TR MassageTherapy NCII

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TA!E "# C"NTENTSHEALTH, SOCIAL AND OTHER COMMUNITY

DEVELOPMENT SERVICES SECTOR

MASSAGE THERAPY NC II

Section 1 MASSAGE THERAPY NC II QUALIFICATION 2

Section 2 COMPETENCY STANDARDS 3

!"ic Co#$etencie" 3

Co##on Co#$etencie" 1%

Co&e Co#$etencie" '2

Section 3 TRAINING STANDARDS %(

3)1 C*&&ic*+*# De"in %(

!"ic Co#$etencie"

Co##on Co#$etencie"

Co&e Co#$etencie"

3)2 T&!inin De+i-e&. (13)3 T&!inee Ent&. Re/*i&e#ent" (2

3)' Li"t o0 Too+", E/*i$#ent !n M!te&i!+" (23) T&!inin F!ci+itie" ('3) T&!ine&4" Q*!+i0ic!tion" ('3)% In"tit*tion!+ A""e""#ent ('

Section ' NATIONAL ASSESSMENT ANDCERTIFICATION ARRANGEMENTS (

COMPETENCY MAP (

DEFINITION OF TERMS (%

AC5NO6LEDGMENTS ((

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TRAINING REGULATIONS FOR MASSAGE THERAPY NC II

SECTION 1 MASSAGE THERAPY NC II QUALIFICATION

The MASSAGE THERAPY NC II %uali&ication consists o& competencies that aperson must achieve to 'ork 'ithin a holistic therapeutic massage &rame'ork( topromote healing) to alleviate pain and discom&ort) to hasten recovery) to initiaterela*ation and to improve the 'ell +eing o& the client,patient-

The .nits o& Competency comprising this %uali&ication include the &ollo'ing(

UNIT CODE ASIC COMPETENCIES/001110/ 2articipate in 'orkplace communication

/0011103 4ork in a team environment

/0011105 2ractice career pro&essionalism

/0011106 2ractice 0ccupational health and sa&ety procedures

UNIT CODE COMMON COMPETENCIES

7CS$$01 Implement and monitor in&ection control policies andprocedures

7CS$$0$ Respond e&&ectively to di&&icult,challenging +ehavior

7CS$$0 Apply +asic &irst aid

7CS$$08 Maintain high standard o& patient services

UNIT CODE CORE COMPETENCIES

7CS$$16 4ork 'ithin a holistic therapeutic massage &rame'ork

7CS$$19 2er&orm therapeutic massage assessment

7CS$$$0 2lan the therapeutic massage treatment

7CS$$$1 Implement therapeutic massage treatment

7CS$$$$ 2er&orm remedial therapeutic massage treatment

A $e&"on 78o 8!" !c8ie-e t8i" Q*!+i0ic!tion i" co#$etent to 9e:

; M!""e*& < M!""e*"e; M!""!e T8e&!$i"t =S7ei"8 M!""!e>

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SECTION 2 COMPETENCY STANDARDS

This section gives the details o& the contents o& the +asic) common and core units o&competency re:uired in MASSAGE THERAPY NC II)

ASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN 6OR5PLACE COMMUNICATION

UNIT CODE : ??3111?

UNIT DESCRIPTOR : This unit covers the kno'ledge) skills and attitudesre:uired to gather) interpret and convey in&ormation inresponse to 'orkplace re:uirements-

ELEMENTPERFORMANCE CRITERIA

Italicized termsare ela+orated in the Range o& ;aria+les

1- "+tain and convey'orkplacein&ormation

1-1 Speci&ic and relevant in&ormation is accessed &romappropriate sources.

1-$ E&&ective :uestioning ) active listening and speakingskills are used to gather and convey in&ormation-

1- Appropriate medium is used to trans&er in&ormation andideas-

1-8 Appropriate non< ver+al communication is used-1-/ Appropriate lines o& communication'ith supervisors

and colleagues are identi&ied and &ollo'ed-1-3 De&ined 'orkplace procedures &or the location and

storage o& in&ormation are used-1-5 2ersonal interaction is carried out clearly and concisely-

$- 2articipate in'orkplace meetingsand discussions

$-1 Team meetings are attended on time-$-$ "'n opinions are clearly e*pressed and those o& others

are listened to 'ithout interruption-$- Meeting inputs are consistent 'ith the meeting purpose

and esta+lishedprotocols.$-8 Workplace interactions are conducted in a courteous

manner-$-/ %uestions a+out simple routine 'orkplace procedures

and maters concerning 'orking conditions o&employment are asked and responded to-

$-3 Meetings outcomes are interpreted and implemented-

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- Complete relevant'ork relateddocuments

-1 Range o& formsrelating to conditions o& employmentare completed accurately and legi+ly-

-$ 4orkplace data is recorded on standard 'orkplace&orms and documents-

- asic mathematical processesare used &or routinecalculations-

-8 Errors in recording in&ormation on &orms, documents are

identi&ied and properly acted upon--/ Reporting re:uirements to supervisor are completedaccording to organi=ational guidelines-

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RANGE OF VARIALES

VARIALE RANGE

1- Appropriate sources 1-1- Team mem+ers

1-$- Suppliers

1-- Trade personnel

1-8- !ocal government

1-/- Industry +odies

$- Medium $-1- Memorandum$-$- Circular

$-- Notice

$-8- In&ormation discussion

$-/- #ollo'


