THE SEVEN CS IN NURSE/PHYSICIAN RELATIONSHIP

RECOGNIZING THE SEVEN CsCommunicationCollaborationConflict ResolutionCultureControlChangeCompetenceOBJECTIVE OF THE WORKSHOPRecognize the problem Recognize the need to correct Recognize the need to resolve Change our mind set and be more open to new ideasRecognize that healthy work environment reduces stressRecognize that a healthy work environment increases productivity, saves lives and moneyACTION PLANIT IS UP TO US TO SOLVE THIS PROBLEM

CommunicationAvoid unproductive complainingCommunicate effectivelyChoose your words carefullyCheck your body language and toneCommunicate with tact and diplomacyCommunicate professionally Listen carefully before contributingCollaborationBe open to work with othersBe cooperativeBe open to share your ideasBe open to share the problemBe part of the problem solverBe ready to compromiseRecognize & understand others point of viewBe a team playerCollaboration takes us to make it work not You ConflictConflict helps to raise awareness of a problemHelps people learn how to recognize differencesIt is beneficial if used in a positive way and forces collaborationCan bring about a changeCan help people be real and think for themselves CultureCultural awareness is keyCulture emphasizes value and diversityCultural awareness eliminates misconceptionsCultural awareness breeds mutual respect for our differencesCultural awareness helps us understand and accept others for their uniquenessCultural awareness is deeper than an accent and appearance there is always a commonality

Control Control on whose part?Be ready to be part of the teamBe ready to take the back seat sometimesPut aside your egoBe open to accept other peoples ideasTwo heads are always better than oneChangeChange breeds challengesChange takes timeChange is a processChange creates opportunitiesThe main idea for change is to change the mind set and be open to new ideasCompetenceCompetence enhances confidenceCompetence increases productivityCompetence saves time, money and cuts wastesCompetence improves qualityCompetence commands respectChallenge ActivityAssess your communication skills on a scale of 1-5(1 being the highest and 5 the lowest). How do you rate?On a scale of 1-5 how well can you manage your emotions (1 being the highest & 5 the lowest)Have you ever communicated without engaging your brain?On a scale of 1-5 how is your organization doing in bridging the communication gap between professionals?(1 being the highest & 5 the lowest)How do you think you are doing in comparison to your colleagues?

Challenge ExerciseHow would you define a relationship in one sentence making use of some of the seven Cs from this workshop.

Something to rememberIt is good to be individually brilliant and to have a strong core competency unless you are able to harness each others core competency, you will always perform below par because there will always be areas someone else does better than you

Food for thoughtA C a day bridges the gap per day

ConclusionThe Nurse/Physician relationship is working together in a professional manner by sharing problems and debugging conflicts and communicating respectfully and effectively amongst one another to come to a consensus for a common goal and the good of all.