Upload
hoa-du
View
224
Download
0
Embed Size (px)
Citation preview
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 1/54
THE BODY SHOP INTERNATIONAL PLC Values report 2009
LIvINgOUR vALUES
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 2/54
CONTENTS
INTRODUCTION fROm SOPHIE gASPERmENT,CHIEf ExECUTIvE Of THE BODY SHOP 3
TRIBUTE TO ANITA RODDICk, OUR fOUNDER 4
THE BODY SHOP – ABOUT US 5
STAkEHOLDER PANEL COmmENTARY 6
OUR vALUES – wHAT wE BELIEvE 10
ImPLEmENTATION Of OUR vALUES 11
OUR COmmITmENTS 12
RESPONSIBLE SOURCINg -HOw DO wE mAkE SURE THAT OUR PRODUCTSARE RESPONSIBLY SOURCED ? 14
Our COmmunity trade prOgramme 16
COmmunity trade natural ingredients 19
COmmunity trade gi ts and aCCessOries 21
COntraCt manu aCturing – Our ethiCal trade prOgramme 22
speCial OCus materials - WOOd and palm Oil 25
HOw ARE wE REDUCINg OUR ImPACT ON THE ENvIRONmENT? 28
Climate Change 28
reduCing paCkaging and Waste 37
Our respOnsible use O ChemiCals 40
HOw DO wE ENSURE THAT OUR PRODUCTS ANDTHEIR INgREDIENTS AREN’T TESTED ON ANImALS? 41
HOw DO wE mAkE OUR CUSTOmERS, OUR STAffAND OUR SUPPLIERS fEEL gOOD ABOUT THEmSELvES? 44
wHAT DO wE ACHIEvE BY CAmPAIgNINg? 47
wHAT IS OUR COmmUNITY INvOLvEmENT? 52
vALUES REPORT 2009LIvINg OUR vALUES CONTENTS
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 3/54
INTRODUCTION
It gives me great pleasure and pride to invite you to readThe Body Shop Values Report or 2009.
t bo s o o c . W o o v o V
o o ow c o v cooc o o w . W v
q o o o o c v o o o ov o oo oo ,
co o o c o o o . i r o wx w w c w o o o
o V o .
s c o r o w v c , r o coo o c v o w w v c o o. W
c o w v o w Co t o o s o , k ec o . t o ov
c o g c o c c o c . O c o c c o o o .
t c o o c o hiV/ aids o cv o c o o o wo .
d 2008 w v w o c o c Co t, c w oc o v o , o v o
o , oj c o v o , oc o v o o c v ow o o
wo .
O v co V v o w w a o - w w oo o w w o o . W v
o V o o co c cc oow o . a w o o w w w o c v o o c o w o c o w c c
. i o w w v o o v o v o w o c
so g – C ex c v o t bo s o
3
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 4/54
TRIBUTE TO ANITA RODDICk OUR fOUNDER
a o t bo s o , ‘ x o ’ co , w ow v o , co o c o oo o co w o co o c
a ’ w co ov v o c w o o , w o o ,
w o x o o , t bo s o o o w ow c ‘ c o .’
W o , a x c c o o w o w w o , t bo s o
o o w , o c o o . W ow co
o o w co o c c v w a ’ o o o o co o c .
t v wo o o c , a w o co o o x o co
o o . W c ‘Co t c o c o o V .
t x c o COppalJ b z c x o a c o
c o o V . s o t bo s o w o c o , o c o o o o c . COppalJ
v oo o , o v v o . t c v o v c o o w o co
w c o . O o o c , ov , co c o o .
a co v o o ow o x 30 i co ro c ’ v o w v o . i oo bo so , a
‘ o ow o o c o c o co v v o .’
a v t bo s o o l’O é w w o oo . s , “i v o wo o o v
w w o o o o v . i w o v w i o c . a v
o o o.”
h c o o c o w ‘ .’
J b c – i o V d c o
4
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 5/54
t bo s o i o o c o , c o c . d a ro c o v t bo s o® o 1976 b o , o o co o eW ow v ov 2,500 o ov 60 co w o ov 1,200 o c . d 2008 w o
o o wo , c w i , p , n , po , s ov , mo co
a w o o c o o o w o v c - c c t botm,w co o c o ’ o . t o wo co – uk c o o -co c w o o o uk, usa, C , a , ko
W v o ow c , t bo s o o o . l c 1990, t o o v c oo o o o w v o o co v o . t o o ’
o c v o o c v , v o o c o .
t bo s o ow 100% o so wo , o c o g ow, sco , w c o
c Co . O w o o c c o o c .
PART Of THE L’ORéAL gROUPt bo s o c o l’O é g o 2006. l’O é o p s oc exc . t boo c , w ow bo ex c v Co , w l’O é g o .
THE BODY SHOPABOUT US
5
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 6/54
STAkEHOLDER PANELCOmmENTARY
O m o s q o o w c co o c, oc v a w o v o m o s w o o co o o ow o w co o o j c v . t 2007 V r o w v w s o pco o v o o : ngO , o , c .
t ngO o p 2008 o v w o o . t 2008 s o o v o b u o o a o o o V v c o (buaV), Ox -uk, t c(WW ) oc o :
p ov c o o o t bo s o oc v o o j c v c 2007 s o p .
d c o o 2008-2010 oc v o o t bo s o .
t ov o o o s o p w t bo s o o w o 200i w o j c v co , p o co o :
gENERAL SUggESTIONSa o c, c o c o o v o , c vc o c wo o c o co V .
e co o ov c c w d c o v o o c c V
REDUCINg OUR ImPACT ON THE ENvIRONmENTr c c o o o co o c o
d v o c o o w .
e v o o o o c c o c , co o o c c .
go o ro c C o p
“This was a brave and transparent process orThe Body Shop to undertake. It stands alongsidethe best o The Body Shop in its determination tomaintain its leadership in keeping the companytruly refective o its roots.”
6
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 7/54
7
LIVING OUR VALUESValues repOrt 2009
RESPONSIBLE SOURCINgr v w ow o w o o c o o ro o s po rspO co o c o c , w c c c o .
a o o v o co c .
d v o o Co t o o o o o o cc .
d v o o ‘d v ’, w k ko oo c v 14% o o t o c o o vo v w coo v .
oc o co c o o v w o o o ov co o o wo .
AgAINST ANImAL TESTINgd c w l’O é o o o jo co o o
r v w o o c co c o oc o c t b a t c v .
W o p c v o o o o o . W wco o w p 2009.
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 8/54
8
LIVING OUR VALUESValues repOrt 2009
ABOUT THIS REPORTt o ow V r o w w w v c v ov o J 2007 o d cr o w co c o v w o w c co o V c v
. W v w o o o – co o o v w , o , o c , w w w o c o . t o o
o vo v o o o c o , w o c v oc v o c . o r o w o co o
o ow o :
CUSTOmERS– W c o V v o ov 100,000 lov yo bo ™ c , co c v o wo ow o t bo s o o o . i o ,co v .
NgOS AND ACADEmIA– d w w o o o v w , o t , WW , b Co t u v o m c . t w
o w w o w wo o , o o o s o p .
