Web view... coordination and leadership in implementing a quality management system (ISO 9001/2000 and EQRM) in a vocational rehabilitation centre and medical rehabilitation hospital,

LEONARDO DA VINCITransfer of Innovation

LIFELONG LEARNING PROGRAMMELeonardo da Vinci

Application form 2008TRANSFER OF INNOVATION

PLEASE NOTE THAT THE TABLES REFERRED TO IN CERTAIN FIELDS OF THIS FORM CAN BE FOUND IN THE ANNEX.

1. SUBMISSION DATA

LLP Sub Programme Leonardo da Vinci Action Type Transfer of Innovation

Call 2008Submitted to [Responsible NA – pre-filled by NA]

Date of completion 13/03/2008 Language used in the

submitted application English

Acronym EQUASS in practiseTitle Implementation of quality assurance for VET-providers in vocational

rehabilitation according to the EQUASS Assurance standard, (European Quality in Services), in some selected EU-countries.

Project number NO/08/LLP-LdV/TOI/131003Project Duration 24

Summary Limit 30 lines, should be provided in EN, FR or DEThe summary will be used as the general description of your project throughout the evaluation procedure and, should the proposal be successful, as the published abstract of the project. It must summarise the key issues covered in your proposal, notably:

The reason for the project (the main problem being tackled) The main aims and objectives of the projects The characteristics of the partnership that will implement the proposal A general description of the tangible and intangible outcomes The impact envisaged.

EQUASS Assurance (European Quality Assurance in Social Services) is a system for quality assurance and certification in vocational rehabilitation and social services. EQUASS Assurance is developed by European Platform for Rehabilitation (EPR) together with key stakeholders at European and international level, hereby; user organisations and employer- and employees organisations. The system and the quality criteria are based on key values for the sector that are widely approved by internationally experts. The reason for this project is that feedback from VET providers says that some find the requirements difficult to understand, and that it is unclear how to implement them. The objective of this project is to develop and share best practice for how VET-service providers may work to implement the EQUASS Assurance certification programme, with the aim of improving quality of their services and to achieve sustainable working practice and routines. To day it is a growing awareness of how to secure good quality among VET-providers in most European countries.The objective for the 6 partners from Lithuania, Slovenia, Portugal, Belgium, Ireland and

1


Norway is to make this system more easily available to all VET-providers within the sector of vocational rehabilitation. This includes development of methods, guidelines and strategies which will result in a practical web-based manual which will coach the VET-providers through their QA work (quality assurance), and enable them to become certified. The project will also establish a pool of approved auditors in each country.All partners work within the field of vocational rehabilitation, four as VET providers, and two as non profit, non governmental associations for VET providers. The dissemination and explotation of the results from the project will be facilitated by arranging project meetings for the partners throughout the project period. The project will be completed by arranging a final conference for partners and other VET-providers where also the manual will be published. This will result in sustainable routines and working methods beyond the project.

Total numbers of partners including applicant: 6

Total number of countries involved: 6

Total grant requested: 300000 EuroTotal funding: 300000 Euro

2. GENERAL INFORMATIONBefore completing this form, please read the relevant sections in the Lifelong Learning Programme Guide for Applicants and the 2008 Call for Proposals published by the European Commission and by your National Agency, which contain additional information on closing dates, National Agency addresses to which the application must be sent, and specific priorities for that year. Links to these documents and further information such as Frequently Asked Questions can be found on the Lifelong Learning Programme website:http://ec.europa.eu/education/programmes/llp/index_en.htmlThis application form should be completed by the applicant of the proposed Transfer of Innovation project, in cooperation with the planned partners. The application must be submitted to the National Agency of the country of the applicant by 14 March 2008. Please check on the website of the responsible National Agency in which form and to which address the application must be submitted. Use the Check-list below before sending your application.

3. ELIGIBILITY CHECKLIST Before sending in your application form to the National Agency, the following points should be addressed in order to ensure eligibility.

□ Make sure that, in addition to the compulsory signed paper version of your application, you have also submitted …. [Each NA should explain here any alternative means to be used to obtain an electronic version of the form: on line eForms, emailing of the WORD file, etc]

□ Make sure that you have used the official Application Form for the activity planned in the project

□ Make sure that all relevant fields in the application form have been completed, especially the financial section.

□ The form is not handwritten (except for the Declaration)□ Make sure that you comply with the deadline published in the call.□ Be sure to comply with the minimum size of the partnership, i.e. partners from at least 3

countries (including the country of the applicant), including at least one from the European Union.

2

http://ec.europa.eu/education/programmes/llp/index_en.html


□ The proposal has to be written in one of the EU official languages. It can also be written in one of the languages of the EFTA/EEA and candidate countries but must then include a summary in English, French or German.

□ Do not forget to sign the application form: The application form must bear the original signature of a person authorised by the applicant organisation in section 7 of the application form. The signature also confirms that your organisation is not in a situation of the exclusion criteria and that you have the necessary capacity to successfully implement your project.

□ The application must include letters of intent from the obligatory minimum number of partners.

□ The application must include the excel spreadsheet with the detailed budget of the project.

□ If you are not a public body1 and your grant request exceeds EUR 25.000, please add a copy of the official2 accounts for the most recent financial year for which the accounts have been closed.

□ If you are not a public body and your grant request exceeds EUR 500.000, please add an external audit report approved by an approved auditor. This report shall certify the accounts for the last year available

1 Public body: For the purpose of this call, all schools and higher education institutions specified by the participating countries and all institutions or organisations providing learning opportunities which have received over 50% of their annual revenues from public sources over the last two years or which are controlled by public bodies or their representatives, are considered as public bodies. (point 5.2. of the GENERAL CALL FOR PROPOSALS 2008–2010 - Part II: Administrative and financial provisions)2 "official" means accounts certified by an appropriate external body, and/or published, and/or approved by the organisations general meeting

3


4. RELEVANCE TOWARDS THE OBJECTIVES OF THE PROGRAMME AND THE PRIORITIES OF THE CALL FOR PROPOSALS

Please select from the following, the strategic issues that your proposal addresses within the Programme. Select only those that are relevant to your planned activities and, for each one selected, provide a concise explanation of the way(s) in which the issue is addressed in your plans. Please note that only the relevant Leonardo da Vinci priorities are listed below.

4.1 PROGRAMME GENERAL OBJECTIVES

Which objective(s) of the Programme does your proposal address? (Please refer to the Call for Proposals 2008 and the Guide for Applicants)

To support participants in training and further training activities in the acquisition and the use of knowledge, skills and qualifications to facilitate personal development

To support improvements in quality and innovation in vocational education and training systems, institutions and practices

To enhance the attractiveness of vocational education and training and mobility for employers and individuals and to facilitate the mobility of working trainees

4.2 PROGRAMME OPERATIONAL OBJECTIVES

If your proposal targets directly one or more of the following operational objectives, please tick the relevant box(es) (Please refer to the Call for Proposals 2008 and the Guide for Applicants for further clarification)

To improve the quality and to increase the volume of mobility throughout Europe of people involved in initial vocational education and training and in continuing training, so as to increase placements in enterprises to at least 80.000 per year by the end of the LLP

To improve the quality and to increase the volume of co-operation between institutions or organisations providing learning opportunities, enterprises, social partners and other relevant bodies throughout Europe

To facilitate the development of innovative practices in the field of vocational education and training other than at tertiary level, and their transfer, including from one participating country to others

To improve the transparency and recognition of qualifications and competences, including those acquired through non-formal and informal learning

To encourage the learning of modern foreign languages

To support the development of innovative ICT-based content, services, pedagogies and practice for lifelong learning.

4.3 CONTRIBUTION TO EUROPEAN PRIORITIES LDV

Which priority in the Call for Proposals 2008 does your proposal address? (Please indicate only one priority)

Priority 1: Developing the skills and competences of VET teachers, trainers and tutorsPriority 2: Developing the quality and attractiveness of VET systems and practicesPriority 3: Transparency and recognition of competences and qualifications Priority 4: Skills development of adults in the labour marketPriority 5: Raising competence levels of groups at riskPriority 6: Developing the learning environment

Please explain how you address the selected general objective(s) (4.1.), the operational

4


objective(s) (4.2) and the call priorities (4.3.) European Platform for Rehabilitation (EPR) has previously developed the EQUASS Assurance certification programme. This project will focus on the practical implementation work in each country and for each VET provider.4.1. PROGRAMME GENERAL OBJECTIVES:The objective of this project is to develop and describe a practical and operational method on how individual VET providers in rehabilitation may implement the EQUASS Assurance certification programme in different areas of the vocational rehabilitation sector in different EU countries. The first phase will be to establish national EQUASS Assurance licence holders in each country. In addition to the results at each VET-provider’s facilities it is the projects aim to publish a web-based manual with guidelines for the implementation work of the EQUASS Assurance. This manual will reflect the practical experience from the project period, and make this experience available to other VET providers.4.2. PROGRAMME OPERATIONAL OBJECTIVES:•Make it possible to join a network in which VET providers and stakeholders may share and exchange experiences and best practice, exploit the results and thus achieve better quality. •Facilitate good cooperation between EPR and the new licence holders in each country.•Facilitate good cooperation between the new licence holders and the authorities in each country.•enable the participating VET providers, to establish best practice .4.3. CONTRIBUTION TO EUROPEAN PRIORITIES LdVOne objective is to develop methods, guidelines, strategies and documentation which: •will enable and encourage the small and medium sized VET-enterprises in rehabilitation (SME) to become certified•will provide the VET providers with a practical manual including a choice of concrete examples of best practice, which will coach them through their QA-work•will inform, clarify the EQUASS Assurance requirements and assist the VET-providers and motivate them to start their QA-work and aim for certification.Further objectives of the project is to:•be a tool for gathering information from the different partners in their implementation process •facilitate the development of a common understanding between the partners of the implementation strategy in each country, •result in a sustainable practical guideline for breaking down the general standard into operational requirements, documentation and implemented routines in each VET-provider.

4.4 CONTRIBUTION TO NATIONAL PRIORITIES

Please select, if applicable, the relevant national priorities as described on the website of the National Agency in question.Norway has no national priorities

Please explain how you address the specific priority selected above

Norway has no national priorities

4.5 HORIZONTAL ISSUES

If your proposal targets directly one or more of the following issues, please tick the relevant box(es):

5


promoting awareness of the importance of cultural and linguistic diversity and multiculturalism within Europe, as well as of the need of combat racism, prejudice and xenophobiamaking provision for learners with special needs, and in particular by helping to promote their integration into mainstream education and training

promoting equality between men and women and contributing to combating all forms of discrimination based on sex, racial or ethnic origin, religion or belief, disability, age or sexual orientation

4.6 LISBON KEY COMPETENCES If your proposal targets directly one or more of the Lisbon key competences, please tick the relevant box(es):

Communication in the mother tongueCommunication in the foreign languagesMathematical competence and basic competences in science and technologyDigital competenceLearning to learnInterpersonal, intercultural and social competences and civic competenceEntrepreneurshipCultural expression

6


4.APPLICANT DATA

5.1 REGISTERED ADDRESS AND TYPE OF ORGANIZATION

Whenever a field in the application form refers to a table (for example table A – Partner Role), the options available for filling the field can be found in the tables in Section 11.4 LLP Reference Tables.Please type in both, the code and the description, in order to avoid later misunderstanding.

