP LOOK-BACK
* VIP Organizations requesting participation in a Linked Membership will be thoroughly reviewed by Adobe to ensure they meet all necessary qualifications. Final validation of eligibility for all Linked Membership requests will be determined by Adobe and Adobe reserves the right, at its sole discretion, to deny a Linked Membership at any time.
VIP Linked Membership:An example
Union School District
VIP MemberSchool B
VIP MemberSchool A
VIP MemberSchool C
VIP MemberSchool D
VIP MemberSchool E
VIP Linked Membership Admin
�e total combined number of purchases determines the
VIP discount level every school receives at the Linked
Membership look-back.
For Adobe internal and partner use only 8
Requesting a Linked Membership
Linked Membership request processCreating a VIP Linked Membership requires input from the requesting organization’s VIP Admin and Account Manager to process a manual request for participation in the Linked Membership option. The requesting VIP Admin will become the VIP Linked Membership Admin and is responsible for ensuring all VIP Members under the Linked Membership stay informed of its status and continue to meet the VIP and Linked Membership affiliate qualification requirements.
1. Account Manager discusses Linked Membership with the VIP Admin (from the VIP Member organization) and ensures that Linked Membership makes sense for the organization and its affiliates.
2. Linked Membership Admin gets approval from affiliates to include their VIP in a Linked Membership, reviews Linked Membership details and then completes and submits Linked Membership request letter (Consortium or Standard).
3. Adobe reviews request, validates eligibility and provides approval.
4. Adobe creates Linked Membership and links all qualified affiliate VIPs.
5. All linked VIPs and their Account Manager receive a Linked Membership confirmation email. Linked VIPs may qualify for VIP Select and the assured discount level at the Linked Membership’s look-back, 31 days before the Linked Membership anniversary.
Linked Membership AdminA Linked Membership Admin must be established to facilitate the Linked Membership request and for on-going Linked Membership administration.
• For Standard Affiliate requests, it is preferred that the Linked Membership Admin be the VIP Admin of the Controlling entity’s VIP, but may be the VIP Admin of any of the requesting affiliate VIPs.
• For Consortium requests, the controlling Consortium entity must have a valid VIP agreement and their VIP Admin must be the Linked Membership Admin without exception.
Editing a Linked Membership Changes to an existing Linked Membership are made by completing a new Linked Membership Request Letter and must be submitted by the existing Linked Membership Admin. To add or remove an affiliate, or to terminate an existing Linked Membership, the Linked Membership Admin must specify the type of change on the request, as well as list all entities to add or remove, or all entities in the Linked Membership in the case of termination. The Linked Membership Admin must first obtain approval from the VIP Admin of each affected affiliate before submitting the request. Adobe will review and make the requested change upon approval. Each VIP Admin and their Account Manager, as well as the Linked Membership Admin, will receive a notice of approval or denial for the requested change.
In the case of removal or termination, VIP agreements no longer linked will lose VIP Select and any assured discount and will have the ability to qualify for VIP Select 31 days before their anniversary date. At that time, their qualification for VIP Select will be based solely on their individual VIP purchases over the previous term.
Adobe VIP How to Order Guide: VIP Linked Membership
Jump to other sections:VIP How to Order: Quick Overview VIP Program SummaryVIP Subscription DatesVIP Subscription Term OptionsVIP License TypesVIP SelectVIP Linked MembershipLWS Orders: Before you BeginLWS: Place a VIP OrderLWS: Place a Renewal VIP OrderReturnsPrice Lists and Order GuidelinesResources
1Discuss Linked Membership
with your customer
2Linked
Membership Admin submits
request form
3Adobe validates
eligibility and approves
4Adobe links all
quali�ed a�liated VIPs to a
VIP Linked Membership
5Adobe sends
con�rmation email to all VIP a�liates and their resellers
For Adobe internal and partner use only 9
Adobe VIP How to Order Guide: LWS Orders
Jump to other sections:VIP How to Order: Quick Overview VIP Program SummaryVIP Subscription DatesVIP Subscription Term OptionsVIP License TypesVIP SelectVIP Linked MembershipLWS Orders: Before you BeginLWS: Place a VIP OrderLWS: Place a Renewal VIP OrderReturnsPrice Lists and Order GuidelinesResources
LWS Orders: Before You BeginAll orders with Adobe must be transacted in the local currency for each license order based on the Deploy-to address. All eligible subsidiaries and divisions may have access to the same discount level established for the parent organization.
