UC Ariba Supplier Enablement Olaf Schrader © 2011 Ariba, Inc. All rights reserved

UC

Ariba Supplier Enablement

Olaf Schrader

© 2011 Ariba, Inc. All rights reserved.

What is Supplier Enablement (SE)? • Electronically connecting Suppliers to Buyers’ back-office

systems to…

• enable electronic exchange (collaboration) of: profile information such as addresses, bank details or contacts business documents like purchase orders, confirmations,

catalogs, invoices and payments discovery and sourcing responses

© 2011 Ariba, Inc. All rights reserved. 3

Agenda

• What’s New• What’s Coming• Customer Experience


SE Automation

• Ariba has packaged 10 years of Supplier Enablement experience and internal SE tools, productized them, and is making them available for free to all customers who have Membership to the Ariba Network


Value of SE Automation

• Automated SE tracking - 100% embedded to Ariba Network Manual supplier enablement tracking is replaced

• Removes dependency on Ariba via self-service tracking and managing of supplier enablement for buyers and partners

• Manages supplier enablement on exceptions via automated reminders and escalations framework

• Simplifies and increases results of supplier enablement via Built-in standardized, best practices framework for use by buyer, suppliers and partners


Helps you to connect and collaborate

SE Automation – One Pager


Key Features• Embedded into the Ariba Network• Full vendor load• Start enablement for selected vendors• Manage enablement on exceptions• Embedded standardized best practices• Status tracking for buyers, suppliers and partners

Results• Increase number of Transacting AN Suppliers• Speeds up the enablement• Real-time visibility to the SE services

Includes: • Supplier enablement task

assignment based on pre-defined key enablement Activities

• Mass supplier account creation• Automated notifications and

reminders for overdue tasks• Capture of Supplier questions• “Ready to transact” confirmation

tasks for buyers and suppliers• Close link with results from

Supplier Enablement Flight Plan• Buyer, Supplier and Partner shared

status view• Comparison of EPR to AN spend • SE Status Reports

Enablement Setup

Monitor Status and

Manage exceptions

Complete Tasks (Supplier and

Buyer)Assign Activities

Upload Vendors

Start Enablement

SE Automation – Key Steps


Enablement Setup

Monitor Status and

Manage exceptions

Complete Tasks (Supplier and Buyer)

Assign Activities

Upload Vendors

Start Enablement

• Review activities• Custom content for welcome letter• Supplier Information Portal

• Review existing relationships• Upload new vendors

• Assign Activities: PO, Invoice, Catalog

• Start “Wave 01”Trading Relationship Letters for• New supplier• Existing AN supplier• Supplier Raising a question

• Complete Tasks• Monitor SE

Agenda

• What’s New• What’s Coming• Customer Experience


Unified (Supplier) User Experience


One Login to all Ariba Products with unified UI experience Reach all applications and business information Central dashboards across trading partners (Up- and Downstream)

Unified Supplier Profile Directory for all Ariba Products Centrally maintained and auto synched into all connected products and systems

One Login to all Ariba Products with unified UI experience Reach all applications and business information Central dashboards across trading partners (Up- and Downstream)

Unified Supplier Profile Directory for all Ariba Products Centrally maintained and auto synched into all connected products and systems

Features

Sourcing supplier has one login per buyer S4 realm and needs to maintain all his profiles separately

Supplier has now central dashboard to see all Sourcing events

Sourcing supplier has one login per buyer S4 realm and needs to maintain all his profiles separately

Supplier has now central dashboard to see all Sourcing events

Examples or current problems

Buy Side Less out of date supplier profiles Simplified on-boarding process of suppliers Easier supplier profile pull into Ariba Products and ERPs Integrated supplier live cycle

Supply Side Single supplier profile for all buyers Unified user experience Consolidated dashboard view of all cross buyer transactions/ Events

Buy Side Less out of date supplier profiles Simplified on-boarding process of suppliers Easier supplier profile pull into Ariba Products and ERPs Integrated supplier live cycle

