The Business of IT IT4IT Reference Architecture Business of IT IT4IT Reference Architecture Mark Bodman IT4IT Strategist. Customer Success. August 11, 2016

The Business of ITIT4IT Reference ArchitectureMark BodmanIT4IT StrategistCustomer SuccessAugust 11, 2016

IT use cases

The need for IT4ITIT must effectively deliver digital business outcomes

2

IT use cases

Many un-aligned Software Products IT4IT aligned Software Solutions

ToFromS2P R2D R2F D2C

IT4IT simplifies

IT solutions

IT4IT™ is a trademark of The Open Group

IT’s Role Design / Provide Provide / Broker

IT Deliverable Complex Systems Services & goods

Planning Lifecycle Projects Services

Delivery Focus Project / product Consumption

Projects vsService

80/20 20/80

Revisiting Purpose & Deliverables of ITTRADITIONAL IT – Technology centric NEW STYLE IT – Service centric

Strategy toPortfolio Requirement

to Deploy

Request to Fulfill Detect

to Correct

IT4IT journey towards New Style of IT…

Traditional IT

New Style of IT

JOURNEY (1-5 Years)• Process automation, Run the business• Drive efficiencies (cost optimization)• Systems of Record

• TTV for Business Innovation (outcomes)• Lifecycle mgmt defined in apps, services, knowledge• Systems of Engagement & Insight

Process Centric

Service Centric

Insight Centric

IT4IT V2.0

Focus

Big Data changes IT management

IT4IT Next

Focus

IT4ITThe Reference Architecture Journey

5

Background and Journey to the Open Group IT4IT™ Standard

The Open Group launches the IT4IT Forum

ERP4IT Consortium attracts enterprise customers, partners and vendors to contribute to v 1.0

HP hosts 1st ever ERP4IT Consortium offsite

6

The Open GroupannouncesIT4IT People Certification

2012 2013 2014 2015 2016

Milestone>6000 downloads of the standard

The Open Group releases theIT4IT Reference Architecturestandard to thepublic

IT4IT Value Chain

Strategyto

Portfolio

Plan

Requirementto

Deploy

Build

Requestto

Fulfill

Deliver

Detectto

Correct

Run

The IT Value Chain Injecting business practices into the IT operating model

Efficiency&

AgilityFinance & assets

Intelligence & reporting

Resource & project

Governance, risk and compliance

Sourcing & vendorIT V

alue

Cha

in

Plan Build Deliver Run

Reference Architecture

Value Chains – Porter• Competitive Analysis• Strategic Concepts• Value Creation• Activity cost to profit margin

analysis

Value Streams – Martin• Lean / 6-sigma concepts• Multi-Process Oriented• Customer focused results

IT4IT: An Automation Oriented Operating Model

Manage investments

Rationalize portfolio

Alignstrategy

Prioritize backlog

Strategy to Portfolio “Plan”

MeasureSubscribeDefine & publish Fulfill

Request to Fulfill “Deliver”

DeployDevelopPlan & design Test

Requirement to Deploy “Build”

ResolveDiagnoseDetect Change

Detect to Correct “Run”

IT4IT Value Streams, KPI’s and Reference Architecture

Measure– Chargeback/

showback– Cost transparency – Influence demand– Surveys and ratings

Requirement Component

Requirement to Deploy

1:n

n:1

PortfolioBacklog

Item

Portfolio BacklogItem (rationalized/

Prioritized)

Competency(availability) Assets

(availability)

Policy

Portfolio Backlog Item

Policy

Requirement

1:n

ConceptualService

Blueprint

PortfolioBacklog

Item

Conceptual Service

Conceptual Service

Blueprint

n:m

Project Component

IT Initiative

Scope Agreement

1:n Scope Agreement

Service Design ComponentLogical Service

Blueprint1:n

Portfolio Demand Component

Service Portfolio Component

n:m

Business Process


n:1Policy

Component

Proposal Component



IT Asset Management

BusinessStrategy

Labor Management

Problem Component

Problem, Known ErrorDetect to Correct

Service Architecture

Enterprise Architecture Component

n:m

1:1

Portfolio Backlog

Supportive Function

IT Investment Portfolio Component

ITFM Supportive Function

IT Budget

n:m

n:1

Cost Modeling Component


IT Cost Modeln:1

Service Model

Data Object – Key

Record Fabric Integration

Entity Relationship

Functional Component – Key

Functional Component – Auxiliary

Data Object – Auxiliary

Engagement Dataflow

Current Practice


Strategy to PortfolioPortfolio Backlog Item

Proposal Component


Policy Component

Source Control Component

Problem Component

Detect to Correct

IT Initiative

Requirement

1:n

1:n

Source

1:n

Defect

1:n

RFC (Normal)