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EVIDENCE GUIDE

1- Critical aspects o&competency

Assessment re:uires evidence that the candidate(1-1- 2repared 'ritten communication &ollo'ing standard

&ormat o& the organi=ation

1-$- Accessed in&ormation using communicatione:uipment

1-- Made use o& relevant terms as an aid to trans&erin&ormation e&&ectively

1-8- Conveyed in&ormation e&&ectively adopting the &ormalor in&ormal communication

$- .nderpinningkno'ledge andattitudes

$-1- E&&ective communication$-$- Di&&erent modes o& communication$-- 4ritten communication$-8- "rgani=ational policies$-/- Communication procedures and systems

$-3- Technology relevant to the enterprise and theindividual>s 'ork responsi+ilities

- .nderpinning skills -1- #ollo' simple spoken language-$- 2er&orm routine 'orkplace duties &ollo'ing simple

'ritten notices-- 2articipate in 'orkplace meetings and discussions-8- Complete 'ork related documents-/- Estimate) calculate and record routine 'orkplace

measures-3- asic mathematical processes o& addition)

su+traction) division and multiplication

-5- A+ility to relate to people o& social range in the'orkplace

-6- ?ather and provide in&ormation in response to'orkplace Re:uirements

8- Resourceimplications

The &ollo'ing resources MUST+e provided(8-1- #a* machine8-$- Telephone8-- 4riting materials8-8- Internet

/- Method o&assessment

Competency MUST+e assessed through(/-1- Direct "+servation

/-$- "ral intervie' and 'ritten test3- Conte*t o&

assessment

3-1- Competency may +e assessed individually in theactual 'orkplace or through accredited institution



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UNIT OF COMPETENCY: 6OR5 IN A TEAM ENVIRONMENT

UNIT CODE : ??3111?

UNIT DESCRIPTOR : This unit covers the skills) kno'ledge and attitudes toidenti&y role and responsi+ility as a mem+er o& a team-



1- Descri+e team roleand scope

1-1- The role and objective of the teamis identi&ied&rom availa+le sources of information.

1-$- Team parameters) reporting relationships andresponsi+ilities are identi&ied &rom team discussionsand appropriate e*ternal sources-

$- Identi&y o'n roleand responsi+ility'ithin team

$-1- Individual role and responsi+ilities 'ithin the teamenvironment are identi&ied-

$-$- Roles and responsi+ility o& other team mem+ers areidenti&ied and recogni=ed-

$-- Reporting relationships 'ithin team and e*ternal toteam are identi&ied-

- 4ork as a teammem+er

-1- E&&ective and appropriate &orms o& communicationsused and interactions undertaken 'ith team mem+ers'ho contri+ute to kno'n team activities ando+@ectives-

-$- E&&ective and appropriate contri+utions made tocomplement team activities and o+@ectives) +ased onindividual skills and competencies and workplacecontext.

-- "+served protocols in reporting using standardoperating procedures-

-8- Contri+ute to the development o& team 'ork plans+ased on an understanding o& team>s role ando+@ectives and individual competencies o& the

mem+ers-



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RANGE OF VARIALES

VARIALE RANGE

1- Role and o+@ectiveo& team

1-1- 4ork activities in a team environment 'ith enterpriseor speci&ic sector

1-$- !imited discretion) initiative and @udgement may+edemonstrated on the @o+) either individually or in ateam environment

$- Sources o&in&ormation

$-1- Standard operating and,or other 'orkplaceprocedures

$-$- o+ procedures

$-- Machine,e:uipment manu&acturer>s speci&icationsand instructions

$-8- "rgani=ational or e*ternal personnel

$-/- Client,supplier instructions

$-3- %uality standards

$-5- "7S and environmental standards

- 4orkplace conte*t -1- 4ork procedures and practices

-$- Conditions o& 'ork environments

-- !egislation and industrial agreements

-8- Standard 'ork practice including the storage) sa&ehandling and disposal o& chemicals

-/- Sa&ety) environmental) housekeeping and :ualityguidelines



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EVIDENCE GUIDE


Assessment re:uires evidence that the candidate(

1-1- "perated in a team to complete 'orkplace activity1-$- 4orked e&&ectively 'ith others

1-- Conveyed in&ormation in 'ritten or oral &orm

1-8- Selected and used appropriate 'orkplace language

1-/- #ollo'ed designated 'ork plan &or the @o+

1-3- Reported outcomes

$- .nderpinningkno'ledge and

attitudes

$-1- Communication process

$-$- Team structure$-- Team roles

$-8- ?roup planning and decision making

- .nderpinning skills -1- Communicate appropriately) consistent 'ith theculture o& the 'orkplace


The &ollo'ing resources MUST +e provided(

8-1- Access to relevant 'orkplace or appropriatelysimulated environment 'here assessment can take

place8-$- Materials relevant to the proposed activity or tasks


Competency may +e assessed through(

/-1- "+servation o& the individual mem+er in relation tothe 'ork activities o& the group

/-$- "+servation o& simulation and or role play involvingthe participation o& individual mem+er to theattainment o& organi=ational goal

/-- Case studies and scenarios as a +asis &or discussiono& issues and strategies in team'ork

3- Conte*t o&assessment

3-1- Competency may +e assessed in 'orkplace or in asimulated 'orkplace setting

3-$- Assessment shall +e o+served 'hile task are +eingundertaken 'hether individually or in group



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UNIT OF COMPETENCY: PRACTICE CAREER PROFESSIONALISM

UNIT CODE : ??3111?%

UNIT DESCRIPTOR : This unit covers the kno'ledge) skills and attitudes inpromoting career gro'th and advancement-



1- Integrate personal

o+@ectives 'ith

organi=ational goals

1-1 2ersonal gro'th and 'ork plans are pursued to'ards

improving the :uali&ications set &or the pro&ession-

1-$ Intra< and interpersonal relationships is are maintained in

the course o& managing onesel& +ased on per&ormance

evaluation.