Registered address and type of organisation Role Applicant – coordinator (CO-APP)

Full legal name Bransjeforeningen Attføringsbedriftene

Association of Vocational Rehabilitation Enterprises (AVRE)

Type of organisation Association of VET institutions, organisations, schools or providers

Economic Sector Activities of membership organizations

Legal Status private

public

Scope National

Profit / Non profit NON-PROFIT Size 1 - 20 peopleRegistered Address Postboks 5473 Majorstuen Postcode N-

0305 City Oslo

Country NORWAY

5.2 CONTACT PERSON

Title Mr First name AndreasFamily name TømmerbakkeDepartment Position Project ManagerWorking address

Postboks 5473 Majorstuen

Postcode N-0305 City OsloCountry NORWAY Region Oslo og Akershus Telephone 1 +4799425556 Telephone 2Mobile +4799425556 Fax +4723088659email [email protected] website

5.3 CONTACT 2

Title Mrs. First name SolveigFamily name JenssveenDepartment Position Project CoordinatorWorking address

Postboks 5473 Majorstuen

Postcode N-0305 City OsloCountry NORWAY Region Oslo og Akershus Telephone 1 +4723088673 Telephone 2Mobile +4799609662 Fax +4723088659

7


email [email protected] website

5.4 DESCRIPTION OF THE ORGANISAITON

General description of the organisation: [Limit: 10 lines] size, scope of work, areas of specific expertise and competence in relation to the project proposed

The Association of Vocational Rehabilitation Enterprises (AVRE) is an employer and interest organisation for 109 VET-providers within Vocational Rehabilitation spread across Norway. AVRE is a member of The Confederation of Norwegian Business og Industry (NHO). AVREs main objectives are to take care of the professional and business interests of the members, to improve knowledge in the public opinion about the importance of the vocational rehabilitation enterprises, and to maintain and further develope the high professional and ethical standard within the sector. We are also in continuos dialogue with the members for adaptation, modernisation and improvement of the framework conditions for our member VET-providers. AVRE is license holder for EQUASS Assurance in Norway. Role of the participant organisation in the proposed project Limit 10 lines

AVREs role in the project, as the contractor, is management and administration of the project; overall planning, coordination of the partners work related to the work packages, gather information about experience and achieved results for use in evaluation and dissemination, work out reports as a part of internal and external information, editorial work with the manual based on input from each partner and overall financial control. AVRE is also responsible for the planned project activities in Norway: Work out a national implementation strategy for Norway together with 5-10 VET-providers who will take part in the project, introduction seminars and other presentations nationally, guiding and coaching of the VET-providers, and continue the information work towards national authorities.Skills and expertise of key staff involved in the project Limit 5 lines per person

Andreas Tømmerbakke (project manager EQUASS Assurance): Formal education: Engineer, Bachelor of Management, vocational training and certified as a wooden boatbuilder, examination in accounting and rehabilitation.Work experience: 15 years of engineering within shipbuilding, offshore and power generation. Two years of field work with development aid in Zambia. 8 years of experience with quality assurance and certification from mechanical engineering and mass production. Quality auditor for certification according to ISO9000, ISO 14000, EMAS and EQUASS Assurance. 5 years experience in vocational rehabilitation.

Paal Haavorsen have worked as Rehabilitation Manager in AVRE since 2002. Graduated as political scientist. Work experiense from the Directorat of labour and Ministery of Labour. He is experienced through this different jobs to run mainly national projects, but have also been a partner of different EU-projects.

Solveig Jenssveen have worked as project coordinator in AVRE since 2005 and are responsible for the administration of EQUASS-work in Norway. Educated in project management.

5.5 PREVIOUS PROJECTS . If you have already obtained financial support for a project related to this proposal within the Leonardo da Vinci Programme or under other Community programmes/ initiatives in the last five years, please fill in the table below:

Previous ProjectsStart Year

Programme or Initiative

Type of Action

Identification number

Contracting organisation

Title Website

2001 Leonardo Da Vinci

LdV N/01/B//PP-131.023

Bransjeforeningen Attføringsbedriftene

TTT in VocRehab

www.attforingsbedriftene.no

8


2007 Leonardo Da Vinci - 2nd phase

Common Quality Assurance Framework in VET

2006-4042/001-001 LE2 78CQAF

European Platform for Rehabilitation (EPR)

EQUAVET http://www.epr.eu/members/Projects/equavet.html

9


5. PARTNER ORGANISATIONSPlease duplicate/copy Part 6 (points 6.1. to 6.4.) for additional partnersUse consecutive numbering for the partners

6. 1 REGISTERED ADDRESS AND TYPE OF ORGANISATION Role PA Partner

Nr 1Full legal name Valakupiu reabilitacijos centras

Valakupiai rehabilitation centreType of organisation Vocational training

school, centre or organisation

Economic Sector Human health activities


public

Scope Regional

Commercial orientation

NON-PROFIT Size 51-250

Registered Address Vaidilutes str 69 Postcode LT-

10100 City Vilnius

Country LITHUANIA

6. 2 CONTACT PERSON

Title Mrs First name RasaFamily name Noreikyte-UstinavicieneDepartment Project and programme managementPosition Project CoordinatorWorking address

Vaidilutes str 69

Postcode LT-10100 City VilniusCountry LITHUANIA Region Lietuva Telephone 1 +37052477453 Telephone 2Mobile +37061525269 Fax +37052477542email [email protected] website

6. 3 DESCRIPTION OF THE ORGANISAITON


Valakupiai Rehabilitation Centre (VRC) was established legally in 2000 03 01 by The Council for The Affairs of Disabled to the Government of the Republic of Lithuania. The mission of VRC is to promote maximum self-sufficiency, implementation of the equal rights, development of vocational skills, the promotion of participation of people with disabilities by means of comprehensive rehabilitation.The main services: vocational skills assessment, vocational counselling, work rehabilitation, vocational training, job search services, medical rehabilitation, work therapy, independent living skills training and etc. Residential sector is adapted for severe disabled people for 51 residents and 80 out-patients.

10


VRC is a member of international associations of organizations working with disabled people: Social Hansa, Workability Europe. Since 2004 VRC is actively involved in national and transnational projects in the field of vocational rehabilitation and employment of people with disabilities, since 2006 VRC is certified with ISO 9000:2001/LST EN ISO 9001:2001 standard requirements.

Role of the participant organisation in the proposed project Limit 10 lines

Within this project Valakupiai Rehabilitation Centre will take part in all phases of the project: shall work to establish a licence holder for EQUASS Assurance in Lithuania, shall work to find 3-5 companies within vocational rehabilitation who are interested in implementing EQUASS, shall develop a strategy for how EQUASS best can be implemented in Lithuania, shall assemble practical experience and examples from the implementation work and etc. VRC will contribute with the experience in provision of vocational rehabilitation services for people with physical disabilities needs, will share the experience of innovative projects in national and European context, as well as the expertise of developing quality management systems.

Skills and expertise of key staff involved in the project Limit 5 lines per person

Rasa Noreikyte-Ustinaviciene: experienced in management and administration of national and transnational projects, responsible for transnational affairs, implementation of innovative activities in vocational rehabilitation field (researches, methodologies, ICT, quality management and etc.). She will be responsible for coordination of project activities in Valakupiai Rehabilitation Centre and creation of the team implementing this project: technicians, trainers and etc.Irina Petrauskiene: experienced in management and administration of national and transnational projects, responsible for implementation of innovative activities in vocational rehabilitation field (researches, methodologies, ICT, quality management and etc.). She will be responsible for research of national situation.Juste Gulbinaite: experienced in issues of employment of people with disabilities, responsible for implementation of innovative activities in vocational rehabilitation field (employment, ICT, quality management and etc.). She will be responsible for organization of work of companies who will be interested to implement EQUASS.Jolanta Lileikiene: experienced in quality management, responsible for maintenance of VRC quality management. She will be responsible for developing and implementation of a strategy for how EQUASS best can be implemented in Lithuania,.

6. 4 PREVIOUS PROJECTS If you have already obtained financial support for a project related to this proposal within the Leonardo da Vinci Programme or under other Community programmes/ initiatives in the last five years, please fill in the table below.

Previous Projects Start Year


Type of Action



Title Website


Pilot project

ISL-04-B-PP-164002

Social- and school service in Thing (Iceland)

Social Return: developing a holistic, multidiciplinary approach to integration and social inclusion

www.social-return.net


Pilot project

NL/06/B/F/PP/157627

Atrium Research & Innovatie BV

CIRCE: Continued Innovative Research and

www.circe-leonardo.org

11


Development of Certification for the European labour....

2004 Phare programme of the European Community

N/A 6537902-01-01-0024

Valakupiai Rehabilitation Centre

Integration of People with Disabilities into the Labour Market

www.reabilitacija.lt

2004 2002 Phareprogramme

Cross border Cooperation - Special Action in favour of the Baltic Sea Region

6528901-01-01-0012


Demonstrative Ability


2005 EQUAL Community Initiative Programme for Lithuania 2004-2006

EQ/204/1130-13/489

The Association for the Physically Disabled of Lithuania

Business encouragement Development Partnership

www.nvpb.lt

2005 Lithuanian SPD 2004-2006

Measure 2.3

2002-ESF/2004/2.30-01-13

Valakupiu Rehabilitation Centre

The Solid System of Vocational Rehabilitation Services for People with Severe Disabilities


2006 Pilot projects on actions to mainstream disability into relevant policies: follow up of the European

m VS/2005/0666 IRS Europa GISELA - Guidance and Information Services for Lessabled Women: a European study and network

www.reabilitacija.lt; http://www.gisela-project.eu/


Measure 2.3

D4-435/2004/2.3.0-03-238


Development of the Solid System of Providing Vocational Rehabilitation Services for the people...


2005 Leonardo da Vinci Community Vocational Training Action Programme

Pilot Project

2005-SE/05/B/F/PP-161010

Reumatikerforbundet

Oseoarthritis Communicator


12



Measure 1.5

BPD2004-ERPF-1.5.0.-05-04/0032


Feasibility Study of Development of Vocational Rehabilitation Infrastructure



Measure 1.5

BPD 2004-ERPF-1.5.0-13-05/002


Development of Vocational Rehabilitation Infrastructure for People with Severe Disabilities in Li...



Nr 2Full legal name Rehab Group

Rehab GroupType of organisation Non-profit

organisation, NGO, voluntary body

Economic Sector Educational support activities


public

Scope European


NON-PROFIT Size 2001 - 5000 people

Registered Address Roslyn Park, Sandymount Postcode 4 City DublinCountry IRELAND

6. 6 CONTACT PERSON

Title Mr First name MichaelFamily name CrowleyDepartment Human ResourcesPosition Business Excellence ExecutiveWorking address

Roslyn Park, Sandymount

Postcode 4 City DublinCountry IRELAND Region Southern and Eastern Telephone 1 +35312057337 Telephone 2Mobile +353879370697 Fax +35312057216email [email protected] website



13


Rehab Group is a not-for-profit organization providing health and social care, training, rehabilitation and employment services to more than 60,000 people with disabilities, people with mental health difficulties, older people and others who are marginalized in 208 locations in Ireland, the UK, Poland and the Netherlands every year. In Ireland services are provided by RehabCare, Gandon Enterprises, one of Ireland’s largest employers of people with disabilities, and the National Learning Network, which is Ireland’ s largest non-governmental training organization with more than 50 purpose-built training and employment units nationwide catering for over 4,500 students with disabilities each year. In the UK, Rehab Group services are co-ordinated by TBG Learning, Rehab UK and Momentum, a leading Scottish provider of rehabilitation and training services, assisting around 1,500 people per year.Role of the participant organisation in the proposed project Limit 10 lines

The Rehab Group will undertake the following within this project: Contribute knowledge and expertise on the development and implementation of EQUASS Assurance Actively participate in the development of practical and operational methodologies for VET providers in rehabilitation to implement EQUASS AssuranceActively participate in the development and publication of a manual with guidelines for the implementation of EQUASS Assurance. Involve all key stakeholders and beneficiaries in the project Disseminate the project results to other national and European organisationsSkills and expertise of key staff involved in the project Limit 5 lines per person

Michael Crowley was a member of the EPR Project group that developed EQUASS Assurance and EQUASS Excellence. He has 23 years experience in managing and implementing quality assurance standards and initiatives in the training and rehabilitation sector in Ireland. He is a qualified EFQM assessor. He has worked as a European assessor for EQUASS Excellence since 2003 and EQUASS Assurance since 2006. He has participated in several European project related to quality assurance and exchange of best practice.




Type of Action



Title Website

2006 6th Framework

Promoting and protecting mental healthsupporting policy through integration of research....

44406 EU Commission ProMenPol www.mentalhealthpromotion.net

2004 Leonardo Development of personal skills programmes

153.206 EU Commision Work in Mind www.workinmind.org

2005 6th Framework

Research in labour market structure

513741 EU Commision Opti-Work www.optiwork.org

14


s2004 Interreg Training

relatedto Spesific Learning Dificulties

55121/56002 EU Commision PACTS www.unitedprogramme.info

2004 PEACE II Equality & Diversity training for employers

0301-0410 AND/CPA UNITED www.unitedprogramme.info


Nr 3Full legal name European Platform for Rehabilitation (EPR)

Type of organisation Non-profit organisation, NGO, voluntary body

Economic Sector Activities of membership organizations


public

Scope European



Registered Address 15, Rue de Spa Postcode 1000 City BrusselsCountry BELGIUM

6. 10 CONTACT PERSON

Title Mr. First name JanFamily name SpoorenDepartment Position General SecrataryWorking address

15, Rue de Spa

Postcode 1000 City BrusselsCountry BELGIUM Region Région de Bruxelles

CapitaleTelephone 1 +3227365444 Telephone 2Mobile + Fax +3227368622email [email protected] website



The European Platform for Rehabilitation is a network of leading European providers of

15


rehabilitation services to people with disabilities and other groups experiencing social disadvantage. These services relate mainly to vocational education and training and reintegration in the open labour market as well as medical rehabilitation and social care. The main objective is to achieve continuous professional improvement, quality and best practice in every aspect of service delivery. Through its Public Affairs activities, EPR contributes to the formulation of European disability policy and legislation. With over 20 members in 14 European countries, the EPR network has the necessary capacity to conduct the project activities at a European-wide level. EPR has been awarded participatory status with the Council of Europe and is an NGO member of the High Level Group of the EU Member States’ Representatives on Disability. Role of the participant organisation in the proposed project Limit 10 lines

EPRs role in this project is to establish a Licence holder agreement, give advice about how to prepare for certification in each country. EPR’s role and licence holder’s role in the certification process. EPR will also organise auditor training for external auditors from all the partners/countries.EPR is responsible for evaluation of results and give advice about information and dissemination of results; both about results from ongoing work in the project and the final results. EPR will also actively act as a "critical friend" of the project, and be responsible for the internal and final evaluation. EPR will facilitate dissemination and exploitation of the results. EPR will continually update the projects homepage at www.epr.eu.


