Embed Size (px)
Citation preview
IT4IT
Get Ready to manage the Digital Enterprise
Using IT4IT to transform the IT function
Rob Akershoek, Chair of the IT4IT Forum@RobAkershoek
The New Digital Enterprise / Smart Ecosystem
Everything consumed as a service
Smart devices
Multi-Vendor Ecosystem
API economy
Streamlined, efficient, automated and transparent ecosystem
Economy as code
ArtificialIntelligence
Robotics
Machine Learning
Event driven architecture
Cloud services
Data lake
Copyright © Rob Akershoek / The Open Group 2017
Manage Disruption or be Disrupted…
2
TRANSFORM THE
IT ORGANIZATION
ENABLE DIGITAL ENTERPRISELEVERAGE NEW TECHNOLOGIES /
NEW IT ECO SYSTEM
INCREASED DEMAND ON ITLEVERAGE NEW IT
MANAGEMENT PARADIGMS
▪ Agile delivery
▪ Continuous Delivery
▪ DevOps
▪ Design Thinking
▪ Bi-Modal / Multi-speed IT
▪ Everything as code
▪ Containerization
▪ Service Broker
▪ Deliver (innovate) faster
▪ Be flexible to adapt to change
▪ Lower cost
▪ Control risks and security issues
▪ Reduce technology debt
▪ Improve transparency and
▪ Enable new business models
▪ Business innovation
▪ Boost customer experience
▪ Automate business processes
▪ Provide business insight
▪ Rationalize and simplify IT
LEAN & AGILE
IT FUNCTION
▪ Cloud (Hybrid Cloud)
▪ Big Data
▪ Mobile
▪ Blockchain
▪ SOA and Micro-services
▪ API economy
▪ Internet of Things
▪ Artificial Intelligence / Machine
Speed
&
Value
traceability
Learningportfolio
Streamline and Automate IT management activities…
Operate & SupportPlan Development Deploy
IT Value Chain: IT for the IT Function (IT4IT)
BusinessDemand Value
$
Str
ate
gy
Re
qu
ire
me
nt
IT s
erv
ice
s
Use
Support
Dem
and
Request
Incid
en
t
Ch
arg
eBusinessBusiness
users
Customer
Service
Research &
Development
Marketing &
Sales
Production &
Logistics
Business
Operations
Business Value ChainIT to run the business
Copyright © The Open Group 2017
Streamline and automate end-to-end IT processes to
optimize value / outcome…
Feedback loops
Value
Continuous Feedback & Improvement
$
Portfolio
Development
(DEV)Business
(BIZ)
Operations
(OPS)
Transparency & Insight
Reduce cost /Improve efficiencyControl Risks
Improve performance & customer experience
Value & Business Alignment
Faster delivery &Fixing
Plan DesignCode &
BuildDeploy Test Release Monitor Operate
MAKE IT FLOW, STREAMLINE & AUTOMATEBusinessDemand
Missing enterprise architecture for the IT function?
• Business Architecture (e.g. value streams, end-to-end
processes, capability)
• Application Architecture
• Data Architecture
• Technology architecture
Reengineering the core / architecting the digital enterprise
Business value streams /
business activities
IT Value Chain /
IT Management activities
IT services
IT4IT services
IT services
Service
consumer
Business
IT delivery
Lacking an effective IT
management architecture vision
& blueprint
GAP GAP GAP GAP
Fragmented processes, teams, siloes of IT management tools, lots of data, no insight, no
transparency, …many different backlogs, to-do lists, poor communication and
collaboration…, manual activities.
The cruel reality…is we don’t have a digital management platform
Develop &
CodeRequirements
Test
Design
Defect
Security
Service
Portfolio
Monitor
Release / Deploy
BacklogArchitecture
Request
RUNDEPLOYPLAN &
ARCHITECTUREDESIGN, BUILD & TEST
Incident
No end-to-end workflows / Lot of manual (and unplanned) disconnected activities
Project
Portfolio
Service Desk
ProjectPortfolio
SecurityTesting
PerformanceTesting
Request MngtSystem
BacklogManagement
DeployAutom.
