To : All Vendors Chief, Procurement and Logistics Division

REQUEST FOR PROPOSAL

Date: 1

st June 2016

To : All Vendors From : Chief, Procurement and Logistics Division,

UNRWA Headquarters, Amman Subject : RFP# PLD/CPS/MO/GMIP /09/2016 The United Nations Relief and Works Agency for Palestine Refugees (UNRWA) assists a population of some 5 million refugees in the Middle East. UNRWA’s mission is to create opportunities for refugees to become self-reliant and productive members of their communities. The Agency’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance, including in times of armed conflict.

1) By way of the present Request for Proposal (RFP), UNRWA hereby solicits your proposal for the provision of Group Medical Insurance Policy (GMIP) coverage in accordance with this document and the annexes attached.

2) UNRWA considers this RFP to be the most appropriate means of providing, fairly and transparently, valuable information pertaining to this RFP to all Vendors.

3) Vendors are requested to explicitly confirm in their proposal the acceptance of and compliance with UNRWA’s General Conditions of Contract.

4) We strongly encourage Vendors to keep the quantity of binders/folders and plastic used to present offers to a minimum. Ideally UNRWA would like to receive only the documentation requested in good order and with coherently numbered pages in as simple a format as possible without being bounded or stapled.

5) The proposals must be received no later than the RFP due date and time, by email as set forth in detail in Annex A, article 1a).

6) This Request for Proposal (RFP) consists of this document and the following annexes:

RFP Docs: Annex A: Instructions to Bidders Annex B: General Conditions of Contract Annex C: Service Contract Template Annex D: Terms of Reference (ToR) Annex E: Evaluation Criteria Annex F: Key Performance Indicators (KPIs) Annex G: Letter of Introduction Annex H: Financial Proposal Format Annex I: United Nations Global Compact and Supplier Code of Conduct Annex J: Acknowledgment Letter Annex K: Technical Proposal Template Annex L: Financial Proposal Template Annex M: Performance Bond (Bank Guarantee) Annex N: Bid Bond Form Annex O: List of Hospitals. Annex P: UNRWA GMIP Beneficiaries Census Data Annex Q: Statistics related to claims

7) The Instructions to Bidders (Annex A) must be complied with in preparing your proposal.

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8) Acknowledgment Letter (Annex J)

Interested Vendors are required to acknowledge receipt and express interest using the Acknowledgment Letter (Annex J) by 07 June 2016 at 1200 hours Amman Local Time

9) Vendor Registration Vendors can only participate in UNRWA solicitations after completing their registration at the United Nations Global Marketplace (UNGM) at least at Level 2. Link: https://www.ungm.org/ As Vendors express interest in this solicitation by submitting the Acknowledgement Letter (Annex J), please verify and ensure that your registration is under your full legal name with UNRWA on UNGM. If Vendors are already registered, the UNGM ID number must be provided. The Agency strongly requests all Vendors to register at least at Level 2 under the UNGM prior to participating in any solicitations.

10) Please note that the terms set forth in this RFP, including the General Conditions of Contract (Annex B), the Terms of Reference/Project Description/Statement of Work/Specifications (Annexe D) and any special conditions set forth herein will be an integral part of any contract should UNRWA accept your proposal. The contract UNRWA will issue in accordance with Annex C hereto and will require compliance with all factual statements and representations made in the proposal, subject to any modifications to the proposal agreed to by UNRWA in the context of negotiations, should negotiations be entered into.

11) Pre-Bid Meeting A Pre-Bid Meeting will take place in UNRWA HQ Amman on the 13

th June 2016 at 10:00

hours Amman Local Time. Details will be provided by email upon UNRWA’s receipt of the Acknowledgment Letter (Annex J) by the 7

th June 2016.

12) Queries about this RFP For queries on this RFP, please contact the Contractual Procurement Section of the Procurement and Logistics Division, UNRWA Headquarters Amman via email at [email protected] not later than the 9

th June 2016. Please indicate the tender number on the

email subject line. UNRWA will endeavour to provide response by the 13th

June 2016. Note: Bids must NOT be sent to the above email otherwise the bid will not be considered.

Please notify UNRWA immediately on the above email address if any part of this Request for Proposal (RFP) is missing and/or illegible.

13) Important Dates:

Request for Proposal (RFP) for:

Provision of Group Medical Insurance Policy (GMIP) coverage for the UNRWA locally employed staff and their recognized dependents in the Hashemite Kingdom of Jordan for JFO (Jordan Field Office) and HQ Amman (Headquarters)

RFP Number: RFP# PLD/CPS/MO/GMIP Insurance /09/2016

Acknowledgment Letter

7th

June 2016 at 12:00 Noon Amman Local Time

Pre Bid Meeting: 13

th June 2016 at 10:00 hours Amman Local

Time

Deadline for Submission of Queries: 9

th June 2016 at 15:00 hours Amman local time

(to be addressed to email: [email protected] )

Deadline for UNRWA to Answer Queries: 13th

June 2016

Tender Due Date: 22

nd June 2016 at 12:00 Noon Amman, Jordan

Local Time

https://www.ungm.org/

mailto:[email protected]

mailto:9th%20June%202016%20at%2015:00%20hours%20Amman%20local%20time%20(to%20be%20addressed%20to%20email:%20%[email protected]%20)

mailto:9th%20June%202016%20at%2015:00%20hours%20Amman%20local%20time%20(to%20be%20addressed%20to%20email:%20%[email protected]%20)

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14) NOTICE OF CONFIDENTIALITY This set of documents contains UNRWA’s proprietary information that is strictly confidential and/or legally privileged, and is intended strictly for the use by the Officials of UNRWA and/or the named recipient hereof. ANY UNAUTHORIZED DISCLOSURE, COPYING, DISTRIBUTION OR OTHER USE OF THE INFORMATION HEREIN IS STRICTLY PROHIBITED. If you have erroneously received this set of documents, please notify UNRWA immediately.

We look forward to receiving your reply.

Yours Sincerely,

Kelvin Kellie Chief, Procurement and Logistics Division

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ANNEX A INSTRUCTIONS TO BIDDERS The United Nations Relief And Works Agency For Palestine Refugees In The Near East (UNRWA) will receive and consider Proposals in response to official Request for Proposal subject to the conditions detailed hereunder. 1. SUBMISSION OF PROPOSALS This RFP tender follows a two envelope system, i.e. the technical and the financial proposals. These should be submitted in two separate emails. The technical proposal is evaluated first, and independently from the financial proposal. Only proposals meeting the mandatory and minimum requirements are considered further for the next evaluation stage for financial proposals. The financial proposals for unsuccessful technical proposals will remain unopened.

a. Where to Submit: Proposals must be submitted by Email on the attached Bid Form and sent as follows: Email Address: [email protected] Addressed to UNRWA HQ (Amman) Attn: Chairperson, Tender Opening Committee Subject heading of the email must state: CONFIDENTIAL RFP No. PLD/CPS/MO/GMIP Insurance /09/2016 In the event of splitting any of the two emails into parts, the subject heading for each subsequent email must read:

CONFIDENTIAL RFP No. PLD/CPS/MO/GMIP Insurance /09/2016 (Technical Proposal)

CONFIDENTIAL RFP No. PLD/CPS/MO/GMIP Insurance /09/2016 (Financial Proposal)

In order to receive your e-mail through the UNRWA email server, please make sure that the message and attachment size does not exceed 10 MB for each e-mail. Please remember that the Technical and Financial proposals MUST BE SENT AS TWO SEPARATE EMAILS to the same secured email address provided above. Both email text bodies should indicate the name and address of the Vendor and the description of the proposal (technical or financial). The Technical Proposal email should not contain any pricing information. The Financial Proposal email should also just contain the Pricing Information. The Financial Proposal with the Pricing Information, MUST BE ELECTRONICALLY

SEALED PASSWORD PROTECTED BY YOUR COMPANY. An authorised UNRWA HQ Procurement Officer WILL REQUEST FOR THE PASSWORD when the Technical Proposals have been evaluated. The financial proposal will be opened only for those Vendors whose technical proposals achieve the minimum technical threshold percentage stated. Please ensure that all proposals by email are sent to the UNRWA secure email box: [email protected] Proposals sent to or received in another email address box, shall be rejected, and excluded from the evaluation. For the email submission, the receipt time stamp shall be the date and time when the submission has been received in the dedicated UNRWA inbox. UNRWA shall not be responsible for any delays caused by network problems etc. It is the sole responsibility of Vendors to ensure that their proposal is received by UNRWA in the dedicated secured email inbox on or before the prescribed tender deadline. The “Certificate of Vendor’s Eligibility and Authority to Sign Proposal” contained in this RFP must be executed by a representative of Vendor who is duly authorized to execute contracts and bind the Vendor. Signature on the certificate represents that the Vendor has read this RFP, understands it and agrees to be bound by its terms and conditions. The Vendor’s proposal with any subsequent modifications and counter-proposals, if applicable, shall become an integral part of any resulting contract. For queries, please see Section 19 below. Closing Date: 22 June 2016 – 1230 Hours Amman, Jordan Local Time Vendors must provide all requisite information under this RFP and clearly and concisely respond to all points set out in this RFP (including the annexes). The Vendor(s) must state any exceptions or caveats to this RFP. After submission of proposal, no exceptions will be accepted. Exceptions, if any, must be specific rather than general in nature, and a rationale must be provided for each exception taken. UNRWA reserves the right to reject any proposal containing exceptions, caveats



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or any attempt to limit, delete or otherwise change any provisions, clauses, words or schedules contained in this RFP. However, unnecessarily elaborate brochures and other presentations beyond that sufficient to present a complete and effective Proposal is discouraged. c. When to Submit: All proposals must be received at the address set forth in clause (a) above no later than the tender due date and time indicated in the cover letter. It is the exclusive responsibility of the Vendors to ensure that the email containing the proposal reaches the above email address by the deadline time and date so that it is time stamped and acceptable for opening. Delivery to any other UNRWA office location will be at the risk of Vendors and will not constitute timely delivery. Written proof of receipt will not be given unless a postal/courier service receipt or other form of receipt is presented for signature by UNRWA. Proposals received after the above-mentioned deadline will be rejected. 2. SUBMISSION OF SAMPLES Not Applicable 3. EVALUATION CRITERIA The evaluation criterion is divided into three parts as follows: a) Mandatory Requirement

Submission of Bid Bond at the value of 50,000JD

Minimum seven years of experience in health insurance

Minimum two years’ experience in management of account size of 10,000 beneficiaries

Solvency Ratio of not less than 150%

UNGM Registration

b) Technical Evaluation (St) The technical proposal accounts for 100 points. The evaluation committee shall evaluate the Technical Proposals on the basis of their responsiveness to UNRWA’s Terms of Reference (TOR) applying the evaluation criteria, sub-criteria, and point system specified. Each responsive Proposal will be given a technical score (St). A Proposal shall be rejected at this stage if it fails to achieve the minimum technical score of 70 points (70% of 100

points) and their financial proposal shall remain unopened. Proposals that have attained minimum 70% score in the technical evaluation will be considered for further financial evaluation.

c) Financial Evaluation (Sf) The Financial proposal accounts for 100 points and is evaluated based on the following formula: Sf = 100 x Fm / F The lowest evaluated Financial Proposal (Fm) will be given the maximum financial score (Sf) of 100 points. Proposals will be ranked according to their combined technical (St) and financial (Sf) scores using the weights: (T) = the weight given to the Technical Proposal; (P) = the weight given to the Financial Proposal; T + P = 1 indicated in the Data Sheet: S = St x T% + Sf x P%, where T%= 70% and P% is 30%. UNRWA may, at its own discretion, enter into negotiation with one or a few Vendors.

4. THE TECHNICAL PROPOSAL Contents Envelope A (Technical Proposal) of your proposal must include the following information: o Letter of Introduction (Annex G) with

the power of attorney (or equivalent document) attached,

o Detailed description of your technical proposal in the format of Annex K,

o If any part of the requirement will be sub-contracted, description of such part of requirement and the requirement under the entire Evaluation Criteria still applies for each proposed sub-contractor (please note that UNRWA approval is required for any proposed subcontracting).

o Annex N: Bid Bond Form

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No Prices Vendors must not mention prices and costs in Envelope A (Technical Proposal). Video conference/Presentation During the evaluation process, UNRWA may request the Vendor(s) to provide presentations for the purpose of seeking further clarification and/or verification of their proposals which will be used to as qualitative reference points by UNRWA in the deliberations and decision making for recommendations for award. The Videoconference/Presentation will not be scored. In case such technical presentation(s) may be necessary the Vendor will be given a minimum of 48 hours’ notice. Signature The technical part of the proposal must be signed by a duly authorized representative of the Vendor. All erasures, amendments, or alterations must be initialled by the signatory to the proposal. 5. THE FINANCIAL PROPOSAL Contents Envelope B (Financial Proposal) of your proposal must be in the format set forth in Annex H (Financial Proposal Format). All costs associated with the assignment must be provided with as much detail as possible. If appropriate, these costs should be itemized or broken down by activity. Currency The currency of the proposal is preferably in US Dollars. However, if other currencies are used, they should be clearly indicated e.g. Swedish Kroner, Euro, etc. UNRWA will apply the prevailing exchange rate within the UN system as published by the UN treasury Department at: http://treasury.un.org/operationalrates/OperationalRates.aspx for the purposes of price comparison and at time of payment to convert between such currencies. Local Tax The successful Vendor may be subject to local taxes (e.g., value added or sales tax, social

charges or income taxes on non-resident foreign personnel, duties, fees, levies, etc.) on amounts payable by UNRWA under the contract with the Vendor. The Client will state in the Data Sheet if the Consultant is subject to payment of any local taxes. Any such tax amounts shall not be included in the Financial Proposal as they will not be evaluated, but they will be discussed at contract negotiations, and applicable amounts will be included in the Contract. Signature The financial part of the proposal must be signed by a duly authorized representative of the Vendor. All erasures, amendments, or alterations must be initialled by the signatory to the proposal. GSA Clause UNRWA is eligible under the United States Foreign Assistance Act of 1961 to receive full benefits under General Services Administration (GSA) Contracts. Accordingly, all proposals must specify whether or not items quoted by the Vendor are currently subject to GSA Federal Supply pricing and indicate the GSA Contract Number and Expiration Date, wherever applicable. 6. VALIDITY PERIOD Your proposal shall remain valid for a minimum period of one hundred and eighty (180) days from the tender due date, during which period a purchase order or contract, if placed, will be accepted by you. In the event that a supplier is in a position to extend the validity of his offer for a period beyond the required minimum, this should be stated in the proposal. 7. ACCEPTANCE UNRWA reserves the right, at its sole discretion, to consider as invalid or unacceptable any proposal which is: (a) not clear; (b) incomplete in any material detail, (c) received after the deadline, (d) not properly marked or addressed, (e) delivered to another location than the one required herein, (f) unsolicited, or (g) not otherwise in compliance with this RFP. UNRWA also reserves the right to split an award between any Vendors in any combination, as it deems appropriate. If the proposal is submitted on an “all or none” basis, it should clearly state so.

http://treasury.un.org/operationalrates/OperationalRates.aspx

http://treasury.un.org/operationalrates/OperationalRates.aspx

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8. AWARD OF CONTRACTS This RFP does not commit UNRWA to award a contract or to pay any costs incurred in the preparation or submission of proposals, or costs incurred in making necessary studies for the preparation thereof, or to procure or contract for services or goods. Any proposal submitted will be regarded as an offer made by the Vendor and not as an acceptance by the Vendor of an offer made by UNRWA. No contractual relationship will exist except pursuant to a written contract document signed a duly authorized official of UNRWA and by the successful Vendor. UNRWA may award contracts for part quantities or individual items. UNRWA will notify successful Vendor of its decision with respect to their proposals as soon as possible after the proposals are opened. UNRWA reserves the right to cancel any RFP, to reject any or all proposals in whole or in part, and to award any contract without disclosing the reason or reasons. Proposals will be evaluated taking into consideration, not only cost-effectiveness, but also technical considerations. The lowest-priced proposal will not necessarily be accepted. Suppliers who do not comply with the contractual terms and conditions including delivering different products and products of different origin than stipulated in their offer may be excluded from future tenders. 9. PAYMENT The financial rules and regulations of UNRWA preclude advance payments or payment by letters of credit. Such provisions in a proposal will be prejudicial to its evaluation by UNRWA. The normal terms of payment by UNRWA are 30 to 45 days (or similarly discounted payment terms if offered by Vendors) upon satisfactory delivery of goods or performance of services and acceptance thereof by the UNRWA. Vendors must therefore clearly specify in their proposals the payment terms being offered. 10. BID BOND

Vendors must provide together with their Proposal submission, a valid Bid Bond in form of an unconditional and irrevocable bank guarantee in the amount of JD 50,000.00 in accordance with Annex N. For unsuccessful Vendors to this RFP, the said bid bond will be

returned after award of any Contract(s) and in any event before its expiry. In cases where a Vendor withdraws the bid before the expiration of the period of its validity or when a successful Vendor fails to honour the bid in compliance with the RFP, UNRWA shall have the full right to cash the bid bond in full, notwithstanding any objection on the part of the Vendor. For the successful Vendor, the said bid bond will be returned on or before the Effective Date of any Contract(s) awarded as a result of this RFP in exchange for the delivery by the successful Vendor (s) of the Performance Bond. 11. PERFORMANCE BOND (BANK

GUARANTEE) AND LIQUIDATED DAMAGES

Liquidated Damages If the Contractor fails to supply the specified goods/services within the lead time stipulated by his/her proposal, or within a period specified by a purchase order or a contract, UNRWA may, in its sole discretion and without prejudice to its other remedies under the purchase order or contract, deduct from the total contract price, as liquidated damages, a sum calculated using the below formula: (Monthly Fee/30) x 1.50 for each calendar day of delay until satisfactory service delivery, up to a maximum deduction of 10 per cent of the total contract amount. Performance Bond (Bank Guarantee) Within 10 days of the receipt of notification of the award of Contract from UNRWA, the successful Vendor shall furnish Performance Bond (Bank Guarantee) in accordance with the template in Annex M included with this tender or a similar guarantee acceptable to UNRWA in a sum equal to 20 percent of the initial contract value of two years. The Performance Bond (Bank Guarantee) shall be valid up to 90 days after the date of completion of performance obligations. In case the initial contract ceiling value is reached or that the initial contract is extended beyond the initial contract period, the successful Vendor(s) shall issue a new Performance Bond (Bank Guarantee) to the extent of additional contract value.