1- Commitment to the organi=ation and its goal is

demonstrated in the per&ormance o& duties-

$- Set and meet 'ork

priorities

$-1 Competing demands are prioriti=ed to achieve personal)

team and organi=ational goals and o+@ectives-

$-$ Resourcesare utili=ed e&&iciently and e&&ectively to

manage 'ork priorities and commitments-

$- 2ractices along economic use and maintenance o&

e:uipment and &acilities are &ollo'ed as per esta+lishedprocedures-

- Maintain pro&essional

gro'th and

development

-1Trainings and career opportunitiesare identi&ied and

availed o& +ased on @o+ re:uirements-

-$Recognitionsare sought,received and demonstrated as

proo& o& career advancement-

-Licenses andor certificationsrelevant to @o+ and career

are o+tained and rene'ed-



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RANGE OF VARIALES

VARIALE RANGE

1- Evaluation 1-1 2er&ormance Appraisal

1-$ 2sychological 2ro&ile1- Aptitude Tests

$- Resources $-1 7uman$-$ #inancial$- Technology

$--1 7ard'are

$--$ So&t'are

- Trainings and careeropportunities

-1 2articipation in training programs -1-1 Technical

-1-$ Supervisory -1- Managerial -1-8 Continuing Education-$ Serving as Resource 2ersons in con&erences and

'orkshops

8- Recognitions 8-1 Recommendations8-$ Citations8- Certi&icate o& Appreciations8-8 Commendations8-/ A'ards

8-3 Tangi+le and Intangi+le Re'ards

/- !icenses and,orcerti&ications

/-1 National Certi&icates/-$ Certi&icate o& Competency

/- Support !evel !icenses/-8 2ro&essional !icenses

TR Massage Therapy NC II 1$


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EVIDENCE GUIDE


Assessment re:uires evidence that the candidate(1-1 Attained @o+ targets 'ithin key result areas BRAs

1-$ Maintained intra < and interpersonal relationship in thecourse o& managing onesel& +ased on per&ormanceevaluation

1- Completed trainings and career opportunities 'hich are+ased on the re:uirements o& the industries

1-8 Ac:uired and maintained licenses and,or certi&icationsaccording to the re:uirement o& the :uali&ication

$- .nderpinningkno'ledge andattitudes

$-1 4ork values and ethics BCode o& Conduct) Code o&Ethics) etc-

$-$ Company policies

$- Company operations) procedures and standards$-8 #undamental rights at 'ork including gender sensitivity$-/ 2ersonal hygiene practices

- .nderpinning skills -1 Appropriate practice o& personal hygiene-$ Intra and Interpersonal skills- Communication skills


The &ollo'ing resources MUST+e provided(8-1 4orkplace or assessment location8-$ Case studies,scenarios


Competency may +e assessed through(/-1 2ort&olio Assessment

/-$ Intervie'/- Simulation,Role


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UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETYPROCEDURES

UNIT CODE : ??3111?(

UNIT DESCRIPTOR : This unit covers the outcomes re:uired to comply 'ithregulatory and organi=ational re:uirements &oroccupational health and sa&ety-


Italicizedterms are ela+orated in the Range o& ;aria+les

1- Identi&y ha=ards andrisks

1-1 !afet" regulationsand 'orkplace sa&ety andha=ard control practices and procedures areclari&ied and e*plained +ased on organi=ation

procedures-1-$ #azardsrisksin the 'orkplace and theircorresponding indicators are identi&ied to minimi=eor eliminate risk to co


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ELEMENT

PERFORMANCE CRITERIA

Italicizedtermsare ela+orated in the Range o& ;aria+les- Control ha=ards

and risks-1"ccupational 7ealth and Sa&ety B"7S procedures &or

controlling ha=ards,risks in 'orkplace are consistently&ollo'ed-

-$2rocedures &or dealing 'ith 'orkplace accidents) &ire andemergencies are &ollo'ed in accordance 'ithorgani=ation "7S policies-

-%ersonal protective e&uipment '%%()is correctly usedin accordance 'ith organi=ation "7S procedures andpractices-

-8Appropriate assistance is provided in the event o& a

'orkplace emergency in accordance 'ith esta+lishedorgani=ation protocol-

8- Maintain "7Sa'areness

8-1(mergenc"*related drills and trainings areparticipated in as per esta+lished organi=ationguidelines and procedures-

8-$+#! personal recordsare completed and updated inaccordance 'ith 'orkplace re:uirements-

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RANGE OF VARIALES

VARIALE RANGE

1- Sa&ety regulations May include +ut are not limited to(1-1 Clean Air Act1-$ uilding code1- National Electrical and #ire Sa&ety Codes1-8 4aste management statutes and rules1-/ 2hilippine "ccupational Sa&ety and 7ealth Standards1-3 D"!E regulations on sa&ety legal re:uirements1-5 ECC regulations