Supply Side Single supplier profile for all buyers Unified user experience Consolidated dashboard view of all cross buyer transactions/ Events

Benefits

Under Consideration

• SE Online Dashboard - aggregated SE status views By: Five key milestones, waves, supplier temperature and other failed tasks… Drill down to enablement details via pre-filtered views of existing lists

• Improved Supplier and Vendor Details Screens Show Vendor and Supplier Details next to each other

• Allow suppliers to ask questions at any time Collaboration framework between buyer and supplier o Basically every AN screen

has a head leave button to ask a question• Allow Customers to configure Tasks

Configure Task attributes like number of reminders, offset days Setup new Tasks tasks with manual closure type

• Wave with start/end date logic Support Waves (unlimited number, sequentially generate Wave ID with internal not

displace creation date for internal future reporting) Start date logic that controls when the SE is actually started on vendor level End date logic and show how the included vendors are doing in regards to the planned

end date


Agenda

• What’s New• What’s Coming• Customer experience


Customer Experience

• Early adopters• Open questions• Your current enablement plans• Your best practice


Appendix



KEY FEATURES• Remove dependency on Ariba via

self-service tracking and managing of supplier enablement for buyers and partners • Manage supplier enablement on exceptions via

automated reminders and escalations framework • Simplify and increase results of supplier enablement via

built standardized, best practices into the SE Automation framework for use by buyer, suppliers and partners


SPECIAL VALUE for legacy customers • Manual supplier enablement tracking spread sheets are replaced • “BulkRamp” as provided only by GSO is now available via buyer self-service

BENEFITS / VALUE (Customers and Ariba) Speeds Up the enablement of ready to transact suppliers Increases number of Transacting AN Suppliers Faster ROI Facilitates an SE “factory service model”

Improves effectiveness of SE and lowers cost Supports shared resources (call center) work Adds significant real time visibility to the SE services


• For Buyers Dramatically improves management and tracking of supplier enablement Replaces manual tracking tools such as spreadsheets or offline databases Embeds supplier enablement into the Ariba Network:

– Task assignment– Delivery of automated notifications & reminders– Status tracking

This empowers buying organizations or assigned third-party service providers with self-service capabilities to invite multiple suppliers and ramp them quickly on the Ariba Network

• For Suppliers Improves enablement of new trading relationships on Ariba Network Helps to increase the customer satisfaction through easy collaboration The task list provides suppliers an

– overview of all assigned tasks by activities per customer– Pending tasks are highlighted– Reminders are sent when tasks are overdue.

A customer-specific Supplier Information Portal allows the buyer to include additional content and reference files.


Ariba Supplier Enablement Automation


AN49 Feature Highlights

• Collaboration Buyer and Supplier SE task list with shared status view Capture of Supplier questions at registration “Ready to transact” confirmation tasks for buyers and suppliers

• Efficiency Pre-defined key enablement Activities Automated notification and reminder framework Task views buyer side to only work on exceptions

• Intelligence Close link with results from Supplier Enablement Flight Plan Exception management for overdue tasks SE Status Reports

SE Automations Will AddressCurrent Problems • Buyer Side

SE is too difficult, expensive and time consuming per supplier– Account creation / take ownership / transacting

It is too difficult to monitor SE progress and success (i.e. transacting) There are almost no SE contacts in the ERP VM, “external”, more manual data collection

is required No easy way to assign suppliers to enablement activities Difficult to send custom content in welcome letters QE and Bulk Invite don’t create test accounts There is no simple way to determine which suppliers are ready to transact Summary reporting of SE status and progress is difficult

• Supplier Side Suppliers have no visibility into buyer-required enablement tasks Supplier does not know once a buyer is ready to transact It is difficult to understand how to configure the supplier account


Questions



“Safe Harbor” and Confidential Information Statement

This information reflects the status of Ariba solution planning as of January 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials.

UC

Ariba Supplier Enablement

Olaf Schrader

© 2011 Ariba, Inc. All rights reserved.

Documents

UC Ariba Supplier Enablement Olaf Schrader © 2011 Ariba, Inc. All rights reserved