TOURISM DEVELOPMENT CORPORATION OF PUNJAB...TOURISM DEVELOPMENT CORPORATION OF PUNJAB The Chairlift & Cable Car System at Patriata is owned and operated by TDCP. TDCP wants to develop

TOURISM DEVELOPMENT CORPORATION OF PUNJAB

The Chairlift & Cable Car System at Patriata is owned and operated by TDCP. TDCP wants to develop children play area / joy land at its, base, mid, and top stations. The area of land available and reserved for this purpose is as follows:-

EXPRESSION OF INTEREST

a. Base station. Total area 9034 sqft in three patches. b. Mid station. Total area 10500 sqft in one patch. c. Top station. Total area 12505 sqft in one patch

Detail of the area is available along with map in the bidding documents. Interested parties are requested to submit their bids to avail these pieces of land on a lease of 5 years extendable for other terms of 5 years on the basis of satisfactory performance. The bids be submitted on single stage two envelop method till 04.06.2020. For further details interested parties may get bidding documents from TDCP office from 9.00 am to 5 pm during office hours along with a detailed whatsapp video containing instructions for the bidders.

(Asim Raza) General Manager(Operations)

151-Abu Bakar Block, New Garden Town Lahore Ph.No. 042-99231006-7 0323-0004488

Website: www.tdcp.gop.pk

http://www.tdcp.gop.pk/�

The Tourism Development Corporation of Punjab 151-Abu Bakar Block,Garden Town, Lahore

Rs.1,000/- (Non-refundable)

TENDER DOCUMENTS TO LEASE OUT LAND AT TDCP CHAIRLIFT AND CABLE CAR SYSTEM-PATRIATA NEW MURREE TO

DEVELOP CHILDREN PLAY AREA

The Tourism Development Corporation of Punjab (hereinafter referred to as TDCP) is a wholly owned Company of the Government of Punjab engaged for the Promotion of Tourism in the Province of Punjab. The principal office of the Corporation is at 151-Abu Bakar Block, New Garden Town, Lahore.

SOLICITATION OF BIDS / INSTRUCTIONS TO BIDDERS

TDCP has in its control and possession. TDCP Chairlift and Cable car System at Patriata New Muree.

• In support of Tourism Promotion, TDCP intends to provide opportunity to the Private Sector to Develop Children Play Area /Joy Land at TDCP Chairlift & Cable Car System Patriata.

1.

Detail of Land to be Leased

• Base station. Total area 9034 sqft in three patches. • Mid station. Total area 10500 sqft in one patch. • Top station. Total area 12505 sqft in one patch

Measurement of land has been made with due diligence however, the bidders are directed to visit the site personally and measure the land in our possession as their own so that no contention pertaining to land measurement arises later on.

2.

Estimated cost of Lease Money for establishment of Joy land is

Bid Security

Rs.30,00,000/-

3.

per year. CDR / Pay order equal to 5% of the estimated lease money be attached with the bid in-favour of TDCP

Bids shall remain valid for a period of 6 months starting from the day of opening of bids.

Bid Validity

4.

i)

Bid Submission

Bids will be submitted on single stage two envelops method.

ii) Bidders should submit their Financial and Technical bids in two different envelops.

iii). Bids can be submitted at the following address during the office hour:- i). Double Dacker Bus Terminal:-

Nishter Park (Qaddazi Stadium) Ferozepur Road, Lahore. ii). 151-Abu Bakar Block, New Garden Town, Lahore iii). For guidance contact on 0300-4246955

iv) Technical bid will comprise all documents and details proving the bidder eligible in accordance with the eligibility criteria.

5.

Date: 04.06.2020

Bid Opening

Time 2.30 pm Venue: Double Dacker Bus Terminal:

Nishter Park (Qaddafi Stadium) Ferozepur Road, Lahore.

6.

i)

Bid Evaluation Criteria

Bids will be evaluated in accordance with single stage two envelop method. Bidders will submit their Technical and Financial bids separately.

ii) Initially only the technically bids will be opened and evaluated in accordance with the criteria given for their evaluation. Financial bids of only those bidders will be opened whose technical proposals are found responsive.

iii) Technically responsive bidder offering the highest lease money will be awarded the contract. Bidders should mention lease money for the first year only. The lease amount will automatically increase @ 10% of the following years of lease agreement.

iv) Technical proposal will be considered responsive if they fulfill all of the following condition:-

a) The bidder has a legal entity in Pakistan having valid NTN and Sales Tax number.

b) The bidder is involved in similar business at least for more than 05 years. (Detail of business and the date of their start to be attached).

The following business will be considered similar. • Joyland / Children play area. • Construction and development of land etc. • Outdoor event management. • Tour operator.

c) The bidders should attach a detailed business plan in his technical bid.

His plan should be detailed enough to satisfy the TDCP management that the bidder has the capacity to run the tourist point efficiently. TDCP team may ask for presentation and additional information / clarification if needed.

d) The bidder should have sound financial position. Bank statement of last one (1) year should be attached or any other mean to shows financial worth be used.

e) The bidder should not be declared blacklisted by any procuring agency in Pakistan or by any district, provincial, federal government or agency of Pakistan.

f) The bidder should attach the details of his HR team that has already worked with him or is still working. Contact details of the officials should also be provided. (At least 10 officials from different categories)

g) If the bidder is undertaking any business activity with any government in Pakistan, he should provide a certificate of good conduct from the relevant department issued by an officer of grade 17 or above.

h) Bid security at a rate 5% of the estimated cost shall be deposited in the favour of TDCP inform of CDR/Pay order.

i) The objective of the lessee should be tourism promotion and can be any of the following:-

o Joyland / Children play area. o Ziplining or other activities. o Tourist entertainment activity etc.

j) The objective of lease should not be such as may threaten or destroy the environment in any way.

k) If any information pertaining to eligibility in missing, deficient, or unclear; TDCP may ask for it in writing. Failure to provide the same in 7 days would render the bidder ineligible.

7.

Lease Period

a) Joy Land at TDCP Chairlift & Cable Car System-Patriata

20 years. Further extendable for a similar term on the

basis of satisfactory performance. Lease money could be negotiated for the

second term keeping in view the market trends yet is could never be less than the one being paid by the lessee at the time of expiry.

8.

• Authorised officer of TDCP would inspect the Joy land on monthly basis to ascertain whether or not the operations are being conducted in accordance with the directions of TDCP.

Routine Inspection by TDCP

• The officer would issue a certificate of satisfactory performance, if he is satisfied with the operations.

• In case the officer is not satisfied with anything, he would give a 7 days notice to the lessee to remove the defect. If the defect is removed, he would issue the satisfactory performance certificate. In case he is not satisfied, he would report the matter to General Manager (Operations). General Manager (Ops) would constitute a team for the inspection of point. In case the team issue a satisfactory report, the matter would be closed and the performance of the lessee would be considered satisfactory for the month. In case the team issues a report showing dissatisfactory performance GM (Ops) would issue a certificate of dissatisfactory performance for that month.

• Dissatisfactory performance for more than two (2) months in a year would be a valid ground for initiating the process of termination of contract.

9.

Payment Schedule

a) The lease period will be started immediately on the day on which the agreement is signed between two parties.

b) Annual lease payment will be made on quarterly basis.

c) All the post dated cheques will be handed over to TDCP at the time of signing of agreement. e.g in case of 10 years lease, the lessee will deposit 40 post dated signed cheques with TDCP.

d) Lessee will deposit half of the yearly instalment as security inform of CDR/Pay order at the time of signing of contract. The same will be paid back at the time of termination of contract.

10.

If the highest bidder fulfils all the terms & conditions, he will be awarded the lease contract with the directions to deposit first quarter lease money and security deposit, within the stipulated period. If he fails to deposit security and 1st quarter lease money within 15 days of the written, then bid security deposited by him will be forfeited.

Forfeiture

11.

• The lessee being the exclusive operator of the premises shall operate/ manage the Joyland at his own expense for the period of lease in accordance with terms & condition in lease agreement in conformity with all applicable laws and governmental regulations. He will follow the customary and usual Joyland operational mechanism including safety and security of guests and property within the area of Joyland jurisdiction. The lessee will solely be responsible for the safety & security of all types of equipment electrical appliances etc; available at the premises.

Conditions of Operation of Joy-land

• The lessee would be solely responsible for hiring of employees in his own/ Company name in compliance of prevalent labour laws & policies. TDCP would not be responsible for any conflict or issue relating to hiring / recruitment by Lessee job description, working hours, employee’s union affairs, social security act & rules, EOBI or retaining services of the employees.

• The lessee would be responsible to ensure quality standards and good hygienic practices as laid down in the relevant Acts and Rules in Punjab.

• The lessee in all circumstances shall be responsible to seek approval in writing from MD TDCP for the charges / rates of all services offered. These rates shall be displayed in publicity materials and on a board at prominent place of Joy land. TDCP reserve the right to review the rates at any time through its authorized officer.

• Regular payment of Utilities charges supply of Utilities (electricity, gas, phones, cable and internet service) and amenities like safe drinking water and sanitation shall be sole responsibility of lessee during the term of this lease agreement.

12.

Fate of Fixture and other Permanent Installations

• TDCP would have a claim on the fixture and installation that are present at the time of granting lease.

• Fixtures and installations made by the lessee would belong to lessee and he would be allowed to uninstall them and take away.

• The lessee however would not be allowed to cause any damage to the property while dismantling any fixture or construction. In such case the installation would belong to TDCP without incurring any cost.

13. It would be the responsibility of the lessee to carry out repair and maintenance from his own resources on regular basis.

Repair & Maintenance

14.

Nature of Activities that are allowed to be carried out:

a The basic purpose of the lease is promotion of tourism. Lessee can’t deviate from it.

b The following things are allowed if not prohibited by any other law of the land or Govt. Order

Establishment of children play area. Installation of Gazebos etc. Provision of entertainment facilities to the tourists. Any other thing requested by the lessee within the ambit

of overall objectives and goals of TDCP and duly approved by the MD-TDCP.

15.

The following are the cases of termination of contract.

Termination of Contract.

Through expiry of first term if not extended.

Through expiry of second term.

Through mutual consent on whatever term agreed between the party.

Through the termination letter issued by TDCP in case of default by the lessee.

16. The lessee would be considered to have committed default if:-

Default By the Lessee

a) He fails to operate the Joy land within 3 months of the handing over without any justifiable reason.

b) He operates the Joy land in violation of any term and conditions mentioned anywhere in the bidding document or the contracts signed or the directive issued by TDCP.

c) He fails to obtain certificate of satisfactory performance more than two times a year.

d) He fails to pay off his lease amount within one month of its becoming due.

e) He carries out any such activity at the Joy land as is prohibited by law of the land or any direction of the Government.

f) He creates any sort of hurdle in the way of monthly inspection by the authorized official of TDCP.

g) He brings bad name to TDCP because of his poor quality of service or any other reason.

h) He causes damage to property or environment in any way.

17.

Prerogative of TDCP Officials

a) 50% concession on all services to maximum 04 officials a month.

b) General Manager (Ops) and MD TDCP would be authorized to nominate officials for concession.

18. a)

Rates / Prices of Services Will be fixed after the recommendation of General Manager (Ops) and approval of MD TDCP.

b) Can be revived anytime if any or both parties want through mutual consultation.

c) Will be displayed at conspicuous points near the Joy land. 19. Other Conditions

i. Lessee will not be authorized to carry out any business on the premises other than the business herein above stated for which the lease has been granted. Subletting is not allowed unless approved by MD TDCP in writing.

ii. No activity that is not ecology friendly or environment friendly will not be allowed.

iii. The lessee under this agreement is authorized to initiate marketing campaign for publicity and promotion of resort only for the specified term of lease. He is not authorized to promote, publicize, display or advertise any other business or product with in the domain of resort premises or using its name for other businesses or for personal gain. TDCP reserve the rights to recover all incomes derived or earned from Lessee and further direct the lessee to alter or remove any display or merchandise immediately upon notice by the lessor which, as per the judgment of the lessor will impair its name, reputation or standard of lessor.

iv. Lessee will ensure that his employees behave in an orderly and

disciplined manner and do not carry on any unlawful activities. Further, the lessee shall ensure that the activities or any acts of omission or commission of his employees shall not cause any damage to the lessor's reputation property or business. The Lessee shall direct all of its employees to behave nicely with guests and will follow the best business practices and standards. The Lessee will provide feedback from its clients for improvement in services and to notice any complaint. However, TDCP reserve the right to review these feedbacks.

v. Lessee will not carry out any illegal or hazardous activity at the point.

20. Managing Director, TDCP has right to accept or reject all bids or

proposal at any time prior to the acceptance of a bid or proposal.

21. Directives issued by GM(Ops) and MD (TDCP) from time to time pertaining to the operation of the property would carry same weight as if they are part of the bidding documents or the contract.

22. TDCP would be authorized to use the property for the promotion and

marketing of its other products and services without cost.

FINANCIAL BID

PROPOSED LEASE MONEY

I__________________________owner of ________________________

NIC Number_______________ hereby offer Rs._________________per

annum as lease money for the Stopover at_______________________.

Signature:-------------------------

Thumb:----------------------------

Name:-----------------------------

….….1/7…….

TECHNICAL BID

A. ELIGIBILITY DETAILS

Legal Tax Paying Entity

• Bidder Name:- ____________________________________

• Office Address:- ____________________________________

• Phone Number:- ____________________________________

• Complete Business Profile.( Name of Owner/Directors + Places of Business + contract Number:-_________________________________________________________

_________________________________________________________

_________________________________________________________

• NTN Number:- _____________________________________

• Sales Tax Number:- _____________________________________

Name of Bidder:____________ Signature:___________ Thumb:______

….….2/7…….

B. SIMILAR BUSINESS DETAIL

Business details proving that the bidder is engaged in same business for more than 5 years.

Name of Bidder:___________ signature:________ Thumb:_________

….….3/7…….

C. (i). Proposed plan regarding the use of Stopover after getting it on lease.

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________

(ii). Profit / loss in previous business ( 3 years details) ___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________

D. FINANCIAL STABILITY

Fixed Assets in the name of bidder:___________________________

__________________________________________________________

__________________________________________________________

BANK STATEMENT OF LAST ONE YEAR:-

__________________________________________________________

__________________________________________________________

___________________________________________________________


….….4/7……

E. NON BLACK LISTING CERTIFICATE

I, Mr.______________________CNIC Number_______________ hereby

certify that I or my Firm / Company has not been blacklisted or declared

ineligible by any District, Provincials, Federal Government or agency of

Pakistan.

Signature:___________

Thumb:_____________

Name:______________

F. DETAIL OF HR TEAM

Sr.# Name Phone Number

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.


….….5/7……

F. GOOD CONDUCT CERTIFICATE FROM GOVERNMENT (if bidder working with any Government)

It is hereby certificated that M/s.________________________ has

been working with

Department_________________________________________

Govt.of___________________________since__________________

_______

His conduct has been good during the whole period. He has not been problematic in any way during the period.

Sign:_____________________

Date:____________________

Officer Name:______________

Stamp: _________________

Designation:_______________


….….6/7……

H) BID SECURITY

Amount: ______________

Bank: ______________

PO/CDR Number: ______________

CDR/PO attached Yes_____ No______


….….7/7……

The Tourism Development Corporation of Punjab

151-Abu Bakar Block,Garden Town, Lahore


TENDER DOCUMENTS TO LEASE OUT TDCP RESORT/MOTEL,

DISTRICT NANKANA



• TDCP has in its control and possession its recently developed state of the art “TDCP Resort/Motel Nankana Sahib” District Nankana,and is capable / desirous to lease out thisproject to an independent Operator/Firm/Company to commercially operate and maintain for the tourists / travellers visiting Nankana Sahib.

1. a).

Detail of Facilities to be Leased

i) Total Area 15 kanals ii) 14 Guest Bedrooms with attached bath iii) 05 Suits iv) Restaurant v) Kitchen vii) Sitting Lounge vii) 4 Rooms for Souvenir Shop & Museum viii) Facilitation Centre ix) Administration area x) Staff Residences xi) Shops & Conference Hall

NOTE: All the rooms, halls, kitchen, restaurant and conference hall etc are fully furnished with state of the art equipment and furniture.

b). Photographs / Videos of are available and can be obtained through WhatsApp number 0321-9148148.

2.

Bid Security

Estimated annual cost of Lease Money for TDCP Resort/ Motel, Nankana Sahib is Rs.40,00,000/-

per year.CDR / Pay order equal to 5% of the estimated lease money is Rs.200,000/- tobe attached with the bid in-favour of TDCP.

3.

Bid Validity


4.

Bid Submission

i) Bids will be submitted on single stage two envelops method.

ii) Bidders should submit their Financial and Technical bids in two different envelops.

iii). Bids can be submitted at the following addresses during the office hour:- i). TDCP Double Decker Bus Terminal:- NishterPark (Qaddazi Stadium) Ferozepur Road, Lahore. ii). 151-Abu Bakar Block, New Garden Town, Lahore iii). For guidance contact on 0321-9148148


v). The last date of Bid submission is 04.05.2020 at 2.00PM.

5.

Bid Opening

Date: 04.06.2020 Time 2.30 pm Venue: i).TDCP Double Decker Bus Terminal:-

Nishter Park (Qaddazi Stadium) Ferozepur Road, Lahore

6.


i) Bids will be evaluated in accordance with single stage two envelop method. Bidders will submit their Technical and Financial bids separately.

ii) Initially, only the Technical bids will be opened and evaluated in accordance with the criteria given for their evaluation. Financial bids of only those bidders will be opened whose technical proposals are found responsive.





The following business will be considered similar. • Hotel / Motel / Restaurant • Hostel, Guest / Rest House. • Cafe and Canteen business. • Outdoor event management. • Travel / Tour operator. • Camping pod business. • Any Hospitality business

c) The bidders should attach a detailed business plan in his technical bid. His plan should be detailed enough to satisfy the TDCP management that the bidder has the capacity to run the Resort / Motel efficiently. TDCP team may ask for presentation and additional information /clarification if needed.

d) The bidder should have sound financial position. Bank statement of last one (1) year should be attached or any other means to show the financial worth to be used.





i) The objective of Lessee should not be such as may threaten or destroy the environment in any way.

j) If any information pertaining to eligibility in missing, deficient, or unclear; TDCP may ask for it in writing. Failure to provide the same in 7 days would render the bidder ineligible.

7.

Lease Period

• Initially 20 years • Further extendable for a similar term on the basis of satisfactory performance. • Lease money could be negotiated for the second term keeping in view the market

trends’ yet it could never be less than the one being paid by the lessee at the time of expiry of first term.

8.


• Authorised officer of TDCP would inspect the stopover/resort on monthly basis to ascertain whether or not the operations are being conducted in accordance with the directions of TDCP.


• In case the officer is not satisfied with anything, he would give a 7 days notice to the lessee to remove the defect. If the defect is removed, he would issue the satisfactory performance certificate. In case he is not satisfied, he would report the matter to General Manager (Operations). General Manager (Ops) would constitute a team for the inspection of point. In case the team issue a satisfactory report, the matter would be closed and the performance of the lessee would be considered satisfactory for the month. In case the team issues a report showing dissatisfactory performance would issue a certificate of dissatisfactory performance for that month.

• Dissatisfactory performance for must than two (2) months in a year would be a valid ground for initiating the process of termination of contract.

9.

a)

Payment Schedule

The lease period will be started immediately on the day on which the agreement is signed between two parties.

b) Annual lease payment will be made on quarterly basis. c) All the postdatedcheques will be handed over to TDCP at the time of

signing of agreement. e.g in case of 20 years lease, the lessee will deposit 80 postdated signed cheques with TDCP.

d) Lessee will deposit half of the yearly instalment as security inform of CDR/Pay order at time of signing of contract. The same will be paid back at the time of termination of contract.

10.

If the highest bidder fulfils all the terms & conditions, he will be awarded the lease contract with the directions to deposit first quarter lease money and security deposit, within the stipulated period. If he fails to deposit security and 1st quarter lease money within 15 days of the written agreement, then bid security deposited by him will be forfeited.

Forfeiture

11.

• The lessee being the exclusive operator of the premises shall operate/ manage the Resort / Motelat his own expense for the period of leasein accordance with terms & condition in lease agreement in conformity with all applicable laws and governmental regulations. He will follow the customary and usual Motel/Resort operational mechanism including safety and security of guests and property within the area of Stopoverjurisdiction. The lessee will solely be responsible for the safety & security of all types of equipment furniture, crockery, electrical appliances etc; available at the premises as added in inventory list jointly signed by both the parties.

Conditions of Operation of Stopover

• The lessee would be solely responsible for hiring of employees in his own/

Company name in compliance of prevalent labour laws & policies. TDCP would not be responsible for any conflict or issue relating to hiring / recruitment by Lessee job description, working hours, employee’s union affairs, social security act & rules, EOBI or retaining services of the employees.

• The lessee would be responsible to ensure quality standards and good hygienic

practices as laid down in the relevant Acts and Rules in Punjab for preparation, catering and serving quality ingredients of food & beverages and serving etc. The lessee is bound to conduct his business with the first-class character and reputation.

• The lessee in all circumstances shall be responsible to seek approval in writing

from MD TDCP for the charges / rates of all services offered including accommodation, food items, swimming facility and others etc. These rates shall be displayed in publicity materials, menus and on a board at prominent place of Motel / Resort. TDCP reserve the right to review the rates at any time through its authorized officer.

• All the inventory of equipment, furniture, crockery, plants etc will be handed

over to TDCP at the time of termination contract in the condition it was at the time of contract signing or better than that.

• Regular payment of Utilities charges supply of Utilities (electricity, gas, phones, cable

and internet service) and amenities like safe drinking water and sanitation shall be sole responsibility of lessee during the term of this lease agreement.

12.

•

Fate of Fixture and other permanent

TDCP would have a claim on the fixture and installation that are present at the time of granting lease.


• The lessee however, would not be allowed to cause any damage to the property while dismantling any fixture or construction. In such case the installation would belong to TDCP without incurring any cost.

13.

It would be the responsibility of the lessee to carry out repair and maintenance from his own resources on regular basis.


14.

The following are the cases of termination of contract.

Termination of Contract.


Through expiry of second term

Through mutual consent on whatever term agreed between the

parties.

Through the termination letter issued by TDCP in case of default by

the lessee.

15. The lessee would be considered to have committed default if:-

Default by the Lessee

a) He fails to operate the resort within 3 months of the handing over without any justifiable reason.

b) He operates the resort in violation of any term and conditions mentioned anywhere in the bidding document or the contract signed or the directive issue by the TDCP.



e) He carries out any such activity at the resort as is prohibited by law of the land or any direction of the Government.


g) He brings bad name to TDCP because of his poor quality of service or any

other reason. h) He causes damage to property or environment in any way.

16. 17. a)

Prerogative of TDCP Officials

Two night stay in one room on 100% concession in a month. (Food cost to be paid @ 50% of price) b) 50% concession on all services to maximum 04 officials a month.

c) General Manager (Ops) and MD TDCP would be authorized to nominate officials for concession.

18.

a. Will be fixed after the recommendation of General Manager (Ops) an

approval of MD TDCP

Rates / Prices of Services

b. Can be revived anytime if any or both parties want through mutual

consultation

c. Will be displayed at conspicuous points near the resort

19.

Other Conditions

i. Lessee will not be authorized to carry out any business on the premises other than the business herein above stated for which the lease has been granted.Subletting is not allowed unless approved by the MD TDCP in writing.

ii. Any activity that is not eco or environment friendly will not be allowed.


iv. Lessee will ensure that his employees behave in an orderly and disciplined manner and do not carry on any unlawful activities. Further, the lessee shall ensure that the activities or any acts of omission or commission of his employees shall not cause any damage to the lessor's reputation property or business. The Lessee shall direct all of its employees to behave nicely with guests and will follow the best business practices and standards. The Lessee will provide feedback from its clients for improvement in services and to notice any complaint. However, TDCP reserve the right to review these feedbacks.


20. Managing Director, TDCP has right to accept or reject all bids or proposal at any time prior to the acceptance of a bid or proposal.

21. Directives issued by GM(Ops) and MD (TDCP) from time to time pertaining

to the operation of the property would carry same weight as if they are part of the bidding documents or the contract.

22. TDCP would be authorized to use the property for the promotion and marketing of its other products and services without paying for it.

FINANCIAL BID


I__________________________owner of ________________________ NIC

Number_______________ hereby offer Rs.______________per annum as lease

money for the TDCP Resort / Motel, Nankana Sahib.

Signature:-------------------------

Thumb:----------------------------

Name:-----------------------------

….….1/7…….

TECHNICAL BID

A. ELIGIBILITY DETAILS Legal Tax Paying Entity

• Bidder Name:- ____________________________________

• Office Address:- ____________________________________

• Phone Number:- ____________________________________

• Complete Business Profile.( Name of Owner/Directors + Places of Business + contract Number:-_________________________________________________________ _________________________________________________________ _________________________________________________________

• NTN Number:-

• Sales Tax Number:- _____________________________________


………..2/7………..

B. SIMILAR BUSINESS DETAIL Business details proving that the bidder is engaged in similar business for more than 5 years.


….….3/7……. C. (i). Proposed plan for marketing and operations after getting it on lease.

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________

(ii). Profit / loss in previous business ( 3 years details) ___________________________________________________________

___________________________________________________________ ___________________________________________________________ ___________________________________________________________


Fixed Assets in the name of bidder:___________________________ __________________________________________________________ __________________________________________________________ BANK STATEMENT OF LAST ONE YEAR:- __________________________________________________________ __________________________________________________________ ___________________________________________________________

Name of Bidder:____________ Signature:___________ Thumb:______ ….….4/7…….


I, Mr.______________________CNIC Number_______________ hereby certify that I or

my Firm / Company has not been blacklisted or declared ineligible by any District,

Provincials, Federal Government or agency of Pakistan.

Signature:___________ Thumb:_____________ Name:______________



1.

2.

3.

4.

5.

6.

7.

8.

9.

10.


….….5/7….

G. GOOD CONDUCT CERTIFICATE FROM GOVERNMENT (if bidder working with any Government)

It is hereby certificated that M/s.________________________ has been working with

Department_____________________________________________________

Govt.of___________________________since_____________________________

His conduct has been good during the whole period. He has not been problematic in any

way during the period.

Sign:_____________________

Date:____________________


Stamp: _________________



….….6/7…….

H) BID SECURITY

Amount: ______________

Bank: ______________ PO/CDR Number: ______________

CDR/PO attached Yes_____ No______


….….7/7…….

The Tourism Development Corporation of Punjab

151-Abu Bakar Block,Garden Town, Lahore


TENDER DOCUMENTS TO LEASE OUT TDCP STOPOVERS AT BANSRA GALI, SALGRAN, GHORA GALI AND CHARRA PANI MURREE



• TDCP has in its control and possession:- i). Entertainment Park Bansra Gali, Murree ii). Salgran Stopover iii). Ghora Gali Stopover iv). Chara Pani Stopover at old G.T.Road, Rawalpindi to Murree and is capable / desirous to lease out these facilities to an independent Operator / Firm/Company to facilitate the tourists / travellers visiting Murree.

• In support of Tourism Promotion, TDCP intends to provide opportunity to the Private Sector to operate the following facilities.

1. a).

Detail of Land to be Leased

i) Entertainment park Bansra Gali over an area of Twenty one (21) kanals (Restaurant, Kitchen, Amphitheatre, Washroom, Tuck-shop, parking area, bone fire area etc; already constructed there)

ii) Salgran Stopover, over an area of six (06) kanals and eleven (11) marlas ((Restaurant, Kitchen, washroom, parking area etc; already constructed)

iii) Ghora Gali stopover, over an area of Nine (09) kanals (Restaurant, Kitchen, Washroom, Parking area etc; already constructed)

iv) Charapani Stopover, over an area of five (5) kanals & four (4) marlas (Restaurant, Kitchen, Washroom, parking area etc; already constructed)

b). Videos of all the lands are available and can be obtained through whatsApp number 0300-4246955.

c). Measurement of land has been made with due diligence however, the bidders are directed to visit the site personally and measure the land in our possession as their own so that no contention pertaining to land measurement arises later on.

2.

Bid Security

Estimated cost of Lease Money for entertainment park Bansra Gali is Rs.30,00,000/- per year. Estimated cost for Ghora Gali, Charra Pani &

Salgran is Rs.10,00,000/-

each stopover per year. CDR / Pay order equal to 5% of the estimated lease money for each stopover be attached with the bid in-favour of TDCP.

3.

Bid Validity


4.

Bid Submission

i) Bids will be submitted on single stage two envelops method. ii) Bidders should submit their Financial and Technical bids in two

different envelops. iii). Bids can be submitted at the following address during the office

hour:- i). Double Dacker Bus Terminal:-

Nishter Park (Qaddazi Stadium) Ferozepur Road, Lahore. ii). 151-Abu Bakar Block, New Garden Town, Lahore iii). For guidance contact on 0300-4246955


v). A bidder may apply for all the 4 points, any one point, or more than one point. He however, should apply for these separately.

5.

Bid Opening

Date: 04.06.2020 Time 2.30 pm Venue: i). Double Dacker Bus Terminal:


6.


i) Bids will be evaluated in accordance with single stage two envelop method. Bidders will submit their Technical and Financial bids separately.

ii) Initially only the technically bids will be opened and evaluated in accordance with the criteria given for their evaluation. Financial bids of only those bidders will be opened whose technical proposals are found responsive.





The following business will be considered similar. • Rest House. • Restaurant. • Joyland / Children play area. • Construction and development of land etc. • Caffe and canteen business. • Outdoor event management. • Tour operator. • Camping pod business.

c) The bidders should attach a detailed business plan in his technical bid. His plan should be detailed enough to satisfy the TDCP management that the bidder has the capacity to run the tourist point efficiently. TDCP team may ask for presentation and additional information / clarification if needed.

d) The bidder should have sound financial position. Bank statement of last one (1) year should be attached or any other mean to shows financial worth be used.





i) The objective of the lessee should be tourism promotion and can be any of the following:-

o Restaurant. o Joyland / Children play area. o Camping pod. o Hotel. o Tuck Shop Coffee.

o Parking. o Ziplining or other activities. o Medical tourism. o Tourist entertainment activity etc.

j) The objective of lease should not be such as may threaten or destroy the environment in any way.

k) If any information pertaining to eligibility in missing, deficient, or unclear; TDCP may ask for it in writing. Failure to provide the same in 7 days would render the bidder ineligible.

7.

Lease Period

a) Bansra Gali: 10 years

The land is available with TDCP on lease from Forest Department upto May 2026. The lease is extendable and is expected to be extended. In case it is not extended, it would end May 2026. In case the lease is extended, as expected, in favour of TDCP, the bidder may be given extension upto 20 years keeping in view his performance during the period he remained TDCP lessee.

Lease money would be negotiable for the second term.

b) Salgran, Ghera Gali Charrapani

20 years. Further extendable for a similar term on the

basis of satisfactory performance. Lease money could be negotiated for the

second term keeping in view the market trends yet is could never be less than the one being paid by the lessee at the time of expiry.

8.


• Authorised officer of TDCP would inspect the stopover/resort on monthly basis to ascertain whether or not the operations are being conducted in accordance with the directions of TDCP.


• In case the officer is not satisfied with anything, he would give a 7 days notice to the lessee to remove the defect. If the defect is removed, he would issue the satisfactory performance certificate. In case he is not satisfied, he would report the matter to General Manager (Operations). General Manager (Ops) would constitute a team for the inspection of point. In case the team issue a satisfactory report, the matter would be closed and the performance of the lessee would be considered satisfactory for the month. In case the team issues a report showing dissatisfactory

performance GM (Ops) would issue a certificate of dissatisfactory performance for that month.

