TOEIC Skills 2 - · PDF file6 TOEIC Skills 2 Introduction Introduction TOEIC Skills 2 7 ... The TOEIC® test was revised in early 2016, however its basic structure was not changed

TOEIC Skills 2

Answer Key

76 TOEIC Skills 2 Introduction Introduction TOEIC Skills 2

Unit 1 Unit 2 Unit 3 Unit 4 Unit 5 Unit 6 Unit 7 Unit 8 Unit 9 Unit 10 Split Task Resources Scripts

About the TOEIC® test…Why do people have trouble with the TOEIC® test? The reason that most people have trouble is time. Most people can’t finish the test. There are too many questions and not enough time. To do well on the TOEIC® test, you need to answer all the questions quickly. You will not have time to think carefully. So, during the test, you need to carefully but quickly read each question. Then, answer the question and move to the next question. You need to be able to read English quickly and you need to be able to think in English quickly.

One of the best ways to study for the TOEIC® test is to read. You need to be able to read quickly. So, in order to ready quickly you need to practice reading. You need to read a lot! However, in order to increase your reading speed, you should read easy English that is not too difficult. You should read books that you can easily understand. If you read for 45 minutes a day for one year, your TOEIC® score would improve. You should also get practice listening to English. Try to understand natural English, spoken naturally and quickly.

Try to make a one-year study plan. Then follow your plan. If you follow your plan, your English will improve.

Everyone takes the same test, that is, the TOEIC® test is a one-size-fits-all test. So, as a result, there are easy questions and difficult questions. There are many levels of difficulty. So, if you don’t know an answer, guess and move on. If you are an intermediate learner of English and you want to get a score of 600, probably 30% to 40% of the questions will be too difficult for you. So don’t worry about it. Just guess and move on.

The TOEIC® test measures your general level of English ability. It does not measure exactly. Most people have to guess the answers for many questions. As a result the test is not perfectly accurate. Don’t think of your score as a single number. Think of your score as your point score +/- 25 points. So, if you have a 475, your score is really 450 - 500. If you have 400, your score is really 375-425. This means that there is no statistical difference between 450 and 500. So, if your score goes up 50 points, don’t celebrate. And if your score goes down 50 points, don’t worry. If you want to get a better TOEIC® score, you need to study. You should try to read, listen to natural English, study vocabulary and study grammar. If you study less than 200 hours a year, your TOEIC® score might not go up. If you study more than 200 hours a year, your TOEIC® score will probably go up. If you study for 400 hours a year, your score might even jump up. The more you use English, the more you will improve.

1. The TOEIC® test is difficult because ________ . there many questions and not enough time each question is difficult there are questions about grammar we need to study business English

2. The best way to read faster is to _____. read study about the TOEIC® test take the TOEIC® test many times practice writing many sentences

1. There ____________ . is one level of difficulty are two levels of difficulty are no levels of difficulty are many levels of difficulty

1. There _____ between a score of 445 and 490. is a big difference is a small difference is no difference are many differences.

3. You should practice listening to English that is _____. natural professional

slow and careful difficult

4. You should make a ____________ study plan.daily

one-week one-month one-year

2. If you don’t know the answer, you should _______ .stop and think about itthink carefully and slowlyask a friend about the answerguess and go to the next question

2. If you study more than 200 hours a year, you _______ .will probably improvemight not improvewill get a bad scorewill pass the test

[Reading 2]

[Reading 4]

[Reading 3]

The TOEIC® Test measures the English ability of non-native English speakers. The test is based on professional English that is commonly used in international business, industry and travel. No other specialized English, or knowledge is needed for the test. The TOEIC® test was revised in early 2016, however its basic structure was not changed. The TOEIC® test is a two hour test. There is a 45 minute Listening Section and a 75 minute Reading Section. The Listening Section has four parts:

1) Listening to sentences about photographs2) Question/Statement and Response problems3) Problems with questions about conversations4) Problems with questions about short talks given by one person.

The reading section has three parts: 5) Sentence Completion problems6) Sentence Completion problems in longer texts. So, you need to read and understand the text.7) Problems about one, two or three longer readings.

1. The TOEIC® test is ____________ long. 45 minutes 75 minutes 90 minutes 120 minutes

2. The reading section of the TOEIC® _______ than thelistening section.

takes more time has more questions is faster has more speaking

3. The TOEIC® test was ____________ in 2016. started finished changed developed

4. To do well, you should study ____________ English.business

travel professional non-native

[Reading 1]

Read the following. Choose the best answers to complete the sentences.

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98 TOEIC Skills 2 Introduction Introduction TOEIC Skills 2


The TOEIC® Test measures your English --- 1. --- . So it is difficult to study the night before the test.

Maybe you can review some vocabulary. However, the night before the test, make sure that you rest

and get a good night’s --- 2. ---. The test is two hours long, and there are no breaks. Many students

get very --- 3. --- when they take the test because they’re not used to using English for two hours.

Two hours may not seem like a --- 4. --- time, but having to think in English for two hours with no

break can be difficult. So, to get a better score, make sure you get enough rest before the test. You

need to be ready to think in English for two full hours!

To do well on the TOEIC® test, you need to have a good --- 1. --- . One way to study new words is to

study your newly learned words again and again. Write your words down in a notebook, make some

study cards, use a flashcard system for your computer or smart phone. The important things is that

you --- 2. ---. If you don’t look at your words again and again. You will forget them So that’s why you

need to study your words again and again.

Read the following. Choose the best answers. Work as fast as you can.

Notice: In order to answer some of these questions, you have to understand everything in the reading passage.

[Reading 5 ]

[Reading 6 ]

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1. ability listening speaking produce

2. study work sleep meal

3. excited tired sorry busy

4. great interesting boring long

1. understanding vocabulary ability feeling

2. write read review listen

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The following are the instructions used in the TOEIC® test. Listen and fill in the missing words.

TOEIC® Part 1: For each question in this part, you will hear statements about a in your test book. When you hear the statements, you must select the one statement that best describes what you

in the picture. Then find the number of the on your answer sheet and mark your . The statements will not be printed in your test book and will be spoken only one .

TOEIC® Part 2: You will hear a or statement and responses spoken in English. They will not be printed in your test and will be spoken only one . Select the best response to the

or statement and mark the letter (A), (B), or (C) on your sheet.

TOEIC® Part 3*: You will hear some conversations between people. You will be asked to answer three questions about what the speakers say in each . Select the best response to each question and mark the letter (A), (B), (C) or (D) on your sheet. The conversations will not be printed in your test and will be spoken only one .

TOEIC® Part 4: You will hear some given by a single speaker. You will be asked to three questions about what the speaker in each talk. Select the best response to each and mark the letter (A), (B), (C) or (D) on your sheet. The talks will not be printed in your test book and will be spoken only time.

Track 1

Track 2

Track 3

Track 4

Remember: During the test, DON’T listen to these instructions. Use the time to look ahead and preview the next set of questions.

* Note: As of 2016, Part 3, also includes conversations with 3 people.

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four picture

see questionanswer time

question threetimebook

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If you don’t look at your words again and again, you will forget them.

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1110 TOEIC Skills 2 Unit 1: Companies and Organizations Unit 1: Companies and Organizations TOEIC Skills 2


Unit 1: Companies and Organizations

Section A

Focus on Vocabulary 12Look at the words in the box. Write each word under the best category on the next page.

[Listening 1] [Listening 2]

Warm-Up: Photographs1Look at the pictures below. Write some simple sentences to describe each picture.

Test Type1 2 3 4 5 6 7

1 2

You will hear four short conversations. Read the questions. Choose the best answers.

Compare your answers with a partner. Make a note of any new words. You’ll need to build your vocabulary to score well on the test.

Listening: Conversations3 Test Type1 2 3 4 5 6 7

1. What is the man doing? He is writing a book. He is buying some graphics. He is eating his lunch. He is making some documents.

2. When was the man planning to finish? Yesterday This weekend Tomorrow 3:00 pm today

3. What will likely happen next? The man will go to a meeting. The man will buy some graphics. The man will complete the tables. The man will work on the report.

4. What will the company do? They will hire more workers. They will cut some of their employees. They will open new positions for staff. They will bring in new management.

5. What is the reason for this decision? The company wants to get new customers. There was a terrible accident. The company needs to reduce costs. They want to promote 100 people.

6. What is the woman going to do? She will choose 100 people. She will look at the costs. She will search for another job. She will talk to Jeff.

Track 6

Look at the pictures again. You will hear four statements for each picture. Choose the statement that best describes what you see in the picture.

Track 5

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People Places Actions Things

A B C D A B C D[Picture 1] [Picture 2]

to identify materiala branch officea customer

a branch office

a customer

material

a design

to identify

identification

steel

to replace

to donate

staff

to volunteer

a campaign

a factory

a donation

to relocate

to hire

a warehouse

an employee

a supervisor

an electrician

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staff

an employee

a supervisor

an electrician

a factory

a warehouse

to replace

to donate

to volunteer

to relocate

to hire

a design

steel

identification

a campaign

a donation

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Listen

Listening: Phonology5

Pairwork 14Work with a partner. Student A, turn to the TOP of page 148. Student B, turn to the TOP of page 158.

Check your answers with a partner.

Vowel sounds can be weak.

Where do you work? Where do you work?Example

Listen and complete the sentences below.Track 7

1.

2.

3.

4.

5.

She works development.

How many employees ?

He works office.

They used cars.

The head Germany.

Listening: Question-Response6 Test Type1 2 3 4 5 6 7

You will hear a question or statement followed by three responses. Choose the best response to each question or statement.

Track 8

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2.

3.

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5.

6.

7.

8.

9.

10.

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7. What are they talking about?Closing their officeOpening their officeNew office layoutThe meaning of the word closed-in

8. What is the woman’s opinion?She wants to close the office.She wants to open a new office.She thinks the office should change.She wants to work with her customers.

9. What will probably happen next?He will talk to the new staff.They will move to a new office.They will present their thoughts.She will write a resignation letter.

10. What are they talking about?They are talking about Singapore.They are talking about the office.They are talking about their supervisor.They are taking about being famous.

11. How long has the man known the manager?For three monthsA little over a yearFor many yearsSince college

12. What is the manager like?She likes the branch office.She is quite strict.She doesn’t like rules and regulations.She looks very professional.

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Reading: Text Completion7 Test Type1 2 3 4 5 6 7

Read the following. Choose the best answers. Work as fast as you can. 5 minutes


e e

[Reading 1]

New Plans for POTCO Steel in India

Work on our new steel factory in India is now underway. Hundreds of construction workers and

electricians are now working to finish the plant by early next year. The cost of labor in India is

inexpensive ---1.--- to Canada. So, once the plant is open, ---2.---. In addition, India has a good supply

of raw materials, so we will be able to cut down on ---3.--- by using materials bought locally.

If you are interested in managerial positions at our new factory, and relocating to India, please get in

touch with ---4.--- right away.

3. salescostsadvertisingemployment

4. the tour agencythe store managerthe HR departmentthe R & D department

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1. compare compares compared comparison

2. it will be possible to run the plant more economically.we will be able to make steel more cheaply in Canada.we will finish building the factory by early next year.we will be able to hire more construction workers.

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in research and

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Let’s Talk! 18[Reading 2]

[Reading 3]

Paula,

Thank you for volunteering for the charity campaign this year. I know it is a lot of extra work for you,

but I think it is wonderful that we can help the poor children in our city. ---5.---. First of all, our own

---6.--- regularly make donations. Many of our workers regularly give money or volunteer their time to

work on this charity campaign. Secondly, we collect money from our customers. We have collection

boxes placed at the cash registers, so customers can put in their spare ---7.---. The third source comes

from corporate donations, especially those that we do business with, such as our ---8.---, who we buy

from. If there is anything I can do to help, please come talk to me. Let’s make this year’s campaign a

big success.

Roger Waterson

There have been several reports of strangers, without proper identification, being seen in the building

recently. Due to the secret nature of much of our work, we have improved many of our security

---9.---. All employees need to wear their security passes around their necks, or in a clearly visible

position ---10.--- times. If you see someone you don’t know, who is not wearing proper ---11.---, or who

is in an area that they shouldn’t be in, please contact the security office right away. ---12.--- .

5. To start, I’d like to thank our regular customers. There are three reasons why we spend our time on this. We collect money for this campaign from three main sources. This is the first time for us to take part in this charity campaign.

6. neighbors employees relatives family

9. producers preceding procedures proceedings

10. in all in all at all

7. time cards wallet change

8. sales players suppliers customers

11. equipment identification uniforms clothing

12. We would like to thank you all for helping to increase sales. Let’s work together to keep our building safe and secure. We would like to remind everyone to come to work on time. Thank you for your cooperation to keep our building clean.

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Work with a partner. Look at the organization chart below. Ask and answer questions. For example,

How many people work in the Manufacturing Division?

How many departments are in the Administration Division?

Who is in charge of Product Development?

How many branch offices are there?

Where is the head office?

and so on

President & CEO

Mr. Peter Quinn

Vice President

Ms. Jeanne Lambert

Manufacturing

Head Office - Seattle, Wa

Mr. Steven Hill

Production

32 people

Mr. Dan Hashimoto

Quality Control

3 people

Mr. Chris Davis

Product Development


Mr. Ed Lomax

R & D

11 people

Mr. Tom Horvat

Product Testing

3 people

Ms. Lynda Thornton

Administration


Ms. Tracy Chan

Accounting

12 people

Mr. Tim Romero

Human Resources

10 people

Ms. Amanda Diaz

Sales & Marketing


Ms. Barbara Hardin

U.S. Manager

32 people

Mr. Gary Thompson

East Asian Office

10 people

Ms. JW Kim

European Office

11 people

Mr. Brad Shaw

South America

9 people

Mr. Lucas Santos

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Section B

Track 9

1. Why will the board meet? To welcome the new president To look for new candidates To look at company performance To talk about who will get a job

2. What has the board done? It has decided to make a decision next month. It has already cut some candidates. It made an appointment to see the president. It has chosen an excellent candidate.

3. What will the board NOT look at? An ability to think creatively An ability to express themselves well An ability to increase sales A successful work record

Listening: Talks2 Test Type1 2 3 4 5 6 7

You will hear four short monologues. Read the questions. Choose the best answers.

7. What was the company’s experience with radio advertising? The radio campaign started in May. Sales increased by over 400%. The radio ads were more expensive than the TV ads. Sales results were disappointing. 8. What does the man recommend? That the company should invest in radio advertisements That the company look for cheaper options That the company invest in television show production That the company continue its current strategy

9. Look at the graph. Which bar shows sales results? [ 1 ] [ 2 ] [ 3 ] [ 4 ]

10. What has the company decided to do? Give a raise to its workers Open new branches Move its branches to New Harbor Close down several branches

11. Why did the company make this decision? Many workers quit. Many people were moving to New Harbor. Their business was not going well. They want to open a new branch.

12. How has the company helped its employees? It gave them special discounts at the stores. It refused to close down its stores. It gave them seven year contracts. It offered them new jobs.

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4. What is the company about to do? Hire three new assistants Hire a new CFO who will work full time Combine three jobs into one Combine the jobs of the CFO and Accounting

5. How will the new position be different? It will be a full-time job needing good communication skills. It will require training part-time workers. It will be a part-time job split between many people. It will require working in other departments.

6. Why has the company had some difficulty? It recently lost its CFO and had to hire a new one. There were too few workers to assist the CFO. The CFO didn’t share information with the company. The company had communication problems.

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Focus on Vocabulary 21Look at the words in the box. Write each word under the best category. Some words can go in two categories.

manufacture

labor

affect

transfer

investment

rumor

publicly

eventually

profits

currently

environmental

increase

status

raw

operate

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[Listening 1]

[Listening 2]

[Listening 3]

[Listening 4]

Noun Verb Adjective Adverb

labor manufacture

[1] [2] [3] [4]

previous year’ssales

investment

rumor

profits

status

affect

*transfer

*increase

operate

environmental

raw

publicly

eventually

currently

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* can also be nouns



1. Make sure the projector is before the class starts. working replacing displaying accepting

2. It will be cloudy tomorrow and will likely rain. it they their there

3. Every of the team is important. staff crew people member

4. This new strategy will help us to the Asian market. back off break in brace up black out

5. There’s a ten-minute break the sessions. toward middle unlike between

6. Paul with his work, despite all the noise. drove on played on carried on worked on

13. It’s homework, so you need to do it . itself myself yourself themselves

14. They are a friendly conversation. talking speaking having taking

15. Our sales do a great job explaining our products. referees registers relatives representatives

16. The reception will be held after the meeting. infirm inform former formal

7. When do we have to that in? make due finish hand

8. Excuse me, could you give me a ? use help hand service

9. The chairs were in a circle for the class. seized decided cornered arranged

10. Do you have a copy of the for today’s meeting? chair prepare agenda hierarchy

11. CEO for Chief Executive Officer. means stands agrees equals

12. of his poor performance, the CEO’s contract was renewed for another year. Spite In spite Despite Respite

17. The General Affairs Department is in charge of . actual account according administration

18. Sales are down, we need to cut costs. therein thereby therefore thereafter

19. We need to a new sales strategy. stick reply adopt regard

20. The company hopes to into new markets. aim glance remind expand

1.

2.

3.

4.

5.

( ) People are having a meeting in the second floor.

( ) Five people are sitting at the table.

( ) Please submit your report till 3:00.

( ) Jim said me that he will be away next week.

( ) Mary told me that we will hire two more people.

6.

7.

8.

9.

10.

( ) He has been working here since two years.

( ) I don’t know who was in charge last year.

( ) The new office is located in the city center.

( ) She is in charge of the sales office.

( ) This brochure printed with three colors.

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Reading: Incomplete Sentences4Choose the word or phrase that best completes the sentence. Work as fast as you can. 5 minutes

Test Type1 2 3 4 5 6 7

Focus on Grammar5Look at the sentences below. There are 5 correct and 5 incorrect sentences. If the sentence is correct, write a check ( ). If the sentence is incorrect, write an ( ) and then correct the mistake.

isFor example: He is an architect. He not an engineer.

Pairwork 23Work with a partner. Student A, turn to the BOTTOM of page 148. Student B, turn to the BOTTOM of page 158.

on

by

to

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1. What are the two emails mainly discussing? The consolidation of the offices in Europe Mr. Bakre’s desire to be transferred to Berlin The planned expansion of the European operations The lack of news about Ms. Cain’s employment status

2. What is Mr. Bakre’s current role at Hart Consulting? He is a French and German translator. He works with computers. He works in the accounting department. He is in charge of the Paris office.

3. Where does Ms. Cain expect Mr. Bakre to work this November? Paris Berlin Athens London

4. Why does Ms. Cain ask Mr. Bakre to not talk about the change? It might affect the stock price. She doesn’t want management to know. The news has not yet been publicly reported. There are currently no plans for an office in Berlin.

5. The word “alarmed” in the first line of Sue Cain’s email is closest in meaning to: confused concerned amazed impressed

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Reading: Comprehension6Read the following. Choose the best answers. Work as fast as you can. 8 minutes

Test Type1 2 3 4 5 6 7

[Reading 1]

To: [email protected] From: [email protected]

Subject: Paris office closing? Received: 01/25 10:24:43

Dear Ms. Cain,

I’ve just heard a rumor that the Paris office is closing in a few months. As

you may be aware, I am scheduled to be transferred to that office in September,

so I’m not sure what my status is at the moment.

Is the rumor true? If so, what will happen to those of us who were going to be

working there? Should I be sending out resumes and looking for a new job?

Rajiv Bakre

To: [email protected] From: [email protected]: re: Paris office closing? Received: 01/25 10:36:09

Rajiv,

I’m sorry if the rumors of the Paris office closing have alarmed you. You have nothing to worry about.

As you know, we currently have offices in Paris, Berlin and Athens, in addition to London. It is true that management is thinking about combining the three continental offices into a single Continental Operations Center. This would be done to reduce the number of office staff and to combine our accounting department. It would not affect your position as an IT Engineer at all. There are discussions about moving everyone to Berlin, so it is possible that you might have to move there, but nothing has been decided yet.

Even if we do decide to move everyone to Berlin, nothing would happen until next year, at the earliest, or the year after that. Your transfer to Paris in September will not be affected.

This information has not been officially released yet, so I would appreciate it if you kept the news to yourself. If you have any other questions or concerns, please don’t hesitate to get in touch.

Susan CainChief Operations Officer, Hart Consulting


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Sterling Metal Fabrication, one of the oldest manufacturing businesses in the Manchester area, has announced plans to close its local factory and move all its manufacturing operations to Slobozia, Romania, 125 km east of Bucharest. The Government of Romania is helping the move by donating a 36 hectare plot of land for the factory. Sterling Manufacturing spokesperson, Amanda Smithfield, said that the company was finding it difficult to compete in the international market due to the high cost of labor and the strong environmental laws in the U.K. In addition to the lower labor costs, the new factory will be closer to many of the mining centers of Eastern Europe. This will make it more economical to send raw materials to the factory. The sale of Sterling’s current factory grounds, near Manchester’s Salford Central Station, will pay for the cost of building a new state-of-the-art factory in Slobozia. More than 600 workers, currently employed at the Manchester site, are expected to lose their jobs when the factory closes.

Sterling Metal Manufacturing moving to Romania

[Reading 2]

6. How is the Romanian Government encouraging Sterling to move to Slobozia? They are offering large tax breaks. They are giving the company free land. They are eliminating environmental regulations. They are paying for the new factory construction.

7. Why is Sterling moving its factory to Romania? There is more land than in England. It has many major sales markets nearby. Romania has no other competing companies. It is easier and cheaper to manufacture there.

8. How will Sterling Metal Fabrication pay for the cost of the new factory? It will get tax money from Manchester. It will buy a large plot of land in Slobozia. It will borrow the money from the government. It will sell the land that its Manchester factory is on.

9. What will happen to the workers at the Manchester factory? Some of them will move to Slobozia. Most will build the new Manchester factory. They will be laid off from their jobs at the factory. Many will continue to work for Sterling Metal Fabrication.

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Let’s Talk! 27Work in groups. Discuss the following.

Think of a famous company (Disney, Nike, BMW and so on). Describe the company. Think about what they

make, where they make their products, where their head office is, how many people work there, and so on. You

can use the table below to help you.

was founded in . It makes .

Their head office is in . About work there. Their products are

good because .

company name productsyear

city / country number

reason

When you finish, close your books and introduce the company again.

Company Employees Head Office Main Products FoundedApple Computers 115,000 Cupterino, USA computers, phones, music 1976Microsoft 118,584 Redmond, USA computer software 1975McDonalds 420,000 Oak Brook, USA hamburgers, fast food 1940Samsung 489,000 Seoul, South Korea electronics, semiconductors 1938Toyota 345,000 Toyota, Japan cars 1937Facebook 12,700 Menlo Park, USA social networking service 2004Coca-Cola 129,200 Atlanta, USA beverages 1886

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2524 TOEIC Skills 2 Unit 2: Work Routines Unit 2: Work Routines TOEIC Skills 2


Unit 2: Work Routines

Section A


Test Type1 2 3 4 5 6 7

1 2


Track 10


Focus on Vocabulary 12Look at the words in the box. How many syllables are in each word?

selectintroduce

( )( )

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( )( )

requestinstruct

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( )( )

seminarsale

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( )( )

reducestaff

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( )( )

documentceremony

◆◆

For example: plan (1); recent (2); Saturday (3); information (4)

1. Why does the man need to email Mr. Jenkins? He wants to talk to Jerry. He needs to know his address. He wants him to help her. He needs some information from him.

2. Where did the man look for the email address? In Marty’s file On the internet In Marty’s office In the telephone book

3. How will the man find Marty’s email address? He will call Marty. He will call Jerry. He will email Mr. Jenkins. He will email Jerry.

4. What are they talking about? Their customers Their sales reps Their prices Sales last month

5. What did the woman do? She sent information to her clients. She gave information to her colleagues. She changed the prices. She fixed some problems.

6. Why does the man think there will be no problem? Because prices have not changed for a while. Because prices have been dropping recently. Because the prices were just recently updated. Because prices are higher than last month.

Track 11

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[Listening 1]

[Listening 2]

Look at the following. Choose a word from the box on the previous page that has a similar meaning.

• teach • choose • lessen / lower

• ask for • work crew • class / lesson


[Listening 3]

7. What are they talking about? Where to meet When to meet Problems from last week What to discuss

8. What is the problem? The conference room is being used. The meeting has been changed. The don’t know about the office. Their meetings have to be faster.

9. What does the man suggest? Meetings are always in the conference room. Office communication needs to improve. The conference room is usually occupied. They should have met last week.

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instructselectreduce

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Listen


People stress important words.

I get to work at five. I get to work at five.Example


1.

2.

3.

4.

5.

What time the job?

The meeting starts at 2 .

Why finish early?

I’ll introduce you meeting.

Can you get 8 tomorrow?



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[Listening 4]

10. What does the woman ask about? If the man can visit a customer If the man is off tomorrow If the man can have a discussion tomorrow If they man can work tomorrow

11. Where will the man be tomorrow? He will work in the office. He will be shopping. He will make a sales plan. He will visit customers.

12. Look at the graphic. Who is the woman talking with? Joe Dave Gary Leo

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Monday Tuesday WednesdayAM PM AM PM AM PM

Joe office office sales visit meeting office office

Dave office sales visit meeting meeting sales

visit office

Gary sales visit

sales visit

sales visit

sales visit meeting office

Leo sales visit meeting sales

visit office off off

Attention all staff:

Please be mindful of our new ---1.--- to use less paper. Beginning in September of this year, our goal is

to reduce our paper use by 25%. Here are some tips to help you reduce your paper use. ---2.---. It’s

easy and fast to print out a document. However, is it always necessary? Before you print, stop and ask

yourself: Do I really need to print this? Another idea is to print using both sides of the paper. Set your

printer to ---3.--- sided. Select one-sided printing only when really needed. Lastly, use technology.

Share documents using pdf files. Use web-based applications to edit documents with colleagues. If

you make a few changes to how you do your work, we can ---4.--- not only paper, but also printer ink

and electricity, which helps to cut costs.

1. policy director suggest reduction

2. First of all, get some more paper. First of all, switch to black and white. First of all, think before you print. First of all, print out all your documents.

3. single double color preference

4. purchase empty divide save

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Reading: Text Completion7 Test Type1 2 3 4 5 6


[Reading 1]

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did you finish

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to work at

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[Reading 2]

[Reading 3]

---9.---. We have received many requests from our employees, especially the R & D team who regularly

meet early in the morning to have video meetings with our European branch office. To ---10.--- this

request, we have contracted with a local bakery, Heavenly Oven, to open and operate a small kiosk

from 7:00 each morning to 4:00 in afternoon. Heavenly Oven will have many baked goods for sale,

including muffins, croissants and sandwiches. In addition, they will also have a selection of fine coffees

and teas. Also, many of our staff are working mothers and fathers who start work early, so they can

leave early and take care of their ---11.--- in the late afternoon. And since most of the coffee shops in

the area don’t open until 8:00 am, we wanted to ---12.--- these staff members and promote a more

flexible work environment.

9. On March 1st, we will start having video conferences in the morning. On March 1st, a new small coffee stand will open in the lobby. Starting March 1st, all staff members will be able to work flexible hours. Starting March 1st, all meetings will be held in the morning.

10. response meet apply reply

11. work health children customers

12. fire train teach support

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Let’s Talk! 18Work with a partner. Arrange the sentences to make a conversation.

Now practice the conversations with your partner. Take turns.

Extension: Work with a partner. Make a list of the things you do on a work/school day:

Now, close your books, and describe a typical work/school day.

put my books in my bag

............. It was cancelled. It was moved to Friday.

............. What time is the meeting tomorrow?

