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ITC Software
presents
© Copyright 2004 - 20011 All rights reserved. ITC Software
“ BPO is the delegation of one or more IT-intensive business processes to an external provider who, in turn, owns, administrates and manages the selected process(es), based upon defined and measurable performance metrics.”
Gartner Dataquest
Business Process Outsourcing
BPO Facts & Figures
Our Services
Techniques – eAccounting
Business Continuity Plan
Technology and Infrastructure
Team – with a passion to excel
Index
BPO Facts & Figures
Business operations independent of distance.
“REAL TIME” a reality
Time Arbitrage a possibility.
BPO is gaining significant traction in the market place
Overall Cost Savings (%)
Insurance
Banking/ Finance
Automotive
Telecom
Pharmaceuticals
Airlines
10.0-15.0
8.0-12.0
5.0-6.5
5.0-6.5
5.0-6.5
5.0-6.5
EBIDTA increase (times)
40-60% cost saving
3.5 x
1.5 x
1.3 x
1.1 x
1.1 x
1.2 x
Key opportunity areas
•Back office processing•Call Center operations
•Back office processing•Call Center operations
•Research and Development
•Call Center operations•Billing
•Engineering & design
•Call Center operations•Frequent flyer programs
*Estimates based on specific representative companies**Non interest expenses
Source:McKinsey analysis; Interviews
India AdvantageSignificant Growth in BPO
(US $bn) 2001 2005 2008
Total Business Process
Outsourcing Market
127 234 310
Percentage Offshored to
Countries such as India, Ireland, etc.
5% 15% 20%
Offshored BPO Market 6.4 35.1 62.0
India ITES Exports 1.5 9.5 21
Source: NASSCOM Mckinsey Study 2002 and, Gartner
Forecast ...
Gartner estimates*Gartner estimates*
CAGRCAGR14.7%14.7%
IDC estimates**IDC estimates**
CAGRCAGR13.1%13.1%
*Excludes logistics and manufacturing outsourcing to show addressable market
$ Bn $ Bn
109
2000
20042005
20002004
200591
157181 177
202
Source: Gartner; IDC
Rapid growth in global BPO marketto continue
**Includes transaction processing
Source: McKinsey-Nasscom
Productivity
Productivity
CostCost
Quality
Quality
40-60% cost reduction for offshored process Labour cost arbitrage, the reason for cost savings, likely to exist for
next 20-30 years
Faster turnaround time Time zone difference 24 x 7 service Learning curve effect
Established methodologies and processes for better performance Well defined quantifiable quality and process metrics Access to highly qualified skill pool
India’s Value Proposition
12%
29%
35%
91%
85%
0% 20% 40% 60% 80% 100%
De-risk the business
Achieve high productivity
Improved Operational Quality
Reduced Costs
Focus on Core Activity
% Respondents
Source Gartner
Top 5 Outsourcing Objectives
Source: Mckinsey & Co.
A Mckinsey study shows that when processes are outsourced to India, companies not only get the advantage of low cost but also experience improvement in productivity and Quality.
India Advantage
India 38%
China 6%
Mexico 5%
Ireland 5%
Canada 5%
Malaysia 4%
Philippines 4%
Russia 4%
Singapore 4%
Survey respondents shows the following outsourcing destination:
India has transformed into the global outsourcing center of choice.
It employs world class technology and efficient delivery mechanisms to ensure that clients get cost effective solutions for all their BPO needs.
And more ………Source: Computer world and InterUnity Group Inc., Concord
India’s Compelling Advantage makes it the Most Attractive Outsourcing Destination
Top Drivers for Outsourcing to India
Two million graduates each year (Existing Pool: over 25 million) 120,000 Engineers every year vs. 63000 in US English speaking and IT savvy workforce Cost reduction up to 50% Government support for IT and BPO industry Improving telecom infrastructure Lower infrastructure costs Favorable time lag: 12 hours with US & 5 hours with Europe Overnight turnarounds possible Resources with experience of financial and legal systems
similar to the west Strong domestic IT services industry to support IT led BPO
Services
Medical Transcription Services
Bookkeeping & Accounting Services The e-Accounting process
HR Services
Administrative & Other Services
Medical Transcription Services
Our levels of security meet all HIPAA regulations related to Electronic Transmission of Patient Information
Our medical transcription model provides 40- 50% savings to the clients compared to the transcription rates offered by transcriptionists in the USA.
