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The Enterprise Network Partner: Management AND Transformation. Bruce Rowland. Agenda. The Managed Services Market Enterprise Customer Benefits Selecting a Vendor Conclusions. Managed Services . Market. Scope. Managed Services market undergoing significant growth - PowerPoint PPT Presentation
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The Enterprise Network Partner:
Management AND Transformation
Bruce Rowland
Agenda The Managed Services Market Enterprise Customer Benefits Selecting a Vendor Conclusions
Managed Services
Market Scope
Managed Services market undergoing significant growth
Entrants: Network Equipment Providers, Network Service Providers, System Integrators, IT Consultants
Applications hosting
Network monitoring Fault resolution Full network
outsourcing
Enterprise Needs
Dedicated expertise Teams of experts to partner to define and develop a tailored solution that will benefit the business.
Close partnership in solution customization Being kept fully informed during development of a solution to meet evolving business needs before it is integrated into the system.
Flexible and transparent development methodologyGlobal expertise in thousands of large-scale transformation projects, across all industries, in network integration, applications, security and support systems.
End-to-end enterprise services For voice, data and applications enhanced with a complete security solution, building a foundation for the company’s overall security strategy in addition to minimizing security risks.
Outsourcing Benefits Operating expense reduction
– 15% to 20% reduction off baseline – Like-for-like services for less cost
Contractually committed service levels Variable cost structure
– Charges vary with volumes of work– Growth or reduction of service becomes a known cost
Project driven transformations– Creation of efficiency, incremental business value– Examples include IP Transformation, MPLS, mobile applications
Higher level of service within standard ITIL functions Indirect Value
– Access to network technologies expertise– Reduces IT workload – Overhead allocations can be reduced in procurement, HR, Finance– Reduction of business risk associated with network outages
Enterprise NetworkEnterprise structure Scope & Reach
– Remote office– Campus facilities– Home office
Carriers– Voice– Data– Mobility– Nextgen technology
Partners Customers Intruders
Network Outsourcing: Manage, Maintain and Evolve
Network Management & Maintenance– Monitor– Break/fix– Change– Update– Configure – Protect– Acquire
Evolve: Enterprise IT Transformations
VoIP & Unified Communication: network convergence & integrated communication services for enterprise associates enhancing productivity. Business process integration with real-time communication media with unified messaging.
Contact Center Update: integrated customer/client interface and service delivery solution using multiple communication media, intelligent routing and business work flow in a converged network environment.
Enterprise Security Refresh: comprehensive expert assessment of enterprise security implementation and practices. Drives cost-effective, more secure and more manageable design and network implementation.
Wireless Enterprise: expands network support for mobility within enterprise campuses. Resulting in enhanced service continuity, security, manageability and cost structure.
WAN Optimization: MPLS and application acceleration dramatically reduces transport capacity & costs, adds quality of service to communication applications, and lowers transport delay. Facilitates introduction of new end-user services.
Enterprise Partner
Characteristics of the Ideal Partner:– Works directly with the CIO– Manages external IT partners and suppliers– Understands enterprise network technology– Understand enterprise communications– Understand voice and data carriers, both fixed and mobile– Understands carrier equipment and networks of the carriers– Experienced working in a multi-vendor environment– No vested interest in the enterprise’s other expense streams– Experienced in management– Experienced in transformation
One Vendor or Two?
Network Outsourcing Contexts– One vendor for outsourcing,
one for out-tasking• Risk: incomplete integration;
not understanding the needs of the constituency
– Single vendor for outsourcing and network transformation• Those managing a network
day-to-day are in the best position to transform it – and re-integrate it
Enterprise Choice
Network Outsourcing Vendors– IT Consultants and System Integrators• Often strong at IT and Business Processes; lack depth in network equipment,
particularly in the carrier segments
– Network Service Providers• Strong at delivering bandwidth and network connectivity and communication
services; lack depth in equipment and enterprise architectures
– Network Solution & Equipment Providers• Designs, deploys, operates and maintains multi-vendor network equipment• Understands equipment, networks and enterprise and carrier needs, solutions and
directions• Has established strong partnerships with the service providers and system
integrators, both supporting them and working side-by-side
Conclusion
Opportunity for Providers and Enterprises – Large global outsourcing and managed services market opening to
serve enterprise customers– Broad and growing need for enterprise IP transformations– With a single partner to monitor, maintain, plan and transform
their networks and communications, enterprises benefit with strong & secure network, predicable finances, and the ability to focus on their core businesses