VIP Members with locations in three or more countries may choose to purchase centrally against a single VIP agreement from a single worldwide reseller. See Selecting Worldwide VIP Price lists for details.
Please contact your regional Adobe Partner Connection Helpdesk team for ordering support.
Purchase Authorization or Purchase Order NotificationMost VIP orders begin in the Admin Console for teams or Reseller Console. VIP Members may add named-user licenses through the Admin Console for teams at any time. In addition, the Reseller Console may be used to add named-user licenses for the Member. In both instances, a Purchase Authorization (PA) is created. The PA includes deployment date, deployed products and End User PO Number. At this time, PAs are not available for device license or enterprise orders. Please reference PO when submitting device license and enterprise orders.
Licenses added through the Admin Console are considered deployed and the member must place an order within thirty (30) days per the VIP Terms and conditions. If Adobe does not receive a PO within 60 days, license use is suspended and the VIP is prohibited from adding licenses until the outstanding PO is reconciled.
The Account Manager associated with the VIP Membership will receive a notification that a new PA has been created. Provide the End User PO or PA Number on the order to ensure that the Start Date and End Date are populated correctly and that the order is marked as “Fulfilled” in the Reseller Console.
Note: VIP Customers with enterprise versions of Adobe products, such as Creative Cloud for enterprise, may not add licenses via Purchase Authorization. They need to contact their Account Manager (Adobe representative or Reseller) to add licenses.
Before You Begin ChecklistBefore you place a VIP order in LWS, make sure you have the following:
c VIP Agreement Number. Located in the Reseller Console under “Customers.” If you do not have access to the VIP through the Reseller Console, obtain this information from the VIP Member.
c End User PO or PA Number. Always reference the PO or PA number of the order you’re submitting. Orders entered into LWS without a PO or PA number will automatically pull the first PO or PA number it finds, potentially causing an inaccurate subscription date.
c Sold-to ID. The organization conducting the VIP transaction.
c Bill-to address. The address where invoices will be sent.
c Payer address. The entity responsible for making the payment (may be different than Bill-to).
c Reseller ID. If applicable.
c Deploy-to/Media ship-to information. The address where licenses will be deployed.
c SKUs, price and quantity. (Note: Promotional pricing is applicable only for eligible licenses and are subject to the terms and conditions of the specific promo.) See Price Lists and Order Guidelines for SKU information.
c Subscription start date. The Monthly Proration Date.
c Payment Method. The member’s payment method.
To find the appropriate SKU(s) and Membership details for your customer, use the online VIP Calculator.
With the VIP Calculator, you may enter your customer’s VIP Agreement Number and select “Get Agreement Data” to automatically update the Calculator with such details as Anniversary date, Membership status and any applicable extended term details. Note: You will need your LWS login and password to access customer agreement data.
Beyond that, you have the ability to enter the Purchase Authorization date if the Member has a pending purchase authorization. This will automatically provide the appropriate license proration. You can then select the product type(s) and quantity, new or renewal license and retrieve the part numbers.
For Adobe internal and partner use only 10
Adobe VIP How to Order Guide: Place a VIP Order in LWS
Jump to other sections:VIP How to Order: Quick Overview VIP Program SummaryVIP Subscription DatesVIP Subscription Term OptionsVIP License TypesVIP SelectVIP Linked MembershipLWS Orders: Before you BeginLWS: Place a VIP OrderLWS: Place a Renewal VIP OrderReturnsPrice Lists and Order GuidelinesResources
LWS: Place a VIP OrderFollow this process to place a VIP order in LWS. Entering order information is operationally the same, with slight differences between new, mid-term and renewal orders. New orders will follow the below instructions exactly. Mid-term orders have a small addition detailed below. Please see the Renewals section for specific information on renewing VIP licenses.
