PAT R I C I A C O X10450 6 Mile Rd #207

Battle Creek, Michigan 49014(734) 604-0468

Cox.Trish@ymail.com

OBJECTIVE

• Manager in an organization where a strong track record of diverse organizing and directing of operations and staff is needed while keeping the customer‘s needs the top priority.

PROFESSIONAL EXPERIENCE

June 2011 – Present Bed Bath and Beyond Jackson, MIMerchandise Manager/Service Trainer• As the service trainer I conduct all new hire orientations and cashier training. I also teach

selling classes and product knowledge classes on specific products and how to sell them. As the merchandising manager I oversee both hard and softlines daily to ensure product and marketing programs are visually correct, exciting and inviting. I map all of the departments, and aisles a season ahead to plan for product placement and proper ordering of the merchandise, then ensure my staff understands the plan and is able to execute it. I also order all of the merchandise in my store.

August 2008 – June 2011 Dress Barn Portage, MIStore Manager• Site Manager overseeing all operations of retail store. Ultimately responsible for driving

monthly sales through proper coaching and staff management. Plan and staff store for all hours of operations to meet corporate needs while maintaining low labor to sales ratio. In charge of budget control for facility encompassing all overhead costs. Evaluate personnel performance including critical decision making and counseling. Prepare daily, weekly, monthly financial and performance reports for district manager and corporate directors.

June 2007 – August 2008 Chico’s Livonia, MICo-Manager• In charge of connecting clients with personal shoppers based on personality and personal

style while ensuring client satisfaction with the match. Responsible for recruiting and hiring for sales and management positions, as well as their training. Also responsible for budget control by closely monitoring supply need vs. cost, as well as through payroll control. In charge of driving sales on a daily basis while motivating sales staff to perform at highest quality level possible.

October 2000 – June 2007 Bath & Body Works Livonia, MICo-Manager• In charge of recruiting, interviewing and hiring for sales and management positions, as

well as training new hires to perform all aspects of their jobs. Created work schedule for up to 90 employees. Committed to daily training of associates on new product knowledge and selling techniques. Worked diligently to drive sales while providing first-rate customer service. Developed enthusiastic sales team through coaching and developing.

March 1997 – October 2000 Catherine’s P.S. Westland, MICo-Manager• In charge of community outreach program which included organizing and hosting fashion

shows for local organizations. Responsible for overseeing store’s budget and driving sales. Accountable for training associates on job requirements such as customer service and style tips.

KEY STRENGTHS AND COMPETENCIES

• Staff Scheduling• Performance Management• Planning• Recruiting and staffing initiatives• Staff development programs• Team leadership, coaching, and mentoring• Needs assessment and product education• Minimizing profit loss through shrink control and training• Proficient with Microsoft Office programs• Strong attention to detail• Budget control through payroll and ordering• 1997 Store Manager of the Year for Fashion Bug

EDUCATION

2003 – 2004 University of Phoenix Livonia, MI• Completed courses towards BAS in Business Management.

1990 – 1993 Romulus High School Romulus, MI• Graduated with Honors. Advanced studies.