............. Friday afternoon. At 3:00.

............. What? It was moved to Friday? What time?

............. Yes. Meeting Room A.

............. Friday at 3:00. Got it. In Meeting Room A?

1............. You look tired. Are you feeling okay?

............. Really? Why?

............. Yeah, I’m fine. But it’s been a long day.

............. Our department has a deadline coming up.

............. This Friday.

............. When’s your deadline?

2

4

2

Attention all staff:

Due to scheduling conflicts, we will need to move our weekly meeting time from Mondays at 2:00 pm

---5.--- Thursdays at 10:00 am. The ---6.--- of our weekly meeting is to help us all keep in touch as we

work on our latest market research project. We need to improve communication. Next week, we will

start with a ---7.--- from our research assistant, Lily. She has been meeting with people, and asking

people about their preferences for shampoos. She has been asking people to rate the different smells

and how these smells make people feel. She is preparing data and she will present some ideas about

how we can improve our line of shampoos. ---8.---. After we make a decision on this, we will need to

find out how important price is.

5. for to on over

6. time name goal place

7. treatment demand target report

8. We want to know how clean hair makes people feel. We want to find out if our ingredients are causing any allergies. We want to see if smell is an important factor in the decision to buy. We would like to see how important the price of shampoo is.

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Section B

Focus on Vocabulary 21Complete each sentence below using one of the words in the box.

conferenceflexible

clientseffective

availableregister

taskimprove

◆◆

◆◆

◆◆

◆◆

1.

2.

3.

4.

5.

6.

I’d like to have a job with hours, so I can work different hours.

The students completed the difficult without any trouble.

An way to study for the TOEIC test is to read a lot.

The organization of computer scientists will have their annual in Paris.

He is a good accountant, so he has many .

That information is on the internet.

Track 14




[Listening 1]

4. What should you do when you get to work? Get all your important work done Read the emails that you need to answer Do the more difficult tasks Write down the jobs you need to do

5. When should you do difficult tasks? In the morning When you work best Before the important jobs In the late afternoon

6. Why should you leave time in your plan? Sometimes you need to take a break To do work you didn’t expect To have time to meet with people Difficult tasks can sometimes take more time

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[Listening 2]

1. Where can people get the conference schedule? In the registration area At the first workshop On the internet In the registration package

2. When do the workshops finish on Friday? 1:00 pm 3:00 pm 4:00 pm 6:00 pm

3. Where can you get a cup of tea? At the registration area At the closing ceremony At the last session Outside the conference

7. How long has Kathy been working? She has just started. For a week For a month For a year

8. What’s Kathy’s most important job? Reporting to the floor manager Cleaning her section Folding clothes Helping customers

9. Look at the graphic. Who should Kathy talk to when she gets to work? Kathy Burnside Mark Leung Brian Ellis Linda Skillings

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[Listening 4]

10. Why does she like to come in early? It’s easier to fix problems. She can answer emails and plan her day. She can write up reports and do other work. She can relax quietly before other people start work.

11. When do most people get to the office? Around 7:30 Around 8:00 Around 8:30 Around 9:00

12. What does she do when she’s not busy? Has meetings Takes a break Fixes problems Writes reports

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[Listening 3]

Men’s Clothing Manager Kathy Burnside

Women’s Clothing Manager Mark Leung

Children’s Clothing Manager Brian Ellis

Floor Manager Linda Skillings

flexible

effectivetask

conferenceclients

available

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Test Type1 2 3 4 5 6 7

1. On a day I get up at 7. typical typically type type of

2. A good manager can’t always say is on her mind. what that which whose

3. Everyone had to go with the board’s decision. past along aside upon

4. Please the gas in the kitchen before you leave. pick up shut off turn over put down

5. Please the contract at the bottom of the page. sign write name initiate

6. I don't think that company has much for growth. plenty poverty progress potential

7. We’ve had accidents than last year. less fewer minor smaller

8. Please don’t the originals with the copies. mix up spin out look upon make over

9. The CEO decided to go in an different direction. alter anything alongside altogether

10. I’m very that our sales will grow next year. conclude conduct conference confident

11. Can you help my report? me with for the with the do me

12. Ms. Warner said her decision to retire was . all own final entire

13. We had a increase in sales last year. rid mere plural modest

14. I'm worried about the company's future. deep mutual extremely nowadays

15. We’re only open on , Monday to Friday. weeks weekly weekdays weekends

16. paperwork needs to be finished by tomorrow. This These There Another

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2.

3.

4.

5.

( ) Thank you for invitation.

( ) The reception will start since 6:30.

( ) We need to discuss next year’s budget.

( ) The prices have gone up rapidly.

( ) He was in charge of the department when I worked there.

6.

7.

8.

9.

10.

( ) She thinks that our financial figures are wrong.

( ) Our secretary will here in a couple of minutes.

( ) Please make a list of all of our potential customers.

( ) May I speak Mr. Johnson, please?

( ) I usually arrive work around 8:45 each morning.



17. I’m not sure how this problem. handle handling to handle to be handle

18. of the daytime security guards is available to work the overnight shift. No Not Never Neither

19. The customer service complaints are ignored. well fast early often

20. The printer has been broken last week. to from until since

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at

the

be

to

at

A

B

C

D

C

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D

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Test Type1 2 3 4 5 6 7

[Reading 1]

Meeting room schedule – Tuesday, December 9th

Meeting Room #1 Meeting Room #2

9:00 - 10:00 Online Sales GroupOlaf Nygard Ext# 2239

Section Heads planning meetingMaggie Biels Ext# 4998

10:00 - 11:00 Client meetingJennifer Grandin Ext# 3875

Sales Training SeminarCarolyn Weggle Ext# 9388

11:00 - 12:00 Marketing/Sales CoordinationRobert Halstad Ext# 1221

Client Meeting Sam Pierson Ext# 2876

12:00 - 1:00 Christmas Party CommitteeTyson Gray Ext# 2773

1:00 - 2:00 Presentation Training ClassHR Department Ext# 5823

2:00 - 3:00 Presentation Training ClassHR Department Ext# 5823

3:00 - 4:00 Hiring InterviewsHR Department Ext# 5823

Meeting with VendorChun Wei Lee Ext# 3856



To: [email protected] Date: Dec. 8th

From: [email protected] Time: 10:25:37

Subject: Conference room schedule

Jennifer,

Would it be possible to switch your 10:00 client meeting to a different time

tomorrow? I’ve got a very important potential client coming in tomorrow. He is

only available from 10:00 to 12:00, but both conference rooms are booked during

that time. Carolyn and Robert both have several people coming to their meetings,

making it difficult to change, and I haven’t been able to get hold of Sam. Also,

Meeting Room #1 is bigger and has a better monitor for my presentation slides.

Normally, I wouldn’t ask, but this is possibly a VERY big deal and I don’t want

to mess it up. I don’t think taking the client down to the coffee shop and

showing my slides on my laptop would be very impressive.

I understand that this is short notice, and I apologize for this sudden request.

If it’s impossible for you to change, I will keep trying to get hold of Sam, but

it would really help me, if you could move your reservation to the afternoon.

Looking forward to hearing back from you.

Walter Black

1. Why did Jennifer Grandin reserve a meeting room? To meet with a client To study presentation skills To talk with some suppliers To interview potential employees

2. What is Sam Pierson’s telephone extension? 2239 2876 4998 5823

3. Why does Walter want to use Meeting Room #1? It is much closer to the downstairs coffee shop. It is the biggest meeting room in the building. It has a laptop computer with presentation slides. The room is better for giving presentations.

4. Why can’t Walter use the meeting rooms in the afternoon? He will be out of town in the afternoon. He has to go to a client’s office after lunch. The person he is meeting is busy after noon. The meeting rooms aren’t available in the afternoon.

5. What will Walter do if Jennifer refuses his request? Cancel his meeting with his client. Try to get in touch with Sam again. Cancel the Sales Training Seminar for the day. Reschedule the Marketing/Sales Coordination meeting.

6. Why doesn’t Walter want to use Meeting Room 1 at 11:00? His client can’t come at 11:00. It would be too difficult to change the schedule. He wants to meet his client for coffee. Sam is busy at that time.

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Let’s Talk! 27Work with a partner. Think about different jobs. What do people have to do in these jobs? Make a list:

When you finish, close your books and talk about the different jobs.

teacher

pilot

nurse

journalist

prepare for class

[Reading 2]

Recently, our weekly Monday morning staff meeting has not been very useful. --[1]-- And the people who come to the meeting are often working on their laptops during the meeting and not contributing much to the discussion. --[2]--

I take responsibility for this. --[3]-- As Managing Director, it is my job to make sure that we are working effectively at all times. Therefore, starting next month, attendance at the Monday morning meeting is mandatory, unless you have told me ahead of time that you have an important business matter to take care of.

On the Friday before the meeting, I will send out an agenda that details what is to be decided at the meeting and who I expect reports from. The Director of Human Resources, the V.P. of Sales and the Head of Manufacturing will make reports weekly. Please keep your reports short and to the point – 2-3 minutes each – as I am going to try to keep the meeting to just 30 minutes, if possible.

--[4]-- Nobody enjoys sitting in meetings, but I expect everyone to pay attention and be prepared to offer their ideas.

Let’s use this time to set out our priorities for the week and assign responsibilities. Working efficiently and effectively is good for the company and good for you.

Patterson Thompkins

7. Who is Patterson Thompkins? The V.P. of Sales The Managing Director The Head of Manufacturing The Director of Human Resources

8. Why did Mr. Thompkins send this memo? Recent staff meetings have not been effective. The time of the staff meeting has been changed. The staff meeting time will be kept to 1 hour. The staff need to stop bringing their laptops.

9. What will Mr. Thompkins do on Friday? Hold a staff meeting Send out a meeting plan Decide the meeting date Discuss who will attend the meeting

10. What does Mr. Thompkins expect from meeting participants? They to give long, detailed reports. They need to be no more than 3 minutes late. They need to listen to what is said in the meeting. They need to come to the meeting, if it’s convenient.

11. Where should the following sentence be?

”Many employees have been coming late or skipping the meeting completely.”

[1] [2] [3] [4]

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3938 TOEIC Skills 2 Unit 3: Travel and Entertainment Unit 3: Travel and Entertainment TOEIC Skills 2


Unit 3: Travel and Entertainment

Section A

2


Track 15



Test Type1 2 3 4 5 6 7

1

Listening: Conversations3You will hear four short conversations. Read the questions. Choose the best answers.

Test Type1 2 3 4 5 6 7

Track 16

[Listening 1]

[Listening 2]

4. What does the man want? He wants to get a menu. He wants to try the dish with meat. He wants the salad with the dressing. He wants something without meat.

5. What will the woman do next? She will bring the man a menu. She will get the dressing. She will make a taco. She will bring the food.

6. How many of the dishes are for vegetarians? All of them Any of them Some of them None of them

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1. What do the women invite the man to do? Attend the opera with them Listen to an opera recording Join an amateur opera group Watch a program about opera

2. Why does the man refuse at first? He doesn’t understand the language. He isn’t interested in French cuisine. He doesn’t have time to do it right now. He has never been to any European countries.

3. What do the women offer to do before the opera? Teach the man Italian Sing an opera with him Eat dinner with the man Introduce him to the star

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Focus on Vocabulary 12

destinationvegetarian

behaviorbanquetperform

refusereception

facilities

the way a person acts, the way an animal actsa formal dinner with many people, usually to celebrate an eventa place where a person is going to, or a place where something is being senta person who only eats vegetables or fruit, and who doesn’t eat meatbuildings, rooms or pieces of equipment that are used for a purposeto entertain by singing, or acting; to do an action that requires skillto say no, to say that you will not accept somethinga party to welcome people or celebrate something

Match the words on the left with the meaning on the right.

Complete each sentence below using one of the words above.

1.

2.

3.

4.

This hotel has many , for example, a pool, an exercise room and a business center.

Talking in a loud voice, or other bad is not permitted in the concert hall.

He is a great musician and he loves to in front of a live audience.

She is not a strict , so she eats eggs, cheese, and sometimes fish.

[Listening 3]

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7. What is the woman’s problem? She got on the wrong plane. She could not catch her plane. The plane to Boston was late. She cannot find her seat.

8. Why is the woman going to Boston? To start a new job To have a business discussion To meet a friend To take a vacation

9. Look at the graphic. What flight will the woman take? [ 1 ] [ 2 ] [ 3 ] [ 4 ]

Destination Flight# Departure Gate[ 1 ] Baltimore LX 309 10:40 19

Atlanta OS 580 10:50 23Los Angeles LX 319 11:30 26

[ 2 ] Boston BA 432 11:40 19[ 3 ] Dallas SK 220 11:40 14

Seattle LX 329 11:50 29[ 4 ] Boston TK 1131 11:50 15

facilities

behaviorperform

vegetarian

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10. Where is the woman? At the end of the hall At the front desk In an elevator In a hotel room

11. Why did the woman have a problem? Her room was too close to the elevator. Her card key didn’t work. She wanted more pillows for her bed. She couldn’t find the elevator.

12. What does the woman need to do? Pack her suitcase Go the front desk Find her card key Get used to the noise

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[Listening 4]


Listen

Words can link together.

I’m afraid the bus is late today. I’ mafraid the bu sis late today.Example


1.

2.

3.

4.

5.

The of the station.

Would you like ?

The time.

Can I coffee, please?

I’m afraid the .

Listen again and draw an arrow ( ) where the sounds link together. Check your answers with a partner.

I’m afraid the dessert is all sold out. I’ mafraid the desser ti sall sol dout.



Track 18

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[Reading 1]

TO: Martha Apelbaum FROM: Linda de WinterDATE: 12/28 SUBJECT: The Aston Pines B & B in Melbourne

Dear Martha,

Thanks very much for booking a room at the Aston Pines B & B. We’re excited about having you as a

guest at our place in Melbourne this coming February. ---1.---, let me go over your questions one by

one. Yes, we can come and ---2.--- you up at the airport. ---3.---. We’ll be waiting in the arrivals area

holding a sign with your name on it. As for local ---4.---, Melbourne does have a good public bus

system, so getting around the city is quite easy. I don’t think you’ll need to rent a car, unless you’d like

to travel outside the city. Thanks for getting in touch, and I look forward to seeing you in February.

Best wishes,Linda

1. Anyway Besides Likewise Especially

2. drive get pick take

3. The airport will be open from 6:00 each morning to 9:00 each night. Please send on your flight details so we know what time to be there. Please let me know how long you would like to stay. Do you know how much money you’d like to spend?

4. timber taxation treatment transportation

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hotel is in front

soup or salad

bus is on

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[Reading 3]

[Reading 2]

Concert Hall Rules

Thank you for coming to the View Street Concert Hall. ---9.---.

1. All cell phones must be turned off during the performance.

2. You are not ---10.--- to take photos or make recordings during the show.

3. Selfie sticks are not allowed in the concert hall.

4. You are not allowed to bring in food or drinks from outside.

5. Loud or dangerous behavior is not allowed.

Guests that ---11.--- any of these rules, may be asked to leave. We ask everyone to be ---12.--- of others

and to sit back, relax and enjoy the show.

9. The concert hall is located at 521 View Street near the harbor. You can use your cell phone or computer to purchase tickets online. We ask everyone to read and respect the following rules. Talking loudly during the show might disturb other guests around you.

10. loaded permitted annoyed deserved

11. consume resemble suspect violate

12. confused considerate conventional congressional

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Extension: Work with a partner. Roleplay the following:

Going through immigration at an airport:

First, make a list of questions an immigration officer might ask.

Going through customs at an airport:

First, make a list of questions a customs officer might ask.

e.g. How long are you going to stay? e.g. Where are you coming from today?

............. What’s the purpose of your stay?

............. Passport, please.

............. I’m going to a conference.

............. I’ll be staying for five days.

............. Here you are.

............. I see. And how long will you be staying?

1............. I’m coming from Paris.

............. No, nothing.

............. Hi. Where are you coming from today?

............. No, I don’t.

............. Okay. Do you have any cigarettes or alcohol?

............. Paris? Ok. And do you have anything to declare?

2

Then, roleplay the conversation.

42

A Room With a View!

If you are looking for a special place with a great view for your next reception or business event,

---5.--- the Skyline Ballroom in the Whitmore Hotel. The Skyline Ballroom has full food and bar facilities,

advanced audio and video systems, a high speed wifi internet connection and a large stage. The

Skyline Ballroom is the perfect ---6.--- for seminars, musical performances or wedding receptions.

---7.---. And of course, if you have any guests coming from out of town, we can package your ---8.---

with rooms for the night in the hotel. Visit the Skyline Ballroom in the Whitmore Hotel and book your

event today.

5. look think option consider

6. time spot type hotel

7. You can check in to the hotel any time after 3:00 in the afternoon. It is a great opportunity for you to play with professional musicians. We have seating for up to 300 for dinner and up to 600 for a concert. And the pool is located downstairs and is open all day in summer.

8. food place event wifi access

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Section B

Track 19

1. How many specials are there at the restaurant? Four Three Two One

2. What is the rack of lamb served with? Wild asparagus Vegetable relish Mashed potatoes Mint salad dressing

3. What does Sandy offer to do for the listeners? Bring them alcoholic beverages Deliver their food as soon as possible Speak to the chef about special orders Leave them alone for as long as possible

7. Why is the woman visiting Bridgeport? She wants to enjoy the Parkview Hotel. She wants to visit the city’s parks. She is on her way to the airport. She is taking a journey in the morning.

8. Why does the woman want to find the hotel quickly? She is very tired and wants to rest. She is afraid of crime in the area. She wants to save time for touring. She wants to buy train tickets right away.

9. Look at the map. Where is the hotel? [1] [2] [3] [4]



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4. Where would you expect to hear this message? In Tampa On television In a terminal On an airplane

5. How could the flight still take off? If the pilot gets better If the passengers pay for new tickets If the airport opens up again If the weather gets better

6. What will the airline do if the fog does not clear? Pay for snacks Issue bus tickets Pay for accommodation Issue new plane tickets

10. How many movies are currently playing at the Metroplex Theater? One Two Three Four

11. Why should people go to the theater’s website? To get a coupon To purchase tickets To reserve the parking place To order their foods

12. What does the man suggest listeners do before the movie? Wait in the parking lot Listen to the Metroplex hotline Watch the trailers for coming attractions Get something to eat and drink in the theater

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Bridgeport Dr.

Park St.

Hig

h St

.

Cent

ral S

t.

[1]

[2]

[4]

[3]


passengersapologize

substituteinconvenience

regretdelayed

meantimeacademic

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The were waiting at the gate to board the plane.

We need to leave in 30 minutes, but in the would you like to have some tea?

I for being late this morning. There was a terrible traffic jam on the highway.

Is it possible to a salad for the french fries?

I to say that the flight to Singapore is now sold out.

The road in front of the hotel is currently being repaired. We’re sorry for the .

passengersmeantime

apologize

regretsubstitute

inconvenience

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1. All of the employees for a party last night at that new Italian place. got over got aloud got along got together

2. He was not to move his family to Hong Kong. direct typical practical willing

3. I only stayed for of days. a couple a few couple few

4. If we don’t , we are going to miss the last train. hurry up rush away brush over settle down

5. After many hours of searching we found a hotel. usually rarely finally hardly

6. If you the coffee over the sink, you won’t make a mess. pour knock hand mind

7. Our flight plan required us to in Tokyo for a night. pick up stop over start again drop around

8. There was a long in front of the ticket office. queue pace regard conduct

9. Don’t lie in the sun putting on sunscreen . onto unless outside without

10. We went to a restaurant for lunch. fancy partly alone surely

11. The company a sports day for all the employees. participated organized reckoned proceeded 12. The most return ticket is $149. cheap daily expense economical

13. Bob and Ann liked our room, but they said that was not as nice. they their theirs themselves

14. There is space at the of the bus for your luggage. back behind backed backward

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Test Type1 2 3 4 5 6 7

15. Did you find a place for the staff party? search cover purpose suitable

16. I don’t speak French, so I what he said. misunderstand misunderstood misunderstands misunderstanding

17. I around Asia and Europe when I was young. dated toured tripped viewed

18. the rain, maybe we should stay inside today. From Since Instead Considering

19. Check to make sure those mushrooms aren’t . pity pleasure poisonous prisoner

20. The road was closed for a week because of a . snow snows snowed snowstorm

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( ) The bus station is not far, so you can walk from here.

( ) She have to hurry or she will miss the flight.

( ) He came here during I was on vacation.

( ) This is the first time me to go abroad.

( ) Do you know what you want to have?

6.

7.

8.

9.

10.

( ) Have you booked the tickets to the opera yet?

( ) Have you go to many different countries?

( ) Could you tell me where to get to the museum?

( ) How did you like your trip?

( ) The salmon will be served with mashed potatoes.



has

for

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when(while) howalso: He came here during my vacation.

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Test Type1 2 3 4 5 6 7

[Reading 1]

1. Why did Ty Williams send the first email to Ms. Hill? Ms. Hill wanted to pay her bill. Ms. Hill had questions about the basic package. Ms. Hill was interested in specific channels. Ms. Hill needed help to cancel the service.

2. What advice did Ty Williams give to Ms. Hill? It would be cheaper to get two deluxe packages. It would be cheaper to get the Home Life Package. It would be cheaper to get the All in One Package. It would be cheaper to get the Basic Package.

3. How many channels are in the Movies 24/7 Package? 12 34 46 70

4. What most likely happened between these two emails? Ms. Hill called SkyCity Cable to order a package. Ms. Hill signed up a basic package on the net. Mr. Williams called Pat to help her make a package. Ms. Hill sent an email to Mr. Williams asking for a help.

5. What was Ms. Hill likely interested in? The cooking and academic channels The weather and news stations The cooking and Home Life channels The Basic Package

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To: [email protected] From: [email protected] Re: Cable Packages Date: Feb 15th

Dear Ms. Hill,

Thank you for your interest in our SkyCity Cable Television Service. I’m happy to tell you that you CAN make your own package by choosing a package and then adding channels “a la carte”. You can choose the Basic Package and then add any other channels that you want. However, it might be cheaper to choose one of the deluxe packages and then add the additional channels to that. I would recommend the Home Life Package.

You’ll find a list of the channel prices on our website at www.skycitycable.com/channels. If you could send us a list of all of the channels you would like, we would be happy to figure out the cheapest way to get them all to you. Also, our academic channels are a part of every package, including the Basic Package, so all of our customers are able to enjoy these channels too.

If you have any other questions, or you would like some help designing your cable television package, we would be happy to assist you at our customer support line at 1-800-776-9863.

Ty WilliamsCustomer Support, SkyCity Cable Television

To: [email protected] From: [email protected] Re: Cable Packages Date: Feb 16th

Dear Ms. Hill,

Thank you very much for your phone call this morning. I am writing to confirm the details of the cable television package that we designed for you.

We chose the Home Life package as it comes with all the channels on cooking that you were interested in. Below is the list of added channels that you chose as an “a la carte” option:

- Channels 43 from Outdoor Life - Channel 142 from Movies 24/7

The total monthly cost comes to $73.75.

If you have any other questions, or wish to make some adjustments on your package, please feel free to call our customer support line at 1-800-776-9863.

Ty WilliamsCustomer Support, SkyCity Cable Television

SkyCity Cable Television

Package Plans Price ListBasic (34 channels: Regular TV + Basic News, Weather & Sports) $40 / month -

Deluxe Packages Monthly Fee a la carte

Movies 24/7 Package (Basic + 12 channels) $70 / month $3.25 / month

The Business & News Package (Basic + 10 channels) $70 / month $4.25 / month

Home Life Package (Basic + 14 channels) $68 / month $3.00 / month

All about History Package (Basic + 10 channels) $65 / month $3.00 / month

Outdoor Life Package (Basic + 12 channels) $60 / month $2.50 / month

The All in One Package (every channel) $150 / month -

Note: All the academic channels are included in every package.


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Let’s Talk! 27Work in groups. Look at the following steps for taking an international flight. Put them in order.

After customs, leave the airport and enjoy your trip!

Give your reservation number to the check-in clerk.

When you arrive, get off the plane and go through immigration.

After you have your luggage, go through customs.

When the flight is called, show your boarding pass and get on the plane.

Go to security. Show your boarding pass. Go to the gate.

Go to the airport and go to the check- in counter.

Check your bags in, and get your boarding pass.

After immigration, go to the baggage claim and get your luggage.

Make reservation. Buy the ticket and get a reservation number.

3

When you finish, close your books and describe how to take an international flight.

Sandwich Menu – All Sandwiches just $4.991. Pastrami and Swiss Cheese on Rye Bread2. Roast Beef and Fried Onions on Rye Toast3. Grilled Ham and Cheddar Cheese on White Bread 4. Bacon, Lettuce and Tomato on Whole Wheat Toast5. Vegetarian Special - Grilled Vegetables on an Onion Roll

Free additions – Jalapeños, Olives, Onions, Tomatoes, Oil and VinegarFor just $1.00 each, you can add – Bacon, Cheese or Double Meat You are welcome to substitute any cheese or bread choiceCheeses – Swiss, Cheddar, Gouda and ParmesanBreads – White, Rye, Wheat or an Onion Roll

6. How many of the sandwiches come with cheese? One Two Three Four

7. How much extra do you need to pay to add a bowl of soup to a sandwich order? $1.05 $1.99 $5.99 $6.29

8. How much extra do you need to pay to add onions to a sandwich order? Nothing $1.00 $1.00 $4.99

9. If a customer has only $4.50, what could they buy for lunch? A ham and cheese sandwich A salad and a sandwich A bowl of soup and a salad A sandwich with no cheese

10. What can a customer do if they don’t want Rye Bread with their Pastrami sandwich? Order a different sandwich Bring their own bread Choose a different bread Pay $1.00 and choose a different bread

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Soup of the DaySoup and Salad only comboSoup and Sandwich comboSoup, Salad and Sandwich

– $1.99– $3.99– $5.99– $6.99

prices do not include 5% sales tax

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5352 TOEIC Skills 2 Unit 4: Human Resources Unit 4: Human Resources TOEIC Skills 2


Section A

1 2

Unit 4: Human Resources


Track 20



Test Type1 2 3 4 5 6 7

Track 21




1. Who is the man? An applicant A trainer An interviewer An intern

2. What kind of company is it? It is likely a clothing store. It is likely an accounting firm. It is likely a restaurant. It is likely a school.

3. What will the company do soon? Expand into new markets Restructure its management Eliminate excess staff members Close several unprofitable offices

4. What is the man asking about? How to apply for a job A job opening His job qualifications Where the job applications are

5. What does the woman suggest about the job? Experience is important. Not many people are interested. The man doesn’t have qualifications. She wants to apply for the job.

6. What will the man probably do next? Apply for the vice presidential job Read all of the other job applications Ask for input from other individuals Talk to the woman about leadership

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Focus on Vocabulary 12Complete the sentences below using the words or expressions in the box.

candidatequalifications

awardapplicant

internapply

representrésumé

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1.

2.

3.

4.

5.

6.

7.

8.

To means to officially ask for something such as a job, or entry into a school, etc.

A is someone who is being considered for a job, or a position, or an award, etc.

An is someone who works in order to get experience.

Your are the skills, education, experience, or licenses you need to do a job.

An is someone who officially asks for a job, or entry into a school, etc.

A is a document that describes your education, work history, your experiences, etc.

To means to act for someone, or speak for someone.

An is something you get for doing something very well. It is like a prize.


apply

candidate

intern

qualifications

applicant

résumé

represent

award

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10. What does the woman ask the man about? The number of sales reps The size of the sales staff The sales manager’s salary The budget of the sales department

11. How many years in total has the woman worked in the sales business? 10 years 12 years 20 years 22 years

12. How much money did the man offer the woman? $50,000 annually $10,000 weakly $10,000 monthly $100,000 annually

7. Why was the woman given an award? She is the highest rated manager in the company. She developed some innovative programs. She brought in more sales than anyone else. She cut costs more than other people.