Jan Spooren (EPR General Secretary) has managed many high-profile EU-funded projects in the fields of VET, disability and social services. Some of his most important references include his position as Programme Manager of the Consensus Programme, his role as Manager in the large 6FP project Opti-Work and his current engagement as an expert in large EU-funded projects in the social field in Eastern Europe.

Guus van Beek (EQUASS Manager) works as a System Manager for the EQUASS and as Senior Quality Consultant at the SRL in the Netherlands. He is experienced in national and international quality marks and standards such as ISO, EFQM and EQRM. He has acted as a Project Manager for ESF projects in the Netherlands and for several European projects in the framework of the Leonardo da Vinci programme.

Jana Kukuckova (EQUASS Coordinator) has experience in writing project proposals and managing EU funded projects. She also worked as a Manager for monitoring for CIP EQUAL monitoring the implementation of funded projects. She has good coordination and communication skills developed throughout her previous work experience.




Type of Action



Title Website

2008 Lifelong Learning Programme

A three year partnership agreement (2008-2010) together with av spesific agreeme

DG EAC/28/07 European Platform for Rehabilitation

Structural funding for European Associations active at European level in the field .......

16


nt for an ...



2006-4042/001-001 LE2 78CQAF

European Platform for Rehabilitation

EQUAVET http://www.epr.eu/members/projects/equavet.html

2006 Tender within EUROFUNDs current 2006-08 Work programme "Changing Europe: better work, better life

Innovations in employment guidance services

06/0315/1 Work Research centre

Innovations in employment guidance services for people with disability or Ill-health

http://eurofound.europa.eu/publications/htmlfiles/ef0633.htm

2006 Lifelong Learning Education and Training Policies programme

Promoting enhanced European cooperation in VET

DG EAC 45/05 European Platform for Rehabilitation

PROVET - Including the excluded: promoting enhanced european cooperation in VET for people...

http://www.epr.eu/projects/provet.htm

2005 Transfer of Innovation from ESF Article 6 Projects

Innovative training practices

VP-2004/017 EWORX SD-NetJob-Promoting Accessible Social Dialogue

http://www.socialdialogue.net/en/index.isp

2005 Sixth Research Framework Programme

Optimising strategies for integrating people with disabilities into work

513741 Institute for rehabilitation research

Opti-Work - Optimising strategies for integrating people with disabilities into work

http://www.optiwork.org

2003 LdV Prevocational training in IT and New Media

PP 146 016 Josefs-Gesellschaft

Disabil IT http://www.mediability.org

2004 LdV Quality Assurance in vocational training

2004-1816/001-001LE2-74SUB


Quality Assurance in vocational training to people with disabilities. a

2003 LdV Prevocational training in IT and New Media

PP 146016 Josefs-Gesellschaft

Disabil IT y - Prevocational training in IT and New Media: Chances for young

http://www.mediability.org/

17


people with disabilitie

2004 LdV Quality Assurance in Vocational training

2004-1816/001-001LE2-74SUB


Quality Assurance in Vocational training to people with disabilities: a European perspective.

2001 LdV Knowledge centre for employment improving measures and training

EUR/01/C/F/RF-84801

EASPD LABOr-Knowledge centre for employment improving measures and training for people with ....

http://www.start-labor.org


Nr 4Full legal name Centro de Reabilitacão Proffisional de Gaia (CRPG)

Gaia Vocational Rehabilitation Centre (CRPG)Type of organisation Vocational training


Economic Sector Other education n.e.c.


public

Scope Regional


Size 51-250

Registered Address Avenida João Paulo II, Arcozelo Postcode 4410-

406 City Vila Nova de Gaia

Country PORTUGAL


Title Dr. First name AntónioFamily name RilhoDepartment Quality, Internal Audit, ControllingPosition -Working address

Avenida João Paulo II, Arcozelo

Postcode 4410-406 City Vila Nova de GaiaCountry PORTUGAL Region Centro (P) Telephone 1 +351227537705 Telephone 2Mobile + Fax +351227629065email [email protected] website


18



CRPG’s mission is to provide both integrated and individualized rehabilitation services of high quality and value, adjusted to the needs and expectations of the clients, generating the highest level of satisfaction of the stakeholders through innovation and continuous improvement. CRPG’s main goal is the social inclusion of people with disabilities. In order to do so, implements comprehensive individual rehabilitation plans, based on bio-psycho-social interventions, and provide consultancy services for employers, enterprises, hospitals, insurance companies and other social partners. On an annual basis, CRPG has more than 1500 clients, and provides approximately 3.067 services, with a special highlight on the vocational training. CRPG is EQRM awarded and has been involved in the development of both EQUASS Excellence and EQUASS Assurance. Role of the participant organisation in the proposed project Limit 10 lines

CRPG will undertake the following within this project:•Gather, share and compare information •Make national implementation strategy•Test national implementation strategy•Identify and implement improvement activities based on the national implementation strategy experience•Produce documentation of the national implementation strategy, including practical solutions•Arrange the national kick-off seminar, national information meetings and national dissemination seminars


António Rilho: degree in Economics, post graduation in Innovation and Development Policies, specialised training in Quality Management Systems. ISO, EQUASS – assurance and EQUASS – excellence certified auditor. Responsible for the areas of quality, internal audit and controlling in CRPG. Professional background on finances and investment projects.




Type of Action



Title Website

2007 Information Society Operational Programme, European Union

Measure 4.2 Stimulating the production of broadband contents and applications

783/4.2/C/REG CRPG e-CRPG Under development

2007 Leonardo Da Vinci Programme, European Union

Quality in VET

DG EAC/32/06 EPR EQUAVET - Implementing Quality Assurance and Strengthening Cooperation

www.crpg.pt/site/id/equavet.htm

19


in Voc.rehab and training

2006 Lifelong Learning: Education and Training Policies Programme

Transfer of innovation

DG EAC 45/05 EPR PROVET - Including the excluded: Promoting enhanced European Cooperation in VET for people....

http://www.crpg.pt/site/id/provet.htm

2004 Community Initiative programme INTERREG III A P-E, Regional Development Fund

Axle: Promotion of cooperation & social and institution al integration;

SP1.E65/02 Xunta de Galacia

CEGADI - Communidade de Experiència Galego - Portuguesa para a Deficiència e a .....

http://www.crpg.pt/site/id/cegadi.htm

2006 Community Initiative programme INTERREG III A P-E/Sub - Programa 1 - Galizia - Nore de Portugal ....

Axle: Promotion of cooperation&social and institution al integration; Measure Cooperation & Sosial..

SP1.E223/03 Xunta de Galicia

CEGADI 06 - Communidade de Experiència Galego - Portuguesa para a Deficiència e - a ....

http://www.crpg.pt/site/id/degadi.htm

2005 Operational programme for Technical Assistance to

Employment and inclusion strategy, The Vocational training system and the gender mainstreaming

2005:309512005 2006:327512006 2007:385512007

CPRG MODELIZACÃO

http://www.crpg.pt/site/id/modelizacao.htm

2006 Operational Programme for Technical Assistance to CSF III, European Social Fund

Divulgation and advertising

369512006 CRPG Acidentes de trabalho e doencas profiisionais em Portugal: das praticas aktuais aos novos....

http://crpg.pt/site/id/retorno.htm

2006 Information Society Operational Programme, European Union

Dynamize the contents and broad band applicati

242/4.2/C/REG CRPG ADTIDEF http://www.crpg.pt/site/id/actidef.htm

20


ons programmes

2005 European Commission 6th Framework Programme

Area 8.1.B.2.4 - Quality of Life Issues Relating to handicapped/Disabled people

513741 Institute for Rehabilitation Research

Opti-Work - Optimising Strategies for Integrating People with Disabilities into Work

http://www.optiwork.org/

2005 Operational Programme for Technical Assistance to CSF (Community Support Framework) III

Employment and inclusion strategy, The vocational training system and the gender mainstreaming

289512005 CRPG RETORNO ao TRABALHO

http://www.crpg.pt.site/id/retorno.htm


Employment and inclusion strategy, the vocational training system and the gender mainstreaming

2004:191512004

CRPG REFERENCIAL

http://www.crpg.pt/site/id/referencial.htm

2004 Operational Programme for Technical Assistance to CSF (Community Support Framework) III

Employment and inclusion strategy. The vocational training system and the gender mainstreaming

2004:189512004 2005: 242512005

CRPG GESQUAL http://www.crpg.pt/site/id/gesqual.htm

2003 Minerva Action Socrates Programme European Union

m 110179-CP-1-2003-1-IE-MINERVA-M

AHEAD - Association for Higher Education Access & Disability

MINERVA - Quest for learning partner agreement

www.questfor learning.org

2004 Youth programme- Youth exchanges, European

Action 1 Youth for Europe

PT-1.1-34-2004-R1

CRPG and FRANCISCUSSO ORDMYTYLSCHOOL

Projecto Juventude - euro 2004: Portugal meets The

21


Union Netherlands2004 Youth

programme-Youth exchanges, European Union

Action 1 Youth for Europe

PT-1.1-96-2004-R3

CRPG and FRANCISUSSO ORDMYTYLSCHOOL

Projecto Juventude - grupo de acolhimento

2002 EQUAL Community Initiative, European Social Fund

Information and knowledge society

2001/EQUAL/A2/AD/059

CRPG COESIS http://www.coesis.org/

2004 Operational Programme for Technical Assistance to CSF

Information actions

188512004 CRPG IMPACTOS


Evaluation

2002-4512002 2003-48512003

CRPG Impactos das Intervencões financiadas pelo FSE na Reabilitacão Proffisional de Pessoas....


Nr 5Full legal name Institut Republike Slovenije za rehabilitacijo

Institute for rehabilitation Republic of SloveniaType of organisation Vocational training


Economic Sector Employment activities


public

Scope National



Registered Address Linhartova 51 Postcode 1000 City LjubljanaCountry SLOVENIA


Title Mr First name JurijFamily name SvajgerDepartment Vocational Rehabilitation CentrePosition Head of Vocational Rehabilitation Centre - Unit LjubljanaWorking address

Linhartova 51

Postcode 1000 City LjubljanaCountry SLOVENIA Region Slovenija Telephone 1 0038614758176 Telephone 2Mobile 0038641837744 Fax 0038614372070

22


email [email protected] website



Institute for Rehabilitation Republic of Slovenia was founded in 1954 as the Institute for Rehabilitation of Disabled Persons. In 1993 it was reorganised into a Public Health Institute – Institute for Rehabilitation, and the founder was the Government of the Republic of Slovenia.Institute for rehabilitation Republic of Slovenia as national provider for vocational rehabilitation, in accordance to Operational programme for human resource development for period 2007-2013 and other national and European initiatives sand programmes, has a task to coordinate professional development in the field of vocational rehabilitation in Slovenia.Institute for Rehabilitation Republic of Slovenia is actively involved in national and iternational projects in the field of vocational rehabilitation and employment of people with disabilities and other disadvantage target groups.

Role of the participant organisation in the proposed project Limit 10 lines

Institute for rehabilitation will contribute with the experience in establishing and maintaining of Quality systems (EQUASS Assurance and EQUASS Excellence). It will also provide all necessary information and support for establishing Local Licence Holder. It is going to find and give some good examples of best practice regarding to Quality systems implantation. Active participation in all gathering meetings, national and international will be part of Institute project cooperation.Skills and expertise of key staff involved in the project Limit 5 lines per person

Jurij ŠvajgerHad over 20 years of experience in multidisciplinary team work, leadership skills as head of Vocational rehabilitation centre, bachelor degree and experience in organization and management, project management and leadership., coordination and leadership in implementing a quality management system (ISO 9001/2000 and EQRM) in a vocational rehabilitation centre and medical rehabilitation hospital, education in electronics, computers and telecommunication and computer literacy (Windows: Microsoft Office, Access, Internet, COBOL programming...), excellent level of computer (informatics) knowledge.