$- 7a=ards,Risks May include +ut are not limited to($-1 2hysical ha=ards impact) illumination) pressure) noise)

vi+ration) temperature) radiation$-$ iological ha=ards< +acteria) viruses) plants) parasites)mites) molds) &ungi) insects$- Chemical ha=ards dusts) &i+ers) mists) &umes) smoke)gasses) vapors$-8 Ergonomics

2sychological &actors over e*ertion, e*cessive

&orce) a'k'ard,static positions) &atigue) direct

pressure) varying meta+olic cycles

2hysiological &actors monotony) personal

relationship) 'ork out cycle



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VARIALE RANGE

- Contingencymeasures

May include +ut are not limited to(-1 Evacuation

-$ Isolation- Decontamination-8 BCalling designed emergency personnel

8- 22E May include +ut are not limited to(8-1 Mask8-$ ?loves8- ?oggles8-8 7air Net,cap,+onnet8-/ #ace mask,shield8-3 Ear mu&&s8-5 Apron,?o'n,coverall,@ump suit

8-6 Anti


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EVIDENCE GUIDE


Assessment re:uires evidence that the candidate(1-1 E*plainedclearly esta+lished 'orkplace sa&ety and

ha=ard control practices and procedures

1-$ Identi&ied ha=ards,risks in the 'orkplace and itscorresponding indicators in accordance 'ithcompanyprocedures

1- Recogni=ed contingency measures during 'orkplaceaccidents) &ire and other emergencies

1-8 Identi&ied terms o& ma*imum tolera+le limits +ased onthreshold limit value< T!;-

1-/ #ollo'ed "ccupational 7ealth and Sa&ety B"7Sprocedures &or controlling ha=ards,risks in 'orkplace

1-3 .sed 2ersonal 2rotective E:uipment B22E inaccordance 'ith company "7S procedures andpractices

1-5 Completed and updated "7S personal records inaccordance 'ith 'orkplace re:uirements

$- .nderpinningkno'ledge and

attitudes

$-1 "7S procedures and practices and regulations$-$ 22E types and uses$- 2ersonal hygiene practices$-8 7a=ards,risks identi&ication and control$-/ Threshold !imit ;alue


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COMMON COMPETENCIES

UNIT OF COMPETENCY : IMPLEMENT AND MONITOR INFECTIONCONTROL POLICIES AND PROCEDURES

UNIT CODE : HCS3232?1UNIT DESCRIPTOR : This unit is concerned 'ith in&ection control

responsi+ilities o& employees 'ith supervisoryaccounta+ility to implement and monitor in&ectioncontrol policy and procedures in a speci&ic 'orkunit or team 'ithin an organi=ation- This unit doesnot apply to a role 'ith organi=ation


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ELEMENT PERFORMANCE CRITERIA

Italicized termsare ela+orated in theRange o& ;aria+les

$-5 Employees are encouraged to report in&ectionrisks and to improve in&ection control procedures-

- Monitor in&ection controlper&ormance and implementimprovements in practices

-1 In&ection control ha=ardous events areinvestigated promptly to identi&y their cause inaccordance 'ith organi=ation policy andprocedures-

-$ 4ork procedures to control in&ection risks aremonitored to ensure compliance-

- 4ork procedures are regularly revie'ed andad@usted to ensure improvements in in&ectioncontrol practice-

-8 Supervisor provides &eed+ack to team andindividuals on compliance issues) changes in'ork procedures and in&ection control outcomes-

-/ Training in 'ork procedures is provided asre:uired to ensure maintenance of infectioncontrol standards.

-3 Inade:uacies in 'ork procedures and in&ectioncontrol measures are identi&ied) corrected orreported to designated personnel.

-5 Records o& in&ection control risks and incidents areaccurately maintained as re:uired-

3.8,ggregate infection controlin&ormation reportsare used to identi&y ha=ards) to monitor and improverisk control methods and to indicate training needs-



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RANGE OF VARIALES

VARIALE RANGE

1- In&ection Control 2olicies and

2rocedures

This may include +ut not limited to(

1-1 Cleaning procedures and schedules1-$ Cleaning agents

1- Cleaning e:uipment

1-8 7andling) storage and disposal o& all types o&'aste

1-/ #ood handling and &ood sa&ety

1-3 7ygiene procedures

1-5 In&ection control risk management

1-6 In&ection control incident and ha=ard reporting

1-9 Sterili=ing1-10 !inen production and handling

1-11 Maintenance procedures

1-1$ Storage re:uirements

1-1 2ersonal protective clothing

1-18 4ork &lo's

1-1/ Management o& +lood and +ody &luid spills

1-13 Single use o& disposa+les

1-15 Aseptic techni:ues

1-16 Skin preparation procedures

1-19 Immuni=ation

1-$0 Needle stick in@uries

1-$1 2ersonal contact 'ith in&ectious patients

1-$$ Standard and additional precautions

1-$ Con&identiality

1-$8 Employee training

1-$/ Contractors

$- Industry Codes o& 2ractice $-1National 7ealth and Medical Research Council?uidelines &or in&ection control

$-$!ocal G National ?overnment ?uidelines andStandards

$-Manu&acturerFs recommendations and operatingmanuals



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VARIALE RANGE

- Identi&ied ha=ardsand the outcomes o& in&ectionrisk assessments

-1 Sharps

-$ ?lass

- 4aste-8 7uman 'aste and human tissues

-/ 2ersonal contact 'ith in&ectious patients

-3 Animals) insects and vermin

-5 Stock) including &ood) 'hich has passed Husedand others and minimi=ing the danger