8. What does the woman think of her award? She thinks she should win the award every year. She thinks the award is for everyone on her team. She thinks the award is not good enough. She thinks she should not get the award.

9. Who is the man? He is likely a stranger. He is likely her colleague. He is likely a journalist. He is likely a receptionist.

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Listen


Sounds can disappear.

I gave it to him yesterday. I gave it to him yesterday.Example


1.

2.

3.

4.

5.

I used to work in marketing.

I to send resume.

I’m afraid I the job.

Can you tell me job?

I’m afraid I much experience.

Listen again and draw a slash (/) where the sounds disappear. Check your answers with a partner.



Track 23

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.





[Reading 1]

Dear Ms. Barret,

First of all, we’d like to thank for ---1.--- for the manager’s position advertised on our website. After

going over and reviewing your application, I’m pleased to inform you that you’ve been short-listed for

an interview with our company. The interview ---2.--- on Monday, October 22nd, at 9:30 am. In

accordance with our equal opportunities policy, we would like to ensure you that all qualified ---3.---

will be considered for the position.

---4.---.

Regards, Ted Shalansky

1. applying settling urging advising

2. was held has been held will be held is holding

3. interviewers candidates managers employers

4. Thank you very much again for advertising on our website. Thank you very much for coming to the interview last Monday. Please send in your application form as soon as possible. Please confirm if these arrangements are convenient.

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[Reading 2]

[Reading 3]

Seasonal Sales Staff wanted

Astoria Fashions is looking for part-time sales ---5.--- for the holiday season. Applicants should be at

---6.--- 19 years old and have some experience in retail sales. We have positions at all our Astoria

Fashions stores. ---7.---. We will reply to all emails within 24 hours. Come and join the staff at Astoria

Fashions. You’ll have a great time, ---8.--- valuable working experience and put a little extra money in

your pocket.

Purchasing Manager wanted

Misty Dawn Fruit Juice is looking for a Purchasing Manager for our California branch. Applicants

should have experience working in ---9.---. Knowledge of citrus fruits, ---10.--- grapefruit, oranges and

lemons, is a plus. In addition, candidates will need to be healthy and fit, as the job requires a lot of

traveling around farms and ---11.--- heavy boxes. The position will start on June 1st.

---12.---. If you are interested, please send in your résumé by April 15th. Applications received after

that date will not be considered.

9. broadcasting agriculture real estate insurance

10. rapidly seriously potentially specifically

11. lifting flowing existing appearing

12. We apologize for any inconvenience this might cause. Industrial blenders for making fruit juice will also be available for purchase. The salary will be between $52,000 - $58,000, depending on your experience. The trucks will make deliveries of fruit juice every Tuesday and Friday.

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7. If you are interested, send your résumé to <[email protected]> Send us an email and we will give you our best fashion advice. You can find great holiday clothes at Astoria Fashions! So, if you have a complaint, get in touch right away.

8. get put pass take

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Let’s Talk! 18

Extension: Work with a partner. Roleplay the following:

1.

2.

Giving an interview for a part-time job as a cook in a restaurant

Giving an interview for a clerk at a convenience store

Work with a partner. Arrange the sentences to make a conversation.

............. 2:30? And who is your appointment with?

............. Ms. Anderson? Okay, please have a seat.

............. Hi. I’m here for a job interview.

............. 2:30. I’m a little early.

............. Okay. What time is your appointment?

............. It’s with Ms. Anderson.

1............. From a friend? I see. And what did you hear?

............. I heard about the job from a friend.

............. So, how did you hear about the job?

............. Yes, that’s right. And why do you want this job?

............. I heard that you were looking for cooks.

............. This is a good restaurant, and I’d like to cook here.

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Section B

Track 24

7. Who is the woman? A Certified Public Accountant A Human Resources executive A corporate accounting trainer A corporate management trainee

8. What will happen next week? Many of the listeners will take a test in accounting skills. All of the listeners will begin a corporate training course. Some of the listeners will be called back for an interview. Most of the listeners will begin to work in Human Resources.

9. Look at the graphic. What is the likely time? 10:00 am 11:50 am 1:00 pm 2:00 pm



[Listening 1]

[Listening 2]

4. What was announced about Fred Hodges? He will hire the man to work for him in London. He will transfer from Europe to run the local branch. He will retire from the company and move to Europe. He will be in charge of the company’s European business.

5. According to the man, who should consider moving to Europe? Workers with a child Young, unmarried workers Workers who plan to get married soon People who want to work for the company

6. Why doesn’t the man plan to go to Europe? He has three young children. He doesn’t want to work in London. He hasn’t ever worked with Fred Hodges. He isn’t interested in working for the company.

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1. What is the main point of this report? The stock price of Allied American Metals has collapsed. Several large investors want to buy Allied American Metals. Allied American Metals is hiring thousands of new workers. Allied American Metals will shut down some mining operations.

2. Why did Allied American Metals lose money last quarter? The market price of gold decreased. The company made many large investments. Gold prices have not changed at all this year. Labor costs are much lower in the previous year.

3. According to the report, what is the economic situation in Colorado? New gold mines have boosted the Colorado economy. There are many opportunities mining high- quality gold. Almost all workers in Colorado can easily find a good job. Colorado is one of the most difficult states to find work in.

10. What is the main purpose of this introduction? To present an award To announce a promotion To introduce the new boss To decide the banquet venue

11. Who is Jonathan Harper? A designer A public relations executive A university history professor A famous professional speaker

12. How did the man first meet Mr. Harper? They met during an awards banquet. They met in college. They met in the university history department. They met when the man was hired by the firm.

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[Listening 3]

[Listening 4]

Today’s Schedule

10:00 - 10:30 Meet with CEO

10:40 - 11:50 Company Introduction

12:00 - 12:50 Lunch in staff cafeteria

1:00 - 2:00 Test for job applicants


qualifiedbe promoted

criticismbrand

executivepromote

blogextensive

complaints or negative opinions about somethinghaving the necessary skills or experience to do a jobto move up in a company to a better joba person who manages and decides policy in a companythe name of a well-known product, the name of a well-known companywide, full, completeto make people know more about something, to make something populara website where people write about activities, their personal opinions, or their experiences

Match the words on the left with the meaning on the right.

Complete each sentence below using one of the words above.

1.

2.

3.

4.

He will to general manager next week, so he will be in charge of the department.

Nike is a well-known for running shoes and sports equipment.

He writes a about the best restaurants in town.

Pilots need to have training before they can work for an airline.

be promotedbrand

blogextensive

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1. The company will only hire salespeople. existed expected extended experienced

2. The worker’s union has voted to for a 10% wage increase. walk under hold out pull away hang over

3. I’m afraid that we misplaced your résumé. however anyhow whenever somehow

4. Can you me about the meeting tomorrow? remind repeat review relate

5. résumé were you printing during your break? Who Whom Whose Whoever

6. Ted studies evening at home to get his licence. never always often every

7. He was fired for the company’s rules. acting violating differing disagreeing

8. Our new manager is caring firm. but nor either than

9. Liz her chances of promotion because of her bad temper. caught up threw away punched out melted down

10. An applicant who looks neat and clean has the chance of getting hired. well best good better

11. It is Important to the correct procedures, when dismissing a worker. focus follow sound step

12. With two young children, Marjorie refuses to work overtime. quite however whatever absolutely

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1.

2.

3.

4.

5.

( ) The company will open two new branch offices in China.

( ) Even we reach our sales target we won’t get a bonus.

( ) We interviewed four people for the manager’s job today.

( ) Did you apply for the job that advertised on the web?

( ) Your application didn’t reach us in time.

6.

7.

8.

9.

10.

( ) That job doesn’t payment very well.

( ) Ms. Thompson will take over Michael’s job.

( ) Why did you leave your previous job?

( ) I have little experience this industry.

( ) We will send an email to the success candidate.



13. The meeting rooms are all at the moment. loaned undergone presented occupied

14. If you are confident in your skills, you don’t need to all the time. play off sign off show off power off

15. we get approval from the boss, we won’t be able to hire any new workers. Unless However Because Whenever

16. Many companies are starting to use social to advertise new jobs. media website internet network

17. She was to area manager. promised produced proposed promoted

18. The firm was for unfairly firing their workers. criticized struggled informed operated

19. He didn’t think he deserved the for top student. advice union worth award

20. She’s a fast learner, she’s struggling with the new accounting software. because therefore although unless

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inwas

if

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This should be ‘important’.



[Reading 1]


Test Type1 2 3 4 5 6 7

Michael Witter Wines - Internal Job PostingDepartment:Position:Salary:

Duties:

Requirements:

Respond to:

Corporate Communications Social Media Director$48,000 - $64,000

Develop and execute a social media strategy for promoting the Michael Witter Wines brand across a broad range of social media platforms. Monitor and respond to customer concerns and comments.

Experience in Corporate Communications, Public Relations or Media Relations.

Vern Hewitt - Assistant Director of Human Resources, with resume <[email protected]>


To: [email protected] Date: November12thFrom: [email protected]: SocialMediaDirector’sposition

DearMr.Hewitt,

MynameisLisaLeonardoandIhavebeenadeliverydriverforMichaelWitterWinesforthepastthreeyears.IaminterestedinthepositionofSocialMediaDirectorthatwasrecentlypostedontheinternaljoblistingsbulletinboard.

Idon’thaveanyoftheexperiencethatyousayyouarelookingfor.I’veneverworkedinadvertising,PRorcorporatecommunicationsbut,ifIcanbeblunt,noneofthosearegoodqualificationsforthisposition.Infact,that’swhymostcompaniesfailintheirsocialmediainteractions–theytreatitlikeadvertisingorPR.

WhatIdohaveisapassionateloveforwineandtheMichaelWitterbrand,adeepknowledgeofthewinebusinessandextensiveexperienceinsocialmedia.Iwriteablogonwine,called“TheCork”,withmorethan24,000subscribers.Ihave40,000followersonTwitter.

Iknowhowtowriteaboutwine.Iknowhowtoengagepeople.Iamtheperfectpersonforthisjob.Ihaveattachedmyrésuméandcopiesofmybestblogposts.IwouldlovetocomeinandtalkaboutwhatIcandotopromoteMichaelWitterWinesasyourSocialMediaDirector.

LisaLeonardoTheCorkblogwww.thecork.com

1. What is Lisa Leonardo’s job? She is a famous wine writer. She publishes a magazine. She delivers wine. She writes advertisements.

2. Which of these will the Social Media Director do? Create a corporate PR strategy Design advertisements for magazines Write scripts for TV commercials Reply to criticisms on online discussions

3. What mistake does Ms. Leonardo think Verne Hewitt is making? Offering too little money for this important job Thinking that social media is the same as advertising Hiring a director for social media relations Posting the job on an internal bulletin board

4. Why does Ms. Leonardo think she is ”the perfect person for this job”? She will work for a lower salary than others. She has experience in Public Relations. She understands wine, writing and social media. She works in Corporate Communications.

5. The word “execute” in the job listing is closest in meaning to: kill charm reason implement

6. Look at the text between Vern and Jim. What will Vern probably say next? That’s what I was thinking. Yeah, she’s a great driver. OK. I’ll send her some wine. Let’s have her make some wine.

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Jim? got a minute?

hi

have you seen this? www.thecork.com

I’ll check it out.

You’ll like it.

I just had a look, thanks. Who is this?

One of our drivers. Can you believe it?

She’d be great for that social media position

Vern:

Jim:

Vern:

Jim:

Vern:

Jim:

Vern:

Jim:

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[Reading 2]Let’s Talk! 27

7. What is the main purpose of this email? To remind Jason that they have a coffee appointment To ask Brenda to join him and Jason for coffee To suggest Brenda Larson as a good candidate To tell Mark that he will be the Regional Sales Director

8. Who is Brenda Larsen? Jason Hart’s superior Jason Hart’s co-worker Mark Peabody’s superior Mark Peabody’s subordinate

9. What does Mark Peabody think Jason Hart might be concerned about? Brenda Larsen’s age Mark Peabody’s title Brenda Larsen’s poor work Mark Peabody’s suggestion

10. Which of these does Mark Peabody NOT suggest Jason Hart do? Interview Brenda Larsen Meet him for a cup of coffee Consider Ms. Larsen for promotion Promote Ms. Larsen to Field Supervisor

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To: [email protected] From: [email protected]: Recommendationforpromotion Date: 09/2407:48:23

Jason,

AsI’msureyou’veheard,IhavebeenpromotedtoRegionalSalesDirectorforCentralAmerica.I’mnotsureifyouhaveanyoneinmindtotakeovermycurrentpositionasDistrict14SalesDirector,butI’dliketorecommendBrendaLarsen.

Brendahasworkedformeforsevenyears.Shehasbeenoneofmymostreliableandeffectivefieldsupervisors. Ialwaystrytotrainmystaff,soIhavebeenincreasingherresponsibilitiesoverthelastfewyearsandshehasperformedbrilliantly.Irealizeyoumightthinkthatsheistooyoungforsomuchresponsibility,butIhavecompleteconfidenceinher.

Iunderstandthatyoumayalreadyhavesomeothersinmindfortheposition,butIurgeyoutobringBrendainforaninterview.Ithinkyouwillseethatsheisaverysmartandimpressiveyoungwoman.

Ifyou’dliketoknowmoreabouther,wecouldgettogetherforcoffee.It’sbeenalongtimesincewe’vehadachancetotalk.

MarkPeabody

What job would be good for your partner?

Look at the questions below, and write down some other questions that might be good to ask someone at an interview.

Now, ask your partner questions. Write your partner’s answers down. When you finish choose a good job for your partner.

Questions Partner’s Answers

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

Are you good with computers?

What computer software programs can you use?

Do you like to fix things?

Are you good at fixing things?

What part-time jobs have you had?

Do you have any special qualifications?

Do you have any licences?

Do you like talking to people?

Do you like working outside?

Do you mind working at night?

Do you like to study and learn new things?

Are you good at solving problems?

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6766 TOEIC Skills 2 Unit 5: Manufacturing Unit 5: Manufacturing TOEIC Skills 2


Unit 5: Manufacturing

Section A

1 2



Track 25



Test Type1 2 3 4 5 6 7



Track 26


4. What does the man tell her to do? The woman should run the conveyor belt. The woman should check the condition of the packages. The woman should pack the boxes. The woman should report to the main office. 5. How does the woman reply? She says that she can do it. She asks for further explanation. She thinks it is terrific. She wants to send the boxes to the shipping.

6. What is NOT one of the problems? Boxes that are not closed Boxes that are broken Errors on the labels Problems with the conveyor belt

1. Where are the speakers? On a construction site In a factory In a repair shop In an office building

2. What does the woman suggest? They should purchase safety glasses. They should use some equipment for protection. They should turn off all the machines. They should walk around the building.

3. How does the man reply? He agrees with her. He disagrees with her. He is worried about it. He says not to worry.

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Complete each sentence below using one of the words in the box.

unionfactory

customsconveyor belt

repairmonitor

deliverquality

◆◆

◆◆

◆◆

◆◆

1.

2.

3.

4.

5.

6.

The labor negotiated with the company for higher salaries.

The company installed many new machines in their .

The main machine is broken, so we need to it right away.

The manager carefully watched the production line on the .

The products are carried on a which moves at a speed of 1.2 meters/second.

The shipment has to clear before it can be delivered to the warehouse.

unionfactory

customsconveyor belt

monitorrepair

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10. What is the problem? A union wants the factory to shut down. Salaries are much too low. The factory has gone bankrupt. There is an argument about salaries. 11. What does the union want? Lower wages but better medical care Shorter working hours and more money More money and improved medical care Reduced wages but free health care

12. What does the woman think will happen? The union will be forced to negotiate. The factory will probably shut down. New workers will be hired after the others are fired. The company will give in to their demands.

7. What are the speakers talking about? The design of their new t-shirts A delivery schedule Placing an order for some t-shirts Getting a quote for the shipping cost

8. Why is the woman in a rush? She ordered the wrong items. Her clients are waiting. She forgot to buy insurance for the cargo. She doesn’t have much time to change the design.

9. Look at the graph. What day is it now? March 27th March 28th March 29th March 30th

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Listen

Listen again and circle where the sounds mix together. Check your answers with a partner.

Sounds can mix together.

Our new model was released las-chear.Where di-jew put the screwdriver?

Our new model was released last year.Where did you put the screwdriver?

Example


1.

2.

3.

4.

5.

Can you tell me yesterday.

I don’t know much training program.

I’m afraid they had to hours.

was not a .

When to him?



Track 28

1.

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6.

7.

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Ship Port Arrival Departure

MV Dover L.A.3/28 3/30

14:00 00:15

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what you did

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[Reading 1]

Production Line Start-up Procedures for the Bottling Machinery

1. Make ---1.--- that nobody is standing near any of the machines. 2. Turn on the main power switch.3. Turn on the “Line in Operation” (flashing red) lights to ---2.--- people about the start-up.4. Turn on the Power A, Power B and Power C.5. Turn on the main conveyor belt motor.6. Turn on the Bottle feeder, Product filler and the Capping machines, in that ---3.---.7. Turn on “Liquid Product Supply” feed.8. ---4.---.

1. off out sure over

2. aim warn check retain

3. sequence separate senate shake

4. Finally, check to make sure that all the power has been turned off. Revise these procedures and show them to the Production Line Manager. Make sure that you consume all the products coming off the production line. Watch the line for a few minutes to make sure everything is operating properly.

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[Reading 2]

Editorial: No New Construction

---5.---. The project is expected to take up to three years, and during this time the city will have to suffer unwelcome noise and dust. The factory itself will be constructed on a site ---6.--- from Riverside Park and many beautiful trees that are hundreds of years old will be cut down. To make matters worse, the new factory will not lead to higher ---7.---, as the majority of the workers will be moved to Rainville from the company’s factory in Edgewood that will be closing down. So what is the point in moving forward with this project if it brings in no extra jobs? The factory will be a major headache for the city. We believe that city hall should seriously ---8.--- this project.

7. employment production profits costs

8. convey reconsider mend restore

5. The city of Edgewood has announced plans to build a new city hall. The city of Rainville has announced plans to build a new park . A new car factory to be built in Rainville will mean trouble for the city. A new food factory opening in Edgewood will cause many problems.

6. by off near across

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[Reading 3]

11. The conveyor belt was arrested after the fall. The Pea and Beet Processing Facility has not yet been located. Paulson’s right arm was broken in several places. Paulson injured them severely.

12. following follow being followed having followed

9. hurt waste spare injure

10. Sole Remote Punctual Standard

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Big Sky Food Processors - Accident Report

On November 27th, at approximately 4:24 pm, Ronald Paulson, a line worker in the Lewiston, Idaho Pea and Beet Processing Facility, was seriously ---9.---. Mr. Paulson was taken to the local hospital by ambulance and is currently in stable condition. According to Mr. Paulson, he was told by his manager to clean a conveyor belt while the belt was still in operation. ---10.--- procedure is to shut down the belt before it is cleaned. While cleaning the belt, Paulson’s jacket got stuck in the belt which caused him to fall approximately 3 meters to the floor of the factory. ---11.---. It is recommended that the company improve staff training at all levels and emphasize the importance of ---12.--- all safety guidelines for the proper operation and maintenance of machinery.

Let’s Talk! 18

Company Products People Factory Head Office Founded Factory Size Production

Lyra Manufacturing printers 593 Mexico Austin, U.S.A. 1991 20,385 m2 1550 / dayVirgo Heavy Industries motorcycles 938 Vietnam Paris, France 1982 52,065 m2 3,450 / dayCorvus Automotive cars 1479 India New Delhi, India 2011 65,860 m2 580 / dayPegasus Industries bicycles 155 Thailand Vancouver, Canada 2008 68,230 m2 8,700 / dayOrion Tech computers 408 China Shanghai 2006 38,890 m2 1,100 / dayCarina Sound stereos 1276 Taiwan Taipei, Taiwan 1986 62,460 m2 5,170 / dayTaurus Communications cell phones 1438 Slovakia Helsinki, Finland 2002 65,910 m2 9,500 / day

Look at the graphic. Answer the questions below.

1.

2.

3.

4.

5.

6.

7.

8.

What does Lyra Manufacturing make?

How many people work at Virgo Heavy Industries?

Where does Corvus Automotive make their cars?

What company makes cell phones?

When was Orion Tech founded?

Where is the head office of Taurus Communications?

How many bicycles does Pegasus Industries make a day?

How big is Corvus Automotive’s factory?

Extension: Work with a partner. Look at the graphic. Ask your partner five questions each.

A

C

D

B

A

C

D

B

A

C

D

A

8,700

Helsinki, Finland

2006

Taurus Communications

India

938 printers

65,860m²



Section B



Track 29

4. Where would you expect to hear this speech? A medical supply store A harbor A post office A toy factory

5. What was the problem with the shipment? Incorrect order Late arrival Missing elements Broken parts

6. What is the suggested solution to the problem? Taking on new workers Fixing the machine Firing the packagers Returning money to people

7. What is the company asking its workers to do? Work for less money Work more safely Work longer hours Finish work early before Thanksgiving

8. What is the reason for the company’s request? It needs to finish this work before the busy season. It needs to hire more workers. It wants everyone to relax during Thanksgiving. It doesn’t have enough money to pay its workers.

9. What will happen when the factory is completed? All the workers will move. Workers won’t work overtime. The current factory will close. The workers will get paid.

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1. Where would you expect to hear this speech? It is likely in a factory. It is likely in a hospital. It is likely in a garage. It is likely in a store.

2. What is the problem in Building B? The cooling tank is too hot. The cooling tank is leaking. The cooling tank is too cold. The cooling tank is cracking.

3. How did the company respond to the problem? By shifting production to another location By shutting down the plant entirely By creating a new building By buying a new cooling tank

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[Listening 3]

10. Why are younger people more interested in cooking? They have more time. They want to be healthy. They can save 17% of their income by cooking at home. They generally have more money.

11. How has wine changed? It has become sweeter and less expensive. It has become drier and more expensive. It has become healthier and more tasty. It has become better and cheaper.

12. Look at the graphs. What graph shows the production of wine and beer? [ 1 ] [ 2 ] [ 3 ] [ 4 ]

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[Listening 4]

[ 1 ]

[ 2 ]

[ 3 ]

[ 4 ]

beerwine

Focus on Vocabulary 21Look at the words in the box. Are they nouns or verbs? Write each word under the best category.Note: Some words can be both nouns and verbs.

remain

incident

solution

warning

violate

suggest

decrease

priority

respond

emergency

procedure

investigation

distributor

regulation

witness

◆◆◆

◆◆◆

◆◆◆

◆◆◆

◆◆◆

Nouns Verbs


incident

solution

warning

witness

priority

emergency

procedure

investigation

distributor

regulation

remain

violate

*decrease

respond

*witness* can also be nouns

suggest

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13. Can you what model you would like us to send? impose possess specify acquire

14. They had to the factory for a few days because of chemical spill. wipe on pick out hang up close down

15. I always leave a list of important phone numbers the phone. to for by as

16. Someone left the water all night and flooded the basement. calling doing playing running

17. Everyone who works here is responsible for his or her own safety. spare personal apart aside

18. Make sure that the is under 25°C. temper temporary thermometer temperature

19. They were given a for violating safety regulations. warning charter rational coalition

20. Put the tools in the so we can wash them. sink slim seek sunk

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1. Make sure you all of your tools away. go put run break

2. we hear otherwise from headquarters, we will continue to produce this item. After Until Despite Although

3. It took a whole week to the cause of the printing problem. work up work off work out work over

4. When the power is turned on, the finished products will of the machine and into this basket. slide in drop out polish up power on

5. We managed to increase the speed of the machine by the electrical voltage. adjust adjusted adjusting was adjusted

6. The new work rules should be posted so will know what to do. every other colleague everyone

7. In case of fire, please proceed immediately to the exit to your work station. lower nearest quickest increased

8. A warranty card is supposed to be included the instructions in the box. for with from across

9. Proper safety equipment is required worn at all time on the factory floor. to be been being has been

10. That machine is difficult to repair. fair kind quite sort

11. The foreman assigned to lead the investigation into the accident. himself yourself ourselves themselves

12. The cause of the accident was a small in the engine. fate proof crack terror

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Test Type1 2 3 4 5 6 7

1.

2.

3.

4.

5.

( ) You need to get permission to enter this area.

( ) We turn off all machines while the lunch time.

( ) We were delayed due to the heavy rain.

( ) We need to rise our sales next year.

( ) Do you know what our expect sales are?

6.

7.

8.

9.

10.

( ) Did someone forget to lock the warehouse yesterday?

( ) The plant will start operation in April.

( ) Make sure that you put your tools away each day.

( ) I told to my customer about the new designs.

( ) The problem caused by a software bug.



wasexpected

raise

during

C

B

C

B

C

C

C

B

B

A

D

D D

D

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A

A

B

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Test Type1 2 3 4 5 6 7

1. Who is Brad Williams? A warehouse worker An industrial plumber A construction foreman A part-time race car driver

2. How was Mr. Williams injured? He crashed into a truck. Heavy metal parts fell on him. He was hit by a speeding forklift. He tripped over some pipes on the floor.

3. What is thought to be the cause of the accident in the warehouse? Alcohol and drug use The forklift needed repairs The shelving unit was weak An employee with poor work habits

4. Look at the email from Morton Hooper. Where should the following sentence be?

“I heard that he’s already talking about taking us to court.” [1] [2] [3] [4]

5. What did Mr. Hooper tell Ms. Eccles to do? Change the safety procedures right away Purchase slower forklifts Test Mr. Williams for alcohol and drug use Build new shelving units that are secure

6. How did Ms. Eccles react to the email from Mr. Hooper? She wrote a report about warehouse safety. She asked Mr. Hooper to make new safety rules. She called a meeting with her staff to make improvements. She shut the warehouse to improve safety.

7. According to the minutes from the meeting, what was decided? New safety rule posters need to be posted. Slower forklifts with limited speed need to be bought. Workers who don’t follow rules with be punished. Stronger shelving units will be built.

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Northridge Lumber and Construction Supply

Accident ReportDate of Incident: December 3rd, 10:43 AMLocation of Incident: East Building loading dock

Description of Incident: Brad Williams, a part-time worker in the warehouse, was loading pallets of wood

onto a truck with a forklift. While turning a corner, his forklift hit a large 12 meter shelving unit. The entire

shelving unit full of pipes and pipe fittings fell onto the forklift. Mr. Williams was hit by the falling parts

and sustained serious injuries to his right leg and foot. The cause of the accident is still under investigation.

However, Mr. Williams has been given several warnings for driving his forklift too quickly. And witnesses

who saw the accident said that Mr. Williams was driving too fast.

Reported by: Carol Eccles, Warehouse Supervisor

Date:

Present:

Agenda:

Decision made:

To: c.eccles@northridge lcs.com Time/Date: Dec. 3rd 15:54:29 From: m.hooper@northridge lcs.com Subject: Warehouse accident

Carol,

What the heck is going on in the warehouse? This is the third serious accident we have had in the last six months. -[ 1 ]- .

We’ve just heard from the Emergency Room at St. Eleanor’s Hospital that Brad Williams has broken his leg in several places. Thank God, he wasn’t killed. Blood testing at the hospital found no evidence of alcohol or drugs in his system. -[ 2 ]-.

You have got to improve safety procedures and start reporting people who don’t follow the rules. -[ 3 ]-. Also, we need to do something to secure the shelving units better. Finally, Williams should have been reported for his fast driving. The warehouse is a work space, not a play space. -[ 4 ]-. I’ve heard reports that he is always playing around and driving too fast. Why does he still work for us?

