BridgetheOctober 2014 | Vol 18 | No. 2

14 Young Professionals Network gets updated look 19 Welcome to our

newest Community Builders

TERRY BRADSHAWFOOTBALL GREAT AND ACCLAIMED SPEAKER

TO HEADLINE 2014 VOICES OF VISION

October 2014 Bridge Cover.indd 1 9/24/14 8:33 AM

Message to MembersAstounding. Extraordinary. Staggering.

No matter what word you use to describe what it was like for Fargo to host ESPN College GameDay for the second year in a row, it will no doubt accurately describe the experience. This distinct honor is one we should all be proud of because the show afforded our community a national spotlight yet again.

For the second year in a row, the nation saw what makes this community a great place to live, work, play and do business.

For the second year in a row, sports fans across the country glimpsed the intense level of pride this community has in its college athletic programs.

For the second year in a row, many downtown businesses experienced a financial windfall unlike any other that began Wednesday night when the crew arrived and lasted through the day on Saturday as the last revelers enjoyed the limelight afforded by a national television show being broadcast in front of a local trademark.

While GameDay in Fargo is certainly something to be proud of, we shouldn’t forget about all the other reasons we can be proud of this community that we are fortunate to call home.

For example, Forbes magazine recently announced that Fargo topped its list of best small places for business and careers. The Lumina Foundation listed Minnesota in second place and North Dakota in fourth place when it comes to the best-educated states. Don’t forget that North Dakota is the best state for women entrepreneurs, according to the annual OPEN State of Women-Owned Business report.

It’s an exciting time to be in this community, and we at The Chamber are proud to represent so many incredible businesses and employees who are working together to improve our metro. We think you are all pretty extraordinary yourselves.

Thank you for your membership,

Craig WhitneyPresident/CEOThe Chamber

Board of DirectorsDoug Restemayer D-S Beverages, Inc. Chair of the BoardJon Riewer Eventide Senior Living Communities Chair ElectJudd Graham Wells Fargo Bank, N.A. TreasurerBernie Dardis Indigo Signworks Immediate Past ChairThomas Astrup American Crystal Sugar CompanyChuck Driscoll Red River Refrigeration, Inc. Jodi Duncan Flint Communications, Inc.Don Gronke State Farm InsuranceKatie Hasbargen MicrosoftPeggy Kennedy Minnesota State Community and Technical CollegeNorm Leslie National Hospitality ServicesKathy Lewin City of West FargoPaul Richard Sanford HealthSteve Swiontek Gate City BankJeff Volk Moore Engineerig, Inc.

Chamber StaffCraig Whitney President/CEOJim Parsons Vice President of Finance/OperationsJulie Doggett Information Systems AdministratorDarren Dunlop Business Development ManagerSamantha Gust Program Coordinator - Leadership FMWFJessica Lee Government Affairs & Advocacy ManagerTracy Meckler Membership Sales ManagerGail Petersen Membership Relations CoordinatorElly Peterson Program Coordinator - Young Professionals NetworkTracy Powell Director of Events & ProgramsBobbi Jo Rehder Events CoordinatorKaylyn Stroh Publications & Program Marketing CoordinatorDanielle Teigen Communications & Marketing ManagerMickayla Thompson Administrative Services CoordinatorJulie Yourczek Administrative Support Coordinator

THE BRIDGE (USPS 124-430) is published monthly by the Fargo Moorhead West Fargo Chamber. For each issue received, $3.50 of membership dues are applied toward subscription of the newsletter. Periodicals Postage Paid at Fargo, ND 58102 and at additional mailing offices. Publication No. 124430. POSTMASTER: Send address changes to The Bridge, PO Box 2443, Fargo, ND 58108-2443; 218.233.1100.

2 | October 2014

In this Issue

621

3329

36

Fourth Annual MeetingHighlights past year, recognizes volunteers and leaders

Member News

Community Calendar

Member ProfileFind out how the United Way of Cass-Clay is sharpening its focus

Chamber Events

Terry Bradshaw Mixes Humor, Common Sense and Personal Successes in Business Message

Thursday, November 13 | Noon to 1:30 p.m.Ramada Plaza & Suites and Conference Center, 1635 42nd Street South, Fargo

In November, Terry Bradshaw will bring his larger-than-life personality to the metro when he headlines The Chamber’s fifth annual Voices of Vision. His presentation, titled “Why Not Your Best?” will focus on what makes organizations successful despite constant change and competition. He will challenge you to rethink sacrifice as you contemplate the power of positivity in achieving success.

Bradshaw is most known for his football fame, and after retiring from football in 1984, he moved into broadcast. He quickly became one of the NFL’s most colorful commentators, and he currently serves as co-host and analyst on Fox NFL Sunday, a four-time Emmy Award winning program.

Television isn’t his only arena. Bradshaw starred in the feature film “Failure to Launch” and voiced a character in the animated film “Robots.” He’s also been a guest star on several television series and hosted his own talk show, “The Home Team with Terry Bradshaw.”

Bradshaw has also released four albums, two of which were top-selling gospel records, and his cover of Hank Williams’ “I’m So Lonesome I Could Cry” became a Top 10 country hit. He currently tours the nation with his stage production “Terry Bradshaw: America’s

Favorite Dumb Blonde…A Life in Four Quarters” that features stories, jokes and singing.

The author of five books, Bradshaw is one of the most energetic and motivating speakers in the country, and he has spoken at a variety of events ranging from technology conferences to commencement addresses to annual meetings.

Bradshaw has channeled his celebrity status toward philanthropic endeavors, earning him awards from Big Sisters of America and the National Father’s Day Council. He earned an Alumni Career Achievement Award from the NFL in 2001; that same year, Bradshaw became the only football player to earn a star on the Hollywood Walk of Fame.

Prolific PerformerIn addition to his football prowess, Bradshaw has an uncanny ability to tailor his message to whatever audience he is speaking to. Here are a few of the different venues he has spoken at in recent years:§New England Institute of Technology§21st Annual FanFare for Education§Independent Insurance Agents & Brokers of America’s

Big “I” Convention §3rd Annual “Help…Hope…Healing” Luncheon to benefit

Depression and Bipolar Support Alliance Greater Houston§Indiana Chamber Awards§Boys & Girls Club of the Ozarks’ 2013 Thanks4Giving Gala

Diamond Sponsors

Event Production Sponsor

Social Media Partner

Silver SponsorsBell State Bank & Trust

Bremer Bank, N.A.Eide Bailly LLP

Eventide Senior Living Communities

First International Bank & TrustGate City Bank

Heritage Homes LLCKFGO-AM Mighty 790

KLJSpotlight Media, Inc.

Corporate Table SponsorsAlerus FinancialBank of the West

Bethany Retirement LivingBeverage Wholesalers, Inc.

Cass County Electric Cooperative Inc.

Choice FinancialCornerstone Bank

First Class MortgageGOLDMARK Property

ManagementHigh Point Networks LLC

InterceptEFTJLG Architects

MicrosoftMoore Engineering, Inc.

Nova Fire Protection, Inc.Praxair Distribution Inc.

Ramada Plaza & Suites and Conference Center

ROERSStarion Financial

U.S. BankWanzek Construction, Inc.

Gold Sponsors

fmwfchamber.com | 3

NO ONE KNOWS YOUR BUSINESS LIKE YOU. LET’S CHANGE THAT.

We get to know your business so we can help when the time is right. And right now, until October 31, we’re offering: • 30-year amortization on owner-occupied commercial real estate loans with a 5-year fixed rate term1

• We’re also waiving the loan origination fee2 on all business loans and lines up to $750,000 and on all commercial real estate loans up to $2 million.

Visit your local Bank of the West branch to learn more about other limited-time offers.

All offers are effective September 13, 2014 through October 31, 2014. Offers, terms, and conditions are subject to change at any time without prior notice. Other conditions, fees and restrictions may apply. Rates are subject to change and depend on terms. All loan offers require automatic payments from a Bank of the West business checking account. Loans and leases are subject to credit approval. Offers valid for applications received and completed between September 13, 2014 and October 31, 2014. Offers available for new Bank of the West loans only.1“Owner-occupied” is defined as occupying 51% or more of the space. Commercial properties only. Offer not available for some types of properties including residential properties. Offer applies to new, owner occupied commercial real estate loans with a 5-year term, 30-year amortization in loan amounts up to $2 million (Ag loans up to $1 million). Offer not available for refinancing existing Bank of the West commercial real estate loans. 2 Business Credit Solutions loan origination fee waiver does not apply to loan closing costs including but not limited to: appraisal, environmental, title, flood and rate buy down.

Member FDIC. Equal Housing Lender. © 2014 Bank of the West.

ESPN College GameDay Energizes Community For the second year in a row, the ESPN College GameDay bus and its enormous production

crew transformed Broadway in downtown Fargo into an outdoor television set, complete with four celebrated announcers, thousands of screaming fans and NDSU’s live Bison mascot, Corso.

The week between the announcement that ESPN would descend on the Red River Valley and the actual broadcast was a flurry of fandom and an outpouring of pride for a local university athletic team.