STORE STAff– i v w w w o o o wo .
ExTERNAL ExPERT– i o o co w o s o p ngO , w v o , a k , o co o t bo s o v w o V o c o
v o uk s d v o Co o c vo c , w o w w ovo .
o ow v w o o v w , o w w w c o c , w
o ow wo o oc o r o :so c r o – how o w o o c o o c
how w o c o v o ? p c oc o :- C c- W c c o o c- O o o c c
how o w o o c ’ o ?
how o w o c o , oo o v ?
W o w c v c ?
t v w w o w w ov co o cooc o v o o o .
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 9/54
9
LIVING OUR VALUESValues repOrt 2009
ExTERNAL ExPERTW a k , x x , o ov co o r o W a ’ x c wo ov w c o c c v
o s o p . a ’ c v c o ow :
m w V d c o V .
m w c o h o , o o v V c v .
ro w ex c v Co .
d v w o 2009 V r o .
a ’ v w o c :a o oc v o . t ow co c o o
o c o l’O é s d v o r o .
ALAN’S DETAILED COmmENTS CAN BE vIEwED THROUgHOUT THE REPORT:“t bo s o c , o c i o o o , oo
bo b , c cc o co co o o t bo s o , V a ro c . J b c ’
b o v w V r o w o o o .
m jo o t bo s o w o o b o o , ow v o o o v w w c o w ex c v bo . a c o t bo s o
v o w o , cc .
t V r o , o o , co v , w w o o o Csro i v - i v w, , oo , oo
t bo s o o o , coc , o ovo . i co o v c .”
a k
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 10/54
OUR vALUESwHAT wE BELIEvE
97% o our loyal Love Your Body™ card members surveyed saidthat The Body Shop Values are either ‘important’ or ‘very important’to them as customers.*
d a ro c h r ac v .
o o t bo s o
d c o o o oc v o c .
C v c c o o o : o ,c o , c , o .
Co o o co o c , o w o co o .
m co o oc , o o co
w c w o co o co c w c c , o , c .
p o c o o c o o v o , o , w co c .
t wo o ow w c c c , w ,o c o o v .
mISSION STATEmENT Of THE BODY SHOPOUR REASON fOR BEINg IS TO:
“The business o business should not just be about money, it should be about responsibility. It should beabout public good, not private greed.”
a v v ow o o oo . t w m os o t bo s o o w ov co , ‘to c o
o o oc v o c .’ O m o s
v o w ov 30 o, w co w o :
i o o o co o v m o s ,t bo s o c v co V . t V c c c o
c o v o co , o o o w c .
* Survey sent to over 100,000 customers in the UK, the USA, Singapore and Canada. For more details go to section ‘Making the most impact’
10
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 11/54
ImPLEmENTATION Of OUR vALUES
a t bo s o , o v o o o co o ow o o VV d c o o ex c v bo , V o o o co cV Co ov ov c o V , w c c d c oo o o o o . u c V w v o V
o c c o w .
t bo s o co o c o w x o v o o VW w s o p co o oc v o x . t p v w
o c o t bo s o o 2008 o v w o o v w o o w http:// .thebodyshop.co /_en/_ / alues-ca pai ns/reports-policy.asp
gOvERNANCE mONITORINg AND EvALUATIONExECUTIvE BOARD
e c d c o o o Vo ow c o
i o V d c o o ex c v boV c o i o Vd c o ex c v
ex c v o o c q “V t c ”,
Co t , e c t , CC a a t“t c ”
vALUES COmmITTEE m q o c o o
V v Co o o o
q ex c v
V r o v w s o
p 2007 2008, x a k 2009
fUNCTIONAL OwNERSHIP e c c o o o
V - kpi o o o j c v
i o o c V po c p c
so o v o o o o o v o V v
e c t o v w t e c t i v (eti)
a a t o v 3 o buaV’ h
Co c s r , o ov o WW
o t n wo roo s p OCo e c t o o
v w imO 2009
gLOBAL vALUES TEAm r o o i o V d c o
r o o o , oc v o c ,
x V o
11
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 12/54
wHAT wE SAID wE wOULD DO PROgRESS
RESPONSIBLESOURCINg - HOwDO wE mAkE SURETHAT OUR PRODUCTSARE RESPONSIBLYSOURCED?
V v Co t v 2
94% co a o wv o q : gpi n ; t ex o i ;Wbdi W s o ; CadO ec o .
65% o o c w co Co ti o o c Co t
2008
✗ 64% - o c o c
2009
W w o w co o
o ov o q t bo s o Co o Co c
o s .
✔
W w o c o : ow
v wo v .
✔
a o o rspO c o 2008 ✔
100% o woo o c o sC o c 2010 O c
HOw ARE wEREDUCINg OURImPACT ON THEENvIRONmENT?
30% c o o c o o 2008
✗W ov c o o
ov 30% c o
90% o c f o v c -2008 ✔
C o n 2010
t ow o 2009/10
r w o c uk emea
a v o ✔
p o o c c c o o c
o o - 2010O c
p o o c o o - 2007 ✔
65% o o c o w coc c co 2008
✗C 50% wc 2009. i o c
100% c c pet o o o c o
o
W w o c c co o o o peto - 2008 (c 30%)✔
W w v o co c co w o w c - 2008s o 2009
OUR COmmITmENTS
12
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 13/54
13
LIVING OUR VALUESValues repOrt 2009
wHAT wE SAID wE wOULD DO PROgRESSHOw DO wEENSURE THAT OUR
PRODUCTS AND THEIRINgREDIENTS AREN’TTESTED ON ANImALS?
Co o c hCo c s ✔
wHAT DO wE ACHIEvEBY CAmPAIgNINg?
s o V o c ho – i c o w o c o 50 ✔
s o V o c ho – r £700,000 o ngO wo o ✔
s o V o c ho – to c - vow o c
o o o✔
hiV/aids c w mtV – r
£1,000, 000 ov o s a vo o ✔
hiV/aids c w mtV – r c 45 o wo✔
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 14/54
RESPONSIBLY SOURCINgHOw DO wEmAkE SURE THAT OUR PRODUCTSARE RESPONSIBLY SOURCED?
a o o t bo s o oo c o o o o c c , o o oc v o o c o ov v o c . W w o o c o ow co c ,
w v o o c o o - w v o ov c o w wco o o wo o c .
Ov o o o v co v co x w v o w w c c o c . a ’ v o w o o c o oo w w w c wo c w o co c . W c ow
o w o w o c – w o f c o w w . t o ow o v v o o w o c o
COmmUNITY TRADE NATURAL INgREDIENTS– 21 o c o co , o b z o s o . W c o - o w ,
co o v .
COmmUNITY TRADE gIfTS AND ACCESSORIES– 65 g acc o , x o c o co o wo . W v ow w t ex o , o
o ov w .
CONTRACT mANUfACTURINg– o o c o c c o o o o e co , wo c w o
SPECIAL fOCUS mATERIALS– o v c o . W o c o o o oo jo o o woo cc o , o w - o c o o co
89% o our loyal global customerssurveyed eel that it was “very important”that we source in a responsible manner,treating people in our supply chain withdignity and respect.