• For new orders: Do not submit named-user and device licenses on the same order. In addition, enterprise and team licenses cannot be submitted on the same LWS order.
• For renewal orders: Use renewal SKUs. Named-user and device licenses may be submitted on the same order. Do not submit renewal SKUs and new SKUs on the same order.
• For customers with locations in multiple regions: Customers may place a single order with a worldwide reseller, but the reseller must place one order with Adobe San Jose for any licenses deploying to North America and another order with Adobe Ireland for any VIP licenses deploying outside of North America.
Please note that any deviations from the following will result in a rejected order.
Create OrderStep A: Log in to LWS1. (https://licensing.adobe.com).
2. Select Create Order from the left-hand navigation bar.
Step B: Select Sold-to1. Enter the Sold-to ID and select Search.
2. Choose the Partner Agreement associated with Program Type VIP.
Step C: Select VIP Agreement1. Enter the VIP Member’s VIP Agreement Number and select Search.
2. Click on Agreement Number.
Step D: Enter PO and address information1. Select the Bill-to from the drop-down menu.
2. Select the Payer from the drop-down menu.
3. Payment Method is automatically populated based on the Partner’s credit terms with Adobe.
4. Enter the End User PO or PA Number in the Sold-to PO field (please do not leave blank).
5. Enter the Reseller PO Number in the Reseller PO field (optional).
6. Add Reseller ID (if applicable). To search for a Reseller ID, click the magnifying glass and enter search terms. You may use an asterisk as a wild card. To create a new Reseller, select Create New Reseller after searching. Note: Please ensure that the Reseller you are adding has received the proper authorization from Adobe before adding them to LWS.
7. Validate the End User Information.
8. Select Continue.
Step E: Add Ship/Deploy information 1. Add Media Ship-to information by clicking ADD/EDIT.
2. If all licenses are to deploy at the same location, enter Deploy-to information by clicking ADD/EDIT. From there, select an existing Deploy-to ID, create a new Deploy-to or edit and existing Deploy-to. Do not create a duplicate Deploy-to ID. Note: If you need to add information beyond the proper Deploy-to address, you may enter it in the Address Line 2 or Address Line 3 fields.
Step F: Enter SKUs and quantities1. Enter the SKU, quantity, End User PO/PA Number, End User PO/PA Date.
Note: For mid-term VIP orders, carefully review the End User PO/PA Date to ensure it aligns with the VIP’s Monthly Proration Date. The amount for each line item is calculated based on the Start Date and the Unit Price.
2. Click Update to populate the Description, Start Date, Unit Price, Amount, Currency and default Ship/Deploy information.
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Adobe VIP How to Order Guide: Place a VIP Order in LWS
Jump to other sections:VIP How to Order: Quick Overview VIP Program SummaryVIP Subscription DatesVIP Subscription Term OptionsVIP License TypesVIP SelectVIP Linked MembershipLWS Orders: Before you BeginLWS: Place a VIP OrderLWS: Place a Renewal VIP OrderReturnsPrice Lists and Order GuidelinesResources
3. Update the Ship/Deploy by clicking the icon if licenses are deploying to a location other than specified above.
4. Click Add More Items if there are more than 10 lines in the order.
5. When complete, select Continue.
Step G: Order Confirmation1. Carefully review Reseller, End User and Deploy-to information.
2. Carefully review all Order items.
3. Select Back to make changes.
4. Select Save to process the order later. Select Retrieve Saved Orders from the left-hand navigation bar on the LWS home page.
5. Select Submit to process the order.
Step H: Order Acknowledgement1. Make note of the order number, or print this page for your records.
Order Processing1. Once submitted, orders are sent for credit review.
2. When the order passes credit review, the order status changes to Closed and an invoice is issued. Invoices are batched to include all orders closed within the previous four hours.
3. The invoice is e-mailed to the contacts who placed the order.
4. After the order is invoiced, the status of the deployment is changed to Fulfilled in the Reseller Console.
5. View the order status at any time by selecting View Order Status from the left-hand navigation bar on the LWS home page. You will need the Adobe Order Number to continue.