Type of Action



Title Website

2004 Equal m 2611-04-031219

Racio Social Slovenia

SINTEZA

2005 Phare CBC Slovenia-Austria

N/A 2003/004-939-02

Institut Republike Slovenije rehabiitacijo

Job Tailored knowledge

www.ucnopodjetje-irrs.org

2005 INTERREG III A Slovenia-Austria

N/A 1536-05-400017

Institut Republike Slovenije rehabilitacijo

TE.TR.A.P.A.C.S.


2005 Phare 2003 IKT for unemployed persons

N/A 2003-7175103-03-02015/2

DOBA EPIS Maribor, Slovenia

Inovative access in teaching and learning for


23


more efficient and competitiveness

2005 Leonardo Da Vinci Second phase, Pilot project 2000-2006

m SI/02/B/F/PP-176010

Institut Republike Slovenije sa rehabilitacijo

Dian/Palm www.dian-palm.si

2006 Leonardo Da Vinci Second Phase, Pilot project 2000-2006

m PT/06/B/F//PP159191

LPDM Centro de Recurson Socials, Lisbona, Portugal

Near Job www.nearjob.org

2006 Leonardo Da Vinci Second phase, pilot project 2000-2006

N/A N/06/B/P/FP/165.005

Municipality of Rakkestad, Norway

JobCircuit www.jobcircuit.et

2007 Transfer of Innovation

N/A LLP-LDV-TOI-07-AT-0020

Caritas Vienna Trainsition

24


6. DECLARATION BY LEGAL REPRESENTATIVE OF APPLICANT ORGANIZATION

Title Mr First name Johan-MartinFamily name LeikvollOrganisation Bransjeforeningen AttføringsbedrifteneDepartment Position Managing DirectorWork address Postboks 5473 Majorstuen Postcode N-0305 City OsloCountry NORWAYTelephone +4723088666 Fax +4723088659E-mail address [email protected]

I, THE UNDERSIGNED,Request from my National Agency a grant for my organisation as set out in section 6 of this application form.Declare that:

All information contained in this application, is correct to the best of my knowledge. The organisation I represent has the adequate legal capacity to participate in the call for

proposals.EITHERThe organisation I represent has financial and operational capacity to complete the proposed action or work programmeORThe organisation I represent is considered to be a "public body" in the terms defined within the Call and can provide proof, if requested of this status, namely: It provides learning opportunities and

Either (a) at least 50% of its annual revenues over the last two years have been received from public sources;

Or (b) it is controlled by public bodies or their representatives

I am authorised by my organisation to sign Community grant agreements on its behalf.Certify that:The organisation I represent:

is not bankrupt, being wound up, or having its affairs administered by the courts, has not entered into an arrangement with creditors, has not suspended business activities, is not the subject of proceedings concerning those matters, nor is it in any analogous situation arising from a similar procedure provided for in national legislation or regulations;

has not been convicted of an offence concerning its professional conduct by a judgment which has the force of ‘res judicata’;

has not been guilty of grave professional misconduct proven by any means which the Agency can justify ;

has fulfilled its obligations relating to the payment of social security contributions or the payment of taxes in accordance with the legal provisions of the country in which it is established or with those of Belgium or those of the country where the grant agreement is to be performed;

has not been the subject of a judgment which has the force of ‘res judicata’ for fraud, corruption, involvement in a criminal organisation or any other illegal activity detrimental to the Communities' financial interests;

following another procurement procedure or grant award procedure financed by the Community budget, has not been declared to be in serious breach of contract for failure to comply with its contractual obligations.

Acknowledge that:The organisation I represent will not be awarded a grant if it finds itself, at the time of the grant award procedure, in contradiction with any of the statements certified above, or in the following situations:

subject to a conflict of interest (for family, personal or political reason or through national, economic or any other interest shared with an organisation or an individual directly or indirectly involved in the grant award procedure);

guilty of misrepresentation in supplying the information required by the National Agency as a condition of participation in the grant award procedure or has failed to supply this information.

In the event of this application being approved, the Agency has the right to publish the name and address of this organisation, the subject of the grant and the amount awarded and the rate of funding.

25


I acknowledge that administrative and financial penalties may be imposed on the organisation I represent if it is guilty of misrepresentation or is found to have seriously failed to meet its contractual obligations under a previous contract or grant award procedure.PROTECTION OF PERSONAL DATAThe grant application will be processed by computer. All personal data (such as names, addresses, CVs, etc.) will be processed in accordance with Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data. Information provided by the applicants necessary in order to assess their grant application will be processed solely for that purpose by the department responsible for the programme concerned. On the applicant's request, personal data may be sent to the applicant to be corrected or completed. Any question relating to these data, should be addressed to the appropriate Agency to which the form must be returned. Beneficiaries may lodge a complaint against the processing of their personal data with the European Data Protection Supervisor at any time. (http://www.edps.europa.eu/00_home.htm).

Name Mr Leikvoll Johan-Martin

Position within the organisation

Managing Director

Date Signature and Stamp

26

http://www.edps.europa.eu/00_home.htm


7. PROJECT DESCRIPTION

8.1 DESCRIPTION

Limit: 150 lines (two A4 pages)Explain the rationale of and background to the project by defining the needs that it seeks to address (current situation in the countries involved, previous or preparatory work in the domain, the results of any needs analysis undertaken, etc.). Outline the main (published) indicators that illustrate these needs and include references to any declared national or international political priority in this area.

Define the concrete aims and objectives of the project and describe the ways in which the situation set out under the needs analysis will be changed and addressed by the project. Then show how these aims and objectives are linked to the priorities of the call selected under section…..

If the proposal seeks to create or adapt pedagogical materials for learners or teaching staff, please (a) describe the international state of the art and summary of limitations of existing pedagogical materials in this area (b) describe the methodological / didactic approaches on which the products will be based (c) outline the measures that will be adopted for testing the materials on target users

Describe the target group (s) that are to be addressed in the short-term and long-term and the anticipated impact on them.

What are the indicators that will be used to measure the progress of the work and the extent to which it will deliver the expected outcomes?

Indicate how the planned project will contribute concretely to enhance the diversity of languages in its different activities, if applicable

The objective of the project is to develop and share best practice for how VET-providers will work to implement the EQUASS Assurance certification programme, with the aim of improving the quality of their services and to achieve sustainable working practice and routines in different European countries.

EQUASS Assurance (European Quality in Social Services) is a system for quality assurance and certification for VET-providers in vocational rehabilitation and social services, and the system was developed by EPR together with Rehabilitation International, The European Association of Service Providers for Persons with disabilities (EASPD), The European Parliament Disability Group, European Trade Union Confederation (ETUC), European Disability Forum (EDF), European Social Insurance Partners, Employers Forum on Disability, The Conferation of European Business, Business Europe and International Labour Organisasjon (ILO). EQUASS Assurance is characterised by 9 principles based on the key values of the sector. The 9 principles are: Leadership, Rights, Ethics, Partnership, Participation, Person Centred, Comprehensiveness, Result orientation and Continuous improvement.

The experience and feedback from the VET-providers, who at present work to implement the standard, is that the requirements are perceived as hard to understand, and that the need for coaching seems significant. We also know that in some countries (for instance Norway) the authorities may require a QA-system with external certification in order to become approved as a VET provider. The objective for the 6 partners from Lithuania, Slovenia, Portugal, Belgium, Ireland and Norway is to make this system more easily available to all the VET-providers within the sector. This includes development of methods, guidelines and strategies which will result in a web-based practical manual that will coach the VET providers through their QA work, and enable them to become certified.

This manual will be a practical tool with answers to frequently asked questions, elaborations on the intentions behind each question, different examples of best practice for the different aspects of the standard, etc., which will be made available to other VET-providers and stakeholders at the end of the project. It should be possible for VET-providers to implement the EQUASS Assurance within a 12 months period. Each partner will work together with a certain number of national VET-providers in a way which will make it possible to apply for EQUASS Assurance certification within the end of the project.

27


•Each VET provider will have access to coaching and assistance throughout the process and they should be given enough time to monitor the effect of their work, and to carry out evaluations and improvements. •The partners should be given time to collect information in each country, share and compare it in the project meetings and give feedback to the VET-providers so that they may exploit the information in their ongoing work.•The project will also establish a group of approved national auditors and consultants in each country.

Local stakeholders will be included in the process. This will cause the VET-providers to get an increased knowledge about their target groups at which their services are aimed, which is an important knowledge for developing services of the desired quality and according to the target groups needs.

Innovation aspects and added value.•A methology on how to implement EQUASS Assurance in European countries in the sector of vocational rehabilitation in social services. •Publish a manual with practical information about the implementation work in each VET-provider which will be made available on the internet for the public.•To establish national EQUASS Assurance licence holders with a purpose of making sustainable structures for implementing in each country.•Develop a methodology to follow up VET-providers who want to get a successful certification. •VET providers in rehabilitation have applied for EQUASS Assurance certification at the end of the 24 months project period + qualified, independent, approved auditors in each country.

Impact.•Certification according to EQUASS Assurance means that VET providers in the rehabilitation sector in Europe have the possibility to implement a common European quality assurance system within the social service sector.•The user will feel more assured of the quality of the services from the service provider which is also important for the funders. The VET-provider is certified through an external audits and which provides a guarantee of the level of quality in provision of services to all stakeholders. It will make it easier to buy services across borders within Europe within the sector.•For the employees the implementation of EQUASS Assurance means also the possibility of personal development and learning, as the VET-providers on a continual basis is committed to evaluate if they possess the required competence and, if not, plan the necessary improvement of the staffs skills and competence, •The certification will raise the reputation and status of both the VET-providers and the profession and may improve recruitment to this type of jobs.

Indicators of progress.The progress of the project will be measured based on the following indicators:•The number of licence holders and agreements. (One in each participating country).•The number of VET-providers in vocational rehabilitation in each country which join the project.•The number of VET-providers which applies for certification during the project period.•Number of described frequently asked questions and corresponding answers, reports about good practice, guidelines and strategies which are collected to be included in the manual.•Publication of the manual

Dissemination activities.The dissemination and explotation of the results from the project will be facilitated by arranging project meetings for the partners with 6 months intervals throughout the project period. The project will be completed by arranging a final conference for partners and other VET-providers where also the manual will be made public. This will result in sustainable routines and working methods which will be available to all interested parties within the sector of vocational rehabilitation.

The potential target group for the dissemination activities are:•VET-providers in the field of vocational rehabilitation : Institutes for vocational assessment and evaluation, institutes for vocational training, institutes for mediation to employment. •Institutes for Vocational Education and Training (Mainstream and Specialised Institutes for individuals with special needs)

The dissemination activities will include:•A continual process of giving practical information about the project and results through relevant

28


National websites and EPR website.•National stakeholders will be invited to the project meetings in their respective countries throughout the duration of the project.•National information events by the partners of the project as we expect increased awareness of the importance of implementing EQUASS Assurance for the service providers.•The final conference of the project with publication of the web-based manual, and press at national and international level.•Make a web based database of the national legislation related to quality assurance in this field.

8.2 TYPE OF TRANSFER

Please explain the type of transfer and how your proposal implements the Transfer of Innovation from a 1) sectoral, 2) Geographical and 3) any other perspective1. Sectoral1.1. Transfer of experience and best practice between the partners in the project1.2. Transfer of the results from the project to European VET providers1.3. Publish a web based manual with guidelines for the implementation work of the EQUASS Assurance.

2. Geographical2.1. Transfer of experience and best practice between VET-providers in vocational rehabilitation, licence holders and authorities within each country.

3. Any other perspective3.1. Training of consultants and auditors in each country which will benefit the QA-work after the project period.

8.3 EXPLOITATION OF PREVIOUS RESULTS

Is the project based on similar or related projects funded by the LLP programme and/or its predecessors and/or similar programmes or initiatives in the last five years? Yes No

If yes please provide further information in the table below:

Start Year


Type of Action



Title Website



2006-4042/001-001 LE2 78CQAF


EQUAVET www.epr.eu


Quality Assurance in vocational training

2004-1816/001-001LE2-74SUB


Quality Assurance in Vocational training to people with disabilities: a European perspective

www.epr.eu

29


Does this proposal seek to exploit other existing materials? Yes No

If Yes, please complete the following table

Title of the materials Publisher / copy write or ownership

Permission has been granted to use the materials

Principles of Quality EQUASS (European Quality in Social Services)

Yes

Criteria for EQUASS Assurance

EQUASS Yes

EQUASS Assurance self-evaluation instrument

EQUASS Yes

EQUASS Application form EQUASS YesEQUASS procedures EQUASS Yes

8.4 INNOVATIVE RESULTS OR CONTENT THE PROJECT IS BASED UPON

Limit 30 lines Describe the innovative content or project results your project is based upon :

Describe the nature of the project or product this proposal will be based on (please refer to 8.2. if appropriate).