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The Performance Bond (Bank Guarantee) shall be forfeited in case overall performance of Contractor is found to be unacceptable, evaluated on the basis of meeting the Service Level Agreement (SLA) target. The Performance Bond (Bank Guarantee) shall be denominated in the currency of the Contract, or in a freely convertible currency acceptable to UNRWA. The Performance Bond (Bank Guarantee) shall be discharged by UNRWA and returned to the successful Vendor not later than 90 days following the date of Completion of the Contractor’s performance obligations under the Contract. 12. CONFIDENTIALITY This RFP or any part hereof, and all copies hereof must be returned to UNRWA upon request. It is understood that this RFP is confidential and proprietary to UNRWA, contains privileged information, part of which may be copyrighted, and is communicated to and received by Vendors on the condition that no part thereof, or any information concerning it may be copied, exhibited, or furnished to others without the prior written consent of UNRWA, except that Vendors may exhibit the specifications to prospective subcontractors for the sole purpose of obtaining offers from them. Notwithstanding the other provisions of the RFP, Vendors will be bound by the contents of this paragraph whether or not their company submits a proposal or responds in any other way to this RFP. 13. COLLUSIVE BIDDING AND ANTI-

COMPETITIVE CONDUCT Vendors and their employees, officers, advisers, agent or subcontractors must not engage in any collusive bidding or other anti-competitive conduct, or any other similar conduct, in relation to:

- the preparation or submission of proposals, - the clarification of proposals, and - the conduct and content of negotiations, including final contract negotiations,

in respect of this RFP or procurement process, or any other procurement process being conducted by UNRWA in respect of any of its requirements.

For the purpose of this clause, collusive bidding, other anti-competitive conduct, or any other similar conduct may include, among other things, the disclosure to, exchange or clarification with, any other Vendor, person or entity, of information (in any form), whether or not such information is commercial information confidential to UNRWA, any other Vendor, person or entity in order to alter the results of a solicitation exercise in such a way that would lead to an outcome other than that which would have been obtained through a competitive process. In addition to any other remedies available to it, UNRWA may, at its sole discretion, immediately reject any proposal submitted by a Vendor that, in UNRWA’s sole opinion, has engaged in any collusive bidding, other anti-competitive conduct, or any other similar conduct with any other Vendor, person or entity in relation to the preparation or lodgement of proposals, whether in respect of this RFP or procurement process, or any other procurement process being conducted by UNRWA in respect of any of its requirements. 14. IMPROPER ASSISTANCE Proposals that, in the sole opinion of UNRWA, have been compiled:

- with the assistance of current or former employees of UNRWA, or current or former contractors of UNRWA in violation of confidentiality obligations or by using information not otherwise available to the general public or which would provide a non-competitive benefit, - with the utilization of confidential and/or internal UNRWA information not made available to the public or to the other Vendors, - in breach of an obligation of confidentiality to UNRWA, or - contrary to these terms and conditions for submission of a proposal, shall be excluded from further consideration.

Without limiting the operation of the above clause, a Vendor must not, in the absence of prior written approval from UNRWA, permit a person to contribute to, or participate in, any process relating to the preparation of a proposal or the procurement process, if the person:

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- at any time during the 6 months immediately preceding the date of issue of this RFP was an official, agent, servant or employee of, or otherwise engaged by, UNRWA, - at any time during the 12 months immediately preceding the date of issue of this RFP was an employee of UNRWA personally engaged, directly or indirectly, in the planning or performance of the requirement, project or activity to which this RFP relates, or - at any time, was an employee of UNRWA involved, directly or indirectly, in the preparation of this RFP including any earlier versions or the management of this procurement process.

15. CORRUPT PRACTICES All UNRWA vendors shall adhere to the highest ethical standards, both during the procurement process and throughout the performance of a contract. 16. CONFLICT OF INTEREST A Vendor must not, and must ensure that its employees, officers, advisers, agents or subcontractors do not, place themselves in a position that may, or does, give rise to an actual, potential or perceived conflict of interest between the interests of UNRWA and the Vendor’s interests during the procurement process. If during any stage of the procurement process or performance of any UNRWA contract a conflict of interest arises, or appears likely to arise, the Vendor must notify UNRWA immediately in writing, setting out all relevant details of the situation, including those cases in which the interests of the Vendor conflict with the interests of UNRWA, or cases in which any UNRWA official, employee or person under contract with UNRWA may have, or appear to have, an interest of any kind in the Vendor’s business or any kind of economic ties with the Vendor. The Vendor must take steps as UNRWA may reasonably require resolving or otherwise dealing with the conflict to the satisfaction of UNRWA. 17. WITHDRAWAL / MODIFICATION OF

PROPOSALS

Requests to withdraw a proposal shall not be honoured. If the selected Vendor withdraws its proposal, UNRWA shall duly register the said proposal and shall evaluate it alongside all other received proposals. Withdrawal of a proposal may result in your suspension or removal from the roster of UNRWA-registered vendors. A Vendor may modify its proposal prior to the tender closure. Any such modification shall be submitted in writing and in a sealed envelope, marked with the original RFP number. No modification shall be allowed after tender closure. 18. GLOBAL COMPACT/UN SUPPLIER

CODE OF CONDUCT UNRWA strongly encourages all vendors to actively participate in the United Nations Global Compact and to adhere to the United Nations Supplier Code of Conduct. Please see Annex J. 19. GENERAL CONDITIONS OF

CONTRACT Attached as Annex B are UNRWA’s General Conditions of Contract which shall apply to any contract awarded in respect of this RFP. Vendors are requested in their proposal to explicitly confirm acceptance of and compliance with UNRWA’s General Conditions of Contract. 20. QUERIES ABOUT THIS RFP For queries on this RFP, please contact the UNRWA Chief Procurement and Logistics via email at [email protected] no later than the date/time indicated in the cover letter. In the subject line, please indicate the RFP number. Proposals SHOULD NOT be sent to the above email. All questions and answers received via UNRWA will be shared with all Vendors.


GENERAL CONDITIONS OF CONTRACT FOR THE PROVISION OF SERVICES ONLY 1. EFFECTIVE DATE: This Contract shall be effective when signed by the Parties. The Contract constitutes a contract between the Parties, the rights and obligations of which shall be governed solely by the terms and conditions of the Contract, including these General Conditions. 2. LEGAL STATUS OF THE PARTIES:

UNRWA and the Contractor shall also each be referred to as a “Party” hereunder, and: 2.1 Pursuant, inter alia, to the Charter of

the United Nations and the Convention on the Privileges and Immunities of the United Nations, the United Nations, including its subsidiary organs (including UNRWA) has full juridical personality and enjoys such privileges and immunities as are necessary for the independent fulfillment of its purposes.

2.2 The Contractor shall have the legal status of an independent contractor vis-à-vis UNRWA, and nothing contained in or relating to the Contract shall be construed as establishing or creating between the Parties the relationship of employer and employee or of principal and agent. The officials, representatives, employees, or subcontractors of each of the Parties shall not be considered in any respect as being the employees or agents of the other Party, and each Party shall be solely responsible for all claims arising out of or relating to its engagement of such persons or entities.

3. SOURCE OF INSTRUCTIONS: The

Contractor shall neither seek nor accept instructions from any authority external to UNRWA in connection with the performance of its obligations under the Contract. Should any authority external to UNRWA seek to impose any instructions concerning or restrictions on the Contractor’s performance under the Contract, the Contractor shall promptly notify UNRWA and provide all reasonable assistance required by UNRWA. The Contractor shall not take any action in respect of the performance of its

obligations under the Contract that may adversely affect the interests of UNRWA, and the Contractor shall perform its obligations under the Contract with the fullest regard to the interests of UNRWA.

4. RESPONSIBILITY FOR EMPLOYEES:

To the extent that the Contract involves the provision of any services to UNRWA by the Contractor’s officials, employees, agents, servants, subcontractors and other representatives (collectively, the Contractor’s “personnel”), the following provisions shall apply: 4.1 The services shall be delivered in a

professional and workmanlike manner in accordance with the terms and conditions of this Contract. The Contractor shall conduct its operations with due diligence and efficiency, in accordance with sound technical, financial and managerial standards and practices.

4.2 The Contractor shall be responsible for the professional and technical competence of the personnel it assigns to perform work under the Contract and will select reliable and competent individuals who will be able to effectively perform the obligations under the Contract and who, while doing so, will respect the local laws and customs and conform to a high standard of moral and ethical conduct.

4.3 Such Contractor personnel shall be professionally qualified and, if required to work with officials or staff of UNRWA, shall be able to do so effectively. The qualifications of any personnel whom the Contractor may assign or may propose to assign to perform any obligations under the Contract shall be substantially the same, or better, as the qualifications of any personnel originally proposed by the Contractor.

4.4 At the option of and in the sole discretion of UNRWA: 4.4.1 the qualifications of personnel

proposed by the Contractor (e.g., a curriculum vitae) may be reviewed by UNRWA prior to such personnel’s performing any obligations under the Contract;

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4.4.2 any personnel proposed by the Contractor to perform obligations under the Contract may be interviewed by qualified staff or officials of UNRWA prior to such personnel’s performing any obligations under the Contract; and,

4.4.3 in cases in which, pursuant to Article 4.4.1 or 4.4.2, above, UNRWA has reviewed the qualifications of such Contractor’s personnel, UNRWA may reasonably refuse to accept any such personnel.

4.5 Requirements specified in the Contract regarding the number or qualifications of the Contractor’s personnel may change during the course of performance of the Contract. Any such change shall be made only following written notice of such proposed change and upon written agreement between the Parties regarding such change, subject to the following:

4.5.1 UNRWA may, at any time, request, in writing, the withdrawal or replacement of any of the Contractor’s personnel, and such request shall not be unreasonably refused by the Contractor.

4.5.2 Any of the Contractor’s personnel assigned to perform obligations under the Contract shall not be withdrawn or replaced without the prior written consent of UNRWA, which shall not be unreasonably withheld.

4.5.3 The withdrawal or replacement of the Contractor’s personnel shall be carried out as quickly as possible and in a manner that will not adversely affect the performance of obligations under the Contract.

4.5.4 All expenses related to the withdrawal or replacement of the Contractor’s personnel shall, in all cases, be borne exclusively by the Contractor.

4.5.5 Any request by UNRWA for the withdrawal or replacement of the Contractor’s personnel shall not be considered to be a termination, in whole or in part, of the Contract, and UNRWA shall not bear any liability in respect of such withdrawn or replaced personnel.

4.5.6 If a request for the withdrawal or replacement of the Contractor’s personnel is not based upon a default by or failure on the part of the Contractor to perform its obligations in accordance with the Contract, the misconduct of the personnel, or the inability of such personnel to reasonably work together with UNRWA officials and staff, then the Contractor shall not be liable by reason

of any such request for the withdrawal or replacement of the Contractor’s personnel for any delay in the performance by the Contractor of its obligations under the Contract that is substantially the result of such personnel’s being withdrawn or replaced.

4.6 Nothing in Articles 4.3, 4.4 and 4.5, above, shall be construed to create any obligations on the part of UNRWA with respect to the Contractor’s personnel assigned to perform work under the Contract, and such personnel shall remain the sole responsibility of the Contractor.

4.7 The Contractor shall be responsible for requiring that all personnel assigned by it to perform any obligations under the Contract and who may have access to any premises or other property of UNRWA shall:

4.7.1 undergo or comply with security screening requirements made known to the Contractor by UNRWA, including but not limited to, a review of any criminal history;

4.7.2 when within UNRWA premises or on UNRWA property, display such identification as may be approved and furnished by UNRWA security officials, and that upon the withdrawal or replacement of any such personnel or upon termination or completion of the Contract, such personnel shall immediately return any such identification to UNRWA for cancellation.

4.8 Not less than one working day after learning that any of Contractor’s personnel who have access to any UNRWA premises have been charged by law enforcement authorities with an offense other than a minor traffic offense, the Contractor shall provide written notice to inform UNRWA about the particulars of the charges then known and shall continue to inform UNRWA concerning all substantial developments regarding the disposition of such charges.

4.9 All operations of the Contractor, including without limitation, storage of equipment, materials, supplies and parts, within UNRWA premises or on UNRWA property shall be confined to areas authorized or approved by UNRWA. The Contractor’s personnel shall not enter or pass through and shall not store or dispose of any of its equipment or materials in any areas within UNRWA premises or on

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UNRWA property without appropriate authorization from UNRWA.

5. ASSIGNMENT; SUBCONTRACTING: 5.1 Except as provided in Article 5.2,

below, the Contractor may not assign, transfer, pledge, subcontract or make any other disposition of the Contract, of any part of the Contract, or of any of the rights, claims or obligations under the Contract except with the prior written authorization of UNRWA. Any such unauthorized assignment, transfer, pledge, subcontracting or other disposition, or any attempt to do so, shall not be binding on UNRWA. Except as permitted with respect to any approved subcontractors, the Contractor shall not delegate any of its obligations under the Contract, except with the prior written consent of UNRWA. Any such unauthorized delegation, or attempt to do so, shall not be binding on UNRWA.

5.2 The Contractor may assign or otherwise

transfer the Contract to the surviving entity resulting from a reorganization of the Contractor’s operations, provided that:

5.2.1 such reorganization is not the result of any bankruptcy, receivership or other similar proceedings; and,

5.2.2 such reorganization arises from a sale, merger, or acquisition of all or substantially all of the Contractor’s assets or ownership interests; and,

5.2.3 the Contractor promptly notifies UNRWA about such assignment or transfer at the earliest opportunity; and,

5.2.4 the assignee or transferee agrees in writing to be bound by all of the terms and conditions of the Contract, and such writing is promptly provided to UNRWA following the assignment or transfer.

6. INDEMNIFICATION:

6.1 The Contractor shall indemnify, defend, and hold and save harmless, UNRWA, and its officials, agents and employees, from and against all suits, proceedings, claims, demands, losses and liability of any kind or nature brought by any third party against UNRWA, including, but not limited to, all litigation costs and expenses, attorney’s fees, settlement payments and damages, based on, arising from, or relating to:

6.1.1 allegations or claims that the possession of or use by UNRWA of any patented device, any copyrighted material, or any other

goods, property or services provided or licensed to UNRWA under the terms of the Contract, in whole or in part, separately or in a combination contemplated by the Contractor’s published specifications therefor, or otherwise specifically approved by the Contractor, constitutes an infringement of any patent, copyright, trademark, or other intellectual property right of any third party; or,

6.1.2 any acts or omissions of the Contractor, or of any subcontractor or anyone directly or indirectly employed by them in the performance of the Contract, which give rise to legal liability to anyone not a party to the Contract, including, without limitation, claims and liability in the nature of a claim for workers’ compensation.

6.2 In addition to the indemnity obligations set forth in this Article 6, the Contractor shall be obligated, at its sole expense, to defend UNRWA and its officials, agents and employees, pursuant to this Article 6, regardless of whether the suits, proceedings, claims and demands in question actually give rise to or otherwise result in any loss or liability.

6.3 UNRWA shall advise the Contractor about any such suits, proceedings, claims, demands, losses or liability within a reasonable period of time after having received actual notice thereof. The Contractor shall have sole control of the defense of any such suit, proceeding, claim or demand and of all negotiations in connection with the settlement or compromise thereof, except with respect to the assertion or defense of the privileges and immunities of UNRWA or any matter relating thereto, for which only UNRWA itself is authorized to assert and maintain. UNRWA shall have the right, at its own expense, to be represented in any such suit, proceeding, claim or demand by independent counsel of its own choosing.

6.4 In the event the use by UNRWA of any goods, property or services provided or licensed to UNRWA by the Contractor, in whole or in part, in any suit or proceeding, is for any reason enjoined, temporarily or permanently, or is found to infringe any patent, copyright, trademark or other intellectual property right, or in the

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event of a settlement, is enjoined, limited or otherwise interfered with, then the Contractor, at its sole cost and expense, shall, promptly, either:

6.4.1 procure for UNRWA the unrestricted right to continue using such goods or services provided to UNRWA; or,

6.4.2 replace or modify the goods or services provided to UNRWA, or part thereof, with the equivalent or better goods or services, or part thereof, that is non-infringing; or,

6.4.3 refund to UNRWA the full price paid by UNRWA for the right to have or use such goods, property or services, or part thereof.

7. INSURANCE AND LIABILITY:

7.1 The Contractor shall pay UNRWA promptly for all loss, destruction, or damage to the property of UNRWA caused by the Contractor’s personnel or by any of its subcontractors or anyone else directly or indirectly employed by the Contractor or any of its subcontractors in the performance of the Contract.

7.2 Unless otherwise provided in the Contract, prior to commencement of performance of any other obligations under the Contract, and subject to any limits set forth in the Contract, the Contractor shall take out and shall maintain for the entire term of the Contract, for any extension thereof, and for a period following any termination of the Contract reasonably adequate to deal with losses:

7.2.1 insurance against all risks in respect of its property and any equipment used for the performance of the Contract; and,

7.2.2 workers’ compensation insurance, or its equivalent, or employer’s liability insurance, or its equivalent, with respect to the Contractor’s personnel sufficient to cover all claims for injury, death and disability, or any other benefits required to be paid by law, in connection with the performance of the Contract; and,

7.2.3 liability insurance in an adequate amount to cover all claims, including, but not limited to, claims for death and bodily injury, products and completed operations liability, loss of or damage to property, and personal and advertising injury, arising from or in connection with the Contractor’s performance under the Contract,

including, but not limited to, liability arising out of or in connection with the acts or omissions of the Contractor, its personnel, agents, or invitees, or the use, during the performance of the Contract, of any vehicles, boats, airplanes or other transportation vehicles and equipment, whether or not owned by the Contractor; and,

7.2.4 such other insurance as may be agreed upon in writing between UNRWA and the Contractor.

7.3 The Contractor’s liability policies shall also cover subcontractors and all defense costs and shall contain a standard “cross liability” clause.

7.4 The Contractor acknowledges and agrees that UNRWA accepts no responsibility for providing life, health, accident, travel or any other insurance coverage which may be necessary or desirable in respect of any personnel performing services for the Contractor in connection with the Contract.

7.5 Except for the workers’ compensation insurance or any self-insurance program maintained by the Contractor and approved by UNRWA, in its sole discretion, for purposes of fulfilling the Contractor’s requirements for providing insurance under the Contract, the insurance policies required under the Contract shall: 7.5.1 name UNRWA as an additional

insured under the liability policies, including, if required, as a separate endorsement under the policy; and,

7.5.2 include a waiver of subrogation of the Contractor’s insurance carrier’s rights against UNRWA; and,

7.5.3 provide that UNRWA shall receive written notice from the Contractor’s insurance carrier not less than thirty (30) days prior to any cancellation or material change of coverage; and,

7.5.4 include a provision for response on a primary and non-contributing basis with respect to any other insurance that may be available to UNRWA.