• Dissatisfactory performance for more than two (2) months in a year would be a valid ground for initiating the process of termination of contract.

9.

a)

Payment Schedule

The lease period will be started immediately on the day on which the agreement is signed between two parties.

b) Annual lease payment will be made on quarterly basis.

c) All the post dated cheques will be handed over to TDCP at the time of signing of agreement. e.g in case of 10 years lease, the lessee will deposit 40 post dated signed cheques with TDCP.

d) Lessee will deposit half of the yearly instalment as security inform of CDR/Pay order at the time of signing of contract. The same will be paid back at the time of termination of contract.

10.

If the highest bidder fulfils all the terms & conditions, he will be awarded the lease contract with the directions to deposit first quarter lease money and security deposit, within the stipulated period. If he fails to deposit security and 1st quarter lease money within 15 days of the written, then bid security deposited by him will be forfeited.

Forfeiture

11.

• The lessee being the exclusive operator of the premises shall operate/ manage the Stopover at his own expense for the period of lease in accordance with terms & condition in lease agreement in conformity with all applicable laws and governmental regulations. He will follow the customary and usual Stopover operational mechanism including safety and security of guests and property within the area of Stopover jurisdiction. The lessee will solely be responsible for the safety & security of all types of equipment furniture, crockery, electrical appliances etc; available at the premises as added in inventory list jointly signed by both the parties.

Conditions of Operation of Stopover

• The lessee would be solely responsible for hiring of employees in his own/ Company name in compliance of prevalent labour laws & policies. TDCP would not be responsible for any conflict or issue relating to hiring / recruitment by Lessee job description, working hours, employee’s union affairs, social security act & rules, EOBI or retaining services of the employees.

• The lessee would be responsible to ensure quality standards and good hygienic practices as laid down in the relevant Acts and Rules in Punjab for preparation, catering and serving quality ingredients of food & beverages

and serving etc. The lessee is bound to conduct his business with the first-class character and reputation.

• The lessee in all circumstances shall be responsible to seek approval in writing from MD TDCP for the charges / rates of all services offered including accommodation, food items, swimming facility and others etc. These rates shall be displayed in publicity materials, menus and on a board at prominent place of Stopover. TDCP reserve the right to review the rates at any time through its authorized officer.

• Regular payment of Utilities charges supply of Utilities (electricity, gas, phones, cable and internet service) and amenities like safe drinking water and sanitation shall be sole responsibility of lessee during the term of this lease agreement.

12. •

Fate of Fixture and other Permanent Installations

TDCP would have a claim on the fixture and installation that are present at the time of granting lease.


• The lessee however would not be allowed to cause any damage to the property while dismantling any fixture or construction. In such case the installation would belong to TDCP without incurring any cost.

13. It would be the responsibility of the lessee to carry out repair and maintenance from his own resources on regular basis.


14. a

Nature of Activities that are allowed to be carried out: The basic purpose of the lease is promotion of tourism. Lessee can’t deviate from it.

b The following things are allowed if not prohibited by any other law of the land or Govt. Order

Establishment of camping pods, camping huts, camping site etc.

Establishment of restaurant, coffee, Canteen Sale of Junk food, or other such eateries Establishment of children play area. Installation of Gazebos etc. Development of parking area. Provision of entertainment facilities to the tourists. Facilities of medical tourism. Any other thing requested by the lessee within the ambit of

overall objectives and goals of TDCP and duly approved by the MD-TDCP.

15. Termination of Contract. The following are the cases of termination of contract.


Through expiry of second term

Through mutual consent on whatever term agreed between the party.

Through the termination letter issued by TDCP in case of default by the lessee.

16. Default By the Lessee The lessee would be considered to have committed default if:-

a) He fails to operate the resort within 3 months of the handing over without any justifiable reason.

b) He operates the resort in violation of any term and conditions mentioned anywhere in the bidding document or the contracts signed or the directive issued by TDCP.



e) He carries out any such activity at the resort as is prohibited by law of the land or any direction of the Government.


g) He brings bad name to TDCP because of his poor quality of service or any other reason.

h) He causes damage to property or environment in any way.

17. Prerogative of TDCP Officials

a) 50% concession on all services to maximum 04 officials a month.

b) General Manager (Ops) and MD TDCP would be authorized to nominate officials for concession.

18. Rates / Prices of Services a) Will be fixed after the recommendation of General Manager (Ops)

and approval of MD TDCP.

b) Can be revived anytime if any or both parties want through mutual consultation.

c) Will be displayed at conspicuous points near the resort.

19. Other Conditions

i. Lessee will not be authorized to carry out any business on the premises other than the business herein above stated for which the lease has been granted. Subletting is not allowed unless approved by MD TDCP in writing.

ii. No activity that is not ecology friendly or environment friendly will not be allowed.


iv. Lessee will ensure that his employees behave in an orderly and disciplined manner and do not carry on any unlawful activities. Further, the lessee shall ensure that the activities or any acts of omission or commission of his employees shall not cause any damage to the lessor's reputation property or business. The Lessee shall direct all of its employees to behave nicely with guests and will follow the best business practices and standards. The Lessee will provide feedback from its clients for improvement in services and to notice any complaint. However, TDCP reserve the right to review these feedbacks.


20. Managing Director, TDCP has right to accept or reject all bids or proposal at any time prior to the acceptance of a bid or proposal.

21. Directives issued by GM(Ops) and MD (TDCP) from time to time pertaining to the operation of the property would carry same weight as if they are part of the bidding documents or the contract.

22. TDCP would be authorized to use the property for the promotion and marketing of its other products and services without cost.

FINANCIAL BID


I___________________________owner of ______________________________

NIC Number_______________ hereby offer Rs.__________________per annum

as lease money for the Stopover at____________________________.

Signature:-------------------------

Thumb:----------------------------

Name:-----------------------------


….….1/7……

TECHNICAL BID

A. ELIGIBILITY DETAILS Legal Tax Paying Entity

• Bidder Name:- ____________________________________

• Office Address:- ____________________________________

• Phone Number:- ____________________________________

• Complete Business Profile.( Name of Owner/Directors + Places of Business + contract Number:-_________________________________________________________

_________________________________________________________

_________________________________________________________

• NTN Number:- _____________________________________

• Sales Tax Number:- _____________________________________


….….2/7…….

B. SIMILAR BUSINESS DETAIL

Business details proving that the bidder is engaged in same business for more than 5 years.


….….3/7…….

C. (i). Proposed plan regarding the use of Stopover after getting it on lease.

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

(ii). Profit / loss in previous business ( 3 years details)

___________________________________________________________

___________________________________________________________

___________________________________________________________

___________________________________________________________


Fixed Assets in the name of bidder:___________________________

__________________________________________________________

__________________________________________________________

BANK STATEMENT OF LAST ONE YEAR:- __________________________________________________________ __________________________________________________________ ___________________________________________________________


….….4/7……


I, Mr.______________________CNIC Number_______________ hereby certify that I

or my Firm / Company has not been blacklisted or declared ineligible by any District,

Provincials, Federal Government or agency of Pakistan.

Signature:___________

Thumb:_____________

Name:______________



1.

2.

3.

4.

5.

6.

7.

8.

9.

10.


….….5/7……

F. GOOD CONDUCT CERTIFICATE FROM GOVERNMENT (if bidder working with any Government)

It is hereby certificated that M/s.________________________ has been

working with Department_________________________________________

Govt.of___________________________since_________________________

His conduct has been good during the whole period. He has not been problematic in any way during the period.

Sign:_____________________

Date:____________________


Stamp: _________________



….….6/7……

H) BID SECURITY Amount: ______________ Bank: ______________ PO/CDR Number: ______________ CDR/PO attached Yes_____ No______


….….7/7……

TOURISMDEVELOPMENT CORPORATIONOFPUNJAB

TENDER NOTICE

The Tourism Development Corporation of Punjab (hereinafter referred

to as TDCP) is a wholly owned company of the Government of Punjab engaged for

the promotion of Tourism in the province of Punjab. The principal office of the

Corporation is at 151-Abu Bakar Block, New Garden Town, Lahore.

TDCP has upgraded its boating jetty at Lake view Resort at Kallar

Kahar , Uchalli Lake and Khabekki Lake and intends to provide modern water sports

facilities. For the purpose, TDCP, intends to purchase high quality , Paddle Boats

and Motor Boats, with secure delivery at site (Detail at Annex “A”)

1. RECEIPT OF BIDDING DOCUMENTS • Can be received from the office of General Manager (Ops) immediately

after the publication of invitation to tenders during office hours from 151-Abu Baker Block New Garden Town Lahore, or TDCP Sightseeing Lahore Bus Service Terminal, Qaddafi Stadium Lahore.

• Cost of Bidding Documents:1000/- • Bidding Documents will remain available till the last day fixed for

submission of the same. For any issue contact 03004412467

2. BID SECURITY

The bidder can apply for single item. • 5 % of the Estimated / budgeted price • In the form of CDR, Pay order

Bid Security Chart for Each Item is at Annex-B 3. BIDDING VALIDITY Bids shall remain valid for a period of six months (180) days after opening of Bid on the date prescribed by the Procuring Agency.

4. Bid Opening Date: 4th June, 2020

Time: 2.30 PM

Venue: TDCP Sightseeing Lahore Bus Service Terminal, Qaddafi Stadium Lahore

Bids will be opened in the presence of bidders or their representatives who may intend to join.

5. BID SUBMISSION: • Single Stage one envelope method will be followed. • Bidder will provide all the documents required to meet the eligibility criteria. If

anything is missing or not in accordance with the requirement of TDCP, TDCP would be authorized to demand it in writing. The bidder if does not provide the same within 07 days of demand, would be considered ineligible.

• Bidder offering product at the lowest price will be awarded the contract.

6. APPROVAL OF SAMPLE • Bidder will provide pictures and details of all the products they intend to supply. • Successful bidder will provide a sample for approval before the supply. • TDCP can ask the bidder to change the sample to meet its requirement. 7. EVALUATION CRITERIA

• Bidders will have to meet the minimum eligibility criteria

• Bidders who are eligible will be evaluated on the basis of their quoted

price.

8. MINIMUM ELIGIBILITY CRITERIA

Bidders are instructed to provide the following information and documents. Failure to provide any of these would render the bidder ineligible, subject to clause 5 of these documents.

a) NTN number of the bidder b) Sales Tax number of the bidder. c) Certificate that the bidder has not been declared as ineligible or blacklisted as

provided in Rule 20 and 21 of PPRA Rules 2014. d) Certificate that the bidder is legally authorized to provide the requisite product.

Dealership certification etc. e) Bid security CDR / PO of the amount as required. f) The product offered should meet the specifications or should be better / latest

than the one demanded. The brand offered should be a well recognized and patent brand nationally or internationally having good reputation.

g) Detail of 03 previous clients showing satisfaction with the bidder and products he supplied. Products should be similar and be supplied in 3 years minimum. Dissatisfaction of previous client may be reason for declaring the bidder ineligible.

h) Bidder would sign at the bottom of all the pages of bidding documents his name to confirm that he agrees to these terms and conditions.

9. SPECIFICATIONS • Products offered should be in accordance with the given specification. • TDCP may ignore any trivial variations if it does not have any impact on

the objective of Procurement.

10. ACCEPTANCE OF BID

• Technically eligible bidder offering the lowest price will be considered as lowest evaluated bidder and his bid will be accepted.

• In case such bidder fails to move ahead in the process, the bidder

next to him in evaluation list would be given the chance if TDCP’s management wants so. The option of giving chance to the next would be available to procuring agency till the whole list is exhausted.

• Bid security of the bidders not proceeding ahead in the process after

getting the intimation from the procuring agency will be forfeited.

11. PERFORMANCE GUARANTEE

• After the bid is accepted; the bidder will have to deposit performance

guarantee @ 10% of the total price quoted by him within 10 days of the written invitation by TDCP..

• Performance guarantee will be retained by the procuring agency during warranty period.

• Failure to provide performance guarantee may lead to the forfeiture of bidding security and the chance would be given to next lowest bidder.

12. PAYMENT

• Payment will be made within 30 days of the delivery receipt issued by the procuring agency

13. WARRANTY

• One year warranty for free replacement / repair starting from the date of delivery.

• Repair / replacement would be made in case any defect is produced

by the product in mechanical, electrical, or body parts.

• Defects caused by the negligence of the procuring agency would not be covered. Decision whether a defect is caused by the negligence of procuring agency or not would be made by the Arbitration committee constituted by the procuring agency for managing the contract under rule 68 of PPRA Rules 2014.

• Repair of the defected part would be allowed only if the Arbitration committee being satisfied that repair would be a satisfactory and long lasting solution to the problem allows so.

• Repair for the same defect would never be allowed twice and the

contractor will have to replace it.

14. RECEIPT OF PRODUCT DELIVERY

• Supplier would be bound to deliver the products at the points mentioned by the procuring agency anywhere in Punjab at his own risk and lost.

• Tentative points of delivery are Kallar Kahar Lake, Uchali Lake,and

Khabaki Lake, yet any change or amendment in these is possible.

• Product inspection committee of TDCP would inspect the products and would prepare a report on the basis of which the delivery certificate would be issued.

15. VARIATION IN THE SPECIFICATION OF PRODUCT

In case the contractor is unable to supply the product having same specification as mentioned by him in his bid of the contractor or procuring agency mutually decide otherwise, he would be allowed variation on the following conditions:- a). The product with changed specification is acceptable to the procuring agency. Arbitration committee would decide the same and the approval of the Managing Director would be mandatory. b). The variations in specification should result in the acquisition of products batter in quality and version than the one originally offered.

c). The variations should in no case bring any monetary benefit to the bidder. The prevailing price of the product after variation should be equal or more than the one originally offered. d. Procuring agency would not bear any additional cost because of variation.

16. FOCAL PERSON

• For assisting in the submission and preparation of bidding Documents Mr. Amir Nawaz Khan 03004412467.

• For Complaint, if the focal person does not cooperate GMO 03230004488

17. QUANTITY AND BUDGET • TDCP has 02 ADP schemes: Funds for Uchali and Khabeki Lake Scheme

have been released, whereas of the Kalar Kahar Scheme they are about to be released. In case the same are not released owing to any reason ; TDCP would issue supply orders only for the scheme whose funds have been released and the supply orders for the remaining would be issued afterwards. Bidders are directed to go through product quantity mention against both schemes as part of annexure.

• Ordered quantity would however not decrease more that 10% of the mentioned one or increase by more than 50% of the mentioned one.

18. BID APPLICATION • The bidder can apply for all, any, or more than one item using a single

bidding document. Bid security would have to be deposited separately for every item

19. The TDCP reserves the right to reject all the bids / proposals at any time prior

to acceptance of a bid or proposal.

Eligibility Criteria Check List of Mandatory Documents:-

Sr.No. Terms & Conditions Remarks

1 CDR 5% of the estimated cost.

2 Firm /Company Profile.

3 Valid Registration with FBR (Active Filer) NTN.

4 Registration certificate of Sales Tax.(STRN)

5 Certificate/Affidavit of not Black listed. (On Stamp Paper).

6 List of preferably 3 Satisfied clients along with contact numbers.

7 Signed copy of Bidding Documents with sign on every page.

Annex-A

Sr. No Item Type

Delivery Destination

Rate Amount Khabeki & Uchali Lake

Kallar Kahar

Qty Qty

1

Motor Boats Engine (Japanese or Equivalent): 40 Horse Power 2-Cylinder or above Displacement: 700cm3 or above Bore x Stroke: 80 x 70mm Prop Shaft Horsepower:40hp @ 5500rpm Full Throttle RPM Range:4500 ~ 5500 rpm or above Alternator Output at W.O.T:. 80 W or above (6A) or above Fuel Induction System : Carburetor or EFI Boat Made of Fiber Rubber Fender around the boat Overall length: 23 feet. Beam (Width) 5.5 Ft Inner Depth: 2. Ft Approx. weight: 200-220 kg Seating Capacity 10-12 person With all accessories

04 06

2

Thematic Paddle Boats Fiber Glass 02 Seater Material:- Fiberglass (Polyester Resin Standard Matt (Chopped 300 Grams E)Approx.. 10 MM Safety Rubber Fender All Around

½ Inch Size: 9x5 Ft Inner Depth 19 Inch Paddle Fitting Stainless Steal

50 31

4 Paddle/ Cycle Boats:, Displacement: 5 to 10km/h

18 10

Coupling: direct drive from pedal Propulsion system: Two wheels with thrust Overall length: 10.5 Ft Approx Overall width: 7.5 FT Approx Overall height: 5.5 Ft Approx Seats: 2 Material: Fiberglass Heavy Gauge Safety Rubber Fender around the Wheels Paddle Fitting Stainless Steal. Floats on: Three wheel

5

Life Jackets best quality Fabric- Water Repellent / Resistant. Foam: 100% EPE Foam Belt:- Standard Webbing Belt Adjustable with buckle For Secure Fit. Accessories IRS Approved Non Clog-Whistle. Reflective tape Panels. Weight Bearing capacity: 40 to 120Kg Size:- variant . Small, Medium and Large

400 100

Annex-B

Cost:- In. Rs.

Sr. No Item Type Estimated Cost CDR Amount

1

Motor Boats 40 Horse Power

8250000

412500

2 Thematic Paddle Boats

8100000

405000

4 Paddle/ Cycle Boats:,

4620000

231000

5 Life Jackets best quality 1250000

62500


TENDER NOTICE

Tourism Development Corporation of Punjab intends to purchase the following Camping items with their specifications given below for promotional tourism events on different locations .The Bids are invited from reputable, capable and sound firms: Sr. #

Title of Work Picture Total Budget

1 Coleman Sundome 4 or EquivalentCapacity

(Quantity: 100) 4 Person

Dimensions 305 X 305 cm Rain Cover Included ventilation Points 2 Wind Protection 35+ Mph UV Protection SPF-50 Ground Sheet PE intergrated/1000D Center Height 150 cm Total weight 5 kg

Fabric Outer Polyester Taffeta 68D & Polyester mesh 68D

Structure Dome Door Hinged door D shaped Poles Fiber Glass / color coded Water column 600 mm Seams Taped Seams Frame material Fiber Glass Pack size 60.5 X 15 X 15 cm Carry Bag Included Accessories Pegs, reflectors &enterance mat Fire Protection Fire retardent Setup Tutorial Available Online

24,00,000/-

2 MP3N. Multipurpose 3 Section Frame Tent in Nylon PU Coated Cloth. (Quantity:03)

Size 13’x16’-6”x7’-7”(400x500x230cm)

Frame FreeStanding.ShockcordedCollapsible.Slantingwalls for stability &Wind Break.

Frame Size To properly fit cover even when cloth shrinks.

150,000/-

Adjustment. Poles. 3/4”Dia. Steel Anodized. Joints. 7/8” Dia. Steel Anodized.

Cloth.

Nylon/PolyesterPUCoatedWP.PreferablyWP BreathableforRooftominimizecondensationand Temperatureeffect.HeavyPUcoatforValance

Windows. 6 #s. with Mosquito net. Open & close from inside.

Ventilator 2#.Withopen&Closeoption.Toreducecondensation.

Electric wire entry

Under the Vent Cover.

Door 2#s. Zipped & storm Flaps with Velcro. Pockets. 4forpersonalitems.1forframe&CoverBagsstorage. For Torch or Light

Wire Hooks at Joints.

Hanging Cords Inside

2#s. To hang Clothing and other items.

Ropes 8#s.6mmBraided.WithAluminumRunnerstoholdthe Tent stable in winds. 2#s. at Door top(Optional)

Pegs & Pins.

6+6+6.

Cover & Frame Hold points

4#s. at corners on roof side. 4#s. at Corners & 4#s. at roof & wall Joints. 8#s.AtBottom.AllwithTapeandGlideLockBucklesto Tight fit the Cover in Variable Temperatures to compensateShrinkageandexpansionofcloth.

Valance Heavy coated PU to Prevent Air & Insects Entry. Weight ~27-00 Kg.

3 Fast pitch Shelter Large Flysheet

: (Quantity: 2)

Flysheet Material Polyester & PU coated

transparent Dimensions 3.65m X 3.65m UV Protection SPF-50 Total weight 17 kg Covered Area 135 square feet Poles Steel with Chained Extensions Color Light green & Silver Head Room Center 218 cm Head Room Sides 169 cm Water column 1000 mm Seams Taped Seams Frame material Steel Pack size 87 X 23 X 30 cm

90,000/-

Carry Bag Rectangular with zipper Accessories Pegs for corner base Fire Protection Fire retardent Setup Tutorial Available Online

4 Mattress 4 inchSingle Bed Master Molty Foam or equivalent.

: (Quantity: 200)

Size: 78x42x4. With life time guarantee.

15,00,000/-

5 Quilt: Single Bed Sized Master MoltyRazai or equivalent. Size

(Quantity: 300)

Single bed , Length 103inch+ Width 60inchs (Approx) Weight 4.5 kg (Approx)

4,00,000/-

6 Pillow + Cover: Single bed Master Molty Ball Fiber or equivalent.

(Quantity: 300)

Size: 36 x 12 x 6 (Approx) Weight: 1Kg (Approx) with white cover.

3,00,000/-

7 Quad Chairs: Frame material

(Quantity: 06) Steel

Fabric 600 D Polyester with PVC

Coating Capacity 113 KG Foot Material Plastic Product Weight 3.3 KG Carry Bag Included Shoulder Bag Available Size Open 93 X 50 X 90cm Size Folded 22 X 16 X 94cm Cup Holder Integrated Peg Holes Available

50,000/-

1. RECEIPT OF BIDDING DOCUMENTS

• Can be received from the office of General Manager (Ops) immediately after

the publication of invitation to tenders during office hours from 151-Abu Baker Block New Garden Town Lahore, or TDCP Sightseeing Lahore Bus Service Terminal, Qaddafi Stadium Lahore.

• Cost of Bidding Documents:1000/- • Bidding Documents will remain available till the last day fixed for submission

of the same. For any issue contact 03224494100

2.

BID SECURITY

• 5 % of the budgeted price • In the form of CDR, Pay order

3.

Bids submitted will remain valid for a period of 6 months starting from the date of opening of bids.

BIDDING VALIDITY

4. Date: BID OPENING

04.06.2020

Time: 2:30 PM Venue: TDCP Sightseeing Lahore Bus Service Terminal,

Qaddafi Stadium Lahore.


5. • Single Stage one envelope method will be followed.

BID SUBMISSION:

• Bidder will provide all the documents required to meet the eligibility criteria. If anything is missing or not in accordance with the requirement of TDCP, TDCP would be authorized to demand it in writing. The bidder if does not provide the same within 07 days of demand, would be considered ineligible.


6. • Bidder will provide pictures and details of all the products they intend to supply.

APPROVAL OF SAMPLE

• Successful bidder will provide a sample for approval before the supply. • TDCP can ask the bidder to change the sample to meet its requirement.

EVALUATION CRITERIA (CAMPS ETC)


• Bidders who are eligible will be evaluated on the basis of their quoted price.

7. Bidders are instructed to provide the following information and documents. Failure to provide any of these would render the bidder ineligible subject to point #5 of these documents.

MINIMUM ELIGIBILITY CRITERIA

a. NTN number of the bidder b. Sales Tax number of the bidder d. Certificate that the bidder has not been declared as ineligible or

blacklisted as provided in Rule 20 and 21 of PPRA Rules 2014. e. Certificate that the bidder is legally authorized to provide the requisite

product. Dealership certification etc. if needed. f. Bid security CDR / PO of the amount as required. h. The product offered should meet the specifications or should be

better / latest than the one demanded. The brand offered should be a well-recognized and patent brand nationally or internationally having good reputation.

8.

SPECIFICATIONS

• Products offered should be in accordance with the given specification. • TDCP may ignore any trivial variations if it does not have any impact on the objective of

Procurement.

9.

ACCEPTANCE OF BID


• In case such bidder fails to move ahead in the process, the bidder

next to him in evaluation list would be given the chance if

TDCPmanagement wants so. The option of giving chance to the next would be available to procuring agency till the whole list is exhausted.

• Bid security of the bidders not proceeding ahead in the process after

getting the intimation from the procuring agency will be forfeited.

10.

• PERFORMANCE GUARANTEE

Bid security would become performance guarantee for the bidder whose bid is accepted.

• Performance guarantee will be retained by the procuring agency

during warranty period. (in case goods are under warranty) but the same would be returned if lifetime warranty of any product has been asked for.

11.

PAYMENT

• Payment will be made within 30 days of the delivery receipt issued by the procuring agency.

12.

RECEIPT OF PRODUCT DELIVERY

Supplier would be bound to deliver the products at the points mentioned by the procuring agency anywhere in Punjab at his own risk and cost.

Tentative points of delivery are Patriata Top, Soon Valley, HiranMinar,

Changa Manga, Koh-e-Suleman etc.

13.

FOCAL PERSON

• For assisting in the submission and preparation of bidding Documents Mr. Nouman 03224494100.


14. • TDCP has got a lumsum budget for the procurement of all the items related to camping

site. Quantity mentioned in the bidding document can be changed keeping in view the rates offered; bidders should submit their bid accordingly.

QUANTITY AND BUDGET

• Ordered quantity would however not decrease more that 10% of the mentionedone or increase by more than 50% of the mentioned one.

15. • The bidder can apply for all, any, or more than one item using a single bidding document. BID APPLICATION

BID SUBBMISION FORM FOR CAMPING EQUIPMENT

Sr. #

ITEM PICTURE PER UNIT COST

TOTAL COST

1 Coleman Sundome 4 or Equivalent (Quantity Required: 100)

2 MP3N. Multipurpose 3 Section Frame Tent in Nylon PU Coated Cloth. (Quantity Required: 03)

3 Fast pitch Shelter Large Flysheet: (Quantity Required: 2)

4 Mattress 4 inch: (Quantity Required: 200)

5 Quilt: (Quantity Required: 300)

6 Pillow + Cover: (Quantity Required: 300)

7 Quad Chairs: (Quantity Required: 06)

GRAND TOTAL

Page 1 of 9

The Tourism Development Corporation of Punjab 151-Abu Bakar Block,Garden Town, Lahore


TENDER DOCUMENTS

1. The Tourism Development Corporation of Punjab (hereinafter referred to as TDCP) is a wholly owned

company of the Government of Punjab engaged for the promotion of Tourism in the province of Punjab. The

principal office of the Corporation is at 151-Abu Bakar Block, New Garden Town, Lahore.

2. Tourism Development Corporation of Punjab (TDCP) intends to get quotations (inclusive of all taxes) from

reputable printers and publishers for designing and printing of followings; the specifications are given as under;

BOOKLETS

Sr. Description Quantity Estimated Price (Rs.)

1. Punjab Tourism Guide Book with cover;

o 250-300 pages o A4 size o Title art card 300g with matt lamination

+ UV o Inner pages: 150g art paper o Binding

1000 2,000,000/-

2. Introduction Book of TDCP and Its products;

o 36 pages o Size A5 o Title Art Card 300g with Matt

Lamination + UV o Inner page 150g art paper o Binding

1000 200,000/-

3. Landscapes of North Punjab (36 pages) A5 size

o 36 pages o Size A5 o Title art card 300g with Matt

Lamination + UV

1000 200,000/-

Page 2 of 9

o Inner page 150g art paper o Binding

4. Historical & Cultural Destinations of Central Punjab



1000 200,000/-

5. The colors of the South Punjab o 36 pages o Size A5 o Title art card 300g with Matt


1000 200,000/-

6. Punjab-Home of Religions Sikhs, Budhists, Muslims and Christians



1000 200,000/-

7. Box for Containing above mentioned 06 Hand Books

1000 250,000/-

LEAFLETS/POSTERS

Sr.# Description Quantity Estimated Price (Rs.)

1 Bahawalpur o A3 Size o 150g art paper o Content & designing

1000 45,000/-

2 Soon Valley o A3 Size

1000 45,000/-

Page 3 of 9

o 150g art paper o Content & designing

3 Sikh Pilgrimage (Nankana) o A3 Size o 150g art paper o Content & designing

1000 45,000/-

4 Fort Monroe o A3 Size o 150g art paper o Content & designing

1000 45,000/-

5 Lahore the Heart of Pakistan o A3 Size o 150g art paper o Content & designing

2000 90,000/-

6 Institute of Tourism and Hotel Management

o A3 Size o 150g art paper o Content & designing

2000 90,000/-

7 Lahore by Night o A3 Size o 150g art paper o Content & designing

1000 45,000/-

8 Sufi Shrines of Punjab o A3 Size o 150g art paper o Content & designing

1000 45,000/-

9 Multan o A3 Size o 150g art paper o Content & designing

1000 45,000/-

10 Patriata o A3 Size o 150g art paper o Content & designing

1000 45,000/-

11 Rohtas Fort o A3 o 150g art paper

1000 45,000/-

Page 4 of 9

o Content & designing

12 Kotli Sattian o A3 Size o 150g art paper o Content & designing

1000 45,000/-

13 Taxila o A3 Size o 150g art paper o Content & designing

1000 45,000/-

14 Katas Raj Temple o A3 Size o 150g art paper o Content & designing

1000 45,000/-

The total cost of printing and publishing of promotional material (Handbooks

&Leaflets/Posters) is Rs. 4,000,000/-

Terms of References (TORs) 1. OBJECTIVES

The publications are being planned to showcase Punjab’s tourism potential and to portray

the soft image of Punjab.

2. DELIVERABLES:

The firm will be responsible to produce content along with Photography from all 36 districts of Punjab and all the points TDCP directs.

All original photography shoot on location as per the directions of TDCP in all 36 districts of Punjab.

Editing and Developing Communication material alongside high quality graphics and color grading.

Content write-up must be innovative and researched based keeping in view the high quality linguistic approach and would be got approved from TDCP prior to printing.

Take and digitally finish high quality photographs from sites across Punjab and create an archive to be used by TDCP.

• The script & design layout of the publications will be discussed and approved before and after produced.

The photography of the sites visited should be of high resolution so that they can be reproduced in any publication or website of the TDCP.

Original photographs, content and every other thing produced would be the sole property of TDCP.

Contractor will take a bundle of photographs of every site and TDCP will decide which one to be used. Unused photos will be TDCP’s property.

Photographs and other materials (raw and finished) taken under this contract will be the

Page 5 of 9

copyright of the TDCP. All the original digital assets should be submitted to the TDCP in hard and soft form.

3. OTHER INSTRUCTIONS A) TECHNICAL

o The production firm shall be well equipped to manage pre and post-production activities through

creative, professionally skilled and technical staff. The production firm will have the ability to use skills, experience, education and knowledge of international best practices, along with additional understanding gleaned from the guidelines and overview specified above to accomplish the following:

o Provide all pre-production services i.e. field research, script, work plan and production schedules. B) ADMINISTRATIVE

The firm/party will be solely responsible for selection, hiring and procurement of all required facilities, all logistics for the team, technical equipment and human resources required to produce the deliverables, which may include but not be limited to travel, accommodation, food, and insurance, etc.

C) KEY-STAFF: The firm should have a competent team comprising of the following key members Sr. # Category Qualification/Experience 1 Team Leader Master Degree in Mass Communication/ Journalism/ Business

Administration with a minimum experience of 15 years in Coordination and Management.

2 Creative Director; Script/Screenplay Writer

Master Degree or above in English Literature/Social Sciences with a minimum experience of 10 years in content editing and/or report writing Knowledge of creative and culture industries, cultural and heritage sites in Punjab considered an added advantage

3 Graphic Designer Bachelor Degree in Graphic or Multimedia Designing. Minimum experience of 5 years in graphic designing across similar projects and must possess advanced level skills in graphic designing software.