OUR mISSION STATEmENTSAYS THAT wE wILL“CREATIvELY BALANCETHE fINANCIAL ANDHUmAN NEEDS Of OURSTAkEHOLDERS”
14
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 15/54
15
LIVING OUR VALUESValues repOrt 2009
RESPONSIBLE SOURCINg IN PRACTICEt o ow x o oo -c co o o o o
COCONUT SOAPp o o w - o Co ,
o co o o oCo t o c v coco o W
b d v o i c (Wibdi), o c - ooc o s o
O o c o ‘so wo ’ w v og ow o ov oc ot c o o co c w o CoCo c , w c ov o o o co o o
o o wo o c , w c o
wASH YOUR fEET
fILE-A-fOOT-a- oo w sC c s s v b c ,
Co t , t p o c o o r
fILE YOUR fEET
PEPPERmINT INTENSIvE fOOT RESCUECo t o o no o , w
ow w o o c .Co t coco o k ko oo g .Co t o c ow o o ot C b zCo t o c w x o a c
c o w c c p oo r c o e c t co c
RESCUE YOUR fEET
fOOTSIE ROLLERoo ro Co t , t
ex o o i . O o ov vo o v o v co v o
v c aids hiV w o
mASSAgE YOUR fEET
mOISTURISINg SOCkSmo soc o c Co t s ,C a m . C a ov o o 1
o , 40% o w c v
mOISTURISE YOUR fEET
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 16/54
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 17/54
17
LIVING OUR VALUESValues repOrt 2009
COmmUNITY TRADE IN ACTION - SESAmE SEED OILW o c o Co t o o J c co p z s v Coo v n c
o o ow cc o w t bo s o , w c c o c c co v . W wo w 275 o co w 45% o o
$1 o . Ov 18 o w t bo s o , co co o c , 20 w , w o , ov o ,
o c v oc o .
UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DID
V v Co t v wo
W c v co w 94% o o Co t. a o w v o q
n ; t ex o i ; Wbdi W s o ; CadO ec o
65% o o c w co Co t o o c Co t
2008
2007 – 54%2008 - 64%
W ow o o c c o o c co Co t Co t o c o 65% 2008, co w c
w o o c o o Co t cc o o £6.4
£7.4 o 2008.
SELf REINfORCINg gOALS
i Co t
co oc w o
; o o o - o c
o .
A
BC
TO SATISfY OUR DEmANDfOR HIgH qUALITY,NATURALLY-INSPIREDINgREDIENTS, gIfTS ANDACCESSORIES IN A fAIR wAY
TO SUPPORT THE BODY SHOPBRAND AND DRIvE SALES BYCOmmUNICATINg BENEfITSTHROUgHOUT THE BUSINESSAND OUR SALES CHANNELS
TO BRINg BENEfITSTO AS mANY PEOPLEIN mARgINALISEDCOmmUNITIES AROUNDTHE wORLD AS POSSIBLE
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 18/54
18
LIVING OUR VALUESValues repOrt 2009
PRICINgt v v jo o
v ov 2 vc f o o o o
. t o c , o o-c o , c o c c c co o v c
oo o f o . i 2008 w - v o c Co
t o co c of o , o o c o o w
.
2007 2008
SPEND ON COmmUNITY TRADE INgREDIENTS AND ACCESSORIES
2006
£6.4m£5.7m
£7.4m
8
7
6
5
4
3
2
1
0
S P E N D £ m I L L I O N
S
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 19/54
19
LIVING OUR VALUESValues repOrt 2009
COmmUNITY TRADE NATURAL INgREDIENTSi o c w o Co t o t bo s o o o o
co co o o c o o x c o o c o oco . W v o o co o o x o o o, w o o v o Co t , c o o o o o co v co v
o o w o o . Ov 2 w v o ow Co t o :
TEA TREE AND SUNfLOwERO o c o o c okOO a, k O c O ’ a oc o . a o o 384 ,w wo w oc o , c c o 100%o o q o o . o o 2009 w w o o
o c o c fow o o kOO a. k ’ c o c v , w c o
c c c o o c . Co co Co t v v o co o v o
ow , w o o v c o co o .
COCONUTCoco o o o o o o 2008 w co v o o c o Co t o o . W
w o c - o oc o ‘Wo b d v o i c’ (Wibd) s o o o c o c vcoco o o o o o ’ . t o w
o o o c , c o - Coco b
bo , o o cco o v o , - c 2009. Wibdi’ o c wo w v o s o v o o c c , o cc o
c o- c c , o c w, oc o o c .
ALCOHOLe o jo o c hoc c o , o o o c o c w
o c c . O o o o o cc o co . o 2009 w w o o o o o
c o o o ec o w o o o
coo v c “CadO”. Wo w o oc ngO , CadO w o o o co o t bo s o o oc o c w o o o c co
c , o o co .
“Listen or the voice o the armer. I you cannot hear it, what you aredoing is wrong.”
a ro c
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 20/54
20
LIVING OUR VALUESValues repOrt 2009
L’OREAL Ov 2 ow o o l’O é ’ o o . s g o v o o o ow o t bo s
p o : o v , o , coco , .
l’O é ’ w O c n l o o c o c o . t cc o o t bo s o Co t , c w o c o -w
. O Co t co v ovo o c o o .
fUTURE PLANSt 2 w v o o co v o o Co t , o
o o c 2010, w no so e o a . loo w w o o v Co t o c , w w wo co o o oc .
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 21/54
21
LIVING OUR VALUESValues repOrt 2009
‘CREATE YOUR OwN’O ‘C yo Ow ’ ox o c i n t ex o g p i
c v , ov o oc o o c wo . bo o hiV/aids w c w o o o o o o o
i 2008 g p i n o o o co o t bo s o o g W p , o gWp. i 2008, gWp x c o o c wo o c
o -c .
ORgANIC COTTONt o o 2 , t bo s o Co t wo c o w
o co v Co t o ‘o c co o o ’ o . now 95% co , t- , mo soc g ov ow o o c o c c .
BIHAR fLOODSW w o foo b 2008. O o o Co t , tw o w o o o , w c v o . s o ot bo s o o o o - c o , t ov o co c .
fUTURE PLANSt 2 w Co t acc o w o c v w, o i ,
o t bo s o w co w Co t .