Fulfilling Purchase Authorizations (PA) in the VIP Admin ConsoleHere’s how it’s done:1. A systematic search of the Admin Console determines whether there is an existing PA with the matching
customer PO number sent as part of the order. If an exact match is found (same PO number and same SKU), in PENDING status, the licenses are marked as paid.
2 If no match is found, determine whether there are any other pending PAs that have the same SKU. If a pending Purchase Authorization with the same SKU is found, those licenses will be marked as paid.
3. If no pending PAs exist in the Admin Console, create a synthesized PA (authorized by LWS Order) and mark as paid.If all seats for that PA (including all line items) are marked as paid, mark that PA status as FULFILLED.
Note: If a partial order is placed and not all line items in an Admin Console PA are marked as paid, the PA will remain in Pending status but will no longer have the ability to remove the PA.
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LWS: Place a Renewal VIP OrderAll licenses purchased through VIP need to be processed by the Anniversary Date each year in order to continue license use. Any licenses will be removed if an order is not received by Adobe. For renewal orders, LWS auto-populates the PO/PA Number, but it may not be accurate. Please carefully validate this number before submitting the order.
Find the renewal type below and read carefully before following the instructions in LWS: Place a VIP order.
Note: Promotional pricing is applicable only for eligible licenses. Some orders may include a variety of price points based on license purchase date and promotional eligibility.
Renewal PeriodRenewal orders can be placed 30 days prior to the Anniversary Date and must be processed by Adobe by the Anniversary Date. During this time, VIP Members may place their renewal orders through their desired Account Manager.
The Reseller Console will begin notifying you of an upcoming renewal 45 days before the Member’s Anniversary Date. The Admin Console will begin notifying VIP Admins 90 days before their Anniversary Date.
Full RenewalDo not submit renewal SKUs and new SKUs on the same order.
Named-user License and/or Device License Follow the instructions in LWS: Place a VIP order. When it’s time to enter SKU information, be sure to enter Renewal SKUs only. Named-user and device license Renewal SKUs may be submitted to Adobe on the same order.
Partial RenewalNamed-user and/or Device License The VIP Admin must go to the Admin Console to select licenses to renew.
Follow the instructions in LWS: Place a VIP order. When it’s time to enter SKU information, be sure to enter Renewal SKUs only. The SKU descriptions should match what the VIP Admin has chosen to renew.
Here is a list of Adobe licenses that may be eligible for partial renewal:1. Accepted licenses (oldest first): The longer a license has been used, the higher the priority.
2. Invited licenses (newest first): Among license invitations that have been sent but not accepted, the most recent invitations have priority.
3. Uninvited licenses (newest first)
Adobe VIP How to Order Guide: Place a Renewal VIP Order in LWS
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30 days30 days
31 days
New OrderPeriod
New OrderPeriod
VIP Member’sAnniversary
DateRenewal Period
Start Date
30 days before the anniversary date, the renewal period starts.
Renewal Opportunity Ends
Unpaid licenses are removed.
TipView the VIP promo matrix, which provides information to help deter-mine the member’s appropriate renewal price.
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Full Renewal + Additional Licenses
Do not submit renewal SKUs and new SKUs on the same order.
Named-user License –or– Device LicenseYou must submit 2 orders to Adobe if the VIP would like to renew all licenses and add additional.
Full Renewal: Follow the instructions in LWS: Place a VIP order. When it’s time to enter SKU information, enter Renewal SKUs only.
Additional Licenses: Follow the instructions in LWS: Place a VIP order. When it’s time to enter SKU information, enter New SKUs only.
Named-user + Device LicenseSubmit 2-3 orders to Adobe if the VIP would like to renew all licenses and add new licenses.
Full Renewal: Follow the instructions in LWS: Place a VIP order. When it’s time to enter SKU information, enter Renewal SKUs only.
Additional named-user licenses: Follow the instructions in LWS: Place a VIP order. When it’s time to enter SKU information, enter named-user New SKUs only. Named-user and device license New SKUs will not be accepted on the same order to Adobe.
