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The Secret to Winning the Retention and Redeployment Battle
▪ Rick Bowman, CEO, Shiftgig▪ Kyle Decker, Owner & CEO, The Job Center▪ Adrianne Nelson, Senior Director, CCWP, SIA
Speakers:
Sponsored and presented by
August 27, 2019
SIA | Staffing Industry Analysts Corporate Membership Webinar
Staffing Industry Analysts Product Overview
SIA | Staffing Industry Analysts Corporate Membership Webinar
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SIA | Staffing Industry Analysts Corporate Membership Webinar
Our speakers today:
▪ Kyle Decker, Owner & CEO, The Job Center
Moderator: ▪ Adrianne Nelson,
Senior Director, CCWP, SIA
▪ Rick Bowman, CEO, Shiftgig
SIA | Staffing Industry Analysts Corporate Membership Webinar
AGENDA● SIA Research● Top Challenges Facing Staffing Agencies Today ● How Marketplace Technology is Transforming The Job
Center● What’s Next for The Job Center? ● Q&A
SIA | Staffing Industry Analysts Corporate Membership Webinar
▪ From Clients – being treated with same
respect/friendliness as regular employees
– quality of job orientation– clarity of responsibilities
& goals
What do temps want?
Source 2018 SIA Temporary Worker Survey
▪ From Staffing Firms– trustworthiness of the
agency– relationship with recruiter– responsiveness– quality of assignments
SIA | Staffing Industry Analysts Corporate Membership Webinar
Why do temps quit?▪ Felt ostracized, no one paid much attention to me▪ Not the job I was told it would be▪ Lack of training, just thrown into it▪ Pay/benefits not delivered as promised▪ Commute longer/more difficult than expected▪ Another employer offered me a better job▪ Unpleasant work environment/didn’t like manager or
coworkersSource: 2018 SIA Temporary Worker Survey
SIA | Staffing Industry Analysts Corporate Membership Webinar
Coaching is key…
Source: 2018 SIA Temporary Worker Survey
SIA | Staffing Industry Analysts Corporate Membership Webinar
▪ Act more in the interest of recruits▪ Do a better job preparing recruits for
interview/assignment▪ Find better work/more perm
opportunities▪ Improve communication▪ Be more honest/transparent
5 Ways Recruiters Can Better Serve Workers
Source 2019 SIA Temporary Worker Survey
SIA | Staffing Industry Analysts Corporate Membership Webinar
Talent Acquisition Technology Solutions
Applicant Tracking Systems (ATS)Vendor Management Systems (VMS)Software IntegratorsWorkforce Analytics
Psychometric AssessmentsSkills TestsInterviewing Platforms
Online Job Advertising
Job boardsJob aggregatorsSocial media job sitesCommunity sitesOnline classifiedsProgrammatic job ads/job distributorsJob post optimizers
Human CloudOnline staffingCrowdsourcingOnline work services
Sourcing Automation Resume Parsing/Search-Match ToolsPeople aggregatorsSourcing process automation platformsIntelligent sourcing management systems
Employee ReferralsRecruitment Aggregators
Texting/Email TechnologyRecruitment ChatbotsEngagement Platforms
Background Check VerificationSocial Media Screening
Source: Staffing Industry Analysts
SIA | Staffing Industry Analysts Corporate Membership Webinar
Human Cloud/Online Staffing AwarenessAware of but not pursuing,
48%
Considering building,
aquiring or partnering in 2
years, 30%
Current partners with,
14%
Own or invested in,
5%
Not aware of, 9%
Source: 2017 SIA Staffing Firm Survey
The Secret to Winning the Retention and Redeployment Battle
Work Sucks...
Workers don’t feel connected to their
employer.
Workers churn and “ghost”
Workers lack a voice.
Jobs are stagnant.
...But We Can Make it Better
...But We Can Make it Better
Attract
...But We Can Make it Better
Redeploy
Attract
...But We Can Make it Better
Redeploy
Engage
Attract
...But We Can Make it Better
Redeploy
Engage
Grow
Attract
How Marketplace Technology is Helping TJC
Three interconnected applications power our Deploy marketplace.
Operations ManagerWeb-based dashboard
How Marketplace Technology is Helping TJC
BusinessWeb and mobile for
client/field
Operations ManagerWeb-based dashboard
Three interconnected applications power our Deploy marketplace.
How Marketplace Technology is Helping TJC
BusinessWeb and mobile for
client/field
Operations ManagerWeb-based dashboard
WorkerNative mobile self-service
Three interconnected applications power our Deploy marketplace.
Meet The Job Center
How Marketplace Technology is Helping TJC
Chelsielikes the flexibility to pick up shifts that work around
her busy schedule.
Narianasays she loves the people she works with & how easy the app is to use!
Jorgeloves that he is able to provide feedback daily when using the
app.
Feedback Loop
Feedback is valuable and can make a huge impact on worker satisfaction.
Conversely, feedback can be dangerous if not acted on.
Our Learnings from
The Future of The Job Center
Summary
Feedback is a critical engagement tool.
Empower your workforce with choice and flexibility.
Digital transformation will allow you to attract new talent.
Enable opportunities for growth and development.
SIA | Staffing Industry Analysts Corporate Membership Webinar
Keys to Retention & Redeployment
§ Know what sets you apart§ Elevate the candidate
experience§ Hire faster§ Upgrade referral programs§ Ongoing internal
education
§ Community based skills focus
§ Online/inhouse training & incentives
§ Know & leverage technology
SIA | Staffing Industry Analysts Corporate Membership Webinar
Time for Your Questions…
SIA | Staffing Industry Analysts Corporate Membership Webinar
§ Temporary Worker Survey 2019: Full Report§ North America Staffing Company Survey 2018: Full Report§ Talent Acquisition Technology Ecosystem§ Introduction to Sourcing Automation Technologies
SIA Resources for Corporate Members
SIA | Staffing Industry Analysts Corporate Membership Webinar
SIA WebinarsOnly SIA Corporate Members may access ALL webinars on demand at www.staffingindustry.com
SIA | Staffing Industry Analysts Corporate Membership Webinar
▪ Copies of the slides and a link to the audio recording will be distributed to all attendees within 48 hours following the webinar.
▪ A replay of the webinar will be available for Corporate Members at www.staffingindustry.com.
SIA | Staffing Industry Analysts Corporate Membership Webinar
Founded in 1989, SIA is the global advisor on staffing and workforce solutions. Our proprietary research covers all categories of employed and non-employed work including temporary staffing, independent contracting and other types of contingent labor. SIA’s independent and objective analysis provides insights into the services and suppliers operating in the workforce solutions ecosystem including staffing firms, managed service providers, recruitment process outsourcers, payrolling/compliance firms and talent acquisition technology specialists such as vendor management systems, online staffing platforms, crowdsourcing and online work services. We also provide training and accreditation with our unique Certified Contingent Workforce Professional (CCWP) program.
Known for our award-winning content, data, support tools, publications, executive conferences and events, we help both suppliersand buyers of workforce solutions make better-informed decisions that improve business results and minimize risk.As a division of the international business media company, Crain Communications Inc., SIA is headquartered in Mountain View, California, with offices in London, England.
For more information: www.staffingindustry.com
For global coverage across the workforce solutions ecosystem, follow us @SIAnalystsand connect via
About Staffing Industry Analysts (SIA)
PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.
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