The Technology Enabled Workplace_White Paper

TECHNOLOGY ENABLED WORKPLACE

THE

Top 3value drivers from mobile cloud workforce enablement are increased productivity, higher employee satisfaction and improved field service operations.

The Technology Enabled WorkplaceA new workplace paradigm emerged over the past 10 years shifting focus to design elements such as, open plan layouts and space density coupled with construction. Subsequently another workplace component - technology, has evolved from a behind the scenes role to now a crucial element of a business, its operations, and its office space. Workplace technology provides the greatest opportunity for empowering employee productivity and differentiating a company’s space.

Yet, workplace technology is one of the least understood despite being the largest and fastest growing components of a construction budget. Ten years ago, Information Technology (IT) represented 7.0% of a tenant interior construction budget. Today, technology (IT) and audio/visual requirements can exceed 25.0% of the total build-out cost. For companies to maximize productivity of their employees and their space, they need to understand the required components of a fully-integrated technology-enabled space, and we outline the steps required to get there.

IT’S ALL ABOUT THE USER EXPERIENCE.

2 THE TECHNOLOGY ENABLED WORKPLACE

The Technology Enabled Workplace

1 in 3Millennials would prioritize device flexibility, social media freedom and work mobility over salary in accepting a job offer.

Each of the technology elements shown on the right-side page are required for a workplace that functions for the end users and their clients. Most importantly, a truly tech-enabled workplace does not focus on the technology itself. Rather, the workplace simply leverages the technology to provide a seamless experience, so that the end users can focus on business outcomes.

Closing the GapIn the traditional model of workplace planning, a significant gap exists between architecture, MEP, information technology, and audio/visual design. In the best technology enabled workplace build-outs, the planning and design process are completely integrated.

Another notable gap exists between the intuitive technology that consumers use in their personal lives, and the often clumsy technologies that employees are required to adopt at work.

Pioneering workplaces are finally bridging this gap and designing their office technologies to match the ease and functionality of consumer products.

TRADITIONAL

• Designer, Consultants, Contractors, Operators working independently

• Focus on products and components• Segmented approach to budget and

execution• Employees must adapt to the technology

• Integrated Technology Team collaborating from start to finish

• Focus on culture and enabling productivity• Unified approach to budget and

implementation• The technology is tailored to the employee

requirements

IDEAL

– Kenan-Flagler Business School Research

– KPMG cloud survey report

PROJECT AND DEVELOPMENT SERVICES | JLL 3

Today’s worker must have the ability to work anywhere, at any time, with any device. Creating an environment for employees to have the choice on where to work coupled with the movement or transition to another work area within the space must be seamless. Having this flexibility built into the space design and construction at the start of planning is essential, and continues to be a major factor in attracting and retaining the best talent.

Every workspace should be designed to maximize the use and presentation of in-house and third-party business-specific software. This applies to the unique requirements of various business units or functions within a company. For example, while real estate companies may choose to integrate geospatial software into their multimedia display technology, financial services firms may benefit from integrating financial modeling tools directly into their conference center hardware.

Cybersecurity software and hardware-based solutions for protecting company and client data via encryption, backup, and data masking platforms must be considered during the planning of the workspace, rather than during the implementation.

Mobility Business Apps Security

A combined set of hardware, software, networks, facilities, and all parts correlating to IT required to develop, test, deliver, monitor, control and support the business. A holistic approach to infrastructure includes an appropriate mix of on-site, off-site, cloud-based, and data center solutions.

Infrastructure Access Devices

Connection to wide area networks and the worldwide web via access devices - computers, laptops, desk telephones, or printers. Specifically, these devices aggregate multiple data channels, such as: data and voice across a single shared access link for employee connectivity.

We have identified the five key components of a technology enabled workplace:

1 2 3 4 5


70%of enterprises see providing more mobile support to employees over the next 12 months as a high or critical priority.– Gartner


The Shop - focuses on space that puts people first. To recruit and retain the brightest in the digital engineering world the work environment needs to foster innovation, collaboration and also be a place where people feel inspired and challenged to do great work.

The location is home to the digital team, including product management and design, development, data scientists, support and digital operations, messaging, brand and creative, and user research functions.

Technology features include: • LED motion graphics wall• Live video feed connects Chicago workshop area to the other

digital team in San Francisco• Workplace flexibility enabled through power conduit connection

to sit to stand up desks which accommodate ease of movementon casters

• Digital Lab includes 3D printing and other prototypingmachinery

• Digital wall projection of floorplan illustrates availableconference rooms and touchdown areas

The ShopConfidential Financial Tech Company

Chicago, Illinois | 20,000 square feet

CASE STUDIES

Zurich American Insurance Company is currently building their new, North American headquarters in Schaumburg, Illinois to house their 2,500 employees. The new headquarters will include 750,000 square feet of state-of-the-art, class A+ commercial office space and feature several sustainable design features.

The headquarters project began its early planning with pilot groups and an IT test fit to ensure all their technology needs would be met in their new space.

Technology features include: • A robust wireless access system throughout the property• Interactive monitors in every conference room• Redundant connectivity design to integrate with global Zurich

offices• End user centric design to embrace team collaboration

environments• Smart building integration, this includes mechanical, electrical,

plumbing, and elevator systems that are all computer controlledand running on one network simplifying building operations

North American HeadquartersZurich American Insurance CompanySchaumburg, Illinois | 750,000 square feet

Motion Graphics

Live Video Feed

Prototyping Machinery

Wireless Access Everywhere

Interactive Conferencing

Systems Integration

1Put the right technology in the right spaces.Ignore brands, manufacturers, providers, and products until you know the objective of every space in your workplace. Then select the best components for the tasks and teams that will be using them.

ROADMAP TO THE TECHNOLOGY ENABLED WORKPLACE

3Partner early with design and support team. Plan the space with the objective of making reactive IT irrelevant. Reactive IT teams are needed when things don’t work. Focus on making the installed systems so easy, user-friendly and reliable that on-call technicians can be there for solving real problems, not re-booting machines.

4Build a comprehensive budget.If you calculate an IT budget with only the components included in the cost, you will limit the ultimate success of the project. A modern IT construction budget must include much more than parts and cabling. The best budgets also include cost allocations for: pre-design research; visioning sessions and data analysis; change management communications; adoption training; post-installation analysis and modification.

Unfortunately, most projects are still built to fit within the constraints of an uninformed budget with a rough “cost-per-square-foot number” given to each line item. Then the technology needs of the space are crammed into the assumed budget number for IT This approach sets up the typical project for failure before it even begins.


Start from the bottom up.Research how your employees actually work - not how the IT department or senior managers think they work. Use surveys, observations, and quantifiable data to determine true work patterns and communication requirements. Focus on the end users and build the solutions around them.

2

Conclusion

It’s all about the user experience.Considering the critical impact of technology on workplace success, any corporate office or headquarters project is now a transformation project. Projects have always required an incredible investment in capital and effort. A holistic approach to technology is now required to maximize the return on that investment. Early attention to the technological needs of the space will yield measurable gains in employee productivity and ease of communication. A technology enabled workplace can truly empower employees to do their best work for the company and your customers.


COPYRIGHT © JONES LANG LASALLE IP, INC. 2016

Christian BeaudoinDirector of Research at JLL+1 (312) [email protected]

Contact

Mike GleasonDirector at Netrix+1 (847) [email protected]

Hailey HarringtonSenior Analyst at JLL+1 (312) [email protected]

Documents

The Technology Enabled Workplace_White Paper