4 Photographer Minimum experience of 5 years in professional photography working with public and private sector clients Formal education in related fields will be an added advantage

4. SELECTION CRITERIA o Technical Scoring Weightage: 60% o Financial Scoring Weightage: 40%

Past Experience (25 Marks)

Quality of work i.e sample work provided with

application (25 Marks)

Theme Designs shared (creative)

(25 Marks)

Team (25 Marks)

Details Total Marks

Marks Obtained

Grading Total Marks

Marks Obtained

Grading Total Marks

Marks Obtained

Grading Marks Marks Obtained

Page 6 of 9

3+ years

25 Very Good

25 Very Good

25 Relevant Education + equal/above than minimum experience

Full marks

2+ years

20 Good 20 Good 20 Non-Relevant Education + required experience

50% Marks

1+ years

15 Average 15 Average 15 Relevant Education + less than required experience

Zero

*Note: Minimum Qualifying Marks are 70 out of 100

Page 7 of 9

5. RECEIPT OF BIDDING DOCUMENTS • Can be received from the office of General Manager

(Ops) immediately after the publication of invitation to tenders during office hours from 151-Abu Bakar Block New Garden Town Lahore, or TDCP Sightseeing Lahore Bus Service Terminal, Qaddafi Stadium Lahore.

• Cost of Bidding Documents:1000/- • Bidding Documents will remain available till the last day

fixed for submission of the same. For any issue contact 0323 0004488

6. BID SECURITY

The bidder can apply for single item. • 2% of the Estimated / budgeted price

• In the form of CDR, Pay order

7. BIDDING VALIDITY

Bids shall remain valid for a period of six months (180) days after opening of Bid on the date prescribed by the Procuring Agency.

8. BID SUBMISSION

i) Bids will be submitted on single stage two envelops method. ii) Bidders should submit their Financial and Technical bids in two

different envelops. iii). Bids can be submitted at the following address during the office

hour:- i). Double Decker Bus Terminal:-

Nishter Park (Qaddazi Stadium) Ferozepur Road, Lahore. ii). 151-Abu Bakar Block, New Garden Town, Lahore iii). For information contact on 0323-0004488


9. BID OPENING Date: 04.06.2020 Time 2:30 pm Venue: Double Decker Bus Terminal:


Page 8 of 9

10. EVALUATION CRITERIA • Bidders will have to meet the minimum eligibility criteria • Bidders who are eligible will be evaluated on the basis of their

quoted price.

11. MINIMUM ELIGIBILITY CRITERIA

Bidders are instructed to provide the following information and documents. Failure to provide any of these would render the bidder ineligible;

a) NTN number of the bidder b) Sales Tax number of the bidder. c) Certificate that the bidder has not been declared as ineligible or blacklisted as provided in

Rule 20 and 21 of PPRA Rules 2014. d) Certificate that the bidder is legally authorized to provide the requisite product. Dealership

certification etc. e) Bid security CDR / PO of the amount as required. f) The product offered should meet the specifications or should be better / latest than the one

demanded. The brand offered should be a well-recognized and patent brand nationally or internationally having good reputation.



12. SUPERVISION OF TDCP • TDCP would be authorized to continuously monitor the work in process and pass necessary

directions regarding quality. • Details of destinations would be decided by TDCP and it can be as many as TDCP wants.

13. PERFORMANCE GUARANTEE • Performance guarantee @5% of the quoted price to be submitted within 7 days of issue of

work order.

14. PAYMENTSCHEDULE • Payment will be made within 30 days of the receipt of the all printing material.

15. TIMELINE • All printing material to be delivered till 15th June 2020.

Page 9 of 9

Declaration I have read all the terms & condition, and agreed upon it therefore submitting my bid for

the work as per the tender document;

Name: _________________________________

Signature: ____________________________

Telephone No. Office: _____________________________

Mobile: ____________________________

Residential Land Line: ____________________________

Postal Address: ____________________________

Tourism Development Corporation of Punjab | Tender Mobile Tourism | Page 1 of 13

Price: Rs. 1000 (Non-Refundable)

TOURISM DEVELOPMENT CORPORATION OF PUNJAB | 151, ABU BAKAR BLOCK, NEW GARDEN TOWN, LAHORE 042-99231645 | 0300-4260215 |

[email protected]

TTEENNDDEERR DDOOCCUUMMEENNTTSS

SUPPLY OF EQUIPMENT & ACCESSORIES FOR

TDCP MOBILE TOURISM WING


IINNVVIITTAATTIIOONN TTOO BBIIDD

(i) The Tourism Development Corporation of Punjab (TDCP) intends to purchase miscellaneous equipment and accessories with standard warranty & support terms for its Mobile Tourism Wing established for outdoor events, presentations and activities for promotion of tourism especially among youth.

SSUUPPPPLLYY OOFF EEQQUUIIPPMMEENNTT && AACCCCEESSSSOORRIIEESS FFOORR MMOOBBIILLEE TTOOUURRIISSMM WWIINNGG

(ii) Sealed Technical and Financial Proposals including all applicable Federal and Provincial Taxes are invited from eligible Companies under Single Stage Two Envelope Procedure having legal presence in Pakistan and valid registration of GST and NTN.

(iii) Estimated cost of the project is Rs. 1.9 million and the bidders are required to submit 5% of the estimated amount i.e. Rs. 95,000/- in form of CDR with proposals as bid money.

(iv) Tender Documents with all terms & conditions and scope of work may be collected from the office of I. T Specialist, TDCP during office hours on payment of Tender Fee of Rs. 1,000/ (Non-Refundable).

(v) Bidding proposals clearly mentioning "Technical Proposal" and "Financial Proposal" duly completed, signed, stamped and in complete conformity with tender documents should reach this office not later than 02:00 PM on last day of submission of bids i.e. 04-06-2020. The technical proposal shall be opened on the same day at 02:30 PM.

(vi) TDCP may reject all bids or proposals at any time prior to the acceptance of a bid or proposal as per PPRA Rules, 2014.

GENERAL MANAGER (OPERATIONS) Ph: 042-99231006-99231645 Email: [email protected] www.tdcp.gop.pk



INSTRUCTION TO BIDDERS

The Tourism Development Corporation of Punjab (hereinafter referred to as TDCP) is a wholly owned company of the Government of Punjab engaged for the promotion of Tourism in the province of Punjab. The principal office of the Corporation is at 151-Abu Bakar Block, New Garden Town, Lahore.

The Tourism Development Corporation of Punjab (TDCP) intends to purchase miscellaneous equipment and accessories with standard warranty & support terms for its Mobile Tourism Wing established for outdoor events, presentations and activities for promotion of tourism especially among youth. (Detail at Annex “A”)

1.

RECEIPT OF BIDDING DOCUMENTS

• Can be received from the office of General Manager (Ops) immediately after the publication of invitation to tenders during office hours from 151-Abu Baker Block New Garden Town Lahore, or TDCP Sightseeing Lahore Bus Service Terminal, Qaddafi Stadium Lahore.

• Cost of Bidding Documents:1000/-

• Bidding Documents will remain available till the last day fixed for submission of the same. For any issue contact 03004260215

2.

The bidder can apply for single item.

BID SECURITY

• 5 % of the Estimated / budgeted price

• In the form of CDR, Pay order Bid Security Chart for Each Item is at Annex-B

3.

Bids shall remain valid for a period of six months (180) days after opening of Bid on the date prescribed by the Procuring Agency.

4.

BIDDING VALIDITY

Date:

Bid Opening

4th June, 2020

Time: 2.30 PM

Venue: TDCP Sightseeing Lahore Bus Service Terminal, Qaddafi Stadium Lahore



5.

BID SUBMISSION:

• Single Stage one envelope method will be followed.

• Bidder will provide all the documents required to meet the eligibility criteria. If anything is missing or not in accordance with the requirement of TDCP, TDCP would be authorized to demand it in writing. The bidder if does not provide the same within 07 days of demand, would be considered ineligible.


6.

APPROVAL OF SAMPLE

• Bidder will provide pictures and details of all the products they intend to supply.

• Successful bidder will provide a sample for approval before the supply.

• TDCP can ask the bidder to change the sample to meet its requirement.

7.

EVALUATION CRITERIA


• Bidders who are eligible will be evaluated on the basis of their quoted price.

8. Bidders are instructed to provide the following information and documents. Failure to provide any of these would render the bidder ineligible, subject to clause 5 of these documents.

MINIMUM ELIGIBILITY CRITERIA

a) NTN number of the bidder b) Sales Tax number of the bidder. c) Certificate that the bidder has not been declared as ineligible or blacklisted as provided in

Rule 20 and 21 of PPRA Rules 2014. d) Certificate that the bidder is legally authorized to provide the requisite product. Dealership

certification etc. e) Bid security CDR / PO of the amount as required. f) The product offered should meet the specifications or should be better / latest than the one

demanded. The brand offered should be a well recognized and patent brand nationally or internationally having good reputation.




9. SPECIFICATIONS

• Products offered should be in accordance with the given specification. • TDCP may ignore any trivial variations if it does not have any impact on the objective of

Procurement.

10.

ACCEPTANCE OF BID


• In case such bidder fails to move ahead in the process, the bidder next to him in evaluation list would be given the chance if TDCP’s management wants so. The option of giving chance to the next would be available to procuring agency till the whole list is exhausted.

• Bid security of the bidders not proceeding ahead in the process after getting the intimation from the procuring agency will be forfeited.

11.

PERFORMANCE GUARANTEE

• After the bid is accepted; the bidder will have to deposit performance guarantee @ 10% of the total price quoted by him within 10 days of the written invitation by TDCP..

• Performance guarantee will be retained by the procuring agency during warranty period. • Failure to provide performance guarantee may lead to the forfeiture of bidding security and

the chance would be given to next lowest bidder. • TDCP may waive this condition if satisfied with product quality or any other reason.

12.

PAYMENT

• Payment will be made within 30 days of the delivery receipt issued by the procuring agency

13.

WARRANTY

• One year warranty for free replacement / repair for item# 1 & 2 and 03 Years Channel Warranty for item# 4, 5, 6 & 7 starting from the date of delivery.

• Defects caused by the negligence of the procuring agency would not be covered. Decision whether a defect is caused by the negligence of procuring agency or not would be made by the Arbitration committee constituted by the procuring agency for managing the contract under rule 68 of PPRA Rules 2014.

• Repair of the defected part would be allowed only if the Arbitration committee being satisfied that repair would be a satisfactory and long lasting solution to the problem allows so.

• Repair for the same defect would never be allowed twice and the contractor will have to replace it.


14.

RECEIPT OF PRODUCT DELIVERY

• Products will be delivered at TDCP Office Lahore.

• Product inspection committee of TDCP would inspect the products and would prepare a report on the basis of which the delivery certificate would be issued.

15.

In case the contractor is unable to supply the product having same specification as mentioned by him in his bid of the contractor or procuring agency mutually decide otherwise, he would be allowed variation on the following conditions:- a). The product with changed specification is acceptable to the procuring agency. Arbitration committee would decide the same and the approval of the Managing Director would be mandatory. b). The variations in specification should result in the acquisition of products better in quality and version than the one originally offered. c). The variations should in no case bring any monetary benefit to the bidder. The prevailing price of the product after variation should be equal or more than the one originally offered. d. Procuring agency would not bear any additional cost because of variation.

VARIATION IN THE SPECIFICATION OF PRODUCT

16.

FOCAL PERSON

• For assisting in the submission and preparation of bidding Documents Mr. Tauseef Ahmed 03004260215.


17.

QUANTITY AND BUDGET

• TDCP has got a lumpsum budget for the procurement of all the items related to Mobile Tourism Wing. Quantity mentioned in the bidding document can be changed keeping in view the rates offered; bidders should submit their bid accordingly.

• Ordered quantity would however not decrease more that 10% of the mentioned one or increase by more than 50% of the mentioned one.

18. • The bidder can apply for all, any, or more than one item using a single bidding

document. Bid security would have to be deposited separately for every item

BID APPLICATION

19. The TDCP reserves the right to reject all the bids / proposals at any time prior to acceptance of a bid or proposal.


Eligibility Criteria

Sr.No.

Check List of Mandatory Documents:-

Terms & Conditions Remarks

1 CDR 5% of the estimated cost.

2 Firm /Company Profile.

3 Valid Registration with FBR (Active Filer) NTN.

4 Registration certificate of Sales Tax.(STRN)

5 Certificate/Affidavit of not Black listed. (On Stamp Paper).

6 List of preferably 3 Satisfied clients along with contact numbers.

7 Signed copy of Bidding Documents with sign on every page.


AANNNNEEXX -- AA

SSPPEECCIIFFIICCAATTIIOONNSSS#

Item Specification

1 Laptop Laptop Core i5 10th Gen, 12 GB Ram, 01 TB SATA preferably Shock resistant, 15 Inch Anti Glare, Strong Body able to handle frequent use.

2 Projector Display: 03 LCD, Max Lument: 4200 Lumens, Contrast Ratio: 20,000:1, Max Display Resolution: 1600X1200 Dots at 60Hz, Input/Output: HDMI, RJ45, S-Video, USB, wireless Lamp Life: 4000 to 10,000 Hrs max, Screen Size: 30" to 300" (0.76 m to 7.62 m) (measured diagonally)

3 Projector Screen with Stand

10 X 8 Pure White, Anti Glare, Matt

4 Drone Aircraft + Camera DJI Phantom Pro V2.0 or Equivalent having following minimum specs

Weight (Battery & Propellers Included) 1375 g

AIRCRAFT

Diagonal Size (Propellers Excluded) 350 mm

Max Ascent Speed S-mode: 6 m/s, P-mode: 5 m/s

Max Descent Speed S-mode: 4 m/s, P-mode: 3 m/s

Max Speed S-mode: 45 mph (72 kph), A-mode: 36 mph (58 kph), P-

mode: 31 mph (50 kph)

Max Tilt Angle S-mode: 42°, A-mode: 35°, P-mode: 25°

Max Angular Speed S-mode: 250°/s, A-mode: 150°/s

Max Service Ceiling Above Sea Level 19685 ft (6000 m)

Max Wind Speed Resistance 10 m/s

Max Flight Time Approx. 30 minutes

Operating Temperature Range 32° to 104°F (0° to 40°C)

Satellite Positioning Systems GPS/GLONASS

Hover Accuracy Range Vertical: ±0.1 m (with Vision Positioning) ±0.5 m

(with GPS Positioning) Horizontal: ±0.3 m (with Vision Positioning) ±1.5

m (with GPS Positioning)

Stabilization 3-axis (pitch, roll, yaw)

GIMBAL

Controllable Range Pitch: -90° to +30°

Max Controllable Angular Speed Pitch: 90°/s

Angular Vibration Range ±0.02°


Velocity Range ≤31 mph (50 kph) at 6.6 ft (2 m) above ground

VISION SYSTEM

Vision System Forward Vision System, Backward Vision System,

Downward Vision System

Altitude Range 0-33 ft (0-10 m)

Operating Range 0-33 ft (0-10 m)

Obstacle Sensory Range 2-98 ft (0.7-30 m)

FOV Forward: 60° (Horizontal), ±27° (Vertical), Backward: 60°,

(Horizontal), ±27° (Vertical), Downward: 70° (Front and Rear), 50° (Left

and Right)

Measuring Frequency Forward: 10 Hz, Backward: 10 Hz, Downward: 20

Hz

Operating Environment Surface with clear pattern and adequate

lighting (lux>15)

Obstacle Sensory Range 0.6-23 feet (0.2-7 m)

INFRA RED SENSING SYSTEM

FOV 70° (Horizontal), ±10° (Vertical)

Measuring Frequency 10 Hz

Operating Environment Surface with diffuse reflection material, and

reflectivity > 8% (such as wall, trees, humans, etc.)

Lens FOV 84° 8.8 mm/24 mm (35 mm format equivalent) f/2.8-f/11 auto

focus at 1 m-∞

CAMERA

Sensor 1-inch CMOS, Effective pixels: 20M

ISO Range Video: 100-3200 (Auto) 100-6400 (Manual) Photo: 100-3200

(Auto) 100-12800 (Manual)

Mechanical Shutter Speed 8-1/2000 s

Electronic Shutter Speed 8-1/8000 s

Image Size 3:2 Aspect Ratio: 5472×3648, 4:3 Aspect Ratio: 4864×3648,

16:9 Aspect Ratio: 5472×3078

PIV Image Size 4096×2160 (4096×2160 24/25/30/48/50p), 3840×2160

(3840×2160 24/25/30/48/50/60p), 2720×1530 (2720×1530

24/25/30/48/50/60p), 1920×1080 (1920×1080

24/25/30/48/50/60/120p), 1280×720 (1280×720

24/25/30/48/50/60/120p)

Still Photography Modes Single Shot, Burst Shooting: 3/5/7/10/14

frames, Auto Exposure Bracketing (AEB): 3/5 bracketed frames at 0.7 EV

Bias, Interval: 2/3/5/7/10/15/20/30/60 s


Video Recording Modes H.265, C4K: 4096×2160 24/25/30p @100Mbps

4K: 3840×2160 24/25/30p @100Mbps, 2.7K:2720×1530 24/25/30p

@65Mbps, 2.7K: 2720×1530 48/50/60p @80Mbps, FHD: 1920×1080

24/25/30p @50Mbps, FHD: 1920×1080 48/50/60p @65Mbps, FHD:

1920×1080 120p @100Mbps, HD:1280×720 24/25/30p @25Mbps, HD:

1280×720 48/50/60p @35Mbps, HD: 1280×720 120p @60Mbps, H.264

C4K: 4096×2160 24/25/30/48/50/60p @100Mbps, 4K: 3840×2160

24/25/30/48/50/60p @100Mbps, 2.7K: 2720×1530 24/25/30p

@80Mbps, 2.7K: 2720×1530 48/50/60p @100Mbps

FHD: 1920×1080 24/25/30p @60Mbps,FHD: 1920×1080 48/50/60

@80Mbps, FHD: 1920×1080 120p @100Mbps, HD: 1280×720 24/25/30p

@30Mbps, HD: 1280×720 48/50/60p @45Mbps, HD: 1280×720 120p

@80Mbps

Max Video Bitrate 100 Mbps

Supported File Systems FAT32 (≤32 GB); exFAT (>32 GB)

Photo JPEG, DNG (RAW), JPEG + DNG

Video MP4/MOV (AVC/H.264; HEVC/H.265)

Supported SD Cards microSD, Max Capacity: 128 GB, Write speed

≥15MB/s, Class 10 or UHS-1 rating required


Operating Frequency 2.400-2.483 GHz and 5.725-5.850 GHz

REMOTE CONTROL WITH STANDARD DISPLAY

Max Transmission Distance 2.400-2.483 GHz, 5.725-5.850 GHz

(Unobstructed, free of interference) FCC: 8000 m CE: 5000 m SRRC:

5000 m MIC: 5000 m


Battery 6000 mAh LiPo 2S

Transmitter Power (EIRP) 2.400-2.483 GHz FCC: 26 dBm CE: 20 dBm

SRRC: 20 dBm MIC: 17 dBm 5.725-5.850 GHz FCC: 26 dBm CE: 14 dBm

SRRC: 20 dBm

Operating Current/Voltage 1.2 [email protected] V

Video Output Port GL300K: HDMI, GL300L: USB

Mobile Device Holder GL300K: Built-in display device (5.5-inch screen,

1920×1080, 1000 cd/m2, Android system, 4 GB RAM＋16 GB ROM)

GL300L: Tablets and smart phones

Capacity 5870 mAh

INTELLIGENT FLIGHT BATTERY

Voltage 15.2 V


Battery Type LiPo 4S

Energy 89.2 Wh

Net Weight 468 g

Charging Temperature Range 41° to 104°F (5° to 40°C)

Max Charging Power 160 W

and other allied accessories required for proper working of the drone.

5 DSLR Camera Sony A7 RIII or equivalent having following minimum specs;

42.4 MP 35 mm full-frame Exmor R™ CMOS and enhanced processing system, Standard ISO 100-32000 range (upper limit expandable to 102400), Fast Hybrid AF with 399-point focal-plane phase-detection AF and 425-point contrast-detection AF, High-speed continuous shooting of up to 10fps with AF/AE tracking, 5-axis image stabilization with 5.5-stop exposure advantage

LENS COMPATIBILITY Sony E-mount lenses

SENSOR TYPE 35 mm full frame (35.9 x 24.0 mm), Exmor R CMOS sensor

NUMBER OF PIXELS (EFFECTIVE) Approx. 42.4 megapixels

ISO SENSITIVITY (RECOMMENDED EXPOSURE INDEX) Still images: ISO 100-32000 (Expandable to ISO 50 to 102400), AUTO (ISO 100-12800, selectable lower limit and upper limit), Movies: ISO 100-32000 equivalent, AUTO (ISO 100-12800, selectable lower limit and upper limit)

BATTERY LIFE (STILL IMAGES) Approx. 530 shots (Viewfinder) / approx. 650 shots (LCD monitor) (CIPA standard)

VIEWFINDER TYPE 1.3 cm (0.5-type) electronic viewfinder (color), Quad-VGA OLED

MONITOR TYPE 2.95 inch (3.0-type) wide type TFT

TRIPOD STAND Alumunium Carbob Coated Fluid Head Tripod

6 DSLR Camera Lens Sony FE 24-70mm F2.8 GM lens or equivalent having following minimum specs;

Premium Mid-range telephoto prime, Nano AR Coating to eliminate flare and ghosting, Circular 9-blade aperture for beautiful defocus effects, Direct Drive SSM for quiet, highly precise focus lens control, Dust and moisture resistant design

MINIMUM FOCUS DISTANCE 0.38 m

MAXIMUM MAGNIFICATION RATIO (X) 0.24 x


FILTER DIAMETER (MM) 82 mm

WEIGHT 886 g

7 Sound System with following Components

01 Mixer

01 Power Amplifier

04 Speakers

Misc Cables (04 Speakon Cables, 01 Speakon to Phone Cable, 02 Phone Cables, 01 RCA Cable)

02 Cable Mic

01 Stage Mic

01 Wirless Mic

01 Wireless Controller

Misc Accessories

Mixer (Yamaha MG12XU or equivalent having following minimum specs compatible with other componets)

12-Channel Mixing Console, Max. 6 Mic / 12 Line Inputs (4 mono + 4 stereo),2 GROUP Buses + 1 Stereo Bus / 2 AUX (incl. FX), 1-Knob compressors, High-grade effects: SPX with 24 programs, 24-bit / 192kHz 2in / 2out USB Audio functions, MG REC/PLAY, Cubase AI and Cubasis LE available

Power Amplifier (Yamaha PX8 or equivalent having following minimum specs compatible with other componets)

2x 800W at 8Ω, 2x 1050W at 4Ω, Newly developed Class-D amplifier engine with a custom LSI, Flexible onboard PEQ, crossover, filters, delay, and limiter functions, Yamaha Speaker presets, Utilities for safe and secure operation

Speakers (Yamaha CBR15 or equivalent having following minimum specs compatible with other components)

Imported, 15" 2-way loudspeaker, Maximum SPL 126dB peak, Durable Plastic enclosure, Compact and lightweight 17.7 kg (39.0 lbs), Integrated M8 rigging points for suspended applications, Optional Brackets (BBS251, BCS251, BWS215-300, BWS251-400) and Speaker Cover (SPCVR-1501)

Branded, High Quality & Compatible Mic & Wireless Controller

(Please mention country of origin and attached compatibility report where necessary)

Only authorized dealers or manufacturers or legal / channel supplier can apply.

Note:

03 Years warranty of branded items especially DSLR Camera, Drone and Sound System to be provided with onsite support.

Product be offered only of a brand having market standing of at-least 04 years.


AANNNNEEXX -- BB

S#

EESSTTIIMMAATTEEDD CCOOSSTT && BBIIDD SSEECCUURRIITTYY

Item Qty Estimated Cost Bid Money 5%

1 Laptop 02 200,000 10,000 2 Projector 02 275,000 13,750 3 Projector Screen with Stand 02 30,000 1,500 4 Drone Aircraft + Camera 01 275,000 13,750 5 DSLR Camera 01 350,000 17,500 6 DSLR Camera Lens 01 250,000 12,500

7 Complete Sound System with allied Components as per specifications 01 520,000 26,000

Net Total 1,900,000 95,000

Tourism Development Corporation of Punjab | Tender Web Portal | Page 1 of 32



[email protected]


DESIGNING, DEVELOPMENT, SECURITY & MAINTENANCE

OF

TDCP - INTEGRATED TOURISM PORTAL & ONLINE WEB APPLICATIONS


Table of Contents

1. Invitation to Bid ..............................................................................................................................4

2. Bidding Details (Instructions to Bidders) ........................................................................................6

3. Definitions .......................................................................................................................................7

4. Headings and Titles .........................................................................................................................8

5. Notice ..............................................................................................................................................8

6. Tender Scope ..................................................................................................................................8

7. Tender Eligibility/Qualification Criteria ..........................................................................................8

8. Tender Cost ..................................................................................................................................... 9

9. Joint Venture / Consortium ..........................................................................................................9

10. Examination of the Tender Document ..........................................................................................9

11. Clarification of the Tender Document by Bidder ...........................................................................9

12. Amendment of the Tender Document ..........................................................................................9

13. Preparation / Submission of Tender ..............................................................................................9

14. Tender Price ...................................................................................................................................11

15. Bid Security (Earnest Money) ........................................................................................................12

16. Tender Validity ...............................................................................................................................12

17. Modification / Withdrawal of the Tender .....................................................................................12

18. Opening of the Tender ...................................................................................................................12

19. Clarification of the Tender by Purchase ........................................................................................13

20. Determination of Responsiveness of the Bid (Tender) ..................................................................13

21. Correction of errors / Amendment of Tender ...............................................................................13

22. TECHNICAL EVALUATION CRITERIA ...............................................................................................14

23. FINANCIAL PROPOSAL EVALUATION ..............................................................................................15

24. Rejection / Acceptance of the Bid .................................................................................................16

25. Award Criteria ................................................................................................................................16

26. Intent Letter ...................................................................................................................................16

27. Performance Security ....................................................................................................................16

28. Redressal of grievances by the procuring agency..........................................................................17

29. Contract..........................................................................................................................................17

ANNEXURE-A ..................................................................................................................................................... 18

ANNEXURE-B ..................................................................................................................................................... 23

ANNEXURE-C ..................................................................................................................................................... 24

ANNEXURE-D ..................................................................................................................................................... 26

ANNEXURE-E ...................................................................................................................................................... 27


ANNEXURE-F ............................................................................................................................................ 28

ANNEXURE-G ........................................................................................................................................... 29

ANNEXURE-H ..................................................................................................................................................... 30

ANNEXURE-I ....................................................................................................................................................... 31

ANNEXURE-J ...................................................................................................................................................... 32

ANNEXURE-K ...................................................................................................................................................... 33



DDEESSIIGGNNIINNGG,, DDEEVVEELLOOPPMMEENNTT,, SSEECCUURRIITTYY && MMAAIINNTTEENNAANNCCEE OOFF

(i) The Tourism Development Corporation of Punjab (TDCP) intends to hire the services of a professional Web Development & Service Providers for designing, development, security and maintenance of a Highly Secure, Multilingual, Dynamic, User Friendly, Responsive & Interactive Integrated Tourism Portal & allied Online Web Applications using latest industry standard web technologies and creative design approach for provision of various online Services to domestic and international tourists visiting Punjab, Pakistan.

TTDDCCPP -- IINNTTEEGGRRAATTEEDD TTOOUURRIISSMM PPOORRTTAALL && OONNLLIINNEE WWEEBB AAPPPPLLIICCAATTIIOONNSS

(ii) The Company will also be required to maintain, debug and improve the Web Portal for a period of one year after successful completion & go live.

(iii) Sealed Technical and Financial Proposals including all applicable Federal and Provincial Taxes are invited from eligible Companies under Single Stage Two Envelope Procedure having legal presence in Pakistan and valid registration of GST and NTN.

(iv) Estimated cost of the project is Rs. 1.6 million and the bidders are required to submit 5% of the estimated amount i.e. Rs. 80,000/- in form of CDR / Pay Order with proposals as bid money.

(v) Tender Documents with all terms & conditions and scope of work may be collected from the office of I. T Specialist, TDCP during office hours on payment of Tender Fee of Rs. 1000/ (Non-Refundable).

(vi) Bidding proposals clearly mentioning "Technical Proposal" and "Financial Proposal" duly completed, signed, stamped and in complete conformity with tender documents should reach this office not later than 02:00 PM on last day of submission of bids i.e. 04-06-2020. The technical proposals shall be opened on the same day at 02:30 PM.

(vii) After technical evaluation, the procuring agency shall open the Financial Proposals of the technically accepted bids, publically at the time, date and venue announced and communicated to the bidders through email or postal address given in the bids in advance, within the bid validity period.

(viii) TDCP may reject all bids or proposals at any time prior to the acceptance of a bid or proposal as per PPRA Rules, 2014.

GENERAL MANAGER (OPERATIONS) 151-Abu Bakar Block, New Garden Town, Lahore. Ph: 042-99231006-7 Email: [email protected]


Important Note: Bidders must ensure that they submit all the required documents indicated in the Bidding Documents without fail. Bids received without undertakings, valid documentary evidence, supporting documents and the manner for the various requirements mentioned in the Bidding Documents or test certificates are liable to be rejected at the initial stage itself. The data sheets, valid documentary evidences for the critical components as detailed hereinafter should be submitted by the Bidder for scrutiny.

Applicability of Punjab Procurement Rules, 2014

This Bidding Process will be governed under Punjab Procurement Rules, 2014, as amended from time to time and instructions of the Government of the Punjab received during the completion of the project.

1. Invitation to Bid

1.1 PPRA Rules to be followed

Punjab Procurement Rules, 2014 will be strictly followed. These may be obtained from PPRA’s website. In this document, unless otherwise mentioned to the contrary, "Rule" means a Rule under the Punjab Procurement Rules, 2014.

1.2 Mode of Advertisement(s)

As per Rule 12(1), this Tender is being placed online at PPRA's website, as well as being advertised in print media.

The tender document is available in the office of Tourism Development Corporation of Punjab, 151 - Abu Bakar Block, Main Canal, New Garden Town, Lahore & the same may be obtained subject to the payment of cost of printing and provision of the document which is Rs. 1,000/-. Tender Document is also made available at www.tdcp.gop.pk in the advertisements section and www.ppra.punjab.gov.pk .

All prospective bidders are required to collect a deposit slip from the Finance Section, TDCP at above given address; to submit an amount of Rs. 1,000/- in form of Cash. The deposit slip must accompany respective bid.

1.3 Type of Open Competitive Bidding

As per Rule 38(2)(a), Single Stage - Two Envelope Bidding Procedure shall be followed. The said procedure is reproduced as follows:

(i) the bid shall be a single package consisting of two separate envelopes, containing separately the financial and the technical proposals;

(ii) the envelopes shall be marked as “Financial Proposal” and “Technical Proposal”; (iii) in the first instance, the “Technical Proposal” shall be opened and the envelope marked as “Financial

Proposal” shall be retained unopened in the custody of the procuring agency; (iv) the procuring agency shall evaluate the technical proposal in the manner prescribed in advance,

without reference to the price and shall reject any proposal which does not conform to the specified requirements;

(v) during the technical evaluation no amendments in the technical proposal shall be permitted;

http://www.pitb.gov.pk/�

http://www.ppra.punjab.gov.pk/�


(vi) after the evaluation and approval of the technical proposals, the procuring agency shall open the financial proposals of the technically accepted bids, publically at the time, date and venue announced and communicated to the bidders in advance, within the bid validity period;

(vii) the financial bids found technically nonresponsive shall be returned un-opened to the respective bidders; and

(viii) The lowest evaluated bidder shall be awarded the contract.