Describe the rationale behind choosing the above project or product as basis for this proposal

How does your proposal use the results? What is the added value of your proposal compared to the previous project(s) (listed under

8.3)? If the initial developer of the chosen product(s) is not part of the current partnership,

please provide a clear description of the relationship that the current partnership will establish with the initial developer

This project is based upon on the results of the extensive work EPR (European Platform for Rehabilitation) has carried out to develop the EQUASS Assurance. (EPR is one of the partners of the project in this application). The EQUASS Assurance is a certification system for quality assurance and quality control in vocational rehabilitation and social services. It enables VET-providers to engage in an external certification process at a European level by which they assure quality of their services to service users and other stakeholders. EQUASS Assurance is developed over a period of several years which included testing by 4 pilot VET-providers in 4 different European countries and an external evaluation by the University of Maastricht.

Several VET-providers in Europe and national authorities consider this standard as relevant for quality assurance of the sector of vocational rehabilitation. However, experience and feedback from the VET providers who presently work to implement the standard is that the requirements are perceived as hard to understand, and that the need for coaching seems significant.

The objective for the 6 partners from Lithuania, Slovenia, Portugal, Belgium, Ireland and Norway is to make this system more easily available to all VET-providers within the sector of vocational rehabilitation. This includes development of methods, guidelines and strategies which will result in a practical manual that will coach the VET providers in their QA work, and enable them to become certified according to the requirements of EQUASS Assurance.

The aim of this project is that the results will lower the threshold for embarking on QA-work and thus enable more VET providers in Europe to make use of the standard developed by EPR. We plan to achieve this by develop and share experience and best practice for how the VET-providers in this project work to implement the EQUASS Assurance.

30


8.5 EUROPEAN ADDED VALUE

Limit 50 lines (one A4 page)

Describe the benefits anticipated from the implementation of the proposal at an European level rather than at national or regional one.

Several VET-providers in Europe and national authorities consider this standard as relevant for quality assurance of the sector of vocational rehabilitation. However, experience and feedback from the enterprises who presently work to implement the standard is that the requirements are perceived as hard to understand, and that the need for coaching seems significant.The aim of this project is that the results will lower the threshold for embarking on QA-work and thus enable more VET providers in Europe to make use of the standard developed by EPR. We plan to achieve this by develop and share experience and best practice for how the VET-providers in this project work to implement the EQUASS Assurance.Our opinion is that the added European value of the project is:•There will be national licence holders for EQUASS Assurance in all 6 countries involved in this project. The experience from this process will form a strategy for how to establish licence holders in other European countries not involved in the project.•There will be approved EQUASS Assurance auditors in all 6 participating countries. The experience from this process will benefit the training of auditors in other European countries, and countries with a similar language will be able to make use of each others auditors.•The requirements of the EQUASS Assurance standard will be clarified and be more easily available for European VET-providers.•The web-based manual will be a practical tool which will lower the threshold for starting the process towards certification.•The project will make VET-providers aware of network within the VET sector, and thus facilitate communication and cooperation between the companies.•Certification according to EQUASS Assurance means that VET providers in the rehabilitation sector in Europe will implement a common European quality assurance system within the social service sector.•This achievement is a transnational acceptance of a described known quality level within this sector. This will make it easier to buy services across borders within Europe within the sector.•Quality assurance according to EQUASS Assurance certification programme will create awareness of and clarify the common European criteria which characterises good quality in vocational rehabilitation. This is important because the awareness and knowledge that the individual certified enterprises fulfil common European requirements will create a positive motivation within the company

8.6 QUALITY OF THE CONSORTIUM

Please present the consortium as a whole and describe its structure, functioning and experience in transnational cooperation and the rational behind the distribution of activities in the consortium (limit 30 lines):

There are 6 partners in the consortium; Lithuania, Slovenia, Portugal, Belgium, Ireland and Norway. 4 of the partners are VET providers in their country. EPR and AVRE are non-profit NGO’s in Brussels and Norway respectively. EPR has 25 member organisations from 18 European countries. 3 of the 4 partners who are VET-providers are members of EPR. AVRE has 109 member companies as VET providers within vocational rehabilitation in Norway. AVRE is an associate member of EPR. All partners have taken part in international projects previously and are experienced in running EU-programs. Information about each partner is included in other paragraphs of this application.

AVRE has taken the initiative to this project, both because we are the first licence holder in Europe, and because we have gained certain experience in the field of implementing EQUASS Assurance over the past year. All the other partners, except EPR have an ambition of either being a licence holder themselves or establish a licence holder in their respective countries. EPR has developed and has the ownership of the EQUASS Assurance certification programme, and has an ambition of disseminating this system to VET-providers throughout Europe.

31


This is the basis for why we have distributed the activities in the work packages between the partners the way we have. AVRE has the responsibility for managing the project, but will also be responsible for activities relating to the implementation work in Norway. The VET-providers in the 4 countries is responsible for the activities in their respective countries. All partners are responsible for collecting relevant information from their own work which will be a part of the contents to be published in the manual. Reference is made to the description of the work packages.

As the owner of EQUASS Assurance, EPR is responsible for entering the agreements with the licence holders in each country. They are also responsible for the auditor training and approval. It is therefore a good solution that EPR is responsible for taking on the role as the “critical friend”, and review the process as the project is progressing. EPR will for these reasons also make the results from the project available on their web site: www.epr.eu.

Specify how effective cooperation and communication will be ensured between the partner institutions, and the specific arrangements envisaged for resolving any conflicts which may arise between the partners, Identify where relevant, the allocation of tasks to third parties (external to the consortium itself) and explain why these tasks cannot be undertaken within the consortium. (limit 30 lines):

The 6 partners in the consortium are from Lithuania, Slovenia, Portugal, Belgium, Ireland and Norway.

The project is planned to ensure sufficient communication between the partners:•AVRE invited potential partners to join the project, and included a detailed description of the idea and the intention. The potential partners had the possibility to comment on the proposal.•All partners have signed a letter of intent which refers to the agreed proposal.•The proposed content of each work package, and the proposed responsibility of each partner in each work package was sent by E-mail to all partners who have joined the project. The partners have had the possibility to make comments. A few adjustments were made based on these comments.•Presently we have a situation were all partners have agreed to the objectives of the project, the content of the work packages and their own role and responsibility in the project.•SIU (Norwegian Centre for International Cooperation in higher education) will be invited to participate at the start up seminar and inform on a general basis about how to run a Leonardo funded project.•Each work package will generally consist of a project meeting and a period of work in the respective countries. The agenda of the project meetings will generally include one part of sharing experience from the previous period, one part of review and evaluation and one part of planning activities in more detail for the next period. This will give possibilities of dialogue and discussions of possible disagreements and challenges.•The partners know each other well through several years of cooperation in EPR related activities. All the partners have a considerable experience from EU-projects. However, should more serious conflicts arise which we don’t manage to solve amicably, we will ask SIU for advice.•Very few activities are outsourced, and if they are the reason is always because we don’t have the knowledge within the project. These are tasks such as translation work, printing of a brochure and possible data assistance of making results available on the web-pages.

32


8. METHODOLOGY AND WORKPLANPlease give an overall description of the methodology and work plan in the project.

Limit 30 lines + figure

The planned methodology and work plan will facilitate both individual work in the partner’s respective countries and communication in project meetings, and is as follows:•Each workpackage will generally consist of a project meeting and a period of work in the respective countries.•The project meetings will be a forum for sharing, exchange experience and planning.•The working period between the projects meetings will be a period of testing strategies, establish local contacts, provide information, coaching VET-providers etc.•Each partner will work with the following in the period between the project meetings:oFind a potential licence holder.oGet in touch with VET-providers who will implement EQUASS Assurance.oCollect and write down frequently asked questions and the replies givenoCollect samples of good practice such as forms, routines documented proceduresoCollect samples of how the EQUASS Assurance requirements are understood in relation to local authorities requirements and local legislation.oCollect samples of how EQUASS Assurance requirements are implemented differently in small and larger VET-providersoCollect samples of general challenges and problems in the implementation work, and which advice is given by the local partner / licence holder.•The agenda of the project meetings will generally include one part were experience from the previous period is shared, one part of review and evaluation by EPR and one part of planning adjustment and activities in more detail for the next period. •All partners will present their work and experience from last period in the project meetings.•This will give possibilities for all partners to agree upon what was working and what was not in the previous period.•The agenda will include a mixture of presentations and work in groups, to ascertain that all partners have the possibility to elaborate, comment and benefit from each others experience.•A summary will be written after each project meeting.•Results from the project will continuously be made available on web-pages to each partner.

The figure enclosed to the printed version of the application illustrates the project.

9.1 WORK PACKAGES AND TASKS

Provide one sheet per work package (use the table below) and if needed add sub-tasks under each work package. Please add as many work packages as you require, including one for the management of the consortium. Please provide a dissemination and exploitation plan as a separate work-package using the table below:

The timetable All activities planned during and after the end of the project in order to make results

properly disseminated and exploited, including activities involving target groups, stakeholders, potential users, social partners etc.

The human and financial resources assigned to valorisation activities

33


Work package no: 1

Work package title: Management and coordination of the consortium

Start Month: 10/10/2008 End Month: 10/10/2010

Costs: 72650

Package leader: AVREWork package aims:The aim of this work package is to achieve a smooth running project which will result in the predicted results for both stakeholders in each country, for all partners of the project, for EPR as an organization and for all interested providers of vocational rehabilitation in Europe.

Description of activities:

•Overall planning of the project incl. financial guidelines.•Two way communication. To be the link between the partners.•Plan the agenda of each project meetings.•Gather information about experience and achieved results for the manual•Write reports about the project as a part of internal communication and external information.•Responsible for the projects economic. Accounting. Reimbursement of partners expenses based on partners claims.•Coordination of the work packages. •Editorial work with the manual based on input from each partner•Make website for the project period.

Description of methodological / pedagogical framework (where relevant)

•Description of the content of each work package will give a clear understanding of the scope of the project.•Each work package will start with a project meeting, which will be a valuable meeting point for all partners. This will be a forum for exchange of ideas, experience, motivation, results and information, and have an effect as a teambuilding activity.•Presentations in the project meeting will clarify the scope and challenges, be the basis for dialogue and create consensus.•The project meetings will help to make concrete plans for the activities for each national partner.•Each partner will present their experience and result from the previous period at the next seminar.•Each partner will operationalise the results of the present seminar into national activities for the next period.•All information about experience and results will continiously be written and shared between the partners.

Description of outputs:

•A group agreement, consensus, will be made at the start up of the project, defining roles, way of working, objectives, tasks and activities for each partner and for the project as a whole.•A smooth running project with fruitful dialog and clearly defined roles, tasks, objectives, activities, reports, results within the approved budget limitations.•Achievement of the planned results, including dissemination and exploitations of results which are sustainable beyond the project period.

34


Work package no: 2

Work package title: Development phase: Making national implementation strategies


Costs: 41550

Package leader: AVREWork package aims:•Each partner has planned a national implementation strategy for EQUASS Assurance for each country.•All necessary documentation is translated from English into each partner’s national language.•A license holder agreement is established between the license holder in each country and EPR.•Each partner has informed national and local authorities and VET-providers in vocational rehabilitation about the EQUASS Assurance.•Each partner has started the work to approach VET-providers who intend to implement the EQUASS Assurance with the aim of being certified.


Activities at the start up seminar:•AVRE will present the background and idea of the project, plans, planned role of each partner, objectives, the status of EQUASS Assuranse in Norway, and AVRE’s experience of being a licence holder.•All partners present themselves, status of EQUASS Assurance in each country, and their expectations of the project.•EPR presents EQUASS Assurance, present status in Europe, and the role and responsibility of being a licence holder.•Workshops: The partners will plan their first proposal for a national implementation strategy for each country: oStrategy towards authoritiesoStrategy towards VET-providers in vocational rehabilitationoCommunication with EPR in this phase.oCooperation between the partners in the project.•SIU will present how a Leonardo project should be managed, especially related to the economy•Reporting routines to AVRE•Agreement between all partners and VET-providers to share and use information in order to facilitate the best possible dissemination and exploitation of the results, both during the project period and after the project is closed.

