THRIVE NEWS

In This Issue

National Heritage Month

Super Heroes Pictures

HAPI, VOIP and Telecommuting

3495 Piedmont Road NE,. Atlanta, GA 30305

News and Highlights for GA Regional Contact Center—ASCC & MSCC November, 2015

HAPI, VOIP& Telecommuting

New Adventures are coming to the

GA Region and GA Contact Center

for November and December.

HAPI-the acronym for Healthcon-

nect Alignment Project and Integra-

tion went live on November 7th. This

is the alignment of the Georgia and

Southern California KP HealthCon-

nect system.

On November 17, Appointment

Scheduling will get VOIPED. All of

the ASCC and Patient Financial Ser-

vices phone systems will go to a

Voice Over Internet Protocol and

join MSCC as a part of the upgrad-

ed Regional telephone system.

And, on December 1st, ASCC will

start deploying additional ASCC

associates to work from home.

What started at the turn of the century as an effort to gain a day of recognition for the significant contributions the first Americans made to the establishment and growth of the U.S., has resulted in a whole month being designated for that purpose. One of the very proponents of an American Indian Day was Dr. Arthur C. Parker, a Seneca Indian, who was the director of the Museum of Arts and Science in Rochester, N.Y. He persuaded the Boy Scouts of America to set aside a day for the "First Americans" and for three years they adopted such a day. In 1915, the annual Congress of the American Indian Association meeting in Lawrence, Kans., formally approved a plan concerning American Indian Day. It directed its president, Rev. Sherman Coolidge, an Arapahoe, to call upon the country to observe such a day. Coolidge issued a proclama-

tion on Sept. 28, 1915, which declared the second Saturday of each May as an American Indian Day and contained the first formal appeal for recognition of Indians as citizens. The year before this proclamation was issued, Red Fox James, a Blackfoot Indian, rode horseback from state to state seeking approval for a day to honor Indians. On December 14, 1915, he presented the endorsements of 24 state governments at the White House. There is no record, however, of such a national day being proclaimed. The first American Indian Day in a state was declared on the second Saturday in May 1916 by the governor of New York. Several states celebrate the fourth Friday in September. In Illinois, for example, leg-islators enacted such a day in 1919. Presently, several states have designated Columbus Day as Native American Day, but it continues to be a day we observe without any recognition as a national legal holi-day.

In 1990 President George H. W. Bush approved a joint resolution des-

ignating November 1990 "National American Indian Heritage Month."

Similar proclamations, under variants on the name (including "Native

American Heritage Month" and "National American Indian and Alaska

Native Heritage Month") have been issued each year since 1994.

Information courtesy of the Bureau of Indian Affairs, U.S.

Department of the Interior

Happy Birthday

to everyone

celebrating a birthday in

November

We wish you many, many

More

Happy Birthday.

Enjoy your day!

Service Anniversaries

November Birthdays

April L Thomas—Operational Manager

Tyshae McEachin– Service Associate

Alexia Yemat-Burgos– Bilingual

Georgia Region Celebrates Service Awards In The Third Quarter Of 2015

Congratulations to those employees and clinicians who are celebrating their

25, 15, 10 and 5 years of service to the Georgia Region for the Contact Center

in the third quarter of 2015. Through their work and dedication, they have

helped Kaiser Permanente and its members thrive.

25 Years of Service: Joyce Thurmond, Operator, Central Comm, Regional Office

15 Years of Service: Christopher Robinson, Operator, Central Comm, Regional

Office

10 Years of Service : Tasvir Alam, Service Associate, Regional Office , Melissa

Harper, Admr I, Contact Center Systems, Regional Office ,

Clifton Hester, Supervisor, Call Center Ops, Regional Office

5 Years of Service: Khaalid Geter, Anly I, Traffic and Scheduling, Regional

Office , Michelle Trinidad-Urdaz, Spec, Quality Improvement,

Questions/

Suggestions

Contact Us:

Yvette Caruthers or

The Reward &

Recognition

Ambassadors

November Observations & Fun Facts

Observed as: American Diabetes Month, Lung Can-

cer Awareness Month, Native American Indian

Heritage and National Family Caregivers

Birthstone: Topaz and Citrine

Fruit & Veges for the Month of November: Apples,

Plantains, Collard Greens, Mustard Greens, Kale,

Swiss Chard & Broccoli Rabe

November Flower: Chrysanthemum

Astrological Signs: Scorpio (21st) & Sagittarius (22-

November 7—HAPI (Health Connect Alignment Pro-

ject and Integration )goes live at 6:00am ET

November 11– Veteran’s Day

November 13—Pay Day

November 17—Appointment Scheduling will get

VOIPED( Voice Over Internet Protocol )and upgrade

Regional telephone system

November 19—Great American Smoke out

November 26—Thanksgiving Day

November 27—Pay Day

VoIP training begins

11/10—2015

December 1, ASCC will

start deploying additional

ASCC associates to work

from home—Training

12/1– 12/8/2015

Contact Center 2015 Pictures

The Safety and Compliance Tips for November

Parking Lot Safety / Pedestrians, Vehicles and Drivers.

There are a ton of dangers in the parking lot all through-out the day.

Please be mindful of the following to prevent both injury to persons and damage to property and vehicles.

Scan- Look both ways, left and right while walking in the parking garage. Watch for cars coming around corners

Watch for cars backing out of parking spots, smaller vehicles parked next to larger vehicles may not be able to see you approaching: Example: Honda Civic parked beside a Ford Excursion

DRIVE SLOWLY in the parking lot to avoid collision with other vehicles and injury to pedestrians.

Refrain from walking and talking on your cell phone, unless you’re using a hands-free device (Bluetooth or earpiece) Phones can be a distraction and have been known to drastically decrease

response times

Report any vehicle that is running unattended; also in the same manner, please report any vehi-cle with a door that is ajar or trunk or door open).

Report suspicious persons: Example: Person (s) walking around and pulling on door handles

Report any vehicle that is leaking excess fluids. This is a fire hazard.

If you have any Safety or Compliance issues and concerns, please contact one of the Safety &

Compliance Members.

Safety & Compliance Committee Members

Clifton Hester Bryant Green Sharon Merrill Anthony Young

Customer Service Week– October 5-9, 2015

Contact Center Super Heroes

Men’s Clothing (especially large or small sizes)

Conservative Suits (Black, Blue, Grey, or Brown)

Hard Sole Shoes

Belts

Dark Dress Socks

Conservative Ties

Women’s Clothing (especially petite or large 18+)

Conservative Suits (Black, Blue, Grey, or Brown)

Hard Sole Flat Shoes and Pumps

Conservative Blouses

Belts

New Hosiery and Knee-High’s (Black and Nude)

Briefcases and Portfolios

What

In an effort to support young

business professionals in our

community, a professional

attire drive will take place

from:

10/26-11/26/2015

Where

If you wish to participate in

the clothing drive, please

refer to the items off to the

left for appropriate for do-

nations.

Please bring donations to:

Leslie’s Old Office

Your participation is greatly

appreciated.

Thank You!

Contact: Harrison Conley

Sponsored By:

About Year Up:

We connect young adults who need opportunity

with companies who need their talent.

Best Creative Costume

Melissa Murchison– MSCC

Best Dressed Costume

Stacey Gregory--ASCC

Best Individual Costumer

Gregory Mines—ASCC

Contact Center

Halloween 2015