COmmUNITY TRADE gIfTS AND ACCESSORIESW o o c o x o w o g acc o . t v ow o vo o v o o o . i 2006, w c w g acc o . W c v , o c v o w v w
BAg fOR LIfEi 2007 w c o n w b o l , o c o o o Co t , t ex oi . t o o w co o v o w t o oco o . O b o l o o o wo , w o o o o o o o cC O t e wo w o o o v c o woo cco c w c ov o o un Co v o o r oC , o o o o o o oc o c v o c c :
2007 2008
£553,392
£400,836
DONATIONS TO CHILDREN ON THE EDgE THROUgH BAg fOR LIfE SALES
5
4
3
2
1
0
D O N A T I O N
S £
INDEPENDENT COmmENTARY fROm ALAN kNIgHT“Co t ow o . i oo o w o c x o o Co t
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 22/54
22
LIVING OUR VALUESValues repOrt 2009
CONTRACT mANUfACTURINg – OUR ETHICAL TRADE PROgRAmmEev o o w c o c o c o t bo s o q o o o e c to c o o e c t i v . t o o o
v w o o o o co o o wo w. s o t bo s o Co o Co c , w c w c c
. s o Co :
no-o o o c o wo .Wo o o jo o o .Wo co o o .C o o o .p o o o wo xc v o .Wo o o o v o .Wo o q , o w o w v .W o , wo o ov w o .Wo o o v , c o x o c .
no o o co c o t bo s o w o o 24 o w o - , o o o o - o o . i c w w c v
, w w v 12 o . O q q coo w , o co c
UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DIDW w o w co o
o ov o q t bo s o Co o Co c o s
a o c cow t bo s o o c / o o
ov o
W w o c o : ow v 2
v
2007 – 64 c o2008 – 94 c o a o c w wco o
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 23/54
23
LIVING OUR VALUESValues repOrt 2009
TRAININg BUYERSd 2008 w v e c t o 35 o , c o o o Q so c . u x c o v o , w w
v co o e c t ; ow o ow c c c c wo ov o o c o v ow co o ov o wo co o . t
o o c w o o .
80
70
60
50
40
30
20
10
0
2007 2008
N U m B E R
O f N
O N - C
O m P L I A N
C E S
f r e e d o m o f a s s o c i a t i o n
h e a l t h & s a f e t y
e m p l o y m
e n t f r e e l y c h o s e n
c h i l d l a b o u r
l i V i n g w a g e
w o r k i n g h o u r s
d i s c r i m i n a t i o n
r e g u l a r e m p l o y m
e n t
h a r s h & i n h u m a n e t r e a t m
e n tISSUE
NON COmPLIANCES IN OUR SUPPLY CHAIN
DEALINg wITH NON-COmPLIANCES a t bo s o w v o v . s o w c w o coo Co c , w w w wo w o o . s - c o coco c co c o . i 2007 w 132 o o 2008, 140. e c
c o o j co o o -co c c o / - c o , w w o o -co c o c :
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 24/54
24
LIVING OUR VALUESValues repOrt 2009
fUTURE PLANSBEYOND AUDITINgi 2009 w w o c o o w o e c t t bo s o . i
c co c i o d v o s s x u v Co o e c Co c uk to Co c i . b o
c o o s o p o o v w o o e c t wo o c co c o o o o . t q
ov w w o w wo , o o o o . W w c o o o oo c . s w w o w v o - o w v
wo o wo w o .
ExTERNAL vERIfICATION a t bo s o w w v o o w x c o c o w o o c . to w o o o c
t i o m eco o (imO), sw c c o o x o c, W w wo c o w imO o v w ov o Co t e c
o w o o o q c o o o j c v . t o o woimO’ w , o o o .
≠≠≠≠
In 2007 we were awarded a ‘Big Tick’by Business in the Community or ourCommunity and Ethical Trade programmes.
gOvERNANCEb o wo w w w imO, o o c o t bo s o ex c v Co , o o o CeO. W w v
o o jo o o o . W co o oo o o o o ow.
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 25/54
25
LIVING OUR VALUESValues repOrt 2009
SPECIAL fOCUS mATERIALS - PALm OIL AND wOODt o w , w c w v c o . bo woo ow c o c o . t c v o v o o o c
c o o o x o o o wo . t bo s o w o o o Co t o co o b z w o o o o o coW v v o o o o w o c woo o o w - o
PALm OILp o o o o w o c v o
wo . i o co o o o ,w ow o c o c . t
o c o o c c
o c o v o wo - o o o o , o co w wo ’ o
o c q .
t ro o s p O (rspO) w o o ov . t rspO co o ngO c Ox WW ,
o , o , o co vo v o c . t o o c o o o , o cco c o o v
UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DID a o o rspO c o
2008 a o ow o c o cc
rspO c . W o 7.5 o 200
W o o rspO 2007 wwo c o w b r Co o (brC)
uk- wo o o o . t o wo co c v w o e o
o o rspO. W l’O é jo rspO
o 2007:
i J 2007 w c o o o c o oo o o – d o Co o .
W o d o o cc rspO c . W o v o o o c o w o co ,
wo o j v o o . t o o 2009 w w co o o o c o
co o o c rspO c .
74% o our Love Your Body™ cardmembers said that they are “veryconcerned” about de orestation
INDEPENDENT COmmENTARY fROm ALAN kNIgHT“i cov o w w o o o v ro o s p O . Wow, c, c o co o c o .”
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 26/54
26
LIVING OUR VALUESValues repOrt 2009
wOOD AND PAPER PRODUCTSt bo s o o o WW uk’ o t n wo ( tn), o o 1991
uk co o w o . W co woo o o co o o o v o woo c co o
o s w Co c ( sC).
W vo o woo - o c , c o - c , , o c o o o w o c o o .
wHERE DOES OUR wOOD COmE fROm? 2008
63% fSC CERTIfIED
14% TEDDY ExPORTS
NON fSC23%
UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DIDso c 100% o woo o sC o c 2010 2007 – 49% o woo sC
2008 – 63%
“I’m personally really concerned about the destruction o
the rain orests. When is it going to stop? We really have todo something about this”Louise Christian – Store Manager, Ipswich, England
t ov o woo c o sC c o c 2010 w w , w o o 30 2007 o 15 2008. i 2007 2008 w :
mov o o e d l l o o - sC o sC.so c sC woo o o o o 2 woo acc o .
i oj c o o c sC woo o o cc o , b n . t w i oj c o o c sC o 6 o sC Co c Co c c . t w
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 27/54
27
LIVING OUR VALUESValues repOrt 2009
THE BODY SHOP fOUNDATIONt bo s o w o o wo ’ o . W o o o cc o o o b z o . O o o o ov wo o o o o o
o wo . o o t bo s o o o v w.thebodyshop oundation.or
TROPICAL fOREST TRUST (TfT)– sw z . t t t o o w woo co o o cc o o c . w ov g o g p o o co £40,000
SAvE OUR BORNEO (SOB)– sOb wo o ov o c k o oo o c o oc co v . w ov o o
p o c o co v o o t j p n o p (tpnp) CoC k , i o£7,100
TREES, wATER, PEOPLE (TwP)– ho . tWp v o co o o , w w v o c o o l a c a c W .
o a c p o o - v ov oj c ho£5,000
TREES fOR THE fUTURE– s . t o co o wo .o , o o , co o ow o o o
w ov o o g o g p o o o o oj c s£2,000
t 8 o - sC c o o 2008 w d . t co 2009, o w o o 2010. t co c o co c 2010. how v , c w o Co t , t ex o w o c
woo . t v o sC woo i w c o o ti , o v o o . W wo c o w t o o c sC woo vWW ’ c i o t n wo . W w o o o c o ov
13% 14%
49%
63%
38%
23%
2007 2008
TEDDY ExPORTS fSC CERTIfIED NON fSC
PROgRESS IN SOURCINg fSC wOOD70%
60%
50%
40%
30%
20%
10%
0%
% O
f I T E m
S
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 28/54
CLImATE CHANgEC C o o v o c wo v c . W v w v o o CO2 o q co o o c c . tbo s o oo c c 2001, w jo c i o o c o w o w
‘CARBON NEUTRAL’W co 2006 o co ‘c o ’ 2010. O o w o o o , v o o o c w w v w v . W o
o , o v c o w o v q o
s c 2006 c c ov o co w v x c c c o o o o x o ‘c o .’ i w o
c v o ov , w v v w c o w c o v o c o c o . W v ‘ o
c c o o w o o q f c o c c o
to o o , w w c o ow “smart” o c o c o ox o o v o o . t w w
o c o o c c o c
UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DID30% c o o c o o 2008 r w o c c emea
W o o 30% c o c oo o
90% o c f o v c - 2008 93% o c f
C o n 2010 CO2 o v c o
r w o c ow emea uk
a v o a v w o 2007 w
70% o our Love Your Body™card members surveyed saidthat they are ‘very concerned’about climate change.