Activities in the working period from Oct 2008 to seminar no 2 in April 2009:•Planning and information gathering in each country. •Idenditify a EQUASS Assurance local licence holder agreement with EPR.•Identify VET-providers who want to implement EQUASS Assurance, and would like to join this project.•Testing national implementation strategies in each partner’s country. 5 months.•Regularly reports to AVRE as input to the final report.•Gather information about the experience and results, and prepare a report to be presented at seminar no 2.

35



•Presentations at the seminar to share information about progress, ideas, challenges and solutions.•Work groups at the seminar as a forum for discussion, dialogue to elaborate on plans and solutions.•Negotiations to establish a license holder in each country.•Register VET-providers in each country who potentially will be interested in EQUASS Assurance as a start of the work to find the enterprises who will join the project.•Information meetings in each country for the same purpose.•National introduction seminars for those VET-providers who will start the implementation work and aim for EQUASS Assuranse certification.


•A first edition of a national implementation strategy for EQUASS Assurance for each country is available.•Documentation of EQUASS Assurance, definitions and requirements, is available in each partner’s national language.•There is a license holder for EQUASS Assurance in each partner’s country, and a license holder agreement is established between the license holder and EPR.•Each partner has started to inform authorities and potential target groups in each country.•National and local authorities, VET-providers and other potential target groups have a basic knowledge of EQUASS Assurance. •The national report will continiously be published at the projects website

Work package no: 3

Work package title: Feedback from WP 2, adjustment and further development of the national implementation strategy.


Costs: 35763

Package leader: AVREWork package aims:•Share the experience so far with the national implementation strategies. Achieved results will be compared to the objectives.•Get some feedback about what part of the strategy that works and what does not.•Register differences in the experience from each country•Register challenges each partner has experienced since the first seminar and how the challenges were met.•Decide and implement necessary adjustments and changes in the national implementation strategies. Further testing in each country.•Have contacted VET-providers and started the information work about quality in the sector and EQUASS Assurance.•Inform about the progress of the project internally and externally.


36


Activities at the second seminar:•Share the experience so far with the national implementation strategies. Each partner gives a presentation at the project meeting: Achieved results compared to the objectives.•Evaluation report from our critical friend, EPR.•Work groups. Information gathering. Discuss possible adjustments to the implementation strategies. Where do we go from here? Any adjustments and changes to the strategies? •What information may be shared at this point? Internally and externally.

Activities in the period from the second seminar in April 2009 up to the third seminar in Sept 2009:Each partner will further develop and test the adjusted national implementation strategies in each partner’s country. Duration: 5 months.


•Presentations at the seminar to share information about progress, ideas, challenges and solutions.•Work groups at the seminar as a forum for discussion, dialogue to elaborate on plans and solutions.•Register national needs for QA in vocational rehabilitation.•Information meetings in each country for the same purpose.•National Introduction seminars for those enterprises who will start the implementation work and aim for EQUASS Assuranse certification.


•Gain further experience with the implementation strategies•All countries have approved EQUASS Assurance auditors.•Each partner has agreed which VET-providers who would like to work towards EQUASS Assurance certification, and join the project.

Work package no: 4

Work package title: Review and evaluation of WP 3. Experience and results so far. Second adjustment to the national impl


Costs: 35765

Package leader: AVREWork package aims:•Share the experience so far with the national implementation strategies. Achieved results will be compared to the objectives.•Get some feedback about what part of the strategy that works and what does not.•Register differences in the experience from each country•Register challenges each partner has experienced since the second seminar and how the challenges were met.•Decide and implement necessary adjustments and changes in the national implementation strategies. Further testing in each country.•Gather and assemble information that will be useful in the manual.•Have established a group of enterprises and started the implementation work of Equass Assurance in each enterprise.•Inform about the progress of the project internally and externally.


37


Activities at the third seminar:•Share the experience so far with the national implementation strategies. Each partner gives a presentation at the seminar: Achieved results compared to the objectives. Practical solutions and results from each country and each sector. •Report from our critical friend, EPR.•Work groups. Information gathering. Discuss possible adjustments to the implementation strategies. Where do we go from here? Any adjustments and changes to the strategies? •What information may be shared at this point? Internally and externally. •Where do we go from here? Any adjustments and changes in the strategies? •Gather potential content for the manual.

Activities in the period from Sept 2009 up to the next seminar in April 2010:Further work with the implementation of the national implementation strategies in each partner’s country, after adjustments from the third seminar are included. 5 months.

Documentation of practical solutions and results as a part of the work with the guidelines/manual.


•Presentations at the seminar to share information about progress, ideas, challenges and solutions.•Work groups at the seminar as a forum for discussion, dialogue to elaborate on plans and solutions.•Register experience and results so far, with the objective of sharing internally and externally•Information meetings in each country for the same purpose.•Introduction seminars for those enterprises who will start the implementation work and aim for EQUASS Assuranse certification.


•Each partner has written a draft version of their implementation strategy.•Each partner has assembled samples of how the individual requirements of the Equass Assurance may be implemented, which may be used as examples in the manual.•A draft version of the manual is written•Experiences are shared between the partners, and final adjustments made.•Draft version of the internal evaluation is written.•A draft version of the final dissemination strategy is written

Work package no: 5

Work package title: Second review and evaluation based on results and evaluation of WP 4. Experience and results so far


Costs: 37211

Package leader: AVREWork package aims:•All results are ready to be presented at the final conference in Oct 2010.•All license holders have implemented their national strategy and will continue to work according to this strategy.•Experiences with the different strategies are made available to other countries in Europe.


38


The activities in this seminar will be:•the experience so far with the national implementation strategies, •results compared to the objectives.•final description and documentation of the national implementation strategies. •Each partner gives a presentation of their strategy•Status of the implementation in each enterprise in each country•Report from our critical friend, EPR. Internal evaluation.•Information gathering. Work groups with the manual and the final report.•What information may be shared at this point?•Practical solutions and results from each country and each sector. •Gather content for the manual. Decide upon the layout and final content of the manual.

The activities in the period from April 2010 up to the next seminar in Sept 2010.Continue to get experience with the national implementation strategies in each partner’s country, after conclusions in the fourth seminar. 5 months.Assemble documentation of practical solutions and results as a part of the work with the guidelines/manual.


•Presentations at the seminar to share information about progress, ideas, challenges and solutions.•Work groups at the seminar as a forum for discussion, dialogue to elaborate on plans and solutions.•Register good practice and idèas that may be used in the manual.•Information meetings in each country.


•Each partner has written the final version of their implementation strategy.•Each partner has assembled samples of how the individual requirements of the EQUASS Assurance may be implemented, which may be used as examples in the manual.•The final version of the manual is ready to be presented at the conference.•Experiences are shared at the conference.•Final version of the internal evaluation is written.•Final version of the dissemination strategy is written

Work package no: 6

Work package title: Transfer of innovation. Final conference, presentation of results, final report and implementation m


Costs: 35764

Package leader: AVREWork package aims:•The final report on transfer of innovation, dissemination of results is written.•Results are made available to interested parties in all described channels and presented at the conference.•An evaluation report about the project performance is written by EPR as “critical friend”.


39


This seminar will focus on:•Presentation of and the experience with the national implementation strategies. How will the experience be useful to others?•Final results compared to the objectives. Did we reach our goals?•Each partner gives a presentation•Status of the implementation in each enterprise. How many enterprises have applied for certification?•Practical solutions and results from each country and each sector will be presented. •Presentation of dissemination activities by EPR.•Internal evaluation. Report from our critical friend, EPR.•Information shared in the manual. Officially open the website with the manual and other relevant documents •Closing of the project.

The period from Sept 2010 up to the end of the project in October 2010.•Report to SIU.•Publish the final report•Accounting and refunding to each partner.•Publish the manual.


•Presentations at the seminar to share information about progress, ideas, challenges and solutions.•Work groups at the seminar as a forum for discussion, dialogue to elaborate on plans and solutions.•Information meetings in each country for.•Introduction seminars


•Each partner and license holder has developed an implementation strategy for their country, and has gained knowledge which will be useful when the work to enhance quality in the vocational rehabilitation sector continues after project closing. Applied for all interested VET-providers in the country.•National Authorities have received information and knowledge about EQUASS Assurance and the work and effort each VET-provider is taking on to improve quality.•VET-providers in all European countries have access to the manual, and have got a tool for starting up the implementation work of EQUASS Assurance. They know where to receive coaching if needed after project is closed.•The results have been made available to all interested VET-providers and authorities in Europe, by being published on the internet.•Potencial lisence holders in other European countries will from the experiences of this project more easily be able to implement EQUASS Assurance in their own country.

40


Work package no: 7

Work package title: Dissemination and exploitation of results


Costs: 43719

Package leader: EPR-secratariateWork package aims:•All results are made available to the public according to the objective of the project.•The conclusions and results from of one work package will be the basis for the start and activities in the next one. It is therefore important that we evaluate the work we have carried out, and the results achieved in each work package before we start next work package.•Publish av web-based manual with guidelines for the implementation work of the EQUASS Assurance. This manual is intended to be a practical tool with answers to frequentely asked questions, elaborations on the intentions behind each question, different examples from VET-providers of best pratice of QA for the different aspects of the standard, etc. which will be made available to other VET-providers and license holders at the end of the project.Description of activities:

An ongoing process of giving practical information through the project period from each national process at EPR web site and relevan national websites.•National stakeholders will be invited as observers to the project meetings which will be held in the different countries throughout the project period.•Self financing national seminars for the VET-providers and stakeholders. Experience from Norway shows that this process will lead to an increased awareness of the importance of implementing EQUASS Assurance for the service providers.•EPRs web site to be continually updated though the project period•Publication(s)/press at national and international level•National information events by the license holders •The final conference in october 2010 will be an important arrangement for the publisity of the results for the project.


•Presentations at the project meetings to share information about progress, ideas, challenges and solutions.•Discussions and dialogue in work groups to agree upon which information that can be made available at the time, and form of presentation. (Report, figure, document to show example of good working practice etc.)


•All the partners had knowledge about EQUASS Assurance before they became partners. This knowledge is shared with VET-providers both nationally and in Europe.•The partners have learned the best way of approaching authorities and other enterprises with information about how EQUASS Assurance may improve quality. This knowledge enables them to continue to share this knowledge with other enterprises.•Individual enterprises have received knowledge and experience that EQUASS Assurance improves the quality of their work, and may share this with other VET-providers.•EPR has received feedback form implementation in 5 countries and may use this knowledge when approaching other European countries .

41


Work package no: 8

Work package title: Evaluation of the project


Costs: 10848

Package leader: EPRWork package aims:•All partners shall receive constructive feedback about the performance and progress of the project and their individual role, which will enable them to carry out their work in a positive, constructive, a fruitful manner.•An evaluation report will be written by EPR about the projects performance.


Project evaluation will be arranged internally by giving EPR the role as a “critical friend”. The critical friend will report to the project partners at each seminar on the following aspects:•Planning•Decision making •Implementation of activities•Progress•Use of funds and accounting•Are we working towards the goals we have made?•Recommend corrections if needed•Potential adjustments of plans


•EPR will observe the way of working in the project meetings and in the periods between the meetings.•EPR will compare activities and results with the plans.•EPR will present their observations as a basis for discussion in the project meetings.•All partners will evaluate the feedback and agree upon prospective constructive and corrective actions.


•All partners have received feedback about their role in the project which have enabled them to carry out their work in a positive an fruitful manner.•An evaluation report is written by EPR about the projects performance.

42


9.2 EXPECTED RESULTS

1. What specific results are expected in the course of the project and on its completion? Please provide a detailed description of the expected results completing the table below type of result (e.g. handbook, curriculum, recognition procedure, new teaching/training

method, etc.), target group(s) concerned (final users of the results) languages in which they will be available medium that will be used (e.g. CD-Rom, Internet, etc.), when they will be available, number of copies foreseen (if applicable) didactic methodology (if applicable) Others

R1

Type of results HANDBOOK/MANUAL

Target group(s)/potential beneficiaries

VET-PROVIDERS AND LISENCE HOLDERS IN ALL EUROPEAN COUNTRIES.

Language of the product ENGLISH

Medium that will be used INTERNET: WWW.EPR.EU. WE WILL ALSO PRINT A SHORT INFORMATION BROCHURE ABOUT THE PROJECT/MANUAL. AVAILABLE FOR DOWNLOADING.

Availability(when?)

RESULTS WILL BLE PUBLISHED ON A CONTINUAL BASIS, AND THE FINAL MANUAL WILL BE AVAILABLE TO THE PUBLIC AT OUR FINAL CONFERENCE IN OCTOBER 2010. THE BROCHURE WILL BE PRESENTED AT THE FINAL CONFERENCE TOO.

