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Proactively Communicate Across the Customer Lifecycle We provide cloud-based multi-channel communication through our state-of-the art, on-demand and unified customer engagement platform through Voice, Text, Email, Web and Dialler
As a global leader of cloud-based, multi-channel Proactive Communications, Ventriloquist helps organizations in a variety of industries have more relevant and meaningful conversations with their consumers through the use of automated voice messaging, interactive text messaging, email and a hosted dialler. Ventriloquist has developed a comprehensive set of highly-customizable solutions that allow organizations to engage at every stage of the consumer lifecycle. To achieve remarkable results from their communications strategies, organizations must leverage the ubiquity of the mobile device, the intelligence gleaned from understanding customer preferences and past behaviours, the ability to use multi-channels to drive response rates and the quick time-to-value of a cloud-based delivery model. Collections and Risk Management Solutions: Accelerate the recovery of debt, reduce further losses, and mitigate risk using sophisticated, multi-channel contact strategies. Contact Centre Solutions: Handle inbound and outbound multi-channel communications supported by a full suite of pacing, CTI, and agent utilization tools to optimize agent resources, reduce operating expenses and increase service levels
Voice • Text• Email• Dialler
Proactive Communication Solutions
Corporate Overview
Marketing Solutions: Increase loyalty and retention and drive incremental usage of products and services through permission-based communications.
Customer Care Solutions: Anticipate customer needs and reduce inbound calls to the contact center while improving service levels and customer satisfaction through more personalized support.
Payment Solutions: Prompt customer for payment before the due date to secure timely payments and drive more self-service transactions.
Ventriloquist Customer Communications Solutions Nishi Mohan, Executive Vice President, Sales & Marketing
Direct: 905-602-7927 [email protected]
Ventriloquist Engage™ Platform Ventriloquist Engage, our intelligent, multi-channel communications platform, provides organizations with the ability to interact with customers on a one-to-one basis to resulting in increased response rates, higher customer satisfaction, and deeper customer engagement. The platform’s Interactive Mobile Messaging functionality enables sophisticated communications strategies to differentiate service and increase customer engagement. The scalability and reliability of Ventriloquist Engage Platform makes it possible for our clients to communicate quickly with millions of consumers around the world. More than 350 organizations worldwide, including leaders in, financial services, telecommunications and media, retail, energy and utilities, charities/not-for-profit, and debt collection agency industries, rely on the Engage Platform to send more than two billion messages every year.
Ventriloquist Insight™ Platform Ventriloquist Insight, our preference management platform, captures and manages stated customer communications preferences and observed behaviours across lines of business for a more holistic view of the customer. Ventriloquist Insight allows for customizable contact strategies that honour channel and message content preferences and incorporate prior communications activity and response patterns. Ventriloquist Insight offers an administrative Web portal to immediately capture and respond to consumer communications requests. Organizations can coordinate customer preferences with their communications strategies, resulting in more profitable relationships. Both Ventriloquist Engage and Insight platforms are certified as PCI compliant and leverage the advantages of a cloud-based delivery model.
About Ventriloquist Communications As a leading provider of on-demand, multi-channel Proactive Communications solutions, Ventriloquist transforms the way organizations communicate throughout their customer lifecycle to build trusted, lifelong, and profitable relationships. Visit www.vvsii.com for more information.
Voice • Text• Email• Dialler
Proactive Communication Solutions
Ventriloquist Customer Communications Solutions Nishi Mohan, Executive Vice President, Sales & Marketing
Direct: 905-602-7927 [email protected]