ReportingSystem
Source Code
Risk & Compliance
ServiceMonitoring
ConfigurationManagement
IT Service Management
System
Contract
API
Requirement Management
Event Integration
KnowledgeBase
SecurityMonitoring (SIEM) API
LicenseManagement
TestManagement
Design &Prototype
Unit Test
Log analytics
Static CodeAnalysis
ElementManagers
RiskAssessment
XLS
Build & Continuous Integration (CI/CD)
ApplicationPortfolio
ApplicationRelease Automation
Discovery /Inventory
IT FinancialManagement
ServicePortal
We have to face the reality: This is how we are managing IT today...
Test Data Mngt
ArtefactRepository
In the past we go away with it – but now…
FUTURE
IT
ORG
SMALL,
LEAN/AGILE,
AUTOMATED
& TRANSPARENT
The current IT organization is stretched
beyond it limits…
More changes &
releases
More services and
components
More events
More vendors in the
IT-ecosystem
Exploding
IT management data
More requests &
consumption
Continuous delivery, patches, …
CloudAPIs / InterfacesInternet of ThingsMicro-services
e.g. security events, vulnerabilities, threats
Log dataMonitoring dataTransaction data
Multi-vendor SourcingSIAMCloud
Storage,On/Off,…
Controls & Regulatory
Requirements
Legal, regulatorycontrols
e.g. GDPR
DEFINE THE NEW IT OPERATING MODEL &
REARCHITECT THE IT VALUE CHAIN
Value
START
New IT Operating Model
Reinvent the way we work
Modernize the IT management
platform
People (Team Structure, Skills and Competences)
DevOps Shift LeftService
Broker
Automated
end-to-end
Workflows
Integrated
Digital
Management
Platform
Common
Information
Model
AgileIT Value
Streams
Feedback
Loops
#CiscoCloud
#DEVOPS
Why would you start with a blank sheet? Leverage the IT4IT reference model as the starting point for a modern IT operating model
#COLLABORATION
#CONTINOUS DELIVERY
#SECURE BY DESIGN
#SHIFT LEFT
#MULTI VENDOR SOURCING
#SERVICE BROKER
#AGILE
#CUSTOMER EXPERIENCE
Copyright © Rob Akershoek / The Open Group 2017
Use the IT4IT Standard as a Blueprint for the new IT operating model
Copyright © The Open Group 2017
The Open Group
» A global consortium that enables the
achievement of business objectives
through the development of open,
vendor-neutral IT standards and
certifications
» More than 500 member organizations: a
diverse membership that spans all
sectors of the IT community —
customers, systems and solutions
suppliers, tool vendors, integrators and
consultants, as well as academics and
researchers
UNIX®
The IT Value Chain consists of 4 Value Streams…
The value streams define the “capabilities/building blocks” you need to manage IT
throughout the entire service life cycle to ensure value delivery to the business.
Strategy to Portfolio
Drive IT portfolio to
business innovation
Requirement to Deploy
Build what the business
wants, when it wants it
Request to Fulfill
Catalog, fulfill, &
manage service usage
Detect to Correct
Anticipate & resolve
production issues
IT Value Chain
Problem
Component
Incident
Component
Offer Consumption Component
Service
Design
Component
Release
Composition
Component
Service
Monitoring
Component
Event
Component
Change
Control
Component
Usage
Component
Diagnostics &
Remediation
Component
Chargeback/
Showback
Component
Request
Rationalization
Component
Catalog
Composition
Component
Offer
Management
Component
Build
Component
Test
Component
Defect
Component
Source
Control
Component
Project
Component
Requirement
Component
Enterprise
Architecture
Component
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Fulfillment
Execution
Component
Configuration
Management
Component
Strategy to
PortfolioRequirement to Deploy Request to Fulfill Detect to Correct
Service
Archi-
tecture
PolicyRequire-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Con-
ceptual
Service
Logical
Service
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Shopping
Cart
Service Level
Component
Service
Contract
Actual
Service
Build Package
Component
Build
Package
Service
Release
Blueprint
Charge-
back
Record
IT4IT Standard Level 1
Functional
Component
Lifecycle
Data Object
Relationship
Service
Model
Backbone
Data Object
IT4IT Strategy to Portfolio value stream level 2
Requirement Component
Requirement to Deploy
1:n
n:1
Portfolio
Backlog
Item
Portfolio Backlog
Item (rationalized/
prioritized)
Competency
(availability)
Assets
(availability)
Policy
Portfolio
Backlog Item
Policy
Requirement
1:n
Conceptual
Service
Portfolio
Backlog
Item
Conceptual
Service
Conceptual
Service
Blueprint
n:m
Scope AgreementScope Agreement
Service Design Component
Logical
Service
