The Selection and Evaluation Process

8/11/2019 The Selection and Evaluation Process

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Presented by:

AMNA IFTIKHARAZKA SHAFQAT

WAFA KHUSNOOD

ANEEZAH ARIF

ADEEL AHMED

MUHAMMAD HARISDANIYAL DABEER


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FAYSAL BANK

Incorporated in Pakistan on October 3, 1994250 branches in all major cities

It offers:

commercial

consumer

corporate and Islamic banking services

Long term credit rating of "AA"

Short term credit rating of "A1+"


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FAYSAL BANK

Vision:Excellence in all that we do.

Mission Statement:

Achieve leadership in providing financial services in

chosen markets through innovation


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BUSINESS MODEL OF FAYSAL BANK

Faysal Bank

DepositProducts

1. Faysalsahulat

2. FaysalBusiness First

3. Faysal Izafa

4.Faysal Basic

BankingAccount

5.FaysalPremium

6.Faysal Marketlink

ConsumerLending

1.Faysal BankCredit Cards

2.Faysal CarFinance

3.Faysal HomeFinance

4. FaysalKhushaal Kisan

Scheme

RetailServices

1.Faysal Pocketmate

2.Faysal e-statement

3.Internet Banking

4.SMS Alert

5.Western Union

Corporate BankingServices

1.CorporateFinancing

2.SME Financing

3.TradeFinancing

4.CashManagement

5.FinancialInstitutions

IslamicServices

1.Kamil BusinessAccount

2.Current Account

3.Saving Account

4.Murabaha5.Islamic Rates &

Branches

Bank assurance

UNIT ILNKED

PRODUCTS

-Education Plan-Saving Plan

VALUE ADDED

PRODUCTS

-Family

Assurance Plan

-Health plan


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VALUE CHAIN MODEL OF FAYSAL BANK

Support Activities for HR, Management, IT and Procurementdepartment

SYMBOLS

Inbound Logistics

SYMBOLS

Operation, Sales & marketingand Service

Alexxo Service Desk , CustomerService Manager, , System

Access

Primary Activities are furthercategorized into following

Outbound Logistics

Siebel CRM, SYMBOLS,SunGard Ambit, Cardpro, HP

power credit card system


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BUSINESS PRESSURES FACED by THE

FAYSAL BANK

Provision against Loans, Advances and Investments

Restructuring due to Extensions provided by the

State Bank of Pakistan


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CHALLENGES FACED by THE FAYSAL

BANK

Installing Software updates and screensavers acrossthe Business

Slow Inventory Reporting

Insecure IT infrastructure

Calls to the Help Desk


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FUNCTIONAL AREAS AND THEIR

FUNCTIONS WITHIN THE ORGANIZATION:

Customer Service DepartmentAccount Opening

Cash Dealing

Documentary Credit Department

Credit Administration Department

Credit Operations Department

Accounts & general Services Department

Foreign Exchange Department


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FAYSAL BANKS KEY SUCCESS

FACTORS:

Passion

Responsiveness

Innovation

Compassion


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INFORMATION SYSTEMS USED BY THE

BANK:

Faysal bank have IT infrastructure powered by IMB;

advanced 570p

Database: Oracle platform 10g -11i

Core banking Oracle application: Symbols implemented by SunGard

TCL (RBS)

Human Resource Management System

SIEBELS customer relationship managementsystem.


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IT VISION OF FAYSAL BANK:

To provide an innovative and progressive IT

infrastructure that could provide best solutions for

the banking system of Faysal Bank ltd.


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EVOLUTION OF IS IN FBL:

IT infrastructure at Faysal Bank went through many

evolutionary changes in the past years. But the

present IT infrastructure was powered by IMB;

advanced 570p.


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DATABASE:

Database of Faysal Bank was based initially onOracle platform 10g -11i. Now, it comprises of:

Seibel CRM

Alexxo service desk

SunGards SYMBOLS

SunGards System Ac

SunGard Ambit


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THE SELECTION AND EVALUATION PROCESS

Step 1: Business projects department is given requirements.