Downtown businesses immediately offered special packages as many festooned their buildings — inside and out — with green and gold.

“ESPN choosing NDSU for a GameDay broadcast again this year reflects well not only on the university and its players, but also on Fargo and North Dakota,” Sen. John Hoeven said in a press release.

At The Chamber’s Annual Meeting two days before the broadcast, President and CEO Craig Whitney presented an ESPN producer with a special gift made by Hebron Brick commemorating the network’s time in Fargo.

Excited spectators began lining the streets in the pre-dawn hours, and police estimated that about 9,000 fans filled downtown Fargo, a figure twice the estimate of the 2013 event. For two hours, a

plane flew over the crowd with a banner emblazoned with “The Chamber welcomes GameDay to Fargo,” and the crowd erupted in cheers when the championship banner was unfurled from the rooftop of a downtown building near the set.

The turnout did not disappoint ESPN. According to a Forum news article, producer Lee Fitting said Saturday’s crowd exceeded his expectations, and he looks forward to returning to Fargo as often as possible.

“There was not a better scene, I don’t think, in the history of ‘College GameDay' than what we had today,” Fitting said in the article.

4 | October 2014

Entrepreneurs Wanted

Put your ideas to work. We help entrepreneurs and start-ups

in high-tech industries gain a foothold

and move onto solid financial and

operational ground. For established

companies, we help advance

their research and development

initiatives. Programs include:

research and technology Park

FOR MORE INFORMATION CONTACT NDSU RESEARCH AND TECHNOLOGY PARKwww.ndsuresearchpark.com | 701.499.3603 john@ndsuresearchpark.com

• Technology innovation, commercialization, licensing and joint venture opportunities

• Entrepreneur Development - comprehensive business assistance, market research, educational events, mentoring and networking

• Financing, venture capital and strategic partnerships

• Access to talent

Save Money Save Time

P TF

GameDay photos courtesy of Rick Goin

fmwfchamber.com | 5

Presenting Sponsor

Event Production SponsorChairman Sponsor

Fourth Annual Meeting Highlights Past Year, Recognizes Volunteers and Leaders

At the Annual Meeting last month, The Chamber recognized its accomplishments during the past year, debuting its Year in Review video for the more than 650 attendees. Volunteers, committee chairs, outgoing and current Board of Directors members and Chamber staff were recognized for their commitment to the organization and its mission. The event concluded with a poignant presentation to the 2014 Legacy Leader Award recipients, Alexander Macdonald and Darrol Schroeder, whose friendship and incredible parallel careers were honored during a touching video presentation.

Social Media Partner

Legacy Sponsors

Bankers. Experts. Friends.

“It takes many people to make the work of this organization happen, and I am so proud to be able to

work with all our great staff and volunteers. Thank you, also, to my fellow Board members. Your commitment to this organization is instrumental

in our success.”

Doug Restemayer2014-15 Chair of the Board

6 | October 2014

Corporate Table SponsorsAlerus FinancialAvis Rent A Car

Bethany Retirement LivingBremer Bank, N.A.

Cass County Electric Cooperative Inc.Choice Financial

Cornerstone BankDawson Insurance

Eide Bailly LLPFargo Jet Center, Inc.

First International Bank & TrustFlint Communications, Inc.

Greater Fargo Moorhead Economic Development Corporation

Hannahers, Inc.Heartland Trust Compnay

Heritage Homes, LLCHoliday Inn Fargo

JLG ArchitectsKFGO-Midwest Communications

KLJMicrosoft

Midcontinent CommunicationsMoore Engineering, Inc.

NDSU Research & Technology Park

NDSCS - FargoNorth Dakota State University

Otter Tail CorporationPrudential Premier Real Estate

Ramada Plaza & Suites and Conference CenterROERS

U.S. BankWanzek Construction, Inc.

Warner and Company InsuranceWells Fargo Bank, N.A.

Western State Bank

“(Mac and Darrol) were never satisfied with status quo. They always wanted to be innovative…they demanded excellence from those under and around them. They do that to this day.”

Major General Mike Haugen

“Wow, that was close to being too much. Looking

at the list of previous honorees, I am both honored and humbled

to be selected for this award. It didn’t happen to me or by me alone.”

Major General Darrol Schroeder

“I’m not naïve enough to believe I stand here on my own

merits. There’s a unit I was privileged to belong to…I

know there are 10,000 people in this community that remembers that organization, and every one of them contributed to my

being here today.”

Major General Alexander Macdonald

To watch The Chamber's 2013-14 Year in Review video, as well as other videos shown at the event, visit www.fmwfchamber.com.

fmwfchamber.com | 7

Military Matters

fargo

moorh

ead west fargo ch

amber

honor star

Honoring Our Service Members

Another Milestone for USS North DakotaOn August 29, the US Navy officially accepted delivery of the USS North Dakota.

“North Dakota and her crew delivered an outstanding performance,” Program Executive Officer for Submarines Rear Adm. David C. Johnson said in a written statement. “North Dakota set a new benchmark for excellence in what is arguably the best performing program in defense acquisition.”

Navy officials said the North Dakota successfully completed Alpha, Bravo and Board of Inspection and Survey trials, assessments which evaluate the submarine’s seaworthiness and operational capabilities. During the trials, the crew took the submarine to test depth, conducted an emergency surfacing and tested the submarine’s propulsion plant, service officials said.

Not able to travel to Groton, Connecticut, to see the USS North Dakota at her commissioning on October 25? Plan to host our model replica at your business.

Contact Jessica Lee at jlee@fmwfchamber.com to schedule.

Military Affairs Committee Members Honored

Last month during The Chamber’s Annual Meeting, two Military Affairs committee members were named The Chamber’s 2014 Legacy Leaders. Friends for more than 70 years, Major General Alexander Macdonald and Major General Darrol Schroeder both played pivotal roles throughout their careers in the military, paving the way for the continued success of North Dakota’s Air National Guard (NDANG). Macdonald was North Dakota’s Adjutant General on September 11, 2001, a day when the NDANG was called to play a center role in the response to the terrorist attacks.

The Chamber’s model of the USS North Dakota docked at Dawson Insurance

Program Sponsor

Supporting SponsorsBeverage Wholesalers, Inc.

MicrosoftFirst International Bank & Trust

U.S. Bank

To watch the videos that were shown as tributes to Macdonald and Schroeder, visit www.fmwfchamber.com.

The Chamber extends a special thank you to Master Sgt. Eric Johnson (RET) for creating the videos shown during the Legacy Leader presentation and his 29 years of

service in the U.S. Air Force and North Dakota Air National Guard.

2015 Metro Profi le & Member Directory

Reserve your ad space today by emailing Tracy at

tmeckler@fmwfchamber.com or by calling 218.359.0527.

Photo courtesy North Dakota National Guard

8 | October 2014

Bankers. Experts. Friends.

Custom bankingoptions

Lynn Hanson received Ambassador of the Year for 2013-14. Hanson has attended 106 ribbon cuttings. She is always willing to help out in a pinch.

Ambassadors Member RelationsRob Gramer Avenue Right

Ambassadors Public RelationsKayla Beehler, BioLife Plasma Services

Business TrainingLindsie Schoenack University of Mary/Fargo

Leadership Fargo Moorhead West FargoAmber Vogel Sundog

Military AffairsBrian Shawn American Red Cross - Red River Valley Chapter

Public AffairsJim Roers ROERS

Young Professionals NetworkJamie Fay Eide Bailly LLP

2014-15 Committee Chairs

Team of the Year and Ambassador of the YearMastel's Masters, a.k.a. M & Ms, have the bragging rights for this past year as Public Relations Ambassadors Team of the Year for 2013-14!

fmwfchamber.com | 9

Business Training

Registration for Business Training sessions (includes lunch)Chamber Members: $25 in advance | $35 at the doorGeneral Admission: $45 in advance | $55 at the door

Register at www.fmwfchamber.com or by calling 218.233.1100.

#fmwftraining

Join UsThursday, October 9 | 11:30 a.m. to 1 p.m.

Cambria Suites, 825 East Beaton Drive, West Fargo

Magnetic Companies — Inspire, Clarify and SimplifyFrom presenter Pam McGee, Minnesota State University Moorhead

Recent Gallop Poll results indicate that an estimated 70 percent or more of the professional workforce is unengaged or actively disengaged (meaning they would take another job as soon as they could).

Global research by Towers Watson from 2013 found that the single highest drive of employee engagement is whether the manager is genuinely interested in their employee’s well-being. They also found that less than 40 percent of employees felt that support.

The Magnetic Company Way (MCW) is a philosophy and a methodology on how to engage your employees where they feel inspired, have clarity and simplification of work.

It is the result of research by Robertson and Company of more than 100 companies in 10 different countries that found engaged employees wanted four things:

1. Purposeful work.2. Efficient processes.3. People who cared about the customer.4. Profitability.

Attend this session to learn the fundamentals of creating an engaged workforce, whether you are a team leader, individual contributor or CEO. The process is the same!

Imagine your workforce having a competitive edge because your employees were all “in it to win it” because they felt vital to the business, cared for by their managers and closely connected to their customers. Novel — maybe or maybe not. Competitive definitely!