Portfolio Demand
Component
Service Portfolio
Component
n:m
Business Process
Portfolio Backlog Item
n:1Policy
Component
Proposal
Component
Requirement to Deploy
IT Asset
Management
Labor
ManagementProblem Component
Problem, Known ErrorDetect to Correct
Enterprise
Architecture
Enterprise Architecture
Component
n:m
1:1
Supporting Function
1:n
Business
Strategy
(External to IT)
Budget for Run & Operate
IT Budget Request
Approved IT Budget
Scoping & Investment Decisions
Actual
Spend
Scoping &
Investment
Decisions
IT Investment Portfolio
Component
ITFM Supporting Function
IT Budget Item
n:1
1:n
Project Component
IT Initiative
Requirement to Deploy
Offer Management
Component
Request to Fulfill
1:n
Estimated Labor & Asset Configuration
Estimated Labor & Asset Cost
Proposed IT
Investments
Estimated
Budget
Development Scope & Budget
Development Spend
Cost Modeling Component
ITFM Supporting Function
IT Cost Model
Chargeback/Showback
Component
Request to Fulfill
n:1
Finance
(external to IT)
Chargeback
Record
IT4IT™ Requirement to Deploy value stream level 2
Fulfillment Execution Component
Portfolio Demand Component
Strategy to Portfolio
Portfolio Backlog Item
Policy Component
Source Control
Component
Problem Component
Detect to Correct
IT Initiative
Requirement
1:n
1:n
Source
1:n
Defect
1:n
RFC (Normal)
1:n
Logical
Service
Blueprint
Policy
Defect
Defect
1:n
n:m
RFC
n:m
Requirement
Component
Test Case
Test Component
Incident Component
Project Component Change Control
Component
1:n 1:n
1:1
Scope Agreement
1:n 1:1Logical
Service
Service
Release
Release
Package
Defect Component
Problem, Known Error
1:1
n:1
1:n
Defect
1:1
Incident
IT
Initiative
Requirement
Defect
1:1
Service Design Component
Catalog Composition Component
Service Catalog Entry
Release Package
Release
Composition Comp.
Strategy to Portfolio
Service Catalog Entry (Unbound)
1:n
RFC
Service Release
Blueprint
Service Contract (Template)
n:m
Desired
Service
Fulfillment
Request
1:n
Build Component
Build
Build Package
Component
Build Package
n:1n:m
n:m
Service Level Component
Service Contract
n:m
1:n
1:n
Detect to Correct
Detect to Correct
Request to Fulfill
Request to Fulfill
Proposal Component
Scope Agreement
Strategy to Portfolio
1:n
Request
Development
Spend
Development Spend
Development
Scope & Budget
Service Portfolio Component
Conceptual
Service
Strategy to Portfolio
Chargeback/Showback Component
Request to Fulfill
Request Rationalization Component
Request to Fulfill
1:n
Chargeback
Record
IT MANAGEMENT
SIAM
COBIT
BA
BO
K
BRMBOK
EVERY FAIRY TAIL HAS A DARK SIDE
ISO
27
00
0
IT4IT providing the end-to-end picture for managing the digital enterprise…
Strategy to
Portfolio
Requirement
to Deploy
Request
to Fulfill
Detect to
Correct
IT4IT as the core of the modern IT operating model
DevOps
Agile
Development
Continuous Delivery
Skills & Competence Management
IT4IT as the foundation for the IT operating model combined with a few other selected practices…
Strategy to
Portfolio
Requirement
to Deploy
Request
to Fulfill
Detect to
Correct
Security, IT Governance, Risk & Compliance
Vendor & Sourcing Management
IT4IT as the core of the modern IT operating model
Financial Management
Enterprise
Architecture
IT GovernanceSecurity
Management
Competence
Framework
Project
Management
Agile
Delivery IT Service Management
IT4IT (as the core of the modern IT Operating Model
TOGAF
COBIT ISO 27000
SFIA or eCF
PMBOK or
Prince2SCRUM ITIL
DEFINE STANDARD
TERMINOLOGY & INFORMATION MODEL
Growing volume of IT data…Lacking a consistent data model / concepts within the entire IT function
Software
licenses
Discovery
Configuration
data
Application & system
Logs
Test logs Monitoring data & events
IT budget &
costs
Availability &
Performance data
Demands
Product
Backlog
Incident &
problem
Change &
Release
Service & Application
portfolio
Builds
Contracts &
License
Enterprise
ArchitectureService
catalogue
Service
RequestsEpics / User
Stories
IT risks
API
register
Defects
Source
code
Consumption &
usage dataVulnerabilities
Security
events
Technology
life cycle
Test
cases
Documents
Knowledge
items
IT
Standards
User identities &
Access Rights
Job
Schedules
Project Portfolio
& Portfolio
Backlog
Lacking end-to-end traceability and transparency…
The IT Service Model
IT Service(portfolio)
ServiceRelease
(Blueprint)
ServiceInstance
The IT Service Model
IT Service (portfolio
item)
ServiceRelease
(and blueprint)
Service
Catalog
Entry
ServiceInstantiation(and relatedresources)
Becomes…
Ordered
Published in… Released/Deployed!