1:n

Service Design

Package

Policy

Defect

Defect1:n

n:m

RFC

n:m


Test Case

Test Component

Incident Component

Detect to Correct

Strategy to Portfolio

Conceptual ServiceBlueprint

Project Component Change ControlComponent

1:n 1:n 1:n

1:1

Scope Agreement

1:n 1:1Logical Service Blueprint

Service Release

Release Package

Scope Agreement


Defect Component

Problem, Known Error

1:1

n:1

1:n

Defect

1:1

Incident

IT Initiative

Requirement

Defect

1:1

Service Design Component

Catalog Composition Component

Service Catalog Entry

Request to Fulfill

Fulfillment Request

Release Package

ReleaseComposition Comp.


Service Catalog Entry (Unbound)

1:n

RFC

1:n

Service Release Blueprint

Service Contract (Template)

n:m

Fulfillment Execution Comp.

Desired Service Model

Request to Fulfill

Fulfillment Request

1:n

Build Component

Build

Build PackageComponent

Build Package

n:1n:m

n:m

Detect to Correct

Service Contract

1:n

n:m

1:n

Service Model

Data Object – Key


Entity Relationship




Engagement Dataflow

Current Practice

Service Level Component

Service Model

Data Object – Key


Entity Relationship




Engagement Dataflow

Current Practice

Project Component

Actual Service CIsDetect to Correct

Configuration Management

Component

ReleaseComposition Component

1:n


Desired Service

Model

Request Rationalization Component

Usage Record

Chargeback Contract

Bill/Invoice


Usage

Usage

Subscription

1:n

Request

Offer Catalog

n:m

Offer

User Profile

n:m

1:1

Shopping Cart

Chargeback Contract

n:m

Fulfillment Request

1:n

1:n

Subscription

Service Monitor

Offer Mgmt. Component

Request

Knowledge Item

Incident

Status 1:n


n:m

Fulfillment ExecutionComponent

RFC

1:1

Detect to Correct


UsageComponent

Chargeback / ShowbackComponent

RFCRequest

Change Control Component

Composite/Compound Request

IT Supplier (External to IT)

1:n

Engagement Experience Portal

1:n

1:1

IT Financial Management

Service MonitoringComponent

FulfillmentEngine & Deploy/Provision Systems

Detect to Correct

Knowledge & Collaboration

Supportive FunctionDetect to Correct

Incident Component

Offer Consumption Component


n:m

1:n

Request

1:n

n:1

Service Catalog Entry (Bound)

Actual Service

CIs 1:n Release Package

IT Asset Management

Supportive Function

FulfillmentRequest


Supportive Function


Detect to Correct

ServiceContract(Template)

ServiceLevelStatus

Service Contract

1:1Service Contract (Instance)

Self Service Support Knowledge Collaboration

Conversation

Service Catalog

Shopping Cart

Service Model

Data Object – Key


Entity Relationship




Engagement Dataflow

Current Practice

Self Service Support

Defect Component


Defect



Portfolio BacklogItem

IncidentEvent

Actual Service CIs

RFCService Monitor

1:n

1:n n:m

n:m


n:m

n:m

n:m

Event Incident

RFC

RFC

Problem RFC

Incident

Request to Fulfill


PortfolioBacklog

Item

n:m

Usage

1:n

Runbook

Run book

Run book

n:m

Service DiscoveryActual Service CIs

Defect

Knowledge & Collaboration Component

Knowledge Item

n:m

1:n

1:n

Supportive Function

ServiceMonitor Knowledge ItemRun book

Interactionn:m


1:1

1:1

Usage Component

Request to Fulfill

Defect

1:11:1


Request to Fulfill

Status

Service Monitoring Component

Incident Component


ProblemComponent

Diagnostics & Remediation Comp.