2. Bidding Details (Instructions to Bidders)

All bids must be accompanied by Bid Security (Earnest Money) as part of Financial bid and as per provisions of the clause “Bid Security” of this document in favor of “Tourism Development Corporation of Punjab”.

The complete bids as per required under this tender document must be delivered in the office of I.T Specialist, not later than 02:00 PM on last date of submission of bids i.e. 04th June, 2020. Late bids shall not be considered.

The Technical bids shall be publicly opened in the Committee Room of TDCP at 02:30 PM on 04th June, 2020. In case the last date of bid submission falls in / within the official holidays / weekends of the Purchaser, the last date for submission of the bids shall be the next working day.

Queries of the Bidders (if any) for seeking clarifications regarding the scope of work, requirements, functional specifications of the web portal and web applications must be received in writing to the Purchaser till 25th May, 2020. Any query received after said date may not be entertained. All queries shall be responded to within due time. TDCP will host a Pre-bid session in the TDCP at 11:00 hours on 28th May, 2020.

The bidder shall submit bids which comply with the Bidding Document. Alternative bids and options shall not be considered. The attention of bidders is drawn to the provisions of this tender document Clause regarding “Determination of Responsiveness of Bid” and “Rejection / Acceptance of the Tender” for making their bids substantially responsive to the requirements of the Bidding Document.

It will be the responsibility of the Bidder that all factors have been investigated and considered while submitting the Bid and no claim whatsoever including those of financial adjustments to the contract awarded under this Bid Process will be entertained by the Purchaser. Neither any time schedule, nor financial adjustments arising thereof shall be permitted on account of failure by the Bidder.

It must be clearly understood that the Terms and Conditions and Specifications are intended to be strictly enforced. No escalation of cost except arising from increase in quantity by the Bidder on the demand and approval of the Purchaser will be permitted throughout the period of completion of the contract.

The Bidder should be fully and completely responsible for all the deliveries and deliverables to the Purchaser.

The Primary Contact & Secondary Contact for all correspondence in relation to this bid is as follows:

Primary Contact

Tauseef Ahmed, IT Specialist Email: [email protected] Phone: +92 300 4260215.

Secondary Contact

Imran Sharif, Manager (Admin) Ph: +92 42 99231645

Bidders should note that during the period from the receipt of the bid and until further notice from the Primary Contact, all queries should be communicated via the Primary Contact and in writing or e-mail only. In the case of an urgent situation where the Primary Contact cannot be contacted, the bidder may alternatively direct their enquiries through the Secondary Contact.


Bidders are also required to state, in their proposals, the name, title, contact number (landline, mobile), fax number and e-mail address of the bidder’s authorized representative through whom all communications shall be directed until the process has been completed or terminated.

The Purchaser will not be responsible for any costs or expenses incurred by bidders in connection with the preparation or delivery of bids.

Failure to supply required items/services within the specified time period will invoke penalty as specified in this document.

TERMS AND CONDITIONS OF THE TENDER

3. Definitions

In this document, unless there is anything repugnant in the subject or context:

3.1 "Authorized Representative" means any representative appointed, from time to time, by the Client, the Purchaser or the Contractor.

3.2 “Availability and Reliability” means the probability that a component shall be operationally ready to perform its function when called upon at any point in time.

3.3 "Purchaser" means the Tourism Development Corporation of Punjab (TDCP) or any other person for the time being or from time to time duly appointed in writing by the Purchaser to act as Purchaser for the purposes of the Contract.

3.4 “Bidder” means the interested Firm/Company/Supplier/Distributors that may provide or provides the I.T related services / software / solution etc. and related services to any of the public/private sector organization under the contract and have registered for the relevant business thereof.

3.5 "Commencement Date of the Contract" means the date of signing of the Contract between the Purchaser and the Contractor.

3.6 "Contract" means the agreement entered into between the Purchaser and the Contractor, as recorded in the Contract Form / Agreement signed by the parties, including all Schedules and Attachments thereto and all documents incorporated by reference therein.

3.7 "Contractor / Vendor" means the Bidder whose bid has been accepted and awarded Letter of Intent for a specific item followed by the signing of Contract.

3.8 "Contract Price" means the price payable to the Contractor under the Contract for the full and proper performance of its contractual obligations.

3.9 "Contract Value" means that portion of the Contract Price adjusted to give effect to such additions or deductions as are provided for in the Contract which is properly apportion-able to the Goods or Services in question.

3.10 "Day" means calendar day.

3.11 "Force majeure shall mean any event, act or other circumstances not being an event, act or circumstances under the control of the purchaser or of the contractor. Non-availability of materials/supplies or of import license or of export permit shall not constitute Force majeure.

3.12 “Services” means web development, software development, installation, configuration, deployment, commissioning, testing, training, support, after sale service, etc. of final deliverables and other such obligations which the Contractor is required to provide to the Purchaser under the Contract.

3.13 "Person" includes individual, association of persons, firm, company, corporation, institution and organization, etc., having legal capacity.

3.14 "Prescribed" means prescribed in the Tender Document.


3.15 “Taking-Over Certificate" means the certificate to be issued by the Purchaser to the Contractor, in accordance with the Contract.

3.16 “Eligible” is defined as any country or region that is allowed to do business in Pakistan by the law of Government of Pakistan

4. Headings and Titles

In this document, headings and titles shall not be construed to be part thereof or be taken into consideration in the interpretation of the document and words importing the singular only shall also include the plural and vice versa where the context so requires.

5. Notice

5.1 In this document, unless otherwise specified, wherever provision is made for exchanging notice, certificate, order, consent, approval or instructions amongst the Contractor, the Purchaser and the Client, the same shall be:

5.1.1 in writing; 5.1.2 issued within reasonable time; 5.1.3 served by sending the same by courier or registered post to their principal office in Pakistan

or such other address as they shall notify for the purpose; and 5.1.4 The words "notify", "certify", "order", “consent”, “approve”, "instruct", shall be construed

accordingly.

6. Tender Scope

6.1 The Tourism Development Corporation of Punjab (TDCP) intends to hire the services of a professional Web Development & Services Company for designing, development, security and maintenance of a Highly Secure, Multilingual, Dynamic, User Friendly, Responsive & Interactive Integrated Tourism Portal & allied Online Web Applications using latest industry standard web technologies and creative design approach for provision of various online Services to domestic and international tourists visiting Punjab, Pakistan including its security, maintenance, debugging and improvement of the Web Portal for a period of at least one year after successful completion & go live. High Level Scope of Work and requirements attached at Annexure-A.

7. Tender Eligibility/Qualification Criteria

7.1 Eligible Bidder is a Bidder who:

7.1.1 Has a registered/incorporated company/firm in Pakistan with Five (05) years of relevant business experience;

7.1.2 Has the required relevant qualified personnel and enough strength to fulfill the requirement of assignment

7.1.3 Has valid Registration of Punjab Sales Tax (PST) & National Tax Number (NTN);

7.1.4 Has submitted bid for complete lot(s) and relevant bid security for the subject lot(s). Non-compliance of the same shall cause rejection of the bid;

7.1.5 Where applicable, a Valid Authorization Certificate / document from the principal / manufacturer for any 3rd Party Module, API or service may be attached;


7.1.6 Has not been blacklisted by any of Provincial or Federal Government Department, Agency, Organization or autonomous body or Private Sector Organization anywhere in Pakistan (Submission of undertaking), for each lot failing which will cause rejection of the bid;

7.1.7 Conforms to the clause of “Responsiveness of Bid” given herein this tender document.

7.1.8 Where applicable, Goods or Services can only be supplied / sourced / routed from “origin” in “eligible” member countries. “Eligible” is defined as any country or region that is allowed to do business in Pakistan by the law of Government of Pakistan."Origin" shall be considered to be the place where the Goods are produced or from which the Services are provided. Goods are produced when, through manufacturing, processing or substantial and major assembling of components, a commercially recognized product results that is substantially different in basic characteristics or in purpose or utility from its components.

Note: Verifiable documentary proof for all above requirements is a mandatory requirement, noncompliance will lead to disqualification.

8. Tender Cost

The Bidder shall bear all costs / expenses associated with the preparation and submission of the Tender(s) and the Purchaser shall in no case be responsible / liable for those costs / expenses.

9. Joint Venture / Consortium

Joint venture/ consortium are not eligible for this tender.

10. Examination of the Tender Document

The Bidder is expected to examine the Tender Document, including all instructions and terms and conditions.

11. Clarification of the Tender Document by Bidder

The Bidder may require further information or clarification of the Tender Document, till 24th April, 2020 after issuance of tender in writing. The clarification and its replies will be shared with all prospective bidders.

12. Amendment of the Tender Document

12.1 The Purchaser may, at any time prior to the deadline for submission of the Tender, at its own initiative or in response to a clarification requested by the Bidder(s), amend the Tender Document, on any account, for any reason. All amendment(s) shall be part of the Tender Document and binding on the Bidder(s).

12.2 The Purchaser shall notify the amendment(s) in writing to the prospective Bidders as per Punjab Procurement Rules, 2014.

12.3 The Purchaser may, at its exclusive discretion, amend the Tender Document to extend the deadline for the submission of the Tender as per Rule-25(4) of Punjab Procurement Rules, 2014.

13. Preparation / Submission of Tender

13.1 The Bidders are required to bid for complete solution.

13.2 The Tender and all documents relating to the Tender, exchanged between the Bidder and the Purchaser, shall be in English. Any printed literature furnished by the Bidder in another language


shall be accompanied by an English translation which shall govern for purposes of interpretation of the Tender.

13.3 The Tender shall be filed in / accompanied by the prescribed Forms, Annexes, Schedules, Documents, Brochures, Literature, etc. which shall be typed, completely filled in, stamped and signed by the Bidder or his Authorized Representative. In case of copies, signed and stamped photocopies may be submitted. If volume of the bid contains various set(s) of documents the same must be properly numbered and tagged in binding shape.

13.4 The Tender shall be in two parts i.e. the Technical Proposal and the Financial Proposal. Each proposal shall be in two sets i.e. the original and the copy. In the event of any discrepancy between the original and the duplicate, the original shall govern.

13.5 Technical Proposal shall comprise the following, without quoting the price:

13.5.1 Technical Proposal Form (Annex-C)

13.5.2 Covering letter duly signed and stamped by authorized representative. (Annex-D)

13.5.3 Undertaking (All terms & conditions and qualifications listed anywhere in this tender document have been satisfactorily vetted) (Annex-E).

13.5.4 Where applicable, copy of a Valid Authorization Certificate / document from the principal / manufacturer for any 3rd Party Module, API or service should is available;

13.5.5 Where applicable, Evidence of eligibility of the Bidder and the Goods / Services.

13.6.6 Where applicable, Evidence of conformity of the Goods / the Services to the Tender Document

13.6.7 List of firm’s major international and national clientele after sale service

13.6.8 Submission of undertaking on stamp paper that the firm is not blacklisted by any of Provincial or Federal Government Department, Agency, Organization or autonomous body or Private Sector Organization anywhere in Pakistan.

13.6.9 Valid Registration Certificate for Income Tax & Sales Tax

13.6.14 Authorization Letter, if an authorized representative is appointed (Annex-F)

13.7 The Financial Proposal shall comprise the following:

13.7.1 Financial Proposal Form (Annexure-G)

13.7.2 Bid Security, as per provisions of the clause Bid Security of this document.

13.8 The Bidder shall seal the Original Technical Proposal in an envelope duly marked as under:

Original Technical Proposal Tender for

[ Tender Name] [Tender Closing Date]

[Tourism Development Corporation of Punjab]

[151-Abu Bakar Block, Main Canal, New Garden Town, Lahore]

[Name of the Bidder]

[Address of the Bidder] [Phone No. of the Bidder]

13.9 The Bidder shall seal the Duplicate Technical Tender in an envelope duly marked as under:

Duplicate Technical Proposal for








13.10 The Bidder shall follow the same process for the Financial Tender.

13.11 The Bidder shall again seal the sealed envelopes of Original Technical Proposal and the Original Financial Proposal in an outer envelope, duly marking the envelope as under:

Original Tender for

[ Tender Name] [Tender Closing Date] [Strictly Confidential]





13.12 The Bidder shall again seal the sealed envelopes of Duplicate Technical Proposal and the Duplicate Financial Proposal in an outer envelope, duly marking the envelope as under:

Duplicate Tender for






13.13 The Bidder may enclose soft copies of the Technical Proposal, including all Forms, Annexes, Schedules, Documents, Brochures, Literature, etc., in the form of MS Word Documents, MS Excel Worksheets and Scanned images, with the hard copies.

13.14 This is made obligatory to affix authorized signatures with official seal on all original and duplicate (copies) documents, annexure, copies, certificates, brochures, literature, letters, forms and all relevant documents as part of the bids submitted by the Bidder.

14. Tender Price

14.1 The quoted price shall be:

14.1.1 in Pak Rupees; 14.1.2 inclusive of all taxes, duties, levies, insurance, freight, etc.; 14.1.3 best / final / fixed and valid until completion of all obligations under the Contract i.e. not

subject to variation / escalation; 14.1.4 Including all charges up to the delivery point at the head office of TDCP.

14.2 If not specifically mentioned in the Tender(s), it shall be presumed that the quoted price is as per the above requirements.


14.3 Where no prices are entered against any item(s), the price of that item shall be deemed be free of charge, and no separate payment shall be made for that item(s).

14.4 In case of locally produced Service, the price shall include all customs duties and sales and other taxes already paid or payable on the services. In case of Services acquired from outside Pakistan, the price shall include all the relevant duties and taxes already paid and shall be shown separately (if required by the Purchaser).

15. Bid Security (Earnest Money)

15.1 The estimated cost of project is Rs. 1.6 million. All bids must be accompanied by Bid Security (Earnest Money) as part of Financial bid and as per provisions of the clause “Bid Security” of this document in favor of “Tourism Development Corporation of Punjab” equal to 5% of the estimated cost of the project i.e. Pak Rs. 80,000/- as part of financial bid envelope in the form of Demand Draft / Pay Order / Call Deposit Receipt and having a minimum validity period of one hundred and twenty (120) days from the last date for submission of the Tender or until furnishing of the Performance Security, whichever is later.

15.2 The Bid Security shall be forfeited by the Purchaser, on the occurrence of any / all of the following conditions:

15.2.1 If the Bidder withdraws the Tender during the period of the Tender validity specified by the Bidder on the Tender Form; or

15.2.2 If the Bidder does not accept the corrections of his Total Tender Price; or 15.2.3 If the Bidder, having been notified of the acceptance of the Tender by the Purchaser during

the period of the Tender validity, fails or refuses to furnish the Performance Security, in accordance with the Tender Document.

15.3 The Bid security shall be returned to the technically unsuccessful Bidder with unopened/sealed financial bid while the unsuccessful bidders of financial bid opening procedure will be returned the Bid Security only after the award of the contract. The Bid Security shall be returned to the successful Bidder upon furnishing of the Performance Security.

16. Tender Validity

The Tender shall have a minimum validity of ninety (90) days from the last date for submission of the Tender. The Purchaser may solicit the Bidder's consent to an extension of the validity period of the Tender. The request and the response thereto shall be made in writing. If the Bidder agrees to extension of validity period of the Tender, the validity period of the Bid Security shall also be suitably extended. The Bidder may refuse extension of validity period of the Tender, without forfeiting the Bid security.

17. Modification / Withdrawal of the Tender

17.1 The Bidder may, by written notice served on the Purchaser, modify or withdraw the Tender after submission of the Tender, prior to the deadline for submission of the Tender.

17.2 The Tender, withdrawn after the deadline for submission of the Tender and prior to the expiration of the period of the Tender validity, shall result in forfeiture of the Bid Security.

18. Opening of the Tender

18.1 Tenders (Technical Bids) shall be opened at 02:30 PM on the last date of submission of bids i.e. 04th June, 2020, in the presence of the Bidder(s) for which they shall ensure their presence without further invitation, as per provision of Rule-30 of PPRA Rules, 2014. In case the last date of bid submission falls in / within the official holidays / weekends of the Purchaser, the last date for submission of the bids shall be the next working day.


18.2 The Bidder's name, modifications, withdrawal, security, attendance of the Bidder and such other details as the Purchaser may, at its exclusive discretion, consider appropriate, shall be announced and recorded.

18.3 No Bidder or its representative will be allowed to keep any digital device (camera, audio recorder, cell phone etc.) during tender opening meeting at given time and location.

19. Clarification of the Tender by Purchaser

The Purchaser shall have the right, at his exclusive discretion, to require, in writing, further information or clarification of the Tender, from any or all the Bidder(s). No change in the price or substance of the Tender shall be sought, offered or permitted except as required to confirm the corrections of arithmetical errors discovered in the Tender. Acceptance of any such correction is sole discretion of the purchaser

20. Determination of Responsiveness of the Bid (Tender)

20.1 The Purchaser shall determine the substantial responsiveness of the Tender to the Tender Document, prior to the Tender evaluation, on the basis of the contents of the Tender itself without recourse to extrinsic evidence. A substantially responsive Tender is one which:

20.1.1 meets the eligibility criteria given herein this tender document/ the Goods / the Services;

20.1.2 meets the Technical Specifications for the Goods / the Services;

20.1.3 meets the delivery period / point for the Goods / the Services;

20.1.4 in compliance with the rate and limit of liquidated damages;

20.1.5 offers fixed price quotations for the Goods / the Services, whereby no optional offer / bid or price is allowed;

20.1.6 is accompanied by the required Bid Security as part of financial bid envelope;

20.1.7 The original receipt of tender fee submitted, attached with technical bid envelope;

20.1.8 In compliance with the Preparation/Submission of Tender in a manner prescribed in this tender document;

20.1.9 Conforms to all terms and conditions of the Tender Document, without material deviation or reservation.

20.2 A material deviation or reservation is one which affects the scope, quality or performance of the Services / Goods or limits the Purchaser's rights or the Bidder's obligations under the Contract.

20.3 The Tender determined as not substantially responsive shall not subsequently be made responsive by the Bidder by correction or withdrawal of the material deviation or reservation.

21. Correction of errors / Amendment of Tender

21.1 The Tender shall be checked for any arithmetic errors which shall be rectified, as follows:

21.1.1 if there is a discrepancy between the amount in figures and the amount in words for the Total Tender Price entered in the Tender Form, the amount which tallies with the Total Tender Price entered in the Price Schedule, shall govern.

21.1.2 if there is a discrepancy between the unit rate and the total price entered in the price Schedule, resulting from incorrect multiplication of the unit rate by the quantity, the unit rate as quoted shall govern and the total price shall be corrected, unless there is an obvious and gross misplacement of the decimal point in the unit rate, in which case the total price as quoted shall govern and the unit rate shall be corrected.

21.1.3 if there is a discrepancy in the actual sum of the itemized total prices and the total tender price quoted in the Price Schedule, the actual sum of the itemized total prices shall govern.


21.2 The Tender price as determined after arithmetic corrections shall be termed as the Corrected Total Tender Price which shall be binding upon the Bidder.

21.3 Adjustment shall be based on corrected Tender Prices. The price determined after making such adjustments shall be termed as Evaluated Total Tender Price.

21.4 No credit shall be given for offering delivery period earlier than the specified period.

22. TECHNICAL EVALUATION CRITERIA

22.1 PASS MARKS: A technically eligible bidder, based on conditions listed in this document, not meeting the 70% pass marks limit will be rejected in Technical Evaluation, and its sealed/unopened Financial Proposal shall be returned back. All bidders scoring greater than or equal to 70% of the marks will be accepted in technical proposal, and their financial bids will be opened.

22.2 The Bidders who have duly complied with the Eligibility/Qualification and Evaluation Criteria will be eligible for further processing.

22.3 The Bids which do not conform to the Technical Specifications or Bid conditions or the Bids from the Bidders without adequate capabilities for supply and maintenance / warranty services will be rejected.

22.4 Verifiable documentary proof for all the following requirements and criteria points are required and marks will be awarded on the basis of these verifiable proofs. Bidder must include checklist for the following requirements in their bid.

22.5 The result of the technical evaluation will be announced at least one (01) day before the opening of financial bids. Said one day time will be given for the grievance regarding technical qualification / disqualification of the bidders. However, after lapse of given time between the declaration of technical evaluation report and opening of the financial, no grievance petition would be entertained concerning the technical qualification / disqualification of the bidder. The objection after the opening of the financial bid would remain restricted to the financial bid only.

22.6 EVALUATION CRITERIA: The Technical proposals shall be evaluated by the technical evaluation committee in the light of following evaluation criteria:

Criteria Marks

A. Compliance to General Information 10

B. Compliance to Financial Information 05

C. Compliance to Staff Information 05

D. Compliance to Relevant Experience 10

E. Compliance to Technical Documentation

E1 - Technical Proposal & Presentation (20 Marks) E2 - Technology Roadmap (05 Marks) E3 - Project Implementation Plan (05 Marks) E4 - Testing & Debugging Plan (05 Marks) E5 - Support & Maintenance Plan (05 Marks) E6 - Backup & Recovery Plan (10 Marks) E7 - Risk Management Plan (05 Marks) E8- Training Plan (05 Marks) E9- Web Portal Security (10 Marks) 70

Total 100


23. FINANCIAL PROPOSAL EVALUATION

23.1 Technically qualified/successful Bidder(s) shall be called for opening of the Financial Proposal(s). The Financial Proposals will be opened in the presence of the Bidders at the time and venue indicated by the Purchaser accordingly. The technically Eligible/Successful Bidder(s) or their authorized representatives shall be allowed to take part in the Financial Proposal(s) opening.

23.2 The formula for determining the financial scores is as follows:

FS = 100 X LP / PP (in which FS is the Financial Score, LP is the Lowest Price and PP is the Proposal Price under consideration)

The Weights given to the Technical & Financial Proposals are as follows:

Technical = 80%

Financial = 20%

23.2 Financial Proposal evaluation will be conducted under the Punjab Procurement Rules, 2014. The Price evaluation will include all duties, taxes and expenses etc. In case of any exemption of duties and taxes made by the Government in favor of the Purchaser, the contractor shall be bound to adjust the same in the Financial Proposal.

23.2.1 In cases of discrepancy between the cost/price quoted in Words and in Figures, the lower of the two will be considered.

23.2.2 In evaluation of the price of an imported item, the price will be determined and considered inclusive of the customs and other import duties etc.;

23.2.3 In evaluation of the price of articles/goods/services which are subject to excise duty, sales tax, income tax or any other tax or duty levied by the Government, the price will be determined and considered inclusive of such duties and taxes.

23.3 The Purchaser will not be responsible for any erroneous calculation of taxes and all differences arising out as above shall be fully borne by the Successful Bidder. - All payments shall be subject to any and all taxes, duties and levies applicable under the laws of Pakistan for the whole period starting from issuance of Letter of Intent (LOI) till termination of the signed contract in this regard.

24. Rejection / Acceptance of the Bid

24.1 The Purchaser shall have the right, at his exclusive discretion, to increase/decrease the number of services required within the scope of work and services requested without any change in unit prices or other terms and conditions at the time of order placement. The Purchaser may reject all bids or proposals at any time prior to the acceptance of a bid or proposal. The Purchaser shall upon request, communicate to any bidder, the grounds for its rejection of all bids or proposals, but shall not be required to justify those grounds. The Purchaser shall incur no liability, solely, by virtue of its invoking sub-rule (1) of Rule-35 of Punjab Procurement Rules, 2014 towards the bidders. However, bidders shall be promptly informed about the rejection of the bids, if any (As per Rule 35 of Punjab Procurement Rules, 2014).

24.2 The Tender shall be rejected if it is:

24.2.1 substantially non-responsive in a manner prescribed in this tender document clause-20; or

24.2.2 submitted in other than prescribed forms, annexes, schedules, documents / by other than specified mode; or

24.2.3 incomplete, partial, conditional, alternative, late; or


24.2.4 subjected to interlineations / cuttings / corrections / erasures / overwriting; or

24.2.5 the Bidder refuses to accept the corrected Total Tender Price; or

24.2.6 the Bidder has conflict of interest with the Purchaser; or

24.2.7 the Bidder tries to influence the Tender evaluation / Contract award; or

24.2.8 the Bidder engages in corrupt or fraudulent practices in competing for the Contract award;

24.2.9 the Bidder fails to meet all the requirements of Tender Eligibility / Qualification Criteria (Clause-7);

24.2.10 the Bidder fails to meet the evaluation criteria requirements (clause-22);

24.2.11 the Bidder has been blacklisted by any public or private sector organization;

24.2.12 the Bidder has been served any legal notices or displeasure letters by any public sector organization on serious failures to provide satisfactory services;

24.2.13 The Bidder has mentioned any financial implication(s) in the financial proposal that is in contradiction to this document and Government rules and regulations.

24.2.14 There is any discrepancy between bidding documents and bidder’s proposal i.e. any non-conformity or inconsistency or informality or irregularity in the submitted bid.

24.2.15 The Bidder submits any financial conditions as part of its bid which are not in conformity with tender document.

24.2.16 Non-submission of verifiable proofs against the mandatory as well as general documentary, qualification and eligibility related requirements.

24.2.17 If the rates quoted by vender are not workable or on higher side etc.

25. Award Criteria

25.1. At first step, eligible Bidder(s) as per clause-7 (Tender Eligibility) of this tender document fulfilling the qualification and technical evaluation criteria will stand technically qualified.

25.2. At second step, technically qualified and successful Bidder(s) will be evaluated in the light of all Pre-Conditions, necessary requisites and shall be selected on the basis of formula mentioned in clause 23.2 of this document as per rules and fulfilling all codal formalities.

26. Intent Letter

As per provisions of Rule (55) of Punjab Procurement Rules 2014, the Purchaser shall issue the Intent Letter to the successful Bidder, at least after 10 days of announcement of bid evaluation reports (Ref. Rule-37 of PPRA Rules, 2014) and prior to the expiry of the original validity period or extended validity period of the Tender, which shall constitute a contract, until execution of the formal Contract against each Lot.

27. Performance Security

27.1 The successful Bidder/The Contractor, shall furnish Performance Security as under:

27.1.1 within twenty-eight (28) days of the receipt of the Intent Letter from the Purchaser;

27.1.2 in the form of a Bank Guarantee, issued by a scheduled bank operating in Pakistan, as per the format provided in the Tender Document;

27.1.4 for a sum equivalent to 10% of the contract value;

27.1.5 denominated in Pak Rupees;


27.1.6 Have a minimum validity period until the date of expiry of support period or termination of services, or fulfillment of all obligations under the contract, whichever is later. Performance security shall not be acceptable with any validity less than the prescribed time period.

27.2 The Performance Security shall be payable to the Purchaser, on occurrence of any / all of the following conditions:

27.2.1 If the Contractor commits a default under the Contract;

27.2.2 If the Contractor fails to fulfill the obligations under the Contract;

27.2.3 If the Contractor violates any of the terms and conditions of the Contract.

27.3 The Contractor shall cause the validity period of the performance security to be extended for such period(s) as the contract performance may be extended. The Performance Security shall be returned to the Bidder within thirty working days after the expiry of its validity on written request from the Contractor.

28. Redress of grievances by the procuring agency

28.1 The Purchaser has constituted a committee comprising of odd number of persons, with proper powers and authorizations, to address the complaints of bidders that may occur prior to the entry into force of the procurement contract.

28.2 Any bidder feeling aggrieved by any act of the Purchaser after the submission of his bid may lodge a written complaint concerning his grievances not later than ten days after the announcement of the bid evaluation report.

28.3 The committee shall investigate and decide upon the complaint within fifteen days of the receipt of the complaint.

28.4 Mere fact of lodging of a complaint shall not warrant suspension of the procurement process.

28.5 Any bidder not satisfied with the decision of the committee of the Purchaser may lodge an appeal in the relevant court of jurisdiction.

29. Contract

The Purchaser shall, after receipt of the Performance Security from the successful Bidder, send the Contract Agreement duly vetted as per general terms and conditions as provided in the Tender Document at Annex-K, to the successful Bidder. Within seven working days of the receipt of such Contract, the Bidder shall sign and date the Contract and return it to the Purchaser.


AANNNNEEXX -- AA

1. Tourism Development Corporation of Punjab is the official Tourism Body of Punjab Pakistan and is responsible for overall tourism development, facilitation and promotion in the province of Punjab in particular and Pakistan in general.

HHIIGGHH LLEEVVEELL SSCCOOPPEE OOFF WWOORRKK AANNDD RREEQQUUIIRREEMMEENNTTSS

2. The Tourism Development Corporation of Punjab (TDCP) intends to hire the services of a professional Web Development & Services Company for designing, development, security and maintenance of a Highly Secure, Multilingual, Dynamic, User Friendly, Responsive & Interactive Integrated Tourism Portal & allied Online Web Applications using latest industry standard web technologies and creative design approach for provision of various online Services to domestic and international tourists visiting Punjab, Pakistan.

3. The company will also be required to maintain, debug and improve the web portal for a period of at least one year after successful completion. 4. A proven off the shelf, open source or custom developed CMS in Core Language that is across platforms and compatible with major web technologies/Plug-in/APIs for integration at any lateral stage. 5. Not Limited but Proposed database for the web portal is Oracle or SQL Server. 6. The Web Portal shall be categorized as follows:-

6.1 Corporate Website & Sub-Domains (Informational Component)

6.1.1 TDCP - Corporate Info 6.1.2 TDCP Establishments - Resorts, Stopovers, TICs, Offices 6.1.3 TDCP - Institute of Tourism & Hotel Management (ITHM) 6.1.4 TDCP - Sightseeing Lahore Bus Service (SLBS) 6.1.5 TDCP - Cholistan Desert Rally 6.1.6 Events & Festivals 6.1.7 Tours & Packages 6.1.8 Punjab Travel Guide

6.2 Tourist Services Portal / Online Web Applications / Modules (Interactive Component)

6.2.1 Tourist Registration and User / Admin Panel 6.2.2 Online Payment Processing Functionality 6.2.3 Online Resort Booking & Management System 6.2.4 Restaurant Billing & Reporting System 6.2.5 Online Tour Planner & Booking Module 6.2.6 Online Event Registration Module 6.2.7 Online Admission Module 6.2.8 Explore Punjab Subscription Form


6.2.9 Deployment of Punjab Destination Applications / module with Increased Security and Feature Enhancement 6.2.10 360 Virtual Tours Gallery, Images & video Gallery

7. The reference sites for the above categorization are detailed at Annex-B

.

8. The architecture of the developed applications / module in the project shall be modular, extensible and portable.

9. The developed applications / modules should be based on a layered architecture decoupling the application applications / module and the database.

10. The applications / modules in project must be based on a clearly delineated object-oriented design. Each module in this applications / module must have a clean, well-defined interface with other modules in the system, permitting separation of concerns and modular updates.

11. The solution should support all the major web browsers e.g. Google Chrome, Firefox, Internet Explorer etc.

12. All the business processes must be studied and BPR activity to be performed prior to development.

13. The application should be developed in a centralized architecture with large number of concurrent users handling.

14. The necessary inputs and the possible outputs that could be generated from the system should strictly conform to the International Standard for similar projects.

15. Developed application should not be client applications / module dependent.

16. The design should follow UML standards and should be documented at every stage.

17. The developed applications / modules should have a high degree of cohesion such that each module deals with a separate task. Modules should not be highly dependent on other modules such that changes in a related module necessitate major changes in the main module.

