TOUGH TALKS

Tough Talks

A GUIDE TO HANDLING THE MOST DIFFICULT BUSINESS CONVERSATIONS

"Experience is valuable only if it's imbued with meaning from which one can draw salient conclusions. Otherwise, experience becomes imprisoning."-- Barry McCaffrey, general

Agenda

•Introduce •Practice•Review

Tough Talks

Key MessageTough Talks forge relationships that invigorate business performance and promote individual and collective wellbeing.

They directly address the social, emotional and educational needs of individuals and are an essential skill for all business leaders.

Tough Talks

What is a Tough Talk?

Tough Talks

A conversation between two or more people that

addresses an important gap in behavior or performance

and ends with clear commitments to win-win

solutions.

When Do I Need to Have a Tough Talk?

Emotionally upset

Unsettled conscience

Impacted behavior

Acting out

Tough Talks

When the current state of an important relationship is impending performance

and/or disturbing your peace.

Won’t It Just Work Itself Out?

Tough Talks takes sacrifice and risk

to overcome resistance:

Tough Talks

Out of my comfort zone

I’m Afraid

I feel vulnerable

There are too many obstacles

I don’t know how

MANKIND

Our company is now able to

perform at a higher frequency

and help the world.

Tough Talks

Tough Talks Bring Significant Rewards

YOU

I feel engagedI have closer and more

collaborative relationships.I gained new

capabilities and confidence. They see

me as a leader

YOUR SPHERE OF INFLUENCE

I made a difference.

We addressed core issues and grew from it.

We worked through it easier than I thought we

would.I won the respect of my

peers

Tough Talks

Fear

Separation

Personal and Social Power

Tough Talks Bring Significant Rewards

Low Performance

Confidence

Connection

Powerlessness

Exceptional Performance

Our role as leaders is to challenge the inequality and command/control myths that exist in our companies and in ourselves rather than socialize everyone to accept the status quo.

Tough Talks

Tough Talk Values

Tough Talks

Personal Responsibili

ty

Resiliency

Emotional Intelligence

(social-emotional

awareness)

Emotional Intelligence (social-emotional

awareness)

1. Engaging in Tough Talks is a habit not a talent

Tough Talks

2. Look at everyone as a growth stock3. Each person is a teacher and a student4. Mutual respect and mutual purpose is the

foundation of success

5. You are not your evaluation of yourself, nor are you the evaluation of them

Tough Talks

“I am not bound to win, butI am bound to be true.I am not bound to succeed, butI am bound to live up to what light I have.”

- Abraham Lincoln