Configuration Management Component

Event Component

RFC

1:n

Request to Fulfill

Actual Service

CIsFulfillment Request

Service Contract


KPI

n:m

Release Composition Component

Requirementto Deploy

Service Release Bluepr int

n:m

Offer Mgmt.Component

Service Contract (Template)ServiceContract

(Template)

Service Level Status

Business / ITMeasurement Business Measurement

(Incident)

Request to Fulfill

1:1

Request Rationalization

Component

Request to FulfillSubscription

Service Contract

(Instance)

1:1

n:m

Conversation

n:1

KPIs:– IT service value– IT service gap

KPIs:– Cycle time– Cycle Cost

KPIs:– Cycle time– Cost/service

KPIs:– MTTR– MTBF

Manage investment– Optimize portfolios– Communicate value– Evaluate benefit

realization

Rationalize portfolio– Consolidate demand– Create business cases– Business value, risk,

costs, benefits & resources

Align strategy– Define objectives– Financial planning– Set up policies and

guidelines– Enterprise architecture

– What-if-analysis– Rationalize portfolio– Ensure governance– Allocate resources,

fund and charter projects

Prioritize backlog


Subscribe– Portal/IT

engagement– Personalized

experience– Self-service

Define & publish– Repeatable service– Standardization– Alignment with

business objectives

– Integrate with incident, change, asset & demand

– Automate provisioning & status update

Fulfill


Resolve– Implement change– Verify recovery– Close records

Diagnose– Root cause– Severity & business

impact– Define escalation

path– Auto-fix common

issues

Detect– Events, alarms &

metrics from everything

– User issues– Relationship among

events

– Change request– Risk analysis– Approvals

Change


Deploy– Release plan– Deployment assets– Change and

configuration process– Knowledge

management– App monitoring

Develop– Technical policy– Development (Agile,

iterative, waterfall…)– Source & set up dev

environment

Plan & design– Business process

model– User experience– Functional &

technical

– Functional: desktop, web, mobile

– Performance: desktop, web, mobile

– Security: static, dynamic

Test


The Traceable Architecture Layers

Layer 1: End-to-End Overview

Layer 2: Value Stream Documentation

Layer 3: Vendor-independent Architecture

Layer 4: Vendor-specific Refinement Architecture

Layer 5: Solution Architecture

https://www.opengroup.org/index.htm

https://www.opengroup.org/index.htm

IT4IT™ functional model – system of record fabric for IT mgmt.

11

PolicyComponent

ProposalComponent

PortfolioDemand

Component


ServicePortfolio

Component

Strategy toPortfolio


Auxiliary data objectKey data objectService model object

Entity relationshipKey functional component

This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015

D2CR2FR2DS2P


12

PolicyComponent

RequirementComponent

TestComponent

ProposalComponent

Source Control

Component

BuildComponent

PortfolioDemand

Component

ProjectComponent

Build Package

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component

ReleaseCompositionComponent

Strategy toPortfolio Requirement to Deploy





D2CR2FR2DS2P


13

PolicyComponent


TestComponent


ProposalComponent

Source Control

Component

BuildComponent

Offer ManagementComponent


Component

Chargeback/Showback

Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component

CatalogCompositionComponent

UsageComponent


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component


Fulfillment Execution

Component

Strategy toPortfolio Requirement to Deploy Request to Fulfill





D2CR2FR2DS2P


14

PolicyComponent


TestComponent

Offer Consumption Component ProblemComponent

Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component

Service LevelComponent

Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent

Diagnostics &RemediationComponent

Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component

Strategy toPortfolio Requirement to Deploy Request to Fulfill Detect to Correct





D2CR2FR2DS2P

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component







16

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component

Policy

ScopeAgree-ment

PortfolioBacklog

Item

ServiceArchitec-

ture

Con-ceptualService

Con-ceptualService

Blueprint






D2CR2FR2DS2P


17

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component

Policy Require-ment

TestCase

ScopeAgree-ment

Source Build

PortfolioBacklog

Item

ITInitiative

BuildPackage

ServiceArchitec-

tureDefect

Con-ceptualService

LogicalService

Blueprint

ServiceReleaseBlueprint

ServiceRelease

Con-ceptualService

Blueprint






D2CR2FR2DS2P


18

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component

Policy Require-ment

TestCase

ScopeAgree-ment

SourceCharge-

backContract

Build OfferSubscrip-

tion

PortfolioBacklog

Item

ITInitiative

BuildPackage

ServiceCatalog

EntryUsageRecord

ServiceArchitec-

tureDefect

Request

Fulfill-ment

Request

ShoppingCart

Con-ceptualService

LogicalService

Blueprint


DesiredServiceModel

ServiceRelease

Con-ceptualService

Blueprint






D2CR2FR2DS2P


19

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component

Policy Require-ment

TestCase

Problem/KnownError

Incident

ScopeAgree-ment

SourceCharge-

backContract

Build OfferSubscrip-

tion

ServiceContract Event

PortfolioBacklog

Item

ITInitiative

BuildPackage

ServiceCatalog

Entry

RFC

UsageRecord

RunBook

ServiceMonitor

ServiceArchitec-

tureDefect

Request

Fulfill-ment

Request

ShoppingCart

Con-ceptualService

LogicalService

Blueprint


ActualService

CIs

DesiredServiceModel

ServiceRelease

Con-ceptualService

Blueprint






D2CR2FR2DS2P

IT4IT™ Strategy to Portfolio value stream level 2

20



1:n

n:1

PortfolioBacklog

Item


Prioritized)