OUR mISSION STATEmENT SAYS THATwE wILL “COURAgEOUSLY ENSURETHAT OUR BUSINESS IS ECOLOgICALLSUSTAINABLE, mEETINg THENEEDS Of THE PRESENT wITHOUTCOmPROmISINg THE fUTURE.”
HOw ARE wE REDUCINg OUR ImPAON THE ENvIRONmENT?
28
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 29/54
29
LIVING OUR VALUESValues repOrt 2009
ImPROvEmENTS IN DATA COLLECTIONb o o c c o o w o o cc s c o V r o w v :
C - o o o oo ow o c o o c o o o s o w o f oo w c ow o o o o o o i o o o o o o . i o c q o uk o .
W co c o o o v o c o , c o o 2,500 o o wo . W c v o o a , o oo . i o , w ow c v c ov w uk o o a o c m r
REDUCINg CO2 EmISSIONSO co o o c c co o 3 o o o o :
e c c o o , o c w o .t o o o o o c .b v .
t o ow o CO2 o c o co c 2006. t xc c
• All store data is or Company owned markets and excludes Franchised stores • UK and EMEA store data is based on a 38% data sample • Asia Pacifc store data is based on actual billing data • AME data is based on the UK store averages and extrapolated across the total number o stores.(We include all energy in the calculation regardless o source).
200820072006
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
T O N N E S
O f
C O
2
STORESENERgY
OTHER fACILITIESENERgY
fREIgHT TOTALTRAvEL
CO2EmISSIONS 2006-2008
18,467
9,1705,860
2,070
35,630
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 30/54
30
LIVING OUR VALUESValues repOrt 2009
200820072006
1
0.8
0.6
0.4
0.2
0
T O N N E S
O f
C O
2 E m m I S
S I O N
S
P E R
g R A m m E
O f P R O D U
C T
S H I P P E D
ENERgYCONSUmPTION
fREIgHTmOvEmENT
BUSINESSTRAvEL
TOTAL
CO2 EmISSIONS PER gRAmmE Of PRODUCT SHIPPED
W o o vo o CO2 v c , o co c w c c o o . W o cco o ow , ov c
• All store data is or Company owned markets and excludes Franchised stores.• UK and EMEA store data is based on a 38% data sample.• Asia Pacifc store data is based on actual billing data.• AME data is based on the UK store averages and extrapolated across the total number o stores.• Store numbers increased rom 886 to 1069, a 17% increase.
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 31/54
31
LIVING OUR VALUESValues repOrt 2009
OUR STORESW o o o o 30% c o o o , w o v o v o c :
i c c c c c c o o o .p ov c c o o o co ow .
s cc w led c c , w c 70% o o w o .
p v - q o o c o w o . O emea o o o w v o o o o c ‘s o m l ’, w c c
co o 77% c 50%. g c 50% c 2kw o o o .
W o o vo o CO2 v c , co c w c o o c oO o 2 o w w v o o , uk & rOi a p c c, v ov
c c o a p c c o .
OffICES AND wAREHOUSESW o w ov CO2 o o o o c w o . W v o o
o o c co o ow o ov co c o 2007 jo uk 2008. W w o o o ov w 2006 2008,
ov o : r c o o 22% o o h O c l o .
r c o o 11% o w o l o . r c o o 29% w 2007 2008 o w o s o .
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 32/54
32
LIVING OUR VALUESValues repOrt 2009
7000
6000
5000
4000
3000
2000
1000
0
T O N N E S
O f
C O
2
2007 20082006
TRANSPORT EmISSIONS
• 2006 data incomplete due to inconsistent use o SAP.• 2007 – some USA road data is based on estimates.
TRANSPORTATION Of OUR PRODUCTSW cc c CO2 o o o o w 2007 2008. W co o w v o , o CO2 o o o o .
AIRROADSEA
TOTAL
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 33/54
33
LIVING OUR VALUESValues repOrt 2009
2500
2000
1500
1000
500
0
T O N N E S
O f
C O
2
AmERICAS ASIA PACIfICTOTAL Uk, EmEA & gLOBAL
200820072006
AIR TRAvELe o t bo s o co o v o . W v c v oo o ‘ ’ f . W o v v o co c c w
w cc , o , f o o o o .
W o v o o c o o o v o-co c c . V o co c c lo o s o o c w o ov o c
W w c f o 2006 o 2007 w v w o ov 2007 2008 o o v oo co . W ov ow w
c o v x 2009.
CO2 EmISSIONS fROm fLIgHTS
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 34/54
34
LIVING OUR VALUESValues repOrt 2009
PROgRESS ON RENEwABLE ENERgY SOURCINgs w o cq o o w W 1990 , co w o ‘C oo po 2001 t bo s o o o c voc w . W v
w c w o c o o v , w o
a uk v ow 100% w w , c w co c .
O emea o c v c ov w o o , c67%, x o o co o w o .
i uk w v o o c o o w 64% o 65%.
e w , w co o co c w c o o c o w
v o w o c o c. i a p c c co ow w c v v cc o w . W
o o v . W c c o , o c o c co o ov co c .
SOURCINg Of RENEwABLE ENERgY IN STORES
2007 20082006
E m E A
U k
29%
64%
40%
65%67% 65%
* d o co o – xc c o .
70%
60%
50%
40%
30%
20%
10%
0%
P E R
C E N T A
g E
O f
S T
O R E S
O N R E N E w A B L E T A R R I f
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 35/54
35
LIVING OUR VALUESValues repOrt 2009
18% DO NOT CONTROL SUPPLY
15% BROwN (fOSSIL fUEL OR NUCLEAR)
gREEN (RENEwABLE SOURCES)67%
* d o co ow o o .
W v c v w o c , o w v o c o o . W v o
c o o w ov v o c c o ow CO2 o , o w v v w o c CO2 c c v , c c o o c . W w o oc o
v o v c .
7% NON HYBRIDS
93% HYBRIDS
EmEA RENEwABLE ENERgY SOURCINg
HYBRID fLEET CARS
HYBRID CARSt bo s o c o c co o co v 90% o o f o 2008.W c v w 93% o o f o 2008.
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 36/54
36
LIVING OUR VALUESValues repOrt 2009
OffSETTINgd o o o c c o -o c o , t bo s o co c v o o ow oj c :
p o c o o o o c o , c o v o o o r w ow o c o c o c o ox v o . t c o o c c o o o o o c .
