THERESA STEWART6 Cnoc Baun, Ballyfoyle Road, Kilkenny | 087 2260936 | Theresastew@gmail.com

SUMMARY

Training specialist, knowledgeable about theories and methods used in designing, developing and delivering successful training programs and adult learning concepts.

Volunteer and career experience in large multinational organisations as well as the local community.

ACCOMPLISHMENTS

Developed and Edited over 50 manuals for 20/30 training seminars within a 5-year timeframe.

Helped more than 200 participants reach their educational goals. Certified Train the Trainer Fetac Level 6 Teacher and Certificate in Training and

Continuing Education. Completed a Children’s Officer workshop through the Irish Sports Council Attended a Child Protection in Sport Awareness Workshop. Completed an Athletics Leader Course as part of the Coaching and Development

Programme for Ireland.

HIGHLIGHTS

Staff development expertise  Proficient in 20 years of training in MS Office Extensive knowledge of training methods Analytical problem solving Resourcefulness Proficient in MS Office, MS Project, MS Outlook Lesson planning and delivering Self-directed nature Network and relationship building skills Team building expertise Flexible and approachable High level of efficiency

EXPERIENCE

Oct ’98 – PresentWorked as a part-time

Software Trainer, Achieve Software Knowledge (ASK)Conducting small group and individual activities based on differentiated learning needs.Applying the positive reinforcement method to redirect negative behaviours.

Trainer during this period while also persuing other interests.

Working part-time while doing other projects over the 18year period.Communicating effectively with educators from various backgrounds and educational abilities.Using ADDIE Training methods, carrying out TNAs in order to Analyse, Design, Develop, Implement and Educate trainees in all aspects of the coursework.

July ’08 – Jan ‘10 Gift Shop Owner, Inistioge Gifts

Provided expert product and service information.Verified that all merchandising standards were maintained on a daily basis.Maintained friendly and professional customer interactions.Placed special merchandise orders for customers.Maintained up-to-date knowledge of customer buying habits.

Sept ‘98 ’ – Jan ‘99 Advertising Sales Executive, Meath Echo

Built up local business relationships to secure salesAnswered incoming telephone calls with professional and knowledgeable responses.

May ’97 – Sept ‘98 Software Testing manager, Microsoft Ireland

Led a cross-functional team of engineers, QAs to develop features and fix product defects. Performed problem solving and resolution for technical quality, inspection, and customer quality issues.Managed Test and Evaluation Master Plans (TEMPs), ensuring proper format and content.Implemented quality assurance testing methodologies and controls.

Sept’ 95– May ‘97 Software Testing Team Lead, Microsoft Ireland, Dublin

Managed the 30-person local IT team, allocating resources to ongoing projects and enforcing deadlines.Hired and trained STEs as appropriate, managed their day to day functions as well as performance appraisals.Managed internal budgets and liased with cross function Team Leads on release dates, fixes and external test team’s performances. 

Jan ’94 – Aug ‘95 Software Consultant, Stream International, The Netherlands

Managed the first IT setup and service requests for MSN (The Microsoft Network)Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Trained new employees and explained protocols clearly and efficiently.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Jan’ 91– Jan ‘94 Software Tester, Microsoft Ireland, Leopardstown, Dublin

Wrote technical reports on test and analysis results and facilitated presentations to stakeholders.Managed Test and Evaluation Master Plans (TEMPs), ensuring proper format and content.Collaborated with end users and QA testers to determine requirements.

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RELEVANT EDUCATION

2013 Fetac Train the trainer Level 6, Distinction awarded, SQT Training, Limerick

2004 Certificate in training and Continuing Education, NUI Maynooth Open Learning

1999 Certificate in Supervisory Management, IMI Sandyford, Dublin

1991 Applications Programming, College of Marketing and Design, Dublin

1991 Applications Programming, College of Marketing and Design, Dublin

INTERESTS AND HOBBIES

Gardening, Walking, Cooking, Reading, Member of Kilkenny Lawn Tennis Club Member of Kilkenny Aqua Canoe Club

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