This is serious. You need to take immediate steps to improve the safety situation.

Morton HooperNorthridge Lumber and Construction Supply

[Reading 1]

Minutes

December 6, 14:00 to 16:00 Meeting Room B

Warehouse manager Carol EcclesTeam leaders, East building Jeremy Rendel, Dorothy McCain, Derek PinkerTeam leaders, West building Andrew Chen, Malcom Duval, April McCarthy

Safety regulations at the warehouse

ACTIONS PEOPLE IN CHARGE COMPLETION1. install speed limiters on the forklifts Jeremy R., Andrew C. Dec 30th 2. install safety barriers around the support posts Dorothy M., Malcom D. Dec 15th 3. set clear penalties for breaking safety rules Carol E., David Carr (HR dept.) Dec 10th

(New penalties will be publicly announced to everyone on December 15th )

Location:

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[Reading 2]

8. What is the purpose of this request? To assign routine maintenance work To discuss expansion of the bottling line To fix a mechanical problem To request that more people be assigned

9. Why is this issue important? It is causing a major public relations issue. No one knew about the problem. Many products are not passing inspection. The problem has closed the factory.

10. Who has been put in charge of fixing the problem? Jenny Fern Pauline Davis Thien Nguyen Walter Porterfield

11. When should the problem be addressed? It should be fixed as soon as possible. It needs to be dealt with by the end of the week. The workers should take care of it when they have time. The staff should do it during scheduled maintenance.

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Let’s Talk! 27Part One: Work with a partner. Look at the Stages of Production chart below. Ask and answer questions. For example:

Part Two: Work with a partner. Ask and answer the following questions.

1.

2.

3.

4.

What happens during the planning stage?

What happens during the scheduling stage?

What happens during the production stage?

What happens during the follow-up stage?

Planning• test designs• do market research• plan quantities

Production• start work• keep records of work• maintain the schedule

Scheduling• schedule work• making deadlines• ordering supplies

Follow-Up• test for quality control• follow-up with customers

Stages of Production

1.

2.

3.

4.

5.

6.

How do you think a shampoo company does market research?

What kind of supplies will a shoe company need to manufacture shoes?

How do you think a beverage company might develop a new drink?

How do you think companies follow-up with their customers to check for quality control?

During the Production stage, what kind of records do you think companies need to keep?

Think of a product, for example, some new running shoes, or a new flavor of gum, or a new kind of

tofu, etc. What do you think the company needs to do to start making and selling this new product?

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8180 TOEIC Skills 2 Unit 6: Office Technology Unit 6: Office Technology TOEIC Skills 2


Unit 6: Office Technology

Section A

1 2


Track 30



Test Type1 2 3 4 5 6 7



Track 31


4. What is the problem being discussed? The IT department is going on vacation next Friday. The wifi networks are shutting down next Friday. There’s an argument over who should work on Friday. No computer experts will be in the office next Friday. 5. How do the men feel about the problem? They are concerned. They are enthusiastic. They are annoyed. They are eager. 6. What can be inferred about the woman? She works for the IT department. She will call the man on Friday. She wants to take a vacation on Friday. She doesn’t usually like to shop.

1. Where are the speakers? In an electronics store In a hallway In a repair shop In an office building

2. What does the woman think about the problem? It is a difficult problem to fix. It is not a problem for her to help him fixing it. She doesn’t think he can do it next time. She wishes the copy machine had better notes.

3. What can be inferred about the man? He has only worked with her today. He has forgotten how to use the copy machine. He doesn’t like to ask the woman for help. He has been shown this before.

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Focus on Vocabulary 12Look at the words in the box. How many syllables are in each word?

cordpanel

( )( )

◆◆

( )( )

laptopsignal

◆◆

( )( )

manualconnect

◆◆

( )( )

recycleremove

◆◆

( )( )

spreadsheetwireless

◆◆

For example: ink (1); copy (2); projector (3); available (4)


1.

2.

3.

4.

5.

6.

If you don’t know how to use the printer, you should read the .

I can’t to the internet right now. There seems to be a problem.

I have a network at home, so I can use my computer anywhere I like.

I think we’re going to need an extension .

I put together a to keep a record of our costs and to do some calculations.

There are many companies that old computers in order to recover valuable metals.


connect

wireless

cord

spread sheet

recycle

manual

12

22

32

32

22

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Listen

People stress important words.

How do you log on? How do you log on?Example


1.

2.

3.

4.

5.

I’m afraid I .

Can you this letter?

I projector.

The copy machine .

Remember to you quit.




Track 33

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.




10. What is the man’s problem? He has misplaced his identification card. He needs access to a new computer. He has forgotten the company password. He is unsure how to access his messages.

11. What does the woman think about the system? It’s literary. It’s hollow. It’s familiar. It’s confusing.

12. Look at the graphic. What is the man’s email ID number? abanet.com p1r3a5c7t9i2c4al A4301 2718

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[Listening 4]

7. What has happened to the printer? It is out of paper. A paper is stuck in the printer. It needs a new ink cartridge. The paper tray needs to be cleaned.

8. How does the woman respond to the man’s question? She wants to help him solve the problem. She doesn’t have time to fix the problem. She doesn’t know what the problem is. She thinks it’s not a serious problem.

9. Why is the man confused? He doesn’t know who to talk to. He can’t find the paper that is stuck. He doesn’t hear the ringing sound. He changed the ink cartridge recently.

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[Listening 3]

Employee: Don Simms A.

email:

email password:

phone #:

ext #:

[email protected]

p1r3a5c7t9i2c4al

555-7538

2718

ID # A4301

Reading: Text Completion7 Test Type1 2 3 4 5 6


[Reading 1]

Problems with the Scanner

We’ve heard that some people have been having trouble using the scanner following our latest operating system ---1.---. If this is the case, please try the procedures below to fix the problem:

1. Make sure that the office scanner/printer is turned on. Also check to make sure that the printer has ink, and that there are no warnings on the printer’s control panel. 2. Check that the printer’s USB cable is properly ---2.--- to the Local Area Network. 3. Make sure that you install the latest available update.4. If the problem continues, ---3.--- the printer drivers in your system, and then reinstall the new printer software. Don’t forget to restart your computer after installing the new software. ---4.---.

1. upgrade alarm counter canal

2. assisted connected evolved leaked

3. propose delete occupy preserve

4. If these procedures still haven’t fixed the problem, please contact the IT department. It only takes a few minutes to learn how to use the scanner/printer. The following procedures should help you to use the scanner. These scanners should be on sale for another three months.

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forgot my password

is out of paperdon’t have a

tell me how to scan

save your work before



[Reading 3]

TO: All Staff FROM: The Office of Research and DevelopmentSUBJECT: Access to Online Papers DATE: 6/14

The Office of Research and Development is pleased to announce that starting next week, all employees ---9.--- online access to over eighty of the country’s leading online journals; please see the attached list for a complete description. In order to access the journals, it will be necessary for you to download the Qisco Quick Service application. ---10.---. The application will give you access to a special server through which you can connect directly to the various journals ---11.--- having to provide any kind of password or login information. We hope that this ---12.--- will help to reduce the amount of time that people spend looking for articles.

www.qiscoquick.com/journals/application

9. are given were given have given will be given

10. You can do this by clicking on the link below. You can read many great articles in these journals. All staff are asked to apply for the new position. The topics include economics, marketing and psychology.

11. with while without whether

12. regard interest publicity arrangement

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[Reading 2]

To printer users

To replace the toner cartridge in the KONO 88WS Copier/Printer, open the front panel and locate the yellow toner handle. Turn the handle ---5.--- until it clicks. Then, pull the empty cartridge straight ---6.--- to remove it. Next, prepare a new toner cartridge. Take it out of the box and remove the paper seal on the cap. Then, put the new toner cartridge back into the printer, pushing firmly until it clicks into place. Turn the yellow ---7.--- back to the original position. ---8.---.It will take approximately 30 seconds for the machine to be ready for use. Please consult your user’s manual if you experience any problems.

5. reverse contrary opposite clockwise

6. by out way upon

7. cartridge handle button lever

8. Then, close the front panel. Then, turn it off. Next, you can see the cartridge. Open the two caps.

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Let’s Talk! 18Complete the passage using the words below.

Now, work with a partner. Close your books and try to explain how to log on to a wifi network.

Connecting to a wifi networkTo connect to an available wireless network follow the steps below.

First, go to “Settings” and “Wifi”. Make that wifi is turned on. If your wifi is off, turn

it on. Your device will then search for an network. Choose the name of the wifi

network that you to use. If there is a password for the network, the password

and choose “Ok”. Your device will then connect to the network. After you join the network you will see a

check mark next to the wifi .

enter◆ icon◆ automatically◆ available◆ choose want sure◆ ◆ ◆

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Section B

4. Where would you probably hear this speech? In a computer store In an elementary school In a public library In a university

5. What is the problem with the faculty lounge? There are not enough new computers. The computers are out of date. Unwanted people are crowding it. There are too many professors using the computers.

6. What is the solution to the problem? Several new computers will be bought. Those who use the computers will be given time limits. Open access to the lounge will be restricted. Only professors may use the computers from now on.

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[Listening 2]

Track 34



[Listening 1]

7. What is being changed in the office? The internet settings The number of workers The office layout The overall size of the room

8. What is the goal of the change to the office? It will create a quieter workplace. It will discourage group projects. It will help people work together. It will make the room more beautiful.

9. What can be inferred about the office right now? It does not include barriers separating desks from each other. It is having problems with people being unproductive. It contains a single large space for people to sit and work. It has failed to provide workers with access to the Internet.

10. What are some of the recent additions to office suites? Email Word processing Spread sheets Page design

11. What is an advantage of using an online office suite? It is cheaper than computer-based office suites. It is easier to learn how to use. It is easier to share and move files. You can use these programs on your computer.

12. Look at the graphic. Which graph shows sales of web-based office suites? [ 1 ] [ 2 ] [ 3 ] [ 4 ]

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We should our website right away because much of the information is old.

Can you in this file and send it to me as a PDF?

Computers have four main : input, storage, processing and output.

The school uses a to store information about student grades and so on.

To use the photocopier you have to enter a .

This is not an important email, so please it.

1. What is this speaker talking about? Cost Communication Outsourcing Security

2. What will Marcy do? Install a new system Turn on the copying machine Give out new codes Use the old passwords

3. What will happen in September? The machine will be replaced. The machine will erase old information. The machine will run a new system. The machine will not be secured.

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1. The company has a for being an innovative and cutting-edge company. reduction opposition reputation reflection

2. I can work with operating system you install. however whoever whenever whichever

3. They are going to the new telephone network this weekend. pick up post up hang up hook up

4. We no longer use paper forms for our customer surveys. satisfy satisfied satisfying satisfaction

5. My computer has picked up a of some kind. vessel waste virus witness

6. You have to your bank card quickly or the card reader won’t read it. pull out press up play in pick over

7. If you want to open up any of the apps, just on the icon. tap tape tip tear

8. The support center is the street from the office. about across among around

9. We test all the electronic before they are sold. continents components contrasts compositions 10. You might have to adjust your printer’s if you want to print in color. sums statues settings swings

11. its small size, this computer is surprisingly fast. Unless Although Concluding Considering

12. I’m getting used to the new operating system. holy daily lively still

13. They will probably the price of these laptops, after the new models come out. drop off break out mark down sharpen up 14. For security reasons, computer passwords should be changed as as possible. often usual quick faster

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Test Type1 2 3 4 5 6 7

15. is the most complicated and confusing website I have ever seen. That They These Though

16. This copier can produce resolution images than most commercial printers. huge higher lovely longer

17. a complete lack of training in IT, Mark was put in charge of running the computer network. In fact Despite Although However

18. These fingerprint scanners are the thing in data security technology. late later latter latest

19. The servers shut down for maintenance this coming Sunday. being will be are going have been

20. Our inventory control system what comes in and goes out of the store. shakes attempts monitors launches

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1.

2.

3.

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5.

( ) These batteries usually last a long time.

( ) It is not working, so we need to have repaired.

( ) Is he the electrician who was here yesterday?

( ) It is broken since last week.

( ) I’m afraid our WiFi is down at the moment.

6.

7.

8.

9.

10.

( ) Could you let her know when it’s fixed?

( ) You need to enter password.

( ) We don’t have enough money to buy that.

( ) The part that I order has not come yet.

( ) Please fill with this form immediately.



ordered

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Test Type1 2 3 4 5 6 7

[Reading 1]

1. How can Tri-State Office Machine Supply sell the printers so cheaply? The printers are out of date models. The machines are all slightly damaged. The copiers are all from unknown brands. They are all used and reconditioned machines.

2. What did Monty suggest to Roger? He suggested buying used printers. He suggested leasing brand new printers. He suggested repairing their old printers again. He suggested buying the latest high tech printers.

3. Which of the models in the advertisement is Roger interested in? The oldest one The newest one The cheapest one The most expensive one

4. Why did Roger ask Monty to try to negotiate the deal? Monty is older than Roger. Roger is the senior partner. Roger is a better negotiator. Monty is a better negotiator.

5. Why is Roger not interested in the Scan-Touch or Compuprint machines? He wants only the latest, most up-to-date models. Price isn’t as important to Roger, as it is to Monty. He doesn’t think they are as reliable. They don’t need the added features of the higher priced models.

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Monty,

Take a look at this ad. The other day, when we were talking about replacing our

printers, you suggested leasing new machines to save money. This might be even better.

I’ve heard good things about Printertech, and since we don’t need WiFi, or double-sided

printing or any of that other fancy stuff, a couple of those GB650s might be enough

for us. It sure beats the $3000 price of the newer models. We could probably talk them

down to $2400-$2500 for two of them.

You’re better at bargaining than me, so why don’t you give them a call and see if they

would be willing to give us a better price?

Talk to Pietro first, since he’ll be the one responsible for setting them up and managing

them. If he thinks it’s a good deal, go ahead and make it happen.

Roger

• Printertech GB650

• Scan-Touch 43X-20

• Compuprint ScanMax XR5

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Let’s Talk! 27Work in groups. Look at the instructions below. These instructions tell students how to register for a class online. Put them in order.

After you verify your address and phone number, you will be connected with the Student Information System.

A Log-in to Student Information System screen will appear. Enter your student number and password.

The Registration menu will then open. Select Add/Drop Classes.

To get started, click the Registration button In the top right corner of the Student Information System.

First, go to the Student Information System (SIS) website and click on Log-in to Student Information System.

When you have finished adding all your courses click on the Update button in the bottom right corner. You can then print out a copy of your schedule.

When you enter your student number and password, a screen will come up asking you to confirm your address and phone number. If everything is okay, click ok.

Next, select the faculty, the year and the class that you want from the drop down menus.

When you have selected a course, click the Add Course button. That course will then appear on your schedule.

Repeat this process until you have selected all the courses you want.

Now, close your books and describe how to register for a class online.

Extension: Work with a partner. Explain how to register for a class at your school. If you need to prepare, write out the steps below.

[Reading 2]

6. What is the main purpose of this document? To warn against shredding important legal documents. To encourage users to purchase the shredder To develop high quality document shredders. To ensure the safe operation of the machine.

7. Who is allowed to repair the shredder? Only managers who are in charge of the office Engineers who are permitted by SunTech to do the work All SunTech employees who have worked in the office Only managers with engineering qualifications

8. If the shredder jams, how should the user fix the problem? Turn the machine on and pull the jammed paper out. Turn the power on and off before proceeding. Turn the power off, pull the plug, then the paper pull out. Open the case and safely remove the paper.

9. Why should the paper shredder not be placed in a bright, sunny area? It could get too hot. It might jam the machine. It is not meant to be visible. It is dangerous for children.


“Never attempt to repair the shredder yourself.” [1] [2] [3] [4]

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9594 TOEIC Skills 2 Unit 7: Purchasing Unit 7: Purchasing TOEIC Skills 2


Unit 7: Purchasing

Section A


Test Type1 2 3 4 5 6 7

1 2


Track 35


Track 36




1. What was the man planning to do today? Go to work Go shopping Cook a meal Tidy the house

2. Why is the woman going out? She needs to get something for work. She wants to go to the dry cleaner. She can’t find her gardening shoes. She has to go to her office this morning.

3. What will the man do next? He will cut the lawn. He will wash some clothes. He will plant the flowers. He will take a long nap.

4. What does the woman ask the man? Which color uniform is best Who will order the uniforms When the uniforms will arrive If he has ordered the uniforms

5. Why did the men wait? They thought the price might come down. They wanted to think about the decision. They didn’t know what color to order. They couldn’t afford to buy the uniforms.

6. What did the woman decide to do? Get the red uniforms Buy new blue uniforms Continue to use the old uniforms Recycle the blue uniforms

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Focus on Vocabulary 12Match the words on the left with the meaning on the right.

shipmenton sale

accountingestimate

invoicereceipt

packing listsubmit

a document that shows how much was paid for goods that were purchaseda list of the goods that are in a box or packageto give a document (a report, a proposal, etc.) to someone; to hand ina document that shows how much goods or services will costgoods that are being sent from a company to a customerselling at a price that is lower than normalthe job or system of keeping the financial records for a companya document with a list of goods and the prices that need to be paid

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Listen


Words can link together.

Do you know how much it is? Do you know how mu chi tis?Example


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I put the desk.

I’m afraid we’re our pens.

You need to .

The packing box.

It’s expensive but I need to get it.


[Listening 3]

7. Where does this conversation likely take place? In a computer store At the local post office On a factory assembly line In the shipping department

8. How long will it take for the man to get his order? A few days About a week Less than two weeks More than one month

9. Why is the man buying new equipment? His current equipment is unreliable. He wants the have the latest models. His current equipment is very reliable. He likes to spend money on new equipment.

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Listen again and draw an arrow ( ) where the sounds link together. Check your answers with a partner.

[Listening 4]

10. What is the man’s problem? He is worried about the accounting department. He needs an invoice today. He lost a recent invoice. He is confused about the latest order.

11. Why does the woman ask about the accounting department? They should have received the invoice. She is curious about what their problem is. She wants to know how to contact them. She thinks the order has not yet been delivered.

12. What can be inferred about the woman? She is worried about the accounting department. She works for the same company as the man does. She lost the latest invoice. She feels bad that they man didn’t get the invoice.

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Track 38


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[Reading 1]



Starkies Spring Sale Event!

The ---1.--- Spring Sales Event is going on right now at Starkies Hardware Store. This event happens

once a year, so don’t miss it! Receive up to 50 percent off our already low prices on thousands of items

throughout the store, including paint, tools, and garden furniture. ---2.---. There, you will find items on

sale for up to 80 percent off. So don’t forget to stop by our clearance department. If you apply for a

Starkies credit card at the time of your purchase, you will get an ---3.--- 5 percent off! Don’t delay. The

sale finishes soon, so ---4.--- down to your local Starkies Hardware Store today!

1. monthly weekly annual daily

2. And shipping is free for all purchases over $700. For even greater savings, head over to our clearance department. The newest paints are also available, but without any discount. You can also purchase any of these items online.

3. over upright instance additional

4. hurry beat extend wonder

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invoice on your

slip is in theget an estimate

sold out of all

a little



[Reading 2]

[Reading 3]

9. driver shipment customs warehouse

10. size square situation shape

11. If there are any problems you can always purchase the coffee right away. If any of the boxes are opened or damaged, we’ll have to send them back. We don’t anticipate any big problems with this delivery. Make sure the coffee is consumed soon after delivery.

12. produced sold charged owed

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Everett,

Just letting you know that we are expecting a delivery from Columbian Hills Coffee sometime today.

I want you to check the ---9.--- very carefully. We’ve had a few problems with this supplier in the past.

Last time, the numbers on the packing list and what was in the box were different. We’ve also had

some problems with damaged goods. As you know, if the packaging isn’t in good ---10.---, we can’t

sell the product. ---11.---. Don’t accept the delivery. Just tell the driver to take the boxes back to the

importer’s warehouse. It’s their responsibility to deliver a product that can be ---12.---.

Purchase Order Procedures

All staff are asked to read, understand and follow the guidelines below:

1. ---5.--- all purchase requests to the Accounting Department.

2. The Accounting Department will follow good business practices to find the best ---6.--- for the goods.

3. A purchase order number will then be assigned and an order will be placed with the best supplier.

4. A packing list with the purchase order number must accompany all incoming orders. ---7.---.

5. The purchase order number must be on the ---8.--- before it can be paid.

If you have any questions about these procedures please contact the Accounting Department.

5. Urge Admit Impress Submit

6. offer hire worth supply

7. Check with two or more businesses and find the best price. Ask your manager to sign the purchase request form. Check the packing list and make sure that all the goods are there. Make sure that you get an estimate before you purchase the goods.

8. estimate invoice letter order

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............. No, I’m just looking, thanks.

............. Okay. Let me know if you need anything?

............. Thanks. Oh, wait. How much are these?

............. Can I help you with anything?

............. $39.95? Okay. Thanks.

............. The sweaters? They’re $39.95.

1............. $39.95. Is that with tax?

............. Excuse me. How much is this?

............. No, it’s $42.35 with tax.

............. Okay. I’ll take it.

............. That’s $39.95.

............. Okay. Will that be cash or credit card?

2


1.

2.

Buying a sweater in a department store.

Buying a drink at a coffee shop.

Extension: Work with a partner. Roleplay the following.

43

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This should be a full stop.

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7. What is the purpose of these instructions? To instruct vendors how to file an invoice To help accountants correctly file tax papers To explain what to do with invoices To explain how to get training in accounting

8. What should the listener do if an invoice comes by email? Deliver it to the accounting section Print it and treat like any other invoice Send it back and request a paper invoice Send a copy of it to an authorized supplier

9. What is the final step in this procedure? Send the instructions to the vendor File the invoice in the file cabinet Write to the vendor and request payment Assign a payment number to the vendor

Section B


Track 39

1. What is the main point of this announcement? A decrease in the cost of living allowance An increase in the cost of printing materials A change in the office supply procurement policy An improvement in the management training system

2. How many people work in the woman’s company? Only 10 About 50 Around 500 More than 6,000

3. What will Madeline do? Raise the cost of ballpoint pens Reduce the cost of recycling paper Eliminate the need for printing paper Order everything needed for the office

4. According to the man, why should the listener do business with National Express? It is used by many large companies. It is a trustworthy way to send packages. It has been in business for almost 100 years. It is the cheapest international shipping company.

5. How often does National Express deliver packages late? Never About 3% of the time Almost 7% of the time Less than 1% of the time

6. What will National Express keep a permanent record of? Your tax records Your shipping history Your customer database Your accounting records



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10. Why is Peter Sampson annoyed? The service was less expensive than expected. The cost of shipping was more than expected. The company has not yet delivered the package. The customer didn’t pay for delivery.

11. What did Mr. Sampson pay $18 extra for? To have his package picked up from his shop To send a heavier package than was expected To have his package shipped more quickly To have a package sent to Denver

12. Look at the graphic. How many days late is the package? 2 days 6 days 8 days 10 days

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Express Courier Service

Tracking Number: 436-88923

Shipper: Peter Sampson

To: Ray Lee, Denver

Sent: Oct 2nd


instantlyattached

permanentapproved

vendorfake

supplierpayment

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2.

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6.

The sales manager’s request to attend the conference was by his boss.

The estimate for the new office furniture was to an email that I sent yesterday.

The bag looks like a leather bag, but it’s actually . It’s not real leather.

It was a terrible accident. They were both killed when their car hit the tree.

She decided to make Los Angeles her home, so she bought a nice apartment.

He forgot to make a last month, so now he can’t use his credit card.

approved

attached

fake

payment

instantly

permanent

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1. I’m afraid that this invoice can not be today. pay paid paying payment

2. stores buy their fruits and vegetables directly from farmers, but most order through distributors. All None Every Some

3. Despite their of 24-hour delivery, the package was delivered three days late. question promise progress signature

4. An manager is not only organized, but also a creative problem solver. inform ideal invent infect

5. We have been waiting for the parts for more than six months. by for until since

6. All purchase orders must be approved before submitted for payment. be to be being has been

7. Our usual supplier is currently out of stock, so we will an alternate source. have found have to find have been found have been finding

8. The shipment of parts arrived than expected. quick sooner earliest consequently

9. Our client is threatening to payment, until we deliver the entire order. take down hold apart take apart hold back 10. Although he hesitated, the CEO approved the plan to cut costs. elderly ultimately steeply daily

11. Please choose vendor you feel is best. however wherever whenever whichever

12. Always make sure that the packing matches the actual contents of the shipment. list order urgent remark

13. There are many local printing firms, none of them bid on our printing contract. yet nor unless neither

14. Manufacturers often several suppliers, in case there is a problem with one. pile off line up back over fall down

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Test Type1 2 3 4 5 6 7


15. A whole shipment of paper outside in the rain, ruining most of it. left leave leaving was left

16. We should the new system before we make any big changes. try out pry off wash off tone down

17. Can make sure that we placed the order? any some someone themselves

18. We have a new corporate logo. colorful cabin canal cattle

19. We were not happy the price increase, but we had to pay it. on for with against

20. We have extra office in the cabinet. supplies suspends sustains suspects

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2.

3.

4.

5.

( ) Did you get a new pair of shoe?

( ) How soon can you deliver the order?

( ) How would you like to pay for that?

( ) Do you have this in a smaller size?

( ) Can you send me some informations about it?

6.

7.

8.

9.

10.

( ) Almost employees like the new uniform.

( ) The latest quote too expensive.

( ) The receipt should addressed to our accountant.

( ) Is there anything I can help you with?

( ) Can you check that the order has been sent?



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The comma should be omitted.

This should be omitted as it is the answer.




Test Type1 2 3 4 5 6 7

[Reading 1]

To: [email protected] Date: December 18th From: [email protected] Re: Order #8857389

Dear Sirs,

I have been doing business with Pacific Rim Importers since 2006 and have always been satisfied with your products. They sell well and the price is reasonable. Recently, however, you seem to be having some problems in your shipping department.

Four items in our most recent shipment (order #8857389) were not what I ordered, nor were they listed on the packing list. The four teak wood coffee tables didn’t match the dining tables. They were a different color. When I looked at the label they were listed as mahogany wood, not teak wood. The label also identified them as product # F3432, which is listed on your website as a mahogany coffee table and selling for $54.79.

Clearly someone packed the wrong items. We usually sell the dining table, chairs and coffee table as a set, so they have to match. Please deliver two of the teak wood coffee tables as soon as possible and let us know how you want us to return the mahogany ones.

Harris Long Saigon Furniture Mart ( 06-8834 )

285 Pike Avenue Seattle WA

Phone: (206) 682-8374Fax: (206) 682-8375 Email: [email protected]: www.primporters.org

Product # Description Quantity Cost Total costF4498 Teak Wood / Rattan Dining Chair 12 $29.99 $359.88F4487 Teak Wood Dining Table 2 $99.99 $199.98F4456 Teak Wood Coffee Table 4 $59.99 $239.96F4356 Rattan Umbrella Stand 2 $19.49 $39.98F4233 Teak Wood Coat/Hat Rack 2 $23.99 $47.98

Sub-total $887.78 Shipping $124.83 Total $1012.61

Pacific Rim Importers - Packing List

Date: December 12th

Ship to: Saigon Furniture Mart 6750 NE Broadway St Portland, OR 97213

Cust. Acct #: 06-8834

Order Date: December 04

Order #: 8857389

1. What is the main point of Harris Long’s email? The wrong items were delivered. The quality of the items was poor. The shipment was late and damaged. The shipment arrived after Christmas.