Streamlined workflow across the value chain (flow / pull / manage work queues)
Transparency, Traceability & Continuous Feedback Loops
From ordering Components to complete blueprints…define and manage cloud patterns
Order ingredients e.g. virtual machine, database, web server,
load balancer, storage, monitoring, …
Order a complete template / blueprint(infrastructure as code)
e.g. ARM templates, CloudFormation, Containers
Problem
Component
Incident
Component
Offer Consumption Component
Service
Design
Component
Release
Composition
Component
Service
Monitoring
Component
Event
Component
Change
Control
Component
Usage
Component
Diagnostics &
Remediation
Component
Chargeback/
Showback
Component
Request
Rationalization
Component
Catalog
Composition
Component
Offer
Management
Component
Build
Component
Test
Component
Defect
Component
Source
Control
Component
Project
Component
Requirement
Component
Enterprise
Architecture
Component
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Fulfillment
Execution
Component
Configuration
Management
Component
Strategy to
PortfolioRequirement to Deploy Request to Fulfill Detect to Correct
Service
Archi-
tecture
PolicyRequire-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Con-
ceptual
Service
Logical
Service
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Shopping
Cart
Service Level
Component
Service
Contract
Actual
Service
Build Package
Component
Build
Package
Service
Release
Blueprint
Charge-
back
Record
IT4IT Standard
Functional Component
Lifecycle Data Object
Relationship
Service Model Backbone Data Object
The core of the new IT operating model is the
data model and service backbone…
Strategy to
PortfolioRequirement to Deploy Request to Fulfill Detect to Correct
Service
Archi-
tecture
PolicyRequire-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Con-
ceptual
Service
Logical
Service
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Shopping
Cart
Service
Contract
Actual
Service
Build
Package
Service
Release
Blueprint
Charge-
back
Record
New Idea /
Demand /
Proposal
Improvement Opportunity
Value Realization
Service
Request
Consumption & Pay
Event / Incident
Audit Finding
Security vulnerability
Security breach
Data breach
…
Fix / Correction
Understand the customer journeys / flow of work…
Enhancement
Requirement
Epic
Feature
User Story
Defect / Bug
Release
Solving core problems in the end-to-end delivery chain?
However before fixing issues: Define desired outcome than re-engineer end-to-end processes and underlying tools/administrations
Lot of rework / defects
CMDB not up-to-date No self service /
self help
Capturerequirements / backlog items
Testing takes to long
Portfolio backlog &Investment
planning
No service / applicationportfolio
No requirements traceability
Long lead time for infrastructure provisioning
(no self service)
SupplierContracts blocking
Bureaucraticchange & risk
processes
No proactive monitoring
Security risks not visable
Capturingdemands
Utilization, Consumption & Costs unknown
Copyright © The Open Group 2017
Typical reaction of IT executives on IT4IT?
» Too big and complex – you
cannot boil the ocean
» No budget to do this!
» We don’t have a greenfield, I
have an IT shop to run
» I am already doing this / working
on it…
» I don’t have time for this, we are
too busy!
30You might be busy, but your business is wondering what you are doing!
“with this you should be able to boost digital experience”
Organizations are executing a large number of initiatives to improve IT management
Agile
Development
& Backlog
Management
Service &
Application
Portfolio
Demand &
Project
Portfolio
Self service & self help portal
IT consumption &
cost transparency
IT operations
analytics
Service analytics &
CIO dashboard
Integrate risk, security &
compliance (in agile / new
operating model
Cyberdefence,
Security monitoring,
etc.