18. Complete Technical documentation of new modules that will be integrated with each other will be required.

19. Developed applications / modules should be upgradeable, configurable and easily maintainable.

20. Developed applications / modules should be tested in all aspects before its deployment on the production.

21. The web applications / modules in the project shall have capability to replicate the data on a specified schedule or on an as-needed basis. 22. Web Application Security

The applications / module must have standard security features inbuilt so that the applications / module has all the checks and balances to ensure integrity of data and the applications / module does not have any flaws or bugs which inadvertently or by design, permit the users to tamper, alter or modify any data without the appropriate permissions. The Contractor should


ensure the confidentiality, integrity and availability of data. At the same time, the Contractor should ensure that the system is not vulnerable to threats such as unauthorized modification/ alteration, repudiation of origin, denial of receipt, delay and denial of service. The applications / module should provide highest degree of security in the architecture. However, the proposed architecture of applications / module applications in the project must address the following security considerations: There will be role based authentication and can be implemented at each level for different stakeholders where it is required. There must be different levels of security and privileges according to the use, department and authority of a user. For highly sensitive information, for instance right of modifying an existing entry over the Intranet / Internet, the system provision for the use of Intranet / Internet security certificates in web browsers must be explored. In order to protect sensitive data on the network, the system must use encrypted connections for all network traffic. The system must include mechanisms for ensuring integrity of sensitive data by digital checksums and audit trails. The system must be designed to maintain persistent and retrievable versions of all data entered in the system. Ability of the system to detect any manual tampering of the data at DB level by someone with systems level access. Ability of the system to detect any tampering with log files. Security Protocols should clearly be mentioned in the User Manual. Logging of all activities in database with complete audit trails / timestamp etc. Field level encryption may be provided, if deems appropriate, in the database for storage as well as in the communication. The applications / module application in the project must ensure persistence of records and log updates to track changes in the system; the system must ensure that no record is ever deleted, while changes to the database must always be traced back to an authorized person. Secure online transactions are required; the digital signature mechanism (or any other security mechanism for secure online communication) for the secure communication and making the financial transactions etc. Once the data has been entered, no one can modify the original entry; digital checksum or message digest mechanism or other appropriate for the purpose should be used for data authentication.


23. Customization Since the operational users can increase therefore expansion of the systems should be seamless. The System should be flexible and modular, changeable as per requirements since applications / module used in the project shall be operational in complete organization. The applications / module used in applications / module applications in this system shall be operated in English language. The report formats will be provided during the analysis phase of applications / module used in the project. The customized updates patches of the product can be integrated in the system during the maintenance phase.

24. Performance

Response time for this application is critical as it deals with highly sensitive and important information regardless of the number and type of concurrent users on full load of the system.

The areas where response time is critical are given below:

Reporting Process. Application processing Communication (Data Transfer) Query Processing. Form saving Retrieval of data Seamless performance on full load with maximum number of users logged on

simultaneously 25. Deliverables SRS / Story boards of all the business process after BPR activity Prototype of business process after BPR activity in demonstration in mock environment with

the entire domain related verification to be done as per actual scenario Functional Specification (ER diagram, data dictionary, coding convention) Detailed Test Plan and Detailed Test Cases before the start of System Test Phase UAT at user site Workable Source Code on DVD / External Hard Disk Deployment manual, Installation manual, user manual Applications / module package comprising of the Applications / module, Source Code, Object

Code, User Manual, Technical Manual, Installation Instructions and other documents or files to the Client

Training to all stakeholders as per requirement along with requisite manuals 26. Support Mechanism

Queries: These are requests for advice on the correct usage of the application covered in the scope. These can be resolved without any change to the application(s). Queries should be handled at Level 1 support.


Implementation Issues: Any issue arises due to defects in the applications / module as defined in the Functional Specification Document. Solution Defect: These are reported when the application or application modules listed in Schedule 1 do not function as per the functionality described in the Functional Requirements Document. Operational Issues: These are issues which may arise from the normal operation of such systems (e.g. Daily backups, operational maintenance of hardware and systems including database, application servers, operating systems etc.) Enhancements: These are the alterations or enhancements in the functionality of the application(s).


((AANNNNEEXX--BB)) RREEFFEERREENNCCEE SSIITTEESS Top Reference Sites for Corporate Website http://www.tourism.gov.my/ http://srilankatourism.org/ https://www.visitbritain.com/gb/en http://www.germany.travel/en/index.html https://www.tourismthailand.org/home Top Reference Sites of Reservation & Booking Portal https://www. VRBO.com https://www.AirBnB.com Top Reference Sites of For Tour Planner / Trip Advisor https://www.inspirock.com/ https://www.planavacation.ca/ Top Reference Sites for ITHM Sub domain http://hotelschool.shtm.polyu.edu.hk/eng/index.jsp https://www.pithm.edu.pk/site/ Top Reference Sites for Tours Sub Domain http://www.tours-tourisme.fr/ http://www.touregypt.net/ http://www.viator.com/ Top site for picture based virtual tour http://www.3dmekanlar.com/en/masjid-al-haram--kaaba.html Top Reference Site for Events http://www.tulipsevent.com/ http://www.evento.com.pk/ https://www.eventbrite.com/


A. GENERAL INFORMATION

((AANNNNEEXX--CC)) TTEECCHHNNIICCAALL PPRROOPPOOSSAALL FFOORRMMAATT

Attachments

Name & Logo of Company Profile

No. of years in business (5 Years is Mandatory)

No. of Employees (Executive, Managers, Technical)

No. of Employees (Regular/Contract/Project Based)

Address & contact detail of registered offices in Pakistan & Abroad

Type of Organization (Sole Proprietor, AOP, Public, Private limited)

Owner’s Name/CEO/Chairman Board of Directors

Phone# (Landline), Fax#(Landline), Official Email, Website

Detailed profile including activity area, services, products, projects,

clients, partners, affiliations, certifications etc.

Registration #, date, place & office of registration (Mandatory)

Undertaking on Stamp that company is not black listed (Mandatory) Attach undertaking

Details of pending litigations if any Attach list

B. FINANCIAL INFORMATION Attachments

Annual Report (Income Statement, Balance Sheet) Attach annual report

Bank Account Details (Last 3 Years) (Mandatory) Account Maintenance Certificate

Tax Registrations (Mandatory) NTN & GSTN Certificate (if available) C. RELEVANT EXPERIENCE IN WEB DEVELOPMENT ONLY ESPECIALLY WEB PORTALS

Name of

Nature, Size Value of Completion

Name of Customer with contact details S# &Brief of for Verification. Project Project Project Time

(i) Attach Client Satisfaction Certificate where applicable and

available **Minimum List of 3 Project of Similar Nature to be provided


D. STAFF ASSIGNED TO THE PROJECT (IMPLEMENTATION, SUPPORT , MAINTENANCE & TRAINING)

Attach resume of each technical/developer team member *The minimum team composition having at least 04 yrs Bachelors or equivalent should be

Project Manager - Min 08 Yrs Experience Business Analyst - Min 05 Yrs Experience Senior Developer - Min 05 Yrs Experience Junior Developers - Min 01 ~ 02 Yrs Experience UI/UX Designer - Min 01 ~ 02 Yrs Experience QA Engineer - Min 01 ~ 02 Yes Experience

(iv)

REQUIRED TECHNICAL DOCUMENTATION

o Comprehensive Technical Proposal (Solution) o Technology Roadmap o Project Implementation Plan with Timelines and Milestones o Testing, Debugging Pan o Support & Maintenance Plan o Backup & Recovery Plan o Web Portal Security Plan o Risk Management Plan o Training Plan o Any other documentary evidence to support the proposal

S# Name of Employee

Designation of Employee

Date of Joining Education Certifications Experience

Contact details


To

(Name and address of Purchaser)

Sub: ________________________________________________.

Dear Sir,

((AANNNNEEXX--DD)) TTEECCHHNNIICCAALL PPRROOPPOOSSAALL CCOOVVEERR LLEETTTTEERR

a) Having examined the tender document and Appendixes we, the undersigned, in conformity with the said document, offer to provide the said items/ Services on terms of reference to be signed upon the award of contract for the sum indicated as per financial bid.

b) We undertake, if our proposal is accepted, to provide the items/services comprise in the contract within time frame specified, starting from the date of receipt of notification of award from the client Department / Office.

c) We agree to abide by this proposal for the period of ____ days (as per requirement of the project) from the date of bid opening and it shall remain binding upon us and may be accepted at any time before the expiration of that period.

d) We agree to execute a contract in the form to be communicated by the _ (insert name of the Purchaser) _, incorporating all agreements with such alterations or additions thereto as may be necessary to adapt such agreement to the circumstances of the standard.

e) Unless and until a formal agreement is prepared and executed this proposal together with your written acceptance thereof shall constitute a binding contract agreement.

f) We understand that you are not bound to accept a lowest or any bid you may receive, not to give any reason for rejection of any bid and that you will not defray any expenses incurred by us in biding.

_________________________

Authorized Signatures with Official Seal


((AANNNNEEXX--EE)) UUNNDDEERRTTAAKKIINNGG

UNDERTAKING

It is certified that the information furnished here in and as per the document submitted is true and correct and nothing has been concealed or tampered with. We have gone through all the conditions of tender and are liable to any punitive action for furnishing false information / documents.

Dated this _____ day of ____________________ 20__

Signature

(Company Seal)

__________________

In the capacity of

Duly authorized to sign bids for and on behalf of:


((AANNNNEEXX--FF)) AAUUTTHHOORRIIZZAATTIIOONN LLEETTTTEERR // PPOOWWEERR OOFF AATTTTOORRNNEEYY (On Stamp Paper of relevant value)

Know all men by these presents, we (name of the company and address of the registered office) do hereby appoint and authorize Mr. (full name and residential address) who is presently employed with us and holding the position of as our attorney, to do in our name and on our behalf, all such acts, deeds and things necessary in connection with or incidental to our proposal for (name of the project) in response to the tenders invited by the (name of the Purchaser) including signing and submission of all documents and providing information/responses to (name of the Purchaser) in all matters in connection with our Bid.

We hereby agree to ratify all acts, deeds and things lawfully done by our said attorney pursuant to this Power of Attorney and that all acts, deeds and things done by our aforesaid attorney shall and shall always be deemed to have been done by us.

Dated this _____ day of ____________________ 20__

For ________________________________

(Signature)

(Name, Designation and Address)

Accepted

(Signature)

(Name, Title and Address of the Attorney)

Date:


((AANNNNEEXX--GG)) FFIINNAANNCCIIAALL PPRROOPPOOSSAALL FFOORRMMAATT

S# Description Amount GST 16% Total Amount 1. Corporate Website - Informational Component

1.1 TDCP - Corporate Info 1.2 TDCP Establishments - Resorts, Stopovers, TICs,

Offices

1.3 TDCP - Institute of Tourism & Hotel Management (ITHM)

1.4 TDCP - Sightseeing Lahore Bus Service (SLBS) 1.5 TDCP - Cholistan Desert Rally 1.6 Events & Festivals 1.7 Tours & Packages 1.8 Punjab Travel Guide

Total (A)

2. Tourist Services Portal / Online Web Applications / Modules (Interactive Component) 2.1 Tourist Registration and User / Admin Panel 2.2 Online Payment Processing Functionality 2.3 Online Resort Booking & Management System 2.4 Restaurant Billing & Reporting System 2.5 Online Tour Planner & Booking Module 2.6 Online Event Registration Module 2.7 Online Admission Module 2.8 Explore Punjab Subscription Form 2.9 Deployment of Punjab Destination Applications /

module with Increased Security and Feature Enhancement

2.10 360 Virtual Tours Gallery, Images & video Gallery Total (B) Net Total (A+B)


((AANNNNEEXX--HH)) TTEECCHHNNIICCAALL PPRROOPPOOSSAALL SSUUBBMMIISSSSIIOONN FFOORRMM

[Location, Date]

To

_ (Name and address of Client / Purchaser) _

Dear Sir,

We, the undersigned, offer to provide the_ (insert title of assignment) _ in accordance with your Request for Proposal/Tender Document dated _ (insert date) _ and our Proposal. We are hereby submitting our Proposal, which includes the Technical Proposal and the Financial Proposal sealed in two separate envelopes.We undertake, if our Proposal is accepted, to provide supply of _________related to the assignment.

We also confirm that the Government of Pakistan / Punjab has not declared us, or any, ineligible on charges of engaging in corrupt, fraudulent, collusive or coercive practices. We furthermore, pledge not to indulge in such practices in competing for or in executing the Contract, and we are aware of the relevant provisions of the Proposal Document.

We understand you are not bound to accept any Proposal you receive.

Yours sincerely,

Authorized Signature (Original)

(In full and initials)

Name and Designation of Signatory

Name of Firm

Address


((AANNNNEEXX--II)) FFIINNAANNCCIIAALL PPRROOPPOOSSAALL SSUUBBMMIISSSSIIOONN FFOORRMM

[Location, Date]

To _ (Name and address of Client / Purchaser) _

Dear Sir,

We, the undersigned, offer to provide the _ (Insert title of assignment) _ in accordance with your Request for Proposal No._______ dated _ (insert date) _ and our Technical Proposal. Our attached Financial Proposal is for the sum of _ (insert amount in words and figures) _. This amount is inclusive of all taxes.

Our Financial Proposal shall be binding upon us up to expiration of the validity period of the Proposal, i.e. before the date indicated in _______ of the Proposal Data Sheet.

We also declare that the Government of Pakistan / Punjab has not declared us or any Sub-Contractors for any part of the Contract, ineligible on charges of engaging in corrupt, fraudulent, collusive, or coercive practices. We furthermore, pledge not to indulge in such practices in competing for or in executing the Contract, and are aware of the relevant provisions of the Proposal Document.


Signed

In the capacity of:

Duly authorized to sign the proposal on behalf of the Applicant.

Date:


((AANNNNEEXX--JJ)) PPEERRFFOORRMMAANNCCEE SSEECCUURRIITTYY FFOORRMM

Issuing Authority:

Date of Issuance:

Date of Expiry:

WHEREAS [Name and Address of the Contractor] (hereinafter called "the Contractor") has agreed to supply the Goods and render the Services against Tender Name. ______, Tender No._______ (hereinafter called "the Contract") for the Contract Value of PKR (in figures ____________________) (in words ___________________________________). AND WHEREAS it has been stipulated in the Tender Document that the successful Contractor shall furnish Performance Security, within twenty eight (28) days of the receipt of the Intent Letter (Letter of Intent) from the Purchaser, in the form of a Bank Guarantee, issued by a scheduled bank operating in Pakistan, as per this format, for a sum equivalent to Rs.____________________(10% of the contract value) valid from the date of issue until all obligations have been fulfilled in accordance with the Contract; AND WHEREAS [Name of the Bank] having registered office at [Address of the Bank] (hereinafter called "the Guarantor") has agreed to give the Contractor a Guarantee; THEREFORE the Guarantor hereby affirms to bind himself, his successors and his assigns to the Purchaser, for the sum of PKR (in figures ____________________) (in words ___________________________________) and undertakes to pay to the Purchaser, upon receipt of his written demand(s), any sum(s) as specified by him, not exceeding the above limit in aggregate, without cavil / argument and without the Purchaser having to substantiate / prove or to show grounds / reasons for such claim(s), on the occurrence of any / all of the following conditions:

1. If the Contractor commits a default under the Contract; 2. If the Contractor fails to fulfill any of the obligations under the Contract;

3. If the Contractor violates any of the provisions of the Contract.

Provided that the Purchaser shall specify the occurred condition(s) owing to which the said sum is due to him. Provided further that any demand(s) / claim(s) from the Purchaser shall reach the Guarantor before the expiry of the Guarantee. This guarantee shall remain valid up to ___________________ or until expiry of warranties / support period or all obligations have been fulfilled in accordance with the Contract, whichever is later

GUARANTOR

. Date this ________________day of 2020.

Signature __________________

CNIC # __________________

Name __________________

Designation __________________

Address __________________

AANNNNEEXX--KK

AGREEMENT

This agreement is made this _______ day of _______, 2020.

BETWEEN

M/s Tourism Development Corporation of Punjab, Lahore, Pakistan through its General Manager (Operations) having its office at ________________________, Lahore, Pakistan (hereinafter the “CLIENT”) which expression shall mean and include its successor in interest and assignees of the first part.

AND M/s _________________________, Pakistan through its Chief Executive Officer having office at ________________________, Pakistan (hereinafter called the “VENDOR”) which expression shall mean and include its successors in interest and assignees of the second part. WHEREAS the CLIENT intends to hire the services of the consultant for the designing, development, security and maintenance of Tourism Portal & allied Online Web Applications using latest industry standard web technologies and creative design approach subject to the terms and conditions contained herein. AND WHEREAS the consultant has shown his willingness to render his / its services for completion of the assigned task, subject to the terms and conditions contained herein. NOW THEREFORE in consideration of mutually agreed terms and conditions, covenants and promises inter se the parties hereinafter set forth, this agreement witnesses as detailed in annexed terms and conditions of the agreement (Continued on next page)

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REVAMPING AND DEVELOPMENT OF TDCP WEB PORTAL (TERMS AND CONDITIONS)

Page 2 of 14

PROPRIETORY AND CONFIDENTIAL INFORMATION

1. Tourism Development Corporation of Punjab is the official Tourism Body of Punjab

Pakistan and is responsible for overall tourism development, facilitation and promotion in the province of Punjab particularly and Pakistan in general.

2. The vendor will be required to develop a Highly Secure, Multilingual, Dynamic, User Friendly, Responsive & Interactive Integrated Tourism Portal using latest industry standard web technologies and creative design approach for provision of various Online Services to domestic and international tourists visiting Punjab, Pakistan

3. The vendor will also be required to maintain, debug and improve the web portal for a period of at least one year.

4. A proven off the shelf, open source or custom developed CMS in Core Language that is across platforms and compatible with major web technologies/Plug-in/APIs for integration at any lateral stage.

5. Not Limited but Proposed database for the web portal is MySQL or SQL Server.

6. The Web Portal shall be categorized as follows:-

6.1 Corporate Website & Sub-Domains (Informational Component)

6.1.1 TDCP - Corporate Info 6.1.2 TDCP Establishments - Resorts, Stopovers, TICs, Offices 6.1.3 TDCP - Institute of Tourism & Hotel Management (ITHM) 6.1.4 TDCP - Sightseeing Lahore Bus Service (SLBS) 6.1.5 TDCP - Cholistan Desert Rally 6.1.6 Events & Festivals 6.1.7 Tours & Packages 6.1.8 Punjab Travel Guide

6.2 Tourist Services Portal / Online Web Applications / Modules (Interactive Component)

6.2.1 Tourist Registration and User / Admin Panel 6.2.2 Online Payment Processing Functionality 6.2.3 Online Resort Booking & Management System 6.2.4 Restaurant Billing & Reporting System 6.2.5 Online Tour Planner & Booking Module 6.2.6 Online Event Registration Module 6.2.7 Online Admission Module 6.2.8 Explore Punjab Subscription Form

6.2.9 Deployment of Punjab Destination Applications / module with Increased Security and Feature Enhancement 6.2.10 360 Virtual Tours Gallery, Images & video Gallery


Page 3 of 14


7. The architecture of the developed software in the project shall be modular,

extensible and portable.

8. The developed software should be based on a layered architecture decoupling the application software and the database.

9. The software in project must be based on a clearly delineated object-oriented design. Each module in this software must have a clean, well-defined interface with other modules in the system, permitting separation of concerns and modular updates.





14. Developed application should not be client software dependent.


16. The developed application should have a high degree of cohesion such that each module deals with a separate task. Modules should not be highly dependent on other modules such that changes in a related module necessitate major changes in the main module.


18. Developed application should be upgradeable, configurable and easily maintainable.

19. Developed application should be tested in all aspects before its deployment on the production.

20. The web applications in the project shall have capability to replicate the data on a specified schedule or on an as-needed basis.

21. Web Application Security


Page 4 of 14


a) The software must have standard security features inbuilt so that the software has all the checks and balances to ensure integrity of data and the software does not have any flaws or bugs which inadvertently or by design, permit the users to tamper, alter or modify any data without the appropriate permissions. The Contractor should ensure the confidentiality, integrity and availability of data. At the same time, the Contractor should ensure that the system is not vulnerable to threats such as unauthorized modification/ alteration, repudiation of origin, denial of receipt, delay and denial of service.

b) The software should provide highest degree of security in the architecture. c) However, the proposed architecture of software applications in the project must

address the following security considerations: d) There will be role based authentication and can be implemented at each level for

different stakeholders where it is required. There must be different levels of security and privileges according to the use, department and authority of a user.

e) For highly sensitive information, for instance right of modifying an existing entry over the Intranet / Internet, the system provision for the use of Intranet / Internet security certificates in web browsers must be explored.

f) In order to protect sensitive data on the network, the system must use encrypted connections for all network traffic.

g) The system must include mechanisms for ensuring integrity of sensitive data by digital checksums and audit trails.

h) The system must be designed to maintain persistent and retrievable versions of all data entered in the system.

i) Ability of the system to detect any manual tampering of the data at DB level by someone with systems level access.

j) Ability of the system to detect any tampering with log files.

k) Security Protocols should clearly be mentioned in the User Manual.

l) Logging of all activities in database with complete audit trails / timestamp etc.

m) Field level encryption may be provided, if deems appropriate, in the database for storage as well as in the communication.

n) The software application in the project must ensure persistence of records and log updates to track changes in the system; the system must ensure that no record is ever deleted, while changes to the database must always be traced back to an authorized person.


Page 5 of 14


o) Secure online transactions are required; the digital signature mechanism (or any other security mechanism for secure online communication) for the secure communication and making the financial transactions etc.

p) Once the data has been entered, no one can modify the original entry; digital checksum or message digest mechanism or other appropriate for the purpose should be used for data authentication.

22. Customization

Since the operational users can increase therefore expansion of the systems should be seamless. The System should be flexible and modular, changeable as per requirements since software used in the project shall be operational in complete organization. The software used in software applications in this system shall be operated in English language. The report formats will be provided during the analysis phase of software used in the project. The customized updates patches of the product can be integrated in the system during the maintenance phase.

23. Performance

a) Response time for this application is critical as it deals with highly sensitive and important information regardless of the number and type of concurrent users on full load of the system.

b) The areas where response time is critical are given below:

• Reporting Process. • Application processing • Communication (Data Transfer) • Query Processing. • Form saving • Retrieval of data • Seamless performance on full load with maximum number of users

logged on simultaneously

24. Deliverables

a) SRS / Story boards of all the business process after BPR activity b) Prototype of business process after BPR activity in demonstration in mock

environment with the entire domain related verification to be done as per actual scenario

c) Functional Specification (ER diagram, data dictionary, coding convention) d) Detailed Test Plan and Detailed Test Cases before the start of System Test

Phase


Page 6 of 14


e) UAT at user site f) Workable Source Code on DVD / External Hard Disk g) Deployment manual, Installation manual, user manual h) Software package comprising of the Software, Source Code, Object Code, User

Manual, Technical Manual, Installation Instructions and other documents or files to the Client

i) Training to all stakeholders as per requirement along with requisite manuals

25. Support Mechanism

a) Queries: These are requests for advice on the correct usage of the application covered in the scope. These can be resolved without any change to the application(s). Queries should be handled at Level 1 support.

b) Implementation Issues: Any issue arises due to defects in the software as defined in the Functional Specification Document.

c) Solution Defect: These are reported when the application or application modules listed in Schedule 1 do not function as per the functionality described in the Functional Requirements Document.

d) Operational Issues: These are issues which may arise from the normal operation of such systems (e.g. Daily backups, operational maintenance of hardware and systems including database, application servers, operating systems etc.)

e) Enhancements: These are the alterations or enhancements in the functionality of the application (s).


Page 7 of 14


26. Cost of the Assignment Task

S# Description Amount GST 16% Total

Amount 1. Corporate Website - Informational Component 1.1 TDCP - Corporate Info 1.2 TDCP Establishments - Resorts, Stopovers,

TICs, Offices

1.3 TDCP - Institute of Tourism & Hotel Management (ITHM)

1.4 TDCP - Sightseeing Lahore Bus Service (SLBS) 1.5 TDCP - Cholistan Desert Rally 1.6 Events & Festivals 1.7 Tours & Packages 1.8 Punjab Travel Guide

Total (A)

2. Tourist Services Portal / Online Web Applications / Modules (Interactive Component) 2.1 Tourist Registration and User / Admin Panel 2.2 Online Payment Processing Functionality 2.3 Online Resort Booking & Management

System

2.4 Restaurant Billing & Reporting System 2.5 Online Tour Planner & Booking Module 2.6 Online Event Registration Module 2.7 Online Admission Module 2.8 Explore Punjab Subscription Form 2.9 Deployment of Punjab Destination

Applications / module with Increased Security and Feature Enhancement

2.10 360 Virtual Tours Gallery, Images & video Gallery

Total (B) Net Total (A+B)


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2.1. No claim of the cost, by the vendor or any of his agents other than as agreed herein shall be paid to and or demanded by the vendor unless or until agreed upon by both parties.

2.2. Any installation, training, development and services which are not mentioned in this agreement, will be treated and charged separately by the vendor.

2.3. Free support services for 1 year to ensure 99% uptime of TDCP Web Portal shall be provided by the vendor. This support shall include resolution of any such issue that may make the site non-functional or inaccessible to the site users and visitors. However, this support shall not include structural changes in the web portal and any new development or designing which is not part of this agreement.

27. Payment schedule

Phase 1 - Basic Components

1 Approval of Designs of Main Web Portal, Sub domains & Booking Portal with UAT

15%

2 Implementation of CMS on live testing server, data insertion of the content provided by TDCP and training of CMS with UAT

15%

Phase 2 - Dynamic Interactive Components 3 Implementation & training of Specialized Modules with UAT

(40% of the work order amount) 40%

Phase 3 - Documentation / Training / Code etc. 4 a) SRS / Story boards of all the business process after BPR activity

b) Prototype of business process after BPR activity in demonstration in mock environment with the entire domain related verification to be done as per actual scenario


Phase e) UAT at user site f) Workable Source Code on DVD / External Hard Disk g) Deployment manual, Installation manual, user manual h) Software package comprising of the Software, Source Code, Object Code,

User Manual, Technical Manual, Installation Instructions and other documents or files to the Client


j) Web Application Security k) Performance Tuning

30%

Free Services 6 Free Services Inclusive


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3. Time Duration 3.1. The deliverables shall be performed and executed in terms of and within the agreed

time duration of 90 working days (calculated on 8 X 5 Working Days) by the vendor from the date of signing of the contract. The vendor undertakes to strictly adhere to and complete the deliverables within the prescribed time subject to timely provision of required data and timely input by the client during the testing, validation and reporting phase of each module. In case if more time is sought by the vendor, the same will have to be communicated to the client in writing to extend the time period, if agreed upon between the parties.

3.2. The response time of TDCP for a request made by the vendor will be as follows:

• Template Design feedback (3 days) • Wireframes feedback (3 days) • Required content for website after sending the site map (15 days)

Completion Certificate of a modules/phase (7 days) 4. Support Services

• High / Critical 15 minutes • Medium / Standard 1 hour • Low / Changes 2 hour

5. General Terms and Conditions 5.1. The web portal would be delivered in module phases, the scheme of which will be mutually

agreed between the contractor and TDCP. Every phase would go through a PoC (Proof of Concept) and will only be published on liver server upon approval of the client.

5.2. The vendor will have to provide 24X7 support of website issues arising from any bug or the site non-functional making it inaccessible to online user. The support may be provided via phone and web to ensure maximum uptime.

5.3. The vendor will be required to certify that the supplied software/web modules either are

covered by a valid license or have been developed by the vendor and TDCP in no way shall be liable for any third party copyright infringement.

5.4. The vendor will have to deposit 10% of the work order amount as performance guarantee or

otherwise provide a performance guarantee by an insurer.

5.5. After the completion of the project the vendor will have to enter into a service level agreement for continued support and maintenance of the TDCP web portal. This contract will be made initially for 1 year and may be extended if required.

5.6. All scheduled payments will be made after the issuance of certificate of verification by the Service Level Technical Manager appointed by the TDCP management.


Page 10 of 14


5.7. The selected vendor will only be issued final completion certificate after handing over of

code, documentation and after completion of training of I.T staff of TDCP.

6. Penalties

6.1. Liquidated damages shall be levied @ 0.25% of the Contract Price which is attributable to such part of the Services as cannot, in consequence of the failure / delay, be put to the intended use, for every day between the scheduled delivery date(s), with any extension of time thereof granted by the Purchaser, and the actual delivery date(s). Provided that the amount so deducted shall not exceed, in the aggregate, 50% of the Contract Price. (This penalty will also be invoked on the commitments given by the Contractor in the technical proposal)

6.2. In case, the request/issue is not resolved within the specified response time without any

valid reason, a penalty equal to Rs. 3,000/- per day in case of critical service and Rs. 1500/- per day in case of standard service will be imposed upon the contractor, subject to the condition that such delay is not caused by the client.

6.3. In case if a considerable delay is caused by the client due to any dependency on part of the

client without any valid reason, the vendor will have the right to claim a penalty equal to Rs. 3,000/- per day in case of critical service and Rs. 1,500/- per day in case of standard service, subject to the condition that such delay is not caused by the vendor.

7. Provision of Information / Documents by the CLIENT The client shall provide, to the vendor, such information and documents as may be required by the vendor from time to time for completion of the assigned task. The vendor shall give acknowledgment receipt thereof in writing or via email to the client and will certify that the information provided by the client will remain confidential. 8. Submission / Approval of Deliverables Before final submission of each deliverable, the vendor shall submit to the client a completion report of the assignment in writing either in person or through email. The client will acknowledge receipts of completion report and will approve it for release of payment and start of next phase.

9. Payment Methodology The client shall make each payment due to the vendor in accordance with this agreement within seven days of the date of an invoice sent in respect thereof and the client hereby agrees to pay any additional charges that may be mutually agreed. The client shall make payment to the vendor through cash and crossed cheque as agreed between both parties. No payment however, shall be made to the vendor by the CLIENT unless the invoice issued by the vendor is verified by the client in all respect.


Page 11 of 14


10. Taxation The payment to be made by the CLIENT to the vendor under this agreement shall be subject to the deduction of taxes as agreed upon between both parties and other charges as may be required under any law for the time being in force.

11. Training of Staff The Vendor shall train the staff nominated by the client during each phase before handing over the assigned work of each phase. The vendor will provide a training certificate duly signed by the users that they have been trained to use the software. The client will provide acknowledgment of the certificate to the vendor for the record purpose. 12. Covenants by the CLIENT The CLIENT hereby undertakes and covenants to: Arrange and provide for all kinds of necessary support, to the vendor in satisfactorily getting the Assigned Task completed including but limited to the provision of the information / documents required by the vendor, on time payment of costs of the vendor upon completion of job, in time review of the assignment and delivery thereof to the vendor for its finalization. 13. Covenants by the Vendor The vendor hereby undertakes and covenants:

• To complete the Assignment within time, honesty, with dedication, commitment and hard work;

• To follow and fulfill the terms and conditions laid down herein;

• Not to defraud, malign and/or otherwise let down either directly or indirectly the CLIENT or any of its employees.

14. Copyrights in the translated content All the prepared content, design and work done by the vendor under this agreement shall remain the property of the client and the vendor shall have no right whatsoever thereto except for its operation and maintenance.

15. Construction This agreement shall be construed and enforced in accordance with the Laws of Pakistan.

16. Non Assignment


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Vendor shall not assign this agreement or any rights granted or not to be granted hereunder, nor grant any sublicense hereunder without the prior written consent of the client.