2. How many dining tables did Pacific Rim Importers deliver? 2 4 8 12

3. According to the website, what is product number F3432? A teak wood coffee table A mahogany wood coffee table A teak wood / rattan dining chair A mahogany wood dining table

4. How long did it take for Pacific Rim Importers to ship the order? 4 days 8 days 14 days 18 days

5. The word “reasonable” in line 3 of the email, is closest in meaning to: Very high quality A bestselling item Exceptionally well made A good value for the price

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Let’s Talk! 27

Ask your partner your questions. Listen and write down your partner’s answers.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Do you often go shopping?

Do you prefer using cash or a credit card?

Did you have an allowance when you were a child? What did you buy?

Do you pay your own water, phone and electricity bills?

How do most people pay their water, phone and electricity bills?

Are you good at saving money?

Are you trying to save money right now?

Your partner:

Look at the questions below. Then, try to think of your own questions. Write three more questions.

[Reading 2]

Bernie,

We have received an invoice for $4,762.87 from a vendor called Nettrick’s Banquets and Catering, but it has no purchase order number attached. I can’t find any record of the vendor in our records, so I don’t think we have done business with them before. Has this payment been approved?

You said last month, after the problem we had with the fake landscaping service, that you wanted us to be very careful about paying invoices that have no purchase order. I looked into the company. They seem to be a legitimate caterer, or at least they have a nice website. Let me know if I should go ahead with payment.

One other thing, I’m still waiting for the invoice from the motivational speaker, Jane Williams, you brought in for the conference in July. I have a purchase order for $2,500 dollars, but she hasn’t sent an invoice to me, so I can’t pay her. She has called and left voice messages a couple of times, complaining about not being paid yet, but she didn’t leave a phone number. I think you said she was a friend of yours. Please get in touch with her and tell her that she has to send us an official invoice, before we can pay her.

Harriet MortonPayroll and Accounting

6. What two problems does Harriet Morton ask Bernie about? A missing purchase order number and a late invoice Hiring a speaker and a caterer for a banquet Making salary payments and website development Paying a landscaping service and a speaker

7. Why is Ms. Morton concerned about Nettrick’s Banquets and Catering? The company has no website. She has received no invoice from them. The company has never hired them before. The purchase order is for less than the invoice.

8. What does Ms. Morton ask Bernie to approve? Hiring a web developer Payment to Jane Williams Payment of the Nettrick’s invoice. Getting Nettrick’s to issue an invoice

9. Why did Jane Williams call Ms. Morton? To see if she could leave her phone number To ask about payment for a speech To request an opportunity to speak To ask about the purchase order number

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109108 TOEIC Skills 2 Unit 8: Health Care Unit 8: Health Care TOEIC Skills 2


Unit 8: Health Care

Section A

1 2


Test Type1 2 3 4 5 6 7



Track 40




Track 41

Noun Verb Adjective Adverb

[Listening 2]

4. What does the woman ask about? When she should talk to her insurance company Whether the medical procedure is recommended When the man will call again Whether her insurance will cover her surgery

5. What does the man offer to do? To contact the woman’s insurance company To pay for her operations To help with her operation To pay for her insurance

6. What can be inferred about the woman? She is nervous about the operation. She wants to have the operation right away. She cannot afford the operation if she has to pay for it. She will talk to her insurance company later today.

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[Listening 1]

1. What are the speakers discussing? The woman’s physical condition The woman’s book publishing deal The man’s passion for his yoga class The man’s plans for rearranging the room

2. What does the man think caused the problem? Carrying heavy boxes Sleeping on a hard bed Doing aerobic exercises Too much time working

3. What does the man recommend the woman do? Stretch her muscles Go to bed and take a nap Move the books by herself Tell him what she said before

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Look at the words in the box. Write each word under the best category on the next page.

symptomdizzyregularlyaccurate

dentalsourcebalancedavoid

diseasedietaryconditionphysically

quitpressuresurgeryflu

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avoid

quit

symptom

source

disease

condition

pressure

surgery

flu

dizzy

accurate

dental

balanced

dietary

regularly

physically

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Listen


Sounds can disappear. In casual English, words and expressions can be reduced.

Don’t forget. You have got to go to the dentist tomorrow!

Don’t forget. You gotta go to the dentist tomorrow!

Example


1.

2.

3.

4.

5.

He’s sick, but he to the doctor.

You should more exercise.

I have a fever so I home and rest.

He said he’s smoking this year.

I medical and travel insurance.


7. What does the man ask about? What the woman is planning for next month Whether the woman has had a flu shot Where the woman will be going at the end of the month Whether the woman has visited the pharmacy

8. What are all the employees required to do? Go to the pharmacy to pick up some medicine Plan their schedules for the month Get a flu shot by the end of the month Submit their reports by the end of this month

9. Where will the woman likely go this week? To the man’s office To the airport To a clinic On a vacation

10. Why did the man bring flowers? To give to Jane after her surgery To leave for his wife To put in his room before surgery To put in the visitor’s room

11. When can the man come back? After he buys flowers Tomorrow during visiting hours After Jane’s surgery In a few hours

12. Look at the graphic. What is the likely time? 8:05 am 11:45 am 6:05 pm 8:05 pm

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Listen again and draw a slash (/) where the sounds disappear. Underline where the words are reduced. Check your answers with a partner.

going to gonna have got to gotta have to hafta want to wanna



Track 43

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.



Hospital Hours

Outpatient consultation 8 am - 11:30 am

Pharmacy 8 am - 6 pm

Visiting hours 3 pm - 8 pm

Emergency Room 24 hours

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doesn’t want to go (doesn’t wanna go)

(gotta stay)

(gonna quit)

(hafta get)

going to quithave got to stay

tell her to get

have to get



[Reading 2]

5. collapses priorities departures impressions

6. confusion suspicion integration commitment

7. So, we ask that people only use the emergency room in an emergency. However, this calculation does not include the initial registration time. Any doctor or nurse is welcome to apply for a position in the ER. All our doctors and nurses are highly skilled professionals.

8. ensure construct expect organize

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Emergency Room Wait Times

The government announced that its two top health care ---5.--- for the next 5 years are to reduce wait

times in emergency rooms, and also to improve access to family health care. Reporting the time that

patients spend in the ER is an important part of the government’s ---6.--- to being open about how well

we are doing. The government is keeping records on the average amount of time it takes 90% of people

to complete their ER visit. ---7.---. We want patients will get an accurate understanding of how long they

can ---8.--- to spend being treated in an ER and we want to improve ER performance across the city.



[Reading 1]

Diet Tips to Avoid Dental Problems

Having clean teeth and a healthy mouth not only looks good, it is also an important part of maintaining

good health. Of course, you should brush ---1.--- and visit a dentist, but you should also think about the

food you eat. A ---2.--- diet is important. To build strong teeth and keep your mouth healthy, make sure

you have enough calcium in your diet. You can get enough calcium from three or four ---3.--- servings

of dairy foods, as well as from many other sources, such as spinach or broccoli. Sugar is bad for your

teeth. ---4.---. Remember to think about your dental health and enjoy a healthy life.

1. likely skillful relaxing regularly

2. balanced prior spare altogether

3. a day daily times per

4. Keep your dental health and visit a dentist often. Cheese and butter are other good sources of calcium. There are many easy ways to cook broccoli and spinach. So avoid sweet drinks such as soda pop or sweetened fruit drinks.

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[Reading 3]

9. assistants victims doctors patience

10. shock danger symptom fall

11. owes bears divides spreads

12. If you have stomach pain, call an ambulance right away. You can see a doctor or nurse at any time. You can avoid heart trouble by exercising. So never ignore any of them.

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Signs of a Heart Attack

Not all heart attacks are sudden painful attacks where ---9.--- suddenly fall to the floor like you see in

movies. The most common sign of heart danger is chest pain. Some people say it’s like having an

elephant sitting on them. Other people say it’s like a tightness or burning. It may happen when you’re

relaxing or when you’re doing something physically challenging. Nausea, indigestion, or stomach pain

can also be a ---10.--- of a heart attack. Another classic sign of a heart attack is pain that ---11.--- to the

arm and down the left side of the body. Other signs include feeling dizzy and feeling light headed. There

are many different symptoms of heart trouble. ---12.---. If you are not sure, call a doctor right away.


............. I think I might have a fever.

............. No, I didn’t. But it’s a warm day and I feel cold.

............. Yes. It’s in the cabinet in the bathroom.

............. Okay. Did you take your temperature?

............. Okay. Do you know where the thermometer is?

............. That’s a bad sign. Let’s take your temperature.

1............. Okay.

............. I fell off my bike and hurt my wrist.

............. So your wrist is sore?

............. So, what happened?

............. Maybe. Let’s take an x-ray and find out.

............. Yes. Is it broken?

2


1.

2.

3,

What do you do when you have a cold?

What do you do when you can’t sleep well?

What do you do when you are tired?

Extension: Work with a partner. Ask and answer the following questions.

23

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136

54

62

154

A

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Section B


Track 44




10. Who will be at the meeting? Everyone on staff New staff members The clinical team manager The doctors at Steward Hospital

11. Why are they saying goodbye to the clinical team manager? She no longer wants to work in a hospital. She will miss the meeting. She is the new director of Steward Hospital. She is joining a different team.

12. Look at the graphic. Where will the meeting be held? Room A Room B Room C Room D

4. Where would someone hear this message? In a treatment room On a sports field In a laboratory On the telephone

5. When will the nurse arrive to help the patient? On Friday, when football practice used to be held In a month, when the injury completely heals After a few days of rest Immediately, so he can be mobile as soon as possible

6. Why is the situation serious? The bone broke in several places. The bone was completely broken in half. The patient did not use crutches. The patient did not keep his leg up at all times.

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7. What is happening? A doctor is talking to a patient. A doctor is talking to another doctor. A nurse is talking to a doctor. A nurse is talking to another nurse.

8. What will Dr. Kuller do? Watch the symptoms Change someone’s medicine Make an appointment Sharing concerns about safety

9. What will Emily need to do? Arrange an appointment Talk with Dr. Kuller Go home today Check on Zach’s progress

1. Where would you probably hear this speech? In a pharmacy In an operating room In an ambulance In a dentist’s office

2. What can be inferred about the patient? He has not kept a healthy diet. He is probably very wealthy. He never had his teeth cleaned before. He has pain in his mouth and ears.

3. Why will the patient have to come back? The pain in his tooth is very bad. He will need to clean his teeth. He will need to pay his dental bill. The problems can’t be fixed all at once.

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Meeting Rooms 3:30 - 5:30

Room A ER procedures

Room B ICU medication management

Room C Clinical management

Room D New patient policies

Look at the words in the box. How many syllables are in each word?

patientexpertcough

( )( )( )

( )( )( )

( )( )( )

( )( )( )

( )( )( )

crutcheshealinjured

clinicalmedicallimited

preventtreatvirus

pharmacyextremelyreminder

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◆◆◆

◆◆◆

◆◆◆

◆◆◆

For example: cold (1); doctor (2); insurance (3); operating (4)

1.

2.

3.

He was seriously in a car accident, and he was lucky to be alive.

He broke his leg while snowboarding, so he has to walk around using .

The best way to heart disease is to eat well, exercise, and whatever you do, don’t smoke.

1. Surgery was too risky for her because of her age. wondered happened discussed considered

2. A healthy diet and regular exercise many common medical problems. prove prevent produce process

3. The birth in many countries has been falling. rate time number amount

4. the night, your brain processes much of the information it learned that day. While During Besides Between

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Test Type1 2 3 4 5 6 7



221

212

333

212

333

extremely

crutches

injured

prevent

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B

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1.

2.

3.

4.

5.

( ) I’m afraid I forgot what time is my appointment.

( ) Please this pill twice a day.

( ) We had to wait 3 hours before we saw a doctor.

( ) Can I reschedule the appointment?

( ) Please take care of herself.

6.

7.

8.

9.

10.

( ) He hasn’t been feeling well today.

( ) The doctor told me not to go out by my cough stops.

( ) I have a minor arm injury.

( ) He has been hospitalized three days.

( ) Take your temperature before coming to the clinic.



5. The clinic uses very methods to treat its patients. up-to-date apart briefly seldom

6. say that eating processed food is bad for you. He One Who They

7. Marco was injured while working, so he has been in the hospital for three weeks now. badly hardy hardly barely

8. He had some serious health problems and had to from his position. back up work off ramble on step down

9. Our plan includes a yearly check-ups and free teeth cleaning. dental surgical industrial organizational

10. men are living longer lives, women live even longer. With About Unless Although

11. Many people are quite fond eating sweet and salty foods. to at of on

12. All full-time workers are entitled to health care . profit bonus leases benefits

13. She told him to on the bed until he felt better. drop up lie down fall along put over

14. There is a nasty flu virus recently. coming up flying past walking by going around

15. I designed my own exercise program to help weight loss. to for with about

16. Many people aren’t aware of how much sugar is in processed foods. newly simply quickly gently

17. Several people got sick after returning from an conference. overall occupy obligation overseas

18. Stress and worry can have a terrible on our health and well-being. effect effects effective effectively

19. The operation was successful and he’s now in condition. stiff stable strict steep

20. Standard medical insurance plans most medical problems. cover enact enable describe

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Test Type1 2 3 4 5 6 7

[Reading 1]

Job Information Session - New Medical Center HiringThe Downtown Medical Center will be opening up in Cloverville next January. All those interested in working for the new medical center are invited to attend a job fair which will be held on Saturday, November 20th and Sunday, November 21st. This new medical center will be directed by Dr. Marcus Gibbs, an expert in family medicine.

The center will be hiring nurses, lab technicians, physiotherapists, X-ray technicians and receptionists. All candidates are asked to send their resumes in advance, along with a short 1,000-word essay on “Priorities in Family Medicine” to the Assistant Director, Ms. Julia McLean, <[email protected]>. Work experience, particularly in family medicine is helpful.

Interview times for nurses are extremely limited, so those who are interested in applying need to arrange a time for an interview with the Assistant Director in advance. An interview schedule will be sent out by email by November 10th.

All candidates who pass the first interview will be asked back for a second interview in early December.


for

untiltake

C

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D

yourself



[Reading 2]

5. What is the main purpose of this notice? To remind the patient to come if for a checkup To let patients know about the holiday schedule To let patients know about the road construction To announce new operating hours

6. According to this email, how often should one have their teeth checked? Once a year Once every six months Every three months Once a month

7. What instructions were given for patients who drive? Due to road construction, park on Smith Street. Due to road construction, avoid driving. Don’t use the Elm Street entrance to the parking lot. The Elm Street entrance to the parking lot is open.

8. What changes were made to the schedule? The operating hours during the week were changed. The clinic will now stay open later than usual. The clinic is no longer open on Sundays. The clinic used to be open on weekends, but not now.

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To: [email protected] Received: 02/23From: [email protected] Subject: Dental checkup reminder

Dear Ms. Kalnoski,

This is just a reminder that it has been a while since your last dental checkup. Dr. Robertson recommends that all of his patients come in at least twice a year for checkups. It’s always best to catch problems early, before they become serious and expensive.

Call us at 208-553-9867 to make an appointment or just reply to this email.

Just a few reminders for our patients.

• Dr. Robertson will be on vacation the week of March 16th to March 20th.• Sun Coast Dental Clinic is no longer open on Sundays. Our operating hours are Monday through Saturday, from 10:00 AM to 7:00 PM.• Due to some road construction on Elm Street, the parking lot entrance from Elm Street is currently blocked. Please enter from Smith Avenue.

Thank you for using the Sun Coast Dental Clinic, where the smiles are on us.

1. What is the main purpose of this notice? To announce the opening of a new job center To inform medical workers about the priorities of family medicine To recruit health-care workers To give students an opportunity to study about family medicine

2. Why should nurses send an email to Ms. McLean? To reserve a spot in the interview process To guarantee a job for next January To find out more about the jobs available To get a job building the medical center

3. Who will come to interviews in December? Only nurses Lab technicians and X-ray technicians People who might be hired Everyone who came to the job fair

4. What do nurses need to do that is different from the other applicants? Write an essay Send in their resume Have an interview Get a time for an interview

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Let’s Talk! 27Look at the questions below. Then, try to think of your own questions. Write four more questions.


1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

Do you exercise regularly?

Do you walk faster than most people?

Are you careful about what you eat?

Are there any junk foods that you love?

Do you often get colds?

Have you ever broken a bone?

If you get sick, do you go to the doctor?

How often do you visit the dentist?

Your partner:

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DC

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A AB

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121120 TOEIC Skills 2 Unit 9: Housing and Property Unit 9: Housing and Property TOEIC Skills 2


Unit 9: Housing and Property

Section A

1 2


Track 45



Test Type1 2 3 4 5 6 7

People Actions Things


[Listening 1]

You will hear a short conversation. Read the following questions. Choose the best answer to each question.


Track 46

1. What are the speakers discussing? If they should buy a property If they can keep their house If they can borrow money If they should remodel a house

2. Why does the woman want to buy the house? She thinks it is a beautiful house. She feels prices will stop falling soon. She thinks it is in a good neighborhood. She feels the price will never be this low again.

3. Why is the man concerned about? The house is not safe to live in. The value of the house could drop. The location might be inconvenient. There is no one living in the house right now.

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[Listening 2]

4. Why is the man upset? He’s going to have to drive to work from now on. The woman does not seem to sympathize with him. The landlord ignores his complaints about the rent. He’s going to pay more money for his apartment.

5. What does the woman suggest? He should move to a different apartment. He should refuse to accept the increased rent. He should start driving to his place of business. He should stop complaining about his landlord.

6. What does the woman say, “I wonder if it’s really worth it”? Although the rent is high, it has good value. Even though it’s convenient, the rent is too high. Although the rent went up, he can walk to work. Even though it is annoying, it is easy to commute.

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Focus on Vocabulary 12Look at the words in the box. Write each word under the best category.

ownerreal estate agentcomplain

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architectowefurniture

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runrentbill

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lawyercabinetcloset

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remodellandlordsympathize

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owner

architect

lawyer

landlord

real estate agent

run

remodel

sympathize

rent

owe

complain

closet

cabinet

rent

bill

furniture

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B D

This should be ‘Why’.This should be ‘What’.



[Listening 3]

7. Why does she like the living room? It’s new. It’s big. It has nice furniture. It has a modern design.

8. When will they begin building the house? This month Next month Next summer In the autumn

9. Look at the graphic. Where does she want another closet? [ 1 ] [ 2 ] [ 3 ] [ 4 ]

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[Listening 4]

10. Why is the woman excited? She learned that her friend built a new home. She completed the design for her new home. She is designing a new home by herself. She hired an architect to design her home.

11. What warning do the men give the woman? Be prepared to do a lot of work. Look for a more experienced architect. Be sure you have saved enough money. Don’t spend time on designing a home.

12. How does the woman feel about their advice? She disagrees with it. She agrees and is worried. She appreciates it. She thinks she should talk with the bank.

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living room

bedroom

kitchen / dining

[ 1 ]

[ 2 ]

[ 3 ][ 4 ]


Listen


Vowel sounds can be weak. Sounds can disappear.

When do you want to move out? When do you want to move out?Example


1.

2.

3.

4.

5.

What about the new office?

Please pay the rent first month.

We can move in end month.

The office much furniture yet.

The warehouse front factory.



Track 48

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.



e e e

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do you think

doesn’t haveat the of the

by the of the

is in of the



Disconnection Notice

Due to non-payment of past bills, on February 10th, all electrical --- 5. --- to this apartment will be stopped.

To keep your power on, we must receive payment before February 10th. --- 6. ---. Our number is 203-884-

9284. You can also make arrangements with our customer support desk to set up a monthly payment plan

to --- 7. --- future payment problems. We hope you will make arrangements to pay your bill as soon as

possible. Please be aware that if power is cut off, there will be an --- 8. --- service charge of $25 to turn your

power back on.

5. threat service surveys elements

6. Many thanks for getting in touch with us about this problem. Our customer service department will look into this problem. If we don’t receive payment, your power will be turned back on. If you feel there has been any error, please contact us right away.

7. adopt avoid pursue recommend

8. extra over issue affair

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1. sufficient relevant available substantial

2. gives takes gets lets

3. rubbish chores charity responsibility

4. Thank you very much again for getting back to us. We look forward to you doing the household chores. Any help you could give would be much appreciated. After we meet with everyone, we will choose the best applicant.

[Reading 1]

[Reading 2]

Looking for a Roommate

We have a large, sunny room --- 1. --- in a shared house on Crescent Hill. Perfect for a university student.

Currently, there are three of us in the house. We are all serious students, so we want someone who is quiet

and also --- 2. --- their studies seriously. We share basic kitchen supplies, such as cooking oil and salt, but

we shop, cook and eat separately. We all take turns doing the basic --- 3. ---. For example, we take turns

doing the dishes, cleaning the bathroom and so on. The rent is $400 a month. The rent needs to be paid

at the first of the month. If you are interested, please call for an appointment to see the house. --- 4. ---.

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Let’s Talk! 18

9. repair have repaired will be repairing would have repaired

10. dirt mad flow gray

11. happen going wrong problem

12. I’m afraid we won’t be able to attend. Please let us know if you are free. Many thanks for getting in touch. We apologize for the inconvenience.

[Reading 3]

Dear Cedar Apartment tenants,

We --- 9. --- the water pipes this Tuesday. Unfortunately, that means there will be no water on Tuesday.

We have to shut down the whole system. It seems that one of the water pipes is broken. Some of you

have complained to me about --- 10. --- in your tap water. Work will start at 10:00 am, and we hope to be

finished by 15:00, although we don’t know how long it will take until we find out what is --- 11. ---.

It could be shut down all day, if there are bigger problems. --- 12. ---. We want to make the Cedar

Apartments a wonderful place to live.

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1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

Do you like your neighborhood? Why?

Is your neighborhood convenient?

Is your neighborhood quiet?

Are there many shops and restaurants near your home?

Are there many parks in your neighborhood?

Is the transportation convenient?

How long have you lived in your neighborhood?

Are there any schools near your home?

Your partner:

Look at the questions below. Then, try to think of your own questions. Write four more questions.

A

C

D

B

B

BB

D

A

C

D

C



Section B

Track 49



You will hear a short talk. Read the following questions. Choose the best answer to each question.

1. Who is speaking? A tour guide A construction worker A real estate agent A journalist

2. Who is Morris Fairchild? A property developer A real estate salesman A famous French chef A resident in the building

3. How many apartments are still available for sale? None of them Almost all of them Less than half of them More than half of them

4. What is the woman talking about? Using machines safely Building apartments Developing websites Gas leaks

5. What happened downtown last year? Digging holes caused a gas shortage. A gas leak caused an explosion. A broken gas pipe was repaired. A rise in gas prices caused trouble.

6. What should people do? Dig holes and look for underground gas pipes. Look at the Citigas website after you dig. Use heavy equipment to dig property. Check for gas line locations before you dig.

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7. What is the purpose of the Guard Dog system? To stop windows from being opened To stop thieves from breaking door locks To let the police know if thieves try to break in To allow police to enter the house in an emergency

8. How do most people protect their home? They put strong locks on their doors. They get a large dog to protect their home. They call the police if anyone enters their home. They put unbreakable glass in their home windows.

9. What will happen if someone breaks a window? The alarm will set. A loud alarm will sound. A silent signal will be sent. The burglars will be warned.

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[Listening 3]

10. What is probably true? Molly rents an apartment. Molly owns an old house. Molly works with Paul Mulligan. Molly and Paul are good friends.

11. What is Paul doing? Replacing a sink Confirming an estimate Making a new kitchen Repairing a kitchen floor

12. Look at the price list. How much will Molly spend? Around $2,200 Around $2,600 Around $4,100 Around $5,000

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[Listening 4]

Description Price (US$) *tax not included

Single Sink 800.00

Double Sink 1,200.00

Cupboards 1,400.00

Kitchen floor 1,500.00

Kitchen counter 900.00


Complete each sentence below using the words in the box.

sinkleak

digentire

lockreplace

equipmentalarm

◆◆

◆◆

◆◆

◆◆

1.

2.

3.

4.

5.

6.

The workers needed special to move the heavy rocks.

To build our swimming pool, the workers need to a large hole in our backyard.

If you open that door, an will go off.

There was a gas that was caused by a crack in the pipes.

The building will be cleaned on Sunday.

The pipes are old, so we need to them all with new ones.

equipmentdig

alarm

leak

replace

entire

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1. How many years are on your mortgage? typical narrow remaining contemporary

2. This has been the tallest building in town 1976. for from since through

3. A good architect the process of building a home so much easier. buys takes allows makes

4. in the neighborhood is opposed to the construction of the new shopping mall. Every Everyday Everyone Everywhere

5. You should that dead tree branch before it falls and hurts someone. pull over pull away pull down pull across

6. This parking lot is reserved the use of the building residents. of for with from

7. The electrical wires are in good shape, but the light needs to be replaced. click switch spin whisper

8. I keep my extra things in the locker downstairs. rank board dust storage

9. Before you the contract, check with a lawyer. sign initials agree signature

10. If you don’t like this house, we have several ones we can show you. alike similar familiar relation

11. They said that they would finish by tomorrow. nowadays definitely afterwards straight

12. Every year, we one or two foreign exchange students for a home stay. add on take in ask out drive away

13. A storm damaged the roof of the house. prime severe moral tidy

14. We drew up the initial floor , but an architect made the final drawings. plans papers pictures passages

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Test Type1 2 3 4 5 6 7

Focus on Grammar5

1.

2.

3.

4.

5.

( ) I have to pay my rent on the March 1st.

( ) Our landlord lives just around the corner.

( ) They will start build their house next year.

( ) She designed her house all by herself.

( ) There are so much space in this room.

6.

7.

8.

9.

10.

( ) The new office will be locate downtown.

( ) This museum was built in 1877.

( ) The agent where showed me the house was very nice.

( ) This property is on sale since last summer.

( ) Nobody lives in the house next door.

Look at the sentences below. There are 5 correct and 5 incorrect sentences. If the sentence is correct, write a check ( ). If the sentence is incorrect, write an ( ) and then correct the mistake.


15. Few buyers are in a house with no yard. interest interesting interested interestingly

16. I want to find a good home in the country. buy to buy buying are buying

17. The a property is on the market, the more the price tends to fall. older bigger longer farther

18. Please be careful not to the cat , when you come in. let out pick out lose out come out

19. We are allowed to use the laundry room we like. why since whether whenever

20. In this neighborhood, we help all the time. each other each other every other

DCBA

DCBA

DCBA

DCBA

DCBA

DCBA

who

located

is

building

has been

C

C

C

C

C

CC

B

B

A

B

A

B

A

B

B

B

DD

D

There are 6 (not 5) incorrect sentences.




Teresa,

Last time we talked, you told me that you and Jerry were considering building a new home. I just happened to come across an ad in the paper for a new luxury housing development up on Lookout Mountain and was wondering if you would like to go with me this weekend to check it out.

I have a friend who lives near Lookout Mountain and she says it’s a beautiful area. With the housing market in such bad shape, this might be the perfect time to buy. You should be able to get a great deal. I hear some people are getting as much as 25-30% off of the listed price these days.

They have the floor plans for the houses on their website, and frankly they look amazing. They also have some incredible options, like Jacuzzi baths, steam saunas, tennis courts and swimming pools.

Anyway, I’m free either Saturday or Sunday, if you want to go and take a look at the model houses. We could also grab a bite to eat somewhere, if you had time. Let me know.

Patricia

Hi Pat,

How are you feeling? It was too bad that you couldn’t make it on Sunday. Jerry and I went up to Lookout Mountain on Sunday. That place is amazing. We really liked the views, but we were a little concerned about the location. The buses don’t go up to Lookout Mountain so there would be no bus service. And that would make it difficult for Emily and Todd to get to school each morning. But the prices were reasonable and the views were great. So, we’re not sure what to do. Anyways, we thank you for letting us know about this.

