UK Travel Trade Survey

69.74%

30.26%

0% 10% 20% 30% 40% 50% 60% 70% 80%

No

Yes

Can you imagine robots working in your company in some

form in the next five years?

When we think of robots…

And we often read things like this…

THIS IS NO LONGER

SCIENCE FICTION

VIDEO

GLOBAL ROBOTIC TRENDS

• Global sales of service robots are

expected to exceed 35 million units

by 2018

• AMR predicts the robotics industry

will be worth over $40bn by 2020

• Tokyo will host the first robot

Olympics in 2020

WHAT IS A ROBOT?

“…it has to have a body”

WHAT IS A ROBOT?

“A robot is a constructed system that

displays both physical and mental

agency, but is not alive in the

biological sense” Richards and Smart

WHAT IS A ROBOT?

WHAT IS A ROBOT?

WHAT IS A ROBOT?

WHAT IS A ROBOT?

https://www.youtube.com/watch?v=GfjGPTKBFB4

ROBOTS IN TRAVEL

EARLY ADOPTERS IN HOTELS

ROBOTS IN AIRPORTS

ROBOT SECURITY

INVESTMENT IS GROWING

AI Landscape: Global Quarterly Financing History

$62 $94 $66 $59 $64 $137

$112 $102

$186

$253

$197

$121

$302

$552

$398

$926

$628

$368

$901

$491

$602

Q1'11 Q2'11 Q3'11 Q4'11 Q1'12 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15 Q2'15 Q3'15 Q4'15 Q1'16

14 19

14 20 21

38 36 36

46 48

58

44

70 75

84 78

91 84

117

105

143

Deals www.cbinsights.com Disclosed Investment ($M)

Over 6000 people:

GLOBAL CONSUMER RESEARCH

‘ROBOPTIMISM’

• 77% expect robots to

be a big part of life

• 73% think they will

improve our lives

ADVANTAGES OUTWEIGH DISADVANTAGES

81%

81%

79%

77%

76%

FASTER DATA

DON’T TIRE

MULTI-LINGUAL

SAVE TIME

GOOD RECALL

TAKE JOBS

ARE IMPERSONAL

CULTURAL NUANCES

LACK CREATIVITY

MAKE HUMANS LAZY

75%

75%

70%

68%

60%

100%

0%

50%

COMFORTABLE WITH ROBOTS IN TRAVEL

Fairly Comfortable

Very Comfortable

WHAT IS A ROBOT?

HUMANS NEED NOT APPLY

18.84%

81.16%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

No

Yes

They take away jobs from humans

ALL ROLES TESTED

Would do as well as humans or better

53% 50% 49% 48% 47% 42% 38% 30% 25%

Help

Desks

Airport

Check-in

Waiters Bar

Staff

Cruise

Crew

Air

Cabin

Crew

Info

Desks

Hotel

Check-in Phone

Agents Room

Service

62%

Hotel

Porters

57%

HUMANS NEED NOT APPLY

• Forrester predicts that robots will

eliminate 11% of jobs in the US by 2021

• Deloitte predict up to 1m UK jobs will

not be performed by humans by 2035

• OU and BoE chief economist predicts

half of all jobs could be replaced by

‘creative robots’ in the next 20 years

ROBOTS POLARIZE

“The development of full artificial intelligence could spell the end of the human race.” Professor Stephen Hawking

HUMANS NEED NOT APPLY

HUMANS NEED NOT APPLY

91.30%

8.7%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

No

Yes

Do you think a robot could replace you?

THEY ALREADY PERFORM FAR MORE

COMPLEX ROLES

Thank You