17. Termination of the Agreement The agreement shall stand terminated inter alia on the following grounds:

• Upon one month notice in writing by either party showing its intention to terminate the agreement subject to adjustment of rights and obligations arising there under till such time; or

• Upon failure of client to pay for the completed work or by vendor at any time to perform

its job satisfactorily, within time and/or intentional or deliberate breach of any of the conditions or covenants under this agreement and upon failure to rectify such breach within 15 days of the notice by the first party to rectify such breach. Provided that termination of the agreement under this sub-clause, by the CLIENT shall be without prejudice to any money paid and or due to the CLIENT.

• Upon failure of vendor to complete the assigned task within scheduled and grace time.

18. Service of Notices / Communications All notices / Communications under and in relation to this agreement shall be made in writing and delivered through post, e-mail or by hand at the respective addresses of the parties mentioned herein. Provided that failure to receive any notice by any party herein shall not invalidate any of the act of the parties permitted and or otherwise made by them in terms of the provisions of this agreement. 19. Indemnity Both parties hereby unconditionally and expressly undertakes to indemnify the each other against any loss, damage and or injury caused directly or indirectly by any act or omission of the either party relating to this agreement and arising either during or after the currency of this agreement. 20. Interpretation This agreement and each and every clause thereof shall have force jointly and severally, and no clause thereof shall be read in isolation to others. In the event of any ambiguity and or conflict as to the meaning of the provisions of this agreement, the entire agreement shall be read as a whole so as to ascertain and give effect to the true intent and purpose thereof. 21. Dispute Resolution


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Where any dispute arises inter se the parties hereto as to the interpretation of the provisions of this agreement or any other matter arising there under, the parties shall initially try to resolve the same amicably through bilateral negotiations. In the event of failure of the parties to resolve the dispute amicably, the same shall be resolved through arbitration by a mutually agreed third party arbitrator whose decision shall be final and binding on the parties. The location of arbitration shall be Lahore. 22. Applicable Law This agreement and all the rights and obligations of the parties hereto arising there under shall be governed by the laws applicable for the time being in Pakistan. IN WITNESS WHEREOF the parties hereto have put their signatures to the terms and conditions set forth herein on the date and year mentioned herein above.


Page 14 of 14


FOR Tourism Development Corporation of Punjab

General Manager (Admin):

Name:

Date:

Witness 1 (TDCP):

Name:

Designation:

Date:

FOR ____________.

Chief Executive Officer:

Name:

Date:

Witness 2:

Name:

Designation:

Date:

6 Tourism Development Corporation of Punjab | Tender E-Ticketing etc. | Page 1 of 35



[email protected]


DEVELOPMENT, IMPLEMENTATION & SUPPORT OF

WEB BASED E-TICKETING, QUEUE MANAGEMENT & ACCESS CONTROL SYSTEM

AT RECREATIONAL SITIES OF TDCP

ON TURN KEY BASIS


Table of Contents

1. Invitation to Bid ..............................................................................................................................4

2. Bidding Details (Instructions to Bidders) ........................................................................................6

3. Definitions .......................................................................................................................................7

4. Headings and Titles .........................................................................................................................8

5. Notice ..............................................................................................................................................8

6. Tender Scope ..................................................................................................................................8

7. Tender Eligibility/Qualification Criteria ..........................................................................................8

8. Tender Cost ..................................................................................................................................... 9

9. Joint Venture / Consortium ..........................................................................................................9

10. Examination of the Tender Document ..........................................................................................9

11. Clarification of the Tender Document by Bidder ...........................................................................9

12. Amendment of the Tender Document ..........................................................................................9

13. Preparation / Submission of Tender ..............................................................................................9

14. Tender Price ...................................................................................................................................11

15. Bid Security (Earnest Money) ........................................................................................................12

16. Tender Validity ...............................................................................................................................12

17. Modification / Withdrawal of the Tender .....................................................................................12

18. Opening of the Tender ...................................................................................................................12

19. Clarification of the Tender by Purchaser .......................................................................................13

20. Determination of Responsiveness of the Bid (Tender) ..................................................................13

21. Correction of errors / Amendment of Tender ...............................................................................13

22. TECHNICAL EVALUATION CRITERIA ...............................................................................................14

23. FINANCIAL PROPOSAL EVALUATION ..............................................................................................15

24. Rejection / Acceptance of the Bid .................................................................................................16

25. Award Criteria ................................................................................................................................16

26. Intent Letter ...................................................................................................................................16

27. Performance Security ....................................................................................................................16

28. Redressal of grievances by the procuring agency..........................................................................17

29. Contract..........................................................................................................................................17

ANNEXURE-A ..................................................................................................................................................... 18

ANNEXURE-B ..................................................................................................................................................... 23

ANNEXURE-C ..................................................................................................................................................... 24

ANNEXURE-D ..................................................................................................................................................... 26

ANNEXURE-E ...................................................................................................................................................... 27


ANNEXURE-F ............................................................................................................................................ 28

ANNEXURE-G ........................................................................................................................................... 29

ANNEXURE-H ..................................................................................................................................................... 30

ANNEXURE-I ....................................................................................................................................................... 31

ANNEXURE-J ...................................................................................................................................................... 32

ANNEXURE-K ...................................................................................................................................................... 33



(i) The Tourism Development Corporation of Punjab (TDCP) intends to hire the services of a turnkey solution provider for development, implementation & support of E-Ticketing, Queue Management & Access Control System with allied equipment, backup, necessary integrations, onsite training & support on turnkey basis for facilitation to domestic and international tourists visiting Recreational Sites of TDCP in Punjab, Pakistan.

DDEEVVEELLOOPPMMEENNTT,, IIMMPPLLEEMMEENNTTAATTIIOONN && SSUUPPPPOORRTT OOFF EE--TTIICCKKEETTIINNGG,, QQUUEEUUEE MMAANNAAGGEEMMEENNTT && AACCCCEESSSS CCOONNTTRROOLL SSYYSSTTEEMM AATT RREECCRREEAATTIIOONNAALL SSIITTEESS OOFF

TTDDCCPP OONN TTUURRNN KKEEYY BBAASSIISS

(ii) The solution provider will also have to provide support for E-Ticketing, Queue Management & Access Control System; Warranty coverage / repair / replacement of allied hardware; and arrangement of onsite technical support during operational hours for a period of 01 year after successful completion & go live.

(iii) Sealed Technical and Financial Proposals including all applicable Federal and Provincial Taxes are invited from eligible Companies under Single Stage Two Envelope Procedure having legal presence in Pakistan and valid registration of GST and NTN.

(iv) Estimated cost of the project is Rs. 4.5 million and the bidders are required to submit 5% of the estimated amount i.e. Rs. 225,500/- in form of CDR with proposals as bid money.

(v) Tender Documents with all terms & conditions and scope of work may be collected from the office of I. T Specialist, TDCP during office hours on payment of Tender Fee of Rs. 1,000/ (Non-Refundable).

(vi) Bidding proposals clearly mentioning "Technical Proposal" and "Financial Proposal" duly completed, signed, stamped and in complete conformity with tender documents should reach this office not later than 02:00 PM on last day of submission of bids i.e. 04-06-2020. The technical proposal shall be opened on the same day at 02:30 PM.

(vii) After technical evaluation, the procuring agency shall open the Financial Proposals of the technically accepted bids, publically at the time, date and venue announced and communicated to the bidders through email or postal services at the address given in the bids in advance, within the bid validity period.

(viii) TDCP may reject all bids or proposals at any time prior to the acceptance of a bid or proposal as per PPRA Rules, 2014.

GENERAL MANAGER (OPERATIONS) 151, Abu Bakar Block, New Garden Town, Lahore. Ph: 042-99231006-07 Email: [email protected]


Important Note: Bidders must ensure that they submit all the required documents indicated in the Bidding Documents without fail. Bids received without undertakings, valid documentary evidence, supporting documents and the manner for the various requirements mentioned in the Bidding Documents or test certificates are liable to be rejected at the initial stage itself. The data sheets, valid documentary evidences for the critical components as detailed hereinafter should be submitted by the Bidder for scrutiny.

Applicability of Punjab Procurement Rules, 2014

This Bidding Process will be governed under Punjab Procurement Rules, 2014, as amended from time to time and instructions of the Government of the Punjab received during the completion of the project.

1. Invitation to Bid

1.1 PPRA Rules to be followed

Punjab Procurement Rules, 2014 will be strictly followed. These may be obtained from PPRA’s website. In this document, unless otherwise mentioned to the contrary, "Rule" means a Rule under the Punjab Procurement Rules, 2014.

1.2 Mode of Advertisement(s)

As per Rule 12(1), this Tender is being placed online at PPRA's website, as well as being advertised in print media.

The tender document is available in the office of Tourism Development Corporation of Punjab, 151 - Abu Bakar Block, Main Canal, New Garden Town, Lahore & the same may be obtained subject to the payment of cost of printing and provision of the document which is Rs. 1,000/-. Tender Document is also made available at www.tdcp.gop.pk from the advertisements section and www.ppra.punjab.gov.pk .

All prospective bidders are required to collect a deposit slip from the Finance Section, TDCP at above given address; to submit an amount of Rs. 1,000/- in form of Cash. The deposit slip must accompany respective bid.

1.3 Type of Open Competitive Bidding

As per Rule 38(2)(a), Single Stage - Two Envelope Bidding Procedure shall be followed. The said procedure is reproduced as follows:

(i) the bid shall be a single package consisting of two separate envelopes, containing separately the financial and the technical proposals;

(ii) the envelopes shall be marked as “Financial Proposal” and “Technical Proposal”; (iii) in the first instance, the “Technical Proposal” shall be opened and the envelope marked as “Financial

Proposal” shall be retained unopened in the custody of the procuring agency; (iv) the procuring agency shall evaluate the technical proposal in the manner prescribed in advance,

without reference to the price and shall reject any proposal which does not conform to the specified requirements;

(v) during the technical evaluation no amendments in the technical proposal shall be permitted;

(vi) after the evaluation and approval of the technical proposals, the procuring agency shall open the financial proposals of the technically accepted bids, publically at the time, date and venue announced and communicated to the bidders in advance, within the bid validity period;

http://www.pitb.gov.pk/�

http://www.ppra.punjab.gov.pk/�


(vii) the financial bids found technically nonresponsive shall be returned un-opened to the respective bidders; and

(viii) The lowest evaluated bidder shall be awarded the contract.

2. Bidding Details (Instructions to Bidders)

All bids must be accompanied by Bid Security (Earnest Money) as part of Financial bid and as per provisions of the clause “Bid Security” of this document in favor of “Tourism Development Corporation of Punjab”.

The complete bids as per required under this tender document must be delivered in the office of I.T Specialist, not later than 02:00 PM on last date of submission of bids i.e. 04th June, 2020. Late bids shall not be considered.

The Technical bids shall be publicly opened in the Committee Room of TDCP at 02:30 PM on 04th June, 2020. In case the last date of bid submission falls in / within the official holidays / weekends of the Purchaser, the last date for submission of the bids shall be the next working day.

Queries of the Bidders (if any) for seeking clarifications regarding the scope of work, requirements, functional specifications of the web and web applications must be received in writing to the Purchaser till 25th May, 2020. Any query received after said date may not be entertained. All queries shall be responded to within due time. TDCP will host a Pre-bid session in the committee room of TDCP at 11:00 hours on 28th May, 2020.

The bidder shall submit bids which comply with the Bidding Document. Alternative bids and options shall not be considered. The attention of bidders is drawn to the provisions of this tender document Clause regarding “Determination of Responsiveness of Bid” and “Rejection / Acceptance of the Tender” for making their bids substantially responsive to the requirements of the Bidding Document.

It will be the responsibility of the Bidder that all factors have been investigated and considered while submitting the Bid and no claim whatsoever including those of financial adjustments to the contract awarded under this Bid Process will be entertained by the Purchaser. Neither any time schedule, nor financial adjustments arising thereof shall be permitted on account of failure by the Bidder.

It must be clearly understood that the Terms and Conditions and Specifications are intended to be strictly enforced. No escalation of cost except arising from increase in quantity by the Bidder on the demand and approval of the Purchaser will be permitted throughout the period of completion of the contract.

The Bidder should be fully and completely responsible for all the deliveries and deliverables to the Purchaser.

The Primary Contact & Secondary Contact for all correspondence in relation to this bid is as follows:

Primary Contact

Tauseef Ahmed, IT Specialist Email: [email protected] Phone: +92 300 4260215.

Secondary Contact

Imran Sharif, Manager (Admin) Ph: +92 42 99231645

Bidders should note that during the period from the receipt of the bid and until further notice from the Primary Contact, all queries should be communicated via the Primary Contact and in writing or e-mail only. In the case of an urgent situation where the Primary Contact cannot be contacted, the bidder may alternatively direct their enquiries through the Secondary Contact.

Bidders are also required to state, in their proposals, the name, title, contact number (landline, mobile), fax number and e-mail address of the bidder’s authorized representative through whom all communications shall be directed until the process has been completed or terminated.


The Purchaser will not be responsible for any costs or expenses incurred by bidders in connection with the preparation or delivery of bids.

Failure to supply required items/services within the specified time period will invoke penalty as specified in this document.

TERMS AND CONDITIONS OF THE TENDER

3. Definitions

In this document, unless there is anything repugnant in the subject or context:

3.1 "Authorized Representative" means any representative appointed, from time to time, by the Client, the Purchaser or the Contractor.

3.2 “Availability and Reliability” means the probability that a component shall be operationally ready to perform its function when called upon at any point in time.

3.3 "Purchaser" means the Tourism Development Corporation of Punjab (TDCP) or any other person for the time being or from time to time duly appointed in writing by the Purchaser to act as Purchaser for the purposes of the Contract.

3.4 “Bidder” means the interested Firm/Company/Supplier/Distributors that may provide or provides the I.T related services / software / solution etc. and related services to any of the public/private sector organization under the contract and have registered for the relevant business thereof.

3.5 "Commencement Date of the Contract" means the date of signing of the Contract between the Purchaser and the Contractor.

3.6 "Contract" means the agreement entered into between the Purchaser and the Contractor, as recorded in the Contract Form / Agreement signed by the parties, including all Schedules and Attachments thereto and all documents incorporated by reference therein.

3.7 "Contractor / Vendor" means the Bidder whose bid has been accepted and awarded Letter of Intent for a specific item followed by the signing of Contract.

3.8 "Contract Price" means the price payable to the Contractor under the Contract for the full and proper performance of its contractual obligations.

3.9 "Contract Value" means that portion of the Contract Price adjusted to give effect to such additions or deductions as are provided for in the Contract which is properly apportion-able to the Goods or Services in question.

3.10 "Day" means calendar day.

3.11 "Force majeure shall mean any event, act or other circumstances not being an event, act or circumstances under the control of the purchaser or of the contractor. Non-availability of materials/supplies or of import license or of export permit shall not constitute Force majeure.

3.12 “Services” means web development, software development, installation, configuration, deployment, commissioning, testing, training, support, after sale service, etc. of final deliverables and other such obligations which the Contractor is required to provide to the Purchaser under the Contract.

3.13 "Person" includes individual, association of persons, firm, company, corporation, institution and organization, etc., having legal capacity.

3.14 "Prescribed" means prescribed in the Tender Document.

3.15 “Taking-Over Certificate" means the certificate to be issued by the Purchaser to the Contractor, in accordance with the Contract.


3.16 “Eligible” is defined as any country or region that is allowed to do business in Pakistan by the law of Government of Pakistan

4. Headings and Titles

In this document, headings and titles shall not be construed to be part thereof or be taken into consideration in the interpretation of the document and words importing the singular only shall also include the plural and vice versa where the context so requires.

5. Notice

5.1 In this document, unless otherwise specified, wherever provision is made for exchanging notice, certificate, order, consent, approval or instructions amongst the Contractor, the Purchaser and the Client, the same shall be:

5.1.1 in writing; 5.1.2 issued within reasonable time; 5.1.3 served by sending the same by courier or registered post to their principal office in Pakistan

or such other address as they shall notify for the purpose; and 5.1.4 The words "notify", "certify", "order", “consent”, “approve”, "instruct", shall be construed

accordingly.

6. Tender Scope

The Tourism Development Corporation of Punjab (TDCP) intends to hire the services of a turnkey solution provider for development, implementation & support of E-Ticketing, Queue Management & Access Control System with allied equipment, backup, necessary integrations, onsite training & support on Turn Key Basis. The solution provider will also have to provide support for E-Ticketing System; Warranty coverage / repair / replacement of allied hardware; and arrangement of onsite technical support during operational hours for the subject period after successful completion & go live at different Recreational Sites of TDCP. High Level Scope of Work and requirements are attached at Annex-A.

7. Tender Eligibility/Qualification Criteria

7.1 Eligible Bidder is a Bidder who:

7.1.1 Has a registered/incorporated company/firm in Pakistan with Five (05) years of relevant business experience;

7.1.2 Has the required relevant qualified personnel and enough strength to fulfill the requirement of assignment

7.1.3 Has valid Registration of General Sales Tax (GST) & National Tax Number (NTN);

7.1.4 Has submitted bid for complete lot(s) and relevant bid security for the subject lot(s). Non-compliance of the same shall cause rejection of the bid;

7.1.5 Where applicable, a Valid Authorization Certificate / document from the principal / manufacturer for any 3rd Party Module, API or service should is available;

7.1.6 Has not been blacklisted by any of Provincial or Federal Government Department, Agency, Organization or autonomous body or Private Sector Organization anywhere in Pakistan (Submission of undertaking), for each lot failing which will cause rejection of the bid;

7.1.7 Conforms to the clause of “Responsiveness of Bid” given herein this tender document.


7.1.8 Where applicable, Goods or Services can only be supplied / sourced / routed from “origin” in “eligible” member countries. “Eligible” is defined as any country or region that is allowed to do business in Pakistan by the law of Government of Pakistan."Origin" shall be considered to be the place where the Goods are produced or from which the Services are provided. Goods are produced when, through manufacturing, processing or substantial and major assembling of components, a commercially recognized product results that is substantially different in basic characteristics or in purpose or utility from its components.

Note: Verifiable documentary proof for all above requirements is a mandatory requirement, noncompliance will lead to disqualification.

8. Tender Cost

The Bidder shall bear all costs / expenses associated with the preparation and submission of the Tender(s) and the Purchaser shall in no case be responsible / liable for those costs / expenses.

9. Joint Venture / Consortium

Joint venture/ consortium are eligible for this tender.

10. Examination of the Tender Document

The Bidder is expected to examine the Tender Document, including all instructions and terms and conditions.

11. Clarification of the Tender Document by Bidder

The Bidder may require further information or clarification of the Tender Document, till 24th April, 2020 after issuance of tender in writing. The clarification and its replies will be shared with all prospective bidders.

12. Amendment of the Tender Document

12.1 The Purchaser may, at any time prior to the deadline for submission of the Tender, at its own initiative or in response to a clarification requested by the Bidder(s), amend the Tender Document, on any account, for any reason. All amendment(s) shall be part of the Tender Document and binding on the Bidder(s).

12.2 The Purchaser shall notify the amendment(s) in writing to the prospective Bidders as per Punjab Procurement Rules, 2014.

12.3 The Purchaser may, at its exclusive discretion, amend the Tender Document to extend the deadline for the submission of the Tender as per Rule-25(4) of Punjab Procurement Rules, 2014.

13. Preparation / Submission of Tender

13.1 The Bidders must quote for the complete solution.

13.2 The Tender and all documents relating to the Tender, exchanged between the Bidder and the Purchaser, shall be in English. Any printed literature furnished by the Bidder in another language shall be accompanied by an English translation which shall govern for purposes of interpretation of the Tender.

13.3 The Tender shall be filed in / accompanied by the prescribed Forms, Annexes, Schedules, Documents, Brochures, Literature, etc. which shall be typed, completely filled in, stamped and signed by the Bidder or his Authorized Representative. In case of copies, signed and stamped


photocopies may be submitted. If volume of the bid contains various set(s) of documents the same must be properly numbered and tagged in binding shape.

13.4 The Tender shall be in two parts i.e. the Technical Proposal and the Financial Proposal. Each proposal shall be in two sets i.e. the original and the copy. In the event of any discrepancy between the original and the duplicate, the original shall govern.

13.5 Technical Proposal shall comprise the following, without quoting the price:

13.5.1 Technical Proposal Form (Annex-B)

13.5.2 Covering letter duly signed and stamped by authorized representative. (Annex-C)

13.5.3 Undertaking (All terms & conditions and qualifications listed anywhere in this tender document have been satisfactorily vetted) (Annex-D).

13.5.4 Where applicable, copy of a Valid Authorization Certificate / document from the principal / manufacturer for any 3rd Party Module, API or service should is available;

13.5.5 Where applicable, Evidence of eligibility of the Bidder and the Goods / Services.

13.6.6 Where applicable, Evidence of conformity of the Goods / the Services to the Tender Document

13.6.7 List of firm’s major international and national clientele after sale service

13.6.8 Submission of undertaking on stamp paper that the firm is not blacklisted by any of Provincial or Federal Government Department, Agency, Organization or autonomous body or Private Sector Organization anywhere in Pakistan.

13.6.9 Valid Registration Certificate for Income Tax & Sales Tax

13.6.14 Authorization Letter, if an authorized representative is appointed (Annex-E)

13.7 The Financial Proposal shall comprise the following:

13.7.1 Financial Proposal Form (Annexure-F)

13.7.2 Bid Security, as per provisions of the clause Bid Security of this document.

13.8 The Bidder shall seal the Original Technical Proposal in an envelope duly marked as under:







13.9 The Bidder shall seal the Duplicate Technical Tender in an envelope duly marked as under:

Duplicate Technical Proposal for








13.10 The Bidder shall follow the same process for the Financial Tender.

13.11 The Bidder shall again seal the sealed envelopes of Original Technical Proposal and the Original Financial Proposal in an outer envelope, duly marking the envelope as under:

Original Tender for






13.12 The Bidder shall again seal the sealed envelopes of Duplicate Technical Proposal and the Duplicate Financial Proposal in an outer envelope, duly marking the envelope as under:

Duplicate Tender for






13.13 The Bidder may enclose soft copies of the Technical Proposal, including all Forms, Annexes, Schedules, Documents, Brochures, Literature, etc., in the form of MS Word Documents, MS Excel Worksheets and Scanned images, with the hard copies.

13.14 This is made obligatory to affix authorized signatures with official seal on all original and duplicate (copies) documents, annexures, copies, certificates, brochures, literature, letters, forms and all relevant documents as part of the bids submitted by the Bidder.

14. Tender Price

14.1 The quoted price shall be:

14.1.1 in Pak Rupees; 14.1.2 inclusive of all taxes, duties, levies, insurance, freight, etc.; 14.1.3 best / final / fixed and valid until completion of all obligations under the Contract i.e. not

subject to variation / escalation; 14.1.4 Including all charges up to the delivery point at the head office of TDCP.

14.2 If not specifically mentioned in the Tender(s), it shall be presumed that the quoted price is as per the above requirements.

14.3 Where no prices are entered against any item(s), the price of that item shall be deemed be free of charge, and no separate payment shall be made for that item(s).

14.4 In case of locally produced Service, the price shall include all customs duties and sales and other taxes already paid or payable on the services. In case of Services acquired from outside Pakistan, the price shall include all the relevant duties and taxes already paid and shall be shown separately (if required by the Purchaser).


15. Bid Security (Earnest Money)

15.1 The estimated cost of project is Rs. 4.5 million. All bids must be accompanied by Bid Security (Earnest Money) as part of Financial bid and as per provisions of the clause “Bid Security” of this document in favor of “Tourism Development Corporation of Punjab” equal to 5% of the estimated cost of the project i.e. Pak Rs. 225,000/- as part of financial bid envelope in the form of Demand Draft / Pay Order / Call Deposit Receipt and having a minimum validity period of one hundred and twenty (120) days from the last date for submission of the Tender or until furnishing of the Performance Security, whichever is later.

15.2 The Bid Security shall be forfeited by the Purchaser, on the occurrence of any / all of the following conditions:

15.2.1 If the Bidder withdraws the Tender during the period of the Tender validity specified by the Bidder on the Tender Form; or

15.2.2 If the Bidder does not accept the corrections of his Total Tender Price; or 15.2.3 If the Bidder, having been notified of the acceptance of the Tender by the Purchaser during

the period of the Tender validity, fails or refuses to furnish the Performance Security, in accordance with the Tender Document.

15.3 The Bid security shall be returned to the technically unsuccessful Bidder with unopened/sealed financial bid while the unsuccessful bidders of financial bid opening procedure will be returned the Bid Security only after the award of the contract. The Bid Security shall be returned to the successful Bidder upon furnishing of the Performance Security.

16. Tender Validity

The Tender shall have a minimum validity of ninety (90) days from the last date for submission of the Tender. The Purchaser may solicit the Bidder's consent to an extension of the validity period of the Tender. The request and the response thereto shall be made in writing. If the Bidder agrees to extension of validity period of the Tender, the validity period of the Bid Security shall also be suitably extended. The Bidder may refuse extension of validity period of the Tender, without forfeiting the Bid security.

17. Modification / Withdrawal of the Tender

17.1 The Bidder may, by written notice served on the Purchaser, modify or withdraw the Tender after submission of the Tender, prior to the deadline for submission of the Tender.

17.2 The Tender, withdrawn after the deadline for submission of the Tender and prior to the expiration of the period of the Tender validity, shall result in forfeiture of the Bid Security.

18. Opening of the Tender

18.1 Tenders (Technical Bids) shall be opened at 02:30 PM on the last date of submission of bids i.e. 04th June, 2020, in the presence of the Bidder(s) for which they shall ensure their presence without further invitation, as per provision of Rule-30 of PPRA Rules, 2014. In case the last date of bid submission falls in / within the official holidays / weekends of the Purchaser, the last date for submission of the bids shall be the next working day.

18.2 The Bidder's name, modifications, withdrawal, security, attendance of the Bidder and such other details as the Purchaser may, at its exclusive discretion, consider appropriate, shall be announced and recorded.

18.3 No Bidder or its representative will be allowed to keep any digital device (camera, audio recorder, cell phone etc.) during tender opening meeting at given time and location.


19. Clarification of the Tender by Purchaser

The Purchaser shall have the right, at his exclusive discretion, to require, in writing, further information or clarification of the Tender, from any or all the Bidder(s). No change in the price or substance of the Tender shall be sought, offered or permitted except as required to confirm the corrections of arithmetical errors discovered in the Tender. Acceptance of any such correction is sole discretion of the purchaser

20. Determination of Responsiveness of the Bid (Tender)

20.1 The Purchaser shall determine the substantial responsiveness of the Tender to the Tender Document, prior to the Tender evaluation, on the basis of the contents of the Tender itself without recourse to extrinsic evidence. A substantially responsive Tender is one which:

20.1.1 meets the eligibility criteria given herein this tender document/ the Goods / the Services;

20.1.2 meets the Technical Specifications for the Goods / the Services;

20.1.3 meets the delivery period / point for the Goods / the Services;

20.1.4 in compliance with the rate and limit of liquidated damages;

20.1.5 offers fixed price quotations for the Goods / the Services, whereby no optional offer / bid or price is allowed;

20.1.6 is accompanied by the required Bid Security as part of financial bid envelope;

20.1.7 The original receipt of tender fee submitted, attached with technical bid envelope;

20.1.8 In compliance with the Preparation/Submission of Tender in a manner prescribed in this tender document;

20.1.9 Conforms to all terms and conditions of the Tender Document, without material deviation or reservation.

20.2 A material deviation or reservation is one which affects the scope, quality or performance of the Services / Goods or limits the Purchaser's rights or the Bidder's obligations under the Contract.

20.3 The Tender determined as not substantially responsive shall not subsequently be made responsive by the Bidder by correction or withdrawal of the material deviation or reservation.

21. Correction of errors / Amendment of Tender

21.1 The Tender shall be checked for any arithmetic errors which shall be rectified, as follows:

21.1.1 if there is a discrepancy between the amount in figures and the amount in words for the Total Tender Price entered in the Tender Form, the amount which tallies with the Total Tender Price entered in the Price Schedule, shall govern.

21.1.2 if there is a discrepancy between the unit rate and the total price entered in the price Schedule, resulting from incorrect multiplication of the unit rate by the quantity, the unit rate as quoted shall govern and the total price shall be corrected, unless there is an obvious and gross misplacement of the decimal point in the unit rate, in which case the total price as quoted shall govern and the unit rate shall be corrected.

21.1.3 if there is a discrepancy in the actual sum of the itemized total prices and the total tender price quoted in the Price Schedule, the actual sum of the itemized total prices shall govern.

21.2 The Tender price as determined after arithmetic corrections shall be termed as the Corrected Total Tender Price which shall be binding upon the Bidder.


21.3 Adjustment shall be based on corrected Tender Prices. The price determined after making such adjustments shall be termed as Evaluated Total Tender Price.

21.4 No credit shall be given for offering delivery period earlier than the specified period.

22. TECHNICAL EVALUATION CRITERIA

22.1 PASS MARKS: A technically eligible bidder, based on conditions listed in this document, not meeting the 70% pass marks limit will be rejected in Technical Evaluation, and its sealed/unopened Financial Proposal shall be returned back. All bidders scoring greater than or equal to 70% of the marks will be accepted in technical proposal, and their financial bids will be opened.

22.2 The Bidders who have duly complied with the Eligibility/Qualification and Evaluation Criteria will be eligible for further processing.

22.3 The Bids which do not conform to the Technical Specifications or Bid conditions or the Bids from the Bidders without adequate capabilities for supply and maintenance / warranty services will be rejected.

22.4 Verifiable documentary proof for all the following requirements and criteria points are required and marks will be awarded on the basis of these verifiable proofs. Bidder must include checklist for the following requirements in their bid.

22.5 The result of the technical evaluation will be announced at least one (01) day before the opening of financial bids. Said one day time will be given for the grievance regarding technical qualification / disqualification of the bidders. However, after lapse of given time between the declaration of technical evaluation report and opening of the financial, no grievance petition would be entertained concerning the technical qualification / disqualification of the bidder. The objection after the opening of the financial bid would remain restricted to the financial bid only.

22.6 EVALUATION CRITERIA: The Technical proposals shall be evaluated by the technical evaluation committee in the light of following evaluation criteria:

Criteria Marks

A. Compliance to General Information 10

B. Compliance to Financial Information 05

C. Compliance to Staff Information 05

D. Compliance to Relevant Experience 10

E. Compliance to Technical Documentation E1 - Technical Proposal & Presentation (20 Marks) E2 - Technology Roadmap (05 Marks) E3 - Project Implementation Plan (05 Marks) E4 - Testing & Debugging Plan (05 Marks) E5 - Support & Maintenance Plan (05 Marks) E6 - Backup & Recovery Plan (10 Marks) E7 - Risk Management Plan (05 Marks) E8- Training Plan (05 Marks) E9- System Security (10 Marks) 70

Total 100


23. FINANCIAL PROPOSAL EVALUATION

23.1 Technically qualified/successful Bidder(s) shall be called for opening of the Financial Proposal(s). The Financial Proposals will be opened in the presence of the Bidders at the time and venue indicated by the Purchaser accordingly. The technically Eligible/Successful Bidder(s) or their authorized representatives shall be allowed to take part in the Financial Proposal(s) opening.

23.2 The formula for determining the financial scores is as follows:

FS = 100 X LP / PP (in which FS is the Financial Score, LP is the Lowest Price and PP is the Proposal Price under consideration)

The Weights given to the Technical & Financial Proposals are as follows:

Technical = 80%

Financial = 20%

23.2 Financial Proposal evaluation will be conducted under the Punjab Procurement Rules, 2014. The Price evaluation will include all duties, taxes and expenses etc. In case of any exemption of duties and taxes made by the Government in favor of the Purchaser, the contractor shall be bound to adjust the same in the Financial Proposal.