Take care and will talk to you soon. We hope you’ll feel better soon.

Teresa


Test Type1 2 3 4 5 6 7

[Reading 1]

Lookout Mountain Estate is Phoenix’s newest and most amazing address. Desert Hills Construction has 37 large housing lots on the top of Lookout Mountain, with some of the most wonderful views that you can imagine.

Choose from one of eight basic models and customize. Each high-tech model home is uniquely designed and has a modern interior design and is energy efficient. These homes range in size from 2400 to 5500 square feet and are priced between $1.1 million and $2.3 million. And this weekend only, all eight of these model homes will be open to the general public.

Saturday and Sunday, from 9:00 AM to 9:00 PM, come and see how beautiful your dream can be, at Lookout Mountain Estate.

Lookout Mountain Dream Homes – Open House

1. What was unique about the weekend? There were 37 properties available. Anyone could go and see the model homes. Lunch was served in each of the houses. Only real estate agents could purchase the homes.

2. Why did Patricia think this might be a good time to buy a house? The model homes were just recently built. Lookout Mountain Estates is newly developed. Home sales are down, so price are lower than usual. Most of the properties have already been sold.

3. What did Patricia suggest they do, in addition to looking at the houses? Visit the website Take a Jacuzzi bath Have lunch together Walk to Lookout Mountain

4. The word “amazing” in line 2 of the advertisement, is closest in meaning to: famous wonderful expensive anxious

5. Why couldn’t Patricia come with Teresa on Sunday? She was sick. She had to work. She was busy. She had an appointment.

6. For Teresa, what was the problem with the homes on Lookout Mountain? the price of the homes the design of the homes a lack of public transporation no tennis courts were available

ABCD

ABCD

ABCD

ABCD

ABCD

ABCD

BCD

AAB

DC

AB

DC

AB

DC

A

CD

B A

CD

B



7. How did Winston Merrill get this piece of land? He bought it more than 50 years ago. He got it from the city for use as a park. He purchased the land from Mr. Chun Li Wang. He got it from his father two years ago.

8. Why didn’t the city government buy the land? There didn’t have enough money. The land was not considered useful. The land was not big enough. The land was not worth the price.

9. What did many people hope would happen? They were hoped Winston Merrill would keep the land. They hoped Mr. Wang would develop the land. They hoped the government would buy the land. They hoped the government would give the land away.

10. What do people think Mr. Wang will do with the land? Construct low-income housing Build a luxurious shopping center. Build expensive homes for rich people Construct a large downtown skyscraper

ABCD

ABCD

ABCD

ABCD

One of San Francisco’s largest properties has been sold. The property was a large piece of natural forest land that was owned by Winston Merrill, who died two years ago. Merrill had originally purchased the land back in 1962. However, Merrill’s sons did not want to develop the land, so they put it up for sale last month.

The land covers 46 acres and is directly beside the Glen Canyon Park in Central San Francisco. Many had hoped that the land would be bought by the city and added to the park, but budget cuts made the purchase impossible, according

to San Francisco Mayor William Mason.

The buyer of the land is Mr. Chun Li Wang, of Singapore. Mr. Wang is one of the largest property developers in Singapore. He is a major stockholder in the Bank of South Asia. The price that he paid for the land has not been announced, but experts valued the land at upwards of 400 million dollars. Wang’s representatives refused to say how much he paid or what Wang’s plans were for the property. Many suspect it will be developed into luxury apartments, as that has been Wang’s primary business strategy in Asia.

Phillips Ranch Property Sold

[Reading 2]Let’s Talk! 27

Get Ready: Work with a partner. What are advantages of living in an urban area? What are advantages of living in a rural area. Look at the list below. Write a U if it’s a reason for living in the city, and R if it’s a reason for living in the country.

Let’s Talk: Now, ask and answer the following questions.

The air and water are very clean.

It’s peaceful and quiet.

It’s quite easy to get a job.

You can look at beautiful trees and so on.

It’s easy to get from one place to another place.

You might see some wild animals.

You can buy almost anything you want.

There are many things to do.

C

1.

2.

3.

4.

5.

What are some advantages of living in the city?

What are some advantages of living in the country?

If you had a vacation, would you like to visit another city or go camping? Why?

Where would you prefer to live? Why?

Do you think it is better for children to grow up in the city or grow up in the country? Why?BCD

A

BCD

A

AB

DC

AB

DC

This should be a ‘?’ instead of a full stop.

an

This should be an R for ‘rural’.

R

U

R

U

U

R

U

135134 TOEIC Skills 2 Unit 10: Banking and Finance Unit 10: Banking and Finance TOEIC Skills 2


7. What are the speakers discussing? An email sent by the woman A report about how money was used A report on office printing The accounting department

8. What did the man send to the accounting manager? An email attachment An email about the office printer An email with the sales results this quarter An email about their upcoming meeting 9. What does the woman want the man to do? Talk to the accounting manager Print out a meeting agenda Finish his report before her meeting Print out a copy of his report

Unit 10: Banking and Finance

Section A

1 2


Track 50



Test Type1 2 3 4 5 6 7



Track 51

[Listening 1]

1. What are the speakers discussing? A new bank account A new loan A new credit card A new company

2. What does the woman ask the couple? Whether they have an account with the bank If they need some extra space If they know how to fill out the form When they can return the application

3. What will the couple likely do next? Go back to work Fill out the application Check his bank account Show the woman his credit card

ABCD

ABCD

ABCD

[Listening 2]

4. Why did the woman telephone the man? To make a transaction To ask about Australia To ask for a specialist To check on her bank account 5. What does the man ask the woman? Whether she would like to speak to a specialist Whether he can send a wire transfer Whether she has already spoken with a specialist Whether her transfer will be to oversea

ABCD

ABCD Go on to the next page

1.

2.

3.

4.

5.

6.

After many negotiations, they agreed on a purchase price for the house.

I was surprised to find that I still had some money when I checked my bank yesterday.

The of the house has gone up 30% over the last three years.

can sometimes be a good investment, but it depends on the company.

I don’t have a bank at this branch.

Some economists believe that rates might go up soon.

Focus on Vocabulary 12Complete the sentences below using the words or expressions in the box.

valueaccount

stocksdramatically

balanceflexibility

interestultimately

◆◆

◆◆

◆◆

◆◆

[Listening 3]

ABCD

ABCD

ABCD

6. What can be inferred about the man? He is a wire transfer specialist. He cannot help with international wire transfers. He works at a bank in Australia. He will call the woman back later.

ABCD

ultimately

balancevalue

Stocks

account

interest

A CBCD

A

AB

DC

ABCD

A

CD

B

BCD

A

BCD

A

A

CD

B

A

CD

B

ABCD




[Listening 4]

10. What does the man ask the woman? When the bill was sent What she is planning for tomorrow How she will pay for the last order Whether she has sent the payment already

11. What does the man request the woman to do? Come to the man’s office tomorrow Send the bill from last month’s order Call him to confirm when payment has been sent Come work for the man’s company

12. What seems to be the problem? His company hasn’t received the payment yet. Her company didn’t receive the invoice. He doesn’t know his company’s policy. Her company forgot to pay this invoice.

ABCD

ABCD

ABCD

Listen


Sounds can link together. Sounds can disappear.

A lot of people use ATMs. A lo tof people u seATMs.Example


1.

2.

3.

4.

5.

I money in my bank account.

I couldn’t student loan.

The interest rates .

banks stay open late.

His company last year.

Listen again. Draw a slash (/) where the sounds disappear. Draw an arrow ( ) where the sound link together. Check your answers with a partner.



Track 53


1.

2.

3.

4.

5.

6.

7.

8.

9.

10.





[Reading 1]

1. fall increase maintain return

2. law workforce industry price

3. trade invest adopt squeeze

4. due to RTN releasing its own new gaming system although RTN has started a new advertising campaign unless RTN releases its own new gaming system as RTN has started to hire more workers

ABCD

ABCD

ABCD

ABCD

RTN Remains a Risky Investment

The RTN Company’s stock price will likely ---1.--- even more dramatically in the upcoming months

because the company has not yet adapted to changes in the ---2.---. Major rivals like Mountain

Electronics and the Orange Company have released entirely new gaming consoles in the past six

months which feature high-tech motion technology and modern graphics. The RTN Company,

however, continues to ---3.--- money in games for its old RTN Gamebox System, whose sales have

fallen dramatically since Mountain Electronics and the Orange Company released their new consoles.

Ultimately, ---4.---, the company is likely to continue to lose value on the stock market.

A

A A A

B

B

BB C

C

don’t have that much

Some of theare going up and up

pay all of my

didn’t make a profit

BCD

A

ABCD

A

CD

B

AB

DC

AB

DC

AB

DC

BCD

A



Let’s Talk! 18


1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Do you read the newspaper every day?

Are you interested in business news?

Do you think the economy is good right now?

Do you think it is important to save money?

Are you interested in the stock market?

Have you ever bought stocks or other kinds of investments?

Have you ever given money away to charities?

Your partner:

Look at the questions below. Then, try to think of your own questions. Write three more questions.

[Reading 2]

TO: Madeline Brent FROM: Owl City Savings BankSUBJECT: Stuff Happens Program DATE: November 12th

Dear Madeline,

Thank you for ---5.--- in our special Students First program, a new feature of bank accounts for university students. The best part about this plan is that it offers overdraft protection the first time your account falls below zero. Whether you forget a regular monthly payment or simply make a purchase that is too large for your account, it’s ---6.--- for your balance to fall below zero dollars. With the Students First program, the first time this happens, you will not be ---7.--- the regular $25 dollar overdraft fee. We hope that this will provide our new clients with added flexibility. ---8.---. But now, with our new program, you can be confident that we have your back!

Sincerely,The Owl City Savings Bank Team

5. enhancing engaging enrolling encountering

6. potential possible potentially possibly

7. spent charged paid purchased

8. Everyone makes mistakes from time to time. We offer you professional counselling. We can tell you when to be more careful. We recommend that you don’t spend too much money.

ABCD

ABCD

ABCD

ABCD

9. the state minimum wage will increase to $8.40 to $12.50 per hour. the state maximum wage will decrease to $12.50 to $8.40 per hour. the state minimum working time will increase to 50 hours per week. the state maximum working time will decrease to 40 hours per week.

10. required replaced requested remodeled

11. if only to only even if even to

12. confides confident confidence confidential

ABCD

ABCD

ABCD

ABCD

Notice from HR

On January 1st, ---9.---. Therefore, all Atkinson Electrical Supply workers whose compensation is

currently below that level will receive an immediate increase to the ---10.--- level of compensation.

In addition, to maintain levels of pay, all workers who are paid by the hour will receive an increase in

pay, ---11.--- they are currently above the minimum wage. To find out how much of an increase you

will be receiving, please contact the Human Resources Department. All salary information is ---12.---,

so we ask that you contact the department in person .

[Reading 3]

BCD

A

BCD

A

AB

DC

ABCD

A

CD

B

A

CD

B

AB

DC

ABCD

This should be ‘from’.



Section B

You will hear a short talk. Read the following questions. Choose the best answer to each question.

Track 54



1. Who is likely talking? An accountant A teller A bank customer A shop clerk

2. What can be inferred about this money transfer? It will probably take several days. It will probably take place immediately. It is being sent from the United States. It is being sent to the United States.

3. How much money will be charged? It will depend on the amount being sent. It will depend on when the money is sent. It will depend on how long it will take. It is always five dollars.

7. What is the detailed schedule for? When customers can return to the old bank When will be allowed to deposit money When and how much money can be taken out To see how many people will be grouped together

8. What will happen to non-citizens with assets over $100,000? They may be forced to withdraw all their money. They will lose their savings to the government. They will be grouped into a third bank. They might not get their money right away.

9. Look at the graphs. Which graph shows the condition of the National Bank? [ 1 ] [ 2 ] [ 3 ] [ 4 ]

ABCD

ABCD

ABCD

ABCD

ABCD

ABCD


4. Where would you expect to hear this speech? In a grocery store At a gas station At an ATM machine In a bank

5. What can be inferred about the customer? He probably works for the bank. He is a new customer. He has never had a credit card before. He has lost his debit card.

6. What will happen after one week? The old card will be returned. The ATM machines will be replaced. The application will arrive. The temporary card will stop working.

10. Who is likely talking? An accountant A bank clerk A company’s CEO An assistant or secretary

11. What kind of mistake was made? The client’s tax payments were not very fair. The client calculated their expenses incorrectly. The client did not pay any taxes. The client doesn’t know how much money was spent.

12. What transportation costs can be used to reduce taxes? Commuting to work from home Train fares but not taxi fares Visiting a customer during work hours Taxi fares but not train fare

ABCD

ABCD

ABCD

ABCD

ABCD

ABCD


[ 1 ]

[ 2 ]

[ 3 ]

[ 4 ]

incomecosts

Focus on Vocabulary 21Match the words on the left with the meaning on the right.

calculatewithdrawmortgage

restructuredeposit

feetemporary

subtract

to change or adjust the organization of an organizationto find a number using some kind of mathematical processto put money into a bank accountto take money out of a bank accountan amount of money that you pay for somethinga loan from a bank to buy a houseto take a number or an amount away from another numbercontinuing for only a limited amount of time; not permanent

BCD

A

AB

DC

ABCD

A

CD

B

ABCD

ABCD

AB

DC

A

CD

BABCD

AB

DC

AB

DC

BCD

A



1. If we agree on the price, let’s with this contract. go over go away go down go ahead

2. My bank that I refinance my mortgage. reminded responded persuaded recommended

3. Accounting is an interesting . field careers industrial employment

4. One bad investment all of his profits, leaving him with nothing. broke in wiped out came apart fell down

5. The principals of investing are simple, many people lose money. yet then unless in order

6. You should think about your financial goals are. why what however whenever

7. If you want to retire early, you’ll have to plan . on out over ahead

8. Interest rates have considerably recently. rise rose risen rising

9. I am now a budget at an investment bank. analyst guidance employer assistance

10. the recent recession, the stock market had been doing quite well. Until Unless Even if In case that

11. At the end of each month, the bank automatically the interest on my loan. calculate calculates calculating is calculating

12. Every time I miss a payment, the bank me $20. sells buys costs charges

13. was the most amazing demonstration I have ever seen. The That Then Than

14. Remember to keep a copy of the agreement. less lead lend lease

DCBA

DCBA

DCBA

DCBA

DCBA

DCBA

DCBA

DCBA

DCBA

DCBA

DCBA

DCBA

DCBA

DCBA


Test Type1 2 3 4 5 6 7

15. Nervous investors usually focus on nothing the financial risk. though while across except

16. I’d like to open a savings with this bank. account contract brokerage subsidiary

17. At her salary, she must be able to afford a house that size. rudely barely calmly quickly

18. The stock market has been quite recently as prices have moved too much. pale prior sole stable

19. The City First Bank has five offices in the city. brave branch bound bunch

20. I had to read the of the contract carefully. terms knocks packs relatives

DCBA

DCBA

DCBA

DCBA

DCBA

DCBA

Focus on Grammar5

1.

2.

3.

4.

5.

( ) Do you have a bank account with this branch?

( ) I applied a new credit card.

( ) The bank gave us a very good mortgage rate.

( ) I would like to send $520 by wire transfer.

( ) He didn’t pay his bill on time.

6.

7.

8.

9.

10.

( ) Can you fill out this form during you are waiting?

( ) I don’t think this house is worth $600,000.

( ) Buying a house is a good invest.

( ) Stock prices have been raising slowly recently.

( ) Can you confirm that we pay that bill last month?

Look at the sentences below. There are 5 correct and 5 incorrect sentences. If the sentence is correct, write a check ( ). If the sentence is incorrect, write an ( ) and then correct the mistake.


A

D

CA

B

D

A

D

B

A

B

A

A

D

D

D

D

B

B

B

rising

investment

while

for

paid(have paid)

not




Test Type1 2 3 4 5 6 7

[Reading 1]

Is Bad Credit Making Your Life Miserable?Whether you’re are buying a house, taking out a car loan, starting a business or getting a credit card, it is important to have good credit. But the loss of a job, unexpected medical bills or other unplanned emergencies can make it hard to keep up with all of your bills.

At Gerald Morehouse Financial Advisors, we understand how tough life can be. That’s why we are in the business of assisting people like you. If you have been late on loan, mortgage, child support or credit card payments, or even if you just need help to get your finances under control, come talk to us. We’re on your side.

Our expert advisors specialize in dealing with tax problems, legal judgements, debt management and bank negotiations. We can help you make a plan to pay down your debts, establish a credit record and fix a bad or inaccurate credit score.

Life is so much less stressful, when you have your finances in order. Visit www.gmorehousefinancial.com and tell us about your situation. We’ll show you how we can help you take back control of your life.

Gerald Morehouse Financial Advisors can be your financial advisors.

1. Who is Gerald Morehouse? The owner of a financial consulting business A tax advisor for the Alabama state government The victim of a serious injury in a traffic accident The head of a mortgage and consumer credit bank

2. What is Charlie Betts job now? He works in an oil refinery. He is currently not working. He is a policeman in Tuscaloosa. He works as a financial consultant.

3. Which of these does Mr. Betts NOT need help with? tax problems legal judgements debt management mortgage payments

4. Why did Mr. Betts get in touch with Mr. Morehouse? He wants Mr. Morehouse to find him a job. He wants Mr. Morehouse to calculate his taxes. He wants Mr. Morehouse to help with his debt. He wants Mr. Morehouse to pay his bills.

5. The word “miserable” in the top line of the advertisement is closest in meaning to: cheap furious wealthy unhappy

ABCD

ABCD

ABCD

ABCD

ABCD

Website Response Form

From: [email protected] Rcvd: March 3rd, 2016 at 16:54

Dear Mr. Morehouse,

My name is Charlie Betts and I need your help.

Several years ago, I bought a nice house down by Indian Lake, here in Tuscaloosa, Alabama. I had a good job at the oil refinery, and the guy at the bank made it real easy to buy it, even though it was kind of expensive. Then I got in a car accident and hurt my back. The guy that hit me didn’t have insurance, so even though the judge ruled that the accident was his fault, and he should pay me, I didn’t get any money for it.

Anyway, I got fired from my job, because I was out of work for so long, and I had a lot of medical bills. I ended up not being able to pay any of my bills for a while. The credit card companies are all calling me every day, telling me I’ve got to pay them, and now the bank says they’re going to take my house.

I don’t want to lose my house. I’ve got three kids and they’ve got a nice big yard to play in with the dogs. I don’t know what to do. Can you help me?

Charlie Betts

BCD

A

BCD

A

AB

DC

ABCD

A

CD

B



[Reading 2]

MR DYLAN SUZUKI2B Tulip Court, 336 Duke Ave.Glenwood

The First City Bank Credit Card

Card Status SilverCard# xxxx-2222-1234-5xxx

Due Date August 25Balance USD1,426.72

Description Charged Due Notemm dd Amount This Term

06 29 Downtown Bar and Grill 12.15 12.1506 30 First Drug Mart 38.12 38.1207 12 Trident Avenue Bookstore 28.68 28.6807 18 Kobayashi Porcelain 280.00 280.00 JPY35,000

1USD=JPY125converted on: 07/19

07 24 Downtown Bar and Grill 54.92 54.9207 24 Downtown Bar and Grill 8.84 8.8407 24 Downtown Bar and Grill 54.92 54.9207 24 Downtown Bar and Grill 54.92 54.92

Total Amount 532.55

Date

Dear Sirs,

I have been to your restaurant many times before. I often come to your restaurant by myself for lunch, because your food is good and your prices are quite reasonable.

Last week, two of my friends and I came to your restaurant for dinner. -[ 1 ]- . After dinner, I asked the server for a bottle of your original salad dressing to take home. When she came back with the bottle, she told me that she had accidentally charged my credit card twice for dinner. She apologized, and said that the problem had been fixed. -[ 2 ]- .

However, today I received my credit card statement, and was surprised to find that I have been charged three times. -[ 3 ]- . I would appreciate it if you could please check your records on July 24th for the $54.92. You’ll see that it’s been charged three times.

I’m sure this was just an error. It looks like she added the charge instead of subtracting. I would appreciate it if you could either credit me for 109.84 or give me a credit towards future purchases. -[ 4 ]- . My wife loves your salad dressing.

If you could give me a call at 555-4421-9020, I’d be most grateful.

Dylan Suzuki

6. What is the main point of Dylan Suzuki’s letter? The restaurant overcharged Dylan and his friends. Mr. Suzuki wants to contact the credit company. The credit card company will contact the restaurant. He paid too much for the salad dressing.

7. How much was the salad dressing? $12.15 $8.84 $38.12 $54.92

8. How does Mr. Suzuki think the problem occurred? the server added instead of subtracted He thinks the credit card company was wrong. He is sure the manager misunderstood. He considers the server to be dishonest.

9. How much did Mr. Suzuki pay more than he needed? 8.84 54.92 109.84 167.76

10. Why does Mr. Suzuki often go to the Downtown Bar and Grill? It is good and cheap. It is in a convenient location. His wife thinks it’s reasonable. The service is great.


“I’m sure I will be back again soon.”

[1] [2] [3] [4]

ABCD

ABCD

ABCD

ABCD

ABCD

ABCD

Let’s Talk! 27

1.

2.

3.

4.

5.

Do you think buying a new house is a good investment?

Where would you like to buy a house?

Do you think the value of land is rising in your city?

Do you think houses in your city are expensive?

What kind of house would you like?

Get Ready: Work in groups. Look at the following steps for buying a house. Put them in order.

[Part Two] Ask and answer the questions below.

[Part One]

Let’s Talk: Now, close your books and describe how to buy a house.

Go to the bank and apply for a loan.

Get a realtor and start looking at houses.

Decide the details of the loan.

Get the money from the bank and buy the house.

Make monthly payments and pay back the loan.

Decide what house you’d like to buy.

3

4

5

6

2

1

BCD

A

BCD

A

BCD

A

AB

DC

ABCD

A

CD

B

He thinks full stop

149148 TOEIC Skills 2 Split Task Resources Split Task Resources TOEIC Skills 2


Pairwork 1Unit 1

Part 1: You go first. Read the first set of sentences to your partner. When you finish, listen to your partner and write down the sentences. Take turns.

Q R

( 1 ---> .................. )

Q R

( 2 ---> .................. )

Q R

( 5 ---> .................. )

Q R

( 6 ---> .................. )

Q R

( 7 ---> .................. )

Part 2: Match the questions or statements to the response.

Pairwork 2Unit 1Part 1: Student B Part 2: Student A1. What is the purpose of this message? To explain the reasons for this meeting To hire new workers for a company To ask workers to give up their weekend To explore how much money a company makes

2. What can be inferred about the meeting? The meeting is voluntary. The meeting will be about company profits. The meeting will be about advertising. The meeting is being held in a kitchen.

3. Why did the company hire extra employees? The current programmers were much too slow. The company has never designed apps before. There is a lot of work that needs to be done. The boss wanted everyone to make more money.

How often do you have meetings?

It depends, but usually between 9 and 9:30.

If the traffic is not too bad, usually about 40 minutes.

Everyone working on the project must attend.

Who needs to go to the workshops this weekend?

How long does it usually take to get to the office?

Sure, I’ll let him know.

What time do you usually get to work?

It depends, but we usually have 1 or 2 a day.

Can you tell him that we changed the start time of the meeting?

Pairwork 1Unit 2


1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Pairwork 2Unit 2Part 1: Student B Part 2: Student A1. What is the woman’s opinion of living in Bridgeport? There are some disadvantages but there are many advantages. Bridgeport is not an easy place to find a job. Bridgeport is too far away from her husband’s work. She doesn’t know why she lives in Bridgeport.

2. What can be inferred about Bridgeport? A house there costs less than one in New York. It is close to New York. There are more jobs in Bridgeport than in New York. It is not a very good place to live.

3. What does the woman think about getting a house in New York? It is not so expensive. She’s not sure about prices. She wants to move to New York. Houses in New York cost a lot of money.

I heard you have a new chairman of the board.

How many branch offices do you have?

As of last year, the company has 13,450 employees.

The company was founded in 1993.

How long has the company been in business?

How many employees does the company have?

How long have you been in charge of this division?

I’ve run things since last spring.

Five all together. Four in the U.S., and one in Canada.

Yes, that’s right. Our new chairman was appointed last week.

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1. What is the purpose of this message? To tell people about a meeting To interview someone for a job To introduce a question and answer period To announce that Mr. Tom Clark will retire

2. Why is the whole staff going to the meeting? They will discuss Mr. Clark’s retirement. They will decide on a new schedule for the day. They will talk about the new leadership. They will explain what they do at the company.

3. What can be inferred about the new CEO? The new CEO has not begun the job as president yet. The new CEO is probably not qualified for the job. The new CEO doesn’t seem to understand the company. The new CEO probably doesn’t like talking to people.

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1. What is the purpose of this advice? To run faster To run longer To build muscles To lose weight

2. What advice is given? The person should try to eat more meals a day. The person should exercise about two hours each day. The person should begin to learn to row. The person should stop working out so vigorously.

3. What is the speaker trying to do? Irritate the listener Disappoint the listener Surprise the listener Persuade the listener

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I thought her performance was marvelous.

What did you think about Kate’s performance in the ballet?

I would like to get two tickets for tomorrow’s dinner cruise.

What do you take in your coffee?

Would you like a window or an aisle seat?

Cream and sugar would be good, thanks.

Well, to be honest, I don’t really like oysters.

I’m afraid tomorrow’s cruise is all sold out.

I’d prefer an aisle seat it you have one.

Is there anything that you don’t like to eat?

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Pairwork 2Unit 3Part 1: Student B Part 2: Student A1. What is the purpose of this talk? To review a restaurant To provide a recipe To recommend ingredients To rate the service in a store

2. What does the speaker think about the pasta dish? The meal was too boring. The meal was too salty. The meal was not cooked enough. The meal was too spicy.

3. What can be inferred about the restaurant? The prices are quite good. It is a new restaurant. It recently lowered its prices. It does not serve Italian food.

Yes, I have a Bachelor’s degree in biology.

Do you have any special qualifications?

I am pretty good with Word and Excel.

What computer programs are you comfortable using?

She was always late for work.

I find it exciting to be in an environment with a bit of pressure.

Where should applicants send in their résumé?

Do you know why Tina was fired?

All applicants should send their résumé to the HR department.

How do you handle stress and pressure?

Pairwork 1Unit 4


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Pairwork 2Unit 4Part 1: Student B Part 2: Student A1. What does the speaker think about students having jobs? The speaker thinks that students should not get part-time jobs. The speaker thinks that part-time jobs are good for students. The speaker thinks students will learn to be late. The speaker thinks students should not depend on each other.

2. What is an advantage of having a part-time job? Students have to study more. Students can’t do their homework. Students can learn how to be responsible. Students will not come late to class.

3. What is a disadvantage of having a part-time job? Students can learn about life. Students can learn responsibility. Students can earn a lot of money. Students can be prevented from studying.

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6 78 91 3 5 691

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1. What is the purpose of this talk? To explain about a ticket To give directions to a platform To give someone their money back To give the person a new schedule

2. Which of the following is NOT true? The person will need to buy a new ticket. The person will not get any money back. The person wants to go to Rome. The train arrived too late.

3. What is the speaker’s attitude toward the problem? He thinks it is surprising. He thinks it can be easily fixed. He thinks it is unfortunate. He thinks it is the company’s fault.

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1. What is the purpose of the talk? To explain why someone should be fired To review how David can improve To give some new information To suggest that David should be promoted

2. What can be inferred about David? He knows how to run a meeting. He is a hard-working employee. His colleagues are not very happy working with him. His colleagues appreciate his considerate attitude.

