THE SEVEN C’S IN NURSE/PHYSICIAN

RELATIONSHIP

RECOGNIZING THE SEVEN C’s

⬜ Communication⬜ Collaboration⬜ Conflict Resolution⬜ Culture⬜ Control⬜ Change⬜ Competence

OBJECTIVE OF THE WORKSHOP

⬜ Recognize the problem ⬜ Recognize the need to correct ⬜ Recognize the need to resolve ⬜ Change our mind set and be more open

to new ideas⬜ Recognize that healthy work environment

reduces stress⬜ Recognize that a healthy work

environment increases productivity, saves lives and money

ACTION PLAN⬜ IT IS UP TO US TO SOLVE THIS PROBLEM

Communication⬜ Avoid unproductive complaining⬜ Communicate effectively⬜ Choose your words carefully⬜ Check your body language and tone⬜ Communicate with tact and diplomacy⬜ Communicate professionally ⬜ Listen carefully before contributing

Collaboration⬜ Be open to work with others⬜ Be cooperative⬜ Be open to share your ideas⬜ Be open to share the problem⬜ Be part of the problem solver⬜ Be ready to compromise⬜ Recognize & understand others point of

view⬜ Be a team player⬜ Collaboration takes us to make it work

not “You”

Conflict⬜ Conflict helps to raise awareness of a

problem⬜ Helps people learn how to recognize

differences⬜ It is beneficial if used in a positive way

and forces collaboration⬜ Can bring about a change⬜ Can help people be real and think for

themselves

Culture⬜ Cultural awareness is key⬜ Culture emphasizes value and diversity⬜ Cultural awareness eliminates

misconceptions⬜ Cultural awareness breeds mutual

respect for our differences⬜ Cultural awareness helps us understand

and accept others for their uniqueness⬜ Cultural awareness is deeper than an

“accent” and appearance there is always a commonality

Control ⬜ Control on whose part?⬜ Be ready to be part of the team⬜ Be ready to take the back seat

sometimes⬜ Put aside your ego⬜ Be open to accept other peoples ideas⬜ Two heads are always better than one

Change⬜ Change breeds challenges⬜ Change takes time⬜ Change is a process⬜ Change creates opportunities⬜ The main idea for change is to change

the mind set and be open to new ideas

Competence⬜ Competence enhances confidence⬜ Competence increases productivity⬜ Competence saves time, money and cuts

wastes⬜ Competence improves quality⬜ Competence commands respect

Challenge Activity

⬜ Assess your communication skills on a scale of 1-5(1 being the highest and 5 the lowest). How do you rate?

⬜ On a scale of 1-5 how well can you manage your emotions (1 being the highest & 5 the lowest)

⬜ Have you ever communicated without engaging your brain?

⬜ On a scale of 1-5 how is your organization doing in bridging the communication gap between professionals?(1 being the highest & 5 the lowest)

⬜ How do you think you are doing in comparison to your colleagues?

Challenge Exercise⬜ How would you define a relationship in

one sentence making use of some of the seven C’s from this workshop.

Something to remember⬜ “It is good to be individually brilliant and

to have a strong core competency unless you are able to harness each others core competency, you will always perform below par because there will always be areas someone else does better than you”

Food for thought⬜ A “C” a day bridges the gap per day

Conclusion⬜ The Nurse/Physician relationship is

working together in a professional manner by sharing problems and debugging conflicts and communicating respectfully and effectively amongst one another to come to a consensus for a common goal and the good of all.