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What we do
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The Wellness Community
March 10th, 2010
BrightStar – National & Local
Infrastructure and support of a national non-medical & medical home care and medical staffing company:
225+ agencies in 44 States and growing every week
Responsiveness of a locally-owned & operated agency with a service-minded entrepreneurial ownership
Core Competencies
Private Duty Home Care Widest range of private duty services available:
Simple companion care through medical care: blood draws, infusion therapy, wound care
CNAs, LPNs, RNs
Medical Staffing to Facilities Temp Temp to Perm Perm Placement
What Makes us Different
RN Oversight on every case No minimum service length Continuous care for family:
same caregiver
non-medical to medical
Work with Medicare Agencies and Hospice
24/7 “live” phone answer by staff Multiple levels of backup: RN and
CNA on call – we never cancel a shift
Non-Medical Services
Companionship Meal preparation and diet
management Transportation to and from
doctor’s appointments Assistance with bathing Light housekeeping
Organization Medication reminders Personal care & hygiene Respite care Laundry service Errands & other personal
services
Medical Services
Outpatient care
Post–op care Hospice care Staffing Case
Management
RNs, LPNs & Phlebotomists
Wound Care Medication set
ups Blood draws Injections IV or Infusion
Therapy
A Culture of High Quality CareHiring / Recruiting Rigorous, entirely web-
based process Face-to-face interviews Background checks License verification Employee referral
program Drug tests Tests:
CNA Alzheimer’s BBP HIPAA Red Flag
Ongoing Certification & Training
• Fall Prevention Certification
• Alzheimer’s training
• Parkinson’s training
• CPR CertificationWeb-based system
auto alerts for upcoming expirations
Retention Monthly Recognition Awards Bonus for Referrals
Maintaining a High Level of Customer Service
Strategies / TacticsBrightStar Mystery ShopsBrightStar Patient Impact
SurveysMinimum monthly RN
supervisory visits to all clients
Owner monthly “touch point” with client
Partnerships / National Accounts
Life Care Innovations
Benefits to The Wellness Community
BrightStar only works in support of patients RN Communication directly with your Case Managers Supplemental care for the family for RHC cases RN, LPN and CNA Staffing for Crisis Continuous Care cases Communication in any changes in patient condition Only using Certified Nursing Aides ++ Paid In-Service to train in Palliative and Hospice care
guidelines. BrightStar wants to help extend and enhance the patient’s life 24/7 Live on-call by BrightStar owner or RN
BrightStar Introduction
Sharon ZimmermanOwnerOffice Management Daily OperationsScheduling
John ZimmermanOwnerCommunity RepresentativeMarketing
Marcie KavenOperations ManagerDaily OperationsRecruitment and HiringCommunity Representative
Keren Bird, RNDirector of NursingCommunity RepresentativeTraining/Education
BrightStar of Northern Michigan525 W. 14th Street, Suite 6Traverse City, MI 49684Office 231-929-7827FAX 231-929-7829Email: [email protected]: www.brightstarcare.com
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