Make Your Guest List,Leave the Rest to Us.

Holiday PartyHoliday PartySEASONSEASON

1635 42ND ST S FARGO, NDRAMADAFARGO.COM

Our Sales and Catering Team has built a reputation for excellent service and

complete attention to detail.

Call 701-281-7164 to reserve the date for your Holiday Party.

10 | October 2014

#fmwftraining

Business Training

Business Training SponsorsSupporting Sponsors

Bell State Bank & Trust Eventide Senior Living

Communities GOLDMARK Property

Management

InterceptEFTNetWork Center, Inc.

Wanzek Construction, Inc.

Program Sponsors

Join UsThursday, November 20 | 11:30 a.m. to 1 p.m.Ramada Plaza & Suites and Conference Center

1635 42nd Street South, Fargo

When you consider customer service in your organization, here are four aspects to consider:

1. Friendliness. The concept is simple, but it’s no secret that happy, friendly professionals create better and more lasting relationships with your customers. Make sure you have the best people in the positions that interact with customers on every level.

2. Timeliness. Give your customers realistic timeframes for the product or service delivery, and if a delay occurs, communicate with them clearly and honestly to reset expectations.

3. Be memorable. It’s not enough anymore to simply offer good service; businesses need to give customers an experience that leaves a lasting—and positive—impression.

4. Be prepared. Something will go wrong, inevitably. If your organization is prepared with a process for responding when that happens, you can recover nimbly with little to no damage to your customer base.

In November, this panel of local customer service professionals will share their strategies for offering the best customer service possible:

The Secrets of Memorable Customer Service

Nate AalgaardFreedom Resource

Center for Independent Living, Inc.

Darren HallFargo Jet Center, Inc.

Rob SobolikFARGODOME

Jodi EllingsonHair Success

Salon & Day Spa

Marie HestdalenPepsiCo Beverages

Company

fmwfchamber.com | 11

34 locations in North Dakota and western Minnesota.

Member FDIC

We’re ready to make your life better.Contact us today at (701) 293-2400

or visit gatecitybank.com.

TOTALLY FREE BUSINESS CHECKING AT GATE CITY BANK

WITH You:On-air

Online

All-new KFGO mobile app!

KFGO.com

Local Celebrity Speaks at Business Training

Last month, Mark J. Lindquist spoke about military leadership lessons that can help businesses be more successful. His presentation was just days after he sang the national anthem before the Minnesota Vikings took on the New England Patriots.

The Chamber and Spotlight Media Are Teaming Up

The Chamber and Spotlight Media want to help make new members as successful as possible when it comes to their first year of Chamber membership. Any businesses that join The Chamber between October 1 and December 31 will get a half-page ad free of charge to use in one of four monthly publications: Fargo Monthly, Stride, Design & Living and Bison Illustrated. Spotlight Media will help you decide on the right publication for your business. You can design the ad yourself or have their trained designers do it for a $150 fee. Businesses will have 30 days to claim the offer upon confirmation of Chamber membership. The business and the publisher will decide on the issue date and publication.

#fmwftraining

12 | October 2014

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business banking fees?

Holiday Business After Hours

Thursday, December 4 | 4:30 to 7:30 p.m.Ramada Plaza & Suites and Conference Center

Exhibitor registration opens October 17, but attendees can register now at www.fmwfchamber.com or call 218.233.1100.

Join Us for a Scary Good Time at October Business After Hours

October Business After Hours will feature the typical premiere networking opportunities with a little Halloween revelry thrown in.

Join us at the Hilton Garden Inn to enjoy carmel apples, costumes and trick-or-treating with the vendors who will be exhibiting. Hilton staff will serve some tasty Halloween-themed appetizers, and participants are encouraged to participate in the theme, though participation is certainly not required.

Business After HoursThursday, October 16 | 4:30 to 6:30 p.m.

Hilton Garden Inn Fargo

Sponsored by

Save the Date

Register at www.fmwfchamber.com or call 218.233.1100.

Sponsored by

fmwfchamber.com | 13

Young Professionals Network

YPN Program Sponsors

Young Professionals Network Debuts New Logo, Rebranded Networking Event

For 10 years, the Young Professionals Network has been an unwavering pillar in the structure of The Chamber. From its founding with just six members to today, the program has grown to nearly 500 members and holds multiple monthly professional development and social engagement events.

A growing presence warranted the creation of an identifying brand that is distinct to the program yet inclusive of its integral connection to The Chamber. We are proud to debut this new program logo for YPN and hope that it will soon be commonly recognizable when looking at all of the great things our YPN members are doing for The Chamber and the entire community.

New Name, New Look, Same Great EventSocializing within YPN is more than just meeting people; it’s about connecting with like-minded individuals and creating relationships that will transcend the typical bar scene. That’s why we rebranded Happy Hour to Off the Clock; we wanted the name to imply more than just sharing a drink with someone; the name implies a more strategic desire to invest in time after work to create lasting relationships that strengthen an individual’s personal and professional network.

YPNengage develop connect

Young Professionals Network

O�

the

Cl ckMaking Happy Hour Professional

Join us at Off the Clock to network and mingle with friends, new and old. As usual, appetizers will be provided and drinks are on your own.

Wednesday, October 155:15 to 7:30 p.m.

Hennessy’s Irish Pub, 4323 45 Street South, Suite 101, Fargo

Thursday, November 205:15 to 7:30 p.m.

Max Lounge, 1410 9 Street East, Suite 501, West Fargo

Off the Clock Sponsor

14 | October 2014

Young Professionals NetworkWhat’s New With

One to WatchWe are asking our members to nominate fellow young professionals for One to Watch. We believe in the importance of recognizing the strong and impactful presence our members have in our area. We want to honor those members who go above and beyond for the betterment of the group and the community as a whole by featuring them as our YPN One to Watch.

YPN members are chosen as the One to Watch on a monthly basis and featured in The Bridge newsletter, Making Connections newsletter and online. If you have someone in mind, complete the nomination form on our YPN webpage. Those chosen for the monthly One to Watch will be eligible for an overall YPN member of the year award at the end of our fiscal calendar.

October One to WatchKristen SullivanGOLDMARK Property Management

Here is what the nominator had to say about Kristen:“Kristen has implemented volunteer and community efforts for her staff including activities with Habitat for Humanity builds,

Red Cross and United Way, she was also chosen to participate in the Chamber’s Leadership program this year. She is an outstanding example of leadership in action and everyone enjoys working with her!”

Upcoming Events

MBA: Is It For Me?Thursday, October 23 | 4 to 5:30 p.m.Courtyard by Marriott Fargo-Moorhead

1080 28th Avenue South, Moorhead$25 YPN Member | $35 Non-Member

$40 YPN Member Walk-in | $45 Non-Member Walk-in

Master of Business Administration. A few short words that could mean lots of your time, money and resources, but could it also lead to big opportunities? Representatives from North Dakota State University, Minnesota State University Moorhead and the University of Mary/Fargo will share information regarding their available programs.

We will also have current and past students share their real life experiences in the program. You will get truthful answers about workload, finances and balancing your work life and school life.

Networking to Business Lunch: Road Map to Potential Home OwnershipTuesday, October 21 | 11:30 a.m. to 1 p.m.

The Boiler Room, 210 Broadway North, Suite 90, Fargo$20 YPN Member | $30 Non-Member

$25 YPN Member Walk-in | $35 Non-Member Walk-in

Have you recently thought about buying a house? Or buying a house five years from now? Does the thought of home-buying overwhelm you a bit? We are here to help! Join us as Morgan Almer from The Village Family Service Center lays out a starting road map for potential home buyers. This event is a great way to learn more about the process whether you are looking to buy tomorrow or five years down the road.

FARGO AugustEntrepreneurship

OctoberEducation

NovemberCivic

EngagementDecemberCommunityAwareness

JanuaryPersonal

Development

FebruaryPublicPolicy

MarchManufacturing

& Industry

AprilInclusivity& Diversity

MayWellness June

Tourism

JulyYouth

Development

Another new aspect to the Young Professionals Network is designating a monthly theme to base our events on each month. We have highlighted twelve themes that are important for our professional development, and we hope to provide even more local educational opportunities based on these topics.

fmwfchamber.com | 15

Advocacy in ActionCandidate Cracker-Barrel

Thursday, October 23 | 3 to 5 p.m.Hjemkomst Center, 202 First Avenue North, Moorhead

The Chamber’s Candidate Cracker-Barrel brings together the largest group of candidates you will find in one place. Don’t miss this chance to hear from our future leaders and let them know about the issues important to you and your business. Bring your coworkers and host your own table.

The event is free but registration is required. Register online at www.fmwfchamber.com.