7.6 The Contractor shall be responsible to fund all amounts within any policy deductible or retention.

7.7 Except for any self-insurance program maintained by the Contractor and approved by UNRWA for purposes of fulfilling the Contractor’s requirements for maintaining insurance under the Contract, the Contractor shall maintain the insurance taken out under the

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Contract with reputable insurers that are in good financial standing and that are acceptable to UNRWA. Prior to the commencement of any obligations under the Contract, the Contractor shall provide UNRWA with evidence, in the form of certificate of insurance or such other form as UNRWA may reasonably require, that demonstrates that the Contractor has taken out insurance in accordance with the requirements of the Contract. UNRWA reserves the right, upon written notice to the Contractor, to obtain copies of any insurance policies or insurance program descriptions required to be maintained by the Contractor under the Contract. Notwithstanding the provisions of Article 7.5.3, above, the Contractor shall promptly notify UNRWA concerning any cancellation or material change of insurance coverage required under the Contract.

7.8 The Contractor acknowledges and

agrees that neither the requirement for taking out and maintaining insurance as set forth in the Contract nor the amount of any such insurance, including, but not limited to, any deductible or retention relating thereto, shall in any way be construed as limiting the Contractor’s liability arising under or relating to the Contract.

8. ENCUMBRANCES AND LIENS: The

Contractor shall not cause or permit any lien, attachment or other encumbrance by any person to be placed on file or to remain on file in any public office or on file with UNRWA against any monies due to the Contractor or that may become due for any work done or against any goods supplied or materials furnished under the Contract, or by reason of any other claim or demand against the Contractor or UNRWA.

9. EQUIPMENT FURNISHED BY UNRWA

TO THE CONTRACTOR: Title to any equipment and supplies that may be furnished by UNRWA to the Contractor for the performance of any obligations under the Contract shall rest with UNRWA, and any such equipment shall be returned to UNRWA at the conclusion of the Contract or when no longer needed by the Contractor. Such equipment, when returned to UNRWA, shall be in the same condition as when delivered to the Contractor, subject to normal wear and tear, and the Contractor shall be liable to compensate UNRWA for the actual costs

of any loss of, damage to, or degradation of the equipment that is beyond normal wear and tear.

10. COPYRIGHT, PATENTS AND OTHER

PROPRIETARY RIGHTS: 10.1 Except as is otherwise expressly

provided in writing in the Contract, all right, title and interest, including copyrights, in all works and other materials, whether in written or electronic form and including all derivative works thereof, produced in the performance of this Contract shall be vested exclusively in, and the Contractor shall without further consideration assign, whether as works for hire or otherwise, the same to, UNRWA.

10.2 To the extent that any such intellectual property or other proprietary rights consist of any intellectual property or other proprietary rights of the Contractor: (i) that pre-existed the performance by the Contractor of its obligations under the Contract, or (ii) that the Contractor may develop or acquire, or may have developed or acquired, independently of the performance of its obligations under the Contract, UNRWA does not and shall not claim any ownership interest thereto, and the Contractor grants to UNRWA a perpetual license to use such intellectual property or other proprietary right solely for the purposes of and in accordance with the requirements of the Contract.

10.3 At the request of UNRWA, the

Contractor shall take all necessary steps, execute all necessary documents and generally assist in securing such proprietary rights and transferring or licensing them to UNRWA in compliance with the requirements of the applicable law and of the Contract.

10.4 Subject to the foregoing provisions, all maps, drawings, photographs, mosaics, plans, reports, estimates, recommendations, documents, and all other data compiled by or received by the Contractor under the Contract shall be the property of UNRWA, shall be made available for use or inspection by UNRWA at reasonable times and in reasonable places, shall be treated as confidential, and shall be delivered only to UNRWA authorized officials

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on completion of work under the Contract.

11. PUBLICITY, AND USE OF THE NAME,

EMBLEM OR OFFICIAL SEAL OF THE UNITED NATIONS OR UNRWA: The Contractor shall not advertise or otherwise make public for purposes of commercial advantage or goodwill that it has a contractual relationship with UNRWA, nor shall the Contractor, in any manner whatsoever use the name, emblem or official seal of the United Nations or UNRWA, or any abbreviation of the name of the United Nations or UNRWA in connection with its business or otherwise without the written permission of UNRWA.

12. CONFIDENTIAL NATURE OF

DOCUMENTS AND INFORMATION: Information and data that is considered proprietary by either Party or that is delivered or disclosed by one Party (“Discloser”) to the other Party (“Recipient”) during the course of performance of the Contract, and that is designated as confidential (“Information”), shall be held in confidence by that Party and shall be handled as follows: 12.1 The recipient (“Recipient”) of such

Information shall: 12.1.1 use the same care and

discretion to avoid disclosure, publication or dissemination of the Discloser’s Information as it uses with its own similar Information that it does not wish to disclose, publish or disseminate; and,

12.1.2 use the Discloser’s Information solely for the purpose for which it was disclosed.

12.2 The Contractor may disclose Information to the extent required by law, provided that, subject to and without any waiver of the privileges and immunities of UNRWA, the Contractor will give UNRWA sufficient prior notice of a request for the disclosure of Information in order to allow UNRWA to have a reasonable opportunity to take protective measures or such other action as may be appropriate before any such disclosure is made.

12.3 UNRWA may disclose Information to the extent as required pursuant to the Charter of the United Nations, or pursuant to resolutions or regulations of the General Assembly or rules promulgated thereunder.

12.4 The Recipient shall not be precluded from disclosing Information that is obtained by the Recipient from a third party without restriction, is disclosed by the Discloser to a third party without any obligation of confidentiality, is previously known by the Recipient, or at any time is developed by the Recipient completely independently of any disclosures hereunder.

12.5 These obligations and restrictions of confidentiality shall be effective during the term of the Contract, including any extension thereof, and, unless otherwise provided in the Contract, shall remain effective following any termination of the Contract.

13. FORCE MAJEURE; OTHER CHANGES

IN CONDITIONS: 13.1 In the event of and as soon as

possible after the occurrence of any cause constituting force majeure, the affected Party shall give notice and full particulars in writing to the other Party, of such occurrence or cause if the affected Party is thereby rendered unable, wholly or in part, to perform its obligations and meet its responsibilities under the Contract. The affected Party shall also notify the other Party of any other changes in condition or the occurrence of any event which interferes or threatens to interfere with its performance of the Contract. Not more than fifteen (15) days following the provision of such notice of force majeure or other changes in condition or occurrence, the affected Party shall also submit a statement to the other Party of estimated expenditures that will likely be incurred for the duration of the change in condition or the event of force majeure. On receipt of the notice or notices required hereunder, the Party not affected by the occurrence of a cause constituting force majeure shall take such action as it reasonably considers to be appropriate or necessary in the circumstances, including the granting to the affected Party of a reasonable extension of time in which to perform any obligations under the Contract.

13.2 If the Contractor is rendered unable, wholly or in part, by reason of force majeure to perform its obligations and meet its responsibilities under the Contract, UNRWA shall have the

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right to suspend or terminate the Contract on the same terms and conditions as are provided for in Article 14, “Termination,” except that the period of notice shall be seven (7) days instead of thirty (30) days. In any case, UNRWA shall be entitled to consider the Contractor permanently unable to perform its obligations under the Contract in case the Contractor is unable to perform its obligations, wholly or in part, by reason of force majeure for any period in excess of ninety (90) days.

13.3 Force majeure as used herein means any unforeseeable and irresistible act of nature, any act of war (whether declared or not), invasion, revolution, insurrection, terrorism, or any other acts of a similar nature or force, provided that such acts arise from causes beyond the control and without the fault or negligence of the Contractor. The Contractor acknowledges and agrees that, with respect to any obligations under the Contract that the Contractor must perform in areas in which UNRWA is engaged in, preparing to engage in, or disengaging from any operations, any delays or failure to perform such obligations arising from or relating to harsh conditions within such areas, including without limitation closures, strikes and curfews, or to any incidents of civil unrest occurring in such areas, shall not, in and of itself, constitute force majeure under the Contract.

14. TERMINATION:

14.1 UNRWA may terminate the Contract for cause, in whole or in part, upon thirty (30) days’ notice, in writing, to the Contractor. The Contractor may terminate the Contract for cause, in whole or in part, upon ninety (90) days’ notice, in writing to UNRWA. The initiation of conciliation or arbitral proceedings in accordance with Article 17 “Settlement of Disputes,” below, shall not be deemed to be a “cause” for or otherwise to be in itself a termination of the Contract.

14.2 UNRWA may terminate the Contract at any time by providing written notice to the Contractor in any case in which the mandate of UNRWA applicable to the performance of the Contract or the funding of UNRWA

applicable to the Contract is curtailed or terminated, whether in whole or in part. In addition, unless otherwise provided by the Contract, upon sixty (60) day’s advance written notice to the Contractor, UNRWA may terminate the Contract without having to provide any justification therefor.

14.3 In the event of any termination of the Contract, upon receipt of notice of termination that has been issued by UNRWA, the Contractor shall, except as may be directed by UNRWA in the notice of termination or otherwise in writing:

14.3.1 take immediate steps to bring the performance of any obligations under the Contract to a close in a prompt and orderly manner, and in doing so, reduce expenses to a minimum;

14.3.2 refrain from undertaking any further or additional commitments under the Contract as of and following the date of receipt of such notice;

14.3.3 place no further subcontracts or orders for materials, services, or facilities, except as UNRWA and the Contractor agree in writing are necessary to complete any portion of the Contract that is not terminated;

14.3.4 terminate all subcontracts or orders to the extent they relate to the portion of the Contract terminated;

14.3.5 transfer title and deliver to UNRWA the fabricated or unfabricated parts, work in process, completed work, supplies, and other material produced or acquired for the portion of the Contract terminated;

14.3.6 deliver all completed or partially completed plans, drawings, information, and other property that, if the Contract had been completed, would be required to be furnished to UNRWA thereunder;

14.3.7 complete performance of the work not terminated; and,

14.3.8 take any other action that may be necessary, or that UNRWA may direct in writing, for the minimization

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of losses and for the protection and preservation of any property, whether tangible or intangible, related to the Contract that is in the possession of the Contractor and in which UNRWA has or may be reasonably expected to acquire an interest.

14.4 In the event of any termination of the Contract, UNRWA shall be entitled to obtain reasonable written accountings from the Contractor concerning all obligations performed or pending in accordance with the Contract. In addition, UNRWA shall not be liable to pay the Contractor except for, but without prejudice to UNRWA’s rights under Article 15, those goods delivered and services provided to UNRWA in accordance with the requirements of the Contract, but only if such goods or services were ordered, requested or otherwise provided prior to the Contractor’s receipt of notice of termination from UNRWA or prior to the Contractor’s tendering of notice of termination to UNRWA.

14.5 UNRWA may, without prejudice to any other right or remedy available to it, terminate the Contract forthwith in the event that: 14.5.1 the Contractor is adjudged

bankrupt, or is liquidated, or becomes insolvent, or applies for a moratorium or stay on any payment or repayment obligations, or applies to be declared insolvent;

14.5.2 the Contractor is granted a moratorium or a stay, or is declared insolvent;

14.5.3 the Contractor makes an assignment for the benefit of one or more of its creditors;

14.5.4 a Receiver is appointed on account of the insolvency of the Contractor;

14.5.5 the Contractor offers a settlement in lieu of bankruptcy or receivership; or,

14.5.6 UNRWA reasonably determines that the Contractor has become subject to a materially adverse change in its financial condition that threatens to substantially affect the ability of the Contractor to perform any of its obligations under the Contract.

14.6 Except as prohibited by law, the Contractor shall be bound to compensate UNRWA for all damages and costs, including, but

not limited to, all costs incurred by UNRWA in any legal or non-legal proceedings, as a result of any of the events specified in Article 14.5, above, and resulting from or relating to a termination of the Contract, even if the Contractor is adjudged bankrupt, or is granted a moratorium or stay or is declared insolvent. The Contractor shall immediately inform UNRWA of the occurrence of any of the events specified in Article 14.5, above, and shall provide UNRWA with any information pertinent thereto.

14.7 The provisions of this Article 14 are without prejudice to any other rights or remedies of UNRWA under the Contract or otherwise.

15. REMEDIES OF UNRWA; NON-WAIVER

OF RIGHTS: 15.1 In case the Contractor fails to

comply with any term of the Contract, the Contractor shall be liable for all damages sustained by UNRWA, and UNRWA may, after giving the Contractor reasonable notice to perform and without prejudice to any other rights or remedies, exercise one or more of the following rights: 15.1.1 procure all or part of the

service or related goods from other sources;

15.1.2 refuse to accept delivery of all or part of the services or related goods; or

15.1.3 terminate the Contract in accordance with Article 14.1,

and the Contractor shall be liable by reason of default for any loss or damage sustained and additional costs incurred by UNRWA, including without limitation any increase in the price payable by UNRWA resulting from the procurement of the services from other sources and the costs of engaging in such procurement. UNRWA may, without notice to the Contractor, apply to the payment of any such loss, damage or additional costs, by setoff or otherwise, all credits, claims or other amounts, whether or not related to the Contract, at any time owing by UNRWA to the Contractor.

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15.2 If the Contractor fails to complete the services within the time for delivery specified in the Contract, UNRWA may, in its sole discretion and without prejudice to its other remedies under the Contract, deduct from the contract price the amount set forth in the Contract for each calendar day of delay until actual delivery which amount shall in no event be less than one percent of the [delivered price of the delayed services], up to a maximum deduction of ten percent of the contract price.

15.3 The failure by either Party to exercise any rights available to it, whether under the Contract or otherwise, shall not be deemed for any purposes to constitute a waiver by the other Party of any such right or any remedy associated therewith, and shall not relieve the Parties of any of their obligations under the Contract. All remedies afforded in the Contract shall be taken and construed as cumulative, i.e., in addition to every other remedy provided under the Contract and by law.

16. NON-EXCLUSIVITY: Unless otherwise

specified in the Contract, UNRWA shall have no obligation to purchase any minimum quantities of goods or services from the Contractor and UNRWA shall have no limitation on its right to obtain goods or services of the same kind, quality and quantity described in the Contract, from any other source at any time.

17. SETTLEMENT OF DISPUTES: 17.1 AMICABLE SETTLEMENT: The

Parties shall use their best efforts to amicably settle any dispute, controversy, or claim arising out of the Contract or the breach, termination, or invalidity thereof. Where the Parties wish to seek assistance of a neutral third person in their attempt to reach an amicable settlement in a process of conciliation or mediation, such process shall take place in accordance with the Optional Conciliation Rules of the Permanent Court of Arbitration in force at the date of commencement of conciliation or mediation, as the case may be, or according to such other procedure as may be agreed between the Parties in writing.

17.2 ARBITRATION: Any dispute, controversy, or claim between the Parties arising out of or relating to the Contract or the breach, termination, or invalidity thereof, unless settled amicably under Article 17.1 above within sixty (60) days after receipt by one Party of the other Party’s written request for conciliation or mediation, shall be settled by arbitration in accordance with the Permanent Court of Arbitration Optional Rules for Arbitration between International Organizations and Private Parties in force on the date of this Contract (the “PCA Arbitration Rules”). The decisions of the arbitral tribunal shall be based on general principles of international commercial law. The appointing authority shall be designated by the Secretary-General of the Permanent Court of Arbitration following a written request submitted by either Party. The number of arbitrators shall be three, unless the Parties, in the interest of economy of proceedings, agree that there shall be one arbitrator. The place of arbitration shall be Amman, Jordan. The language to be used in the arbitral proceedings shall be English. The arbitrators must be fluent in that language. The arbitral tribunal shall be empowered to take any measures it deems appropriate, including without limitation, ordering the return or destruction of goods or any property, whether tangible or intangible, or of any confidential information provided under the

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Contract, ordering the termination of the Contract, or ordering that any other protective measures be taken with respect to the goods, services or any other property, whether tangible or intangible, or of any confidential information provided under the Contract, as appropriate, all in accordance with the authority of the arbitral tribunal pursuant to the PCA Arbitration Rules. The arbitral tribunal shall have no authority to award punitive damages. In addition, unless otherwise expressly provided in the Contract, the arbitral tribunal shall have no authority to award interest in excess of the London Inter-Bank Offered Rate (“LIBOR”) then prevailing, and any such interest shall be simple interest only. The Parties shall be bound by any arbitration award rendered as a result of such arbitration as the final adjudication of any such dispute, controversy, or claim.

18. PRIVILEGES AND IMMUNITIES: Nothing

in or relating to the Contract shall be deemed a waiver, express or implied, of any of the privileges and immunities accorded to UNRWA in international law.

19. TAX EXEMPTION:

19.1 Article II, Section 7, of the Convention on the Privileges and Immunities of the United Nations provides, inter alia, that the United Nations, including its subsidiary organs (including UNRWA), is exempt from all direct taxes, except charges for public utility services, and is exempt from customs restrictions, duties, and charges of a similar nature in respect of articles imported or exported for its official use. In the event any governmental authority refuses to recognize the exemptions of UNRWA from such taxes, restrictions, duties, or charges, the Contractor shall immediately consult with UNRWA to determine a mutually acceptable procedure.

19.2 The Contractor authorizes UNRWA to deduct from the Contractor’s invoices any amount representing such taxes, duties or charges, unless the Contractor has consulted with UNRWA before the payment thereof and UNRWA has, in each instance, specifically authorized the Contractor to pay such taxes, duties, or charges under written

protest. In that event, the Contractor shall provide UNRWA with written evidence that payment of such taxes, duties or charges has been made and appropriately authorized, and UNRWA shall reimburse the Contractor for any such taxes, duties, or charges so authorized by UNRWA and paid by the Contractor under written protest.

20. OBSERVANCE OF THE LAW: The

Contractor shall comply with all laws, ordinances, rules, and regulations bearing upon the performance of its obligations under the Contract. In addition, the Contractor shall maintain compliance with all obligations relating to its registration as a qualified vendor of goods or services to UNRWA; as such obligations are set forth in UNRWA vendor registration procedures.

21. MODIFICATIONS:

21.1 Only the Chief, Procurement and Logistics Division, or, for local contracts, the Field Office Director in each of UNRWA’s fields of operation, or such other contracting authority as UNRWA has made known to the Contractor in writing, possesses the authority to agree on behalf of UNRWA to any modification of or change in the Contract, to a waiver of any of its provisions or to any additional contractual relationship of any kind with the Contractor. Accordingly, no modification or change in the Contract shall be valid and enforceable against UNRWA unless provided by a valid written amendment to the Contract signed by the Contractor and the Chief, Procurement and Logistics Division, or the Field Office Director (for local contracts), or such other contracting authority.

21.2 If the Contract shall be extended for additional periods in accordance with the terms and conditions of the Contract, the terms and conditions applicable to any such extended term of the Contract shall be the same terms and conditions as set forth in the Contract, unless the Parties shall have agreed otherwise pursuant to a valid amendment concluded in accordance with Article 21.1 above.