Number of copies foreseen if applicable

THE BROCHURE IN 1000 COPIES.

Didactical methodology (if applicable)

Others

R2

Type of results AGREEMENT FOR NATIONAL LICENSE HOLDERS IN LITHUANIA, SLOVENIA, PORTUGAL AND IRELAND.


NATIONAL VET-PROVIDERS

Language of the product THE LICENSE AGREEMENT WILL BE WRITTEN IN ENGLISH

Medium that will be used PRINTED DOCUMENT

Availability(when?)

DURING THE FIRST YEAR OF THE PROJECT


2 FOR EACH COUNTRY; ONE FOR EACH PARTY IN THE AGREEMENT.


Others

R3

Type of results POOL OF APPROVED AUDITORS


VET-PROVIDER WHICH ARE APPLYING FOR CERTIFICATION

43


Language of the product IN THE DIFFERENT NATIONAL LANGUAGES

Medium that will be usedAvailability(when?)

DURING THE PROJECT PERIOD.



Others

R4

Type of results ALL NECESARRY DOCUMENTATION RELATED TO EQUASS ASSURANCE ARE TRANSLATED INTO THE NATIONAL LANGUAGES OF LITHUANIA, SLOVENIA AND PORTUGAL.


VET-PROVIDERS, AUDITORS AND PUBLIC AUTHORITIES IN THE RESPECTIVE COUNTRIES.

Language of the product THE THREE DIFFERENT LANGUAGES IN THE COUNTRIES LITHUANIA, SLOVENIA AND PORTUGAL.

Medium that will be used EPR WEB SITE AND THE WEB SITE TO THE NATIONAL LICENSE HOLDERS. AVAILABLE FOR DOWNLOADING.

Availability(when?)

DURING THE FIRST PROJECT YEAR


NO PRINTED, ONLY AT THE WEB SITES


Others

R5

Type of results WEB SITE: WWW.EPR.EU


VET-PROVIDERS AND STAKEHOLDERS ALL OVER EUROPE

Language of the product ENGLISH, EXPECT ALL TRANSLATED RELEVANT EQUASS ASSURANCE DOCUMENTS.

Medium that will be used INTERNET

Availability(when?)

CONTINUALLY INTERNAL AND EXTERNAL INFORMATION DURING THE PROJECT. DOCUMENTS WILL BE AVAILABLE FOR DOWNLOADING.



Others

R6

Type of results 5-10 CERTIFIED VET-PROVIDERS OR READY TO VET-PROVIDERS WHO HAVE APPLIED FOR CERTIFICATION IN EACH COUNTRY

Target group(s)/ FUNDERS, PUBLIC AUTHORITIES, THE PERSONS SERVED BYE THE VET-

44


potential beneficiaries PROVIDERS AND OTHER STAKEHOLDERS.

Language of the product THE DIFFERENT NATIONAL LANGUAGES

Medium that will be usedAvailability(when?)

AT THE END OF THE PROJECT PERIOD.



Others

45


9.3 DISSEMINATION AND EXPLOITATION PLAN

Please describe how your dissemination and exploitation strategy ensures that the project results will be used as regards the target group(s), target sector(s) and potential users outlined in the work-package on dissemination and exploitation above (section 9.1)? Please demonstrate that the partnership has the capacity and necessary experience to carry out the valorisation activities.

Description•Practical information about the project and results will be published continually through the project period from each national process at EPR web site and relevan national websites.•National stakeholders will be invited as observers to the project meetings which will be held in the different countries throughout the project period.•Self financing national seminars for the VET-providers and stakeholders. Experience from Norway shows that this process will lead to an increased awareness of the importance of implementing EQUASS Assurance for the service providers.•International Seminar, final conference•Publication(s)/press at national and international level•National information events by the license holders •The final conference in october 2010 will be an important arrangement for the dissemination of the results from the project.

46


9.4 EXPECTED IMPACT

General impact on end users and target groupsThis section should provide details relating to the impact that your consortium would hope to have beyond the end of the funding period. This should take into account any “cascade effect” anticipated as a result of, for example, the training of trainers and educators, conferences and seminars, policy papers and studies, the development of new curricula and methodologies.Please explain the basis on which you have calculated the expected impact, making reference, where relevant, to statistics, published studies, website statistics etc.

•Certification according to EQUASS Assurance means that VET providers in the rehabilitation sector in Europe will implement a common European quality assurance system within the social service sector.•This achievement is a transnational acceptance of a described known quality level within this sector. This will make it easier to buy services across borders within Europe within the sector.•Awareness of EQUASS Assurance as a meaningful and obtainable QA-system for VET-providers will make it possible for funders and stakeholders to demand all VET-providers to implement a QA-system to secure the quality fo their services. This effect have already been observed in some european countries. We expect this to be a new trend in this sector in all european countries. •The user will feel more assured of the quality of the provided services from the VET-providerm, which is also important for the funders. EQUASS Assurance certification of the VET provider is a guarantee of the quality level and therefore in the best of interest of all stakeholders. •For the employees the implementation of EQUASS Assurance means, among other things, the possibility of personal development and learning, as the VET-provider on a continual basis is committed to evaluate if they possess the required competence and, if not, plan the necessary improvement of the staffs skills and competence.

Targets:Vocational Field TEACHING AND TRAINING ERA-05.1

THERAPY AND REHABILITATIONSOCIAL WORK AND COUNSELLING

Level LOWER SECONDARY OR SECOND STAGE OF BASIC EDUCATION - LEVEL 2 - PRE-VOCATIONAL AND VOCATIONAL PROGRAMMESUPPER SECONDARY EDUCATION - LEVEL 3 - PRE-VOCATIONAL AND VOCATIONAL PROGRAMMES - WORK BASEDPOST-SECONDARY NON-TERTIARY EDUCATION - LEVEL 4 - PRE-VOCATIONAL AND VOCATIONAL PROGRAMMES - WORK BASED

Economic sector EMPLOYMENT ACTIVITIESEDUCATIONAL SUPPORT ACTIVITIESHUMAN HEALTH ACTIVITIESSOCIAL WORK ACTIVITIES WITHOUT ACCOMMODATION

Expected number of people addressed 3500

47


9. BUDGET

Please complete the excel spreadsheet with the detailed Financial Table (available on your National Agency web-site) and attach it to the application. Then fill in the below tables which will be based upon the calculation in the budget excel sheet. Under section 10.2 please add new rows according to the number of partners. Section 10.3 is the sum of section 10.1 and 10.2.

In the excel spreadsheets the applicant corresponds to "Partner 0".

In the excel spreadsheets "Other costs" are the sum of the costs for "Equipment" and "Other costs". This will be automatically calculated in the summary sheet "Expenditure and revenues".

10.1 Budget (Applicant)

Estimated costs Funding

ApplicantTotal Staff

Travel and subsistence

Subcontracting

Other

Total Direct Costs

Sub-total: Indirect costs

Total costs:

Community Grant requested %

Other funding Total Funding

Bransjeforeningen Attføringsbedriftene

153050 10936 1500 0 165486 4039 16952

5 127144 100 0 127144

10.2 Budget (Partners)


Partner number

Total Staff


Subcontracting

Other

Total Direct Costs


Total costs:



48


1 11800 10998 1000 0 23798 2500 26298 19724 100 0 19724

2 55240 12288 0 0 67528 2500 70028 52521 100 0 52521

3 43390 7713 1000 0 52103 2500 54603 40952 100 0 40952

4 20920 11448 1000 0 33368 2500 35868 26901 100 0 26901

5 28870 11308 1000 0 41178 2500 43678 32758 100 0 32758

10.3 Budget (Total)


TotalStaff


Subcontracting

Other

Total Direct Costs


Total costs:



313270 64691 5500 0 383461 16539 40000

0 300000 100 0 300000

49


10.4 DETAILS OF BUDGET CALCULATION .

Limit 30 lines Please justify how you have addressed the cost effectiveness in the proposed budget.

APART FROM THE START UP SEMINAR WE WILL PRIMARLY ARRANGE PROJECT MEETINGS IN COUNTRIES WITH A LOW COST LEVEL.

WE CONSIDER THAT BETWEEN A 20% AND A 25% POSITION IS SUFFIICIENT FOR EACH PARTNER.

AS FEW PEOPLE AS NECESSARY WILL PARTICIPATE IN THE PROJECT MEETINGS.

WE WILL COMMUNICATE VIA E-MAIL BETWEEN THE PLANNED PROJECT MEETINGS TO MINIMISE COST OF TRAVEL.

PRINTING COSTS ARE AS LOW AS POSSIBLE SINCE THE RESULTS AND MANUAL WILL BE MADE AVAILABLE ON THE WEB FOR DOWNLOADING.

50


10. ANNEXES

11.1 DETAILED FINANCIAL TABLEThe detailed excel budget with the Financial Table should be filled in and attached the application. The excel table will be available from the website of the National Agencies.

11.2 INSTRUCTION FINANCIAL TABLE Please read carefully the section in the Guide for Applicants 2008 with particular reference to the Administrative and Financial rules available from the website of the National Agencies.

A user-guide for how to fill in the Financial Tables will also be available from the National Agencies.

Table 1: Maximum eligible daily rates for Staff costs

Country Manager

Researcher Teacher

Technical AdministrativeTrainerBelgique/Belgie – BE 376 321 260 203Balgarija- BG 79 71 55 37Ceska Republika – CZ 144 144 104 75Danmark – DK 489 419 341 267Deutschland – DE 363 315 253 195Eesti – EE 117 107 75 53Ellas – EL 267 228 187 145Espana –ES 295 265 204 143France – FR 424 359 235 179Eire/Ireland – IE 479 417 348 255Italia – IT 568 332 225 187Kypros – CY 304 267 165 113Latvija – LV 131 107 85 57Lietuva – LT 103 88 67 47Luxembourg – LU 493 423 343 267Magyarorszag – HU 141 123 93 53Malta – MT 129 117 91 65Nederland – NL 381 333 264 207Oesterreich – AT 419 323 240 199Polska – PL 161 133 103 75Portugal – PT 183 161 119 79Romania- RO 155 119 93 59Slovenija –SI 252 227 183 115Slovensko –SK 133 119 95 77Suomi – FI 361 259 213 179Sverige – SE 505 432 355 273United Kingdom – UK 469 443 311 224Island – IS 435 396 341 219Liechtenstein – LI 395 324 251 199Norge – NO 553 480 392 296

51


Türkiye – TR 193 123 81 52

Table 2: Maximum eligible daily rates for Subsistence costs Country Daily rate

Belgique/Belgie - BE 279Balgarija- BG 179Ceska Republika - CZ 238Danmark - DK 385Deutschland - DE 279Eesti - EE 222Ellas - EL 260Espana -ES 285France - FR 330Eire/Ireland - IE 340Italia - IT 314Kypros - CY 255Latvija - LV 214Lietuva - LT 211Luxembourg - LU 279Magyarorszag - HU 213Malta - MT 253Nederland - NL 307Oesterreich - AT 297Polska - PL 214Portugal - PT 256Romania- RO 181Slovenija -SI 242Slovensko -SK 246Suomi - FI 325Sverige - SE 321United Kingdom - UK 389Island - IS 320Liechtenstein - LI 336Norge - NO 388Türkiye - TR 208

52


11.3 LETTER OF INTENT Partner organisations must provide letters of intent on their own official paper. The letter must not be hand-written and it must indicate: the title of the proposal reference to project objective a brief description of the partner's role the partner’s financial undertaking.

It must bear: the date the original signature of an authorised person and her/his position within the

organisation

For eligibility purposes, proposals must include letters of intent from the obligatory minimum number of partners.

53


11.4 LLP REFERENCE TABLESThe tables below should be used when filling in the 2008 application form. Whenever a field in the application form refers to a table, the options available for filling the field can be found in the tables below.Please type in both, the code and the description, in order to avoid later misunderstanding.