Infrastructure &
cloud provisioning
(using blueprints /
templates)
Continuous delivey
Application release
automation
Identity & Access
Management
Application
Performance
Monitoring
Technology life
cycle managementDiscovery & Auditing
(e.g. service mapping)
Automated event
responseTest
automation
Service catalogue
Agile
Portfolio
Management
User
experience
monitoring
Security
Testing
API
Management
Artificial
intelligence
Risk & Security
Data Analytics
GDPR
ChatOps
CMDB
DEVELOP A CORE IT MANAGEMENT
PLATFORM & SERVICE BACKBONE
Critical IT management capabilities for managing the digital enterprise…
ENTERPRISEARCHITECTURE
PORTFOLIOBACKLOG
SERVICEPORTFOLIO
Strategy to Portfolio
CONTINUOUSINTEGTATION
BUILD &ARTEFACT REP.
Requirement to Deploy
ELEMENTMANAGERS
SERVICE CATALOGUE
Request to Fulfill
SERVICE MONITORING
INCIDENTMANAGEMENT
PROBLEMMANAGEMENT
Detect to Correct
RISK & COMPLIANCE
IT FINANCIAL MANAGEMENT
SOURCE CODEREPOSITORY
TESTMANAGEMENT
EVENTMANAGEMENT
CMDBDISCOVERY / INVENTORY
CONTRACT MGNT SYSTEM
IT DATA LAKE
SIEM
IDENTITY MANAGEMENT
DOCUMENT MANAGEMENT
KNOWLEDGE MANAGEMENT
SERVICEREPORTING
ORCHESTRATIONSYSTEM
CHANGEMNGT SYSTEM
VENDORMANAGEMENT
DEMAND MANAGEMENT
RELEASE & DEPLOYMENT AUTOMATION(CONTINUOUS DELIVERY)
Service Backbone
COLLABORATION
Supporting Activities
SERVICEBLUEPRINTS
PROJECTPORTFOLIO
CONSUMPTION & USAGE
SUBSCRIPTION &ACCESS MGT
SECURITYOPERATIONS
AUDITMANAGEMENT
PROCUREMENT SYSTEM
REQUESTMANAGEMENT
ALM SYSTEM (REQUIREMENTS / PRODUCT BACKLOG)
PROJECT MANAGEMENT
IT4IT Vendor LandscapeStrategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
Enterprise Architecture
(EA)
Service & Project Portfolio
(PPM)
ALM system
Build & Continuous Integration
Test Management
Service Monitoring & Event Management
ITSM platform (incident, problem, change, ..)
Resource &
Projects
Finance
Intelligence
& Reporting
Sourcing &
Vendor
Governance, Risk
and Compliance
Supporting Activities
IDE Source & Artefact Repository
Request Management
Orchestration & Deployment Automation
CMDB & Discovery
Software asset /
License
Security
Management
Element Managers
Service Virtualization Code quality
Security
Testing
Lacking interoperability and integration of building blocks…
Knex
How to build an integrated solution?
Lego Fischertechnik Tinkertoy Krinkels
How to we create interoperability / data exchange between the many different tools and different ways of working…?
Service Backbone – The DNA of the IT organization
Detect to CorrectStrategy to Portfolio
Requirement to Deploy
Request to Fulfill
Manage incidents, Problems,
Change, etc.
Manage Controls, Risks
& Issues(IT GRC)
Monitor Health, Performance &
Availability
Manage business value & outcome
Manage Budget & IT Costs
(IT Financial Management)
Supporting Activities e.g. Financials, Security, Risk & Compliance, Sourcing & Vendor, Business Intelligence, …
Service Backbone :: Service Portfolio / CMDB
Transparency and end-to-end traceability
Create visibility and traceability of all work (and queues)
across the IT value chain…Detect to CorrectStrategy to
PortfolioRequirement to
DeployRequest to Fulfill
Supporting Activities
Service Life cycle information
Ideas / Demands
Projects /Portfolio Epics
Service requests
Problem
Incident
Change Request / RFC
Operations Tasks
Risk assessment
IT Audits Issues / Findings
Portfolio backlog / Projects
Product Backlog Requests Incidents, problems, ….