Dawn Morgan Rick Steen Arland Rasmussen Justin Vega

Ben Lien (D) Jared Laduke (R) Paul Marquart (D)

Jon Evert Kevin CampbellJenny Mongeau Al Gordon

Ron Guggisberg (D)Not attending

Kris Wallman (D)Not attending

Brian Gramer (R)

Tim Mathern (D)

Minnesota State Legislature

North Dakota State Legislature

Dist

rict 1

1Di

stric

t 4A

Dist

rict 4

B

Clay

Cou

nty

Cass

Cou

nty

County Commission Races

House

District 2

District 3

District 4

District 4

Senate

Presented by

16 | October 2014

Advocacy in Action

Ron Sorvaag (R) Tom Kading (R)Ed Gruchalla (D) Brenda Warren (D)

Photo not available at time of publication.

Mary Johnson (R)Not attending

Mike Deutsch (D)

Dist

rict 4

5

HouseSenate

Bette Grande (R)Evelyn Quigley (D)Kyle Davison (R) Al Carlson (R)Pamela Anderson (D) Sheila Christensen (D)

Dist

rict 4

1

Senate House

Thomas Beadle (R) Randy Boehning (R)Not attending

Logan Heinrich (D) Jess Roscoe (D)Warren Solberg (D)Jon Casper (R)

Dist

rict 2

7

Senate House

Lucas Paper (R)Robbie Lauf (R) Mary Schneider (D)Kathy Hogan (D)Cindy Pfeiffer (R)Carolyn Nelson (D)

Dist

rict 2

1

Senate House

Judy Lee (R)Landis Larson (D) Christopher Olson (D)Scott Brand (D) Jaci Stofferahn (D)Not attending

Kim Koppleman (R)

Dist

rict 1

3

HouseSenate

fmwfchamber.com | 17

Program Sponsors

Leadership Fargo Moorhead West FargoLFMWF Kicks Off the Year

Last month, the Leadership Fargo Moorhead West Fargo class kicked off the 2014-15 year in a big way.

Starting off with a half-day orientation at the Holiday Inn Fargo, the class participated in introductions, icebreakers and prepared for their October session. Orientation concluded with the class attending The Chamber’s Fourth Annual Meeting and being recognized during the event.

The next day, the participants found themselves at Wesley Acres taking part in the annual tradition of the ropes course. Matt Weis, EDGECRAFT, led the class for a full day of teambuilding, leadership training and fun. It is certain that this will be another great year for LFMWF.

18 | October 2014

701.282.8195 | marconet.comConnect with Marco — your trusted technology advisor.

MEET YOUR LOCAL FARGO TEAMWhen it comes to designing, implementing and supporting the most innovative technologies for your business, you can count on your local team at Marco. Our sales, service and support team consists of the most highly trained, extremely dedicated people in the industry. We do everything we can to match you up with the right technology and keep it running smoothly.

Audio/Video Systems • Business IT ServicesCopiers/Printers • Document Management Managed Services • Phone Systems

Dan Pflepsen, Heather Swanson, Adam Suchan

Welcome to Our Newest Community Builders!The Chamber is proud to introduce four new Community Builders in our Premier Partner program. These companies have made a commitment to improving the area by investing in our programs and events. Their inclusion in the Premier Partner program also entitles them to specific benefits. All of our Community Builders are represented on the back page of each issue of The Bridge.

Cornerstone Bank is a full-service bank located in the communities of Fargo and Bismarck. Rediscover personalized banking! Experts, right there across the table. The company joined The Chamber in 2010.

Midcontinent Communications is the leading provider of data, video and phone services, and cable advertising production in the Upper Midwest, serving more than 300,000 customers throughout 342 communities in North Dakota, South Dakota, Minnesota and Wisconsin. Midcontinent’s commitment to make the region a great place to live and work is reflected in the values, products and services provided to every home and business served. Midcontinent joined The Chamber in 2008.

Under the leadership of President Anne Blackhurst, Minnesota State University Moorhead fulfills its promise to learners of all ages through five strategic priorities: partner with industry and civic leaders to meet workforce needs; provide real-world opportunities for students; connect with one another in meaningful relationships; promote campus diversity; and attain programmatic and service excellence. MSUM joined The Chamber in 1985.

Wanzek Construction, Inc., is a family-owned construction firm specializing in heavy and industrial projects throughout the country, including power, renewable energy, industrial process, heavy civil and wind energy construction. The company joined The Chamber in 1993.

WDAY TV6 works everyday to live up to its commitment to news, weather and sports making WDAY TV6 “Your News Leader”. WDAY TV6 produces 23 live local newscasts each week. Owning the only satellite truck, “LiveStar,” in the area is proof to viewers that we have the commitment to cover regional news and sports like no other station in the market.

fmwfchamber.com | 19

Barton Wells

Amy Barton, PE, was hired as an engineering technician and Cullen Wells, PE, was hired as an instrumentation and controls (I&C) systems engineer at Advanced Engineering and Environmental Services, Inc. Barton brings more than six years of experience in creating structural drawings. Wells has seven years of experience in control systems and software development.

Draeger

Dennis Draeger, a financial advisor with Ameriprise Financial, has qualified for the company’s 2013 Circle of Success annual recognition program. To earn this achievement, Draeger established himself as one of the company’s top advisors by consistently demonstrating exceptional commitment to financial planning and superior client service.

Erickson Flaten Jung Meidinger

Tempest-Mitchell

Cody Erickson was hired as a production planner; Chris Flaten was hired as a receiving inspection clerk; Brian Jung was hired as an accounting manager; Todd Meidinger was hired as a mechanical engineer; and Alex Tempest-Mitchell was hired as a quality and process specialist at Appareo Systems. Erickson is a graduate of the United States Air Force with an associate’s degree in aviation operations. Jung is a graduate of the University of North Dakota with a bachelor’s degree in

accounting. Meidinger is a graduate of North Dakota State University with a bachelor’s degree in mechanical engineering. Flaten is pursuing a degree in mechanical engineering from North Dakota State University. Tempest-Mitchell is pursuing a degree in business management from Colorado State University.

Haugen Jaroszewski

Brian Haugen, virtual banking manager, and Chad Jaroszewski, cash management services manager, both with Bell State Bank & Trust, graduated from the Dakota School of Banking. Haugen and Jaroszewski completed two one-week summer sessions and intersession projects. Through the use of highly qualified instructors and a challenging curriculum,

students develop a range of skills to enhance current performance and qualify for advancement.

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Member News

Barton Wells

Amy Barton, PE, was hired as an engineering technician and Cullen Wells, PE, was hired as an instrumentation and controls (I&C) systems engineer at Advanced Engineering and Environmental Services, Inc. Barton brings more than six years of experience in creating structural drawings. Wells has seven years of experience in control systems and software development.

Draeger

Dennis Draeger, a financial advisor with Ameriprise Financial, has qualified for the company’s 2013 Circle of Success annual recognition program. To earn this achievement, Draeger established himself as one of the company’s top advisors by consistently demonstrating exceptional commitment to financial planning and superior client service.

Erickson Flaten Jung Meidinger

Tempest-Mitchell

Cody Erickson was hired as a production planner; Chris Flaten was hired as a receiving inspection clerk; Brian Jung was hired as an accounting manager; Todd Meidinger was hired as a mechanical engineer; and Alex Tempest-Mitchell was hired as a quality and process specialist at Appareo Systems. Erickson is a graduate of the United States Air Force with an associate’s degree in aviation operations. Jung is a graduate of the University of North Dakota with a bachelor’s degree in

accounting. Meidinger is a graduate of North Dakota State University with a bachelor’s degree in mechanical engineering. Flaten is pursuing a degree in mechanical engineering from North Dakota State University. Tempest-Mitchell is pursuing a degree in business management from Colorado State University.

Haugen Jaroszewski

Brian Haugen, virtual banking manager, and Chad Jaroszewski, cash management services manager, both with Bell State Bank & Trust, graduated from the Dakota School of Banking. Haugen and Jaroszewski completed two one-week summer sessions and intersession projects. Through the use of highly qualified instructors and a challenging curriculum,

students develop a range of skills to enhance current performance and qualify for advancement.

Beil Krueger Linstad Miller

Radermacher

Jill Beil was promoted to credit officer team lead; Samantha Krueger was promoted to personal banking officer; Deanna Linstad was hired as vice president/relationship manager; Janell Miller was hired as a commercial collection officer; and Kathy Radermacher was promoted to vice president/branch manager at Bell State Bank & Trust. Beil earned a bachelor’s degree in financial management from the University of North Dakota and has been in the banking field for 12 years. Krueger

earned a bachelor’s degree in business administration with a banking emphasis from New England College of Business. Linstad earned a bachelor’s degree in finance and management from Minnesota State University Moorhead and has been in the retirement industry for more than 20 years. Miller earned an associates degree in banking and finance and has more than 20 years of experience in the banking industry. Radermacher attended Aaker’s Business College and has held various positions in the banking industry for 22 years.

Bergstrom Electric, Inc., is celebrating its 50th anniversary. The company was established in 1964 by Al and Eva Bergstrom in their garage.

Brantner-Adams Sheridan

Jerilynn Brantner-Adams, attorney with the Vogel Law Firm, was re-elected to a second three-year term, and Kris Sheridan, vice president at Park Co. Realtors, was elected to a first term for the Bethany Retirement Living Board of Directors.