A – Partner RoleCode Role in the project Description

CO-APP Applicant co-ordinator Organisation that submits and is legally responsible for the proposal. Becomes "Beneficiary" in the event of a successful application

CO-MAN Management co-ordinator If coordinator is different from the Applicant institution PA Partner Any participant in a multi-partner LLP action

B – Educational Level Description

ISCED 2PV Lower secondary or second stage of basic education - level 2 - pre-vocational programmes ISCED 2VOC Lower secondary or second stage of basic education - level 2 - vocational programmes

ISCED 2GPV Lower secondary or second stage of basic education - level 2 - general and pre-vocational programmes

ISCED 2VPV Lower secondary or second stage of basic education - level 2 - pre-vocational and vocational programmes

ISCED 2A Lower secondary programmes designed for direct access to level 3, in a sequence which would ultimately lead to tertiary education (i.e. entrance to ISCED 3A or 3B)

ISCED 2B Lower secondary programmes designed for direct access to level 3C ISCED 2C Lower secondary programmes designed for direct access to the labour market ISCED 3-4 Upper secondary and post-secondary non-tertiary education - levels 3-4

ISCED 3-4VOC Upper secondary and post-secondary non-tertiary education - levels 3-4 - vocational programmes

ISCED 3PV Upper secondary education - level 3 - pre-vocational programmes ISCED 3VOC Upper secondary education - level 3 - vocational programmes ISCED 3GPV Upper secondary education - level 3 - general and pre-vocational programmes ISCED 3VPV Upper secondary education - level 3 - pre-vocational and vocational programmes ISCED 3VPV-SCH

Upper secondary education - level 3 - pre-vocational and vocational programmes - school based

ISCED 3VPV-WRK

Upper secondary education - level 3 - pre-vocational and vocational programmes - work based

ISCED 4PV Post-secondary non-tertiary education - level 4 - pre-vocational programmes ISCED 4VOC Post-secondary non-tertiary education - level 4 - vocational programmes ISCED 4GPV Post-secondary non-tertiary education - level 4 - general and pre-vocational programmes ISCED 4VPV Post-secondary non-tertiary education - level 4 - pre-vocational and vocational programmes ISCED 4VPV-SCH

Post-secondary non-tertiary education - level 4 - pre-vocational and vocational programmes - school based

ISCED 4VPV-WRK

Post-secondary non-tertiary education - level 4 - pre-vocational and vocational programmes - work based

ISCED 4A-B Post-secondary non-tertiary designed to provide direct access to level 5

54


C – Educational FieldsIsced Description

0 General Programmes 1010 Basic programmes 08 Literacy and numeracy 1 Education ERA-05.0

141 Teaching and training ERA-05.1142 Education science

2 Humanities and Arts 211 Fine arts ERA-03.1212 Music and performing arts 213 Audio-visual techniques and media production ERA-03.4214 Design (Graphic Design, Industrial Design, Fashion, Textile) ERA-03.5215 Craft skills 221 Religion 222 Languages and Philological Sciences ERA-09.0223 Mother tongue 224 History, philosophy and related subjects ERA-08.3227 Theology ERA-08.23 Social sciences, Business and Law 31 Social and behavioural science

321 Journalism and reporting ERA-15.1322 Library, information, archive ERA-15.4341 Wholesale and retail sales 342 Marketing and Sales Management ERA-04.7343 Finance, banking, insurance 344 Accounting and taxation ERA-04.3345 Management and administration 3452 Tourism, Catering, Hotel Management ERA-04.4346 Secretarial and office work ERA-04.6347 Working life 38 Law 4 Science, Mathematics and Computing 42 Life science ERA-13.0

421 Biology and biochemistry ERA-13.1440 Physical science (broad programmes) 46 Mathematics and statistics ERA-11.0

481 Computer science 482 Computer use

5 Engineering, Manufacturing and Construction 521 Mechanics and metal work ERA-06.1522 Electricity and energy ERA-06.2523 Electronics and automation Era-06.5524 Chemical and process ERA-06.3525 Motor vehicles, ships and aircraft 541 Food processing 542 Textiles, clothes, footwear, leather 543 Materials (wood, paper, plastic, glass) 544 Mining and extraction 581 Architecture and town planning ERA-02.0

55


582 Building and civil engineering ERA-06.46 Agriculture and Veterinary

621 Crop and livestock production 622 Horticulture ERA-01.4623 Forestry ERA-01.6624 Fisheries ERA-01.564 Veterinary 7 Health and Welfare

721 Medicine ERA-12.17213 Medical Technology ERA-12.8722 Medical services 723 Nursing, Midwifery, Physiotherapy ERA-12.6724 Dental studies ERA-12.3726 Therapy and rehabilitation 761 Child care and youth services 762 Social work and counselling

8 Services 811 Hotel, restaurant and catering 812 Travel, tourism and leisure 813 Sports 814 Domestic services 815 Hair and beauty services 84 Transport services

850 Environmental protection (broad programmes) 861 Protection of persons and property 862 Occupational health and safety 863 Military and defence

D – Type of OrganisationCode Description

ASC-PAR Parents' AssociationASC-TCH Teachers' AssociationASC-TRNee Trainees' AssociationASC-VET VET providers AssocaitionsCONS-GUID Centre for vocational guidance and counselling CONS-INF Body providing guidance and information on Lifelong LearningEDU-COMP Company training departmentEDU-SCHNur Pre-primary schoolEDU-SCHVoc Vocational secondary schoolEDU-SpNeed Establishment for learners/pupils with special needsEDU-VET Vocational training centre or organisationENT-BC Broadcasting companyENT-CHCom Chamber of CommerceENT-CHCrft Chamber of crafts ENT-CHInd Chambers of IndustryENT-COMPSer Company (services)ENT-FIN Financing bodies ENT-LARGE Enterprise large (> 500 employees)ENT-PBL PublisherENT-PROFS Professional Associations

56


ENT-SME SMEENT-TRD Trade organisationsENT-UNION Social partners (trade unions, etc)ENT-LARGE Large enterpriseNFP-ASC Non-profit AssociationNFP-CULT Cultural organisation (e.g. museum, art gallery)NFP-FND FoundationNFP-NGO Non-governmental organisation ("NGO")NFP-VOL Voluntary bodyOTH OtherPUB-COMP Private company PUB-HSP HospitalPUB-LOC Public authority (local)PUB-NAT Public authority (national)PUB-PRSN PrisonPUB-REG Public authority (regional)RES-HE HE Research centresRES-PRV Private Research CentresRES-PUB Public Research Centres (not HE)

E – Economic Sector (NACE)

Description

AGRICULTURE, FORESTRY AND FISHINGA 1 Crop and animal production, hunting and related service activitiesA 2 Forestry and loggingA 3 Fishing and aquacultureB MINING AND QUARRYINGB 5 Mining of coal and ligniteB 6 Extraction of crude petroleum and natural gasB 7 Mining of metal oresB 8 Other mining and quarryingB 9 Mining support service activitiesC MANUFACTURINGC 10 Manufacture of food productsC 11 Manufacture of beveragesC 12 Manufacture of tobacco productsC 13 Manufacture of textilesC 14 Manufacture of wearing apparelC 15 Manufacture of leather and related productsC 16 Manufacture of wood and of products of wood and cork, except furniture; manufacture of articles

of straw and plaiting materialsC 17 Manufacture of paper and paper productsC 18 Printing and reproduction of recorded mediaC 19 Manufacture of coke and refined petroleum productsC 20 Manufacture of chemicals and chemical productsC 21 Manufacture of basic pharmaceutical products and pharmaceutical preparationsC 22 Manufacture of rubber and plastic productsC 23 Manufacture of other non-metallic mineral productsC 24 Manufacture of basic metals

57


C 25 Manufacture of fabricated metal products, except machinery and equipmentC 26 Manufacture of computer, electronic and optical productsC 27 Manufacture of electrical equipmentC 28 Manufacture of machinery and equipment n.e.c.C 29 Manufacture of motor vehicles, trailers and semi-trailersC 30 Manufacture of other transport equipmentC 31 Manufacture of furnitureC 32 Other manufacturingC 33 Repair and installation of machinery and equipmentD ELECTRICITY, GAS, STEAM AND AIR CONDITIONING SUPPLYD 35 Electricity, gas, steam and air conditioning supplyE WATER SUPPLY; SEWERAGE, WASTE MANAGEMENT AND REMEDIATION ACTIVITIESE 36 Water collection, treatment and supplyE 37 SewerageE 38 Waste collection, treatment and disposal activities; materials recoveryE 39 Remediation activities and other waste management servicesF CONSTRUCTIONF 41 Construction of buildings F 42 Civil engineering F 43 Specialized construction activitiesG WHOLESALE AND RETAIL TRADE; REPAIR OF MOTOR VEHICLES AND MOTORCYCLESG 45 Wholesale and retail trade and repair of motor vehicles and motorcyclesG 46 Wholesale trade, except of motor vehicles and motorcyclesG 47 Retail trade, except of motor vehicles and motorcyclesH TRANSPORTATION AND STORAGEH 49 Land transport and transport via pipelinesH 50 Water transportH 51 Air transportH 52 Warehousing and support activities for transportationH 53 Postal and courier activitiesI ACCOMMODATION AND FOOD SERVICE ACTIVITIESI 55 AccommodationI 56 Food and beverage service activitiesJ INFORMATION AND COMMUNICATIONJ 58 Publishing activitiesJ 59 Motion picture, video and television programme production, sound recording and music

publishing activitiesJ 60 Programming and broadcasting activitiesJ 61 TelecommunicationsJ 62 Information technology service activitiesJ 63 Information service activitiesK FINANCIAL AND INSURANCE ACTIVITIESK 64 Financial intermediation, except insurance and pension fundingK 65 Insurance, reinsurance and pension funding, except compulsory social securityK 66 Other financial activitiesL REAL ESTATE ACTIVITIESL 68 Real estate activitiesM PROFESSIONAL, SCIENTIFIC AND TECHNICAL ACTIVITIESM 69 Legal and accounting activitiesM 70 Activities of head offices; management consultancy activitiesM 71 Architectural and engineering activities; technical testing and analysisM 72 Scientific research and development M 73 Advertising and market research

58


M 74 Other professional, scientific and technical activitiesM 75 Veterinary activitiesN ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIESN 77 Rental and leasing activitiesN 78 Employment activitiesN 79 Travel agency, tour operator and other reservation service and related activitiesN 80 Security and investigation activitiesN 81 Services to buildings and landscape activitiesN 82 Office administrative, office support and other business support activitiesO PUBLIC ADMINISTRATION AND DEFENCE; COMPULSORY SOCIAL SECURITYO 84 Public administration and defence; compulsory social securityP EDUCATIONP 85 EducationP 85.1 Pre-primary educationP 85.10 Pre-primary education P 85.2 Primary educationP 85.20 Primary education P 85.3 Secondary educationP 85.31 General secondary education P 85.32 Technical and vocational secondary education P 85.4 Higher educationP 85.41 Post-secondary non-tertiary educationP 85.42 Tertiary educationP 85.5 Other educationP 85.51 Sports and recreation educationP 85.52 Cultural educationP 85.53 Driving school activitiesP 85.59 Other education n.e.c.P 85.6 Educational support activitiesP 85.60 Educational support activitiesQ HUMAN HEALTH AND SOCIAL WORK ACTIVITIESQ 86 Human health activitiesQ 87 Residential care activitiesQ 88 Social work activities without accommodationR ARTS, ENTERTAINMENT AND RECREATIONR 90 Creative, arts and entertainment activitiesR 91 Libraries, archives, museums and other cultural activitiesR 92 Gambling and betting activitiesR 93 Sports activities and amusement and recreation activitiesS OTHER SERVICE ACTIVITIESS 94 Activities of membership organizationsS 95 Repair of computers and personal and household goodsS 96 Other personal service activitiesT ACTIVITIES OF HOUSEHOLDS AS EMPLOYERS; UNDIFFERENTIATED GOODS- AND

SERVICES-PRODUCING ACTIVITIES OF HOUSEHOLDS FOR OWN USET 97 Activities of households as employers of domestic personnelT 98 Undifferentiated goods- and services-producing activities of private households for own useU ACTIVITIES OF EXTRATERRITORIAL ORGANIZATIONS AND BODIES

U 99 Activities of extraterritorial organizations and bodies

59


F – Geographical Scope

LocalRegionalNationalEuropeanInternational

G – Organisational Size

S1 1 to 20S2 21 to 50S3 51 to 250S4 251 to 500S5 501 to 2.000S6 2.001 to 5.000S7 more than 5.000

H – Country

Austria Lithuania Belgium Luxembourg Bulgaria Latvia Cyprus Malta Czech Republic Netherlands Germany Poland Denmark Portugal Estonia Romania Spain Sweden Finland Slovenia France Slovakia United Kingdom Turkey Greece Iceland Hungary Liechtenstein Ireland Norway Italy

I – LanguageBulgarianCzechDanishGermanEnglishEstonianFinnishFrenchIrishIcelandic

60


GreekHungarianItalianLatvianLithuanianMalteseNorwegianDutchPolishPortugueseRomanianSlovakSlovenianSpanish; CastilianSwedishTurkishOther

61

Documents

Web view... coordination and leadership in implementing a quality management system (ISO 9001/2000 and EQRM) in a vocational rehabilitation centre and medical rehabilitation hospital,