In 2007 we o set all o our corporate air travelwhich amounted to 2,376 tonnes o CO2
E&CO – TECNOSOL PROjECT,o o o , w o c c o on c w o 50% o o o c cc o o c c v c
75% o - c .THE CARBON NEUTRAL COmPANY - BHAmBARwADI wINDoj c i co c o o
w w w i . b ov w , oj c c i ’ c c .
THE BODY SHOP fOUNDATION a w c c o o c o o , o o o o o c c c . o o t bo s o ow .thebodyshop oundation.or
STOP CLImATE CHAOS– uk. a ow co o o v o o w c o o c cov o ‘i Co C ’ o c o o o c c£10,000
Uk ENvIRONmENTAL LAw ASSOCIATION– uk. w ov g o g p o o 3 wo o o c c o o o c c co c o W l w£2,000
gRID ALTERNATIvES- s c co. g ov a c p ow so a op o . t o o oj c , w c o ov 40 o c c o v£5,000
REBUILDINg TOgETHER LINCOLN– usa. w ov a c p o e eho i v£5,000
SAvE OUR wORLD– uk. g w ov loc Co g p o o Cs ow o 3 c oo so w £2,000
INDEPENDENT COmmENTARY fROm ALAN kNIgHT“t V c o o o c , w c w
co - o . i co o cc o
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 37/54
37
LIVING OUR VALUESValues repOrt 2009
REDUCINg PACkAgINg AND wASTEt c o c c c ov w o o xc v c o. t w v o - o o o o ov v co
c c w o o o c o , vo o w o j . i o w c o o v c o . how v , w co
ov v w o c o c w o v o c :
REDUCE- t o c v w o c o c o c o v jo o o c w o j , w o co c .
REUSE- mo o o c c – o o o Co t ox c v v .
INCREASE RECYCLED CONTENT- r c c o c v o c o o c o w
u c c , w c c ov o c c , w o o cw o c c . fIND ALTERNATIvE mATERIALS- so o v o o – w
v w .RECYCLINg- mo o o c c c c o o o c c
UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DID65% o o c o w co c cco 2008
2007 - 42%2008 - 50%
W w o c c co o o o pet o - 2008 (c 30%)
W c 100% c c pet o w o – o o
c o 60% c c pet o
Co c co w o w c - 2008
W v c c ov o , w o 2009
85% o our Love Your Body™ card members surveyed said that it was“very important” that we included recycled material in our packaging
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 38/54
38
LIVING OUR VALUESValues repOrt 2009
100% RECYCLED PETo o t bo s o c pet1 o co 30% po Co r c c(pCr). pCr o c co , c c
. i 2008 w oo oj c v ow o c 100%c o , co o Co c to o c v v o c
o c o . W oc o o o 100% c c pet o o o . t o w o v o v c co o o
, o w o o . o o v w w 60% pet o , w c o w o o c .
W v o c c o pCr. t c o v o o 30% o 3e to o , c W m ® o o 10 ho c o o .
d w o o 65% o o c oco 2008. t w o c o c w pCr w o c w 2009 w x c c v o c cco .
gIfT PACkAgINgW v co c v o c o o o g . W
c c c co o c o c o s w Co c ( sC) c
i c vo o sC c o c o o 17%. i c vo o pCr o o c o 64%.
100% o w co v o sC c .
100% o o c o co v o sC c . 78% o o pet c ow w pCr. 81% o o c c v o pCr o c
100% RECYCLED PAPER BAgi 2008 w c o c o o - o c w . t w c o c o 100% c c w c o o cco o o o . i o 100% c c 100% o . i 80% pCrco w 20% co o pir co (po -i r c c ). t
w - w c o o co o v .
W o o o - v o c c , o o o o c o o o o . so o o w c c
c o v o c , w w co o c o wo vo o t bo s o® “b o l ” w c o . t o o o c ov
w o o c co . O w o wo o o 2009 w x c o o c o v o o o o .
1 pet o c w o jo o o c o – o po t .2 de ra, d o e v o , oo & r a , uk.
INDEPENDENT COmmENTARY fROm ALAN kNIgHT“i ow v wo o c o g c . how v , o o
c o o o o o c , o o g . i’ co oc o .”
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 39/54
39
LIVING OUR VALUESValues repOrt 2009
wASTE DISPOSAL: UPDATE ON PROgRESSSTORESW o o wo , w v o c c c v w oco o ov o uk. i w o o w o
x f o o l o . i 2006, w ov o o uk o . t c o c o c c c o c o o . W ow oc o “ wo ” o c o
c c - w c c co c g o c c c c c o o .
a cc 20 lo o o 58% o w o o c co . t o o o w c w o o o w c c o c c . W
o 80% c c . t o o o o o o o uk. s o co o c c c ov o .
W o wo w g o o “ o ” o , o w c jo c c .
g o c o w co o wo , o v c o o , .
b c o c o c c c c o w o o o of , w w o x c uk o v o o o c o o w v o o o v cc o oc c c c .
In 2007 and 2008, nearly 1 in 5 Values customer queries takenby our customer care centre in the UK region were about recyclingrelated issues
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 40/54
40
LIVING OUR VALUESValues repOrt 2009
OUR RESPONSIBLE USE Of CHEmICALSt bo s o o o w o c . W o c oo c c . W o co o o o wo w o
c c c co c . W o c c o c , w c c o c c o co c o c .
UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DIDp o o c c c o o c o o
- 2010
5 pCm o c
w o 2010p o o c o o - 2007 p - ow o
W v ow cc o p o o o o . W w o c o c o o o c c c , w c ow o o v o o i 2008, w c o c o o o o r c p o
c co o . i 2006 w c a o – o c o o c w c c , co
v v - . i 2007, g c e o co v o o - c
Chemicals in the House . t bo s o w o o o o o o o
“I think our Values are really important to ourcustomers. In Sweden we are very concernedabout the environment - we o ten get askedby customers “how ecologically riendly areyour products?”Camillag v o – s o m , go , sw
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 41/54
HOw DO wE ENSURE THAT OURPRODUCTS AND THEIR INgREDIENAREN’T TESTED ON ANImALS?
a t bo s o w v w v o o o oco c , o o .
s c t bo s o c o o o co c w o v o ov w Co c d c v o co c o c o 2004. t o o c o o c m c 2009.
W o w co w o co o co w q o ‘h Co c s ’ (hCs) o b u o o a o o o V v c o (buaV). t bo s
co c o c o c c o w o o o o o o
s c v o c o o o o c -o o 31 d c 1990. i , o w w o o o ,
o w v o , o c o , w c o -co o o c v o o . W co c c o o co c w
oc v co o buaV.
IN 2007, wE REjECTED 8 TRADE NAmE INgREDIENTS fOR AgAINST ATESTINg NON-COmPLIANCE, AND IN 2008 wE REjECTED 6, ENSURINPOLICY wAS NOT COmPROmISED.
UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DIDCo o c h Co c s
a v w o co c w hCs w c o o buaV. no o -co o c w o
t bo s o ’ o c w c ‘ c v .’