6-$Checking and maintaining the casualty>sair'ays) +reathing and circulation



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EVIDENCE GUIDE


Assessment re:uires evidence that the candidate(

1-1 Complied 'ith institutional re:uirements) "S7la's in&ections control and manual handlingprocedures and relevant health regulations-

1-$ Identi&ied physical ha=ards o& the casualty andminimi=ed immediate risks-

1- Assessed and monitored the physical condition o&the casualty-

1-8 Responded to emergency using +asic li&e supportmeasures-

1-/ 2rovided initial response 'here #irst Aid isre:uired-

1-3 Dealt 'ith comple* casualties or incident-

1-5 2repared reports to concerned personnel in atimely manner-

$- .nderpinning kno'ledgeand attitudes

$-1 asic anatomy and physiology$-$ Company standard operating procedures Bsops$- Dealing 'ith con&identiality$-8 no'ledge o& the #irst Aiders> skills limitations$-/ "S7 legislation and regulations$-3 7o' to gain access to and interpret material

sa&ety data sheets

- .nderpinning skills -1 Resuscitation-$ Sa&e manual handling o& casualty

- Consideration o& the 'el&are o& the casualty-8 Report preparation-/ Communication skills-3 A+ility to interpret and use listed documents

8- Resource implications The &ollo'ing resources MUST+e provided(8-1 Access to relevant 'ork station8-$ Relevant institutional policies) guidelines

procedure and protocol8- E:uipment and materials relevant to the proposed

activities

/- Method o& assessment Competency may +e assessed through(

/-1 Demonstration 'ith :uestioning/-$ Intervie'/- Third 2arty report/-8 2ort&olio

3- Conte*t o& assessment 3-1Assessment may +e done in a 'orkplace orsimulated 'ork area setting-



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UNIT OF COMPETENCY : MAINTAIN HIGH STANDARDS OF PATIENTSERVICES

UNIT CODE : HCS3232?'

UNIT DESCRIPTOR : This unit covers the kno'ledge) skills and attitudesre:uired in the maintenance o& high standards o&

patient services-


Italicized termsare ela+orated in theRange o&;aria+les

1- Communicate appropriately'ith patients

1-1 E&&ective communicationstrategies andtechni:ues are identi&ied and used to achieve+est patient service outcomes-

1-$ Complaints are responded to in accordance'ith organi=ational policy to ensure +est

service to patients-1- Complaints are dealt 'ith in accordance 'ith

esta+lished procedures-

1-8 Interpreter services are accessed as re:uired-

1-/ Action is taken to resolve con&licts eitherdirectly) 'here a positive outcome can +eimmediately achieved) or +y re&erral to theappropriate personnel-

1-3 2articipation in 'ork team is constructive andcolla+orative and demonstrates an

understanding o& o'n role-$- Esta+lish and maintain good

interpersonal relationship'ith patients

$-1 Rapport is esta+lished to ensure the service isappropriate to and in the +est interests o&patients-

$-$ E&&ective listening skills are used to ensure ahigh level o& e&&ective communication and:uality o& service-

$- 2atient concerns and needs are correctlyidenti&ied and responded to responsi+ly andaccordingly esta+lished procedures and

guidelines-$-8 E&&ectiveness o& interpersonal interaction is

consistently monitored and evaluated to ensure+est patient service outcomes-



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Italicized termsare ela+orated in theRange o&;aria+les

- Act in a respect&ul manner atall times

-1 Respect for differencesis positively) activelyand consistently demonstrated in all 'ork-

-$ Respect for differencesis positively) activelyand consistently demonstrated in all 'ork-

- $onfidentialit"and privacy o& patients ismaintained-

-8 Courtesy is demonstrated in all interactions'ith patients) their visitors) carers and &amily-

-/ Assistance 'ith the care o& patients 'ithchallenging +ehaviors is provided inaccordance 'ith esta+lished procedures-

-3 Techni:ues are used to manage and minimi=e

aggression-8- Evaluate o'n 'ork to

maintain a high standard o&patient service

/.0 Advice and assistance is received or sought&rom appropriate sources on o'n

performance.

/.1 "'n 'ork is ad@usted) incorporatingrecommendations that address per&ormanceissues) to maintain the agreed standard o&patient support-



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RANGE OF VARIALES

VARIALE RANGE

1- 2atients This may include +ut not limited to(

1-1 2atients

1-$ 2rospective patients to the service orservices

1- 2atients may +e in contact 'ith theinstitution through appropriate health carepersonnel and pro&essionals or other advocatesor agencies

$- "thers 'ith 'hom interactionis re:uired in regard topatient services

$-1"ther sta&& and team mem+ers

$-$Service units or departments

$-#amily mem+ers) carers and &riends o& patients

$-82ro&essional representatives or agents o&

patients such as(

Medical specialists

Nurses

Social 'orkers

Dietitians

Therapists

Allied health pro&essionals

;olunteers

Teachers and,or spiritual

Community

$-/?eneral pu+lic

- Communication -1 English,Tagalog,vernacular

-$ Sign language

- Through an interpreter

-8 Community language as re:uired +y theservice , organi=ation

8- Modes o& communication: 8-1 Continuing interaction 'ith patients andclients

8-$ ;er+al conversations either in person orvia telephone

8- 4ritten notes +y post or electronic media

8-8 4orker) &amily mem+er &riend orpro&essional interpreter 'ho has relevant



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VARIALE RANGE

languages

VARIALE RANGE

/- Respect &or di&&erence /-1 2hysical/-$ Cognitive,mental or intellectual issues that