Additional device licenses: Follow the instructions in LWS: Place a VIP order. When it’s time to enter SKU information, enter device license New SKUs only. Named-user and device license New SKUs will not be accepted on the same order to Adobe.
Note: Renewing Price Lock SKUs Members who have purchased Price Lock SKUs are identified by the system, including the active dates during which they may purchase or renew those SKUs. Any Member not qualified to renew Price Lock SKUs will be systematically prevented from ordering Price Lock SKUs.
Creative Cloud and Acrobat DC for enterprise
Add enterprise licenses to a new VIP or during an existing VIP’s renewal period.
Purchase Authorizations are not allowed for enterprise licenses at this time. Orders must be processed through Adobe before the VIP Member receives access to their enterprise licenses.
Important: Team and enterprise licenses must be submitted into LWS as separate orders. If this hinders your customer from achieving VIP Select, please reference this guide to request a manual up-level.
New VIP agreement Place order through LWS using the standard order process. Important: Use new enterprise SKUs.
Renewal VIP agreement Place order through LWS using the standard renewal process. Important: Use new enterprise SKUs.
Once the order is processed by Adobe, you and the VIP Member will receive order confirmation emails. The VIP Member’s order confirmation email will include a link to the Admin Console, where they can begin to deploy to their end-users.
Adobe VIP How to Order Guide: Place a Renewal VIP Order in LWS
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ReturnsVIP returns must comply with the terms of the VIP agreement and your Partner Agreement with Adobe. VIP orders may not be cancelled prior to invoicing.
VIP Members must request a return within 14 days of the original license order date. Partners can request a return from Adobe on an invoice up to 75 days after the order invoice date for one of the following reasons:
• End User Does Not Accept EULA: The customer does not agree with the terms and conditions of the End User License Agreement (EULA.)
• Wrong Platform, Product, Quantity or Language: The wrong product, platform, quantity or language was delivered to the customer. (This also covers cases where Adobe correctly ships the item listed on the partner’s Purchase Order, but this information does not match what the customer ordered.)
• Duplicate Order: The customer receives a duplicate shipment or duplicate invoice (due to a duplicate Purchase Order from the customer or reseller.)
• Order Cancelled: The customer cancels the order after the invoice is issued.
• Wrong Company/End User: The wrong end user information was included on the order.
Return Requests1. Select Request Return from the left-hand navigation bar on the LWS home page.
2. Select the Sold-to ID for return.
3. Enter Order Number, Sold-to PO Number or VIP Agreement Number. Click Search.
4. Select the Adobe Order Number you wish to return.
5. Select a Reason for Return from the drop-down menu.
6. For any return other than EULA Returns or Cancellations, enter the Replacement Order Number.
7. Select Full Return.
8. Review return details. If correct, select Submit.
9. Save the Return Acknowledgement page for future reference, as it includes the RMA Number.
10. View the order status at any time by selecting View Return Status from the left-hand navigation bar on the LWS home page. You will need the RMA Number to continue.
11. Select the return that you want to view.
12. The View Return Status page provides the details of the return request and indicates the reason for any open return.
13. Open returns are on hold for various reasons, e.g. waiting for Adobe Order Management approval.
14. When Adobe Order Management approves the return, the status changes to Closed and a credit is issued to your account.
Partial ReturnsVIP customers may return an order provided that all seats on the order are returned. Partial returns are not allowed on VIP orders. Only licenses that are not currently in use may be returned.
Approved ReturnsAdobe authorizes the return by issuing a Return Materials Authorization (RMA) number to the partner. All returns must be authorized by Adobe and must comply with the Terms and conditions of your Partner Agreement with Adobe. After Adobe issues the RMA number, Adobe Order Management will review the return request. If it is approved, the status of the return will be changed to Closed. A Letter of Destruction is not required for VIP orders. Returns placed during the renewal period will not be reflected in the Admin Console or Reseller Console until the close of the renewal period.
Adobe VIP How to Order Guide: Returns
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Price Lists and Order GuidelinesAll price lists can be found on the Adobe Partner Connection Portal.