Gravely

Diane Gravely, LPN, service coordinator for Bethany Retirement Living, was named to the North Dakota Board of Nursing by Gov. Jack Dalrymple. Gravely earned an associates degree in nursing from Rasmussen College and holds a bachelor’s degree in sociology/philosophy from Minot State University.

Bach Rotvold Struxness WestbrookRandy Bach, Lisa Rotvold, Heather Struxness and Lori Westbrook, of Beyond Shelter, Inc., have earned the designation of Housing Credit Certified Professional (HCCP) from the National Association of Home Builders (NAHB) and NAHB Multifamily. HCCP is a professional certification program that sets competency standards for housing credit professionals involved in developing, investing in, allocating and managing housing credit properties.

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fmwfchamber.com | 21

Hettenbaugh

Anna Hettenbaugh was hired as a project manager at Flint Communications, Inc. Hettenbaugh previously worked as an account executive for Area Woman Magazine and a development and project coordinator for the Home Builders Association of Fargo-Moorhead.

Crist

Jeff Crist was hired as a financial representative Foster Klima & Company, Inc. Crist formally worked as a customer service representative for Farmers Insurance Group.

Buchert Cruff

Jennifer Buchert and Dawn Cruff joined Green Team Realty. Buchert, a graduate of North Dakota State University, has a banking and finance background and more than 15 years of experience in hospitality management. Cruff, a graduate of Mayville State University, has more than 13 years of management and sales experience working in new home construction. 

Roeder Roder

Austin Roeder and Erick Roder were hired as account executives at J&M Printing. Roeder is attending Minnesota State Community & Technical College for business: management, marketing and sales. Roder graduated from Minnesota State University Moorhead with a bachelor’s degree in mass communications with an emphasis in integrated advertising and

public relations.

Ellingworth Hodny Quam

Jacob Ellingworth was hired as production specialist; Jerry Hodny was hired as technician I; and Linda Quam was hired as production specialist at John Deere Electronic Solutions.

Madler

Daniel Madler was named the chief executive officer for Beyond Shelter, Inc. Madler has more than 20 years of experience in the affordable housing industry.

Steve Shark was hired as vice president and chief operating officer at Blueprint IT Solutions. Shark recently operated a sales and marketing consulting practice.

Kleven Schulz Wolf ZiegelmannShawn Kleven, inventory planning supervisor; Jason Schulz, pricing specialist supervisor; Amanda Wolf, market specialist – construction; and Chris Ziegelmann, marketing catalog supervisor for Border States Electric were named to tED Magazine’s 2014 30 Under 35 list of rising stars from across the electrical industry; tED is the official publication of the National Association of Electrical Distributors (NAED). They were recognized for their initiative, drive, creativity and leadership.

The City of Fargo was selected to advance to the quarterfinalist round of the Georgetown University Energy Prize, a $5 million incentive competition to reduce America’s energy consumption. Fargo was selected for its innovative approach to saving energy. The next rounds of selections for the award will take place over the next two years.

Choice Financial was ranked the number one ag bank in North Dakota and 45th in the nation by the American Bankers Association’s (ABA) 2014 ranking of the top 100 commercial banks involved in agricultural lending. The ABA gathered the rankings by comparing loan portfolio totals for all types of loans, including the amount loaned for farmland, the amount of other ag loans, followed by the total ag portfolio.

Dwyer

Karen Dwyer was promoted to business office director at Edgewood Vista & Village. Karen has more than 20 years of experience working in various aspects of customer service.

Peters

Mitch Peters was named the new assistant executive director of Edgewood Vista & Village. Peters graduated from Edgewood’s new Executive Director in Training Program, an intensive educational experience designed specifically to provide individuals with a broad base of operational knowledge and skills for leadership.

Brandt Labernik Lau Menking

Murphy Johnson Rasmussen RudeMegan Brandt, Matthew Labernik, Sara Lau, Rebecca Menking, Cassie Murphy, Jeff Johnson, Ashley Rasmussen, Tim Rude and Trudy Wilmer were promoted to senior associates at Eide Bailly LLP. Brandt, Labernik, Rasmussen, Rude and Wilmer work in the audit department. Menking is a tax senior associate. Lau and Murphy work as health care reimbursement senior associates and Johnson is a valuation senior associate.

Ham

Matt Ham was promoted to network administrator at Eide Bailly LLP. Ham joined Eide Bailly in 2012 with more than three years of experience in the information technology industry, ranging from computer programming to server support.

Mattson Pratt Sakariya

Dr. Jocelyn Mattson, anesthesiologist; Amanda Pratt, physician assistant; and Dr. Geeta Sakariya, family medicine physician, joined Essentia Health. Dr. Mattson earned a medical degree from the University of North

Dakota School of Medicine and Health Sciences and completed a residency in anesthesiology at the University of Iowa Hospitals and Clinics. Pratt earned a master’s degree in physician assistant studies from the University of North Dakota School of Medicine and Health Sciences and is certified by the National Commission on Certification of Physician Assistants. Sakariya earned a medical degree from the Government Medical College in Surat, India and completed a residency in family medicine at the University of North Dakota Center for Family Medicine.

Farrell Harrenga Johnson Neumann

Shegrud

Timothy Farrell was hired as a helpdesk technician; Jonathan Harrenga was hired as a customer care rep I; Andrew Johnson was hired as a personal banker II; Daniel Neumann was hired as an IT intern; Whitney Shegrud was hired as a customer care rep I at First International Bank & Trust. Farrell brings 10 years of IT experience. Harrenga brings experience in customer service. Johnson has a degree in economics from North Dakota State University. Neumann previously worked in the Walmart

electronic department for seven years. Shergrud has a bachelor’s degree from Minnesota State University Moorhead.

22 | October 2014

Hettenbaugh

Anna Hettenbaugh was hired as a project manager at Flint Communications, Inc. Hettenbaugh previously worked as an account executive for Area Woman Magazine and a development and project coordinator for the Home Builders Association of Fargo-Moorhead.

Crist

Jeff Crist was hired as a financial representative Foster Klima & Company, Inc. Crist formally worked as a customer service representative for Farmers Insurance Group.

Buchert Cruff

Jennifer Buchert and Dawn Cruff joined Green Team Realty. Buchert, a graduate of North Dakota State University, has a banking and finance background and more than 15 years of experience in hospitality management. Cruff, a graduate of Mayville State University, has more than 13 years of management and sales experience working in new home construction. 

Roeder Roder

Austin Roeder and Erick Roder were hired as account executives at J&M Printing. Roeder is attending Minnesota State Community & Technical College for business: management, marketing and sales. Roder graduated from Minnesota State University Moorhead with a bachelor’s degree in mass communications with an emphasis in integrated advertising and

public relations.

Ellingworth Hodny Quam

Jacob Ellingworth was hired as production specialist; Jerry Hodny was hired as technician I; and Linda Quam was hired as production specialist at John Deere Electronic Solutions.

The Kiwanis Club of Fargo has awarded grant funding to the Plains Art Museum, the Fargo-Moorhead Symphony Orchestra and Lutheran Social Services of North Dakota. The Plains Art Museum received $1,000 to support the new children’s summer camps and after-school art education and experiences. The Fargo-Moorhead Symphony Orchestra received $1,000 for the 2015 Young People’s Concerts. Fraser received $1,400 to provide funds for the transportation needs at the Stepping Stones Resource Center, who works with young adults ages 18-26 and their dependents to provide bus transportation. The Lutheran Social Services Youth Court received $1,000 to support their diversion program as an alternative to formal court proceedings for youth who have been charged with a first time offense or are showing concerning behavior

Brendemuhl Lieser Roers

Troy Brendemuhl was hired as controller and Stacy Lieser and Matt Roers were hired as buyers at MAC’S Inc. Brendemul has more than 15 years of accounting experience from Johnson Bros. and Ygomi and most recently was

the controller at Tharaldson. Lieser has 10 years of retail buying experience from her time with Vanity and Swanson Health Products. Roers brings more than eight years of buying experience from Northern Tool & Equipment.

Reeves

Kelsey Reeves was hired as an associate producer for Media Productions. Reeves earned a bachelor’s degree in graphic design from Minnesota State University Moorhead.

Moore Engineering, Inc., was again selected by PSMJ Resources, Inc., for its Circle of Excellence. Nationwide, only 63 firms made the exclusive list in 2014.

Warner

Karl ‘Khaow’ Warner, an agent with New York Life Insurance Company/NYLife, has become a registered representative of NYLIFE Securities LLC, by passing a qualifying exam administered by Financial Industry Regulatory Authority (FINRA). FINRA is the leading private-sector provider of financial regulatory services, dedicated to investor protection and market integrity through effective and efficient regulation and complimentary compliance and technology-based services.

North Dakota State College of Science ranks sixth in public two-year college graduation rates by the Chronicle of Higher Education. NDSCS achieved a 50.7 percent graduation rate in 2012 and a 47 percent graduation rate in 2013.

Binfet Knutson

Kelly Binfet was hired as a digital marketing coordinator and Kirsten Knutson as a digital marketing specialist at Onsharp. Binfet graduated from Concordia College with a degree in English. Knutson is a graduate of Concordia College with a bachelor’s degree in business management.