may impact on communication

/- Cultural and ethnic

/-8 Religious,spiritual

/-/ Social

/-3 Age

/-5 !anguage literacy and numeracy a+ilities

/-6 Se*uality and se*ual pre&erence

3- Con&identiality and privacy o&patients

3-1 #ees

3-$ 7ealth &und entitlements

3- 4el&are entitlements

3-8 2ayment methods and records

3-/ 2u+lic environments

3-3 !egal and ethical re:uirements

3-5 4riting details Bi-e- medical and consent&orms

3-6 Conversations on the telephone

3-9 Secure location &or 'ritten records

3-10 "&&ering a private location &or discussions

3-11 In&ormation disclosed to an appropriateperson consistent 'ith one>s level o&responsi+ility

7. 2er&ormance monitoring 5-1 Sel&


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EVIDENCE GUIDE


Assessment re:uires evidence that the candidate:

1-1 Communicated appropriately 'ith patients

1-$ 7andled complaints and resolved con&lict) orre&erred matters to supervisors 'hen re:uired

1- Complied 'ith relevant policies) protocols)guidelines and procedures o& the organi=ation

1-8 Esta+lished and maintained good

interpersonal relationship 'ith patients1-/ Demonstrated courtesy in all interactions 'ith

patients) their visitors) and &amily

2. .nderpinning kno'ledgeand attitudes

$-1 Roles and responsi+ilities o& sel& and other'orkers 'ithin the organi=ation

$-$ 4hen client,patient issues need to +ere&erred to an appropriate health pro&essional

$- "rgani=ational policies and procedures &orprivacy and con&identiality o& in&ormationprovided +y patients and others

$-8 no'ledge o& cultures relevant to theparticular service

$-/Institutional policy on patient rights andresponsi+ilities

3. .nderpinning skills -1 Esta+lishing and maintaining relationships)taking into account individual di&&erences

-$ .sing e&&ective listening techni:ues

- .sing appropriate ver+al and non ver+alcommunication styles

-8 A+ility to interpret and &ollo' the instructionsand guidance o& health pro&essionals involved'ith the care o& patient,clients

-6"ral and 'ritten communication

-92ro+lem solving skills re:uired include the a+ilityto use availa+le resources and prioritise'orkload

-10 A+ility to deal 'ith con&lict



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-11 A+ility to 'ork 'ith others and displayempathy 'ith patient and relatives



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8- Resource implications( The &ollo'ing resources MUST+e provided(

8-1 Access to relevant 'orkplace or appropriatelysimulated environment 'here assessment cantake place

8-$ Relevant government and organi=ationalpolicy) guidelines) procedures and protocols

8- Any relevant legislation in relation to servicedelivery

/- Method o& assessment Competency may +e assessed through(

/-1 Demonstration 'ith :uestioning

/-$ Intervie'

/- Third party report

3- Conte*t o& Assessment 3-1 Assessment may +e done in a simulated'orkplace setting



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CORE COMPETENCIES

UNIT OF COMPETENCY : 6OR5 6ITHIN A HOLISTIC THERAPEUTICORIENTAL AND MASSAGE FRAME6OR5

UNIT CODE : HCS32231(UNIT DESCRIPTOR : This unit descri+es the skills re:uired to 'ork

e&&ectively 'ithin a massage &rame'ork-

ELEMENT PERFORMANCE CRITERIAItalicized terms are ela+orated in the Range o&

;aria+les

1- Demonstrate commitment to central philosophies

acupuncture and

mo*i+ustion therapypractice

1-1 De&inition o& acupuncture and mo*i+ustiontreatment is provided-

1-$ ,cupuncture and moxibustion principles

are identi&ied and e*plained-1- 2ractitioner dra's on meridian philosophy to interpret health issues-

$- Identi&y and descri+e theprinciples and practices o&acupuncture andmo*i+ustion therapy

$-1 2ajor methods of treatmentused inacupuncture and mo*i+ustion therapy areidenti&ied and descri+ed-

$-$ ,dditional complementar" therapiesused acupuncture and mo*i+ustion areidenti&ied and descri+ed-

$- 2eridian assessment techni&uesareidenti&ied and descri+ed-

- Develop kno'ledge o&complementary therapies -1 Information on other complementar"therapies is provided--$ Similarities and di&&erences +et'een

Direct and indirect mo*i+ustion aree*plained-

- The characteristics +et'een direct andindirect mo*i+ustion approachestotreatment are descri+ed-

-8 Relationship between therapiesisidenti&ied-



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ELEMENT PERFORMANCE CRITERIAItalicized terms are ela+orated in the Range o&

;aria+les

8- Represent therapeuticAcupuncture and

mo*i+ustion to thecommunity

8-1 2ractices and principles o& therapeuticacupuncture and mo*i+ustion can +e

e*plained in an easily understood 'aye*plained in an easily understood 'ay in aone


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RANGE OF VARIALES

VARIALE RANGE

1- Acupuncture andmo*i+ustion principles

1-1 Relevant code o& ethics or code o& conductdocuments , policies) regulations and

guidelines national) state , territory or localacupuncture and mo*i+ustion therapyorgani=ations and , or associations

1-$ Relevant national) state,territory or localgovernment regulations and guidelines

1- Accepted preventative practices adopted +ysel& or peers to minimi=e sa&ety ha=ards andrisks in the same or similar situations