84% o our globally surveyedLove Your Body™ card membersbelieve that it is “very important”that we ensure that our productsaren’t tested on animals
OUR mISSION STATEmENT SAYSTHAT wE wILL “TIRELESSLY wORk TO NARROw THE gAP BETwEENPRINCIPLE AND PRACTICE, wHILSTmAkINg fUN, PASSION AND CAREPART Of OUR DAILY LIvES.”
41
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 42/54
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 43/54
43
LIVING OUR VALUESValues repOrt 2009
LOOkINg TO THE fUTUREW v co o o co o v o v o o o o o o ov , wo o v o
i w l’O é c co o , o o - e s l o o . l’O é v o o - c c ow
c o c co o o c o o v o o c o o o c c o o
wo e c . t v o - c o o w w w 20o w o c v c o o c eCVam (e o C
o a v m o ). t o o t bo s o® o c w o .
© L’Oréal Recherche
THE BODY SHOP fOUNDATION a w o o co a a t o o o o c oo c , t bo s o o o o oo o o , c
co c c o , w o v .
BUAv EUROPEAN UNION POLICY OffICER – i 2007, t bo s o o o co o -o w buaV uk, w 2 o £60,000 o w o o o buaV
po c O c o g o g p o . t w buaV po c o c ov x 2 w eu p . o o t bo
v w .thebodyshop oundation.or
t o ow r o , ev o , a o o r c o o C c (reaCh) c2007. reaCh o co wo o c o q o c c eu. t bo s o o co o c o c w
o j c v o reaCh.t bo s o wo o v o o v o w
o co c o . W w , o , co o wo w buaV o c o Co c d c v o o co c o o c .
INDEPENDENT COmmENTARY fROm ALAN kNIgHT“e w reaCh o o o co o cc w o o . a
o o - i wo o o o o o . Ov , o
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 44/54
THE ‘SOUL Of BEAUTY’ a v wo o w c ow
o o . Co c c o o- w o co o c o o oo
. W o o o w o o v o c ow wo .W c o o o -co o
o w vo ov o o o .
p o v o o o c o v c o w o , w v
o o w o w ow o . W o o o o - w Co t ,c c c o w x v c o oo co .
o , w v o o wo co o o , o o v
ow . t Co t o ow o wo o o ,
o ow wo o ov v o co .
t bo s o o wo w w o ow c o o . O o o oo oo , oo o oo x
w o c o o o w w v o vo o c - o o o o ow co o o o co o .
LOOkINg AfTER OUR EmPLOYEESt bo s o o ov 10,000 o ov 60 co o wo - o c loo , o v o o t bo s o c c o vt bo s o o o v x c o o ,
wo . W o o c o c , w o , w ov t bo s o V .
HOw DO wE mAkE OUR CUSTOmERSTAff AND OUR SUPPLIERS fEELgOOD ABOUT THEmSELvES?
“Simply stated, beauty means vitality,imagination, energy – personality traitsthat have more to do with an individual’scharacter than his or her age or someidealised arrangement o physical eatures.”
a ro c
The Body Shop campaign poster
44
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 45/54
45
LIVING OUR VALUESValues repOrt 2009
UPDATE ON PROgRESSLEADERSHIP AND TRAININgg ; t bo s o co o v o co c w o v v o o . i 2008 ov 130 o o ‘C o ’ ‘d o s ’ o o uk/rOi, e o m e a c , g o
o v wo wo o o v ‘r l ’ c c
i a p c c o 50 d c m ‘d cov o po ’ o , 32 s o l 53 s o Co c o c o
t bo s o o o o o ov x v c o o c . i 20o c , w 7000 o o c o c o o o
o - o c o w n ’ m ™ W .
gLOBAL vOLUNTEERINgt bo s o co o ov o w o o o o
o vo . a o vo o c w o o 2008, w c o o t bo® o o o 3 vo o , o 6 o oc o .
a ro c , o o t bo s o , w v o o wo w co , i o o o vo o c , Co o o c ‘a w ’. dc o vo c v . a x g o hr V w a o t , uk, Oc o 2008, c w c o w c
co o o v . a o a p c c w o w v o oc e t o o ac o c ‘C o e ’.
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 46/54
46
LIVING OUR VALUESVALUES REPORT 2009
Global InductIonThe start o every employee’s journey is a vital time to discover and understand The Body Shop and bring its Values to li e.The Body Shop recognises this importance and has developed an in depth 2 day induction that was implemented globally within2008.
‘l.o.V.E’ monEyWhere country legislation allows, we extend our ‘Learning is o Value to Everyone’ (LOVE) programme to our employees. We arecommitted to supporting individual development and encouraging everyone to learn new skills, and stay ft and healthy or work.To help encourage this the L.O.V.E programme helps towards payment o courses, events, training or health treatment up to afxed amount.
IndEpEndEnt commEntary from alan KnIGht
“With wellbeing and happiness being part o sustainable development The Body Shop might be taking this a bit too muchor granted. I recommend that they embrace the wellbeing debate and think about where they could have greater impact
with their customers.”
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 47/54
OUR mISSION STATEmENT SAYS THAT wE wILL “PASSIONATELY CAmfOR THE PROTECTION Of THE ENvIRONmENT, TO DEfEND HUmAN RAND AgAINST ANImAL TESTINg wITHIN THE COSmETICS INDUSTRYs c t bo s o o o b o 1976, w v o o c
w c c o o o oc v o . O o o c o c o o c o w o c
t bo s o c oo o c o w w v w c q c . W v w o o w ow w cov , o
co c o w w o o co c o c o oo .
STOP vIOLENCE IN THE HOmEdo c v o c v w . a 1 3 wo o wo , co c o
(un 2006). o 14 , t bo s o co o o, w o , o o c , wo ww o o c o c o o o c v o c .
UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DIDi c o w o c o 50
i 2007, 52 c s o V o c ho .i 2008 c c 56
r £700,000 o ngO woo .
t co o 2007 2008 w £1.9 o .i c , w o o c
o - o o o , o v oj
v o , o , o c o o wo c
to c - v ow o c o o o
W v o o c o c c vc o o o o -
o o co c v - o c
wHAT DO wE ACHIEvE BYCAmPAIgNINg?
“There are many problems in the world.Why do we chose to campaign on the issues wedo? What is the criteria or choosing a cause?”Zelda Chan, Store Manager, Russell Street, Hong Kong
47
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 48/54
48
LIVING OUR VALUESValues repOrt 2009
i 2007, o c oc o o c c c ov o c wo w . b o jo t bo s o uniCe o , w c 375 o c c wo w , 52 o o
w o o c o c o .
b 2008, s o V o c ho c 56 . s c c w c , o £3.5 o . t 2008c c o o . t o c ,
o yo ” s c e o s l C d o, w c o o o c w .stop iolenceintheho e.coc
o wo t bo s o co c v o ow co .
“Some customers are now approaching us about domestic violence issues. We live in quite a closedculture. I eel that our Stop Violence in the Homecampaign has helped people who lacked sel -esteem to open up and talk about their problems”Patricia Ler – Store Manager,imm s o
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 49/54
49
LIVING OUR VALUESValues repOrt 2009
ACHIEvEmENTS fROm AROUND THE wORLDkOREAi 2007 2008, t bo s o ko o c s o , c o c o
o ov o v c , o c c c o c o o s o o co c o 122,000 o c o , w c w o g eq . i o , m co o c x o o c v o
c o o o o c .