Medical Transcription Services
Specialties: Cardiology, Dentistry / Oral Surgery, Family Practice, Gastroenterology, General Surgery, Genetics, Internal Medicine, Nephrology, Neurology, Neurosurgery, Otolaryngology, Oncology / Hematology, Obstetrics / Gynecology, Orthopedics, Ophthalmology (including vitreoretinal surgery), Pathology, Pediatrics, Physical Therapy, Psychiatry, Podiatry, Pulmonary Medicine, Radiology, Resident training programs, Rheumatology, Urology, Vascular Surgery …
Medical Transcription Services
Work flow diagram
2. TranscriptionDictation is retrieved & transcribed into Medial records using software
Secured FTP
3. DeliveryComplete, accurate,
timely medical records are delivered
ftp in preferred format
ITCMedical Transcription
Services
1. Transfer128 SSL Encryption- secured transfer of voice and data
Advanced Technology
Quality Assurance
Accounts Receivable & Payable
Invoice Processing
Bank Reconciliation
Asset Management
Clearing Transactions
Mortgage Loan Processing
Tax Processing
Claims Processing
Travel & Expense Management
Bookkeeping & Accounting Services
The e-Accounting process
e-Accounting helps to keep financial data and accounting applications in a safe, secure environment.
Access can be provided to permitted users regardless of their location.
What is e-Accounting ?
A business requires that one keeps close control of their financial data.
When your financial data is in the office and you aren’t, how do you retrieve the information you need?
The solution is simple, and it’s called e-Accounting.
With data in a secured and centralized environment, all users are able to access the data as & when they need.
Business with multiple locations can all work in real-time on a single set of books which can be reviewed from any location.
It's a true multi-user system, that provides all the same functionality of a local network.
Head offices, Branches, Sales offices, Production Centres, Accountants, Internal & Statutory Auditors etc., can all work on the system at the same time with different levels of password.
How does it work ?
Virtual Desktops help everyone work on the same system, the same platform, and the same version of the software application. And the entire data is secure, backed up automatically, and kept current in real time.
How it works: Virtual Desktops
No one can have access to the data without express permission.
The data is backed up regularly and moved off-site to a remote location.
The data is stored on a multiple hard drive system, called R.A.I.D., every time it is saved, to protect it from hardware failure.
Can other people access my data ?
Who owns my data ?
Our facility uses a server to host the bookkeeping software.
At any time from any Internet capable PC one can use encrypted password to look at the accounting records.
The data is always updated and accurate.
It is secure and dependable with 100% real time backup.
How will you get access to the accounting data ?
Security measures are taken to make sure that the information is protected.
Clients can create own passwords, so no one (not even the ASP) can have access to the passwords.
As the data travels over the Internet, it is protected by a technology called Secure Sockets Layer or SSL encryption. SSL ensures that the data reaches its location before it can be decoded.
For added security, the clients need to make sure that their browser supports 128-bit encryption. This level of encryption is one of the best currently supported by consumer web browsers.
What about Security ?
Your Work (View details)
Scanned Documents(View details)
Necessary Business Information
Conversion to Spreadsheet (View details)(After thorough verification)
Entered in QuickBooks (View details)(By qualified operators)
Final Checking (By Supervising CA)
Your Completed Work
Work Flow
P
R
O
C
E
S
S
ET’S ACCOUNT
FOLDER
LIST OF CLIENTS
CLIENT
TO BE PROCESSED
ERRORS & REVIEWS
COMPLETED
ERROR LOG
NOTE:
• Client Information will be provided in CLIENTS folder.