Selecting the Correct Price ListThe following customer details will help determine the appropriate price list:
• Deploy-to address: indicates region
• Market segment: Commercial, Government, Education. For Nonprofit VIP orders, use the Education price list
• Currency
Selecting Worldwide VIP Price ListsWorldwide price lists are designated to resellers purchasing on behalf of a VIP Member with locations in three or more countries. Each region has a designated worldwide price list which includes all relevant SKUs for all languages and products supported through VIP. Use your customer’s Deploy-to address to determine the correct Worldwide VIP price list.
Deploy-to Region (Country) Worldwide VIP Price List Language
United States, CanadaNA USD VIP
Universal English, French Canadian, North American Spanish
USD Worldwide VIP All other languages
Latin America: Mexico, Central and South America and the Caribbean
USD Worldwide VIP All languages
Europe: EU and EFTA1EURO Worldwide VIP All languages
GBP Worldwide VIP English
Rest of Europe: All Non-EU/EFTA countries in Eastern Europe
USD Worldwide VIP All languages
Middle East, Africa2 USD Worldwide VIP All languages
Asia Pacific Region: China, Hong Kong, Korea, Taiwan, Southeast Asia, India/Sri Lanka
USD Worldwide VIP All languages*
*Note: Simplified Chinese available for use in China only.
Australia/New Zealand AUD Worldwide VIP All languages
Japan Yen Worldwide VIP All languages
1 See EU and EFTA Countries.2 Excludes any embargoed countries, as defined by the U.S. State Department.
Adobe VIP How to Order Guide: Price Lists and Order Guidelines
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ExampleYou are ordering a German-language SKU for an End User located in Russia.
Because the End User is deploying to Eastern Europe, the required currency is USD.
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Selecting the Correct SKUAfter you’ve determined the correct price list, choose the appropriate SKU based on the language your customer needs.
North American Language SKUsThe North American language SKUs (Universal English, French Canadian and North American Spanish) appear only on the regional North America VIP price lists.
SKUs outside North AmericaLicenses deploying to regions outside of North America require different language SKUs and should be used only for orders deploying outside of North America. These SKUs are indicated on the price lists by the following language codes:
Language Description Price List Language Code
English International English UE
French French FC
Spanish Spanish E (for Western Europe)
Spanish Spanish LAS (for Latin America)
These SKU requirements are in place to comply with regulations governing Adobe’s tax structure and international tax laws and have no effect on the licenses delivered.
Selecting the Correct CurrencyThe following table provides examples of commonly confused Deploy-to, Currency and Language SKU combinations.
Deploy-to Country Currency Language Price List Language Code
United States USD English UE
UK EURO/GBP* English IE
Australia/New Zealand AUD English IE
United States/Canada USD French FC
Japan YEN English IE
France EURO French F
Germany EURO French F
Spain EURO Spanish E
United States USD Spanish NAS
Mexico USD Spanish NAS
Argentina USD Spanish LAS
* Please refer to GBP ordering guidelines posted on the Adobe Partner Connection Portal.
Adobe VIP How to Order Guide: Price Lists and Order Guidelines
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Adobe VIP How to Order Guide: Price Lists and Order Guidelines
Example Use Cases: Worldwide VIP OrdersA customer with locations in multiple regions may place a single order with their worldwide reseller, but the reseller must place two orders with Adobe—one with Adobe San Jose for VIP subscriptions deploying to North America and another with Adobe Ireland for VIP subscriptions deploying outside of North America.
Example 1:Customer needs French licenses for an office in Japan. The order is placed with a worldwide reseller in the United States.
Deploy-to address Japan
Currency Yen
Price list WW VIP Yen
Language Code for Licenses F
Adobe entity with whom to place the order Adobe Ireland
Example 2:Customer in Canada needs French licenses. The order is placed with a worldwide reseller in Canada.
Deploy-to address Canada
Currency USD
Price list NA VIP USD
Language Code for Licenses FC
Adobe entity with whom to place the order Adobe San Jose
Example 3:Customer needs English licenses for an office in the United States. The order is placed with a worldwide reseller in the UK.