Competency(availability)

Assets(availability)

Policy


Policy

Requirement

1:n

ConceptualService

Blueprint

PortfolioBacklog

Item

Conceptual Service

Conceptual Service

Blueprint

n:m

Project Component

IT Initiative

Scope Agreement

1:n Scope Agreement


Blueprint1:n



n:m

Business Process


n:1Policy

Component

Proposal Component



IT Asset Management

BusinessStrategy

Labor Management

Problem Component




n:m

1:1

Portfolio Backlog

Supportive Function



IT Budget

n:m

n:1



IT Cost Modeln:1

S2P


Entity RelationshipRecord Fabric IntegrationEngagement Data FlowCurrent Practice

Functional Component – KeyFunctional Component – Auxiliary

Service Model

Data Object – Key


This diagram is based on material developed by the IT4IT™ Forum of The Open Group – November 2015

IT4IT™ Strategy to Portfolio HPE product mapping

21



1:n

n:1

PortfolioBacklog

Item


Prioritized)

Competency(availability) Assets

(availability)

Policy


Policy

Requirement

1:n

ConceptualService

Blueprint

PortfolioBacklog

Item

Conceptual Service

Conceptual Service

Blueprint

n:m

Project Component

IT Initiative

Scope Agreement

1:n Scope Agreement


Blueprint1:n



n:m

Business Process


n:1Policy

Component

Proposal Component



IT Asset Management

BusinessStrategy

Labor Management

Problem Component




n:m

1:1

Portfolio Backlog

Supportive Function



IT Budget

n:m

n:1



IT Cost Modeln:1

Service Model

Data Object – Key

Record Fabric IntegrationEntity Relationship




Engagement Dataflow

Current Practice

October 6, 2015This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®

PPM Portfolio, PPM APM, Enterprise Maps

3rd Party Tools(Document Mgmt)

Enterprise Maps

3rd Party Tools(Sparx EA)

ALM, AgM

PPM, ALM, AgM, SM, SAW

PPM ProposalPPM Demand

SM Problem, SAW Problem

Enterprise Maps

3rd Party Tools(Sparx EA)


S2P

IT4IT™ Requirement to Deploy value stream level 2

22



Proposal Component


Policy Component


Problem Component

Detect to Correct

IT Initiative

Requirement

1:n

1:n

Source

1:n

Defect

1:n

RFC (Normal)

1:n

Service Design

Package

Policy

Defect

Defect1:n

n:m

RFC

n:m


Test Case

Test Component

Incident Component

Detect to Correct




1:n 1:n 1:n

1:1

Scope Agreement


Service Release

Release Package

Scope Agreement


Defect Component


1:1

n:1

1:n

Defect

1:1

Incident

IT Initiative

Requirement

Defect

1:1




Request to Fulfill

Fulfillment Request

Release Package




1:n

RFC

1:n



n:m



Request to Fulfill

Fulfillment Request

1:n

Build Component

Build


Build Package

n:1n:m

n:m

Detect to Correct

Service Contract

1:n

n:m

1:n


R2D




Service Model

Data Object – Key



IT4IT™ Requirement to Deploy HPE product mapping

23



Proposal Component


Policy Component


Problem Component

Detect to Correct

IT Initiative

Requirement

1:n

1:n

Source

1:n

Defect

1:n

RFC (Normal)

1:n

Service Design

Package

Policy

Defect

Defect1:n

n:m

RFC

n:m


Test Case

Test Component

Incident Component

Detect to Correct




1:n 1:n 1:n

1:1

Scope Agreement


Service Release

Release Package

Scope Agreement


Defect Component


1:1

n:1

1:n

Defect

1:1

Incident

IT Initiative

Requirement

Defect

1:1




Request to Fulfill

Fulfillment Request

Release Package




1:n

RFC

1:n



n:m



Request to Fulfill

Fulfillment Request

1:n

Build Component

Build


Build Package

n:1n:m

n:m

Detect to Correct

Service Contract

1:n

n:m

1:n

Service Model

Data Object – Key





Engagement Dataflow

Current Practice


PPM

PPM

PPM (APM)