• Only concerned Folder and Files are accessible
Folders and Path
Bank Of America
Date Particulars Check No. Deposit Withdrawl Balance Remarks06/01/02 Opening Balance 292.1206/03/02 Check 3614 300.00 (7.88)06/03/02 Deposit 2550.00 2542.1206/04/02 Check 3606 500.00 2042.1206/04/02 Check 3610 16.21 2025.9106/05/02 Check 3609 108.49 1917.4206/05/02 Check 3612 87.00 1830.4206/05/02 Check 3615 55.00 1775.4206/05/02 Check 3616 300.00 1475.4206/06/02 Check 3617 451.47 1023.9506/06/02 ATM Withdrawl 100.00 923.9506/07/02 Check 3575 300.00 623.9506/07/02 Check 3577 100.00 523.9506/07/02 Check 3621 62.95 461.0006/07/02 Sprintpcs Custcare 100.00 361.0006/10/02 Check 3618 125.00 236.0006/10/02 Check 3619 300.00 (64.00)06/10/02 Check 3624 69.43 (133.43)06/10/02 Check 3625 6.04 (139.47)06/10/02 Check 3626 7.68 (147.15)06/10/02 Shell No. 574225467 15.27 (162.42)06/11/02 Check 3622 44.26 (206.68)
Spreadsheet
QuickBooks Pro
Sample Bank Statement
Sample Bills
Sample Bills
Sample Bank Statement
Payroll Services
Benefits Administration
Records Management
HR Services
Data Management
Content Conversion
BCP Partner
E-publishing
Policy Administration
Administrative & Other Services
Objective Safe guard internal as well as client’s data
Minimize potential loss of time in case of disruption
Build a framework of recovery
Simply put ... the show must go on.
Implementation Mirror Server at Falta Special Economic Zone, 60 km away from Calcutta.
Recovery within 12 hours for critical processes and 36 hours for second stage critical processes.
Well organized tech support to avoid negative fallouts in the unlikely event of major disruption.
Business Continuity Plan
Our facility spans over 60,000 sq. ft in the IT hub of Calcutta - Salt Lake Electronics Complex, with the likes of IBM, TCS, Agilent, Wipro etc. in the vicinity.
ITC recognizes the fact that productivity and infrastructure are correlated.
For a virtual tour of our facility, please click here
Infrastructure & Technology….
Facility Tour ….
ITC’s team is its most valuable asset. All our specialists have a passion for excellence. COMMITMENT to client service and satisfaction is the key drive.
The customized training gears them to handle the anticipated growth and stand at the forefront in the industry.
They support our vision and provide speedy and consistent delivery of services.
ITC’s team is hand picked to meet client’s specific requirement with the biggest emphasis on attitude and not merely experience.
TheTeam …. … Committed to Excellence
Managing Director FCA, FICWA (2nd Rank in India, 1988)
Executive Director AICWA (1995)
CFO FCA (1987)
Director B.Tech, IIT (1989)
Director FCA, CFA, AICWA, ACS
Leader – Operations FCA (1997)
Leader – Business Development
CFA (2000)
Leader – Technology PGDCA (2000)
Leader – Analysis ACA (2001)
Leader – Human Resource MBA (2000)
Click hereFor an interesting insight into our recruitment process
The Management Team
Eligibility Criteria 1st Class Commerce Graduates Age between 20-27 Excellent communication skills in English. Computer Savvy
Aptitude Test Written English, Grammar, vocabulary & Comprehension following market standards (TOEFL) Logical Reasoning Specific domain knowledge testing
Interview & Group Discussion Verbal Communication Skills & quality of expression Attitude and commitment Team Spirit
The Recruitment Process – Stage I
Intensive Training and Evaluation :
Accounting Software – Quickbooks, Tally, Sage, Peachtree
International Accounting Standard Knowledge with special focus on the client’s country (e.g. US GAAP).
Business Practices.
Technical and Soft skills
Industry Exposure
The Training Process – Stage III
ITC Software is an advanced information technology solutions provider, focused on the global commercial and scientific markets.
With over 4047 software engineers in the Americas, Europe, Russia and Asia, and a host of world-renowned scientists at, inter alia, Harvard and MIT, ITC Software’s services range from research & development in finance, bioinformatics and FEA engineering, to cutting-edge custom software development and maintenance services in most industry verticals, to the turnkey establishment of Offshore IT Centers.
ITC Software has won numerous international awards and its centers are ISO 9001:2000 certified and CMMI level 4 pre-certified. Pricing is extremely competitive for both complex scientific applications such as bioinformatics and biomechanics, and commercial software development projects.
We hope you enjoyed our presentation !
Please call or email us, if you have any questions, need more information, would like to embark on a research project, or require software development services
Tel. +1 978 287 [email protected]
Become a high performance enterprise with Strategic Outsourcing, visit www.itcsoftware.com
Thank you!
Committed to Excellence …
ITC Software
phone: +1 978 287 4855Thank You
ITC Software
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