23.2.1 In cases of discrepancy between the cost/price quoted in Words and in Figures, the lower of the two will be considered.

23.2.2 In evaluation of the price of an imported item, the price will be determined and considered inclusive of the customs and other import duties etc.;

23.2.3 In evaluation of the price of articles/goods/services which are subject to excise duty, sales tax, income tax or any other tax or duty levied by the Government, the price will be determined and considered inclusive of such duties and taxes.

23.3 The Purchaser will not be responsible for any erroneous calculation of taxes and all differences arising out as above shall be fully borne by the Successful Bidder. - All payments shall be subject to any and all taxes, duties and levies applicable under the laws of Pakistan for the whole period starting from issuance of Letter of Intent (LOI) till termination of the signed contract in this regard.

24. Rejection / Acceptance of the Bid

24.1 The Purchaser shall have the right, at his exclusive discretion, to increase/decrease the number of services required within the scope of work and services requested without any change in unit prices or other terms and conditions at the time of order placement. The Purchaser may reject all bids or proposals at any time prior to the acceptance of a bid or proposal. The Purchaser shall upon request, communicate to any bidder, the grounds for its rejection of all bids or proposals, but shall not be required to justify those grounds. The Purchaser shall incur no liability, solely, by virtue of its invoking sub-rule (1) of Rule-35 of Punjab Procurement Rules, 2014 towards the bidders. However, bidders shall be promptly informed about the rejection of the bids, if any (As per Rule 35 of Punjab Procurement Rules, 2014).

24.2 The Tender shall be rejected if it is:

24.2.1 substantially non-responsive in a manner prescribed in this tender document clause-20; or

24.2.2 submitted in other than prescribed forms, annexes, schedules, documents / by other than specified mode; or


24.2.3 incomplete, partial, conditional, alternative, late; or

24.2.4 subjected to interlineations / cuttings / corrections / erasures / overwriting; or

24.2.5 the Bidder refuses to accept the corrected Total Tender Price; or

24.2.6 the Bidder has conflict of interest with the Purchaser; or

24.2.7 the Bidder tries to influence the Tender evaluation / Contract award; or

24.2.8 the Bidder engages in corrupt or fraudulent practices in competing for the Contract award;

24.2.9 the Bidder fails to meet all the requirements of Tender Eligibility / Qualification Criteria (Clause-7);

24.2.10 the Bidder fails to meet the evaluation criteria requirements (clause-22);

24.2.11 the Bidder has been blacklisted by any public or private sector organization;

24.2.12 the Bidder has been served any legal notices or displeasure letters by any public sector organization on serious failures to provide satisfactory services;

24.2.13 The Bidder has mentioned any financial implication(s) in the financial proposal that is in contradiction to this document and Government rules and regulations.

24.2.14 There is any discrepancy between bidding documents and bidder’s proposal i.e. any non-conformity or inconsistency or informality or irregularity in the submitted bid.

24.2.15 The Bidder submits any financial conditions as part of its bid which are not in conformity with tender document.

24.2.16 Non-submission of verifiable proofs against the mandatory as well as general documentary, qualification and eligibility related requirements.

24.2.17 If the rates quoted by vender are not workable or on higher side etc.

25. Award Criteria

25.1. At first step, eligible Bidder(s) as per clause-7 (Tender Eligibility) of this tender document fulfilling the qualification and technical evaluation criteria will stand technically qualified.

25.2. At second step, technically qualified and successful Bidder(s) will be evaluated in the light of all Pre-Conditions, necessary requisites and shall be selected on the basis of formula mentioned in clause 23.2 of this document as per rules and fulfilling all codal formalities.

26. Intent Letter

As per provisions of Rule (55) of Punjab Procurement Rules 2014, the Purchaser shall issue the Intent Letter to the successful Bidder, at least after 10 days of announcement of bid evaluation reports (Ref. Rule-37 of PPRA Rules, 2014) and prior to the expiry of the original validity period or extended validity period of the Tender, which shall constitute a contract, until execution of the formal Contract against each Lot.

27. Performance Security

27.1 The successful Bidder/The Contractor, shall furnish Performance Security as under:

27.1.1 within twenty-eight (28) days of the receipt of the Intent Letter from the Purchaser;

27.1.2 in the form of a Bank Guarantee, issued by a scheduled bank operating in Pakistan, as per the format provided in the Tender Document;

27.1.4 for a sum equivalent to 10% of the contract value;

27.1.5 denominated in Pak Rupees;


27.1.6 Have a minimum validity period until the date of expiry of support period or termination of services, or fulfillment of all obligations under the contract, whichever is later. Performance security shall not be acceptable with any validity less than the prescribed time period.

27.2 The Performance Security shall be payable to the Purchaser, on occurrence of any / all of the following conditions:

27.2.1 If the Contractor commits a default under the Contract;

27.2.2 If the Contractor fails to fulfill the obligations under the Contract;

27.2.3 If the Contractor violates any of the terms and conditions of the Contract.

27.3 The Contractor shall cause the validity period of the performance security to be extended for such period(s) as the contract performance may be extended. The Performance Security shall be returned to the Bidder within thirty working days after the expiry of its validity on written request from the Contractor.

28. Redressal of grievances by the procuring agency

28.1 The Purchaser has constituted a committee comprising of odd number of persons, with proper powers and authorizations, to address the complaints of bidders that may occur prior to the entry into force of the procurement contract.

28.2 Any bidder feeling aggrieved by any act of the Purchaser after the submission of his bid may lodge a written complaint concerning his grievances not later than ten days after the announcement of the bid evaluation report.

28.3 The committee shall investigate and decide upon the complaint within fifteen days of the receipt of the complaint.

28.4 Mere fact of lodging of a complaint shall not warrant suspension of the procurement process.

28.5 Any bidder not satisfied with the decision of the committee of the Purchaser may lodge an appeal in the relevant court of jurisdiction.

29. Contract

The Purchaser shall, after receipt of the Performance Security from the successful Bidder, send the Contract Agreement duly vetted as per general terms and conditions as provided in the Tender Document at Annex-J, to the successful Bidder. Within three working days of the receipt of such Contract, the Bidder shall sign and date the Contract and return it to the Purchaser.


AANNNNEEXX -- AA


HHIIGGHH LLEEVVEELL SSCCOOPPEE OOFF WWOORRKK AANNDD SSPPEECCIIFFIICCAATTIIOONNSS

2. The Tourism Development Corporation of Punjab (TDCP) intends to hire the services of a turnkey solution provider for development, implementation & support of E-Ticketing, Queue Management & Access Control System with allied equipment, backup, necessary integrations, onsite training & support for facilitation to domestic and international tourists visiting TDCP Recreational Sites in Punjab, Pakistan. Initially the solution will be implemented at following sites;

a) Patriata Chairlift & Cable Car System, Murree b) Soft Wheel Train, Kashmir Point, Murree c) Sightseeing Lahore Bus Service, Punjab Stadium, Lahore

3. The solution provider will also have to provide support for implemented system; warranty coverage / repair / replacement of allied hardware; and arrangement of onsite technical support during operational hours of the sites for a period of 01 year after successful completion & go live. 4. A proven off the shelf, open source or custom developed user friendly web based application software in Core Language that is cross platforms and compatible with major web technologies/Plug-in/APIs and hardware for integration at any lateral stage. System components & flow is as follows;

6.1 E-Ticketing System

6.1.1 Software Components

6.1.1.1 Highly Secure Cloud Hosted Web Application for General Availability 6.1.1.2 Highly Secure Mobile Application Module compatible with Android & Apple platforms. This module maybe integrated into the existing TDCP Mobile Application or may be launched as an individual application. 6.1.1.3 Admin & Custom Reporting Panel for Web & Mobile Apps

6.1.2 Hardware Components

6.1.2.1 Entry Level Database Server Machine 6.1.2.2 Ticket Printer OR Receipt Printer in case of RF-ID based Tickets 6.1.2.3 HP LaserJet Heavy Duty Printer 6.1.2.4 UPS 2 KVA APC Dry Battery (01 hr Backup)

6.1.3 Accessories

6.1.3.1 Ticket Rolls / Paper Rims


6.1.4

6.1.4.1 User Registration

System Flow

The system will require users to register themselves in the system through signup by providing their mobile number & email address or through integration with Google and Facebook etc. The user information shall be stored in an encrypted form with necessary security measures. The user credentials shall be verified through 2 factor authentications with one part of the code sent on their email and one on their phone. After successful login the users will be provided a user panel to perform booking operation in a secure environment.

6.1.4.2 Ticket Booking, Payment & Cancellation

The users will be able to book ticket for a specific date available & unlocked by the admin. For same day booking, the users will be able to book only during available & unlocked timing by the admin. The users will be able to book for General Ticket Only however the admin will be able to generate complimentary ticket or special discounted tickets.

The system will keep track of two types of ticket numbers i.e. 1) Ad-Hoc Ticket 2) Confirmed Ticket. The initial ticket created by the user will remain on hold unless or until and confirmed ticket is paid at site or through other secure payment integration systems likes EasyPaisa, Jazz Cash, Credit Card etc. Only the confirmed ticket will be eligible for use by the visitor. The ad-hoc and confirmed tickets and payment confirmations shall be made through SMS & Email notifications.

The confirmed ticket number sequence as per date and time shall be used for managing visitor queues later. The user web panel and mobile app through a notification system shall keep the user informed about the number of days left in ticket actualization and on the date of booking will keep the user informed about the current ticket in queue and expected time to the user booking number.

In case the cloud server is not available due to any reason, the admin will be able to generate and issue confirmed ticket as walk-in customer at site over the booking counter. The online cloud system and on-site database server will perform 2 way real time replication at all times to keep the data to the latest status.

The user will be able to cancel the ticket at-least one day before the booking date. The admin will be able to ticket to cancel the tickets and return the cash partial or full through a multi level approval mechanism incorporated in the system.


6.2 Queue Management System


6.2.1.1 Queue Management & Announcement System having complete integration with E-Ticketing System & hardware equipment 6.2.1.2 Admin Panel


6.2.2.1 Entry Level Queue Management Sever 6.2.1.2 Queue Ticket Dispenser with Bar Code / QR Code Scanner 6.2.1.3 LED Display 6.2.1.4 Announcement System having complete integration with E Ticketing System 6.2.1.5 UPS 2 KVA APC Dry Battery (01 hr Backup)

6.2.3 Accessories

6.2.3.1 Thermal Ticket Rolls 6.2.4

6.2.4.1

System Flow

The visitors with confirmed e-tickets shall reach out ticket queue ticket dispenser and will scan QR / Barcode of the ticket for the valid date. The dispenser shall issue a queue number to the visitor and the system will update the same on web portal and mobile app.

In case of onsite tickets issued on ticket counter the Queue number shall be added on the on-site ticket as generated by the queue system.

If a visitors fails to reach the checking system at the designated queue number then he can also get a new queue number from the onsite issued ticket or online ticket. The record of both numbers against a ticket shall be tracked.

The queue system will show a range of numbers for line up as defined in the system and will also announce this range after regular intervals. This range shall be cleared and replace with new range after successful completion of number range either through the access control system or by entering number range on the numbering panel available on entry point.

6.3 Access Control System


6.3.1.1 Integration of hardware with E-Ticketing & Queue Management System


6.3.2.1 Multi Way Turnstile with RF-ID Reader + Bar Code / QR Code Reader + Person Counter 6.3.2.2 Bar Code / RF-ID / QR Code Scanner 6.2.1.4 UPS 2 KVA APC Dry Battery (01 hr Backup)

6.3.3 Accessories

6.3.3.1 RF-ID Cards (5000 Pcs) (Optional)


6.3.4

6.3.4.1 Turnstile

System Flow

On reaching the entry point at, the visitor shall be required to verify his ticket either through bar-code / qr-code or through RF-ID card issued to him. The system will 1) Count the number of persons exiting the turnstile 2) update the queue number / sequence 3) Authenticate the ticket.

6.3.4.2 Scanner

The ticker can be verified at different sites with the hand held scanner. The RF-ID cards issued shall be collected back on exit from resort.

6.4 Annual Maintenance Cost

6.4.1 Cost of Resident Engineer placed at site during operational hours 6.4.2 Cost of Backup Equipment & Stationery placed at site 6.4.3 Software Maintenance Cost 6.4.4 Hardware Maintenance Cost

5. Not Limited but Proposed database for the system shall be Oracle or SQL Server.
















The applications / module must have standard security features inbuilt so that the applications / module has all the checks and balances to ensure integrity of data and the applications / module does not have any flaws or bugs which inadvertently or by design, permit the users to tamper, alter or modify any data without the appropriate permissions. The Contractor should ensure the confidentiality, integrity and availability of data. At the same time, the Contractor should ensure that the system is not vulnerable to threats such as unauthorized modification/ alteration, repudiation of origin, denial of receipt, delay and denial of service. The applications / module should provide highest degree of security in the architecture. However, the proposed architecture of applications / module applications in the project must address the following security considerations: There will be role based authentication and can be implemented at each level for different stakeholders where it is required. There must be different levels of security and privileges according to the use, department and authority of a user. For highly sensitive information, for instance right of modifying an existing entry over the Intranet / Internet, the system provision for the use of Intranet / Internet security certificates in web browsers must be explored. In order to protect sensitive data on the network, the system must use encrypted connections for all network traffic. The system must include mechanisms for ensuring integrity of sensitive data by digital checksums and audit trails. The system must be designed to maintain persistent and retrievable versions of all data entered in the system. Ability of the system to detect any manual tampering of the data at DB level by someone with systems level access. Ability of the system to detect any tampering with log files. Security Protocols should clearly be mentioned in the User Manual. Logging of all activities in database with complete audit trails / timestamp etc.


Field level encryption may be provided, if deems appropriate, in the database for storage as well as in the communication. The applications / module application in the project must ensure persistence of records and log updates to track changes in the system; the system must ensure that no record is ever deleted, while changes to the database must always be traced back to an authorized person. Secure online transactions are required; the digital signature mechanism (or any other security mechanism for secure online communication) for the secure communication and making the financial transactions etc. Once the data has been entered, no one can modify the original entry; digital checksum or message digest mechanism or other appropriate for the purpose should be used for data authentication.

23. Customization Since the operational users can increase therefore expansion of the systems should be seamless. The System should be flexible and modular, changeable as per requirements since applications / module used in the project shall be operational in complete organization. The applications / module used in applications / module applications in this system shall be operated in English language. The report formats will be provided during the analysis phase of applications / module used in the project. The customized updates patches of the product can be integrated in the system during the maintenance phase.

24. Performance




simultaneously 25. Deliverables SRS / Story boards of all the business process after BPR activity Prototype of business process after BPR activity in demonstration in mock environment with

the entire domain related verification to be done as per actual scenario Functional Specification (ER diagram, data dictionary, coding convention) Detailed Test Plan and Detailed Test Cases before the start of System Test Phase


UAT at user site Workable Source Code on DVD / External Hard Disk Deployment manual, Installation manual, user manual Applications / module package comprising of the Applications / module, Source Code, Object

Code, User Manual, Technical Manual, Installation Instructions and other documents or files to the Client


Queries: These are requests for advice on the correct usage of the application covered in the scope. These can be resolved without any change to the application(s). Queries should be handled at Level 1 support. Implementation Issues: Any issue arises due to defects in the applications / module as defined in the Functional Specification Document. Solution Defect: These are reported when the application or application modules listed in Schedule 1 do not function as per the functionality described in the Functional Requirements Document. Operational Issues: These are issues which may arise from the normal operation of such systems (e.g. Daily backups, operational maintenance of hardware and systems including database, application servers, operating systems etc.) Enhancements: These are the alterations or enhancements in the functionality of the application(s).

HHAARRDDWWAARREE SSPPEECCIIFFIICCTTIIOONNSS

S# Item Specification Qty 1 Server Machine

(Physical) Rack / Tower, Intel Xeon E-2224 4C/4T 3.24 Ghz Processor, 2 X 8 GB 2666 MT DDR4 ECC UDIM, Build In RAID Card with Support for RAID 01 (Mirroring), 2 X 600 GB SSD Hot Pluggable, Dual Port Lan Card, Redundant Hot Pluggable Power Supply, LED 19 inch, KB, Mouse plus allied Accessories

03

2 Server Machine (Hosted) (VPS/Dedicated/AWS)

Option 01: VPS: 08 Core, 16 GB, Windows Server 2016 Standard, 240 GB SSD Storage, Dedicated White listed 04 IPs, DDos Protection, Managed VPS, Root Access, Unlimited Traffic, CPanel, SSL Certificate, Backup 100 GB, Reverse DNS Entry, High Availability Option 02: Amazon EC2 Instance with SQL Web Server & t3.xlarge, 500 GB Storage, Weekly Snapshot, Inbound / Outbound Internet,


3 Ticket / Receipt Printer Direct Thermal Printer, 4.09”/104 mm, 203 dpi/8 dots per mm, 6”/127 mm per second (203 dpi), Standard Tear Off, Ethernet, USB, RS232, Standard Bar Codes & Character Codes support, SDK for integrations.

04

4 Heavy Duty Laser Jet Printer

Black & White Laser Printer, 1200X1200 DPI, Upto 80,000 pages, Processor 1200 Mhz, Replacement Catrige, USB, Ethernet, 256 MB, 495 active printing, Upto 42ppm,

03

5 UPS 2 KVA 02 KVA, Double Conversion Online, Pure Sine Wave, AVR, Serge Protection, Daily Active 10 Hours Active, ByPass, Quick Charger, Auto Cut Off, Mode, Alarms, 38 V DC battery support

04

6 Dry Batteries 100 AH, AGM VRLA Deep Cycle General Purpose Dry Battery

16

7 Hand Held Scanner Cord Less, Up to 240 in./610 cm per second for 13 mil UPC in optimized mode, Aiming Pattern: Circular 617nm Amber LED, 2) 645nm Red LEDs, 48° H x 30.6° V Nomina, 1280 x 800 pixels, 16% minimum reflective difference, RFID Supported, QR Code, Bar Code, WIFI, SDK Supported, 116 PPI on an 8.3 x 11.7 in./21.0 x 29.7 cm document @ 8.0 in./ 20.3 cm, DS9908: Designed to withstand multiple drops at 5.0 ft./1.5 m to concreteDS9908R: Designed to withstand multiple drops at 4.0 ft./1.2 m to concrete, Designed to withstand 2,000 tumbles in 1.5 ft. /0.5 m tumbler3, DS9908: IP52DS9908R: IP42, ESD per EN61000-4-2, +/-15 KV Air, +/-8 KV Direct, +/-8 KV Indirect, 0 to 10,000 Foot Candles / 0 to 107,600 Lux, EN 50581:2012, EC 62368-1 (ed.2)EN 62368-1:2014/AC:2015

03

8 Fixed Scanners Corded, Up to 5 in./13 cm. per second for 13 mil UPC, Up to 30.0 in./76.2 cm. per second for 13 milUPC, Aiming Pattern: Linear 624nm Amber LED, (2) 645nm Super-Red LEDs, 32.8° H x 24.8° V Nomina, 640 x 480 pixels, 25% minimum reflective difference, +/- 65°; +/- 65°; 0-360, Code 39 - 4.0 mil; Code 128 - 4.0 mil;Data Matrix - 6.0 mil; QR Code - 6.7 mil, IP52, DS2208/DS2278 and CR2278 Cradle: ESDper EN61000-4-2, +/-15 KV Air, +/-8 KV Direct,+/-8 KV Indirect, 0 to 10,000 Foot Candles/0 to 107,600 Lux, Standard Bluetooth Version 4.0 with BLE:Class 233 ft. (10.0m), Serial Port and HID Profiles; outputpower adjustable down from 2.0 dBm in 8 Steps, 2,400 mAh Li-Ion Battery, BarCode, QR Code, WIFI, SDK Su pported

02

9 Turnstile Tripod, Steen Less Steel, Bi-Directional, Outdoor, High Traffic, Built in Person Counter, Built in Bar Code & QR Code Reader, RF-ID Reader, Alarm, Manual override, 25-30 person per minute, Crawl Under & Climb Over Detection etc.

02


10 Queue Mgmt Ticket Dispenser Machine

Screen Size: Min 15 Inch Touch screen Thermal Printing Machine: High Speed Thermal Ticket Issuance with Cutter Teller Station: Client Software Status Display: Dual line dot metric Main controller : Embedded Firmware Server software: Multiple users Wall mountable: Yes Multimedia Speaker :Yes Software based customer calling / queue management Customer Alert : Soft tone in English, Urdu Voice Programmable: Yes Connectivity: Ethernet Built in Mother Board & Storage

01

11 4 Digits Counter display Screens

Counter Display: 10 Digit size 6 inch Tube Chip Color: Red Digits height: Min 2.3inch Pixels: min 18 mm Brightness: High Brightness Time Accuracy: daily deviation <= 2 Secs Connectivity: HDMI, Ethernet

04

12 Outdoor Speakers Speaker Specifications

Recommended Usage Outdoor Speakers or Front / Surround Speakers

Type 2-way acoustic suspension Woofers 6-1/2" waterproof cone

Tweeter 1" fluid-cooled, coated soft dome

Frequency Response 55 Hz–20 kHz Sensitivity 88 dB/2.83 V/1 m Input Power (Maximum / Nominal) 150W / 50W

Impedance 6 ohms Dimensions (W x H x D) 8-1/8" x 13-3/8" x 6-3/4" Weight 5.3 ea. Shipping Dimensions (W x H x D) 16" x 11-1/2" x 15"

Shipping Weight (lbs.) 14.5 pr.

08

13 Calling System & Multimedia Player

Compatible with Queue System & Allied Hardware, Manual & Automatic Programmable Call, Range Call

01


A. GENERAL INFORMATION

((AANNNNEEXX--BB)) TTEECCHHNNIICCAALL PPRROOPPOOSSAALL FFOORRMMAATT

Attachments

Name & Logo of Company Profile

No. of years in business (5 Years is Mandatory)

No. of Employees (Executive, Managers, Technical)

No. of Employees (Regular/Contract/Project Based)

Address & contact detail of registered offices in Pakistan & Abroad

Type of Organization (Sole Proprietor, AOP, Public, Private limited)

Owner’s Name/CEO/Chairman Board of Directors

Phone# (Landline), Fax#(Landline), Official Email, Website

Detailed profile including activity area, services, products, projects,

clients, partners, affiliations, certifications etc.

Registration #, date, place & office of registration (Mandatory)

Undertaking on Stamp that company is not black listed (Mandatory) Attach undertaking

Details of pending litigations if any Attach list

B. FINANCIAL INFORMATION Attachments

Annual Report (Income Statement, Balance Sheet) Attach annual report

Bank Account Details (Last 3 Years) (Mandatory) Account Maintenance Certificate

Tax Registrations (Mandatory) NTN & GSTN Certificate (if available) C. RELEVANT EXPERIENCE IN WEB DEVELOPMENT ONLY ESPECIALLY WEB S

Name of

Nature, Size Value of Completion

Name of Customer with contact details S# &Brief of for Verification. Project Project Project Time

(i) Attach Client Satisfaction Certificate where applicable and

available **Minimum List of 3 Project of Similar Nature to be provided


D. STAFF ASSIGNED TO THE PROJECT (IMPLEMENTATION, SUPPORT , MAINTENANCE & TRAINING)

Attach resume of each technical/developer team member *The minimum team composition having at least 04 yrs Bachelors or equivalent should be

Project Manager - Min 08 Yrs Experience Business Analyst - Min 05 Yrs Experience Senior Developer - Min 05 Yrs Experience Junior Developers - Min 01 ~ 02 Yrs Experience UI/UX Designer - Min 01 ~ 02 Yrs Experience QA Engineer - Min 01 ~ 02 Yes Experience

(iv)

REQUIRED TECHNICAL DOCUMENTATION

o Comprehensive Technical Proposal (Solution) o Technology Roadmap o Project Implementation Plan with Timelines and Milestones o Testing, Debugging Pan o Support & Maintenance Plan o Backup & Recovery Plan o System curity Plan o Risk Management Plan o Training Plan o Any other documentary evidence to support the proposal

S# Name of Employee

Designation of Employee

Date of Joining Education Certifications Experience

Contact details


To

(Name and address of Purchaser)

Sub: ________________________________________________.

Dear Sir,

((AANNNNEEXX--CC)) TTEECCHHNNIICCAALL PPRROOPPOOSSAALL CCOOVVEERR LLEETTTTEERR

a) Having examined the tender document and Appendixes we, the undersigned, in conformity with the said document, offer to provide the said items/ Services on terms of reference to be signed upon the award of contract for the sum indicated as per financial bid.

b) We undertake, if our proposal is accepted, to provide the items/services comprise in the contract within time frame specified, starting from the date of receipt of notification of award from the client Department / Office.

c) We agree to abide by this proposal for the period of ____ days (as per requirement of the project) from the date of bid opening and it shall remain binding upon us and may be accepted at any time before the expiration of that period.

d) We agree to execute a contract in the form to be communicated by the _ (insert name of the Purchaser) _, incorporating all agreements with such alterations or additions thereto as may be necessary to adapt such agreement to the circumstances of the standard.

e) Unless and until a formal agreement is prepared and executed this proposal together with your written acceptance thereof shall constitute a binding contract agreement.

f) We understand that you are not bound to accept a lowest or any bid you may receive, not to give any reason for rejection of any bid and that you will not defray any expenses incurred by us in biding.

_________________________

Authorized Signatures with Official Seal


((AANNNNEEXX--DD)) UUNNDDEERRTTAAKKIINNGG

UNDERTAKING

It is certified that the information furnished here in and as per the document submitted is true and correct and nothing has been concealed or tampered with. We have gone through all the conditions of tender and are liable to any punitive action for furnishing false information / documents.

Dated this _____ day of ____________________ 20__

Signature

(Company Seal)

__________________

In the capacity of

Duly authorized to sign bids for and on behalf of:


((AANNNNEEXX--EE)) AAUUTTHHOORRIIZZAATTIIOONN LLEETTTTEERR // PPOOWWEERR OOFF AATTTTOORRNNEEYY (On Stamp Paper of relevant value)

Know all men by these presents, we (name of the company and address of the registered office) do hereby appoint and authorize Mr. (full name and residential address) who is presently employed with us and holding the position of as our attorney, to do in our name and on our behalf, all such acts, deeds and things necessary in connection with or incidental to our proposal for (name of the project) in response to the tenders invited by the (name of the Purchaser) including signing and submission of all documents and providing information/responses to (name of the Purchaser) in all matters in connection with our Bid.

We hereby agree to ratify all acts, deeds and things lawfully done by our said attorney pursuant to this Power of Attorney and that all acts, deeds and things done by our aforesaid attorney shall and shall always be deemed to have been done by us.

Dated this _____ day of ____________________ 20__

For ________________________________

(Signature)

(Name, Designation and Address)

Accepted

(Signature)

(Name, Title and Address of the Attorney)

Date:


((AANNNNEEXX--FF)) FFIINNAANNCCIIAALL PPRROOPPOOSSAALL FFOORRMMAATT

S# Requirements Cost Type Component Cost with Taxes

1 E-Ticketing System OTC Software Component OTC Hardware Component MRC Cloud Hosting MRC Operational & Printing etc Total Cost (A)

2 Queue Management System

OTC Software Component including integration with E-Ticketing System

OTC Hardware Component MRC Operational & Printing etc Total Cost (B)

3 Access Control System

OTC Integration with E-Ticketing System OTC Hardware Component Total Cost (C)

4 Monthly Resident Engineer Cost for 3 years (D) Net Estimated Cost (A+B+C+D)


((AANNNNEEXX--GG)) TTEECCHHNNIICCAALL PPRROOPPOOSSAALL SSUUBBMMIISSSSIIOONN FFOORRMM

[Location, Date]

To

_ (Name and address of Client / Purchaser) _

Dear Sir,

We, the undersigned, offer to provide the_ (insert title of assignment) _ in accordance with your Request for Proposal/Tender Document dated _ (insert date) _ and our Proposal. We are hereby submitting our Proposal, which includes the Technical Proposal and the Financial Proposal sealed in two separate envelopes.We undertake, if our Proposal is accepted, to provide supply of _________related to the assignment.

We also confirm that the Government of Pakistan / Punjab has not declared us, or any, ineligible on charges of engaging in corrupt, fraudulent, collusive or coercive practices. We furthermore, pledge not to indulge in such practices in competing for or in executing the Contract, and we are aware of the relevant provisions of the Proposal Document.


Yours sincerely,

Authorized Signature (Original)

(In full and initials)

Name and Designation of Signatory

Name of Firm

Address


((AANNNNEEXX--HH)) FFIINNAANNCCIIAALL PPRROOPPOOSSAALL SSUUBBMMIISSSSIIOONN FFOORRMM

[Location, Date]

To _ (Name and address of Client / Purchaser) _

Dear Sir,

We, the undersigned, offer to provide the _ (Insert title of assignment) _ in accordance with your Request for Proposal No._______ dated _ (insert date) _ and our Technical Proposal. Our attached Financial Proposal is for the sum of _ (insert amount in words and figures) _. This amount is inclusive of all taxes.

Our Financial Proposal shall be binding upon us up to expiration of the validity period of the Proposal, i.e. before the date indicated in _______ of the Proposal Data Sheet.

We also declare that the Government of Pakistan / Punjab has not declared us or any Sub-Contractors for any part of the Contract, ineligible on charges of engaging in corrupt, fraudulent, collusive, or coercive practices. We furthermore, pledge not to indulge in such practices in competing for or in executing the Contract, and are aware of the relevant provisions of the Proposal Document.


Signed

In the capacity of:

Duly authorized to sign the proposal on behalf of the Applicant.

Date:


((AANNNNEEXX--II)) PPEERRFFOORRMMAANNCCEE SSEECCUURRIITTYY FFOORRMM

Issuing Authority:

Date of Issuance:

Date of Expiry:

WHEREAS [Name and Address of the Contractor] (hereinafter called "the Contractor") has agreed to supply the Goods and render the Services against Tender Name. ______, Tender No._______ (hereinafter called "the Contract") for the Contract Value of PKR (in figures ____________________) (in words ___________________________________). AND WHEREAS it has been stipulated in the Tender Document that the successful Contractor shall furnish Performance Security, within twenty eight (28) days of the receipt of the Intent Letter (Letter of Intent) from the Purchaser, in the form of a Bank Guarantee, issued by a scheduled bank operating in Pakistan, as per this format, for a sum equivalent to Rs.____________________(10% of the contract value) valid from the date of issue until all obligations have been fulfilled in accordance with the Contract; AND WHEREAS [Name of the Bank] having registered office at [Address of the Bank] (hereinafter called "the Guarantor") has agreed to give the Contractor a Guarantee; THEREFORE the Guarantor hereby affirms to bind himself, his successors and his assigns to the Purchaser, for the sum of PKR (in figures ____________________) (in words ___________________________________) and undertakes to pay to the Purchaser, upon receipt of his written demand(s), any sum(s) as specified by him, not exceeding the above limit in aggregate, without cavil / argument and without the Purchaser having to substantiate / prove or to show grounds / reasons for such claim(s), on the occurrence of any / all of the following conditions:

1. If the Contractor commits a default under the Contract; 2. If the Contractor fails to fulfill any of the obligations under the Contract;

3. If the Contractor violates any of the provisions of the Contract.

Provided that the Purchaser shall specify the occurred condition(s) owing to which the said sum is due to him. Provided further that any demand(s) / claim(s) from the Purchaser shall reach the Guarantor before the expiry of the Guarantee. This guarantee shall remain valid up to ___________________ or until expiry of warranties / support period or all obligations have been fulfilled in accordance with the Contract, whichever is later

GUARANTOR

. Date this ________________day of 2020.