SM, SAWPPM, ALM, AgM, SAW

CSA, SM, AM

SM, SAWSM, SAW

ALM, AgMALM (inc. Sprinter), UFT, PC, LR, SV, NV (Shunra),

StormRunner, Mobile Center, Fortify

ALM/AgM with ALI

3rd Party Tools(SCM, IDE)

ALM/AgM with ALI

3rd Party Tools(Build)

Propel SX

ALM, AgM

3rd Party Tools(Architecture & Documentation)

3rd Party Tools(Build Packaging)

BSM, SM, SAW

Codar



R2D

IT4IT™ Request to Fulfill value stream level 2

24

Project Component




1:n




Usage Record

Chargeback Contract

Bill/Invoice


Usage

Usage

Subscription

1:n

Request

Offer Catalog

n:m

Offer

User Profile

n:m

1:1

Shopping Cart

Chargeback Contract

n:m

Fulfillment Request

1:n

1:n

Subscription

Service Monitor


Request

Knowledge Item

Incident

Status1:n


n:m


RFC

1:1

Detect to Correct


UsageComponent


RFC Request




1:n


1:n

1:1




Detect to Correct


Supportive Function Detect to Correct

Incident Component



n:m

1:n

Request

1:n

n:1


Actual Service

CIs1:nRelease Package

IT Asset Management

Supportive Function

FulfillmentRequest


Supportive Function


Detect to Correct

ServiceContract

(Template)

ServiceLevelStatus

Service Contract


Self Service SupportKnowledge Collaboration

Conversation

Service Catalog

Shopping Cart

R2F




Service Model

Data Object – Key

Data Object – AuxiliaryEntity RelationshipRecord Fabric IntegrationEngagement Data FlowCurrent Practice


IT4IT™ Request to Fulfill HPE product mapping

25IT4IT™ is a trademark of The Open Group


Service Model

Data Object – Key





Engagement Dataflow

Current Practice

Project Component




1:n




Usage Record

Chargeback Contract

Bill/Invoice


Usage

Usage

Subscription

1:n

Request

Offer Catalog

n:m

Offer

User Profile

n:m

1:1

Shopping Cart

Chargeback Contract

n:m

Fulfillment Request

1:n

1:n

Subscription

Service Monitor


Request

Knowledge Item

Incident

Status1:n


n:m


RFC

1:1

Detect to Correct


UsageComponent


RFC Request




1:n


1:n

1:1




Detect to Correct


Supportive Function Detect to Correct

Incident Component



n:m

1:n

Request

1:n

n:1


Actual Service

CIs1:nRelease Package

IT Asset Management

Supportive Function

FulfillmentRequest


Supportive Function


Detect to Correct

ServiceContract

(Template)

ServiceLevelStatus

Service Contract


Self Service SupportKnowledge Collaboration

Conversation

Service Catalog

Shopping Cart

CSA, SM, AM

AM UCMDB BSM Suite

Propel

Propel Portal

SM, SAW

SM, SAW

SM, SAW CSA, SM, SA, NA, SE, DMA,

OO

Propel SX

Propel Catalog CSA + AM

PPM, ALM, AgM, SAW

BSM, SM, SAW

Codar

R2F

Fluid Resource Pools• Single infrastructure that boots-up ready for any workload• Auto-assmbles and flexible capacity

Software-Defined Intelligence• Rapidly compose infrastructure in seconds• Template-driven automation for frictionless operations

Unified API• Cloud-like portal for Infrastructure as a Service• Automate IT operation processes• Automate infrastructure deployment for DevOps

Synergy: Composable Infrastructure for Fulfilment ExecutionIncreases efficiency, accelerates service delivery

Software Defined Intelligence

Fluid Resource Pools

Unified API

IT4IT™ Detect to Correct value stream level 2

27


Defect Component


Defect




IncidentEvent

Actual Service CIs

RFCService Monitor

1:n

1:n n:m

n:m


n:m

n:m

n:m

Event Incident

RFC

RFC

Problem RFC

Incident

Request to Fulfill


PortfolioBacklog

Item

n:m

Usage

1:n

Runbook

Run book

Run book

n:m


Defect


Knowledge Item

n:m

1:n

1:n

Supportive Function


Interactionn:m


1:1

1:1

Usage Component

Request to Fulfill

Defect

1:11:1


Request to Fulfill

Status


Incident Component


ProblemComponent



Event Component

RFC

1:n

Request to Fulfill

Actual Service


Service Contract


KPI

n:m



Service Release Bluepr int

n:m


Service Contract (Template)ServiceContract

(Template)