3. What is the speaker’s attitude toward David? Frustration Sympathy Jealousy Fear

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1. What is the purpose of the talk? To persuade To give instructions To complain To make an offer

2. Why should someone choose a low quality setting? To reduce the file size To increase speed To fix the problem To organize the documents

3. How can you adjust the settings? By observing the scanner By extending the document By booting up the software By purchasing the scanner online

1. What is the purpose of the talk? To appoint an employee To calculate the wages To make a suggestion To explain the rules

2. What happens if someone is late three times in a month? They will lose their job. They will have to work longer. They will have to work on the night shift. They will have to come to work early.

3. What happens after 5:00 pm? A different crew begins work. The factory shuts down. An hour dinner break begins. The factory will be cleaned.

I’ve worked there for about six years now.

Have all the materials been delivered yet?

Yes, it’s a very strict rule that must be followed.

How long have you worked on the assembly line?

We have to have it shipped out by next Thursday.

Make sure you put away all your tools after each shift.

Yes, of course. I’ll make sure everything is put away.

No, I’m afraid we’re still waiting for some deliveries.

When is the deadline for this order?

Do I need to wear a hard hat in the factory?

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Pairwork 2Unit 5Part 1: Student B Part 2: Student A1. What problem is being discussed? A factory needs to be shut down. Some products were not made properly. Someone needs to be fired. The Kansas City office wants their money back.

2. What can be inferred about the factory? It has had similar problems in the past. It manufactures office supplies. The staff don’t have enough experience. It is located in Kansas.

3. What does the speaker suggest? Fire the workers Check with the Kansas City office Discuss the problem with the staff Replace the equipment

Can I scan documents using the copy machine?

Yes, I back up my files every day before I go home.

Do I need a password to use the WiFi network?

Did you back up all your work?

Does the meeting room have a projector?

Yes, it will scan your document and save it as a PDF.

No, it doesn’t, but I’ll set one up for your presentation.

Do I need my ID card to open the office door?

Yes, the user name is “guest” and the password “guest1.”

Yes, you’ll need to touch your card to the card reader.

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Pairwork 2Unit 6Part 1: Student B Part 2: Student A1. What is the purpose of the talk? To give an order To make a suggestion To criticize To complain

2. Why should someone choose airplane mode? To save money when travelling abroad To save time when travelling abroad To make your cell phone easier to use To monitor all your extra charges

3. What does airplane mode do? It communicates with airplanes. It turns the cell phone off. It saves all the settings. It stops the phone communicating.

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( .................. ---> .................. )34 56 78 92 101 3 4 56 7 89 2 101

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1. How much are bedroom sets? $199 and up $299 and up $499 and up $599 and up

2. Where can people buy these things? Only at one of their stores Only from their online catalog Online or at one of their five stores Online or at their main store

3. When will prices return to normal? Until Monday After Monday Next weekend This weekend

Is it possible to have it delivered on Friday?

If you order it today, it can be delivered on Friday.

No, thank you. I’m just looking.

No, tax is not included in this price.

Please send that to the accounting department.

Where should I send the invoice?

I’m afraid we only accept cash.

Is there anything I can help you with today?

Do you take credit cards?

Does this price include tax?

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Pairwork 2Unit 7Part 1: Student B Part 2: Student A1. What is the purpose of this talk? To persuade To make a suggestion To criticize To complain

2. How much is the Baked Cod? $19.99 $15.99 $13.99 $9.99

3. Where is Jessie’s Fish House? On the hill By the sea In the mall Downtown

Where can I get this prescription filled?

Is your leg feeling better?

I broke it playing basketball.

How did you break your finger?

Yes, I try not to eat too much junk food.

Yes, I can now walk much more easily.

Are you careful about your diet?

You should be able to get that filled at any drug store.

How often do you exercise?

I walk every day and I usually go swimming on the weekend.

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Pairwork 2Unit 8Part 1: Student B Part 2: Student A1. What is the purpose of this talk? To inform To reward To offer To order

2. What problem was NOT mentioned? Breathing problems Weight problems Mood problems Heart disease

3. What can cause health problems? Enough sleep A lack of sleep Adequate work Learning new things

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( .................. ---> .................. )3 456 78 92 101 34 56 78 92 101

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1. What is the purpose of this statement? To advertise smoking To promote smoking To warn about smoking To encourage smoking

2. What problem was NOT mentioned? Cancer Heart disease Lung disease Throat disease

3. What does the speaker recommend? To look into smoking To stop smoking To understand cancer To visit a doctor

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We usually pay around $2,500 per year.

Yes, it comes with a fridge and a stove.

How much are the property taxes?

I think it might be a little too expensive.

Do I need to pay a damage deposit?

Yes, the damage deposit is one month’s rent.

Do you want to buy this apartment?

How far is the office from downtown?

Does the apartment come with any appliances?

It’s about ten minutes away by bus.

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Pairwork 2Unit 9Part 1: Student B Part 2: Student A1. What is the speaker explaining? Managing an office building Finding a good office Building an office for profit Buying a cheap office

2. What is important if you want to find good staff? Having a pretty office Having a expensive office Having a convenient office Having a efficient office

3. What does the speaker NOT mention about transportation? Trains Subways Buses Parking

Do you think stocks are a good investment?

The deadline for doing your taxes is April 1st.

Okay, can you fill out this application form?

Is there a bank near here?

When’s the deadline for filing taxes?

What will happen if interest rates go up?

That depends. Some are good and some are not.

No, the there’s an ATM in the convenience store over there.

I’d like to apply for a credit card.

If that happens, bank loans will become more expensive.

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Pairwork 2Unit 10Part 1: Student B Part 2: Student A1. What is the speaker explaining? How to buy an apartment How to rent an apartment How to fix an apartment How to sell an apartment

2. What should your maximum monthly payment be? 30% of your income 35% of your income $525 a month $1500 a month

3. What advice does the speaker give? Don’t buy anything too expensive. Save your monthly income. Don’t forget about paying other bills. Don’t spend too much money shopping for things.

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( .................. ---> .................. )34 5 67 8 92 1013 45 6 7 8 9 2101

1. What is the speaker explaining? How to behave in your room How to book a room How to pay for a room How to do business in your room

2. What problem was NOT mentioned? Gambling Animals Cooking Singing

3. Why is smoking in bed not allowed? It might bother other people. It is bad for you. It makes the room smell bad. It might start a fire.

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1. What is the speaker explaining? Paying for a house Fixing a house Analyzing a house Trading a house

2. How expensive a house can most people afford? A house that is worth 20% of your annual income A house that is worth your annual income A house that is worth 300% of your annual income A house that is worth four times your annual income

3. What is a down payment? It is your last payment on a house. It is your monthly payment on a house. It is your first payment on a house. It is a payment to insure a house.

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159158 TOEIC Skills 2 Scripts Scripts TOEIC Skills 2


Scripts

Track 1Part One: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.

Track 2Part Two: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.

Track 3Part Three: You will hear some conversations between two people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C) or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.

Track 4Part Four: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C) or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.

Track 5 1. a. They are standing to look at the board. b. Some people are staring out of the window. c. They are meeting in the basement. d. They are having a discussion.

2. a. The staff are working in the factory. b. The employees are working at their desks. c. The computer monitors are being replaced d. They are meeting in the board room.

Track 6 Listening OneA: Did you finish the report that I asked you for?B: Almost. I can give it to you tomorrow.A: I need it by 3’clock today. I need it for a meeting that starts at 3:30.B: Okay, well, if I don’t add in graphs or tables, I can get it to you today by 3:00.

Listening TwoA: I just heard there’s going to be layoffs.B: Who said that?A: Jeff.B: Really? Do you know how many?A: Up to 100. The company is cutting costs.B: A hundred?! A: Yeah, the company is cutting costs.B: I’d better start looking for a new job.

Listening ThreeA: We need to change the design of the office. It’s too old, and too closed in.B: I know what you mean. The office should be more open.C: Well, that would make it easier for people to work together and share ideas.B: Okay. Let’s talk about it at the next staff meeting. I can write a proposal.

Listening FourA: How do you like the new manager?B: Well, she’s only been here three months, but I worked with her in our Singapore branch.A: Really? So you worked with her before.B: Yeah, for about a year. She is famous for following all the rules and regulations.

Track 7Example: Where do you work?1. She works in research and development.2. How many employees do you have?3. He works in the branch office.4. They buy and sell used cars.5. The head office is in Germany.

Track 81. Who runs the company? a. This company has lasted 37 years. b. He has never run a company. c. Tracey Nelson is still the boss.

2. Isn’t our new logo great? a. Yes, I really like the design. b. No, it will be here tomorrow. c. No, thanks, I have a brochure.

3. You’re still working in New York, aren’t you? a. Yeah, still in New York. b. No, I can’t walk to New York. c. Yeah, she’s been working there for a few years now.

4. Ms. Walker is in charge of the office. a. I see. I met him last month. b. You mean Mary Walker? She is great. c. I don’t know how much the office is.

5. So, how many new stores will open? a. Have you seen the new store yourself? b. Management is hoping for two hundred. c. Several shopping centers closed recently.

6. Who is managing the new office? a. The president resigned last week. b. Don Bryant is in charge of it. c. I haven’t worked in the new office myself.

7. Where is the warehouse? a. It’s about two miles away, just past the airport. b. The warehouse is very full at the moment. c. The driver has never been to the warehouse.

8. Does the company have a website? a. Sure, websites are expensive. b. No, I don’t use the web. c. Of course, let me show you.

9. Who brought you to the head office? a. Mr. Hopkins came to talk to you. b. Yes, the office is far. c. I walked here by myself.

10. Is Thomas from New York or from New Orleans? a. Yes, I’ve been to New York. b. Why don’t you ask him? c. Either is okay.

Track 9 Listening OneThe board will meet on Friday, February 13, to discuss the appointment of the new president. Many people applied for the position and it was difficult to choose among so many excellent candidates. However, after many long hours, we cut this down to the top 5 candidates. The board will look carefully at each candidate. Obviously, we will look at experience, communication skills and performance in their current job. We are looking for a candidate who has new ideas and can make the needed changes to keep our company moving forward.

Listening TwoWe need to hire a full-time assistant for our CFO. Up to now, we have had three part-time assistants doing the work, however it was quite difficult to share information between the three part-time assistants. So, with the creation of this new full-time assistant position, we hope that we can improve communication both within the

Accounting department and also between departments. We hope this position can be filled right away so the person can start their job as soon as possible.

Listening ThreeLast year, we increased our advertising spending by 75%, but company’s investment in advertising has clearly been a good choice. As you can see from the graphs on page five of your report, our sales have gone up by more than 400% since we started our TV campaign in May. And our profits have increased 275%. These results are better than we expected, since our investment in radio advertising didn’t have such good results. Television is more expensive than radio, but I think we should continue to make this investment.

Listening FourWe’ve made the very difficult decision to close all of our branches in New Harbor. Since opening them seven years ago, we have been proud to be part of the New Harbor community. Over the years, our branches have provided many jobs for the people of New Harbor, however, our sales have not been good, and our company has been losing money. Our employees in New Harbor have been offered work at our branch locations in Middletown and several have accepted the offer to work in there.

Track 101. a. The man is standing by the white board. b. The woman is giving a presentation. c. The man is standing on the scale. d. He is preparing many graphs.

2. a. The woman is giving a speech. b. She is holding up her cell phone. c. The coffee cup is by the tray. d. The woman is chatting on the phone.

Track 11 Listening OneA: I need Marty Jenkins’ account number. Do you know how to get in touch with him?B: Did you look in his file? His email address should be in there.A: I looked, but it wasn’t there. B: Why don’t you call Jerry? He’ll know it.

Listening TwoA: Is this price list recent?B: Yeah.A: Is this latest one?B: It should be. A: Okay.B: But, the prices haven’t changed since last year. A: Oh, good.



B: Why?A: I sent this price list out to all of the sales reps last month.B: Yeah, that won’t be a problem.

Listening ThreeA: Are we meeting in the conference room?B: I’m afraid, it’s occupied at the moment. We’ll have to meet in someone’s office.A: Really? We really need to coordinate meetings a little bit better.B: I agree. The same thing happened last week.

Listening FourA: Are you in the office tomorrow? I’d like to discuss the sales plans for next year.B: Could we make it the day after tomorrow? I’ll be out in the morning and in the afternoon I have a meeting. I’ll be in the office all day on Wednesday.A: Wednesday would be good. Where are you going tomorrow?B: I’m going out on sales visits.

Track 12Example: I get to work at five.1. What time did you finish the job?2. The meeting starts at 2:00 and ends at 4:00.3. Why do we need to finish early?4. I’ll introduce you at the start of the meeting.5. Can you get to work at 8:00 tomorrow?

Track 131. May I speak to Mary Watkins? a. I’m sorry, she’s out at the moment. b. Yes, just a few minutes ago. c. She’ll be there in just a moment 2. What time is the meeting? a. It’s at two o’clock. b. It will take two hours. c. There will be two of us.

3. Where exactly is the staff meeting? a. The staff is very large this year. b. I’m not sure, but I’ll check. c. Meetings are always on Tuesdays.

4. Are you planning to work on Saturday? a. No, but I will if you need me. b. Yes, I’m going to the movie with my son. c. Of course, I plan to stay home all weekend.

5. Could you tell me where the restroom is? a. I left the rest on your desk. b. It is down the hall on the left.

c. I took it home with me yesterday.

6. Have you finished writing the report yet? a. Yes, I already read it. b. No, I haven’t found it yet. c. No, but I am almost done.

7. Did Mr. Barrows call while I was out? a. Yes, he called Ted Barrows. b. Yes, I have met him many times. c. Yes, he wants you to call him back.

8. How about going out to lunch with me? a. I always enjoyed talking to her. b. Sure, let’s go to that Thai place. c. I don’t think I will have time to buy it.

9. I sent you my notes from the seminar, didn’t I? a. Yes, I wrote them as clearly as possible. b. Thanks. They were very helpful. c. I’m sorry, I won’t be teaching that seminar.

10. Where is the break room? a. I broke it in the lab yesterday. b. We get long breaks here. c. It’s at the end of the hallway.

Track 14Listening OneThe conference schedule has just been released, so for a full schedule, please download the schedule from the conference website. Registration will be open from 9:00 am on Wednesday, and will be open for all 3 of the conference days. The first workshops will begin at 1:00 pm Wednesday. Workshops and presentations will finish on Wednesday and Thursday at 6 pm, and on Friday, the last sessions will finish at 3:00 pm followed by the closing ceremony, which will finish at 4:00. Coffee and tea will be available in the registration area.

Listening TwoIt’s a good idea to plan your day. Each day, when you come into work, you should make a list of the jobs you need to do. But plan carefully. You need to know yourself. Do you work better in the morning or in the late afternoon? You should plan to do the more difficult tasks when you work best. However, you need to be flexible. Sometimes work comes up or emails come in that you must answer. So, leave some time in your plan. So make sure you plan to get your important jobs done.

Listening ThreeOkay Kathy, well since this is your first day, let’s talk about what you’re going to be doing. The first thing you need to do when you get to work is report to the floor manager.

They’ll tell you what to do each day. You’ll be working in the clothing sections, so probably you’ll be keeping your section clean. So, that will mean folding the clothes neatly and putting clothes back on the shelf. But when we’re busy, your job is to help customers. That’s the most important thing.

Listening FourI like to start my day early. So I come in to the office at 7:30. Usually I’m the only one in the office, so it’s quiet and I can answer my emails and plan my day. People start coming into the office around 8:00 am. At 8:30 we always have a short meeting to go over the work for the day. At 9 am the phone starts ringing, and I’m usually quite busy helping customers and fixing problems. If it’s not busy, I can do my other work, which usually means writing up reports.

Track 151. a. The people are boarding a train. b. They are rushing out of the station. c. The woman is getting on the bus. d. They are standing in the train.

2. a. The violins are on the floor. b. The women are dancing to the music. c. The women are playing their instruments. d. They are performing on the street.

Track 16Listening OneA: We’re going to the opera tonight and we have an extra ticket. Would you like to go with us?B: Not really. I can’t understand a word they say. I don’t speak French or Italian.C: Come on, give it a try. You can still enjoy the music. A: Yeah, and we’ll take you out for dinner before we go.B: Really? Okay! Let’s go to the opera!

Listening TwoA: I am a vegetarian. Can you tell me if there is any meat in this dish?B: No sir, there is no meat in any of our dishes. This is a one hundred percent vegetarian restaurant.A: Great! That means I can order anything on the menu for a change. I’d like the tofu taco salad, please.B: Sure. I’ll get that right away.

Listening ThreeA: Could you help me? I just missed my connecting flight.B: Don’t worry, we can get you a seat on another plane. Is Boston your final destination?A: Yes. I have an important meeting at 3:00 and I don’t want to be late.B: It looks like there’s a seat available on the 11:40 flight. You need to go to gate 19 right away. Please hurry. I’ll

tell them you’re coming.

Listening FourA: Front desk.B: Hi, yes. I’m in room 805. I couldn’t sleep last night since there was so much noise from the elevator. Could I move to another room?A: I’m very sorry to hear that. I can give you a room at the end of the hall. Just come to the front desk and we’ll change your card key.B: Thanks very much.

Track 17Example: I’m afraid the bus is late today.1. The hotel is in front of the station.2. Would you like soup or salad?3. The bus is on time.4. Can I have a cup of coffee, please?5. I’m afraid the plane is late.

Track 181. How many in your party, ma’am? a. I called yesterday. b. It’s at three o’clock. c. There’ll be six of us.

2. You don’t want to go see that new action movie, do you? a. I’d rather see a romantic comedy. b. I wish I had seen that one before. c. I don’t think we should take action yet.

3. Did you try the salmon mousse? It was wonderful. a. Yes, I often go fishing in the bay. b. Really? I thought it was too salty. c. No, I’ve never eaten a mouse before. 4. That’s a very catchy song. Who plays it? a. I didn’t catch what you said about it. b. I have no idea how you play that song. c. I think it’s that new band, Spider Bite.

5. How many people are you expecting for the banquet? a. About one hundred and twenty, I believe. b. I hope they all come on time for the party. c. There will be some very nice people there. 6. I’d like to reserve a private room in the back of the restaurant. a. No, you need to confirm the reservation. b. Yes, I made a reservation in the back of the plane. c. Sure. For when, and how many people?

7. Let me take your baggage cart for you. a. No, I’m okay. But thanks anyway.



b. No, sorry. I don’t have a card. c. Sure, the package is in my car.

8. How far is it to the bus stop? a. I came by subway. b. A taxi is too expensive. c. It’s about a two minute walk.

9 Hasn’t the bus come yet? a. The bus stop is down the road. b. Not in the last ten minutes. c. Yes, I came by bus.

10. Where are you going for your vacation? a. I’m taking my vacation in August. b. I’m going camping in the mountains. c. I haven’t decided to buy it, or not.

Track 19Listening OneGood evening. I’m Sandy and I will be your server tonight. Uh, we have some specials on the menu tonight. The first is a wild asparagus and mushroom salad, with raspberry dressing. The second is baked Alaskan king salmon served with a vegetable relish. The third is a rack of lamb with mint jelly and garlic mashed potatoes. All three are absolutely delicious. I’ll give you a moment to decide what you want. In the meantime, can I get anyone a drink from the bar?

Listening TwoAttention, passengers. We regret to announce that Flight 778 to Tampa has been delayed due to poor weather conditions. If the fog clears within the next two hours, the flight will be able to leave. However, if the weather does not improve, the flight might have to be cancelled. We’ll do our best to arrange a hotel if that happens. I will give you more information as soon as we get it. For now, we’ve passed out some soft drinks and snacks free of charge and we apologize for the inconvenience.

Listening ThreeExcuse me, sir. Sorry to bother you. I was wondering if you knew the way to the Parkview Hotel. I’m visiting Bridgeport for the night as I have to catch a train in the morning. The address of the hotel is 246 Park Street. It’s at the intersection of Park and High Streets. I’ve never been to Bridgeport before and I was told that this neighborhood can be a little bit dangerous at night, so I want to find my hotel quickly.

Listening FourThank you for calling the Metroplex Movie Theater hotline. “Dragonfire” is now showing in theater number one. It begins at 1:00, 3:30, 6:00 and 8:30. And in theater number

two, we have “A Time to Live”, which starts at 1:30, 4:10, 6:50 and 9:00 pm. For more details or to buy tickets, please visit our homepage. The Metroplex Theater is located in the South Hills Mall and there’s always plenty of free parking. Come a few minutes early to visit the concession stand for hot-buttered popcorn and a drink to enjoy with your movie.

Track 201. a. The new trainees are giving presents. b. The man is explaining something. c. The students are training in a gym. d. They are writing a report.

2. a. The man is holding his hands behind his back. b. The lecturer is using a projector. c. He is pointing to the chart on the whiteboard. d. The man is speaking to the audience.

Track 21Listening OneA: Why are you interested in working for our company?B: Well, this is a fast growing company with a great future.C: Yes, we have been growing. We will be opening offices in three new cities soon.B: Well, if you need someone to work in one of those offices, I’d be happy to move.

Listening TwoA: Have you heard about the vice president’s job?B: A little. Why?A: Have many people applied? B: I haven’t counted, but yes, quite a few.A: I was thinking of applying. B: Well, you’re qualified. A: Yeah.B: But I don’t know if you have enough leadership experience.A: Maybe, you’re right. But I still want to try.

Listening ThreeA: Congratulations on the award. Top sales rep! That’s great.B: Thanks, Jeff, but it’s really a team award. Everyone worked so hard.A: Yeah, but you’re still the top selling sales rep in the company. That’s impressive.B: Well, thanks.

Listening Four A: Can you tell me what the salary is for the sales manager’s position?B: That depends on how much experience you have.A: I’ve have ten years in sales and twelve in sales management.

B: Well, we’d have to calculate it, but it would be around one hundred thousand a year.

Track 22Example: I gave it to him yesterday.1. I used to work in sales and marketing.2. I told him to send in his resume.3. I’m afraid I didn’t get the job.4. Can you tell me about the job?5. I’m afraid I don’t have that much experience.

Track 231. What do you think of the job candidates you interviewed? a. I think they will be soon. b. I think there are a few of them. c. I think they’ll need a lot of training.

2. How many people are we hiring? a. I think about a dozen. b. I was hired last year. c. We have to pay them.

3. Man: Why do you think Jerry was promoted? a. Because I asked him to do it with us tomorrow. b. Because he hasn’t worked here for a very long time. c. Because he and the boss golf together every weekend.

4. May I suggest that Martin and Pamela work with us on this project? a. I hope they select me for such an important job. b. That’s a great idea. Can you talk to them? c. I didn’t know that.

5. How often do I need to report my progress to you? a. Unless there’s a problem, once a week should be enough. b. I did it once a few years ago, when I was working on that. c. One of us needs to be here every day, to keep an eye on it.

6. We don’t get any applicants from the top universities. a. Well, I’m on schedule to graduate next spring. b. Well, our company is not so well known. c. Well, I’ve never considered applying for that position.

7. We can hire another intern, can’t we? a. Yes, our interns have another two months here. b. Perhaps, but we have to see the budget. c. I myself started as an intern here.

8. Do you have any experience in this industry? a. Sure, if you would like me to.

b. Yes, I’ve never been here before. c. No, but I’m willing to work very hard.

9. How many people want this job? a. I’ve had this job for 10 years. b. The job they want pays very well. c. I think 20 people are interested.

10. Let’s hire this woman. a. I don’t want to fire her yet. b. She works in the marketing department. c. I agree, her resume’ is strong.

Track 24Listening OneIn financial news, Allied American Metals reported today that it is planning to close its gold mines in Arizona and Colorado and lay off more than fifteen thousand workers. Due to the fall of gold prices, the company lost more than one hundred and twenty million dollars last quarter. The mine closures are expected to hit hard in Colorado, where the unemployment rate is already one of the highest in the country. Many of those workers were just hired last year, when prices for high-grade gold were rising.

Listening TwoHey, everybody. They just announced that Fred Hodges is moving to London to run the European office. He will probably be taking a few people with him, so if you’re interested in working in London, make sure you tell him soon. This could be a great opportunity, especially if you are young, single and able to move. Personally, I can’t make the move, as I don’t want to take my three kids out of school, but I’m hoping I can take over here for Fred. Either way, there are going to be a lot of changes around here.

Listening ThreeOkay, Time is up. Please put your pencils down. My assistants will be coming around to pick up your tests. As I said before, we are planning to hire four accounting trainees. If you passed the accounting test you just took, we will be calling you to come back for an interview next week. We are hoping to complete the interview process and make our hiring decisions by the end of the month. If you have any questions, please call the Human Resources department, and talk to either me, or Sandra Silva. Thank you for coming today and good luck.

Listening FourIt’s my great honor to present this year’s award for Design Professional of the Year. This year’s winner, Jonathan Harper, is someone that I have known for more than thirty years. Jonathan Harper taught me most of what I know about the world of design. When I joined the company thirty years ago, I had just graduated from college and I This should be omitted.



knew nothing. John was just a few years older than me, but he helped teach me about the business. There is no one that I have more respect for. So, please join me in welcoming the Design Professional of the Year, Jonathan Harper.

Track 251. a. The men are repairing the keyboard. b. The men can’t see the screen. c. They are looking at the monitor. d. They are taking apart the computer.

2. a. They are fixing the power lines. b. He is standing in front of an office building. c. The man is writing something on a clipboard. d. The man is talking to someone.

Track 26Listening OneA: Well, this is the production line. Let me show you around.B: Thanks. Shouldn’t we put on safety goggles first?A: You don’t need to worry about that. The machines are all off.B: Oh right, of course.

Listening TwoA: Today is my first day. Could you tell me what I should do?B: When the boxes come by on this conveyor belt, check to make sure that there are no mistakes.A: What do you mean exactly?B: If any of the boxes are open, or if any of the boxes are broken, take them off and make sure that they don’t get sent to the shipping department. And check the labels. Make sure there are no printing mistakes too.

Listening ThreeA: Hi Colin. What’s happening with our order of t-shirts? When will they be delivered here?B: I don’t know exactly. The shipment got into port yesterday. Now it has to go through customs.A: How long will that take? I have three customers waiting for them.B: A day or two probably.

Listening FourA: The factory might have to shut down.B: Why?A: The company wants to lower their labor costs.B: Okay.A: But the union won’t change their position. B: What do you mean?A: They want higher wages and a better medical plan.B: Yeah.

A: Well, we might have to look for a new job.B: I don’t know. The company made over 21 million dollars last year.

Track 27Example: Our new model was released last year. Where did you put the screwdriver?1. Can you tell me what you did yesterday?2. I don’t know much about your training program.3. I’m afraid they had to cut your hours.4. Last year was not a good year.5. When did you talk to him?

Track 281. This is the new product design, isn’t it? a. Yes, it’s still a prototype, though. b. No, I can’t afford this product. c. No, I worked on this design myself.

2. I heard that they’re going to close the factory. a. Only for a short time, perhaps 6 weeks. b. I used to work in the factory as well. c. The factory ships out all our products.

3. How much exactly will the new model cost? a. We haven’t set a price for it yet. b. I only buy products on sale. c. We don’t make expensive products.

4. Can you tell me when the next delivery of parts will arrive? a. We used the parts this morning. b. The plant is located in China. c. They said that it should arrive next Thursday

5. I heard there were problems with quality control. a. As far as I know, we sold 500,000 of them. b. Yeah, we had to make a few improvements. c. Yes, we’ve had excellent quality control.

6. Is the factory going to be relocated? a. The plant is expected to open early next spring. b. The head office wants to move operations to Vietnam. c. This line has been in production for 6 months.

7. That delivery is on time, isn’t it? a. Yes, make another delivery tomorrow. b. Yes, as far as I know. c. Yes, deliveries are coming lately.