21.3 The terms or conditions of any supplemental undertakings, licenses, or other forms of agreement concerning any goods or

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services provided under the Contract shall not be valid and enforceable against UNRWA nor in any way shall constitute an agreement by UNRWA thereto unless any such undertakings, licenses or other forms are the subject of a valid amendment concluded in accordance with Article 21.1, above.

22. AUDITS AND INVESTIGATIONS:

22.1 Each invoice paid by UNRWA shall be subject to a post-payment audit by auditors, whether internal or external, of UNRWA or by other authorized and qualified agents of UNRWA at any time during the term of the Contract and for a period of two (2) years following the expiration or prior termination of the Contract. UNRWA shall be entitled to a refund from the Contractor for any amounts shown by such audits to have been paid by UNRWA other than in accordance with the terms and conditions of the Contract.

22.2 The Contractor acknowledges and agrees that, from time to time, UNRWA may conduct investigations relating to any aspect of the Contract or the award thereof, the obligations performed under the Contract, and the operations of the Contractor generally relating to performance of the Contract. The right of UNRWA to conduct an investigation and the Contractor’s obligation to comply with such an investigation shall not lapse upon expiration or prior termination of the Contract. The Contractor shall provide its full and timely cooperation with any such inspections, post-payment audits or investigations. Such cooperation shall include, but shall not be limited to, the Contractor’s obligation to make available its personnel and any relevant documentation for such purposes at reasonable times and on reasonable conditions and to grant to UNRWA access to the Contractor’s premises at reasonable times and on reasonable conditions in connection with such access to the Contractor’s personnel and relevant documentation. The Contractor shall require its agents, including, but not limited to, the Contractor’s attorneys, accountants or other advisers, to reasonably cooperate with any inspections,

post-payment audits or investigations carried out by UNRWA hereunder.

23. LIMITATION ON ACTIONS:

23.1 Except with respect to any indemnification obligations in Article 6, above, or as are otherwise set forth in the Contract, any arbitral proceedings in accordance with Article 17.2, above, arising out of the Contract must be commenced within three years after the cause of action has accrued.

23.2 The Parties further acknowledge and agree that, for these purposes, a cause of action shall accrue when the breach actually occurs, or, in the case of latent defects, when the injured Party knew or should have known all of the essential elements of the cause of action, or in the case of a breach of warranty, when tender of delivery is made, except that, if a warranty extends to future performance of the goods or any process or system and the discovery of the breach consequently must await the time when such goods or other process or system is ready to perform in accordance with the requirements of the Contract, the cause of action accrues when such time of future performance actually begins.

24. ADDITIONAL WARRANTIES:

24.1 The Contractor represents and warrants that: 24.1.1 it has not and shall not offer

any direct or indirect benefit arising from or related to the performance of the Contract or the award thereof to any representative, official, employee, or other agent of UNRWA.

24.1.2 neither it, its parent entities (if any), nor any of the Contractor’s subsidiary or affiliated entities (if any) is engaged in any practice inconsistent with the rights set forth in the Convention on the Rights of the Child, including Article 32 thereof, which, inter alia, requires that a child shall be protected from performing any work that is likely to be hazardous or to interfere with the child’s education, or to be harmful to the child’s health or

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physical, mental, spiritual, moral, or social development.

24.1.3 neither it, its parent entities (if any), nor any of the Contractor’s subsidiaries or affiliated entities (if any) is engaged in the sale or manufacture of anti-personnel mines or components utilized in the manufacture of anti-personnel mines.

24.1.4 it shall take all appropriate measures to prevent sexual exploitation or abuse of anyone by its employees or any other persons engaged and controlled by the Contractor to perform any services under the Contract. For these purposes, sexual activity with any person less than eighteen years of age, regardless of any laws relating to consent, shall constitute the sexual exploitation and abuse of such person. In addition, the Contractor shall refrain from, and shall take all reasonable and appropriate measures to prohibit its employees or other persons engaged and controlled by it from exchanging any money, goods, services, or other things of value, for sexual favors or activities, or from engaging any sexual activities that are exploitive or degrading to any person. UNRWA shall not apply the foregoing standard relating to age in any case in which the Contractor’s personnel or any other person who may be engaged by the Contractor to perform any services under the Contract is married to the person less than the age of eighteen years with whom sexual activity has occurred and in which such marriage is recognized as valid under the laws of the country of citizenship of such Contractor’s personnel or such other person who may be engaged by the Contractor to perform any services under the Contract.

24.1.5 neither it, its parent entities (if any), nor any of the Contractor’s subsidiary, affiliated entities (if any) or suppliers is engaged in any transactions with, and/or the provision of resources and support to, individuals and organizations associated with, receiving any type of training for, or engaged in, any act or offense described in Article 2, Sections 1, 3, 4 or 5 of the International Convention for the Suppression of the Financing of Terrorism, adopted by the General Assembly of the United Nations in Resolution 54/109 of 9 December 1999.

24.2 The Contractor acknowledges and agrees that the provisions of Article

24.1 constitute an essential term of the Contract and that breach of any such representation and warranty shall entitle UNRWA to terminate the Contract immediately upon notice to the Contractor, without any liability for termination charges or any other liability of any kind.

25. BANK GUARANTEE: If specifically

requested by UNRWA, prior to the signature of the Contract, the Contractor shall provide a banker’s guarantee from a bank acceptable to UNRWA in the form, amount and manner prescribed by UNRWA.

26. NOTICE AND OTHER FORMALITIES:

26.1 Service of any notice referred to in the Contract or arising therefrom shall be deemed to be valid if sent by registered mail, or by cable, or by hand against authorized signature on receipt, to the address of the Party concerned as set forth in the Contract.

26.2 It is expressly agreed that UNRWA shall have the right to enforce these General Conditions without the necessity of resorting to service of summons, mise en demeure, notarial notice, and without any legal formalities or court proceedings of any kind whatsoever; it is being further agreed that the notice provided for in the preceding paragraph is adequate for all purposes notwithstanding any provision of applicable law to the contrary.

27. SEVERABILITY: If any term, covenant, or

condition of this Contract or the application thereof to any person or circumstance shall to any extent be determined to be invalid or unenforceable, the remainder of this Contract, or the application of such term, covenant or condition to persons or circumstances other than those as to which it is held invalid or unenforceable, shall not be affected thereby and each term, covenant, or condition of this Contract shall remain valid and be enforced to the fullest extent possible.

ANNEX C

SERVICE CONTRACT TEMPLATE This Service Contract is made this ___ day of _______ 201_, by and between the United Nations Relief and Works Agency for Palestine Refugees in the Near East (“UNRWA”) and [name] , [street address] [city] [country] (the “Contractor”). Background

[Description of project background]. The purpose of the present arrangement is to assure the provision of technical services to UNRWA in relation to [those project activities]. The Contractor, representing that it is fully qualified and has the necessary expertise and resources to effectively and efficiently provide the same, wishes to provide those services as set forth in, and in accordance with, the terms of this Service Contract.

NOW, THEREFORE, in consideration of the premises, the representations and obligations contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows: 1. DEFINITIONS AND INTERPRETATION.

1.1 Defined Terms. In addition to terms elsewhere defined in this Service Contract, the following terms shall have the meanings provided for the purpose of this Service Contract:

1.1.1 “Delivery Schedule” means the schedule for the delivery of Services as set forth in attached Annex 3.

1.1.2 “General Conditions” means UNRWA’s General Conditions of Contract for

Procurement of Services, attached as Annex 1. 1.1.3 “Party” means each of, and “Parties” means collectively, UNRWA and the

Contractor. 1.1.4 “Payment Schedule” means the schedule of payments, corresponding to the

delivery of Services, as set forth in attached Annex 3. 1.1.5 “Proposal” means the Contractor’s proposal dated ________ and attached as

Annex 4. 1.1.6 “Section” means the referenced section of this Service Contract.

1.1.7 “Services” means the services and deliverables described in the Terms of

Reference.

1.1.8 “Terms of Reference” or “ToR” means description of the Terms of Reference attached as Annex 2.

1.2 Interpretation. As used in the Service Contract: 1.2.1 The documents referred to below are intended to be mutually explanatory; provided, however, in case of ambiguity, discrepancy or inconsistency among them, the following order of priority shall apply except to the extent a term contained in a higher-listed document is specifically superseded by the express terms of a lower-listed document: 1.2.1.1 This Service Contract, but excluding the General Conditions, Terms of Reference and Proposal. 1.2.1.2 The Terms of Reference.

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1.2.1.3 The General Conditions. 1.2.1.4 The Proposal. 1.2.2 The numbers and titles of the Sections are for reference only and shall not be deemed to modify or construe the contents of the Section. 1.2.3 Where applicable, reference to the singular includes the plural. 2. DURATION OF THIS AGREEMENT. The Service Contract shall be effective upon signing and shall end upon completion of the last obligation arising hereunder. 3. OBLIGATIONS OF THE CONTRACTOR. The Contractor, representing and warranting that all statements made in connection with its Proposal and as otherwise provided herein are true and correct in all material respects and do not fail to include any matter necessary to make the statements contained therein not misleading, covenants to deliver the Services, and provide all related personnel, materials and other support as may be necessary therefore, in accordance with this Service Contract. 3.1 In General. The Services shall be delivered in a professional and workmanlike manner in accordance with the terms and conditions of this Service Contract. Without limiting the generality of the foregoing –

3.1.1 The Contractor shall conduct its operations with due diligence and efficiency, in conformity with the highest industry standards for technical, financial, managerial and administrative practices, and in a manner that at all times protects the interests of UNRWA.

3.1.2 The Contractor shall at all times during the term of this Service Contract

retain for the purpose of delivering the Services all such staff possessing the technical and professional qualifications and competencies necessary to deliver the Services and perform the obligations of the Contractor under this Service Contract.

3.1.2.1 Notwithstanding the foregoing, the Contractor shall, upon 30 days’ notice from UNRWA, terminate in respect of the Services of any personnel determined to have performed unsatisfactorily or otherwise failed to conform to required standards of conduct as set forth in this Service Contract; provided, however, UNRWA may, notwithstanding the notice requirements of this Section, request the immediate termination of the services of any personnel, and limit the access thereof to UNRWA premises, in the event of a serious breach of the duties and obligations of such personnel and where such remedial action is reasonably determined by UNRWA to be required in the interest of the delivery of the Services.

3.1.2.2 All persons retained by the Contractor shall at all times be deemed the employees, agents, contractors or subcontractors of the Contractor and shall in no event be considered to be employees or agents of UNRWA or as having any of the privileges or immunities of the United Nations or its staff. 3.2 Delivery of Services. The Contractor shall deliver the Services as set forth in the ToR and the following:

3.2.1 The Contractor shall commence the Services not later than ________________ 201_.

3.2.2 The Contractor shall deliver the Services in accordance with the Delivery Schedule.

3.3 Use of UNRWA Resources. The Contractor shall utilize all funds, supplies and equipment provided by UNRWA in accordance with the following:

3.3.1 All equipment, non-expendable materials, supplies and other property

furnished or financed by UNRWA under the Service Contract shall remain the property of UNRWA and, unless otherwise agreed by the parties, shall be returned to UNRWA upon the completion of the Services, and -

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3.3.1.1 The Contractor shall not cause or permit any lien, claim or other encumbrance to attach to any equipment, non-expendable materials, supplies and other property furnished or financed by or on behalf of UNRWA under the Service Contract.

3.3.1.2 The Contractor shall promptly report to UNRWA each loss, damage or theft of supplies, equipment, non-expendable materials and other property provided to the Contractor under the Service Contract by or for the benefit UNRWA.

3.3.1.3 The Contractor shall maintain, and shall promptly transfer to UNRWA immediately upon completion of the Service, complete and accurate records with respect to all funds, supplies and equipment received from or on behalf of UNRWA under the Service Contract.

3.3.2 Access to and use of UNRWA facilities and premises by the Contractor and its personnel and contractors shall at all times be subject to UNRWA’s rules and regulations relating to such use, including, but not limited to, those relating to security.

3.4 Records. In addition to all other reporting requirements elsewhere contained in the Service Contract:

3.4.1 The Contractor shall at all times and for a period of 3 years following the

completion of the Project maintain progress, financial and other statements, records and reports in respect of the delivery of the Service and this Service Contract.

3.4.2 Upon reasonable notice, all such records and documents maintained by the Contractor in connection with the delivery of the Services and of this Service Contract, including with respect to the administration and operations of the Contractor, shall be made available for inspection, review and copying by UNRWA or its designee.

3.5 Failure to Complete Services. If the Contractor fails to complete the services within

the time for delivery specified in this Service Contract, UNRWA may, in its sole discretion and without prejudice to its other remedies under this Service Contract, deduct from the contract price USD 100 for each calendar day of delay until actual delivery up to a maximum deduction of ten percent of the contract price.

4. OBLIGATIONS OF UNRWA. In connection with the delivery of the Services by the Contractor in accordance with the terms of the Service Contract:

4.1 Facilities. To facilitate and support the delivery of the Services by the Contractor, UNRWA shall, directly or on its behalf, provide in connection with the delivery of the Services:

4.1.1 Relevant financial, technical, statistical and operational data and other inputs necessary for the delivery of the Services.

4.1.2 Transportation and, in the event the need arises, otherwise facilitate the

movement of personnel within UNRWA’s areas of operation. 4.1.3 Access to UNRWA facilities consistent with requirements for the delivery of

the Services, including, as applicable, the issuance of UNRWA grounds passes.

4.1.4 Such measures (including but not limited to escort when travelling) as may be reasonably necessary to assure the personal security of the Contractor’s personnel and their property.

4.1.5 Such other services support as may be reasonably available in the UNRWA facilities at which the personnel of the Contractor are operating.

4.2 Payment. In full consideration for the delivery of the Services in accordance with the

terms of the Service Contract, UNRWA shall pay to the Contractor as set forth below: 4.2.1 UNRWA shall pay the Contractor the amount of USD _______, in accordance with the Payment Schedule and this Section 4.2.

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4.2.2 The Contractor shall submit to UNRWA an invoice corresponding to the Services delivered during the period represented by the invoice as set forth in the Delivery Schedule, including a certification by the Contractor that for the period of payment the Contractor has delivered the Services in accordance with this Service Contract, together with all such supporting documentation as may be required by UNRWA with respect thereto.

4.2.3 UNRWA shall, within 30 days following the receipt from the Contractor of

each invoice, pay the invoiced amounts subject to the following -

4.2.3.1 Each invoice shall be subject to certification by UNRWA of the delivery of Services associated with the invoice and the amounts contained in the invoices, and UNRWA may make corrections to the amounts set forth in the Contractor’s invoices and effect payment for the amounts so corrected and certified. 4.2.3.2 In the event of any dispute with respect to an invoice submitted by the Contractor, UNRWA shall notify the Contractor within 15 days following receipt of the invoice setting forth the basis for the dispute and the amount of the invoice subject to the dispute. 4.2.3.2.1 UNRWA and the Contractor shall consult in good faith to promptly resolve outstanding issues with respect to any such disputed invoice. 4.2.3.2.2 In cases of dispute regarding only a portion of a Contractor’s invoice, UNRWA shall pay the Contractor the amount of the undisputed portion within 30 days of the receipt thereof. 4.2.3.2.3 Once a dispute regarding an invoice or a portion thereof has been resolved, UNRWA shall pay the Contractor within 30 days following the resolution of such dispute. 4.2.4 Payments effected by UNRWA to the Contractor shall neither relieve the Contractor of its obligations under this Contract nor constitute acceptance by UNRWA of the Contractor’s performance of the Services.

4.2.5 UNRWA shall deposit the amounts payable to the Contractor in accordance with this Section by electronic transfer to:

Bank name: Bank Address: Account name: Account number: SWIFT Code:

4.2.6 Except as otherwise expressly set forth in the Service Contract, the

Contractor shall bear all costs associated with the delivery of the Services, including but not limited to all income and other taxes, all utilities and consumables, third-party licenses and costs of staff and contractors (including salaries, workers compensation, life, health and disability insurance, travel costs, allowances and other benefits to which they are entitled in accordance with the applicable terms of service with the Contractor and applicable law). 5. MISCELLANEOUS.

5.1 Waiver. No waiver, or waiver of any breach, of any provision of this Service Contract shall be deemed to be a waiver of any other provision or of any future breach of that provision.

5.2 Notice. Any required or permitted notice, consent or approval shall be effective only

upon delivery in writing by hand or by telefax transmission to the following address of the other or such other address as may be specified by similar notice – UNRWA: the Contractor: Name: Title: Email:

Name: Title: Email:

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5.3 Applicable Law. This Service Contract shall be governed by and construed in accordance with general principles of international commercial law. If any term, covenant, or condition of this Service Contract or the application thereof to any person or circumstance shall to any extent be determined to be invalid or unenforceable, the remainder of this Service Contract, or the application of such term, covenant or condition to persons or circumstances other than those as to which it is held invalid or unenforceable, shall not be affected thereby and each term, covenant, or condition of this Service Contract shall remain valid and be enforced to the fullest extent possible.

5.4 Counterparts. This Service Contract may be signed in one or more counterparts, each

of which shall be deemed to be an original. 5.5 Entire Agreement. This Service Contract and its annexes may be modified or amended

only upon the written agreement of the parties, and this Service Contract and its annexes, as amended, represent the entire agreement and understanding between the parties with respect to the subject matter hereof. IN WITNESS WHEREOF, the parties have signed this Service Contract on_________ 201_. United Nations Relief and Works Agency [Contractor] for Palestine Refugees in the Near East _________________________________ _________________________ [name] [name] [title] [title] Witness Witness _________________________________ _________________________ [name] [name] [title] [title] Annex 1: General Conditions Annex 2: Terms of Reference Annex 3: Delivery and Payment Schedule Annex 4: Proposal

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ANNEX D – Terms of Reference (TOR)

TERMS OF REFERENCE

Acronyms and Abbreviations: GMIP : Group Medical Insurance Policy RFP : Request for Proposal ISO : The International Standards Organization UN : The United Nations UNCITRAL : The United Nations Commission on International Trade Law UNRWA : The United Nations Relief and Works Agency for the Palestine Refugees in the Near East HQ(A) : Headquarters (Amman) JFO : Jordan Field Office. JMA : Jordan Medical Association.

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INTRODUCTION TO UNRWA

1. Establishment UNRWA (the United Nations Relief and Works Agency for Palestine Refugees in the Near East) was created on 8 December 1949 upon the adoption by the United Nations General Assembly of resolution No. 302 (IV). UNRWA is the main provider of basic services – education, health, relief and social services – to 5 million registered Palestine refugees in Jordan, Lebanon, Syria and occupied Palestinian territory, pending a solution to their plight. The Agency’s services encompass education, health care, relief, camp infrastructure and improvement, community support, microfinance and emergency response, including in times of armed conflict. In the absence of a solution to the Palestine refugee problem, the General Assembly has repeatedly renewed UNRWA's mandate, most recently extending it until 30 June 2017. UNRWA is funded almost entirely by voluntary contributions from UN member states.