1-8 Current and past good practice demonstrated+y sel& or peers in the same or similar situation

1-/ Individual responsi+ility to others regarding

the pro*imity o& the relationship and reasona+le standard o& care1-3 Delivering the highest possi+le pro&essional

care to all clients,patients 'ith consideration &orthe medical) ethical) social and religious needso& the client , patient

1-5 2rinciples o& client , patient con&identiality1-6 Respect o& +oundary issues such as < Compliance 'ith industry code o& ethics and practice in relation to(


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VARIALE RANGE

$- Ma@or methods o&acupuncture

treatment include(

Traditional methods$-1 Needling 'ith &ili&orm needles$-$ Needling methods o& the three


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e*planation o&( 9-$ E*pected treatment outcomes9- 2ossi+le approaches to treatment9-8 Estimated cost o& treatment9-/ Availa+ility o& health &und re+ates9-3 4ork cover eligi+ility

9-5 2ro&essional status o& practitioner9-6 Availa+ility o& home visits9-9 2rovision &or hospital visits

10- Appropriate in&ormationmay include(

10-1 Con&irmation o& appointment date and time10-$ Clinic location and directions10- Cost o& initial consultation10-8 2ayment options

11- Clinic>s guidelines mayinclude(

11-1 2rocedures and guidelines11-$ 2urpose or mission statement11- Code o& ethics or practice11-8 !evel o& competency and degree o&

supervision11-/ 2artnership,group decisions and agreedpractice

1$- !egal and regulatoryguidelines may include(

1$-1 "7S guidelines1$-$ Anti


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1-5 Demonstrated a+ility to e*plain relevantproducts and services

1-6 Demonstrated communication skills in a onescondition is selected and supported on the+asis o& esta+lished therapeutic massagepractice-

$- Discuss the treatmentstrategy 'ith the client,

patient

$-1 Su&&icient time is allocated to concludesessions at a pace appropriate to the client ,patient-

$-$ $lient patient complianceis negotiated-$-Any perceived risks o& the client , patient>scondition and treatment are e*plained-

$-8 The responsibilities of practitioner andclientpatient'ithin the treatment plan arediscussed-



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RANGE OF VARIALES

VARIALE RANGE

1- Therapeutic principlesre&ers to( 1-1 2rinciples and practices o& the acupuncture andmo*i+ustion therapy &rame'ork1-$ Relevant code o& ethics or code o& conduct

documents, policies) regulations and guidelines&rom state,territory or local massage therapyorgani=ations and , or associations

1- Relevant national) state,territory or localgovernment regulations and guidelines

1-8 Accepted preventative practices adopted +ysel& or peers to minimi=e sa&ety ha=ards andrisks in the same or similar situations

1-/ Current and past good practice demonstrated+y sel& or peers in the same or similar situation-

$- Contra


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VARIALE RANGE

$-8 Endangerment sites are areas 'here nervesand +lood vessels lie close to the skin and arenot 'ell protected

< Anterior triangle o& the neck < 2osterior triangle o& the neck < A*illary area < Medial epicondyle < !ateral epicondyle < Area o& the sternal notch and anterior throat < .m+ilicus area < T'el&th ri+ dorsal +ody < Sciatic notch < Inguinal triangle < 2opliteal &ossa

- Treatment re&ers to( Acupuncture and mo*i+ustion techni:ues to +eper&ormed in a variety o& positions) ie lying andsitting positionThis may include(

Traditional Methods-1-1 Needling 'ith &ili&orm needles

T'irling


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synthetic e&&ect o& electric and needlingstimulation

-1-8 Acupoint In@ection< Also kno'n as 'ater


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treatment5- Advising practitioner o& compliance issues5-8 Commitment to the treatment agreed upon



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EVIDENCE GUIDE


Assessment re:uires evidence that the candidate(1-1 no'ledge o& +asic sur&ace anatomy1-$ A+ility to identi&y contra


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8- Resource implicationsThe &ollo'ing resources MUST+e provided(8-1 An appropriately stocked and e:uipped clinic or

simulated clinic environment8-$ Relevant te*ts or medical manuals8- Relevant paper


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UNIT OF COMPETENCY IMPLEMENT THE ACUPUNCTUREMOIUSTION THERAPYTREATMENT

UNIT CODE : HCS322321UNIT DESCRIPTOR : This unit descri+es the skills re:uired to

administer client,patient +asic massage treatmentaccording to the philosophy and practices o& amassage therapy &rame'ork-

ELEMENT PERFORMANCE CRITERIAItalicized terms are ela+orated in the Range o& ;aria+les

1- Manage treatment 1-1 -actors which ma" interfere with theeffectiveness of the treatmentare e*plained-

1-$ The mode of administrationand managemento& the treatment o& the client , patient is

e*plained-1- Client,patient is re:uested to monitor reactionsand contact practitioner as re:uired-

1-8 $onsent for treatmentis ensures-1-/ Client,patient is draped to e*pose only the part

o& the +ody +eing 'orked on-1-3 Therapeutic massage is provided according to

the treatment plan-1-5 Reactions to treatment are recogni=ed and

promptly responded to i& necessary-1-6 Time) location) and content o& &uture sessions are clearly e*plained to the client,patient-1-9 Recommendations are &ully documented-

$- Apply therapeutic massage techni:ues

$-1 ,cupuncture and moxibustion techni&uesareapplied-

- ,dvise and resourcethe client

-1 Client,patient :ueries are ans'ered 'ith clarity)using the appropriate language-