Lindquist

Amy Lindquist joined Park Co. Realtors as a sales associate. Linquist is a graduate of the University of North Dakota.

fmwfchamber.com | 23

Pedigree Technologies was ranked on the annual Inc. 5000 list for a third consecutive year. The list represents the most comprehensive look at the most important segment of the economy — America’s independent entrepreneurs.

Ramada Plaza & Suites and Conference Center was nominated as one of the top three sales teams of the year for franchise hotels by the Wyndham Hotel Group.

Christenson Clark Nelson Siegert

Feland

Cara Christenson, Tim Clark, Stacey Nelson and Molly Siegert were hired as licensed addiction counselors, and Natalie Feland was hired as a social worker/service coordinator at ShareHouse, Inc. Christenson earned a bachelor’s degree in criminal justice and psychology from North Dakota State University. Clark earned a master’s degree in counseling from the University of North Dakota. Nelson earned a master’s degree in addiction counseling from University of Mary. Siegert

earned a master’s degree in community counseling and addiction counseling from the University of Mary. Feland earned a bachelor’s degree in social work from Minnesota State University Moorhead.

Kragnes Ridl

Kevin Kragnes was hired as a business banking officer, vice president at Starion Financial. Jody Ridl was promoted to credit review lead, assistant vice president. Kragnes brings more than 20 years of lending and banking experience to Starion. Ridl has more than 15 years of experience in the banking industry with more than 10 years in credit analysis and underwriting.

Larson

Frank Larson, Starion Financial founder, received the Distinguished Community Banker Award at the 47th annual convention for the Independent Community Bankers of North Dakota (ICBND). Created in 1998 to recognize the efforts of its most outstanding members, the award is the most prestigious given by ICBND. It honors a current or retired community banker for exemplary and outstanding service to community banking over an extended career.

Asche Connor

Steve Asche and Shad Connor, wealth advisors with Red River Wealth Advisors of Thrivent Financial, have qualified for the Pinnacle Council conference by providing outstanding financial guidance and solutions to members of the organization in 2013. Out of Thrivent Financial’s 2,300 financial representatives, only 138 qualified for this honor.

Hoyt Johnson

Monica Hoyt was hired as a graphic communications specialist, and Shawna Johnson was hired as a business loan assistant at Town & Country Credit Union. Hoyt is a graduate of Minnesota State University with a degree in graphic communications. Johnson attended Rasmussen College and has more than 10 years of loan processing experience.

Larson Long Mastel Wolfe

Shayne Larson was hired as an administrative services supervisor; Jim Long was hired as an engineer; Daniel Mastel was hired as a general accountant; Robin Wolfe was hired as an executive assistant at Ulteig. Larson most recently worked for GOLDMARK Property Management as a HR assistant. Long has a master’s degree in environmental engineering from the University of Wisconsin- Madison. Mastel has a bachelor’s degree in accounting from Minnesota State University Moorhead. Wolfe has a Bachelor’s degree in legal assistant studies from the University of Tennessee.

Swift

Kim Swift was promoted to regional donor care director at United Blood Services. Swift has worked for United Blood Services for the past 14 years and brings more than 20 years of collections and management experience in the blood banking industry.

Breberg Goebel Kelly

Dallas Breberg was hired as a customer service representative; Dave Goebel was hired as systems engineer II; and Kayla Kelly was hired as a customer service representative at Western State Bank. Breberg is currently

attending North Dakota State University, working toward a bachelor’s degree in finance. Goebel earned an associates degree in computer and network technology from Minnesota State Community and Technical College. Kelly has more than 10 years of customer service experience.

The West Fargo Public School District became the first school district in North Dakota to participate in a new Leadership Academy model master’s program offered through North Dakota State University (NDSU). In addition, NDSU joined the ranks of only a few universities nationwide to offer a master’s program based on the leadership academy model. NDSU’s Leadership Academy is a pilot program that brings graduate-level classes into the West Fargo School District and aligns its curriculum closely with the district’s goals, objective, policies and procedures in addition to state and national standards.

Gartin Miar

Bethany Gartin was hired as a relationship manager, and Sharz Miar was hired as communications manager for the YWCA Cass Clay. Gartin earned her degree from the University of Texas at Austin. Miar earned her degree from the University of Minnesota Twin Cities and is working towards an additional degree in graphic design.

24 | October 2014

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Dunn Bros Coffee offers fresh-roasted daily coffee with single origin beans along with a warm atmosphere and complementary food like muffins, soup and sandwiches. Tea and smoothies are also available.

Massage Envy is the pioneer and national leader of affordable massage and spa services. The national franchise is dedicated to providing professional and affordable therapeutic massage and spa services to consumers with busy lifestyles at convenient times and locations.

Member Mentions

The Fargo-Moorhead Convention & Visitors Bureau promotes the metro area as a destination for conventions, sporting events and visitors.

Growing with youAs our community grows, Essentia Health continues listening to our patients and is growing with our community. It’s another part of our commitment to be, “Here with you.”

fmwfchamber.com | 25

Awkward, But Important in Business: Understanding a Foreign Accent

Talking on the phone with someone whose accent is difficult for you to understand creates potential for misunderstanding and miscommunication, not to mention frustration. It’s very common to talk with someone whose native language is different than your own, but as business goes global, it is necessary to be able to navigate phone conversations with anyone who calls.

Everyone’s accent is foreign in some part of the world, so even though it may feel offensive to admit that you can’t understand someone, it can actually be a very unifying experience.

When we can see the person with whom we are talking, we can use visual cues to understand better what he or she is saying. Phone conversations provide no such opportunity, and can be very frustrating. We may find ourselves stuck asking someone to repeat long stories over and over.

The following steps can help you succeed in communicating with people who have accents that are unfamiliar to you:

1. Listen for key words. Many times someone is calling with an issue or a question, and they want to get it all out right away. Once you realize you can’t understand them, don’t panic! Listen for a key word or phrase. For example, if you hear the phrase “job application” or “appointment,” start there.

2. Ask yes or no questions based on those key words. Direct the conversation by asking closed-ended questions based on the key words or phrases you picked out. This step allows you to take the conversation into your own hands, instead of asking them to repeat everything they said over again (or maybe several times).

3. Continue to ask close-ended questions throughout the conversation. Once you know the caller’s intention, continue to ask them questions throughout the conversation. Paraphrase and ask them to repeat themselves if necessary. For example, “Which job did you apply for?” or “Are you calling about an existing appointment?”

Here are a few more tips to ease the process: § Speaking louder will not help, but speaking more slowly will. § Don’t pretend to understand; it’s okay to say you are having a hard time understanding.

§ Callers can hear a smile in your voice.

This article was written by Jeanne Hettich for The Village Business Institute’s “Good People, Good Business” blog.

Member Contributions

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26 | October 2014

National Agricultural Genotyping Center

Coming to North Dakota The National Corn Growers Association has selected Fargo, North Dakota, as the future site of the new National Agricultural Genotyping Center. The center will be located at the USDA-ARS Biosciences Research Laboratory at North Dakota State University.

“The Genotyping Center will be a tremendous asset to growers and the agricultural community as well as our state and local communities,” said Paul Belzer, chairman, North Dakota Corn Council.

Operations of the National Agricultural Genotyping Center will commence October 2014. The benefits to production agriculture and food safety are profound. Strengths in the North Dakota application are crop diversity, collaboration with proven agricultural research and political support.

NDSU, North Dakota Corn Growers, Gov. Jack Dalrymple, the state’s congressional delegation and many others worked with the national organization to explain the benefits of having the center located in North Dakota.

For more information, visit www.genotypingcenter.com.

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As we celebrate 50 years in business, J&M Printing has grown with the times and changing technological advancements. Our history in the printing industry has taught us much and combined with the varietyof flexible printing options today, we are able to offer you an impressivecollection of professional business services to make you successful.

Rich MarasRegional VP of Sales

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2014

ChamberChoice

Winner

Member ProfileHeritage Homes Positively Influences Lives Through

Enjoyable Homebuilding Journey and Focus on LivabilityMany homebuilders may think about the business only in terms of creating a lovely space that will wow guests and impress the industry. Heritage Homes, LLC, also focuses on creating a livable space unique to each family in a seamless process that positively influences the lives of everyone involved — especially the home-owners.

“The two major complaints people have about the process of building a home is that it is so stressful they would never do it again and that they were so surprised by the costs,” said President Tyrone Leslie. Knowing that, Heritage Homes has implemented systems that allow their people to communicate regularly and honestly with home-owners to eliminate those concerns.

“At Heritage Homes, we are passionate about fulfilling the promise we make to every home-owners about creating a journey for them that will be enjoyable every step along the way,” Leslie said. “In order to create a livable home for the family, our people need to have the ability to ask the right questions and do a great job of listening to the response.”

Livability is essential to the success of building a Heritage home. The company is the area’s only licensed Woman-Centric homebuilder, an essential distinction given that 90 percent of home-buying decisions are made by women, Leslie said. He explained that a woman-centric design focuses on understanding specific needs and creating a space that will perform for the woman and her family.