SwITzERLAND i 2008, sw oo o o c v o c o c oo . a sw w -i net.ch- o
c wo o o w o 100 o c o c oo v . to o o 3 o o w s o V o c ho c . i o
v o c w o o co o w v o c w . 62 c oo c c o sw z oo ov 900 w .
USAi usa, t bo s o o - w t n o Co o a do c V oc w , c c o , o v oc . t
o o c o c c o c r co c v s r o , ovo co c v o c c j o o c .
CANADA t bo s o co o c o c v o c o c 1994 C w c
ow w C Wo ’ o o o o . to , t bo sco ov $1.2 o c - o o o C Wo ’ o o .
Uk & ROIi uk & rOi s o V o c ho h -s l t £418,000 o o o
o c v o c . t v ow v ‘ex c r c ’ e c o too , o o o c oo . t oo o o ngO , Wo ’ a o 34,000
c o x c s 2009.
Street march in Seoul
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 50/54
50
LIVING OUR VALUESValues repOrt 2009
HIv AND AIDS CAmPAIgN IN PARTNERSHIP wITH mTvi 2007 w c q w mtV i o w c w ct bo s o ’ hiV aids. i 2007 w c s o C c o ow
mov yo l c 2008. to w ’ wo o w o o o o s a v o o .
r w o ow hiV o o w w c v ot c o s a v o o , c o mtV o o o
v w w o o c v co ot o o o o o o - oj c w o v c ov vco , c oo , o c c , o, tV, , o c o
o hiV.
UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DIDr £1,000,000 ov o s a v o o
d 2 o c ,£1.1 o . t
v o o - oo o oj cw c w o hiV v o
co .
r c 45 o wo W s o C c 2007, c w o 47 .b 2008 ow o 56 ,
c o o o o wo w .
62% o our loyal global customers surveyed said that they were ‘veryconcerned’ about global health issues such as HIV, AIDS and Malaria
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 51/54
51
LIVING OUR VALUESValues repOrt 2009
mULTI-mEDIA OUTREACHt c v - o hiV aids v o c : t bo s oco c c o o o o hiV aids o o ct , 2008 c w o o o o W , w c o :. o eyourlips.co - c
c o o oc wo w , o co o . t w w v ovb o c v w o c mtV o o s o C mov yo l , o mt
o ov us$5 o o o .
YOUTH PROjECTS fUNDED BY THE CAmPAIgNt £1.1 o o o o s a v o o v w o 83 w o c oc oj c o oo co o o c v
t o c o ow hiV ow o v w aids. t c c c o , c wo , c v
o o o hiV- o v c , co o o o wo w o vv o o o o v v , ov c o o o w o v ow
ACHIEvEmENTS fROm AROUND THE wORLDi J c v w c c ‘g l C é’. V o o C é
c o o hiV/aids mtV VJ k . a o o w r k w , w o w c ko y , o hiV vo w o o m w o w . h
v o . l o w ov o c o o v. o eyourlips.co .
i c c v w o C , mtV VJ, owc o c asa w o . t v w jo c v c o . mtV’ C
owc .i uk, w c w d o h , d x o z , s
c co o w c o cov o s g , w c w o o Wh s .
i u s , i o r&b , e , c c , c ot bo s o o g C s o , n w yo , x v o cov .
INDEPENDENT COmmENTARY fROm ALAN kNIgHT“goo c - o o .”
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 52/54
t bo s o o w o c e o m e a c (emea), a p c c, a& r c o i (uk/rOi). e c o 4 o c v o V
oc co .
AmERICAS AND mExICO (AmE)CHARITY SHOPi 2008, ame o C s o W o o ow o o jo o c c c
o o t bo s o o o . i 2008, ame $101,670 o t o o .
COmmUNITY INvOLvEmENT ame oo c oo v , co c ov 2 o o c - oo o oc oo . t
‘ o v ’ o oc , o ov 600 o .
SAvE THE CHILDREN PARTNERSHIPt bo s o® a c w s v t C o usa C o o
o w C c o n m 2008. $20,000 w ov o o 1 o w oc o o o b o l .
Uk & REPUBLIC Of IRELAND‘TRAffICkINg IS TORTURE’ CAmPAIgNi w o ow a ro c ’ w c ‘t c to ’ c , j c a ’ . i Co o o w h b o o uk & rOi o ‘t Jo ’ o c
o o o uk ho s c o t Co c o e o Co v o o ac o h b . t c , w c o o o 2 w , c v o o c
t o o xc o £10,000. t uk gov q co v o . io c , t bo s o o o £50,000 o h b o o .
SINgo ow c o c o a l ox, c o o a , o c Cd
t bo s o xc o £9,000 o t ac o C so a c hiV c fRONT LINEi 2008, w c w o i c ‘ o l ’ ngO wo w h
d o v o un h r d d u v d c o o h
vOLUNTEERINge o o t bo s o uk o o o c c o c v o vo .
o v o o o o wo w c c oo . 80 o oc wo ’ v o do c V o c c Wo ’ a .
COmmUNITY INvOLvEmENT
52
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 53/54
53
LIVING OUR VALUESValues repOrt 2009
EUROPE mIDDLE EAST AND AfRICA (EmEA)CHILDREN ON THE EDgEt o o emea o c c oj c wo mo ov . t 100,000€ Co e o o o i o ov v o c ’ co
o o c o c o c w co o .
vOLUNTEERINg2008 w c o emea’ vo o w o c oo o Oc o o v o oj c oc co . t emea o o c , uk,
x v o c oc a Wo m , w d m hd wo ’ c c Co . t d , w o o o
c c w c o foo o c co v
ASIA PACIfICO c s o v vo c v c C o o c ; o oc w c
c o w c c .
W m o o o oc v o c o , o im , w c o , c o - co .
i i o , c o w , c v co , v cc o oc co o o 2 . “t , ac , C ” w
o co c o- c v , ow o o v o o c o , c hiV/aids, o w o c v o c , o - ovo
c cc c oo o co v c ’ , oo .
8/8/2019 Values Report Lowres v2
http://slidepdf.com/reader/full/values-report-lowres-v2 54/54
LIVING OUR VALUESValues repOrt 2009
mOvINg fORwARDW v o o x o i o V d cco o r o o o . t co o o w
x ow w co o o co s d v o s . W w o o s o p 2009, c go o ro c . t w c o o
o j c v o co co o o V .
INDEPENDENT COmmENTARY fROm ALAN kNIgHTt bo s o v o , a c ow t bo s o .
w w Csr s d v o w c t bo s o o ? t o oc , w , w o o oo .
t V v ow , o w s d v o . t v o co x o o v c oo . J b c
V d c o ; Co t b z ov co ’ w c vco c o o .
t x o v o c v V . i o oj c o v o d v o w . m ; o co o c o . i o ot bo s o o o o oo ov c o o t bo s o .t o o co c . a ’ o v o , jo .