Deploy-to address United States
Currency USD
Price list NA VIP USD
Language Code for Licenses UE
Adobe entity with whom to place the order Adobe San Jose
European Union & European Free Trade Association CountriesThe following EU and EFTA countries conducting a worldwide VIP order purchase in EURO or GBP using the EURO/GBP Worldwide VIP price list—All languages.
EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece , Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom
EFTA: Iceland, Liechtenstein, Norway and Switzerland
All other countries in Europe, including the EU candidate countries, Turkey and the Former Yugoslav Republic of Macedonia, must purchase in USD using the USD Worldwide VIP price list—All other languages.
VIP in China (PRC)Customers purchasing licenses for use in the People’s Republic of China (“PRC”) are subject to the following rules and restrictions. Members must use a separate VIP agreement to purchase licenses for use and deployment in the PRC (a “China VIP Agreement”). A China VIP Agreement may not be used to purchase licenses for deployment in any other country or region. Licenses for use in the PRC must be purchased through an Adobe authorized reseller located in the PRC. For products available for license and deployment in the PRC, please see the Buying Programs Comparison Guide. Services are not currently included in licenses offered for use and deployment in the PRC.
Jump to other sections:VIP How to Order: Quick Overview VIP Program SummaryVIP Subscription DatesVIP Subscription Term OptionsVIP License TypesVIP SelectVIP Linked MembershipLWS Orders: Before you BeginLWS: Place a VIP OrderLWS: Place a Renewal VIP OrderReturnsPrice Lists and Order GuidelinesResources
Adobe Systems Incorporated 345 Park Avenue San Jose, CA 95110-2704 USA www.adobe.com
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Adobe VIP How to Order Guide: Resources
Jump to other sections:VIP How to Order: Quick Overview VIP Program SummaryVIP Subscription DatesVIP Subscription Term OptionsVIP License TypesVIP SelectVIP Linked MembershipLWS Orders: Before you BeginLWS: Place a VIP OrderLWS: Place a Renewal VIP OrderReturnsPrice Lists and Order GuidelinesResources
ResourcesOnline resources
VIP Program Guide Commercial and Government
VIP Program Guide Education
Adobe Buying Programs on the Adobe Interactive Guide (AIG)
Reseller Console Help
VIP Calculator
Running Reports in LWS
Adobe Partner Connection Portal
Region APAC EMEA
Email [email protected] [email protected]
Language support English English, French, Italian German, Spanish
Supporting hours 8 a.m. to 5 p.m. (local coverage) Monday – Friday
Phone
Australia: 1 800615210
New Zealand: 800521499
India: 0008004401752
Indonesia: 001803447405
Philippines: 180014410441
Thailand: 18004418847
Malaysia: 1-300-80-0028
Singapore: 8004481641
China: 108007440440
Hong Kong: (Toll)30714923
Taiwan: 0800666537
Korea: 080-951-0880
Rest of APAC: +65 66221458
All countries in EMEA: +44 (0)20 7365 0734
UK toll-free number: 0800 783 6954
France toll-free number: 0805 540 199
Germany toll-free number: 0800 664 7893
Region NA LATAM
Email [email protected] [email protected]
Language support English Spanish, Portuguese, English
Supporting hours 8 a.m. to 5 p.m. (local coverage) Monday – Friday
Phone
Toll-free: 866-847-9853
Toll: 408-352-9229
All countries in LATAM: 408-916-9610
Argentina: 0-800-444-0290
Brazil: 0800 8921704
Caribbean: +1-206-675-6100
Chile: 1230-020-0109
Colombia: 01-800-5-1-80102
Costa Rica: 0-800-011-0910
México: 001-800-249-1039
Peru: 0-800-77989
Adobe Partner Connection HelpdeskThe Adobe Partner Connection helpdesk team supports partners on the Adobe Partner Connection Program, as well on pre- or post-sales support questions related to selling Adobe products. Use the table below to contact your regional team with any questions.
Adobe, the Adobe logo, Acrobat and Creative Cloud are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.
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