Service Backbone (business capabilities, IT services, Technologies, …)
Enhancements
Defects
Backlog items e.g. stories, defects, …
Test casesService Improvement
Opportunities
Key building blocks for end-to-end service life cycle management
Detect to CorrectStrategy to Portfolio
Requirement to Deploy
Request to Fulfill
Supporting Activities
Service Life cycle information
Service Backbone :: Service Portfolio / Catalogue & CMDBIT Service Configuration
Item
Event
Incident ChangeRequest
Requirement
Product
Backlog
Test Case
Defect
ProjectPortfolio
Backlog
Building an IT4IT / DevOps / Digital Management Platform
Automated build, test, deploy and monitor
BACKLOG & PLANS
DESIGN & CODE
BUILD & INTEGRATE
TESTDEPLOY/RELEASE
DEMAND & PORTFOLIO
MONITOR & OPERATE
Big Data Platform (for IT) (IT Data Lake)
Work items: demands, epics, stories, requests, incidents, …
IT4IT Platform / Backbone
Example: manage full cloud service life cycle
SERVICE MONITORINGTEST MANAGEMENT
ARTEFACT REPOSITORY
Portfolio Backlog
Demand
Service Portfolio
Service / ProductPortfolio
Portfolio Epic
CODE ANALYSISSOURCE CODE
DEPLOYMENT e.g. PowerShell, ARM
Service Monitoring
& Event
Management
Service Monitor (including Logs)
Event
Azure
Azure Consumption &
cost
Azure Resources
• Configuration data
• Consumption & Cost
Azure Automation
CMDB
Service Model + Configuration data
Deployment / Fulfillment request
Service Catalogue & Request ServiceRequest
Change
RFC / Change
Change approval
Service Catalogue
Update ServiceCatalogue
Backlog
Pro
duct
Team
Services /Products
DefectStory
Feature
Epic
Epics / Stories
Sprint
SERVICE BACKBONE & IT SERVICE MANAGEMENT PLATFORM
DEVELOPMENT / ALM PLATFORM / CI CD PIPELINE
CLOUD PLATFORM
Release / DeployBuild Test
Build Workflow Test Workflow
Test case
Test Result
Code Rules
Test Result
Build / Package
Source code
ARM template
Deployment Workflow
Deploy / Fulfillment TasksUnit
Test
ITSM
Problem
Incident
• Event
Not just about the Toolset but also the Mindset
Information /
IT data
AUTOMATION OF IT TASKS
ORGANISATION & PEOPLE, SKILLS &
CULTURE
IT VALUE STREAMS
DevOps TeamsCloud automation teamCulture
• Persons and interactions above processes and tools
• Focus on the entire system and flow• Focus on data to provide insight• Automate everything• Working services above
documentation• Collaboration with the customer /
business instead of managing contracts and SLAs.
• Ability to cope with change (no fixed plans)
Demonstrate value
Customer journeys
Iterative approach
HOW TO START USING IT4IT?
Example use cases / triggers for using the IT4IT Standard
New multi-vendor sourcing model e.g. SIAM (new IT ecosystem).
Implement new way of working (Agile and DevOps). introducing new ways of working such as Agile, Continuous Delivery and DevOps.
Major change in technology landscape e.g. Cloud strategy (move to SAAS, PAAS and IAAS).
Transformation of the IT function (e.g. business transformation, enabling the digital enterprise)
Consolidate and rationalize the IT management tooling landscape.
SAASInternal
DC
Multi-Vendor Sourcing & Hybrid
Ecosystem Management
IAAS PAAS
Service Brokering
SAAS
S2P R2F R2F D2C
IT Transformation
Streamline & Automate
DevOps
Agile
CI/CD Pipeline
Strategy to Portfolio
Requirement to Deploy
Request to Fulfill Detect to Correct
Where do you start? Implementation approaches..
44
BACKLOG
CODE
BUILD & INTEGRATE
TEST
SERVICE PORTFOLIO
MONITOR
CATALOGUE
DEPLOY
Co
nti
nu
ou
s In
tegr
atio
n &
Del
iver
y
REQUEST
FULFILLMENT
…
EVENT
INCIDENT
…
DEMAND
PORTFOLIOBACKLOG
ARCHITECTURE
End-to-end service / application
Portfolio Backlog
CloudAutomationEngineer
Developer
IT4IT
Experience
Lab
End-to-end IT Value Streams / Use Cases
Holistic approach to define the roles (required skills), organization and teams, tools, processes, data and integrations, KPIs/metrics, Controls, …
ServiceManager
Demonstrate an integrated IT value chain covering:• End-to-end
process flow• Skills, roles and
responsibilities• Data• Tools
Design and Prototype new way of working. Design and validate end-to-end automated workflows.
