Training and Development_23rd Dec 2011

8/3/2019 Training and Development_23rd Dec 2011

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Training, Development andCareer Management


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Concept of Training

the systematic development of the knowledge , skills

and attitudes required by an individual to perform

adequately a given task or job.

Training and development

Needs= Standard Performance - Actual Performance


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Purpose of training

y Improving employee performance

y Updating Employee Skills

y Preparing for Promotion and Managerial Succession

y Retaining & Motivating Employees

y Creating an efficient & effective Organization


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Areas of Training

y Company Policies & Procedures

y Skill- based training

y Human Relations training

y Problem Solving training

y Managerial & Supervisory training


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Training Process

y Needs assessment

y Deciding on objectives of T&D

y Designing T&D programme

y Implementation of the programme

y Evaluation


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Analyzing Training Needs

Task Analysis:Assessing New Employees

Training Needs

Performance Analysis:Assessing Current Employees

Training Needs

Training Needs

Analysis


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Assessing training needs

Determining

organizational

goals

Identifying

deficiencies in

the skill &

knowledgelevels of

employees

Prioritizing the

tasks in

meeting goals

Determining

the skills

required byemployees

Assessing training needs


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Assessing Current Employees Training Needs

Performance Appraisals

Job-Related

Performance Data

Observations

Interviews

Assessment Center

Results

Individual Diaries

Attitude Surveys

Tests

Methods for

IdentifyingTraining

Needs


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Steps in Training Process

Who are the trainees?Who are the trainers?

What methods &Techniques?

Where to conductPrograme?

What principles ofLearning?

What should be thelevel of training?


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Initiatives to Rectify Performance DiscrepancyPerformance Discrepancy

Is it worth fixing

Inadequate FeedbackReward/Punishment

Incongruence

Obstacles in the

SystemKSA Deficiency

Provide Proper

Feedback

Change

ContingenciesRemove Obstacles

Choose Appropriate

Remedy

Job Aid

Training

Practice

Change the Job

Transfer or Terminate

Yes

Yes

Yes Yes Yes Yes


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Importance of Learning

y Motivation

y Participation

y Feedback

y Repetition

y Application


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Evaluation of the Training Program

Assessing theknowledge

prior to

training

SettingEvaluationCriteria

Trained ordevelopedworkers

Assessing theknowledge

after training

Transfer tothe job

Follow-upstudies


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Levels of Training EvaluationLevels Questions being asked Measures

Result

Behaviour

Learning

Reaction

AccidentsQualityProductivityTurnoverMoraleCosts

Profits

PerformanceAppraisal bysuperior, peer,client,subordinate

Written testsPerformancetests

Gradedsimulations

Questionnaires

Is theorganisation orunit better becauseof the training?

Are trainees behaving differentlyon the job after training? Are theyusing the skills and knowledgethey learnt in training?

To what extent do trainees have greater

knowledge or skill after the trainingprogramme than they did before?

Did the trainees like the programme, the trainers, thefacilities? Do they think the course was useful? Whatimprovement can they suggest?


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Concept of Management Development

y it relates to the development & growth of theemployees in an organization through a systematicprocess


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Process of Management Development

Assessing the

companysstrategic

needs

Developing the

managers andfuture

managers

Long-Term Focus

of Management

Development

Appraising

managerscurrent

performance


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Management Development Programmes

MDPs

On-the job MethodsJob rotation

CoachingAction Learning

Staff Meetings

Lateral Transfer

Off-the job MethodsSeminars & Conference

Corporate

universities/Universityrelated programCase studies

Business GamesIn-Basket Method

Role PlayBehaviour Modeling


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Managing Organizational Change andDevelopment

Strategy TechnologiesCulture

What to Change

Structure Employees


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Managing Organizational Change andDevelopment (contd)

Overcomingresistance to

change

Effectively

usingorganizational

development

practices

The Human

Resource Managers

Role

Organizing

and leadingorganizational

change


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Career Development Initiatives

y Career planning workshops

y Career counselling

y Monitoring

y Personal development

y Career workbooks


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Documents

Training and Development_23rd Dec 2011