FIGURE 1.1 PERFORMANCE MEASUREMENT SYSTEM.

System ManajemenDataAnalisis Action Decisions regarding: Stratgy Program Service delivery Operations Resources Goals Objective Targets Standard Performance indicatorProgram evaluations

Comparisons Over time Against targets Across units External benchmarks Othebreakoust

Data collection

Data processing Computation of performance indicator Quality assurance

Mission StrategyGoalObjectiveTarget

Program ServicesOperationsStandard

System Purpose and user for performance measures

EXHIBIT 2.1. PROCESS FOR DESIGNING AND IMPLEMENTING PERFORMANCE MEASUREMENT SYSTEMS

1. Secure manajement commitmen 2. Organize the system development procces 3. Clarify purfose anda system parameters.4. Identyfi outcomes and others performance criteria. 5. Difine, evaluate, and select indicator 6. Develop data collection procedures. Provide for quality assurance 7. Specify the system design. Identify reporting frequencies and channels Determine analytical and reporting formats Develop software applications Assign respontibilities for maintaining the system 8. Conduct a pilot and revise if necessary (optional) 9. Implement full-scale system 10. Use, evaluate, and modify the system as appropriate.

FIGURE 3.1.GENERIC PROGRAM LOGIC MODEL

Longer-term outcomes

Intermediate outcomes

Intial outcomes

External InluencfesCases, CostumersProgram aktivities

Outputs

External InfluencesResources

FIGURE 3.2. AIR TRAFFIC CONTROL PROGRAM LOGIC MODEL

Loss of life, injuries, and property damage avoided

External InfluancesFlight volume and densityOn-board equipment reliability Pilot capability

Collesions provented flaight completed safely

Planes maintain adoquate spacing

Fight segments handled: airport terminalIn-route

Observations, comunication, instructions, and advice to pilot

Profesional controllers, towers,computers,and comunication systems

Scheduled airlinr, military, and general aviation flight

FIGURE 3.4. VOCATIONAL REHABILITATION PROGRAM LOGIC MODEL Resources program Output initial intermediateLong-term Activities outcomesoutputsoutcomesClientsCounseledCounselingAnd guidance

rehabilitation Client successfully employed Clients placed in suitable jobs Clients prepared for viable occupations Clients apply for jobsAssesment, recomendations Interview arranged, trip smade Suitable job identified Prosthetics provided Trauning program completedOTJEvaluation Placement assistanceEmployer and job development Equipment Filling OccupationalTraining

counselors

support staff

Found for tranningClients adjust to job

FIGURE 3.5. TEEN MOTHER PARENTINGEDUCATION PROGRAM LOGIG MODEL

Babies achieve appropriate twelve-month millestones for physical motor, verbal, and social development

Teen mother provide proper health care, nutrition, social and interaction to their babies Pregnant teen deliver healthy babies

Pregnant teen follow proper Nutrition and heath guidelines

Teen mothers know infant nutrition, development, safety, and social interaction guidelines. Pregnant teen know prenatal instruction and health guidelines

Number of teen served in prenatal classes, infant care classes Number of hours of instruction provided and prenatal classes, infant care classes Number of hours of counseling provided to pregnant teen , mothers of infant

Program manager and RN instructor provide classes for pregnant teen on prenatal nutrition and health ; delivered in high school twice a week for one hour.

Program manager and RN instructor provide on infant health care , nutrition and social interaction delivered in high school twice a week for one hour.

Counselor meets individually with teen once with teen once per week to support application of material presented in class to teen situation

MSW program manager , assistant program manager, part-time RN instructor, MFCC counselor social work and counseling intern nationally certified educational manual, videos, and others instructional material , facilities ; funding.

FIGURE 4.1. CHILD SUPPORT EMPFORCEMENT PROGRAM LOGIC MODEL

Component outputs nitialintermediate longer-And resources outcome outcometime outcomes

Absentee parent located Absentee parents searches

Peternities established

Paternities investigated

Obligation

Children receive adequate support

Payment obligated

Court order sought

Filled offioesPayment collected and disbursed to custodia parent

Agent and locator

Wage assignment and arrangement made

Accounts established

Enforoement/ colectins

Needs for public welfare reduced

Job skill aoquired by absentee parent Training program completed

Employes Absentee parent earning wages

Fatherhood iniciative

Absentee parent employed Employment opportunities identified

EmployeeTraining Funds

FIGURE 4.2. STATER WORKES CONVENSATION PROGRAM LOGIC MODEL

Component output initial intermediate long-term Outcomes outcomes outcomes Medical treatment provided

Employees with extended absences receive financial support Employees recover from injuries

Claims processing

Occupational fitness restoredRehabilitationServices provided

Lost work days minimized

Job analyses completed

Operational disruptions minimized

Return to work program

Employes return to regular joba more expeditiously

RehabilitationAssecments contducted

Employes return to work siteciner

Reduced medical cost disability payment and issurance premium

Inspections and recommendations completed

Fewer accident and injuries Safer work condition Corrective action taken by agencies

Safety

Illustrative highway maintenance performance measures Performance indicator

Gallons of patchingMaterial applied

Lane-miles resurfacedCost per lane-mile resurfaced

Miles of shoulder graded Per crew day

Task hour completedPer production hourMean quality assurance score

Percentage of road in compliance with AASHTO standard

Average pavementQuality index (PQI)

Percentage of motorist ratings red quality as satisfactory

costumers service index(CSI)

accident per 100 million vehicle-miles with road condition as a contributing factor

Performance dimensionstatistical form

ResourceRaw number

Outputs Raw number

Operating efficiency Ratio

Productivity Ratio

ProductivityRatio

QualityAverage

Immediate outcome Percentage

Immediate outcome Median

Costumer satisfaction Percentage OutcomeRate