2. UNRWA Services

Since its establishment, the Agency has delivered its services both in times of relative calm in the Middle East, and in times of hostilities. UNRWA’s work exemplifies an international commitment to the human development of Palestine refugees, helping them:

1. Acquire knowledge and skills 2. Lead long and healthy lives 3. Achieve decent standards of living 4. Enjoy human rights to the fullest possible extent.

UNRWA is unique in terms of its long-standing commitment to one group of refugees, and its contributions to the welfare and human development of four generations of Palestine refugees. Originally envisaged as a temporary organization, the Agency has gradually adjusted its programmes to meet the changing needs of the refugees.

3. Areas of Activity

UNRWA provides education, health, relief and social services to eligible refugees among the 4.7 million registered Palestine refugees in its five fields of operations:

Jordan

Lebanon

Gaza Strip

The Syrian Arab Republic

The West Bank, including East Jerusalem. Some 1.4 million refugees, around one third of the total, live in 58 recognized camps, and UNRWA's services are located in or near these areas. Unlike other United Nations organizations that work through local authorities or executing agencies, UNRWA provides its services directly to Palestine refugees. It plans and carries out its own activities and projects, and builds and administers facilities such as schools and clinics. The Agency currently operates or sponsors over 900 installations with nearly 30,000 staff across the five fields. Because UNRWA services such as education and healthcare are the type of services normally provided within the public sector, the Agency cooperates closely with governmental authorities in the area of operations, who also provide some services to Palestine refugees. The UNRWA headquarters is co-located in Gaza City and Amman. It also has five field offices located in the Hashemite Kingdom of Jordan, Syria, Lebanon, West Bank and Gaza. It employs over 23,000 staff, including about 115 internationally recruited staff.

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More detailed information is available at UNRWA’s web site at: http://www.unrwa.org/

4. Objective of this tender

UNRWA is not necessarily seeking proposals based on the same or equivalent coverage as the current benefit plan, although the plan is includedas a guide.

Through the current RFP, UNRWA is looking for a more global / holistic approach from potential Vendors in their proposal of GMIP coverage for the expressed Beneficiaries.

UNRWA has the following objectives in soliciting health care coverage: 4.1. To provide UNRWA Local Area Staff with a quality, affordable healthcare benefits program responsive to the

Beneficiaries’ needs;

4.2. And to sign a contract with a reliable supplier in order to: 4.2.1. Ensure healthcare costs are managed effectively; 4.2.2. Responsibly utilize the contributions of the Agency and of the Local Area Staff for the provision of health

care program(s). 4.2.3. Provide a 24/7 help line for all beneficiaries and medical providers 4.2.4. Establish a complete and continuous mutual monitoring of the contract performance throughout the

insurance year.

4.3. UNRWA is interested in options that would provide the best value for money. Elements of the expected increased value include, but are not limited to:

4.3.1. Enhanced benefit design, 4.3.2. Reduced insurance costs, 4.3.3. Improved provider accessibility, 4.3.4. Reduced costs of administration, 4.3.5. Provision of administrative services to Beneficiaries, 4.3.6. Efficiency and effectiveness of administration, and

http://www.unrwa.org/

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4.3.7. Access to the current providers of health services (hospitals, clinics, etc) within the Hashemite Kingdom of Jordan to the extent practicable, and as a minimum.

4.4. General Requirement

UNRWA seeks for the Provision of Group Medical Insurance Policy (GMIP) coverage for the UNRWA locally employed staff and their recognized dependents in the Hashemite Kingdom of Jordan for Jordan Field Office (also referred to as JFO) and HQ Amman (Headquarters) as follows:

4.4.1. The Effective Date of Contract(s): Any contract(s) resulting from this RFP for a Group Medical Insurance Policy (GMIP) and related healthcare benefits program would start on 01 October 2016. The Awarded Contractor shall provide the group healthcare insurance services as described in the documents included in this RFP as per the appropriate contract(s) or policy (ies) that will result from it.

4.4.2. Any contract(s) that may be awarded as a result of this RFP will be for a period of two years with a possibility of further three extensions in which the extension will be awarded for 12 months at a time, subject to the mandate and funding of UNRWA, and the satisfactory performance of the Contractor in accordance with the terms and conditions of the contract.

4.4.3. Termination

In order to reduce any possible or perceived risk related to such a long term contractual relationship, UNRWA requires that the Vendors include in their proposed Insurance Policy, a clause allowing both parties six (6) months’ notice of termination and/or intent of termination of the Contract. The notice / intent of termination of contract shall formally be in writing and addressed to the UNRWA Chief of Procurement and Logistics at cpld@unrwa,org.

4.5. Technical Definitions

The contract will include the following Technical Definitions to be interpreted as defined below:

4.5.1. Gross Premium: Gross premium is the total annual premium according to insurance category, class and age band or insured status. Gross premium calculation is based on the date of insurance contract inception or date of addition up to the natural insurance contract expiry date.

Gross premium excludes any issuance, stamp or insurance commission fees.

4.5.2. Earned Premium: The calculation of the premium per day per active member from the date of inception or addition up to the date of calculation or reporting

4.5.3. General and Administration General and Administrative expenses of the insurer but not to exceed in any case a level of 10% of the gross premium.

4.5.4. Paid Claims: All net paid claims of inpatient and outpatient claims after deduction of contracted medical network contractual and auditing discounts along with co-insurance deductions or any recovery amounts according to insurance category.

4.5.5. Outstanding Claims Risk Reserve: The estimation of claims reserve based on inpatient referrals by the insurance company and discounted by 30% as an average discount by the contracted medical entity. Outstanding claims reserve shall not include any cases longer than 45 days from the date of admission.

4.5.6. Incurred But Not Reported (IBNR) Claims: The estimation of the outpatient claims that has not yet been received by the insurance company; the outpatient paid claims to be divided by days to date starting from the insurance contract inception date to date of calculation multiplied by the estimated period of (30) days.

4.5.7. Loss Ratio:

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Total claims including (total Paid, total Outstanding and total IBNR) divided by total earned premium for the period (Inception date to date of loss ratio calculation on exposed population basis) multiplied by 100%.

4.5.8. Member cancellation refund premium/member addition calculation premium: All refund or addition premiums are calculated on pro rata basis.

4.6. Eligibility

4.6.1. The GMIP is intended for UNRWA’s locally employed staff and their spouses (regardless of age) and dependents in the Hashemite Kingdom of Jordan at JFO and HQA. UNRWA’s employment policy in the Hashemite Kingdom of Jordan includes compulsory health insurance coverage for its locally employed staff on payroll at grade 3 and above, including all their dependents recognized as such by UNRWA.

4.6.2. To the effect of the present RFP, “UNRWA locally employed staff or UNRWA staff or UNRWA employee” means any employee or staff of UNRWA working in an established job, post, position or office in a territory or area in JFO and HQA designated by the Agency and who are eligible to participate in the GMIP coverage in accordance with this RFP.

4.6.3. To the effect of the present RFP, “UNRWA locally employed staff’s recognized dependent” means:

4.6.3.1. The legally recognized wife or husband of an UNRWA locally employed staff, registered as a recognized dependent of the UNRWA locally employed staff (not including those who are legally separated) or the person living with an UNRWA locally employed staff in a recognized relationship and who is registered as a recognized dependent of the UNRWA locally employed staff in the records of UNRWA and who are eligible to participate in the GMIP coverage in accordance with this RFP; and

4.6.3.2. The UNRWA locally employed staff’s unmarried children, step-children, and children legally

adopted, who are:

4.6.3.2.1. Under 18 years of age, living in the staff member’s household or absent there from only to attend school, registered as a recognized dependents of the UNRWA locally employed staff in the records of UNRWA and who are eligible to participate in the GMIP coverage in accordance with this RFP;

4.6.3.2.2. 18 years and over but under 25 years of age and who are full-time students at a

recognized school, institute, college or university, provided they are dependent upon the UNRWA locally employed staff for support, registered as recognized dependents of the UNRWA locally employed staff in the records of UNRWA and who are eligible to participate in the GMIP coverage in accordance with this RFP; and

4.6.3.2.3. Unmarried dependent children, who are permanently and totally disabled, registered as

recognized dependents of the UNRWA locally employed staff in the records of UNRWA and who are eligible to participate in the GMIP coverage in accordance with this RFP.

4.6.3.3. At the sole option of the eligible UNRWA locally employed staff participating in the GMIP

coverage and subject to exceptional approval of the UNRWA on condition that all cost towards premium is covered by the UNRWA locally employed staff, the UNRWA locally employed staff’s unmarried children, step-children, and children legally adopted, who are: 18 years up to age 25 and who are not pursuing any studies and who are dependent upon the UNRWA locally employed staff for support and who are permanently living in the same household of the UNRWA locally employed staff.

4.6.4. Health insurance coverage is also compulsory for all newly recruited staff and all their recognized

dependents.

4.6.5. All the eligible UNRWA Locally Employed Staff, their spouses (regardless of age) and dependents shall be insured and included in the GMIP coverage in accordance with the proposed contract(s) / policy(ies) as of the Effective Date of the contract(s) / policy(ies) resulting from the present RFP and they shall

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remain insured and covered in accordance for the duration of their employment as an UNRWA Locally Employed Staff in The Hashemite Kingdom of Jordan.

4.6.6. For newly recruited staff, their spouse (regardless of age) and dependents shall be insured and included

in the GMIP coverage in accordance with the proposed contract(s) / policy (ies) as of the Effective Date of their contract(s) of employment with UNRWA and shall remain insured and covered in accordance for the duration of their employment as an UNRWA Locally Employed Staff in The Hashemite Kingdom of Jordan.

4.6.7. All UNRWA Locally Employed Staff shall be eligible to participate in the GMIP coverage provided they

have not reached their sixty-second (70) birthday on or before the Effective Date of the contract(s) / policy(ies) resulting from the present RFP.

4.6.8. Newly recruited staff shall be eligible to participate in the GMIP coverage if on the date of their

employment they have not reached their seventy (70) birthday. 4.6.9. UNRWA is allowing retired staff up to the age of 70 and their authorized dependents at their own option

to be eligible to participate and at their own cost in the GMIP coverage. The Retired staff will pay in advance for themselves and their authorized dependents the full yearly premium to UNRWA. To the effects of the present RFP “UNRWA Retired Staff Member up to the age of 70 and their authorized dependents” shall mean UNRWA Staff Member who takes early retirement or retire before their 62nd birthday and their authorized dependents in addition to staff (and their dependents) who are discharged from service due to medical reasons are all eligible for GMIP.

4.6.10. UNRWA recruitment policy requires a medical examination prior to appointment and accordingly

those who are found medically unfit are not appointed.

4.7. Funding of the GMIP 4.7.1. The payment of the annual premium per staff member is divided between UNRWA’s contribution (60%)

and the staff member’s contribution (40%) of the staff member basic salary.

4.7.2. UNRWA undertakes to pay the annual premiums on behalf of the Beneficiaries. 4.7.3. The potential Vendors will include a tentative schedule of payments in their proposals, to be agreed by

UNRWA at contract signature.

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4.8. Coverage

Article 1 The Benefits

Table of Benefits Scope of Coverage

In Hospital Coverage

* 100% In-Hospital Coverage (Inside network):

Basic Package Extra Benefits Package

Class

Class (A) Class (A)

Maximum annual limit/member In-Hospital (JOD)

50,000

Room and Board 100% Coverage

Surgical Benefits 100% Coverage

ICU, CCU 100% Coverage

Medications & procedures 100% Coverage

Accompanied coverage (for children less than 12 years old)

Maximum JOD 20 / day

Discharge Medications Maximum 15 days' Supply

Life threatening conditions (Cardiac, Renal or Neurosurgery)

100% Coverage

New Born Babies Benefits

Covered as from day one Coverage of incubator takes place from day one up to 10 days, deducted from the mother’s inpatient ceiling if the baby is not insured and if the baby is insured the

case will be treated as inpatient service and deducted from the baby's annual ceiling and up to JD 50,000

Congenital diseases for the newborn babies

Covered as from day one (Does not apply to cosmetic surgery)

* 100% In-Hospital Coverage (Outside AOIC network (Non-designated hospitals) on reimbursement basis, according

to the customary and reasonable Jordanian latest tariffs:


Class Class (A) Class (A)

Room and Board Maximum JOD 50 / day up

to 20 days Maximum JOD 50 / day up

to 20 days

ICU CUU up to 12 days up to 12 days

*The above includes all non-network hospitals except Farah Hospital (included only for emergency cases).

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Out of Hospital Coverage


Class Class (A) Class (A)

Maximum annual limit/member out -Hospital (JOD)

JOD 700 JOD 2,000 / Family

JOD 700 / single employee

Coverage percentage 80% 90%

Doctor’s Fees

Free Access for network doctor according to the above Co-payment

Reimbursement for Non-Network doctor with 20% Co-payment and out of the following maximum limits

Maximum JOD 25 per specialist visit Maximum JOD 7 per GP visit

Pregnancy visits excluding (separate ceiling, over and above the annual ceilings specified above)

Maximum JOD 300

Physiotherapy (Coverage according to coverage percentage mentioned above)

Coverage within the out of hospital limit specified above (20 visits during one disability can be upgraded upon prior approval of the approval dept. (medical necessity should

be motivated)

CT-scans, MRI and nuclear radiology.

80% Coverage within the in-hospital limit

Gastrointestinal Endoscopies 100% Coverage within the in-hospital limit

* Reimbursement coverage according to the latest Jordanian Medical Association tariffs and customary and reasonable expenses.


Prescribed Medications (registered by FDA, according to customary and reasonable expenses)

80% 90%

Out of hospital benefits for emergency cases

80% 90%

Dental benefit (011% coverage out of the following maximum annual limit)

Not applicable JOD 150

Optical benefit (011% coverage out of the following maximum annual limit)

Not applicable JOD 50

Coverage In and Out of Hospital outside Jordan according to the latest Jordanian Medical Association tariffs and the reasonable and customary expenses according to the limits and coverage percentage specified above.

Reimbursements to insured members when providers do not apply the contractual prices, Contractor will be liable for non-reasonable charges by any network medical facility.

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Description of Benefits Medical Network 1.1 If as a result of bodily injury, sickness or maternity, the insured becomes confined in hospital as a

registered First Class Bed Patient, subject to the hospital being a lawfully as a registered operating public or private hospital as designated and named on the list of such hospitals by the contractor and agreed upon by the UNRWA, the Contractor shall cover the following benefits:

1.1.1 Up to the maximum amount of Jordan Dinars fifty Thousand (JD 50,000.00) for each Contract year for each insured.

In-Patient Hospital Benefits: 1.2 The Contractor shall pay directly all in-hospital medical expenses incurred by the insured, based on the

confinement being as a registered First class bed patient payable at 100% of the hospital Invoice and subject to the maximum amount set out under Article 1.1.1. Such payments shall include expenses for the following: Daily Benefits:

1.2.1 First class Room, Bed and Board or for those insured who have opted for such, First Class Room, Bed and Board including all regular daily services and supplies customarily provided by the hospital, initiated and/or performed by recognized employees of the hospital and/or ordered by the hospital. The Contractor shall pay all such expenses according to the maximum amount per day.

1.2.2 Any insured person of less than 12 years of age, who is admitted to the hospital under the Contract, be it for emergency or non emergency (cold cases) may be accompanied during the hospitalization by one of his/her parents, and the actual costs of such parent to accompany his/her child shall be covered up to JD 20 per day.

Hospital Special Services benefits: 1.2.3 The Contractor shall pay the allowable medical expenses incurred by the insured for

charges made by the hospital but not to exceed during any one Hospital Confinement the maximum amount shown in Articles 1.1.1 and 1.2.1, the services to be furnished to the insured during such hospital confinement as follow: 1.2.3.1 Use of the ICU/CCU, operating theatres, and other treatment rooms and/or

equipment;

1.2.3.2 Dressing, splints, and plaster casts;

1.2.3.3 Emergency services;

1.2.3.4 Medicines as prescribed by the attending Physician and which are readily and commercially available in the Hashemite Kingdom of Jordan for the hospital to obtain/purchase;

1.2.3.5 All other hospital services and supplies customarily provided by the hospital for its

medical/surgical care performed in the hospital, initiated and/or performed by recognized employees of the hospital an/or ordered by the hospital, including but not limited to:

i. Sub-specialty consultations, laboratory examinations, electro-

encephalograms, electro-cardiograms, cardiac monitoring, echocardiography, Doppler, cardiac cauterizations', angiography ultra sound, CT scanning, MRIs, basal metabolism tests, physical therapy, anti-D, oxygen, x-ray examinations, endoscopies transfusions of blood and/or blood derivatives, plasma and intravenous injections and solutions; and other similar investigations.

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1.2.3.6 Medicines prescribed by the attending Physician in accordance with Article 1.2.3.4 above delivered to the patient prior to or on discharge from hospital and intended for continuation of the hospital treatment after discharge limited to a fifteen (15) days supply after date of discharge;

Surgical Benefits

1.2.4 The Contractor shall pay the maximum payment of any surgical operation incurred by the insured during any disability in or outside the Hashemite Kingdom of Jordan will be up to the maximum amount of the latest valid Tariffs of the Jordanian Medical Association as may be set from time to time.

1.2.5 If two or more procedures are performed through a single incision, payment for expenses for all such procedures shall not exceed the maximum payment during any one Hospital Confinement except for the surgical fees which should be paid for every operation whether performed by one or more surgeons in accordance with the latest valid Tariffs of the Jordan Medical Association.

1.2.6 For life threatening conditions requiring cardiac, renal or neuro surgery the Contractor will

pay 100% of the total medical expenses (all inclusive).

New Born Babies Benefits 1.2.7 Newly born babies become eligible for participation in the GMIP coverage in accordance

with the contract as UNRWA Locally Employed Staff’s recognized Dependents as from the day of their birth.

1.2.8 A Contractor shall pay directly all incubator expenses incurred by the insured up to the maximum of 10 days to be deducted from the mother’s ceiling.

1.2.9 Coverage of baby boy circumcision within contractual limits.

1.2.10 New born baby incubator expenses incurred by the insured up to the maximum of 10 days shall be part of the insured mother's inpatient ceiling..

Congenital Diseases:

1.2.11 Treatment of congenital malformations that affect the survival, growth and development or functional capabilities of new born babies are covered effective the date the new born becomes eligible for insurance cover (i.e. Children born on or after 01 August 2004 will be covered while for children born before this date and who used to be covered by the previous policy, the current contractor will evaluate the cases to approve them). This however does not apply for cosmetic surgery. See Articles 1.2.7 and 1.2.8 above.

1.2.12 Coverage of pre-existing congenital diseases.

Neurological Diseases: 1.2.13 Treatments of Neurological diseases, disorder and mental are covered. Such expenses

shall include, but not limited to payment for Epilepsy, Neuritis.