(Incident)

Request to Fulfill

1:1


Component


Service Contract

(Instance)

1:1

n:m

Conversation

n:1

D2C




Service Model

Data Object – Key



IT4IT™ Detect to Correct HPE product mapping

28

Service Model

Data Object – Key





Engagement Dataflow

Current Practice


Defect Component


Defect




IncidentEvent

Actual Service CIs

RFCService Monitor

1:n

1:n n:m

n:m


n:m

n:m

n:m

Event Incident

RFC

RFC

Problem RFC

Incident

Request to Fulfill


PortfolioBacklog

Item

n:m

Usage

1:n

Runbook

Run book

Run book

n:m


Defect


Knowledge Item

n:m

1:n

1:n

Supportive Function


Interactionn:m


1:1

1:1

Usage Component

Request to Fulfill

Defect

1:11:1


Request to Fulfill

Status


Incident Component


ProblemComponent



Event Component

RFC

1:n

Request to Fulfill

Actual Service


Service Contract


KPIn:m




n:m


Service Contract (Template)Service

Contract(Template)



(Incident)

Request to Fulfill

1:1


Component


Service Contract

(Instance)

1:1

n:m

Conversation

n:1

SM, SAW

UD

BSM (APM), BPM, RUM, OM, SiS, NNMi, Diag.

Ops Analytics

BSM (OMi) SM, SAW

ALM

UCMDB OO SM, SAW

PPM

Propel SX

BSM, SM, SAW

Propel Portal

Propel Propel CatalogCodar



D2C

IT4IT Supports Key TransformationsIT4IT & Bi-ModalIT4IT & DevOpsIT4IT & CloudIT4IT & SecurityIT4IT & Service Broker

29

IT4IT & Bi-Modal IT

• Provides Standard Services (Building Blocks)• Focuses on efficiency & cost• Automates Service Delivery

• Responds to ad-hoc demand• Provides catalog feedback• Generates service demand

Mode 2“Fluid IT”

Mode 1“Core IT”

Accelerates

Creates

MeasureSubscribeDefine & publish

Fulfill


DeployDevelopPlan & design Test


Manage Investments

Rationalize Portfolio

Align Strategy

Prioritize Backlog


IT4IT & DevOps

31

DevOps Theme

32

Increase automation Reduce latencyIncrease visibility

Planning App Development App Testing App

releaseRelease decision

High velocity innovation, multiple constraints

Rapidly increasing WIP

Lack of effective customer insight and high latency drives “kitchen sink” requirements

Waiting time for build and test environments drives “desk-side” builds

Poor confidence in test data fosters “release aversion” driving more WIP

Isolated build and integration processes

Deployed App

Manual Testing

increases latency or

drives limited test

coverage

Manual and error prone app deployments

Error prone manual hand-offs and processes

High # defects

Locally optimized teams, measures and tools drives escalating WIP, lack of end-to-end visibility and trust

One way flow

Poor user

experience

“patch in production”

leads to snowflake systems

InfoSec & compliance

engaged late driving

vulnerabilities & re-work

Business demands

Planning App Development App Testing App

releaseRelease decision

High velocity innovation

Rapidly increasing WIP

Lack of effective customer insight and high latency drives “kitchen sink” requirements

Waiting time for build and test environments drives “desk-side” builds

Poor confidence in test data fosters “release aversion” driving more WIP

Isolated build and integration processes

Deployed App

Manual Testing

increases latency or

drives limited test

coverage

Manual and error prone app deployments

Error prone manual hand-offs and processes

High # defects

Locally optimized teams, measures and tools drives escalating WIP, lack of end-to-end visibility and trust

