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The Highland Council
Joyce BrownLibrary Service
&Linda Clark
Training & Development
The Highland Council
Introduction- who, why & howWhat we did
When & whereMethods
Questions
The Highland Council
IT EducatorIT Educator
18 participants
Net Navigator & Information Net Navigator & Information ConsultantConsultant
22 participants
IT EDUCATORJoyce Brown & Linda Clark
IT Educator
DAYDAY 1110.30-3.30 e-learning centre,
Inverness
Induction:
Aims & Objectives
Introduction to CBT
IT Educator
DAYDAY 226 hours over a 6 week period
in the workplace
Computer-based Training:
Customers, Conflict & Confrontation
The Manager as Coach & Counsellor
IT Educator
DAY 3 or 4DAY 3 or 410.30-3.30 e-learning centre, Inverness
Workshop & Theory:
The ProcessCommunication Skills
Why & How People Learn
Learning Blocks
IT Educator
DAY 5 & 6DAY 5 & 6 12 hours over a 6 week period
in the workplace
Practical:
PreparationTraining
Recording
IT Educator
DAYDAY 7710.30-3.30 e-learning centre, Inverness
EvaluationSummary & Conclusions
NET NAVIGATOR & INFORMATION CONSULTANT
Norman Newton & Linda Clark
Net Navigator & Information Consultant
Part one:Part one:
One day training session
Part two:Part two:
Practical exercises in the work place
Search engines & Search strategies
Evaluating websites
ICT in Library enquiries
Information services & alerting services
Information partnerships
Presenting results
Workplace case studies -
Report Enquiries
Net Navigator & Information Consultant
The Highland Council
Evaluation of the coursesWhat next
What we still have to do
The Highland Council
Questions?