Key to that understanding are four different lenses through which home owners utilize space, including: § Flexibility – lots of flexible spaces to use in a variety of ways.

§ Storage – an emphasis on utilizing pantries, rear foyer entrances and storage spaces throughout the home not usually seen.

§ Entertainment – open spaces that let a family entertain in many ways from large family Thanksgiving gatherings to an intimate gathering of girlfriends.

§ De-stressing – an accent on having places in the home to unwind and relax like a window nook seating arrangement, spa-like master bath or a unique indoor/outdoor space for quiet time.

“What you’ll find is that there is more you in your home,” said Sales Manager Steve Larson. “It starts with how we communicate with you when you first walk in the door. We ask that you take a Design For My Style new home quiz, so we can learn how you like to be communicated to, how you like to be shown things, how you like to proceed so that we can tailor your homebuilding journey exactly to your personality.”

Every client is surveyed about the homebuilding process. Leslie said 98.3 percent of clients would recommend Heritage Homes to their family and friends. That’s a proven track record clients can count on.

And 100 percent of homeowners reported no economic surprises during their homebuilding journey; that’s due to the great communication that occurs between homeowners and the professionals. Everyone at Heritage Homes has a passion for building beautiful, livable homes. They know they are positively influencing the lives of the home owners they work with, and they don’t take that privilege lightly.

“We mean it, and we love it,” Leslie said.

To learn more, visit www.heritagefargo.com.

Heritage Homes was founded in 1995 and has built more than 750 homes. Each year, nearly 30 employees and a variety of trade partners participate in the journey to build more than 70 homes in the area.

28 | October 2014

Member Profile2014

ChamberChoice

Winner The United Way: Creating a Vibrant CommunityThe United Way of Cass-Clay is focused on slowing the cycle of poverty. In 2011, the board of trustees decided to

refocuse the organization’s investment strategies to better serve this goal. The focus shifted from basic needs like food and shelter to providing funding and support for programming focused on:

§ Education - preparing children and youth for success in school and life. § Income - promoting financial stability and independence. § Health - empowering people to lead health lives.

United Way has been focusing specifically on early childhood education in recent years. They currently invest in five early childhood education programs that serve more than 4,000 children locally. A few highlights of these programs include:

§ Imagination Library, which has been sending children books in the mail for 10 years. The goal is to get children ages 0 to 5 interested in reading. In 2013, the United Way sent more than 106,000 books to 9,000 children.

§ North Dakota Reading Corps works with children from pre-kindergarten to third grade to improve reading skills. The program works through tutors to ensure children entering third grade are at a normal reading level. This is critical as it marks the point where children stop learning to read and start reading to learn.

The investment of $266,200 in early childhood development by the United Way leverages more than $200 million in reduced dependence on public assistance, increased school readiness, higher lifetime earnings and reduced crime costs. The organization sees this type of investment as a great preventative measure, helping to slow the cycle of poverty.

All these strategic investments are just that — strategic. United Way makes investment decisions based off world class research, one of the many advantages of being a member of a global organization. The research looks at not only

immediate impacts of programs but long-term sustainable results that make a difference.

United Way sees the money raised not as charity but as an investment in economic development and the well-being of our entire region. “Lessening the demand for basic needs will help create a vibrant community for everyone,” said President Sherri Thomsen.

Thomsen also explained how the organization looks at the community as whole to make decisions on where to invest. Recently, our community has heard a lot about workforce development and the need for skilled works. United Way is working with community partners to help resolve the issue by “changing the way we teach and not pushing everyone to a four-year degree without looking at their skills and interests,” Thomsen said.

In 2013, the United Way exceeded their $5.2 million campaign goal by more than $100,000. This year’s campaign, which is led by campaign chair and Cass County Sheriff Paul Laney, aims to raise $5.5 million for the community.

 

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Research tells us breaking the cycle of poverty is possible... if we focus on the issue of education.

fmwfchamber.com | 29

Ashley Furniture Homestore1600 45th Street South Fargo, ND 58103701.353.3050 www.thefurnituremart.comFurnitureBarry OlsonAshley Furniture Homestore is family-owned and operated by Furniture Mart USA, a parent company founded in 1976 by William A. Hinks. Furniture Mart USA has grown from a single store in Sioux Falls, SD, to one of the top 50 furniture retailers in America.

The Auto Salon LLC5012 53rd Street South, Suite A Fargo, ND 58104701.446.6607 www.autosalonfargo.comAutomobile Repair - ServiceGlenn YoungermanThe Auto Salon is Fargo’s top-rated auto and boat-detailing facility. The company is located in the Osgood area of the rapidly growing south Fargo. The company sets the standard in auto detailing.

Dabbert Custom Homes LLC5522 36th Street South Fargo, ND 58104701.205.4979 www.dabberthomes.comHome BuildersDon DabbertRecruiter: Devin Gaard, Hektner-Lybeck-Erickson Insurance, Inc.Dabbert Custom Homes has more than 25 years of experience in the building industry. The company offers a variety of home styles to suit your needs. The quality and attention to detail will exceed your expectations.

Direct Satellite TV2313 Fairway DriveMoorhead, MN 56560701.298.9033 www.directv.comTelevision - CableJim KjosDirect Satellite TV is a locally owned and operated Direct TV dealership providing local sales and service in the metro and surrounding areas.

Goodwill Retail Store4325 13th Avenue South, Suite 1 Fargo, ND 58104701.663.6828 www.esgwnd.orgRetail StoresChris FranzRecruiter: Carol Metcalf, Easter Seals Goodwill ND, Inc.The revenue generated from stores is used to help fund programs that will help children and adults with special needs and provide occupational opportunities within the Goodwill Retail Stores.

Hennessy’s Irish Pub4323 45th Street South, #101 Fargo, ND 58104701.566.8770 www.HennessysFargo.comRestaurantsDavid EricksonRecruiter: Kayla Beehler, Biolife Plasma Services Bringing Dublin to Fargo! Enjoy hamburgers, fish and chips, beer, liquor and wine! Happy Hour starts at 3 p.m. with live music on Wednesdays and Saturdays. One must be 21 after 8 p.m. Slainte!

Marco’s Fargo2505 University Drive South Fargo, ND 58103701.232.3499 www.marcos.comPizzaJoe DeckMarco’s offer pizza, subs, wings, salads, cheesy bread, cinnamon squares, meatball bake, breadsticks and more. Order online and choose delivery, takeout or eat in.

Mengedoth Dental2585 23rd Avenue South, Suite C Fargo, ND 58103701.356.1280 http://drdanmengedoth.comDentistsMary Mengedoth BrennanMengedoth Dental is dedicated to the complete health of every smile they see.

Microtel Inn & Suites By Wyndham2915 12th Street South Moorhead, MN 56560218.284.4022 www.microtel.comHotels - MotelsMissy JaspersonMicrotel Inn & Suites By Wyndham offers a complimentary hot/cold buffet breakfast. Other amenities include dry cleaning/laundry services, laundry facilities and a business center.

Midwest Leasing, Inc.3332 Fourth Avenue South, Suite 2D2 Fargo, ND 58103701.293.2814 www.midwestleasing.netLeasingTim GauerRecruiter: Jay Nelson, Keller Williams Roers’ RealtyMidwest Leasing started in 1983, with total lease funding in excess to date of $170,000,000. The company provides leasing needs to commercial, agricultural, city, state, and federal government entities and takes pride in a small-company atmosphere with a full-range of commercial leasing services.

My Place Hotel2555 55th Street South Fargo, ND 58104701.532.2555 www.myplacehotels.comHotels - MotelsShayne DragoneMy Place hotels are America’s newest and best extended-stay hotels. The company strives to provide superior quality and the highest customer service to guests. It’s a place you will love coming home too!

Pro Resources Fargo1111 Westrac Drive South, Suite 100 Fargo, ND 58103701.298.0226 www.ProResourcesHR.comPayroll ServicesPaul HighnessPRO Resources delivers solutions that allow companies to focus on their core business. The company provides expertise in the non-revenue generating areas of business such as: human resources, benefits, payroll administration, worker’s compensation and government compliance. PRO Resources solutions increase profitability, maximize employee productivity, reduce the time spent on transactional HR, minimize employment liability and lower overall labor costs.

Retzlaff Financial Group, LLC4250 31st Avenue South Fargo, ND 58104218.790.7571 www.rfgfargo.comInsurance - Investments - Employee BenefitsDaniel RetzlaffRecruiter: Rob Grammer, Avenue RightThe financial world is a confusing, ever-changing place. The two biggest threats to your dream retirement are market volatility and taxes. As a registered member of the National Ethics Association, Retzlaff Financial Group has a strategy to combat these threats. Your best interest is their first concern.

Schmitty’s Welding, Inc.510 39th Street North Fargo, ND 58102701.356.9353 www.schmittyswelding.comWeldingMike SchmitSchmitty’s Welding is a full-service, high-quality welding fabrication shop with the ability to plasma cut, shear, bend, punch, drill, weld or create any size medal job.