Service Accidents 1.2.14 The service (work) accident cases coverage directly with 0% administrative fees and to be

recovered on UNRWA account once it is proven as service accident.

Other Accidents 1.2.15 Coverage of all accidents when the third party is not available shall be borne by the

Contractor. 1.2.16 Outpatient work related accidents (emergency cases only) shall be covered on recovery

basis as applied in the inpatient cases.

Special Inclusion of In-Patient Hospital Benefits in Non Designated and Listed Hospitals: 1.3 The Contractor shall also pay directly or reimburse all in-hospital expenses incurred by the insured, if as

a result of bodily injury, sickness or maternity the insured, becomes confined in any hospital in Hashemite Kingdom of Jordan being a lawfully operating public or private hospital, as a registered First Class Bed Patient and whether or not designated and named on the list of hospitals by the Contractor

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and agreed upon by the UNRWA. All expenses are subject to the ceilings and conditions as described in articles 1.1 and 1.2 above.

1.4 However, and in complement to the above, the daily benefits payable under Article 1.2.1 above shall be up to the maximum of JD 40 for First Class Bed Patient and for Article 1.2.2 the accompanied parent shall be covered up to a maximum amount of JD 20 per day for the First Class Option and JD 25 per day for the First Class Option. In both cases the maximum hospitalization period shall not exceed 20 days per disability according to the package type.

1.5 Expenses incurred in the “Farah Hospital” will only be reimbursed in cases of immediate emergency

where, the insured due to their injury, sickness or maternity had no control over the situation and/or had no other reasonable alternative option for the necessary confinement in hospital.

1.6 The Contractor shall cover the Non Network provider’s fees for In Hospital admissions after contacting

the doctor and takes his approval, otherwise the Contractor will negotiate with the doctor covering the case according to the contractual tariff and the patient will pay the difference. The contractor shall apply the latest JMA tariff for all reimbursement claims.

1.7 Covering Lab investigations that requested by hospitals before surgeries i.e. Hepatitis, HIV. etc..

1.8 Chronic medications cost to become part of the inpatient ceiling after patient has fully exhausted the outpatient ceiling.

Article 2

Special Continuation of Hospital Benefits in Cases of Discontinuation of the UNRWA’s Locally Employed Staff and their Recognized Dependents Participation in the GMIP Coverage as Insure

2.1 In the event the UNRWA Locally Employed Staff and their Recognized Dependents participation in the

GMIP coverage as insured discontinues, the UNRWA Locally Employed Staff and their Recognized Dependents eligibility and coverage for Hospital benefits in accordance with Article 1 above shall automatically discontinue, except for the following cases of special continuation:

2.1.1. Where the confinement or admission to hospital were already in progress on or before the

date of discontinuation of the participation in the GMIP coverage. Such special continuation of the hospital benefits shall only be for the duration of the confinement in hospital for the specific bodily injury, sickness or maternity and its complications being the reason for the said admission to hospital and is subject to the maximum amount in accordance with Articles 1.1, 1.2 and 1.3 above;

2.1.2. For newly born babies of the UNRWA Locally Employed Staff being born on or before the

date of discontinuation of the UNRWA Locally Employed Staff’s participation in the GMIP coverage as insured and/or the birth is a result of a maternity confinement or admission to hospital in accordance with Article 2.1.1 above, such special continuation of the hospital benefits shall be as follows:

(i) The newly born baby’s special continuation of the hospital benefits shall be until the

first day of the next month following their date of birth and is subject to the maximum amount in accordance with Articles 1.1, 1.2, and 1.3 above. This includes cases where the baby’s mother dies and she is an UNRWA Locally Employed Staff’s Recognized dependent but excludes cases where the death is that of an UNRWA Locally Employed Staff which shall be treated in accordance with Article 2.1.3 below;

2.1.3. In case the UNRWA Locally Employed Staff participating in the GMIP coverage as insured

dies, whether being the baby’s mother or not and the participation in the GMIP coverage ceases by the end of the month in which the death occurs, the new born baby’s special continuation of the hospital benefits shall be until its discharge from the hospital and is subject to the maximum amount in accordance with Articles 1.1, 1.2 and 1.3 above.

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Article 3 Maximum Limit of Hospital Benefits Per Each insured

3.1. The maximum amount payable by the Contractor for all hospital benefits as included in Article 1 and

Article 2 above, shall be JD Jordan Dinars fifty Thousand (JD 50,000.00) per each Contract year for each of the UNRWA Locally Employed Staff and each of their Recognized Dependents participating in the GMIP coverage as insured.

Article 4 Out of Hospital Benefits

Reimbursement basis 4.1. If as a result of bodily injury or sickness the insured becomes in need of out of Hospital Medical

Examinations and treatment subject to such examination being made or recommended by a licensed Physician or Specialists. The contractor shall make reimbursement of 80%/ 90% (based on category) for the outpatient expenses as set out in sub-paragraph 4.2 to 4.8 up to the maximum reimbursement amounts per year of Jordan Dinars seven (JD 700) per insured.

4.2. The contractor shall apply the latest JMA tariff for all reimbursement claims. 4.3. Out-patient diagnostic procedures (Lab tests and Radiology tests) to be treated on free access basis

through Contractor providers network including contracted hospital network. 4.4. Out-patient doctor visits to be on free access basis through agreed medical network, network (patient

to pay the outpatient co-payment only direct to the provider); in case of Non-Network reimbursement basis 20% or 10% co-payment will be applied out of the maximum limit in the table of benefits.

4.5. The following shall be covered with ZERO co-payment and shall be part of the Inpatient ceiling: 4.5.1. The lubricating Joint injections.

4.5.2. Retinal injections.

4.5.3. Hyaluronic acid injections.

4.5.4. Anticoagulants during pregnancy period.

4.5.5. Coronary Ct-Angiogram.

4.5.6. Covering Hormonal therapy for undescended testicle. Physician Fees 4.6. If as a result of bodily injury or sickness any insured necessarily incurs expenses for care and

treatment by a physician legally licensed to practice medicine and qualified to render such service, the contractor shall pay all Physician fees incurred by the insured payable at 80%/ 90% (based on category) out of a maximum amount of Jordan Dinars twenty Five (JD 25) for specialist and Jordan Dinars seven (JD 7) for general practitioner fees per visit (the remaining 20% to be borne by the insured). The yearly reimbursement amount shall also be in accordance with article above.

4.7. The Contractor shall pay for all Doctor periodic visits and all related expenses during and relating to

pregnancy including all maternity vitamins regardless the sales tax, except for pregnancy tests (Beta HCG) which are not covered. Reimbursement at 80%/ 90% (based on category) up to the maximum reimbursement amount per pregnancy of Jordan Dinars two hundred and Fifty (JD 300). This payment shall be over and above the yearly ceiling set under Article 4.1 above. The Contractor shall not cover any outpatient case for pregnancies after the expiration or termination date of the contract.

4.8. Full coverage of injections at clinics.

Physiotherapy treatment 4.9. The Contractor shall reimburse 80%/ 90% (based on category) out of a maximum amount of Jordan

dinars Ten (JD 10) and a maximum of 15 visits during one disability and subject to the yearly reimbursement amount in accordance with Article 4.1 above.

4.10. Physiotherapy benefit to be treated on free access basis in accordance with the contractor’s medical network.

Doctor treatment and procedures Expenses

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4.11. The Contractor shall reimburse all Doctor Treatments and procedures expenses incurred by the insured payable at 80%/ 90% (based on category) out of the invoice for such necessary treatments and procedures expenses and subject to the maximum yearly reimbursement amount in accordance with Article 4.1 above.

4.12. The contractor will guarantee and facilitate the process of hospital admissions through proper communication with the specialized physicians.

Diagnostic X-Ray and Laboratory Benefits 4.13. The Contractor shall reimburse the insured, for all the Diagnostic X-Ray and Laboratory procedures

and all Medical Examination expenses up to the limit set in article 4.1. Such expenses shall include, but not limited to payment for the following:

4.13.1. Diagnostic X-Ray, radiology, Lab-examinations or any microscopic or other laboratory tests or

analysis, electroencephalograms, electrocardiograms, electromyogram, audiogram, cardiac thallium, cardiac catherization, stress test, evoked response, echocardiography, halter monitoring, ocular angiography, scintigraphy, base metabolism tests, ultra sound, and any other echography, radiology or Lab tests.

4.14. Outpatients endoscopies, Ct-scans, nuclear radiology and MRI examinations will be covered under

the inpatient Ceiling, but remain subject to outpatient co-payment. This co-payment will not apply if a patient is admitted as in-patient (i.e. including an overnight.

Prescribed Medicines: 4.15. If as a result of bodily injury of sickness any insured incurs expenses for medicines prescribed by

licensed physician, or Doctor, during the course of treatment, while not confined as a bed patient in a public or private hospital. The Contractor shall reimburse all prescribed medicines expenses incurred by the insured payable at 80%/ 90% (based on category) of the Invoice and subject to the maximum yearly reimbursement amount in accordance with Article 4.1 above. The insured must submit to the Contractor the empty cartons or medicine boxes of the prescribed medicines (no need for medicines boxes if the pharmacy within the contractor network).

4.16. Coverage of vitamin B12 regardless of the sales tax. 4.17. Coverage of flu vaccine shots to all beneficiaries. 4.18. Extra Benefits Package: Coverage of All Subscribed medications (without any exception other than

exclusions listed as per article 6) which are requested by the treating doctor, as far as they are prescribed by a doctor and bought from pharmacies.

Out-Patient Hospital Benefits for Emergency Cases whether Accident or Non Accident Related at the Hospitals Emergency/Out-Patient Department: 4.19. The Contractor shall reimburse or pay directly to the hospital all Emergency Out-Patient expenses

incurred by the insured for all necessary Emergency Out-Patient treatment at the hospitals Out-Patient Department whether accident or non-accident related as long as such emergency treatment starts within twenty four (24) hours of the accident or non-accident occurring. Such Emergency Out-Patient Hospital Benefits are payable at 80%/ 90% (based on category) out of the hospital emergency out-patient department invoice and is subject to the maximum yearly reimbursement amount in accordance with article 4.1.

4.20. Treatment of burns and fractures at hospital Emergency Room to be considered as inpatient benefit applying outpatient coinsurance in addition to the previously agreed upon emergency cases.

Maternity In addition to the original maternity coverage in accordance to the table of benefits, the following is also covered: 4.21. Coverage of pregnancy examinations and supplements including 4D Ultrasound. 4.22. Coverage of prenatal blood tests if prescribed by a specialist. 4.23. Coverage of Anti-D injection. 4.24. Maternity to include postnatal care i.e. including 10 days of incubator for the new born to be deducted

from the mother’s ceiling if the baby is not insured, and if the baby is insured will be treated as inpatient service and deducted from the baby's annual ceiling and up to JD 50,000.

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Other specified Diseases & Benefits – Inpatient & Outpatient 4.26 Coverage of periodontal diseases (fees and medications only).

4.27 Coverage of Mediterranean Fever and other hereditary diseases. 4.28 Coverage of eye lenses implants.

Article 5 Exceptional Inclusion of Hospital and Out of Hospital Benefits outside of the Hashemite Kingdom of Jordan

5.1 The Contractor shall also pay directly or reimburse all eligible medical care expenses incurred in another

country than the Hashemite Kingdom of Jordan in accordance with the benefits in the Contract, on the basis of an emergency condition arising while the insured is outside of the Hashemite Kingdom of Jordan, the company will indemnify the claimant on a scale equivalent to the customary medical charge for such disability normally applicable in the Hashemite Kingdom of Jordan and not exceeding the maximum amount in the Jordan Medical Association (JMA) latest Tariff but always within the scope and limits of the Contract in articles 1, 2, 3, 4 and 5.

5.2 For in-Hospital treatment the cost shall be paid or reimbursed on a scale equivalent to the customary

medical charge for such disability normally applicable in the Hashemite Kingdom of Jordan and not exceeding the maximum amount Jordan Medical Association (JMA) latest Tariff payable for such treatment, but always within the scope and limits of the Contract in article 1, 4 and 5.

5.3 For Out-Hospital treatment the cost shall be paid or reimbursed on a scale equivalent to the customary

medical charge for such disability normally applicable in Hashemite Kingdom of Jordan but not exceeding the maximum amount in Jordan Medical Association (JMA) latest Tariff, but always within the scope and limits of the Contract in article 4 and 5.

Article 6 Exclusions of Benefits

6.1. This Contract and the GMIP Coverage does not include and no benefits shall be payable for the

following: 6.1.1. Any injury or illness for which benefits are provided directly by UNRWA through the UNRWA

Rules and regulations as work or service incurred accidents;

6.1.2. Any treatment or examination for which the expenses are reimbursed or paid through any other insurance or payment policy;

6.1.3. Treatment of psychiatric or mental disorders, chronic alcoholism or drug addiction or any

injury, which the Contractor can show was caused exclusively or predominantly by self-administered alcohol or drugs addiction;

6.1.4. Treatment of infertility and male or female sterilization;

6.1.5. Treatment of injuries inflicted deliberately by the insured upon him/herself;

6.1.6. Rest cures, sanitary or custodial care, or periods of quarantine or isolation;

6.1.7. Cosmetic or plastic surgery other than reconstructive surgery necessitated to correct the

disability sequelae of traumatic injury occurring while the GMIP coverage is in effect or to restore the functional ability due to restriction of movements as a result of the bodily injury;

6.1.8. The provision of wigs;

6.1.9. General check-up (general health examination);

6.1.10. Installation and cost of hearing aids, glasses, eye examination for correction of vision, or

fitting glasses and lenses except as a direct result of an accident;

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6.1.11. Dental examination, X-ray, extraction, filling and general dental care or surgery unless due to an injury covered under this Contract; or due to maxillo facial conditions or periodontal diseases (only doctor’s fees (GP or dentist) and medications will be covered);

6.1.12. Benefits shall not be payable under the policy for treatment of any disability due to injury or

trauma sustained prior to the effective date of the insurance cover. However, this provision does not apply to pre-existing illness among insured staff who are declared fit for continued Agency service, but require continuous treatment to prevent disability and/or complications. It also does not apply to treatment of congenital malformations that affect the survival, growth and development or functional capabilities of newborn infants as soon as they become entitled for insurance cover;

6.1.13. Any examination or expense to which the insured is entitled without charge or for which the

charges are reimbursed by any other insurance or payment policy, however in case of road accident claim the Contractor will admit the insured to the hospital and subrogate the claim with the third party insurance;

6.1.14. Any consequence of war, invasion, act of foreign enemy, hostilities (whether war be declared

or not), civil war, rebellion, revolution, insurrection, or military or usurped power or riot or civil commotion;

6.1.15. Long-term life sustaining treatment such as haemodialysis, immunosuppressive treatment

and / or chemotherapy of end-stage cancer. However such treatment will be covered on case-by-case basis up to maximum payment under articles 1.1 and 1.2. if it represents an integral part of pre or post operative care;

6.1.16. All vaccines, except the Influenza Vaccine shots in which all insured staff members are

eligible for.

Article 7

Admissions To Hospitals, Referrals To Out Of Hospital Examinations, Direct Payment And Claim For Reimbursement Of Benefits

Admissions to Hospital: Emergency Admissions to Hospitals belonging to the Contractor’s network 7.1 The insured will be immediately admitted to the Emergency Section of the Hospitals not belonging to

the Contractor’s network presenting his/her Medical Insurance ID Card as issued by the Contractor or any prove of his identity. See also Article 1.3 above.

7.2 If such admission to the Emergency Section of the Hospitals necessitates an admission and

confinement to In-Hospital treatment as a bed patient as per Articles 1.1 and 1.2 above, the Insured and/or Hospital will have to notify the Contractors representative in the Area within the next forty-eight (48) hours in order to arrange for obtaining a duly signed referral provided by the Contractor.

Emergency Admissions to Hospitals not belonging to the Contractor’s network: 7.3 In case of admission to the Emergency Section of a Hospital not belonging to the Contractor’s

network and included as Out-Patient Hospital benefit under Article 4.8 and Article 6 above, the Contractor may at its discretion arrange for direct payment to the Hospital if notified and/or requested so by the insured, if not possible or not notified and/or requested, such expenses shall be reimbursed by the Contractor to the insured.

7.4 If such admission to the Emergency Section of a Hospital not designated and named by the

Contractor necessitates an admission and confinement to In-hospital treatment as a bed patient as per Articles 4.8 and Article 6 above, the Contactor may at its discretion arrange for direct payment to the Hospital if notified and/or requested so by the insured, if not possible or not notified and/or requested, such expenses shall be reimbursed by the Contractor. Note that if the notification and request by the insured to the Contractor or the Contractors representative is done within the next twenty four (24) hours of admission.

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Non-Emergency Admissions (Cold Cases that do not require immediate admission and treatment) to Hospitals not belonging to the Contractor’s network The Contractor will ensure the smooth and immediate.

7.5 The Contractor will ensure the smooth and immediate admission of the insured to a Hospital

designated and named by the Contractor in its Hospital List. The detailed procedures for the admission will be agreed upon based on the need for prior approval(s) before admission.

7.6 Normally in such cold cases the insured will first approach his/her specialist Doctor for consultation. In

case admission to the hospital is needed the specialist Doctor will write a medical report to the Contractor for their action and arrangements for medication with the hospital selected by the insured.

Article 8 Treatments Outside Jordan

8.1 The Contractor will guarantee the coverage for all treatments outside Jordan, within the limits of the

contract.

Article 9 Ex- Gratia Limit

9.1. Coverage of uncovered cases with maximum limit of JD 15,000 per year for the whole contract for

non-covered cases subject to providing the Contractor with UNRWA official request to utilize this limit in accordance to specified cases and coverage.

Article 10 Reporting

The Contractor shall have the ability and capacity to produce these reports upon UNRWA’s request – at any time – for both HQA and/or JFO separate or combined per insured staff member and/or related insured family:

Outpatient utilization report.

Inpatient utilization report.

Inpatient admissions report.

Summary of paid claims per package (insurance option)

Policy performance report including: o Category details o Age band o Earned premium o Population count. o Outstanding Risk Reserve – according to UNRWA formula o IBNR risk reserve according to UNRWA formula o Loss ratio

Premium report according to age band and class on pro-rata basis

Description of outpatient claims in details according to service type, treatment date, gross amount and net amount.

