Customer Success Snapshot © 2017 LogMeIn, Inc. All rights reserved. 09.12.2017/BX00267/PDF GoToMyPC has helped Park Heights Animal Care Center: • Increase the number of paents seen and treated • Improve flexibility for how veterinarians communicate with owners • Ensure high-quality paent records • Enhance the work-life balance of employees By allowing Dr. Manganaro to wrap up records and communicaons on her own me, GoToMyPC enables Park Heights Animal Care Center to connue providing excellent service for its paents while ensuring everything is completed efficiently. Dr. Manganaro needed a secure soluon that would allow her to work on her own me while balancing life’s responsibilies. The legal requirement of compleng medical records within 24 hours of seeing a paent put pressure on the veterinary hospital, so implemenng a remote access soluon that would let Dr. Manganaro finish paent records at home was crucial. Park Heights Animal Care Center chose GoToMyPC because it securely enables Dr. Manganaro to provide exceponal care and wrap up medical records, call backs and email communicaons on her own me. Thanks to GoToMyPC, she is now able to pick up her child from daycare, run errands, prepare dinner and put her child to bed before remong into her work computer to finish things up. GoToMyPC lets her sign in to Avimark, the veterinary pracce management soﬅware, and fulfill the 24-hour legal requirement for medical records securely and efficiently. “It’s very simple to use and implement,” said Dr. Manganaro. “Once it was installed, I could log in from home and that was it. There’s not much of a learning curve as long as you know how to use the Internet!” A typical veterinary appointment is 30 minutes or less; however, the veterinarians at Park Heights Animal Care Center go above and beyond the industry norm with 45-minute appointments. This type of commitment allows Park Heights Animal Care Center to provide the best care for its pets, but it also brings about a big challenge in finishing all surgeries, appointments, call backs and paent charts during business hours. This core challenge had two factors for Dr. Candice Manganaro, one of the veterinarians at Park Heights. First, she must complete medical records within the 24-hour legal window aﬅer seeing a paent. Second, she needs to pick up her child from daycare before it closes. This resulted in a stressful situaon where she simply did not have enough me at the office to provide the highest quality care and complete all obligaons. Park Heights Animal Care Center is a full-service veterinary hospital, offering everything from diagnoscs and medical treatment to grooming and nutrion. meowandbowwow.com “The best part is that I don’t have to have everything done before the work day ends. I can wrap things up later from home, which is a huge quality of life enhancement!” Dr. Candice Manganaro Veterinarian at Park Heights Animal Care Center Challenge Soluon Result Increased efficiency Higher employee quality of life Improved paent care Want to learn more about GoToMyPC? Call us toll free at 1 888 646 0016 or visit get.gotomypc.com.

“The best part is that I don’t have to have everything

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Page 1: “The best part is that I don’t have to have everything

Customer Success Snapshot

GoToMyPC has helped Park Heights Animal Care Center:

•Increasethenumberofpatientsseenandtreated

•Improveflexibilityforhowveterinarianscommunicate withowners

•Ensurehigh-qualitypatientrecords

•Enhancethework-lifebalanceofemployees

ByallowingDr.Manganarotowrapuprecordsandcommunicationsonherowntime,GoToMyPC enables Park Heights Animal Care Center to continue providing excellent service for its patients whileensuringeverythingiscompletedefficiently.

Dr.Manganaroneededasecuresolutionthatwouldallowhertoworkonherowntimewhilebalancinglife’sresponsibilities.Thelegalrequirementofcompletingmedicalrecordswithin24hoursofseeingapatientputpressureontheveterinaryhospital,soimplementingaremoteaccesssolutionthatwouldletDr.Manganarofinishpatientrecordsathomewascrucial.

Park Heights Animal Care Center chose GoToMyPC because it securelyenablesDr.Manganarotoprovideexceptionalcareandwrapupmedicalrecords,callbacksandemailcommunicationsonherowntime.

ThankstoGoToMyPC,sheisnowabletopickupherchildfromdaycare,runerrands,preparedinnerandputherchildtobedbeforeremotingintoherworkcomputertofinishthingsup.GoToMyPCletshersignintoAvimark,theveterinarypracticemanagementsoftware,andfulfillthe24-hourlegalrequirementformedicalrecordssecurelyandefficiently.

“It’s very simple to use and implement,” said Dr. Manganaro. “Once it was installed, I could log in from home and that was it. There’snotmuchofalearningcurveaslongasyouknowhow to use the Internet!”

Atypicalveterinaryappointmentis30minutesorless;however,the veterinarians at Park Heights Animal Care Center go above and beyondtheindustrynormwith45-minuteappointments.ThistypeofcommitmentallowsParkHeightsAnimalCareCentertoprovidethebestcareforitspets,butitalsobringsabouta big challenge in finishing all surgeries, appointments, call backs and patient charts during business hours.

ThiscorechallengehadtwofactorsforDr.CandiceManganaro,oneoftheveterinariansatParkHeights.First,shemustcompletemedicalrecordswithinthe24-hourlegalwindowafterseeingapatient.Second,sheneedstopickupherchildfromdaycarebeforeitcloses.Thisresultedinastressfulsituationwhereshesimplydidnothaveenoughtimeattheofficetoprovidethehighestqualitycareandcompleteallobligations.

Park Heights Animal Care Center is a full-service veterinary hospital, offering everything from diagnostics and medical treatment to grooming and nutrition.

meowandbowwow.com

“The best part is that I don’t have to have everything done before the work day ends. I can wrap things up later from home, which is a huge quality of life enhancement!”Dr. Candice Manganaro Veterinarian at Park Heights Animal Care Center

Challenge

Solution

Result

Increased efficiency

Higher employee quality of life

Improved patient care

Want to learn more about GoToMyPC? Call us toll free at 1 888 646 0016 or visit get.gotomypc.com.

http://meowandbowwow.com

https://get.gotomypc.com