Evaluates the requirements.

Step 2:

Business projects department sends all the evaluated

requirements to the IT infrastructure department.

IT infrastructure department analyses how those

requirements could me met.


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Step 3:

IT infrastructure department sends the specifications to

the service delivery department which analyses cost and

feasibility.

Step 4:

Final report sent to the senior management for budget

allocation,After approval business project department acts as a

liaison between the vendor and the bank.



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Step 5:

After the vendor is selected, system is tested.

Feedback collected from communications and operations

department.

Step 6:

Manpower development is done by the vendor.



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IMPLEMENTATION OF THE SYSTEM

Resistance to change:

Little or no resistance as all the employees are computer

literates.

Failures and redefining strategies:

Power cut a major issue.

Service delivery department has structured a team;

system team. It takes preventive measures.

Network structural based monitoring.


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HINDERANCES IN MEETING BUSINESS

OBJECTIVES

EMPLOYEE SATISFACTION: CENTRALIZED ACTIVE DIRECTORY SERVICE:

Difficult to manage hundreds of domains.

Small IT team had to deal with it resulting in inefficiency and

ineffectiveness

Later, deployed an active directory service powered by Microsoft.

It reduced the number of servers from 130 to 14.

New updates are installed automatically.

ORACLE HRMS: Integration of symbols and oracle payroll system.

The Core HR, Payroll, Self-Service and recruitment modules have

been successfully deployed.

Enables bank to address policy issues to make FBL an excellent

employer.


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TYPES OF INFORMATION SYSTEMS:

SIEBLE CRM

ALEXXO service desk

SYMBOLS

Ambit EBSCustomer service manager

Card pro

HP power credit card system


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SEIBLE CRM

Value to the BusinessProcess

Contact Center Solution

Functions resolve issues faster

transfer services request

to field engineers

manages inbound

customer interactions

service request

management


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Alexxo service Desk


IT Service Management

Functions integrates the directory

and lotus notes


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SYMBOLS


core banking solution

Functions account opening

banking transactions

credit card payments


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Ambit EBS


on time processing

capabilities

Functions Facilitate front office

operations

support international

banking requirements


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CUSTOMER SERVICE MANAGER


single view of the

customers

Functions different marketing

campaigns for customer

base

facilitates integrated

customer

communications


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CardPro


payment and credit card

solution

FunctionsProcesses:

transaction

authorizations

dispute and chargebackmanagement

merchant account

management

payments and collections

management


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HP Power Credit Card System


manages RBSs core

credit card issuance

system

Functions transaction

authorizations

online statements and

redemptions

Fraud detections

analytical

recommendations


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Ethical and Social Issues

Credit Cards and Invasion of Privacy

Convenience vs. Privacy

Mechanization Replacing Human Skills


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Purpose: Provide guidance

Outline the Bank Policy

Applicability: Entire Organization (unless and until mentioned)

Responsibility to Comply:

All the members of the organization

Handling of Privacy Concerns: Compliance departmentIT service risk management


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Installation of SoftwaresMore Secure Systems

Ease of Troubleshooting

No need to call the IT department


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IT Simplifies the Infrastructure Management: Easy to manage

Security of IT Infrastructure:

Automatic Updates leading to reliable and secured

infrastructure

Problem Solving:

Easy to diagnose and solve the problems


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Timely Inventory Reporting:

Less time to update inventory

Keep track of Hardware

Low Server and Administration Costs: Server numbers reduced from 130 14


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Step-by-Step Procedure

Checking of Systems Compatibility

Checking of System EffectivenessTraining Sections

Involvement of

Senior Management

Business Projects Department

IT Department

Cost Analyses


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Beneficial:

Timing

Synergies

Price

Sequential Step Implementation

Persistent Spending on IT


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Continuous Adaptation

New IT Technologies

Dont be the First Mover

Spend Less on IT

Assess Risk

Documents

The Selection and Evaluation Process