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ANNEX E – EVALUATION CRITERIA

1. MANDATORY REQUIREMENT Vendors MUST PASS the following mandatory criteria for their Technical Proposal to be evaluated:

a) Submission of Bid Bond at the value of 50,000JD. A copy of the Bid Bond must be included in the Vendor’s Technical Proposal. The original Bid Bond must be sent to UNRWA by courier within 5 calendar days from the closing of the tender. Failure to do so will disqualify the Vendor to proceed for the next evaluation level.

b) Vendor must have a minimum of seven years of experience in the field of health insurance in order to proceed for the next evaluation level.

c) Vendor must have at least 2 years’ experience in management of similar accounts with not less than 10,000 beneficiaries in order to proceed for the next evaluation level.

d) Vendor and/or sub-contractors (sub-vendors ie. TPA companies to operate with the main Vendor) must have a Solvency Ratio of not less than 150% in order to proceed for the next evaluation level. [A copy of audited financial statements , with comparative figures for the previous 3 year (2012, 2013 and 2014); signed by the Vendor’s auditing/accounting firm (an English translation is required, if the statements are in a different language) in order for UNRWA to perform a check on financial strength]

e) UNGM Registration at Level 2

TEFP Mandatory Requirements Pass Fail

1 Submission of Bid Bond at the value of 50,000JD

2 Minimum seven years of experience in health insurance

3 Minimum 2 years’ experience in management of an account size of 10,000 beneficiaries

4

Vendor and/or sub-contractors with Solvency Ratio of not less than 150% [A copy of audited financial statements , with comparative figures for the previous 3 year (2012, 2013 and 2014); signed by the Vendor’s auditing/accounting firm (an English translation is required, if the statements are in a different language) in order for UNRWA to perform a check on financial strength]

5 UNGM ID No: ___

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2. TECHNICAL EVALUATION CRITERIA AND SPECIAL INSTRUCTIONS

The technical proposal accounts for 100 points. The evaluation committee shall evaluate the Technical Proposals on the basis of their responsiveness to UNRWA’s Terms of Reference (TOR), applying the evaluation criteria, sub-criteria, and point system specified. Each responsive Proposal will be given a technical score (St). A Proposal shall be rejected at this stage if it fails to achieve the minimum technical score of 70 points (70% of 100 points), and the related financial proposal shall remain unopened. Proposals that have attained a minimum 70% score in the technical evaluation, will be considered for further financial evaluation. A. Technical Proposal

The indicative number of points anticipated to be given under each of the evaluation criteria are:

TE1 Compliance with and Responsiveness to the insurance coverage requirements

No. Requirement Description Obtainable

Points

1 Compliance with coverage of benefits according to different categories 5

2 Compliance with different co-insurance according to different categories 5

3 Compliance with the eligibility rules 5

4 Compliance with the exclusions list 5

5 Compliance with the general conditions and premium 5

6

Presentation of the insurance and coverage : Organized table of benefits , Exclusions list, Description of the Claims Management Operation, Description of the medical providers management system, Customer care management (24/7) including Beneficiary Communication Process (including promotional material, informational meetings, wellness program, etc) Description of operation and other related contract management operations

15

Total 40

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TE2 Providing all documentation as per requested by the TOR

No. Document Needed Obtainable Points

1

Company Profile - A full history of the company, highlighting the factors that in their view qualify them for providing the GMIP coverage for UNRWA in the terms established in the present RFP - Information regarding its local representation (if applicable), and any proposed sub-contractor(s) and/or third party administrator(s) presence in Jordan and supporting document confirming acceptance to provide the required services under the terms, conditions and duration of the contract as proposed by the Vendor.

2

2 Description of the insurance operation and process 2

3 Documentary evidence to prove that the Company is legally authorized to operate in Jordan, directly or through their local representative(s) and/or their sub-contractor(s) and/or their third party administrator(s)

2

4 Certificate confirming Non-liquidation or Bankruptcy of the company from a governmental authority, central bank or chambers of commerce

2

5 Client Profile – 3 Primary Clients Contacts 2

Total 10

TE3 Experience in working with employees of international organization as well as other employee groups

(similar to UNRWA)

No. Client Description Obtainable Points

1 Large organizations (Local and Regional) 5

2 Large organizations (International) 5

Total 10

TE4 Medical network providers at different locations as per UNRWA Desired Locations of

Amman, Zarqa, Irbid and Aqaba

10 8 6 4 2 0

Obtainable Points

10

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TE5 Software capacity and description used in the contract management

No. Module Description Obtainable Points

1 Network Management Module 2

2 Policy administration module 2

3 Claims management module 2

4 Approvals management and call Center module 2

5 Reports and reports generating module and tools 2

Total 10

TE6 Company financial capacity and solidity

No. Module Description Obtainable Points

1 Company Assets (Balance Sheet Evaluation) - Finance Department 7.5

2 Company Profit and Loss for the past 2 years 7.5

Total 15

Note: A copy of audited financial statements , with comparative figures for the previous 3 year (2012, 2013 and 2014); signed by the Vendor’s auditing/accounting firm (an English translation is required, if the statements are in a different language) in order for UNRWA to perform a check on financial strength

TE7 Rating by Standard & Poor's and/or A.M. Best and

a copy of quality management system such as ISO 9001:2008

5 4 3 2 1

Overall Score

5

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B. FINANCIAL EVALUATION CRITERIA

The Financial proposal accounts for 200 points and is evaluated based on the following formula: Sf = 100 x Fm / F The lowest evaluated Financial Proposal (Fm) will be given the maximum financial score (Sf) of 300 points. Proposals will be ranked according to their combined technical (St) and financial (Sf) scores using the weights: (T) = the weight given to the Technical Proposal; (P) = the weight given to the Financial Proposal; T + P = 1 indicated in the Data Sheet: S = St x T% + Sf x P%, where T%= 70% and P% is 30%. UNRWA may, at its own discretion, enter into negotiation with one or a few Vendors.

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ANNEX F – KEY PERFORMANCE INDICATORS

Key Performance Indicators (KPI) For Contract Management

Contract: Provision of Group Medical Insurance Policy (GMIP) 2016/2017

KPI details 0 1 2 3 4 5 6 7 8 9

1- Beneficiaries feedback regarding the service provided

2- Timely settlement of cases

3- Timely delivery of their reconciliations to UNRWA

4- Responsiveness to UNRWA requests

5- Accuracy of data and monthly reports being presented to UNRWA

6. Adherence to contract terms and conditions

7. Adherence to service level agreement

8. Delivery on time

9. Quality service being provided and in accordance with the contract's terms

10. Timely responsiveness to issues and emergencies

11. professionalism and easy to communicate with

12. Innovation and Sustainability

13. Comment on the supplier’s score and any potential opportunities for future improvement

Note: KPIs are subject to change/modify upon award of contract.

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ANNEX G - LETTER OF INTRODUCTION [Letterhead of Vendor, including full postal address, telephone no. and fax no.]

Date: [insert date]

To: THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) Attention: Chief Procurement and Logistics Division UNRWA Headquarters, Amman No 136 Al Sina’a Street Bayader Wadi El-Seer Amman 11814 Jordan

Subject: RFP# PLD/CPS/MO/GMIP/09/2016 Dear Sir / Madam, Being duly authorized to represent and act on behalf of [insert name of Vendor] (hereinafter “the Vendor”), in accordance with the attached power of attorney (or equivalent document), and having reviewed and fully understood the requirements of the RFP, the undersigned hereby offer our best bid for this contract, in accordance with the terms and conditions of the RFP, our bid being valid until [insert date of offer expiration – please note Section 5 of Annex A to this RFP]. We confirm our understanding and agreement that the terms set forth in this RFP, including the General Conditions of Contract (Annex B to RFP), the Statement of Work/ Project Description of Work/Specifications (Annexe D to RFP) and any special conditions set forth herein will form part of any contract should UNRWA accept our proposal. We confirm our understanding, agreement and compliance with all the terms and conditions set forth in the RFP, including without limitation Sections 10, 11, 12, 13 and 14 of the Instructions to Bidders (Annex A to RFP). UNRWA and its authorized representatives are hereby authorized to conduct any inquiries or investigations to verify the statements, documents and information submitted in connection with this proposal, and to seek clarification from any authority, bankers and clients regarding any financial and technical aspects of the proposal. This letter of introduction will also serve as an authorization for UNRWA to approach any individual or institution referred to in the supporting information, to provide such information deemed necessary by UNRWA to verify the statements and information provided in this bid, or with regard to our resources, experience and competence.

Name:

Title of Authorized Representative:

Signature:

Company Name and Address:

Telephone No: Email address:

NOTE: Please attach power of attorney or equivalent document evidencing authority of above signatory to sign the

proposal and represent the Vendor.

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ANNEX H - FINANCIAL PROPOSAL FORMAT The format must include specific expenditures.

[Date] To: THE UNITED NATIONS RELIEF AND WORKS AGENCY

FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) Attention: Chief Procurement and Logistics Division UNRWA Headquarters, Amman No 136 Al Sina’a Street Bayader Wadi El-Seer Amman 11814 Jordan

Ladies/Gentlemen: We, the undersigned, offer for the provision of GMIP service for UNRWA’s local area staff. In accordance with your Request for Proposal No. PLD/CPS/MO/GMIP/09/2016. Our attached Password Protected Financial Proposal is for the sum of [Amount in words and figures]. Our Financial Proposal shall be binding upon us subject to the modifications resulting from contract negotiations, up to expiration of the validity period (180 days) of the Proposal. We understand that UNRWA is not bound to accept any Proposal received.

Yours sincerely, Authorized Signature: Name and Title of Signatory: Name of Firm: Address:

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ANNEX I- UNITED NATIONS GLOBAL COMPACT AND SUPPLIER CODE OF CONDUCT

THE GLOBAL COMPACT Corporate Citizenship in the World Economy UNRWA strongly encourages all vendors to actively participate in the Global Compact. The Global Compact is a voluntary international corporate citizenship network initiated to support the participation of both the private sector and other social actors to advance responsible corporate citizenship and universal social and environmental principles to meet the challenges of globalization. EXPRESSIONS OF SUPPORT To participate in the Global Compact a company: 1. Sends a letter from the Chief Executive Officer (and where possible, endorsed by the board) to the Secretary-General expressing support for the Global Compact and its principles: Secretary-General United Nations New York, NY 10017 2. Sets in motion changes to business operations so that the Global Compact and its principles become part of strategy, culture and day-to-day operations; 3. Is expected to publicly advocate the Global Compact and its principles via communications vehicles such as press releases, speeches etc.; and 4. Is expected to publish in its annual report (or similar corporate report) a description of the ways in which it is supporting the Global Compact and its ten principles. This “Communication on Progress” is an important tool to demonstrate implementation through public accountability. The Global Compact offers engagement opportunities to all participants through the following: • Dialogues: Action-oriented meetings that focus on specific issues related to corporate citizenship, globalization and sustainable development. • Information Sharing and Learning Events: Local information sharing and learning events whereby participants share experiences and lessons related to Global Compact issues. Companies are also invited to develop and share examples of good corporate practices and lessons learned on the Global Compact website. • Partnership Projects: The Global Compact encourages participants to engage in partnership projects with UN agencies and civil society organizations in support of global development goals.

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THE PRINCIPLES OF THE GLOBAL COMPACT At the World Economic Forum, Davos, on 31 January 1999, then UN Secretary-General Kofi A. Annan challenged world business leaders to "embrace and enact" the Global Compact, both in their individual corporate practices and by supporting appropriate public policies. The Global Compact’s operational phase was launched at UN Headquarters in New York on 26 July 2000. During the first Global Compact Leaders Summit, held on 24 June 2004 at UN Headquarters in New York, the Secretary-General announced the addition of a tenth principle against corruption. Human Rights

Principle 1: The support and respect of the protection of international human rights; Principle 2: The refusal to participate or condone human rights abuses.

Labour

Principle 3: The support of freedom of association and the recognition of the right to collective bargaining; Principle 4: The abolition of compulsory labour; Principle 5: The abolition of child labour; Principle 6: The elimination of discrimination in employment and occupation.

Environment

Principle 7: The implementation of a precautionary and effective program to environmental issues; Principle 8: Initiatives that demonstrate environmental responsibility; Principle 9: The promotion of the diffusion of environmentally friendly technologies.

Anti-Corruption

Principle 10: The promotion and adoption of initiatives to counter all forms of corruption, including extortion and bribery.

Vendors interested in participating in the Global Compact are encouraged to visit the Global Compact website at www.unglobalcompact.org for further information.

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UNITED NATIONS SUPPLIER CODE OF CONDUCT UN Charter: The values enshrined in the United Nations (UN) Charter, respect for fundamental human rights, social justice and human dignity, and respect for the equal rights of men and women, serve as the overarching goals that suppliers to the UN are expected to achieve. Global Compact: At the World Economic Forum, Davos, on 31 January 1999, the UN Secretary-General challenged world business leaders to "embrace and enact" the Global Compact, both in their individual corporate practices and by supporting appropriate public policies. The Global Compact’s operational phase was launched at UN Headquarters in New York on 26 July 2000. During the first Global Compact Leaders Summit, held on 24 June 2004 at UN Headquarters in New York, the Secretary-General announced the addition of a tenth principle against corruption. The Global Compact is a voluntary international corporate citizenship network initiated to support the participation of both the private sector and other social actors to advance responsible corporate citizenship and universal social and environmental principles to meet the challenges of globalization. The United Nations strongly encourages all suppliers to actively participate in the Global Compact. And to that end, this Code has been developed with recognition of the importance of the ten principles of the UN Global Compact, and is viewed as an important means of integrating the Compact’s principles into the operations of the UN. The Code addresses the issues included in the Compact in the areas of human rights, labour, environment and anti-corruption and interpretation of the Code should be undertaken in a manner consistent with the Global Compact. Suppliers interested in supporting the Global Compact and for more information on the ten principles, can visit the Global Compact website at www.unglobalcompact.org. International Labor Organization (ILO) Core Labor Conventions: The Labour Conventions as established by the tripartite UN affiliated agency, the ILO, have served as the foundation on which much of this Code of Conduct is based. It is the UN’s expectation that any supplier providing products or services to the UN, will adhere to the spirit of its Charter, and the core principles of the ILO Conventions.

The full text of the ILO Conventions can be accessed by accessing the ILO electronic database.1 Continuous Improvement: The provisions as set forth in this Code of Conduct provide the minimum standards expected of suppliers to the UN. It is the expectation of the UN that suppliers adhere to all laws, rules and regulations, and strive to exceed both international and industry best practices. The UN recognizes that reaching the standards established in this Code of Conduct is a dynamic rather than static process and encourages suppliers to continually improve their workplace conditions. Monitoring and Evaluation: The UN may conduct on-site evaluations and inspections of its supplier’s facilities and those of their subcontractors to review their progress towards these principles. It is the expectation of the UN that suppliers, at a minimum, have established clear goals toward meeting the standards set forth in this Code of Conduct. The UN may monitor that milestones have been set and management systems have been put in place to ensure that the principles set out in this Code of Conduct have been met and failure to do so may impact the future ability of a supplier to do business with the UN. Notwithstanding the aspirational character of the principles contained in this Code of Conduct, UN Suppliers must understand that if they are awarded a contract with the United Nations, the United Nations General Conditions of Contract are an essential part of UN contracts and, therefore, legally enforceable against UN contractors. 1. Supplier Relationships: The provisions of this Code of Conduct set forth the expectations of all suppliers with whom the UN does business. The UN expects that these principles apply to suppliers, parent entities and subsidiary or affiliate entities, as well as all others with whom they do business including employees, subcontractors and other third-parties. The UN expects that suppliers ensure that this Code of Conduct is communicated to the employees and subcontractors of all suppliers, and that it is done in the local language and in a manner that is understood by all.

1 www.ilo.org/ilolex/english/convdisp2.htm.

http://www.unglobalcompact.org/

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2. Promoting the Principles of this Code of Conduct: The UN expects that its suppliers will establish and maintain appropriate management systems whose scope is related to the content of this Code of Conduct, and that they actively review, monitor and modify their management processes and business operations to ensure they align with the principles set forth in this Code of Conduct. All principles contained in this Code of Conduct are of equal importance independently of their order of appearance. Supplier participants in the Global Compact are strongly encouraged to operationalize its principles and to annually communicate their progress to stakeholders. 3. Subcontracting: The UN expects that its suppliers encourage and work with their own suppliers and subcontractors to ensure that they also strive to meet the principles of this Code of Conduct or equivalent set of principles. Labour: 4. Freedom of Association and Collective Bargaining: The UN expects its suppliers to recognize and respect the rights of employees to freely associate, organize and bargain collectively in accordance with the laws of the countries in which they are employed, as well as core ILO conventions Freedom of Association and Protection of the Right to Organise Convention, (C 87, 1948) and Right to Organise and Collective Bargaining Convention, (C.98-1949). The UN recognizes the importance of open communication and direct engagement between workers and management and suppliers are to respect the rights of workers to associate freely and communicate openly with management regarding working conditions without fear of harassment, intimidation, penalty, interference or reprisal. 5. Forced Labor: The UN expects its suppliers to prohibit any use of forced, bonded or indentured labor or involuntary prison labor, and embrace employment practices consistent with ILO conventions pertaining to forced labor: Forced Labour Convention, (c.29-1930) and Abolition of Forced Labour Convention, (C.105-1957). All work, including overtime work, will be voluntary and workers should be free to leave upon reasonable notice. Suppliers should also not mandate that workers hand over government-issued identification; passports or work permits as a condition of employment. 6. Child Labor: The UN expects its suppliers, at a minimum, not to engage in any practice inconsistent with the rights set forth in the Convention on the Rights of the Child, the ILO Minimum Age Convention (C.138-1973) or the Prohibition and Immediate Elimination of the Worst Forms of Child Labor Convention (C. 182-1999). The minimum admission to employment or work shall not be less than the age of completion of compulsory schooling, normally not less than 15 years or 14 where the local law of the country permits, deferring to the greatest age. Additionally, all young workers must be protected from performing any work that is likely to be hazardous or to interfere with the child’s education or that may be harmful to the child’s health, physical, mental, social, spiritual or moral development. All suppliers should also adhere to legitimate workplace apprenticeship programs and comply with all laws and regulations governing child labor and apprenticeship programs. 7. Discrimination: The UN does not tolerate any form of discrimination in hiring and employment practices on the ground or race, color, religion, gender, sexual orientation, age, physical ability, health condition, political opinion, nationality, social or ethnic origin, union membership or marital status. Consistent with the principles espoused in ILO Conventions on Discrimination (Discrimination (Employment and Occupation) Convention, C.111-1958) and Equal Remuneration (Equal Remuneration Convention, C. 100-1951), the UN also discourages discrimination regarding access to training, promotion, and rewards. 8. Working Hours: The UN expects its suppliers to comply with all applicable working hour requirements as established by local law, and should never exceed 60 hours per week, including overtime, except in emergency or unusual situations. Suppliers must ensure that all overtime work is voluntary and compensated at the prevailing overtime rates. Suppliers are encouraged to ensure that workers are provided with one day off in every seven-day week.