-$ 7onesty and integrity are used 'hen e*plainingtreatment plans and recommendations to theclient,patient-

- Appropriate interpersonal skills are used 'hene*plaining treatment plans and recommendations

to the client,patient--8 Client,patient independence and responsi+ility in

treatment are promoted 'herever possi+le-



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ELEMENT PERFORMANCE CRITERIAItalicized termsare ela+orated in the Range o& ;aria+les

8- Revie' treatment 8-1 2rogress is evaluated 'ith the client,patient-8-$ E&&ects o& previous treatment are identi&ied and

recorded-8- 2revious treatment plan is revie'ed-8-8 Need &or ongoing and,or additional treatment is

evaluated-8-/ Changes to the plan are negotiated 'ith the

client,patient to ensure optimal outcomes-



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RANGE OF VARIALES

VARIALE RANGE1- #actors 'hich inter&ere'ith the e&&ectiveness o&treatment may include(

1-1 "ther medical treatment +eing undertaken1-$ Client,patient>s physical and psychological

readiness and,or 'ellness1- Cultural &actors1-8 Contra


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VARIALE RANGE

3- Therapeutic massagetechni:ues includes

Acupuncture and mo*i+ustion techni:ues to +eper&ormed in a variety o& positions) ie lying and sittingposition

This may include(

Traditional Methods-1-3 Needling 'ith &ili&orm needles

T'irling


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VARIALE RANGE

5- Advise and resource the client,patient re&ers to(

5-1 2roviding relevant literature or in&ormationmaterials

5-$ Re&erring client,patient to other in&ormation

sources5- Advising client,patient o& suggested resources5-8 Suggestion o& re&errals to other health

2ro&essionals



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EVIDENCE GUIDE


Assessment re:uires evidence that the candidate(1-1 Treatment incorporates the philosophies and

+elie&s o& a therapeutic massage &rame'ork-

1-$ Demonstrated a+ility to apply commonly usedtreatment techni:ues listed under the range o&varia+les-

1- Treatment is provided according to theindividual) the condition and the presence o&complicating &actors-

1-8 A+ility to suggest alternative health carepro&essionals 'hen case is outsidepractitioner>s competence-

1-/ 2atient,client is prepared &or treatmentaccording to therapeutic massage principles-

1-3 Treatment is provided and client,patientresponses are documented-1-5 All treatment or care delivered is consistent 'ith legislative and regulatory re:uirements-

$- .nderpinningkno'ledge and attitudes

$-1 no'ledge o& the organi=ation o& the +ody$-$ no'ledge o& the systems and regions o& the

+ody$- no'ledge o& skeletal musculature$-8 no'ledge o& &unctions o& ma@or muscle groups$-/ no'ledge o& the articular system) classi&ication

o& @oints and types and ranges o& motion

$-3 no'ledge o& &undamental human physiology$-5 no'ledge o& the organi=ation o& the nervoussystem

$-6 no'ledge o& reproduction as it relates totherapeutic massage

$-9 no'ledge o& pathology and symptomology$-10 no'ledge o& indications and contra

UNIT OFCOMPETENCY

LEARNING OUTCOMES METHODOLOGYASSESSMENT

APPROACH

1- Implement and

monitor in&ectioncontrol policies andprocedures

1-1 provide in&ormation to the

'ork group a+out theorgani=ation>s in&ectioncontrol policies andprocedures

1-$ Integrate theorgani=ation>s in&ectioncontrol policy andprocedure into 'orkpractices

1- Monitor in&ection controlper&ormance andimplement improvements

in practices

!ecturette

rainstorming

"+servation and oral

:uestioning ?rid :uestion

2ractical e*ercise

$- Responde&&ectively todi&&icult,challenging+ehavior

$-1 2lan and respond toemergencies

$-$ Report and revie'incidents

!ecturette

rainstorming


:uestioning

?rid :uestion

2ractical e*ercise

- Apply +asic &irst aid -1 Assess the situation-$ Apply +asic &irst aid

techni:ues- Communicate details o&

the incident

!ecturette

rainstorming


:uestioning

?rid :uestion

2ractical e*ercise

8- Maintain highstandard o& patientservices

8-1 Communicateappropriately 'ithpatients

8-$ Esta+lish and maintaingood interpersonalrelationship 'ith patients

8- Act in a respect&ulmanner at all times

8-8 Evaluate o'n 'ork tomaintain a high standard

!ecturette

rainstorming


:uestioning

?rid :uestion

2ractical e*ercise



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UNIT OFCOMPETENCY

LEARNING OUTCOMES METHODOLOGYASSESSMENT

APPROACH/- 2er&orm remedial

therapeutic

massageassessment

/-1 Determine the scope o& the assessment o& the

client,patient>s needs/-$ "+tain and record an

accurate history o& theclient,patient

/- Manage the healthassessment

/-8 2repare the client &orassessment

/-/ Make a comprehensivehealth assessment o& theclient,patient

/-3 Select the remedial

therapeutic massageprinciples to determinestrategy

/-5 Discuss the treatmentstrategy 'ith theclient,patient

/-6 Select the appropriatetherapeutic massageprinciple to determinetreatment strategy-

/-9 Discuss the treatmentstrategy 'ith the

client,patient-/-10 Apply the selected

remedial therapeutic/-11Massage techni:ue,s-

!ecture

Documents

TR MassageTherapy NCII