One way flow

Poor user

experience

“patch in production”

leads to snowflake systems

InfoSec & compliance

engaged late driving

vulnerabilities & re-work

Business demands

Continuous delivery

Continuous assessment

ContinuousOperations

Continuous Delivery &

Deployment

Continuous Integration & Testing

Business demands

How IT4IT Supports DevOps

35

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component


D2CR2FR2DS2P

Continuous Integration &

TestingContinuous Delivery

& DeploymentContinuousOperations

IT4IT & Cloud

36

Service Models

5 Essential Characteristics

NIST 800-146: The simple cloud definition standard

On-demand self-service

Broad network access

Resource pooling

Rapid elasticity

Measured service

The 3 basic cloud concepts to know

http://www.nist.gov/manuscript-publication-search.cfm?pub_id=91107537

SaaS

PaaS

IaaS

• Private• Public• Hybrid• Community

Delivery Models

S2P & R2D Impacts in a Cloud / Multi-sourcing strategy

38

PolicyComponent


TestComponent

ProposalComponent

Source Control

Component

BuildComponent

PortfolioDemand

Component

ProjectComponent

Build Package

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component


Strategy toPortfolio Requirement to Deploy

D2CR2FR2DS2P

Services Packaged for Cloud Provisioning• New boundary conditions and interfaces• Container & Microservice Impacts

Cloud Sourcing Policies• Scope (Business, Data)• Business Core / Contextual• Sourcing Guidance• Adopt NIST 800-146 principles

Services Designed for Cloud / multi-supplier• Dependencies, SLAs and Principals• Design in R2F and D2C considerations

Service Portfolio and Scope• Cloud Suitability Analysis• Track Percentage Transformed• Provider Management and Feedback

R2F Impacts in a Cloud / Multi-sourcing Strategy

39




Component

Chargeback/Showback

Component


UsageComponent


Component

Request to Fulfill

D2CR2FR2DS2P

Cost / Usage Transparency• Expose price, utilization to subscribers• Changes consumption behavior• Difficult change for traditional IT

Rationalize the Service request• Contextually Routing Requests• Identify best fulfilment / sourcing

option

Implement Cloud Fulfilment• Automating provider interfaces• Operationalize Service: cost, SLA, monitoring• Manage resource pool allocation / de-allocation

Catalog Cloud Based Services • Size offers: Small, Medium Large• Progressive: IaaS, PaaS, SaaS• Ensure role & use case appropriate

Monitor Usage and Utilization• Critical for “Elasticity” principle• Evolves Capacity Management• Critical in service forecasting

D2C Impacts in a Cloud / Multi-sourcing Strategy

40

ProblemComponent

Incident Component


Event Component

Change Control

Component


Service Monitoring

Component


Component

Detect to Correct

D2CR2FR2DS2P

Problems with providers vs. internal resources• Limited vendor transparency on their Incident / defect• Today: manual, tedious provider interactions

Monitoring providers and internal (Hybrid)• External monitoring needed• SLA Breach cause difficult to determine

Integrated incident handling processes• Case integration usually manual “Swivel chair”• IT4IT ICE addressing case exchange standard

Limited / Federated CI’s and Topology• Service dependencies modeled• New boundaries to manage

Fluid Resource Pools• Single infrastructure that boots-up ready for any workload• Auto-assmbles and flexible capacity

Software-Defined Intelligence• Rapidly compose infrastructure in seconds• Template-driven automation for frictionless operations

Unified API• Cloud-like portal for Infrastructure as a Service• Automate IT operation processes• Automate infrastructure deployment for DevOps

Synergy: Composable Infrastructure for Fulfilment ExecutionIncreases efficiency, accelerates service delivery

Software Defined Intelligence

Fluid Resource Pools

Unified API

IT4IT & Security

42

IT4IT integrated security concerns

43

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component


D2CR2FR2DS2P

Security Policies influence IT service portfolio decisions

Security requirements driven by policy

Verify security requirements

are met

Security services in the

catalog (content)

Security specific monitoring

Treat security as a type incident

Security features built into fulfillment processes

• Diagnosing root-cause• Automating runbook• Predictive modeling

Enterprise Security Context

Where the HPE Security portfolio aligns within IT4IT™

44

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component


D2CR2FR2DS2P

Fortify

ArcSight

ArcSight

Voltage

ArcSight

Fortify

Atalla

ArcSight

FortifyFortify

Services (Content)

IT4IT & Service Brokering

45

Key service broker concerns

46

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component


D2CR2FR2DS2P

Security Policies influence IT service portfolio decisions

Sourcing and interface

requirements

Service provider meets

integration requirements

Brokered and internal services

in the catalog

Monitoring across provider and internal resources

Treat security as a type incident

Service fulfillment integration with suppliers

Diagnose internal vs. provider root cause

Service Sourcing and dependency

designs

Service designs to accommodate internal and external suppliers

Problem Component

Incident Component


Event Component

Diagnostics & Remediation Component

Incident Component

Event Component

Consumer Detect to CorrectProvider Detect to Correct

Problem Component

IT4IT Integrated Incident Systems

Open Incident

Close Incident

Incident Case Exchange

HPE is making IT4IT integrations realOpen micro-service based integration with Service Exchange (HPE IP)