Product Backlog
Example approach: transform the IT management landscape…
Current Operating Model
Value stream analysis (understand current
way of working, skills / people, tools, etc.)
Target Operating ModelEnvision the target IT management
architecture (process, skills, organization,
tools, …)
Gap AnalysisPerform gap analysis
Transition plan / Portfolio backlogDefine roadmap and portfolio backlog
IT Vision, IT Strategy & Key DriversVision and direction of the new IT function e.g. Agile, DevOps, Self-service, Automation, Cloud, (derived from the business strategy)
Build & Continuously improve IT4IT capabilitiesBuild end-to-end IT value chain / DevOps Pipeline (IT management capabilities, IT processes, organization, people, tools and data)
$
Portfolio Plan DesignCode &
BuildDeploy Test Release Monitor Operate
Link transition to business benefits / value e.g. faster, better, cheaper, ….
Feedback loops
Maturity Assessment
IT4IT™ Reference Architecture – Level 1 (excluding supporting activities)
S2P (Plan)
Enterprise
Architecture
Component
Proposal
Component
Portfolio
Demand
Component
Service
Portfolio
Component
Policy
Component
R2D (Build)
Project
Component
Service
Development
Component
Service
Design
Component
Test
Component
Build
Component
Release
Composition
Component
Defect
Component
Requirement /
Backlog
Component
R2F (Deploy)
Catalogue
Composition
(combined
with
Offer
Mngt)
Request
Component
Fulfillment
Execution
Component
Chargeback
/ Showback
Component
Usage
Component
Offer Consumption Component
(Self Service Portal)
Knowledge &
Collaboration
Component
D2C (Run)
Diagnostics &
Remediation
Component
Change
Control
Component
Incident
Component
Event
Component
Service
Monitoring
Component
Configuration
Management
Component
Problem
Component
Service Level
Component
Service
Architecture
Policy
Scope
Agreement
Portfolio
Backlog
Item
Service /
Application
Requirement/
Backlog item/
Enhancement
IT Project
Source
Service
Design/
Blueprint
Defect
Test
Case
Build
Service
Release
Offer
Service
Catalogue
Entry
Shopping
Cart
Request
Desired
Service
Knowledge
Item
Chargeback
Contract
Usage
Record
Run
Book
Incident
Event
Service
Monitor
CMDB
RFC
Subscription
Service
Release
Blueprint
Fulfillment
Request
Service
Contract
Problem
/ Known
Error
Legend:
No
Low or No Gap
Medium Gap
High Gap
Use IT4IT to perform a gap analysis and defined a product vision & roadmap
Foundation
Platform
Phase 1
Phase 2
Phase 32. R2D
3. D2C4. R2F
Enterprise Value
The potential benefit
that can be delivered.
High Medium Low
Deployment Risk
The likelihood of failure
to meet value /
objectives
High Medium Low
3
Service
Portfolio
2
Agile Develop
Platform
Cloud deployment
& cloud
management
13
Predictive
Analytics
17
Security
Monitoring /
SIEM
2
1
5
Service Catalogue
& Request Portal
11
Release &
Deployment
Automation
10
Test automation
12
Security
Testing
ITSM
Platform
14
Service
Monitoring
& Event
6
Self service
/ Self help
Service
Model
4
Automated
incident / event
response
16
7
Integrated Portfolio
Management (EA,
PPM, ALM and ITSM)
15
Capacity
Management
15
Consumption &
Usage
Monitoring
2. S2P
7
Agile Portfolio
11
CI/CI
Pipeline
Wrap up!
The market has changed…the IT eco-
system is changing.
The new digital enterprise requires a new IT
operating model…with a new IT
management approach…
To enable agile development, continuous
delivery, DevOps, multi-vendor sourcing,
cloud management, …
IT4IT is a key success factor in this
transformation to a lean and automated IT
function.
Find out more
Public: http://opengroup.org/IT4IT
• Join the Forum and
contribute to building the
standard!
• Download the standard
• Download the IT4IT Quick
Reference Cards
• Order the Pocket Guide
• Watch videos of customers
• View past webinars
• Find white papers