Signature __________________

CNIC # __________________

Name __________________

Designation __________________

Address __________________

AANNNNEEXX--KK

AGREEMENT

This agreement is made this 01st day of August, 2019.

BETWEEN

M/s Tourism Development Corporation of Punjab, Lahore, Pakistan through its General Manager (Operations) having its office at ________________________, Lahore, Pakistan (hereinafter the “CLIENT”) which expression shall mean and include its successor in interest and assignees of the first part.

AND M/s _________________________, Pakistan through its Chief Executive Officer having office at ________________________, Pakistan (hereinafter called the “VENDOR”) which expression shall mean and include its successors in interest and assignees of the second part. WHEREAS the CLIENT intends to hire the services of the consultant for the Implementation of E-Ticketing, Queue Management System & Access Control at recreational sites of TDCP using latest industry standard web technologies and creative design approach subject to the terms and conditions contained herein. AND WHEREAS the consultant has shown his willingness to render his / its services for completion of the assigned task, subject to the terms and conditions contained herein. NOW THEREFORE in consideration of mutually agreed terms and conditions, covenants and promises inter se the parties hereinafter set forth, this agreement witnesses as detailed in annexed terms and conditions of the agreement (Continued on next page)

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E-TICKETING, QUEUE MANAGEMENT, ACCESS CONTROL AGREEMENT (TERMS AND CONDITIONS)

Page 2 of 21



2. The Tourism Development Corporation of Punjab (TDCP) intends to hire the services of a turnkey solution provider for development, implementation & support of E-Ticketing, Queue Management & Access Control System with allied equipment, backup, necessary integrations, onsite training & support for facilitation to domestic and international tourists visiting TDCP Recreational Sites in Punjab, Pakistan. Initially the solution will be implemented at following sites;

a) Patriata Chairlift & Cable Car System, Murree b) Soft Wheel Train, Kashmir Point, Murree c) Sightseeing Lahore Bus Service, Punjab Stadium, Lahore

3. The solution provider will also have to provide support for implemented system; warranty coverage / repair / replacement of allied hardware; and arrangement of onsite technical support during operational hours of the sites for a period of 01 year after successful completion & go live. 4. A proven off the shelf, open source or custom developed user friendly web based application software in Core Language that is cross platforms and compatible with major web technologies/Plug-in/APIs and hardware for integration at any lateral stage. System components & flow is as follows;

6.1 E-Ticketing System

6.1.1

Software Components

6.1.1.1 Highly Secure Cloud Hosted Web Application for General Availability 6.1.1.2 Highly Secure Mobile Application Module compatible with Android & Apple platforms. This module maybe integrated into the existing TDCP Mobile Application or may be launched as an individual application. 6.1.1.3 Admin & Custom Reporting Panel for Web & Mobile Apps

6.1.2

Hardware Components

6.1.2.1 Entry Level Database Server Machine 6.1.2.2 Ticket Printer OR Receipt Printer in case of RF-ID based Tickets 6.1.2.3 HP LaserJet Heavy Duty Printer 6.1.2.4 UPS 2 KVA APC Dry Battery (01 hr Backup)

6.1.3

Accessories

6.1.3.1 Ticket Rolls / Paper Rims


Page 3 of 21


6.1.4

System Flow

6.1.4.1 User Registration

The system will require users to register themselves in the system through signup by providing their mobile number & email address or through integration with Google and Facebook etc. The user information shall be stored in an encrypted form with necessary security measures. The user credentials shall be verified through 2 factor authentications with one part of the code sent on their email and one on their phone. After successful login the users will be provided a user panel to perform booking operation in a secure environment.

6.1.4.2 Ticket Booking, Payment & Cancellation

The users will be able to book ticket for a specific date available & unlocked by the admin. For same day booking, the users will be able to book only during available & unlocked timing by the admin. The users will be able to book for General Ticket Only however the admin will be able to generate complimentary ticket or special discounted tickets.

The system will keep track of two types of ticket numbers i.e. 1) Ad-Hoc Ticket 2) Confirmed Ticket. The initial ticket created by the user will remain on hold unless or until and confirmed ticket is paid at site or through other secure payment integration systems likes EasyPaisa, Jazz Cash, Credit Card etc. Only the confirmed ticket will be eligible for use by the visitor. The ad-hoc and confirmed tickets and payment confirmations shall be made through SMS & Email notifications.

The confirmed ticket number sequence as per date and time shall be used for managing visitor queues later. The user web panel and mobile app through a notification system shall keep the user informed about the number of days left in ticket actualization and on the date of booking will keep the user informed about the current ticket in queue and expected time to the user booking number.

In case the cloud server is not available due to any reason, the admin will be able to generate and issue confirmed ticket as walk-in customer at site over the booking counter. The online cloud system and on-site database server will perform 2 way real time replication at all times to keep the data to the latest status.

The user will be able to cancel the ticket at-least one day


Page 4 of 21


before the booking date. The admin will be able to ticket to cancel the tickets and return the cash partial or full through a multi level approval mechanism incorporated in the system.

6.2 Queue Management System

6.2.1

Software Components

6.2.1.1 Queue Management & Announcement System having complete integration with E-Ticketing System & hardware equipment 6.2.1.2 Admin Panel

6.2.2

Hardware Components

6.2.2.1 Entry Level Queue Management Sever 6.2.1.2 Queue Ticket Dispenser with Bar Code / QR Code Scanner 6.2.1.3 LED Display 6.2.1.4 Announcement System having complete integration with E Ticketing System 6.2.1.5 UPS 2 KVA APC Dry Battery (01 hr Backup)

6.2.3

Accessories

6.2.3.1 Thermal Ticket Rolls 6.2.4

System Flow

6.2.4.1

The visitors with confirmed e-tickets shall reach out ticket queue ticket dispenser and will scan QR / Barcode of the ticket for the valid date. The dispenser shall issue a queue number to the visitor and the system will update the same on web application and mobile app.

In case of onsite tickets issued on ticket counter the Queue number shall be added on the on-site ticket as generated by the queue system.

If a visitors fails to reach the checking system at the designated queue number then he can also get a new queue number from the onsite issued ticket or online ticket. The record of both numbers against a ticket shall be tracked.

The queue system will show a range of numbers for line up as defined in the system and will also announce this range after regular intervals. This range shall be cleared and replace with new range after successful completion of number range either through the access control system or by entering number range on the numbering panel available on entry point.


Page 5 of 21


6.3 Access Control System

6.3.1

Software Components

6.3.1.1 Integration of hardware with E-Ticketing & Queue Management System

6.3.2

Hardware Components

6.3.2.1 Multi Way Turnstile with RF-ID Reader + Bar Code / QR Code Reader + Person Counter 6.3.2.2 Bar Code / RF-ID / QR Code Scanner 6.2.1.4 UPS 2 KVA APC Dry Battery (01 hr Backup)

6.3.3

Accessories

6.3.3.1 RF-ID Cards (5000 Pcs) (Optional) 6.3.4

System Flow

6.3.4.1 Turnstile

On reaching the entry point at, the visitor shall be required to verify his ticket either through bar-code / qr-code or through RF-ID card issued to him. The system will 1) Count the number of persons exiting the turnstile 2) update the queue number / sequence 3) Authenticate the ticket.

6.3.4.2 Scanner

The ticker can be verified at different sites with the hand held scanner. The RF-ID cards issued shall be collected back on exit from resort.

6.4 Annual Maintenance Cost

6.4.1 Cost of Resident Engineer placed at site during operational hours 6.4.2 Cost of Backup Equipment & Stationery placed at site 6.4.3 Software Maintenance Cost 6.4.4 Hardware Maintenance Cost

5. Not Limited but Proposed database for the system shall be Oracle or SQL Server.





Page 6 of 21













The applications / module must have standard security features inbuilt so that the applications / module has all the checks and balances to ensure integrity of data and the applications / module does not have any flaws or bugs which inadvertently or by design, permit the users to tamper, alter or modify any data without the appropriate permissions. The Contractor should ensure the confidentiality, integrity and availability of data. At the same time, the Contractor should ensure that the system is not vulnerable to threats such as unauthorized modification/ alteration, repudiation of origin, denial of receipt, delay and denial of service. The applications / module should provide highest degree of security in the architecture. However, the proposed architecture of applications / module applications in the project must address the following security considerations:


Page 7 of 21


There will be role based authentication and can be implemented at each level for different stakeholders where it is required. There must be different levels of security and privileges according to the use, department and authority of a user. For highly sensitive information, for instance right of modifying an existing entry over the Intranet / Internet, the system provision for the use of Intranet / Internet security certificates in web browsers must be explored. In order to protect sensitive data on the network, the system must use encrypted connections for all network traffic. The system must include mechanisms for ensuring integrity of sensitive data by digital checksums and audit trails. The system must be designed to maintain persistent and retrievable versions of all data entered in the system. Ability of the system to detect any manual tampering of the data at DB level by someone with systems level access. Ability of the system to detect any tampering with log files. Security Protocols should clearly be mentioned in the User Manual. Logging of all activities in database with complete audit trails / timestamp etc. Field level encryption may be provided, if deems appropriate, in the database for storage as well as in the communication. The applications / module application in the project must ensure persistence of records and log updates to track changes in the system; the system must ensure that no record is ever deleted, while changes to the database must always be traced back to an authorized person. Secure online transactions are required; the digital signature mechanism (or any other security mechanism for secure online communication) for the secure communication and making the financial transactions etc. Once the data has been entered, no one can modify the original entry; digital checksum or message digest mechanism or other appropriate for the purpose should be used for data authentication.

23. Customization Since the operational users can increase therefore expansion of the systems should be seamless. The System should be flexible and modular, changeable as per requirements since applications / module used in the project shall be operational in complete organization. The


Page 8 of 21


applications / module used in applications / module applications in this system shall be operated in English language. The report formats will be provided during the analysis phase of applications / module used in the project. The customized updates patches of the product can be integrated in the system during the maintenance phase.

24. Performance




simultaneously 25. Deliverables SRS / Story boards of all the business process after BPR activity Prototype of business process after BPR activity in demonstration in mock

environment with the entire domain related verification to be done as per actual scenario

Functional Specification (ER diagram, data dictionary, coding convention) Detailed Test Plan and Detailed Test Cases before the start of System Test Phase UAT at user site Workable Source Code on DVD / External Hard Disk Deployment manual, Installation manual, user manual Applications / module package comprising of the Applications / module, Source Code,

Object Code, User Manual, Technical Manual, Installation Instructions and other documents or files to the Client


Queries: These are requests for advice on the correct usage of the application covered in the scope. These can be resolved without any change to the application(s). Queries should be handled at Level 1 support.


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Implementation Issues:

Any issue arises due to defects in the applications / module as defined in the Functional Specification Document.

Solution Defect:

These are reported when the application or application modules listed in Schedule 1 do not function as per the functionality described in the Functional Requirements Document.

Operational Issues:

These are issues which may arise from the normal operation of such systems (e.g. Daily backups, operational maintenance of hardware and systems including database, application servers, operating systems etc.)

Enhancements:

These are the alterations or enhancements in the functionality of the application(s).


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1. Cost of the Assignment Task S# Description Amount GST 16% Total

Amount 1. E-Ticketing System 1.1 Web Application / Software Component 1.2 Web Hosting 01 Year (Custom VPS / AWS) 1.3 Hardware Component 1.3 Accessories

Total (A)

2. Queue Management System 2.1 Web Application / Software Component 2.2 Hardware Component 2.3 Accessories

Total (B)

3. Access Control System 3.1 Web Application / Software Component 3.2 Hardware Component 3.2 Accessories

Total (C)

4. Annual Maintenance 4.1 Cost of Resident Engineers at sites 4.2 Cost of Backup Hardware 4.3 Hardware Maintenance Cost 4.4 Software Maintenance Cost

Total (D)

Net Total (A+B+C+D)

2.1. No claim of the cost, by the vendor or any of his agents other than as agreed herein shall be

paid to and or demanded by the vendor unless or until agreed upon by both parties.

2.2. Any installation, training, development and services which are not mentioned in this agreement, will be treated and charged separately by the vendor.

2.3. Free support services for 1 year to ensure 99% uptime of TDCP Web application shall be provided by the vendor. This support shall include resolution of any such issue that may make the site non-functional or inaccessible to the site users and visitors. However, this support shall not include structural changes in the web application and any new development or designing which is not part of this agreement.


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5. Payment schedule

Phase 1 – E-Ticketing System

1 Implementation of Complete E-Ticketing System on Live Server as well as parallel servers at TDCP Recreational Sites with all allied equipment and accessories

25%

Phase 2 – Queue Management System 2 Implementation of Complete Queue Management on Live Server as well as

parallel servers at TDCP Recreational Sites with all allied equipment and accessories

25%

Phase 3 – Access Control System 3 Implementation of Complete Access Control System on Live Server as well

as parallel servers at TDCP Recreational Sites with all allied equipment and accessories

25%

Phase 4 - Documentation / Training / Code etc. 4 a) SRS / Story boards of all the business process after BPR activity

b) Prototype of business process after BPR activity in demonstration in mock environment with the entire domain related verification to be done as per actual scenario


Phase e) UAT at user site f) Workable Source Code on DVD / External Hard Disk g) Deployment manual, Installation manual, user manual h) Software package comprising of the Software, Source Code, Object Code,

User Manual, Technical Manual, Installation Instructions and other documents or files to the Client


j) Web Application Security k) Performance Tuning

25%

Free Services 6 Free Services Inclusive

3. Time Duration

3.1. The deliverables shall be performed and executed in terms of and within the agreed

time duration of 90 working days (calculated on 8 X 5 Working Days) by the vendor from the date of signing of the contract. The vendor undertakes to strictly adhere to and complete the deliverables within the prescribed time subject to timely provision of required data and timely input by the client during the testing, validation and reporting phase of


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each module. In case if more time is sought by the vendor, the same will have to be communicated to the client in writing to extend the time period, if agreed upon between the parties.

3.2. The response time of TDCP for a request made by the vendor will be as follows:

• Template Design feedback (3 days) • Wireframes feedback (3 days) • Required content for website after sending the site map (15 days)

Completion Certificate of a modules/phase (7 days) 4. Support Services

• High / Critical 15 minutes • Medium / Standard 1 hour • Low / Changes 2 hour

5. General Terms and Conditions 5.1. The web application would be delivered in module phases, the scheme of which will be

mutually agreed between the contractor and TDCP. Every phase would go through a PoC (Proof of Concept) and will only be published on liver server upon approval of the client.

5.2. The vendor will have to provide 24X7 support of issues arising from any bug or the site non-functional making it inaccessible to online user. The support may be provided via phone and web to ensure maximum uptime.

5.3. The vendor will be required to certify that the supplied software/web modules either are

covered by a valid license or have been developed by the vendor and TDCP in no way shall be liable for any third party copyright infringement.

5.4. The vendor will have to deposit 10% of the work order amount as performance guarantee or

otherwise provide a performance guarantee by an insurer.

5.5. After the completion of the project the vendor will have to enter into a service level agreement for continued support and maintenance of the TDCP web application. This contract will be made initially for 1 year and may be extended if required.

5.6. All scheduled payments will be made after the issuance of certificate of verification by the Service Level Technical Manager appointed by the TDCP management.

5.7. The selected vendor will only be issued final completion certificate after handing over of

code, documentation and after completion of training of I.T staff of TDCP.


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6. Provision of Information / Documents by the CLIENT The client shall provide, to the vendor, such information and documents as may be required by the vendor from time to time for completion of the assigned task. The vendor shall give acknowledgment receipt thereof in writing or via email to the client and will certify that the information provided by the client will remain confidential. 7. Training of Staff The Vendor shall train the staff nominated by the client during each phase before handing over the assigned work of each phase. The vendor will provide a training certificate duly signed by the users that they have been trained to use the software. The client will provide acknowledgment of the certificate to the vendor for the record purpose. 8. Covenants by the CLIENT The CLIENT hereby undertakes and covenants to: Arrange and provide for all kinds of necessary support, to the vendor in satisfactorily getting the Assigned Task completed including but limited to the provision of the information / documents required by the vendor, on time payment of costs of the vendor upon completion of job, in time review of the assignment and delivery thereof to the vendor for its finalization. 9. Covenants by the Vendor The vendor hereby undertakes and covenants:

• To complete the Assignment within time, honesty, with dedication, commitment and hard work;

• To follow and fulfill the terms and conditions laid down herein;

• Not to defraud, malign and/or otherwise let down either directly or indirectly the CLIENT or any of its employees.

10. Submission / Approval of Deliverables Before final submission of each deliverable, the vendor shall submit to the client a completion report of the assignment in writing either in person or through email. The client will acknowledge receipts of completion report and will approve it for release of payment and start of next phase.

11. Payment Methodology The Contractor shall provide all necessary supporting documents along with invoice.

The Contractor shall submit an Application for Payment, to the Purchaser. The Application for Payment shall: be accompanied by such invoices, warranty cards, receipts or other documentary evidence as the Purchaser may require; state the amount claimed; and set forth in detail, in the order of the Price Schedule, particulars of the Goods/Services delivered, up to the date of the Application for Payment and subsequent to the period covered by the last preceding Payment, if any.


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The Purchaser shall get verified the details of Goods/Services delivered against the invoice from the concerned Team of TDCP and Payment shall be made on complete delivery of hardware/equipment/furniture/Software and after issuance of satisfactory certificate by concerned Technical Team TDCP, as per details given in relevant Letter of Intent.

The Purchaser shall pay the amount verified within thirty (30) days. Payment shall not be made in advance and against partial deliveries. The Purchaser shall make payment for the Goods/Services provided to the Contractor, as per Government policy, in Pak Rupees, through treasury cheque.

The Contractor shall cause the validity period of the performance security to be extended for such period(s) as the contract performance may be extended.

All payments shall be subject to any and all taxes, duties and levies applicable under the laws of Pakistan for the whole period starting from issuance of Letter of Intent (LOI) till termination of the signed contract in this regard.

12. Packing The Contractor shall provide such packing of the Goods as is sufficient to prevent their damage or deterioration during storage / transit to their final destination as indicated in the Contract. Packing case size and weights shall take into consideration, where appropriate, the remoteness of the final destination and withstand, without limitation, rough handling, exposure to extreme temperatures, salt and precipitation at all points in storage / transit. The Contractor shall arrange and pay for the packing of the Goods to the place of destination as specified in the Contract, and the cost thereof shall be included in the Contract Price.

13. Documentation

The Contractor shall furnish the user documentation, the operation manuals, and service manuals for each appropriate unit of the supplied Goods and other information pertaining to the performance of the Goods, in hard copy format, in soft copy format and in the form of on-line help, before the Goods are taken over by the Purchaser.

14. Delivery

The Contractor shall indicate his delivery approach clearly specifying the requirements for packing, shipping and unpacking of deliverables with any associated/relevant software and its documentation. The approach shall address shipment of deliverables to the designated (installation) site(s). The approach shall also specify any special shipping constraints such as custom requirements, security requirements, access arrangement or loading dock requirements. The Contractor shall deliver the Goods as specified by the Purchaser at the time of delivery

The Goods shall remain at the risk and under the physical custody of the Contractor until the delivery, testing and taking over of the Goods is completed.

The Contractor shall ensure that the Goods shall be delivered complete to enable the testing and training to proceed without interruption. If it shall appear to the Client that the Goods have been or are likely to be delayed by reason of incomplete delivery or for any


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other reasons, he may require the Contractor at the expense of the Contractor to dispatch the missing items of the Goods or suitable replacements thereof to the site of delivery by the fastest available means including air freight.

In any circumstances changing of brand will not be acceptable. However, higher/latest model of the same brand can be delivered after approval of the purchaser.

15. Spare Parts and Support The Contractor shall ensure that the Goods provided by the Contractor, under the Contract are standard and of exact nature, and incorporate all recent improvements in design and materials, unless provided otherwise in the Contract.

The Contractor shall further ensure that the Goods provided by the Contractor, under the Contract shall have no defect, arising from design, materials, installation, configuration, or from any act or omission of the Contractor that may develop under normal use of the provided Goods.

The Contractor shall maintain sufficient backup stock of spare parts and tools locally at sites, for the maintenance of the supplied Goods, during the warranty period.

16. Warranty The Contractor shall warrant to the Purchaser that the Goods/Services supplied by the Contractor, under the Contract are genuine, brand new, non- refurbished, un-altered in any way, of the most recent or current model, imported through proper channel, and incorporate all recent improvements in design and materials, unless provided otherwise in the Contract.

The Contractor shall further warrant that the Goods/Services supplied by the Contractor, under the Contract shall have no defect, arising from design, materials, workmanship or from any act or omission of the Contractor that may develop under normal use of the supplied Goods/Services.

The Contractor shall provide Manufacturer’s warranty for one (1) year (hereinafter referred as Warranty Period), after the issue of Taking-over Certificate in respect of Goods, the Services and the Works, or any portion thereof, as the case may be, which will include:

Free on site repair / replacement of defective / damaged parts and labor, within one (01) week of intimation in Lahore and two (02) weeks outside Lahore;

Free on site replacement of defective / damaged Goods, if repair of such Goods involves a duration exceeding one (01) week in Lahore and two (02) weeks outside Lahore.

The Warranty Period shall start from the date of installation / configuration / deployment of the Goods on site.

The Client shall, by written notice served on the Contractor with a copy to the Purchaser, promptly indicate any claim(s) arising under the warranty.


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The Contractor shall, within the prescribed time period, after receipt of such notice, repair or replace the defective / damaged Goods or parts thereof on site, without any cost to the Purchaser.

The end user licenses, end user warranties and end user contracting support services shall be in the name of Purchaser, for the Goods supplied, the Services provided and the Works done, under the Contract.

17. Ownership of Goods and Replaced Components Goods to be supplied to the Purchaser, pursuant to the Contract, shall become the property of the Purchaser when the Goods are taken over by the Purchaser. Defective components to be replaced by the Contractor, pursuant to the Contract, shall become the property of the Contractor as and where it lies.

18. Taxation The Contractor shall be entirely responsible for all taxes, duties and other such levies imposed make inquiries on income tax / sales tax to the concerned authorities of Income Tax and Sales Tax Department, Government of Pakistan.

19. Construction This agreement shall be construed and enforced in accordance with the Laws of Pakistan.

20. Non Assignment The Contractor shall not assign or sub-contract its obligations under the Contract, in whole or in part, except with the Purchaser's prior written consent.

The Contractor shall guarantee that any and all assignees / subcontractors of the Contractor shall, for performance of any part / whole of the work under the contract, comply fully with the terms and conditions of the Contract applicable to such part / whole of the work under the contract.

21. Penalties

21.1. Liquidated damages shall be levied @ 0.25% of the Contract Price which is attributable to such part of the Services as cannot, in consequence of the failure / delay, be put to the intended use, for every day between the scheduled delivery date(s), with any extension of time thereof granted by the Purchaser, and the actual delivery date(s). Provided that the amount so deducted shall not exceed, in the aggregate, 50% of the Contract Price. (This penalty will also be invoked on the commitments given by the Contractor in the technical proposal)

21.2. In case, the request/issue is not resolved within the specified response time without

any valid reason, a penalty equal to Rs. 3,000/- per day in case of critical service and Rs. 1500/- per day in case of standard service will be imposed upon the contractor, subject to the condition that such delay is not caused by the client.


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21.3. In case if a considerable delay is caused by the client due to any dependency on part of the client without any valid reason, the vendor will have the right to claim a penalty equal to Rs. 3,000/- per day in case of critical service and Rs. 1,500/- per day in case of standard service, subject to the condition that such delay is not caused by the vendor.

22. Termination of the Agreement Termination for Default

If the Contractor fails / delays in performance of any of the obligations, under the Contract / violates any of the provisions of the Contract / commits breach of any of the terms and conditions of the Contract the Purchaser may, at any time, without prejudice to any other right of action / remedy it may have, by written notice served on the Contractor with a copy to the Client, indicate the nature of the default(s) and terminate the Contract, in whole or in part, without any compensation to the Contractor. Provided that the termination of the Contract shall be resorted to only if the Contractor does not cure its failure / delay, within fifteen working days (or such longer period as the Client may allow in writing), after receipt of such notice.

Termination for Insolvency

If the Contractor becomes bankrupt or otherwise insolvent, the Purchaser may, at any time, without prejudice to any other right of action / remedy it may have, by written notice served on the Contractor with a copy to the Client, indicate the nature of the insolvency and terminate the Contract, in whole or in part, without any compensation to the Contractor.

Termination for Convenience

Any of the parties may, at any time, by written notice served on the other party with a copy to the Client, terminate the Contract, in whole or in part, for its convenience, without any compensation to the other party.

The Goods and the Services which are complete or to be completed by the Contractor, within thirty working days after the receipt of such notice, shall be accepted by the Purchaser. For the remaining Goods / Services, the Purchaser may elect:

- to have any portion thereof completed and delivered; and/or

- to cancel the remainder and pay to the Contractor an agreed amount for partially completed Goods, Services, Works and materials / parts previously procured by the Contractor for the purpose of the Contract.

23. Service of Notices / Communications All notices / Communications under and in relation to this agreement shall be made in writing and delivered through post, e-mail or by hand at the respective addresses of the parties mentioned herein. Provided that failure to receive any notice by any party herein shall not invalidate any of the act of the parties permitted and or otherwise made by them in terms of the provisions of this agreement.


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24. Indemnity Both parties hereby unconditionally and expressly undertakes to indemnify the each other against any loss, damage and or injury caused directly or indirectly by any act or omission of the either party relating to this agreement and arising either during or after the currency of this agreement. 25. Interpretation This agreement and each and every clause thereof shall have force jointly and severally, and no clause thereof shall be read in isolation to others. In the event of any ambiguity and or conflict as to the meaning of the provisions of this agreement, the entire agreement shall be read as a whole so as to ascertain and give effect to the true intent and purpose thereof. 26. Dispute Resolution The Purchaser and the Contractor shall make every effort to amicably resolve, by direct informal negotiation, any disagreement or dispute arising between them under or in connection with the Contract.

If, after thirty working days, from the commencement of such informal negotiations, the Purchaser and the Contractor have been unable to amicably resolve a Contract dispute, either party may, require that the dispute be referred for resolution by arbitration under the Pakistan Arbitration Act, 1940, as amended, by one or more arbitrators selected in accordance with said Law. The place for arbitration shall be Lahore, Pakistan. The award shall be final and binding on the parties.

27. The Client The Client shall only carry out such duties and exercise such authority as specified in the Contract. The Client shall have no authority to relieve the Contractor of any of his obligations under the Contract, except as expressly stated in the Contract.

The Contractor shall proceed with the decisions, instructions or approvals given by the Client in accordance with these Conditions.

The Client shall conform to all the relevant clauses of this Tender Document to carry out all responsibilities assigned thereto in a timely manner.

28. Blacklisting If the Contractor fails / delays in performance of any of the obligations, under the Contract / violates any of the provisions of the Contract / commits breach of any of the terms and conditions of the Contract or found to have engaged in corrupt or fraudulent practices in competing for the award of contract or during the execution of the contract, the Purchaser may without prejudice to any other right of action / remedy it may have, blacklist the Contractor, either indefinitely or for a stated period, for future tenders in public sector, as per provision of Punjab Procurement Rules, 2014 and TDCP Procurement Regulations and Guidelines.


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29. Extensions in time for performance of obligations under the Contract If the Contractor encounters conditions impeding timely performance of any of the obligations, under the Contract, at any time, the Contractor shall, by written notice served on the Purchaser with a copy to the Client, promptly indicate the facts of the delay, its likely duration and its cause(s). As soon as practicable after receipt of such notice, the Purchaser shall evaluate the situation and may, at its exclusive discretion, without prejudice to any other remedy it may have, by written order served on the Contractor with a copy to the Client, extend the Contractor's time for performance of its obligations under the Contract.

30. Forfeiture of Performance Security The Performance Security shall be forfeited by the Purchaser, on occurrence of any/all of the following conditions:

If the Contractor commits a default under the Contract;

If the Contractor fails to fulfill any of the obligations under the Contract;

If the Contractor violates any of the terms and conditions of the Contract.

The Contractor shall cause the validity period of the performance security to be extended for such period(s) as the contract performance may be extended.

If the Contractor fails / delays in performance of any of the obligations, under the Contract / violates any of the provisions of the Contract / commits breach of any of the terms and conditions of the Contract the Purchaser may, without prejudice to any other right of action / remedy it may have, forfeit Performance Security of the Contractor.

31. Force Majeure For the purpose of this contract “Force Majeure” means an event which is beyond the reasonable control of a party and which makes a party’s performance of its obligations under the Contract impossible or so impractical as to be considered impossible under the circumstances, and includes, but is not limited to, War, Riots, Storm, Flood or other industrial actions (except where such strikes, lockouts or other industrial are within the power of the party invoking Force Majeure), confiscation or any other action by Government agencies. In all disputes between the parties as to matters arising pursuant to this Contract, the dispute be referred for resolution by arbitration under the Pakistan Arbitration Act, 1940, as amended, by one or more arbitrators selected in accordance with said Law. The place for arbitration shall be Lahore, Pakistan. The award shall be final and binding on the parties.

The Contractor shall not be liable for liquidated damages, forfeiture of its Performance Security, blacklisting for future tenders, termination for default, if and to the extent his failure / delay in performance /discharge of obligations under the Contract is the result of an event of Force Majeure.

If a Force Majeure situation arises, The Contractor shall, by written notice served on The Purchaser, indicate such condition and the cause thereof. Unless otherwise directed by The


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Purchaser in writing, The Contractor shall continue to perform under the Contract as far as is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event.

Force Majeure shall not include (i) any event which is caused by the negligence or intentional action of a Party or Agents or Employees, nor (ii) any event which a diligent Party could reasonably have been expected to both (A) take into account at the time of the conclusion of this Contract and (B) avoid or overcome in the carrying out of its obligations here under.

Force Majeure shall not include insufficiency of funds or failure to make any payment required hereunder.

32. Statutes and Regulations The Contract shall be governed by and interpreted in accordance with the laws of Pakistan.

The Contractor shall, in all matters arising in the performance of the Contract, conform, in all respects, with the provisions of all Central, Provincial and Local Laws, Statutes, Regulations and By-Laws in force in Pakistan, and shall give all notices and pay all fees required to be given or paid and shall keep the Purchaser indemnified against all penalties and liability of any kind for breach of any of the same.

The Courts at Lahore shall have the exclusive territorial jurisdiction in respect of any dispute or difference of any kind arising out of or in connection with the Contract.

33. Waiver Failure of either party to insist upon strict performance of the obligations of the other party, under the Contract, shall in no way be deemed or construed to affect in any way the right of that party to require such performance. 34. Contract Amendment The Purchaser may at any time, by written notice served to the Contractor, alter or amend the contract for any identified need/requirement in the light of prevailing rules and regulations.

The Contractor shall not execute any Change until and unless the Purchaser has allowed the said Change, by written order served on the Contractor with a copy to the Client.

The Change, mutually agreed upon, shall constitute part of the obligations under this Contract, and the provisions of the Contract shall apply to the said Change.

No variation in or modification in the Contract shall be made, except by written amendment signed by both the Purchaser and the Contractor.

35.Applicable Law This agreement and all the rights and obligations of the parties hereto arising there under shall be governed by the laws applicable for the time being in Pakistan.


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IN WITNESS WHEREOF the parties hereto have put their signatures to the terms and conditions set forth herein on the date and year mentioned herein above.

FOR Tourism Development Corporation of Punjab

Name:

General Manager (Admin):

Date:

Name:

Witness 1 (TDCP):

Designation:

Date:

FOR ____________.

Name:

Chief Executive Officer:

Date:

Name:

Witness 2:

Designation:

Date: