TRACY TRAN

CAREER OBJECTIVE

I am seeking for a part time or casual retail

position where to apply my extensive customer

service and retailing skills in order to contribute to

company’s profitability and brand image.

MARKETING RELATED PROJECT

2- year Strategic marketing plan| SEO Interactive company | Mar- May 2015

. We are required to come up w ith a Strategic marketing plan, focusing on

online channels, in the budget constrain of $20,000 for 2 years. After doing

extensively external and internal analysis on both the company an d market. An

outcomes of our group work is a digital marketing focused plan with estimated

cost of only 15,000 and get a really positive feedback from our guests including

M athew Forte, The M arketing and Communications Manager for M arketing Eye,

Australia and Mrs Andrea Georgiou, w ho has w orked for a number of B2B f irms

and is currently contracting with a consultancy firm specialising in strategy.

Market Research on Gen Yers spending pattern- Vietnam| Visa Inc. | Mar- May

2014

Conducting a quantitative analysis with sample size of 100 respondents relat ing to

the populat ion of around 10 million (young adults in major cit ies). Skills that I gained after the project including generate a well-designed quest ionnaires

from relevant research quest ions and using SPSS software to analyse the

quantitative results and turns them into meaningful and useful report.

WORK EXPERIENCE

Sales and Marketing Assistant | S&W Consulting Group | Nov 2015 – Jan 2016

Attended weekly meeting with team members to monitor and update on

campaign status.

Achieved monthly sales target and followed up customers.

6 Victoria St, Oak Park VIC

3046 0403664703

tracy.tt.tran@gmail.com

https://au.linkedin.com/in/tracy-

tran-9228a983

TRACY TRAN

Continuously monitored and rev iewed daily sales actual and responsible to

report progresses and/or problems to Sales Superv isor and to suggest changes

if necessary.

Followed up sales policy given by company and based on announcement.

Filed the document, memo, BA, special price sheet, price sheet, promotion

program, competitor’s program-price, market share, list of customers.

Assisted with implementation of social media strategy

Participated in promotional events and proactively creating partnerships.

Sales Advisor | H&M GPO | Oct 2015 – Mar 2016

Delivered excellent customer service and merchandising duties on the

sales f loor.

M aintaining v isual merchandising standards and ensuring the store always

looks inv iting.

Operated cash registers.

Controlled access to f itting rooms, unloaded and organizing inventory,

and cleaned the store.

Sales Assistant | Hipster Highpoint | May 2015 – Oct 2015

Providing the excellent customer service and dr iving sales whilst

maintaining a v ibrant store environment.

Performing the tasks assigned and actively develop customer relationship.

Being an ambassador of the brand

Assisting w ith store housekeeping

Sales Consultant | Vodafone Melbourne Central| Sep 2014 – Jan 2015

Persuade and attract customers to come and sign a 1 year/2 years contract

w ith Vodafone.

Explain the mobile packages to clarify and satisfy the needs of customers.

M ake customers feel close when explaining by giv ing enough essential

information and try to persuade them w ith many benefits they will get.

M eeting daily and monthly target that the head office has resigned to a

particular store.

Store Manager | Urban Burger | Jan 2015 – Sep 2015

Deliver strong sales results through effective management of controls

I mplemented stock management systems to ensure quality control, accurate

ordering, stocktakes and w astage minimisation.

Be accountable for the performance and presentation of the store.

Ensured the day to day running of the operation is in line with key policies and

procedures.

Front Staff | Urban Burger | Jan 2015 – Sep 2015

Taking order & serve customers w ith the happiest attitude

Cleaning and managing washing area

Double-checking the in stock food

RELEVANT SKILLS AND ABILIT IES

Customer service and retail

Ability to successfully assist, consult and offer the r ight product/ service to

customers from diverse backgrounds and across a range of age groups.

Teamwork

I 'm able to work cooperatively in a team or autonomously, to deliver excellent

results and achieve sales targets through my experience w ith S&W and H&M.

Time Management

I have developed time management sk ills through my experience in

balancing, study and extracurricular activities, all w hilst completing tasks on

time.

Attention To Detail

I n my experience working part-time in hospitality and retail, I have regularly

dealt w ith balancing the cash registers which requires an attention detail and

focus in entering transactions, calculating total payments received during the

day and reconciling this with total sales.

Problem Solving

Sev eral years w orking in customer services and fast-paced retail and

hospitality has trained me to quickly identify the problem, communicate it to

the relevant people and quickly assist with coming up w ith effective solutions.

Computing

Confident user of Microsoft Word, Excel, Power Point and Access

Built models using database, web and spreadsheet technologies for one of my

business subjects and obtained a high distinction

Adobe: I llustrator, InDesign, Photoshop

EDU CATION

Bachelor of Business (Accountancy), 2016 – Current RMIT University

Anticipated date for completion: Nov 2016

Bachelor of Business (Marketing), 2012 – 2015 RMIT University

VOLU NTEER EXPERIENCE

Ambassador, Nov - Dec 2012 RMIT University

Represented for RMIT University in a wide range of activ ities initiated by the

Marketing and Student Recruitment team such as Enrolment day.

Student Learning Advisor Mentors , Nov - Dec 2012 RMIT University

Assisted students who have difficulty with their academic studies

Marketing Member and Promotion Events Coordinator, Nov 2012- Dec 2012 AIESEC RMIT

Developed and implemented promotional activ ities to engage students and help

achieve AIESEC RMIT's goal of 70 Exchanges.

Brainstormed and developed ideas with other members for pre-event marketing

activ ities.

Tasked with being an effective brand ambassador and maintaining AIESEC

branding knowledge in all events and campaigns.

Marketing Member, Aug 2012- Dec 2013 Vietnamese International Students at RMIT (VISAR)

Generated the themes and concept for each project of club.

Discussed and div ided task to each member, then kept track.

Planned and managed marketing activ ities for every campaign.

Collaborate with PR and program department in each project.

ACHIEVEMENTS

Delegate at the Association of Southeast Asian Nations- Australia Jul 2013

Youth Summit

Represented for the group of Vietnamese students who is living and studying in

Australia, exchanged and discussed about current issues in Australia and Asian

countries.

Delegate at the ISFiT (International Student Festival in Trondheim) 5th – 15th 2015

Being a part of 450 students from over the world to exchange ideas and discuss

about the solution to the present challenges at hand.

INTERESTS

Sports including swimming and cycling.

Travelling, movies, writing.