The Chamber encourages all members to conduct business with each other. Those listed below recently have made an important investment in their businesses and their professional careers by joining The Chamber. Please consider them for your personal and professional needs. When you do, let them know you learned of their business through The Chamber!

Welcome New Members

Looking to do Business?

Check out our online directory at www.fmwfchamber.com to search our full list of 2,100 member businesses.

Has your business moved or changed names? Send the information to thebridge@fmwfchamber.com so we can update our records.

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Sky Zone940 40th Street South Fargo, ND 58103701.212.1223 www.skyzone.com/fargoRecreationKendall RailingRecruiter: Kriss Burns, VOLT Workforce SolutionsSky Zone is the world’s first indoor trampoline park providing unique and memorable family fun and fitness. The company offers open jump, dodgeball, birthday parties, group and corporate events, sky fitness and toddler time.

Sonic4470 28th Avenue South Fargo, ND 58103 701.212.4980 www.sonicdrive in.comRestaurantsAlan LenoSonic offers classic American drive-in food like no other, with fast service from our friendly roller-skating carhops.

TrinSpin Inc.4886 50th Avenue South Fargo, ND 58104701.361.0358 www.trinspin.comContractors - Specialty ServicesTrinity SchaffRecruiter: Kathey Llewellyn, TrinSpin Inc.TrinSpin provides structured cabling, voice data, home theatres, distributed audio video, networking, camera systems, commercial sound systems, sound treatment, systems troubleshooting, data cable qualification testing, fiber optic, termination, lighting controls and motorized shades.

Dr. R Twardowski MD PC3601 University Drive South, Apartment 308 Fargo, ND 58108701.220.1970 www.rtwardowski.comPhysicians - SurgeonsRadomysl TwardowskiPerforming evaluations of insurance members Medicare advance plans, providing documentation, support, and communications between members and insurance plans. Serves in the position of regional evaluator (censed health).

We’ve Joined the Choice Insurance Team!

Jamie Satrom CISRCLIENT ACCOUNT MANAGER/

MARKET PLACEMENTj.satrom@choicefinancialgroup.com

Mike Boub CPCU, CIC, ARMPRODUCER/CHIEF STRATEGY OFFICER

m.boub@choicefinancialgroup.com

Chuck Klabo CIC, AFISFARGO AGENCY MANAGER

c.klabo@choicefinancialgroup.com

Tony GrossPRODUCER/SURETY MANAGER

t.gross@choicefinancialgroup.com

Joan Kjonaas CICACCOUNT EXECUTIVE

j.kjonaas@choicefinancialgroup.com

4501 23rd Avenue South • Fargo • 701.356.9700choicefinancialgroup.com

Products sold through our Insurance department are: NOT A DEPOSIT • NOT FDIC INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT GUARANTEED BY THE BANK • MAY GO DOWN IN VALUE

Congratulations to our members who were named to Prairie Business magazine’s

50 Best Places to Work list! These companies topped the large and small for-profit companies. Nearly 2,000 employees representing more than 100 companies completed the employee engagement and satisfaction survey.

Advanced Engineering and Environmental Services, Inc.

Applied Engineering, Inc.Border States ElectricDakota Supply Group

Dawson InsuranceDFC Consultants, Inc.

Eide Bailly LLPFirst International

Bank & TrustFlint Communications, Inc.

Gate City BankHigh Point Networks, LLC

Hotel DonaldsonHouston Engineering, Inc.

H2MIntegrity Windows and Doors

Intelligent Insites, Inc.JLG Architects

Kilbourne GroupKLJ

Marco, Inc.Myriad Mobile

NetWork Center, Inc.Nexus Innovations, Inc.

Preference Personnel, Inc.RealTruck.com

Spectrum AeromedSteamatic of the Red River

ValleyStoneridge Software

Summit Group SoftwareVogel Law Firm

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Learning Opportunities

Create explosive sales growth with strategies you’ll learn from the Sales Success program, making you the award winner you know you can be. Dale Carnegie Business Group of ND will offer the program beginning January 26 and will be held once per week for eight weeks. This program will give you the attitude, confidence and strategies you need to be successful in today’s competitive market place.

Participants will: § Build a positive sales attitude. § Gain the customers’ perspective. § Connect through networking and internetworking. § Gain commitment and earn the sale. § Raise the bar and exceed customer’s expectations.

For additional information call 701.476.8811 or visit www.northdakota.dalecarnegie.com.

Sales Success

Leadership Training for Managers begins Tuesday, October 7 from 8:30 a.m. to noon. This training meets one morning per week for seven weeks. Dale Carnegie Training is proud to offer participants the chance to:

§ Manage conflict and change. § Hold people accountable. § Learn effective coaching techniques. § Keep meetings on track.

For more information call 701.476.8811 or go online at www.northdakota.dalecarnegie.com.

Leadership Development

Building for you.Sanford Fargo Medical Center

sanfordhealth.org/fargomedicalcenter

1100-10155-3263 8/14

®

Midcontinent Business Solutions’ Northern Plains Network.TM

More than 7,200 miles of fiber optics spanning the Dakotas and Minnesota.

And we’re ready to build an on-ramp for you.

midcontinent.biz 1.800.888.1300

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Send your events to thebridge@fmwfchamber.com to see them on our community calendar!

October 2014 Community Calendar

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Gallery Exhibit: Andy ScholzThe Rourke Art Gallery Museum

NDSU Architecture Program CentennialNorth Dakota State University

Fredrikson & Byron’s Annual Employment Law SeminarsFargo Country Club

Community Volunteer WorkshopDakota Medical Foundation

Media and Video SymposiumMinnesota State University Moorhead

OktoberfestDowntown Fargo

Attire to Inspire Fashion ShowCourtyard by Marriott Fargo-Moorhead

Chili FeedRoers Property Management

SHRM Essentials Of HR Management University of Mary/Fargo

Small Business Matters LuncheonBetter Business Bureau of Minnesota and North Dakota

Step Out: Walk to Stop DiabetesScheels Arena

Chamber Around TownRibbon cuttings are led by the Public Relations Ambassadors, a group of dedicated volunteers who help Chamber members celebrate their business accomplishments. If you would like more information on ribbon cuttings, visit www.fmwfchamber.com or call Gail at 218.233.1100.

SKATVOLD FAMILY DENTISTRY MAPLE VIEW MEMORY CARERelocation celebration on August 4841 Belsly Boulevard, Moorheadwww.skatvolddental.com

Grand opening on August 4 4552 36th Avenue South, Fargo www.lifeatmapleview.com

BOTTLE BARN LIQUORS RJ ENERGY SOLUTIONSGround-breaking on August 7 32nd Avenue and Veterans Boulevard, West Fargo bottlebarnliquors.com

Grand opening on August 11 3431 Fourth Avenue South, Fargo www.rjenergysolutions.com

SOLA SALON STUDIES McDONALD'SGrand opening on August 12 3474 45th Street South, Suite 100, Fargowww.solasalonstudios.com

Grand opening on August 12 5640 23rd Avenue South, Fargowww.mcfargo.com

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STONERIDGE SOFTWARE

REALTRUCK.COM CCRI, INC.

FAMILY FARE SUPERMARKETS

Relocation celebration on August 15 3320 Westrac Drive South, Suite A, Fargo www.realtruck.com

New location celebration on August 21 101 Front Street South, Barnesvillewww.stoneridgsoftware.com

New location celebration on August 19 2903 15th Street South, Moorhead www.creativecare.org

Grand opening on August 26 1100 13th Avenue East, West Fargowww.spartannash.com

Chamber Around Town

701.235.1121 • 888.526.112116 South 16th Street • Fargo, NDwww.knightprinting.com

Ask us about our coating options!

fi nd theperfect fi t.

Choose from a stylishvariety of aqueous, varnish,

UV, strike thru andsoft touch coating options.

488948_09sept_kp1.indd 1 9/9/14 9:58 AM

www.indigosignworks.com

Indigo Signworks’ headquarters is located at:1622 Main Avenue | Fargo, ND 58103701.297.9696 | fargo@indigosignworks.comAdditional locations in Bismarck, Grand Forks & Minot, ND and Alexandria & St. Cloud, MN

Lighted Signage | Pole & Monument Signs | AwningsVinyl Graphics | Neon | LEDs | Interior Signs | ADAInterior & Exterior Digital Displays | | Digital Printing

Express Graphics

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October 2014 Chamber Events

Fargo Moorhead West Fargo ChamberPost Office Box 2443Fargo, North Dakota 58108-2443

fmwfhamber.com

Community Builders

Bridgethe

Spotlight on You | Boy Scouts of America - Northern Lights Council

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Candidate Cracker Barrel3 to 5 p.m.Hjemkomst Center

YPN: MBA - Is It For Me?4 to 5 p.m.Courtyard by Marriott Fargo-Moorhead

Passionate, Engaged Employees Generate Results11:30 a.m. to 1 p.m.Cambria Suites

Business After Hours4:30 to 6:30 p.m.Hilton Garden Inn Fargo

YPN: Road Map to Potential Home Ownership11:30 a.m. to 1 p.m. The Boiler Room