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9. Compensation: The UN expects its suppliers to comply, at a minimum, with all wage and hour laws and regulations, including those pertaining to minimum wages, overtime wages, piece rates, other elements of compensation and to provide legally mandated benefits Human Rights: 10. Human Rights: The UN expects its suppliers to support and respect the protection of internationally proclaimed human rights and to ensure that they are not complicit in human rights abuses. 11. Harassment, Harsh or Inhumane Treatment: The UN expects its suppliers to create and maintain an environment that treats all employees with dignity and respect and will not use any threats of violence, sexual exploitation or abuse, verbal or psychological harassment or abuse. No harsh or inhumane treatment coercion or corporal punishment of any kind is tolerated, nor is there to be the threat of any such treatment. 12. Health and Safety: The UN expects its suppliers to follow all relevant legislation, regulations and directives in country in which they operate to ensure a safe and healthy workplace or any other location where production or work is undertaken. At a minimum, suppliers should strive to implement recognized management systems and guidelines such as the ILO Guidelines on Occupational Safety and Health

(ILO-OSH-2001) which can be found at ILO's website2 and ensure at a minimum, reasonable access to potable water and sanitary facilities; fire safety; emergency preparedness and response; industrial hygiene; adequate lighting and ventilation; occupational injury and illness and machine safeguarding. Suppliers will also ensure these same standards apply to any dormitory or canteen facilities. 13. Mines: We expect UN suppliers to strive not to engage in the sale or manufacture of anti-personnel mines or components utilized in the manufacture of anti-personnel mines. Environment: 14. Environmental: The UN expects its suppliers to have an effective environmental policy and to comply with existing legislation and regulations regarding the protection of the environment. Suppliers should wherever possible support a precautionary approach to environmental matters, undertake initiatives to promote greater environmental responsibility and encourage the diffusion of environmentally friendly technologies implementing sound life-cycle practices. 15. Chemical and Hazardous Materials: Chemical and other materials posing a hazard if released to the environment are to be identified and managed to ensure their safe handling, movement, storage, recycling or reuse and disposal. 16. Wastewater and Solid Waste: Wastewater and solid waste generated from operations, industrial processes and sanitation facilities are to be monitored, controlled and treated as required prior to discharge or disposal. 17. Air Emissions: Air emissions of volatile organic chemicals, aerosols, corrosives, particulates, ozone depleting chemicals and combustion by-products generated from operations are to be characterized, monitored, controlled and treated as required prior to discharge.

2 www.ilo.org/public/english/protection/safework/managmnt/guide.htm.

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18. Minimize Waste, Maximize Recycling: Waste of all types, including water and energy, are to be reduced or eliminated at the source or by practices such as modifying production, maintenance and facility processes, materials substitution, conservation, recycling and re-using materials. Bribery & Corruption: 19. Corruption: The UN expects UN suppliers to adhere to the highest standard of moral and ethical conduct, to respect local laws and not engage in any form of corrupt practices, including extortion, fraud, or bribery, at a minimum. 20. Conflict of Interest: UN suppliers are expected to disclose to the UN any situation that may appear as a conflict of interest, and disclose to the UN if any UN official or professional under contract with the UN may have an interest of any kind in the supplier's business or any kind of economic ties with the supplier. 21. Gifts and Hospitality: The UN has a “zero tolerance” policy and does not accept any type of gift or any offer of hospitality beyond that of a representational nature. The UN will not accept any recreational trips to sporting or cultural events, theme parks or offers of holidays, transportation, or invitations to extravagant lunches or dinners. The UN expects UN suppliers not to offer any benefit such as free goods or services or a work position or sales opportunity to a UN staff member or a former UN staff member in order to facilitate the suppliers business with the UN. We encourage UN suppliers to communicate to us any actions taken to improve its business practices and to send us suggestions about how can the UN best contribute to the implementation of the principles set out in this Code of Conduct. Contacts: Any questions related to this Code of Conduct can be addressed to the Chief, Procurement & Logistics Division at [email protected]


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ANNEX J - ACKNOWLEDGMENT LETTER

ACKNOWLEDGMENT LETTER

[Letterhead of Vendor, including full postal address, telephone no. and fax no.]

Date: [insert date]

To: THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) Attention: Chief Procurement and Logistics Division UNRWA Headquarters, Amman No 136 Al Sina’a Street Bayader Wadi El-Seer Amman 11814, Jordan

Subject: RFP# PLD/CPS/MO/GMIP/09/2016 Dear Sir / Madam, We, the undersigned, acknowledge receipt of the above-referenced Request for Proposal (RFP) as part of this tendering exercise and hereby confirm that we:

INTEND to submit a proposal to UNRWA by the deadline date. We further confirm that we are:

Registered as a Vendor in UNGM at least at Level 2 with the Registration ID no: _____________

Not registered as a Vendor in UNGM at Level 2 but will do so by the time of bid submission

Not registered as a Vendor in UNGM at all but will do so by the time of bid submission We acknowledge that this RFP is confidential and proprietary to UNRWA, and contains privileged information. Upon request, we will return this RFP or any part thereof, and all copies thereof, to UNRWA.

Name:

Title of Authorized Representative:

Signature:

Company Name and Address:

Telephone No:

Email address: _________________________ If you do not intend to submit a proposal to the UNRWA, please indicate the reason: Kindly return this acknowledgment immediately by email to [email protected] (Please indicate RFP# on subject line.)


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ANNEX K - TECHNICAL PROPOSAL TEMPLATE

CONFIDENTIAL RFP No. PLD/CPS/MO/GMIP/09/2016

NOTE: NO FINANCIAL INFORMATION SHOULD BE IN THIS DOCUMENT

This document provides a template Contractors should use to respond to the terms of reference of this RFP. Note that the ToR (Annex D) and any or all responses that are provided by the Contractor in response to this RFP may form the basis of any final contract between the parties. Unless otherwise mutually agreed in writing as part of any final contract, the terms of the terms of reference in Annex D shall take priority in terms of service delivery requirements. Any services not included in the terms of reference shall be explicitly noted in this response for UNRWA to make a proper comparison between the offers of prospective service providers.

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Introduction This document provides a template Contractors should use to respond to the Terms of Reference (TOR) of this RFP. Note that the TOR (Annex D) and any or all responses that are provided by the Contractor in response to this RFP may form the basis of any final contract between the parties. Unless otherwise mutually agreed in writing as part of any final contract, the terms of the TOR in Annex D shall take priority in terms of service delivery requirements. Any services not included in the TOR shall be explicitly noted in this response so UNRWA may make a proper comparison between the offers of prospective service providers.

1 Mandatory a. Copy of Bid Bond at the value of 50,000JD b. Compliance to minimum seven years of experience in health insurance c. Compliance to minimum 2 years’ experience in management of account size of 10,000

beneficiaries d. Compliance to vendor and/or sub-contractors with Solvency Ratio of not less than 150%. [A copy

of audited financial statements , with comparative figures for the previous 3 year (2012, 2013 and 2014); signed by the Vendor’s auditing/accounting firm (an English translation is required, if the statements are in a different language) in order for UNRWA to perform a check on financial strength]

e. UNGM Vendor ID no: _____

2 Compliance with and Responsiveness to the insurance coverage requirements

Compliance with coverage of benefits according to different categories

Compliance with different co-insurance according to different categories

Compliance with the eligibility rules

Compliance with the exclusions list

Compliance with the general conditions and premium

"Presentation of the insurance and coverage : Organized table of benefits Exclusions list, Description of the Claims Management Operation, Description of the medical providers management system, Customer Care Management (24/7) including Beneficiary Communication Process (including

promotional material, informational meetings, wellness program, etc) Description of operation and other related contract management operations

3 Providing all documentation as per requested by the TOR

Company Profile o A full history of the company, highlighting the factors that in their view qualify them for

providing the GMIP coverage for UNRWA in the terms established in the present RFP

o Information regarding its local representation (if applicable), and any proposed sub-contractor(s) and/or third party administrator(s) presence in Hashemite Kingdom of Jordan and supporting document confirming acceptance to provide the required services under the terms, conditions and duration of the contract as proposed by the Vendor.

Description of the insurance operation and process

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Documentary evidence to prove that the Company is legally authorized to operate in Jordan, directly or through their local representative(s) and/or their sub-contractor(s) and/or their third party administrator(s)

Certificate confirming Non-liquidation or Bankruptcy of the company from a governmental authority, central bank or chambers of commerce

Client Profile – Three (3) Primary Clients Contacts using the below format:

Reference 1 Reference 2 Reference 3

Organization Name

Contact Person

Title

Phone no:

Email:

Contract Start and Complete Dates

Number of Beneficiaries

Scope of Services

4 Experience in working with employees of international organization as well as other

employee groups (similar to UNRWA)

Large organizations (Local and Regional)

Large organizations (International) 5 Medical network providers at different locations as per UNRWA Desired Locations of

Amman, Zarqa, Irbid and Aqaba

Submission of a List of Providers by UNRWA Desired Locations

6 Software capacity and description used in the contract management

Network Management Module

Policy administration module

Claims management module

Approvals management and call center module

Reports and reports generating module and tools

7 Company financial capacity and solidity

Company Assets (Balance Sheet Evaluation)

Company Profit and Loss for the past 3 years [A copy of audited financial statements , with comparative figures for the previous 3 year (2012, 2013 and 2014); signed by the Vendor’s auditing/accounting firm (an English translation is required, if the statements are in a different language) in order for UNRWA to perform a check on financial strength]

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8 Rating by professional organisation in the insurance and financial services industry such as the Chartered Insurance Institute (CII) or equivalent and a copy of quality management system such as ISO 9001:2008

Rating document

Quality Management System document such as ISO 9001:2008

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ANNEX L - FINANCIAL PROPOSAL TEMPLATE

CONFIDENTIAL RFP No. PLD/CPS/MO/GMIP/09/2016

This document provides a template Vendors should use to respond to the Financial Proposal of this RFP. Note that the Financial Proposal may form the basis of any negotiation and/or contract between the parties.

The Vendor is required to provide a summary financial page and summary benefit design.

UNRWA must be able to see options to cap, guarantee, or in some other way fix the costs for each plan, per year. The Vendors must identify and describe all cost containment programs included in their plan(s).

The Vendor should provide premium price(s) for the GMIP coverage in a way that will allow evaluators without Insurance or Actuarial background to easily understand the financial proposal, and the impact of the different choices that could be made.

Suggested terms and schedule of payment

Price should be provided in Jordan Dinar (JD).

UNRWA is exempted from all direct taxes, including fiscal stamps and municipal taxes and

the premium price(s) offered should be net of any such taxes. The premium price(s) shall be deemed to cover all costs, expenses and charges.

Please provide as much detail as possible.

UNRWA Basic Benefits

No Item

Estimated

number of

Insured

Yearly Premium per

each insured

(JD)

Basic Benefits

Total yearly

premium

(JD)

A B C = A x B

1 Adult Staff Member and Recognized

Dependent

(19 years – 65 years)

12,975

2 Recognized Dependent child

(18 years & under)

10,903

3 Recognized Dependent


4

5 Retired Staff Member and

Recognized Dependents


557

6 Authorized Dependents of UNRWA

Retired Staff Member

(18 years & under)

78

Grand Total 24,517

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UNRWA Extra Benefit

No Item

Estimated

number of

Insured

Yearly Premium per

each insured

(JD)

Extra Benefits

Total yearly

premium

(JD)

A B C = A x B

1 Adult Staff Member and Recognized

Dependent


683

2 Recognized Dependent child

(18 years & under)

574

3 Recognized Dependent


1

5 Retired Staff Member and

Recognized Dependents


99

6 Authorized Dependents of UNRWA

Retired Staff Member

(18 years & under)

14

Grand Total

1,371

Name, address, telephone and email of Vendor submitting the Proposal.

Name, title, of the authorized representative of the Vendor submitting the Proposal

Date of the submitted Proposal

Confirmation of the 180 days Proposal validity (any proposal with less than 180 days validity will be deemed invalid)

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ANNEX M: PERFORMANCE BOND (BANK GUARANTEE) Messers: United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA)

Performance Bond

Contract No: ----------------------- For The Provision of Group Medical Insurance Policy (GMIP) to UNRWA JFO and HQ Amman

We have the honor to inform you that our establishment guarantees jointly and severally in your favor Messers ___________________ for the sum of __________ for the good performance of the contract for the Provision of Group Medical Insurance Policy (GMIP) to UNRWA JFO and HQ Amman. This unconditional guarantee shall remain valid and irrevocable and shall not be restricted, delayed or in any way encumbered by any dispute that may arise between us, The United Nations Relief and Works Agency for Palestine Refugees, and __________________________, or by any other reason, until ________________ In the event of Messers ____________________ not fulfilling their obligations towards the said contract, we undertake to pay in cash to you upon your first demand and not withstanding any objections on the part of the said Messers ______________________ the sum of __________________________. For the execution of this guarantee, we elect domicile at our office in (Bank Address)

Yours faithfully

Signature

Bank Name Representative Name Representative Title Date

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ANNEX N: BID BOND

Messers: United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA)

Bid Bond

Tender No: RFP# PLD/CPS/MO/GMIP /09/2016 For The Provision of Group Medical Insurance Policy (GMIP) to UNRWA JFO and HQ Amman

We have the honor to inform you that our establishment guarantees jointly and severally in your esteem organization’s favor for the amount 50,000 Jordanian Dinar for the purpose of Bid Bond for the tender of the provision of Group Medical Insurance Policy (GMIP) to UNRWA JFO and HQ Amman. This unconditional guarantee shall remain valid and irrevocable and shall not be restricted, delayed or in any way encumbered by any dispute that may arise between us, UNRWA, and our establishment, being _____________ (Bank Name), or by any other reason. In the event of Messers ____________________ (Vendor/Vendor name) withdraws their bid before the expiration of the period of its validity or fails to honour the bid in compliance with the tender by unable to sign the contract after being awarded, UNRWA shall have the full right to cash this bid bond in full, we undertake to pay in cash to UNRWA upon your first demand and not withstanding any objections on the part of the said Messers ______________________ (Vendor/Vendor name) the sum of 50,000 Jordanian Dinar. Our liability is limited to the sum of 50,000 Jordanian Dinar and your claim hereunder must be received in writing at this office by email, hand or courier before the expiration of the validity period of 180 days of the tender/proposal, accompanied by your statement, bearing your handwritten signature, that Messers ______________________ (Vendor/Vendor name) has defaulted the terms of the tender, and such claim and statement shall be accepted as conclusive evidence (and admissible as such that the amount claimed is due to you under this guarantee.) Claims and statements as aforesaid must bear the dated signature of the UNRWA Chief, Procurement and Logistics Division. This guarantee shall come into force at ___________ on ______________ being the closing time and date for this tender, and will expire at the same date and time as the validity period of 180 days of the tender/proposal. For the execution of this guarantee, we elect domicile at our office in (Bank Address)

Yours faithfully

Signature

Bank Name Representative Name Representative Title Date

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Annex O - LIST OF HOSPITALS (Subject to Change)

No. Name Address Phone

1 Khaldi Medical Center Jabal Amman - 3rd Circle 4644281

2 Amman Suergical Hospital Jabal Amman - 3rd Circle 4641261

3 Samer Abd Al Hadi Hospital Jabal Amman - 3rd Circle 4626163

4 Jabal Amman Hospital Jabal Amman - 3rd Circle 4642362

5 Jordan Hospital Jabal Amman - 4th Circle 5608080

6 Arab Medical Center Jabal Amman - 5th Circle 5921199

7 Philadelphia Hospital Jabal Amman - 8th Circle 5854802

8 Bayader Hospital Bayader Wadi Al Seer 5853375

9 Eye Specialty Hospital Tla'a Al Ali 5511176

10 Ibn Al Haitham Hospital Tla'a Al Ali 5205555

11 Tla'a Al Ali Hospital Tla'a Al Ali 5339008

12 Isra'a Hospital King Rania Street 5300300

13 Amal Hospital Jabal Al Hussen 5607155

14 Hiba Hospital Jabal Al Hussen 5696103

15 Specialty Hospital Shmesani 5609609

16 Shmesani Hospital Shmesani 5607431

17 Al Jazera Hospital Shmesani 5657581

18 Palestine Hospital Shmesani 5607116

19 Al Istishari Hospital Wadi Saqra 5001000

20 Isteklal Hospital Isteklal Street 5652600

21 Islamic Hospital / Amman Abdali 5101010

22 Ahli Hospital Abdali 5664164

23 Lozmella Hospital Jabal Al Webdeh 4624345

24 Italian Hospital / Amman City Center 4777102

25 Al Hanan Al A'am Hospital Daheat Al Haj Hasan 4750800

26 Ahmad Al Hamayda Hospital Jomrouk Amman 4785555

27 Jerusalem Hospital Jabal Al Zuhor 4387181

28 Al Haya Al A'am Hospital Hay Nazzal 4391111

29 Jordan Red Crescent Hospital Al Wehdat 4779131

30 Marka Islamic Hospital North Marka 4893855

31 Al Mowasah Hospital North Marka 4896842

32 Jabal Al Zaytoon Hospital Zarqa 3655555

33 Hekma Modern Hospital Zarqa 3990990

34 Qaser Shbeb Hospital Zarqa 3992325

35 Dleal Hospital Dleal 3825144

36 Sfa'a Specialty Hospital Jerash 6350055

37 Greek Catholic Hospital Irbd 7272275

38 Irbd Specialty Hospital Irbd 7103100

39 Rahbat Al Wardeya Hospital Irbd 7102011

40 Ibn Al Nafes Hospital Irbd 7102100

41 King Abdulla Hospital Irbd 7200600

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42 Al Mahbba Hospital Madba 3245541

43 Italian Hospital / Karak Karak 2351045

44 Al Salam Hospital Karak 2305885

45 Al Aqba Hospital Aqaba 2016677

46 Islamic Hospital / Al Aqba Aqaba 2018444

Including any other hospitals in Jordan not listed above with the exception of Farah Hospital

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Annex P - UNRWA GMIP Beneficiaries Census Data

GMIP Statistical Information for JFO and Headquarters (Amman)

Staff Member and Recognized Dependents

Age Category Employee Employee Dependent Total

0 - 18 0 11477 11477

19 - 65 6666 6992 13658

Grand Total

66 - 99 0 5 5 25140

Retiree and Authorized Dependents

Age Category Retiree Retiree - Spouse Retiree - Child

Total

0 - 18 0 0 92 92

Grand Total

19 - 65 410 221 25 656 748

Page 69 of 69

Annex Q - Statistics related to claims

Statistics Related To Claims In Jordanian Dinar Provided By The Current GMIP Provider for JFO & HQ Amman

Provider for year 2013, 2014 and 2015

Paid Claims 2013 Paid Claims 2014

Paid Claims 1 Oct 2015 – 31 Dec 2015 (this is a projected amount as provided by the current insurance provider)

JOD 6,196,487 JOD 6,855,285 JOD 1,042,108

Documents

To : All Vendors Chief, Procurement and Logistics Division