48

ProblemComponent

Incident Component


Event Component

Change Control

Component


Service Monitoring

Component


Component

Problem/KnownError

Incident

ServiceContract Event

RFC

RunBook

ServiceMonitor

ActualService

CIs

Detect to Correct

Service Exchange

HPE Propel Service Portal

Orchestration

Message Broker

Adapter

Cloud Management

Platforms

ExistingIT Systems

3rd Party IT Systems

Exposing product functions as

micro-service

Multi-point integration

working across sourcing chasms

HPE Universal Data Model

implements L3

IT4IT Engagements

49

Key Objectives Leveraging IT4IT

Tools Rationalization & Transformation

Functional Maturity Assessment

Roadmap Planning

New IT Operating Model

Organization to IT Priorities Mapping& Opportunities ProductivityGrowth

CostRisk

Corporate Priorities2

1

3

4

Risk & Productivity2 1

Growth & Cost Growth & Productivity4 3

Growth & Productivity

Medium High

LowRelative Opportunity

Manage Investments

Rationalize Portfolio

AlignStrategy

Prioritize Backlog


Measure & charge

Order a service

Define & publish

Route & fulfill


DeployDevelopRequirements Test


ResolveDiagnoseDetect Change


Example D2C Rationalization

1. Route all monitoring through BSM (RTSM) to capture all events• Generate complete metrics view• Necessary for CLIP processing in correlation and automation

2. Reduce event source tools• Disparate drives greater cost and increased management overhead

3. Longer term: driver pagers from event management vs. monitoring directly

Example Service Monitoring Recommendations

Safeway Rationalization

IT4IT publications available

55

amzn.com/9401800332amzn.com/9401800332 amzn.com/B01BJPNFSS amzn.com/9401800448

http://amzn.com/9401800332

http://amzn.com/9401800448

Goals

Model landscape graphical overview

56

COBIT

IT4I

T R

efer

ence

Impl

emen

tatio

ns

(ven

dor-s

peci

fic)

DeliverPlan Build Run

ITILTOGAF, PRINCE2, PMI, …

Pro

cess

es

Systems

IT4IT Reference Architecture Level 1 V.2.0


ProblemComponent

Incident Component


Event Component

Change Control

Component


Service Monitoring

Component


Component

Detect to Correct




Component

Chargeback/Showback

Component


UsageComponent


Component

Request to Fulfill


TestComponent

Source Control

Component

BuildComponent

ProjectComponent

Build Package

Component

DefectComponent

ServiceDesign

Component



PolicyComponent

ProposalComponent

PortfolioDemand

Component


ServicePortfolio

Component

Strategy toPortfolio

IT4IT™ becoming an “umbrella” for other standards

Con-ceptualService

LogicalService

Blueprint


ActualService

CIs

DesiredServiceModel

ServiceRelease

Con-ceptualService

Blueprint

TOGAF SAFe, Prince II, …

ITIL

ArchiMate57

UML

CO

BIT

Criteria Plan/Build/Run IT Value Chain IT InfrastructureLibrary (ITIL V3) COBIT

Widespread marketstandard

End-to-End view

Service life cycle view

Process view

Systems view

Governance view

Information view

Comparison matrix—overview

58

The IT Value Chain Model provides a comprehensive, end-to-end service life cycle viewand delivers guidance across information, process, system and governance layers.

Leverage integration with other standards where applicable, e.g. ITIL for processes, COBIT for goals cascade.

Not existing To a small extentExisting high level Good Coverage (with Gaps) Complete Coverage Leveraged


Discover more at…

Public resources– The Open Group IT4IT forum – Public site

– Register for free:opengroup.org/IT4IT

– The Open Group IT4IT forum – member collaboration site– Register to join (free with your hpe.com email address):

https://collaboration.opengroup.org/forums/it4it/

– HPE web site:hpe.com/software/it4it

– Email [email protected] for questions

59

http://opengroup.org/it4it

http://opengroup.org/it4it

http://opengroup.org/IT4IT

https://collaboration.opengroup.org/forums/it4it/

https://hpe.com/software/it4it

mailto:[email protected]

Thank [email protected]

60

Documents

The Business of IT IT4IT Reference Architecture Business of IT IT4IT Reference Architecture Mark Bodman IT4IT Strategist. Customer Success. August 11, 2016