8. Do you know the new plant manager? a. Yes, the new plant will open in Thailand. b. Sure, I’ve been looking after all the plants. c. Yeah, she actually hired me.

9. How does the company make sure its products work? a. We test all the products before we ship them. b. We have a schedule for all our workers. c. Customers use our products all over the world.

10. Can you please ship this product by Friday? a. Yes, the ship will arrive on Friday. b. Sure. I can arrange that. c. Sure, we produce many ships.

Track 29Listening OneWe are having a major problem with the cooling tank in Building B. For some reason, temperatures are higher than normal and we’re worried about worker safety. We don’t know why this is happening. So we have decided to shut down the operations in Building B while we fix this problem. Please note—the plant will remain open. We will move all the operations from Building B into Building C. So, workers in Building B should move their work stations from Building B to Building C.

Listening TwoWe are having some major problems with quality control. Several dolls from our plant were packaged and shipped out without eyes. This has caused many problems for our distributors. And it has been quite an expensive mistake. We need to pay more attention to quality control to make sure that this kind of error does not happen again. Also, I think we should hire more people to improve our quality control and make sure that everything is okay before the dolls are sent on to the packaging department.

Listening ThreeIn order to complete work on the new factory, we are asking that all our workers continue to work over the Thanksgiving holiday. We want to make sure that we finish in time for the busy season in January. We are sorry to make everyone work over the holiday weekend, however, everyone will be paid overtime for all the extra work. In addition, from now until work is completed, we would like to ask everyone to put in a few hours of extra work each day. Once the plant is completed, it should be possible to go back to regular working hours.

Listening FourOver the last ten years, the production of beer has decreased. While, at the same time, the production of wine has increased. Beer sales have fallen by 28% while wine sales have increased by 17%. The market has changed because younger people are more interested in their health. They are more interested in cooking and care more about what they eat. So more young people are choosing to drink wine with their meals. In addition, the price of wine has decreased, while its quality and taste have improved. So this is good news for wine makers and bad

news for beer manufacturers.

Track 301. a. She is writing some numbers on a paper. b. The woman is using a tablet computer. c. She is projecting a graph on the wall. d. He is drawing some graphs on a whiteboard.

2. a. They are having a video conference. b. The woman is fixing a computer. c. The man is carrying a lap top computer. d. They are watching a movie together.

Track 31Listening OneA: Oh oh. The photocopier’s red light is flashing again. I know you told me, but what exactly does that mean again?B: It means that the copier is out of paper. I can fix that. It’s easy. A: Thanks. I’ll take some notes this time so I can do it myself next time.B: That’s a good idea.

Listening TwoA: I’ve heard you’ll be away on Friday.B: No, I’ll be working. C: Really, I thought all of the IT department will be away. I was a little worried.B: Yeah. Most people are going to a workshop on wifi networks.A: But, what if something goes wrong with the network? That might cause a problem.B: Well, that’s unlikely. But everyone will have their cell phones, and I’ll be around. So don’t worry.

Listening ThreeA: I think that the printer is jammed again. B: Actually, when it makes that ringing sound, it means that the ink cartridge needs to be replaced. But, can you talk to someone else? I’m kind of busy at the moment.A: Really? That’s strange! I just put a new one in last week. Are you sure?B: I’m sorry, but can you ask someone else?

Listening FourA: How exactly do I log on to the Email system? B: You need to put in your email address, then in the box below, put in your email ID number.A: My email ID number? What’s that?B: It’s the same as your normal company ID number. Then, put in your password below that. It’s a little difficult to understand, because the procedure has changed several times this past month.

of



Track 32Example: How do you log on?1. I’m afraid I forgot my password.2. Can you tell me how to scan this letter?3. I don’t have a projector.4. The copy machine is out of paper.5. Remember to save your work before you quit.

Track 331. I see the copy machine hasn’t been repaired yet. a. Yes, the copy machine is brand new. b. You should make enough copies for everyone. c. I know. It is very inconvenient.

2. You don’t know how to log in to the office email system, do you? a. Sure, just type in your first and last name with your employee number. b. Yeah, the computer keeps a log of all the sites you visit. c. No, I already sent the email to you.

3. Could you fax the information to Bryan in the Denver office? a. Yes, I’ve already written down the important facts. b. Sure, I’ll send them when I get back from the meeting. c. No, I haven’t gotten his fax yet.

4. Which wireless network should I connect to? a. My laptop won’t connect to the network. b. Use the one named “accounting.” c. The wireless signal here is very strong.

5. Don’t you recycle your used copy paper? a. Yes, it’s difficult to read. b. Yes, I often practice the piano. c. Yes, there’s a box for it by the door.

6. How is the work on the spreadsheet going? a. Good, I’m almost finished. b. I usually work at night. c. Yes, I’ll be going quite soon.

7. What’s wrong with these headphones? a. I think the cord is broken. b. They are on the top shelf in the cabinet. c. I use them when I take the train.

8. The new phone system is working, isn’t it? a. You have a new cell phone? b. Yes, it’s up and running. c. I prefer to talk in person.

9. Who can help me if the paper gets stuck in the copier?

a. Your manager will tell you what copier to use. b. All employees should be able to buy a new copier. c. See the office manager for help with copier problems.

10. How long does the battery last on this laptop? a. Laptops can be helpful tools during off-site meetings. b. You can take a class to learn how to use laptops on sales calls. c. You should check the instruction manual for that information.

Track 34Listening OneWe’ve changed the codes on the copy machine. So, if you want to use the copy machine, you’ll need to get a code from Marcy. Even if you already have a number, please check with her, so that your password can be updated. Unfortunately, you can’t simply use your old password. Every September, the system automatically deletes all of the old passwords. To keep security, please use a new password and don’t make it the same as your old one.

Listening TwoWe are having a problem with students using the computers in the faculty lounge. These computers are strictly meant for professors and their assistants. Students are free to use any of the several computer labs on campus. There is no need to use our crowded offices. Several faculty members have complained about long lines and loud noise. From now on, only teachers and their teaching assistants will be allowed into the faculty lounge. Students will no longer be allowed to use the facilities.

Listening ThreeStarting next week, we are going to change to a more open design in the office. We will be removing some of the walls. We will all work in a single open space and sit at large shared desks. We hope that this will lead to a friendlier atmosphere in the workplace and help people to work together and share information. As a side benefit, it will also solve another problem by making it more difficult for workers to surf the web and otherwise waste time with the eyes of their colleagues always on them.

Listening FourOffice Suites are groups of computer programs that are typically used by people working in an office. Many years ago most office suites had programs for word processing, spreadsheets and simple databases. Recently, most office suites now include software for presentations and also page design. Also, more people are using online, or web-based office suites. Sales for web-based office suites have been increasing dramatically, while sales for computer

based office suites that you need to install on your computer have been decreasing slightly. Web-based office suites allow users to use these programs with their cell phones or tablets, which makes it much easier to share and move files.

Track 351. a. The woman has just received a package. b. The man is signing the paper. c. She is holding the box for him. d. They are packing a box together.

2. a. The man is looking for his wallet. b. She is giving him some change. c. She is looking at the invoice. d. The woman is printing a receipt.

Track 36Listening OneA: Where are you going? B: There’s a big sale at the mall.A: I thought we were going to clean the house today.B: I need to buy some new shoes for work. A: For work?B: Yeah. I’ll be back in an hour or two.A: Okay. I’m going to do the laundry. Woman: Okay. Thanks.A: We can clean the house, when you get back.B: I won’t be long. Listening TwoA: Did you order the new staff uniforms yet?B: No, I wasn’t sure about the color. C: Yeah, we didn’t know if we should order the red ones or the green ones.A: Oh right. Well we decided to go with blue. We wanted the uniforms to match our logo.B: Oh right.C: I’m glad we waited. That’s a big change.

Listening ThreeA: I’m afraid your laptop needs a new keyboard. Should I do the repairs?B: Well, if I buy this new laptop today, how soon could you deliver it?A: We don’t have these in stock here, but we have these in stock in our warehouse. So, if you order it today, you can get it the day after tomorrow.B: Okay, let’s do that. I’m tired of paying for repairs on my old ones every month.

Listening FourA: Could you please send me the invoice for our latest order?B: It’s already been sent. Did you check with your

accounting department?A: I did, but they said they haven’t received it yet. I really need it by this afternoon.B: Okay, I will check on this and get back to you as soon as possible. I’m very sorry for the confusion.

Track 37Example: Do you know how much it is?1. I put the invoice on your desk.2. I’m afraid we’re sold out of all our pens.3. You need to get an estimate.4. The packing slip is in the box.5 It’s a little expensive but I need to get it.

Track 381. That’s that new tablet computer, isn’t it? a. I’m not sure if I should do it now or later. b. Sorry, I don’t have any extra ones. c. That’s right. It’s the latest model.

2. Have the new catalogues arrived? a. I will ask them to send us one. b. They just came in this morning. c. I ordered the biggest one they had.

3. You should buy a new car. a. I don’t know, I like my old one. b. There aren’t many. c. Yes, you should. 4. Where do you file these order forms? a. No, they are not old. b. There is a folder in the top drawer. c. Yes, we have to order some folders. 5. What do you think about the new office furniture? a. It looks very nice. b. We decided not to buy any. c. Actually, I don’t think so. 6. Can you send some shipping documents for me? a. I don’t think I have the documents with me. b. There is a box of tissues on the meeting table. c. Sure, what do you want to send? 7. Who should I give these receipts to? a. By the end of every month. b. Anyone in the Accounting department. c. Yes, you should keep all the receipts. 8. What’s this? I didn’t think we ordered any of these. a. Really? Let me check with the manager. b. Yeah, they look really nice. c. Oh no. Let me order these right away.



9. Can you give me the purchase order number? a. I think about 3,500 customers bought them. b. Okay. Do you want his cell number or office number? c. It should be printed on the order form. 10. Can you get some estimates from a few different suppliers? a. No thanks. I think we’ve already decided. b. Sure. When do you need them by? c. She told me it would take about ten minutes.

Track 39Listening OneMay I have your attention? I’ve been looking over the office supply costs for last year. Did you know we bought almost six thousand ballpoint pens last year? That’s five hundred a month for only fifty-three employees. Do we really need nine or ten pens a month? That’s crazy. It’s the same with copy paper, paper clips and rubber bands. We’re wasting too much money. From now on, all office supply requests are going to go through Madeline. If you need something, talk to her. She will do all of the ordering for you.

Listening TwoNational Express takes the worry and doubt out of international shipping. Every package you ship with us is tracked every step of the way, so you’ll know where your package is at all times and when it was delivered. You’ll even be able to see who signed for the package instantly, and with a 99.7 percent on-time delivery rate, you can relax, knowing that your package will get there on schedule. National Express will even keep a permanent record of your shipments that you can access anytime for accounting, tax or legal purposes. Take the worry and doubt out of international shipping, with National Express.

Listening ThreeLet’s go over our system for filing invoices. First, when we get an invoice from a vendor, write the vendor number on the bottom left corner. Every vendor has their own number. Also, make sure that you write the date and the time that you received it. Next, when you enter the invoice information in the computer system, it will give you a payment number. So write that payment number on the invoice too. Finally, put the invoice in the vendor’s account file in the file cabinet. If the invoice comes in by email, print it out and write down the information just like any other invoice.

Listening FourHi, This is Peter Sampson at Sampson Electronics. I sent a package to a customer in Denver last Tuesday. The tracking number is 4 3 6 dash 8 8 9 2 3. It was sent by express two-day shipping, so it should have been delivered days ago, but according to the customer, it still hasn’t arrived. It’s

now Wednesday October the 10th. I need you to find this package and deliver it right away. Lastly, I paid an extra $18 for the 2-day shipping, so I expect you to return my $18. Please call me right away at 337-765 – 2893.

Track 401. a. The nurse is holding the man’s hand. b. The nurse is sitting beside the man. c. There is a lot of medicine on the table. d. The man is getting a prescription.

2. a. They are exercising outside. b. They are running in the gym. c. The therapist is helping the woman. d. They are walking along the river.

Track 41Listening OneA: Oh my God. My back is killing me. B: Your back?A: Yeah, it hurts when I stand up.B: You shouldn’t have moved those heavy boxes.A: Thanks. That doesn’t help.B: Sorry.A: How am I going to get to work tomorrow? It even hurts lying down in bed.B: Well, let’s try some stretching exercises.

Listening Two A: Do you know if my insurance will pay for an operation?B: I think so, but let me check with the insurance company.A: Thanks. Please let me know, as I won’t be able to have the operation unless my insurance can pay.B: Okay. Let me check with your insurance company.

Listening ThreeA: Have you had your flu shot yet this year?B: No, I was planning to get it next month.A: All employees are required to have a flu shot by the end of this month, so please get one soon. B: Oh, I didn’t know that. I’ll go to the clinic some time this week.

Listening FourA: Hello. I am here to visit Jane Rogers.B: I am sorry, sir, but visiting hours are over. Are you a relative?A: No, I’m just a friend. I wanted to see her after her operation and give her these flowers. B: Well, you can come back tomorrow during visiting hours. Also, if you leave your name I can let her know that you came by.

Track 42Example: Don’t forget. You’ve got to go to the dentist tomorrow!1. He’s sick, but he doesn’t wanna go to the doctor.2. You should tell her to get more exercise.3. I have a fever so I gotta stay home and rest.4. He said he’s gonna quit smoking this year.5. I hafta get medical and travel insurance.

Track 431. Can I schedule an appointment with Dr. Brown for sometime next week? a. Okay, I’ll cancel the appointment right away. b. Okay, we have openings on both Tuesday and Wednesday. c. Sure, your appointment has been taken off the schedule.

2. Doesn’t my medical plan cover dental work? a. No, your plan only includes hospital visits. b. Yes, you need to plan some work. c. Yes, the plan is available to all new members.

3. Have you had any health problems in the past? a. No, our staff will offer you the best health care treatment. b. No, I’ve always been in excellent health. c. No, I have had some high blood pressure.

4. All staff members are required to have a health check. a. Okay. Please submit the results by the end of the month. b. Yes, please. I had a health check last year. c. Okay. Do you know what day that will be?

5. Where do I go to get my blood test? a. You can rest in the waiting room. b. I put the rest on the counter. c. Please follow the yellow signs on the wall.

6. Make sure you wash your hands after you use the bathroom. a. Of course. I always do. b. Yes, I’ll make sure the bathroom is clean. c. Yes, I’ll tell him to watch it.

7. I’m sorry, we’re busy today. Do you mind waiting a few more minutes? a. No, not at all. I can wait. b. Yes, I do. I’ll wait here. c. No I don’t. I need to see the doctor right now.

8. Why do all the employees need to have health checks? a. All employees need to have these checks before the end of the month.

b. We schedule checks during lunch breaks and after work. c. We want to make sure our employees are in good physical condition.

9. The hospital has vegetarian meals, doesn’t it? a. No, we have many vegetarian dishes. b. Yes, the hospital has a variety of different foods for patients. c. Yes, vegetarians have a lower risk of having heart disease.

10. You really need to quit smoking. a. No, I don’t think I should smoke. b. Maybe you’re right. c. Sure. Would you mind?

Track 44Listening OneOkay, I have your x-rays here and I can see the reason for the pain you’ve been having. This tooth here is cracked. So, we’ll have to fix that right away. I think that the pain from this might also be causing your earaches. Also, I’m afraid that you have several cavities that we really need to fix. However, first, we have to fix that broken tooth. If you have time, we can start this today. But you’ll need to come back several times, so we can fix those cavities. If you don’t have time at the moment, perhaps we can leave that to next month. But don’t put it off too long.

Listening TwoI hope you’re getting used to that cast without too much difficulty. As you can see from this X-ray, your leg broke in a few places when you fell playing football on Friday. The breaks are not too serious, just cracks, however it’s going to take several weeks for these breaks to heal. In a few days we’ll have a nurse from the rehabilitation center come over and get you walking on crutches. For now, please rest as much as possible and keep your leg up at all times. The bone is cracked in several places, so you do need a few days of rest.

Listening ThreeHi Emily! Sorry I missed you. Here’s my report. Marc Thomas in 203 is generally ok. However, Dr. Kuller said that he will change his medication, so hopefully he’ll be feeling better soon. Let me know if his condition changes or if you have any worries about him. Zach Wilson, is much better and we’ll send him home today, however we need to arrange some appointments for him next week, so can you check on his progress? Also, can you please make an appointment for Zach say the end of next week? And can you let me know the time of the appointment? Thanks, Emily!



Listening FourAttention all staff: there will be a meeting on Tuesday, September 2nd, from 3:30pm to 5:30pm. All staff members are required to attend. We need to go over the recent changes in our medication management in the intensive care unit. We will also take some time to welcome new staff and introduce them to our policies and procedures. Lastly, we will say goodbye to our clinical team manager, Tricia Taylor, as this will be her last staff meeting before she leaves our group to join the team at Steward Hospital.

Track 451. a. The roofs are on top of the chimneys. b. The houses are all in a row. c. The houses are built apart from each other. d. The houses have flat roofs.

2. a. The room has no windows. b. The couple is cooking a meal. c. They are sitting in an empty room. d. The apartment has no furniture.

Track 46Listening OneA: Do you really think this is a good time to buy a house? I hear prices are really high, and what about interest rates?B: Yes, but I love this house. And it’s a nice neighborhood.A: But if prices fall, we might owe more money than the house is worth.B: Yes, but the location is perfect. This neighborhood is nice and quiet. It’s near the shops and near work.

Listening TwoA: I can’t believe it! My landlord just raised my rent for the second time this year. B: You’ve complained about him before. Why don’t you find a new place to live?A: The apartment is so close to my office that I can walk to work.B: That’s certainly convenient. But I wonder if it’s really worth it.

Listening ThreeA: Are these the plans for your new house?B: Yes, we had them made by an architect. A: That’s great. It looks like you have a huge living room. B: Thanks. A: But, you don’t have a closet. The closet is missing.B: No, no. It’s right by the entrance. See? Right there.A: Oh right. B: But we want another one in our bedroom.A: Oh, I see. So, you’ll have to get new plans made. B: Yeah, but we’ll start building next month, on schedule.

Listening FourA: I heard that you and your husband are having a new home built. B: Yes, we are so excited. We’re working on a custom design with the architect.C: My wife and I did the same thing a few years ago. It’s a lot of work.B: Oh really? Wasn’t it fun? We are actually looking forward to looking at all kinds of catalogues and things.A: Well, me and Nancy did the same thing over 10 years ago, and it was tough. We had to give up almost every single weekend to meet the architect, the bank, lawyer and so on.B: Oh, I see. Hmm, that’s probably good to know. I’ll keep that in my mind. Still, I will enjoy planning our dream house, though!

Track 47Example. When do you want to move out?1. What do you think about the new office?2. Please pay the rent by the first of the month.3. We can move in at the end of the month.4. The office doesn’t have much furniture yet.5. The warehouse is in front of the factory.

Track 481. You’re renting this place, aren’t you? a. Yes, I’m going to watch the race on TV. b. Yes, I couldn’t afford to buy a place like this. c. No, I’m renting it. 2. Do you mind helping me to move? a. No, not at all. When do you need me? b. No, thanks. I’ve already moved. c. Yes, I moved in last week.

3. Have you seen this property tax bill? a. Yes, it’s much higher than I thought it would be. b. Yes, Bill is much earlier than he said he would be. c. Yes, it is quite a bit colder than I thought it would be.

4. The window over here is broken. a. Yeah, the view from that window is lovely. b. Yeah, we were moving a bookcase and it fell over. c. Yeah, I didn’t expect to be able to see you from here.

5. Would you like to live downtown or out in the suburbs? a. No, I’m afraid I can’t. I have to go downtown. b. Sure, I can take you out to the suburbs. c. I’d prefer to live downtown, if I can find a nice place.

6. You didn’t build the deck all by yourself, did you? a. No, I hired someone to do it for me. b. No, the deck is on the front of the house.

c. Yes, it’s too small for more than one person. 7. The park is much smaller than I remember. a. Really? It’s the same as it’s always been. b. Sure, I’ll remember to meet you there. c. Yes, it’s only 5 minutes away. 8. You really should have your tap water tested for dangerous chemicals. a. Sure, I’d be happy to do that for you. b. Wow, I’ve never even thought about that. c. Yes, you should do that.

9. Have you called the landlord about the broken air conditioner? a. Of course, I’ll make sure I look at the land. b. Yes, I bought an air conditioner yesterday. c. No, I haven’t done that yet.

10. Do you think we can afford to rent a bigger office? a. Only if we save some money. b. Yes, we could lend him our office. c. Sure. We could sell it next month.

Track 49Listening OneWelcome to the Courtland Apartments. Let me tell you a little bit about the building. This building was originally the Courtland Hotel. The hotel was built in 1926 and it was one of the most beautiful hotels in Canada. In fact, when King George the sixth of England visited in 1939, he stayed here for a week. In 1998, the hotel was closed and for six years, it sat empty. Then in 2004, the property was purchased by Morris Fairchild, who spent eight years remodeling the entire building. The hotel’s thirty-six rooms were changed into fourteen apartments. And we’ve already sold more than half of the units.

Listening TwoI’d like to thank you all for coming today. My Name is Pat McCormick and I’m the head of safety here at Citigas. Gas leaks are very dangerous. Last year, you may remember, an entire apartment building blew up after a gas leak. Luckily, the building was still under construction, so no one was hurt. Gas leaks are often caused by people digging holes with heavy equipment and breaking the gas pipes. This should never happen. Before you dig, do some research. We have a map of all the gas lines all over the city on our website at Citigas.com. You can also call us at 416-830-8858.

Listening ThreeMost people have large, heavy locks on their doors, but most thieves do not break into a house through the door. Most thieves break into houses through a window. All

they have to do is break the glass, reach in and unlock the window. However, the Guard Dog Alarm System is designed for windows. The Guard Dog’s alarm sensors are built into the window frame. The alarm can’t be seen from the outside. But, if a window is broken, a silent alarm will go off and a message will be sent to the police. Install the Guard Dog Alarm System and you’ll never have to worry about burglars again.

Listening FourHi Molly, this is Paul Mulligan, from Mulligan Brothers Home Remodeling. I’m calling about your kitchen. As I said yesterday, your kitchen floor is in good shape. So we can leave the floor as it is. However, you need to replace your sink. You said you wanted a double sink, so I included that in the quote. If you want to change to a single sink, please let me know. You said you wanted to replace the cupboards, so I’ve included that as well. Lastly, I told you we had a great price on our kitchen counters, however, you told me to leave that off the quote, so that’s not included.

Track 501. a. A bank teller is helping a customer. b. They are walking in the bank. c. She is helping the man with the ATM. d. The man is talking on the phone.

2. a. The woman is buying a drink. b. The woman is shopping for a bag. c. The woman is exchanging money. d. The woman is selling some stocks.

Track 51Listening OneA: Hi. Are you two together?B: Yes.C: We’d like to apply for a credit card.A: Okay. Do you have an account with us?B: Yes, we both have an account here. A: Okay, can you fill out this application and return it to me when you are done?C: Okay. What account information should we use?A: There’s space for both of you on the form.B: So we should both fill this out?A: Yes.

Listening TwoA: I’d would like to send a wire transfer.B: Sure. Is this a domestic or international wire transfer?A: International. It will be sent to Australia from my account.B: Let me transfer you to an international wire specialist. Please hold for a moment.

This should be omitted.



Listening ThreeA: Did you finish your report?B: I’m sorry. My report?A: Sorry, your expense report for this quarter.B: Yes. I sent it to the accounting manager.A: By email?B: Yeah. As an attachment.A: Great. Thanks. I need a copy too.B: Okay, should I send you an email?A: Actually can you print it out? I need it for a meeting.B: Sure, I’ll do that right away.

Listening FourA: We have not yet received payment for the invoice we sent two months ago. Has it been sent?B: No, we make payments at the end of each month, and that invoice will be paid at the end of this month, which is next Tuesday. A: Okay, thanks. Can you call me to confirm that it’s been sent?B: As I said, this payment will be made at the end of the month. If you don’t receive it please let me know.

Track 52Example: A lot of people use ATMs 1. I don’t have that much money in my bank account.2. I couldn’t pay all of my student loan.3. The interest rates are going up and up.4. Some of the banks stay open late.5. His company didn’t make a profit last year.

Track 531. What is the interest rate on new business loans? a. I’m afraid they’re not too interested at this moment. b. The lowest rate is currently 3.9 percent. c. We can give you a loan of up to $200,000.

2. Do we have to pay money into a retirement fund? a. It’s a good idea to try to save at least 10 percent of your salary. b. Sure, you can join the company’s retirement plan. c. Yes, 2.5 percent will be taken from each paycheck.

3. Has the accounting department finished the report for this quarter? a. Unfortunately, sales are down by nearly 2 percent. b. I believe they will send it out this Friday. c. You need to send that information by email tomorrow.

4. How is our personal income tax calculated each year? a. It’s based on the amount of money you earn. b. You need to get the tax forms from the accounting department. c. The company takes taxes out of your paycheck.

5. Is it okay to finish the budget on Friday? a. No, the budget meeting is in the Meeting Room A. b. No, I’ve spent all my budget money. c. No, it needs to be done by Wednesday.

6. We have the money to do this, don’t we? a. I’m not sure, but we’ll look at the costs. b. Yes, we won’t be able to do this. c. We make a lot of products already.

7. I need to open a bank account. a. Okay. Make sure you take some ID with you. b. Sure. I have both a checking account and a savings account. c. I’m afraid I don’t have an account.

8. Can I make a deposit at an ATM? a. Yes, but you’ll need your bank card. b. No thanks. I have enough money. c. If the bank is closed, you can use an ATM.

9. Can you tell me when I need to submit my timesheets? a. You need to take some time off over the holidays. b. You hand them in on the last day of the month. c. Make sure you get to work on time.

10. The stock market hasn’t been doing so well. a. Yeah. I went to the market yesterday. b. Yeah, but if you wait, things might improve. c. Yeah, we’re out of stock at the moment.

Track 54Listening OneIn order to do this wire transfer, I’m going to need some information from you about the recipient’s account. Please fill out these two forms, and make sure that you use the correct bank number and the correct account number. Also, when we send money to accounts outside the United States, instead of the normal $5 bank fee, we charge a fee of 1.2%. So, the fee will change depending on the amount of money that you want to send. For a summary of these charges, take a look at this brochure.

Listening TwoTo use this temporary debit card, just take it to any one of our ATM machines and use it as normal. You need to use your old password. However, you can only use this card at one of our own ATM. You won’t be able to use this in stores. However, once you get your new card, you can use it anywhere you like. Also, please remember, this temporary card will only function for one week. But you should get your replacement in the mail by then.

Listening ThreeUnfortunately, the National Bank has had to be restructured, as it was unable to pay all its bills and debts. So, the bank has been divided into two new banks. People with less than $100,000 dollars currently in their accounts will be grouped into one bank, and people with deposits above $100,000 dollars will be grouped into the other bank. A detailed schedule will be announced shortly for when people can withdraw their money, and in what amounts. Foreign customers might be forced to wait three months before any money can be withdrawn.

Listening FourLet’s go over your tax form. I see that you’re trying to claim the cost of the train that you take to work every day. I’m afraid you can’t subtract that from your taxes. Some travel costs during work can be used, for example, traveling from your office to visit a customer. That’s okay. But costs from your home to work can’t be used to reduce your taxes. And also, you’ve got some receipts for taxi fares as well. Taxi fares are the same. Travel from your office to visit a customer, or something like that is okay. Otherwise, you can’t use those.

Documents

TOEIC Skills 2 - · PDF file6 TOEIC Skills 2 Introduction Introduction TOEIC Skills 2 7 ... The TOEIC® test was revised in early 2016, however its basic structure was not changed