The 2008 Learning Summit...Welcome from Sandra Taylor, 2008 Conference Director Welcome to Whistler! It is with great pleasure that I welcome you to The 2008 Learning Summit, in the

The 2008

LearningSummit

Welcome to the 45th Annual Conference

in beautiful Whistler,British Columbia.

September 21-24, 2008

1 9 3 4 - 2 0 0 91 9 3 4 - 2 0 0 9

Welcome from Sandra Taylor, 2008 Conference Director

Welcome to Whistler!

It is with great pleasure that I welcome you to The 2008 LearningSummit, in the picturesque village of Whistler. Our 45th annualCIAA conference intends to deliver a high calibre business program,as well as an entertaining social program.

We have really taken advantage of holding the conference on theWest coast. Our keynote speaker Don Bell, is a founder of WestJet.Our CFO Panel, welcomes Geri Prior from ICBC and BC Financerepresentative Doug McLean gives us the regulatory update. Surrounded by such natural beauty, we were compelled to inviteJay Goldman of zerofootprint to talk about our Carbon footprint(how small is yours?) and learn about the changing weather patternsacross our country from Canada’s resident expert, David Philips.

Many thanks to my conference committee, especially those who chairedthe sub committees – Kate Tang of AIG; Jim DeJeu of Lambton Mutual;Lucy Iacovelli of KPMG and Dave Paterson of Ayr Farmers’ Mutual –who have been dedicated to their posts and always had time forCIAA business. I am proud to have worked with this committee andchaired The 2008 Learning Summit.

We should all give a round of applause to the CIAA as an association.After all, this year we celebrate our 75th birthday – what a tremendousmilestone – and a testimony to the people throughout the years whogave their time, energy and ideas to make the CIAA flourish.

Sandra Taylor2008 Conference Director

SUNDAY, SEPTEMBER 21, 20083:30 PM - 5:30 PM REGISTRATION OUTSIDE FRONTENAC ROOM

6:15 PM MEET IN HOTEL LOBBY TO WALK TO GONDOLA

7:00 PM -10:00 PM COCKTAILS/DINNER/ENTERTAINMENT ATOP WHISTLER

MONDAY SEPTEMBER 22, 2008 7:00 AM– 9:00 AM BREAKFAST IN THE MALLARD LOUNGE8:00 AM– 8:05 AM 2008 CIAA CONFERENCE DIRECTOR, SANDRA TAYLOR WELCOMES YOU

8:05 AM– 9:30 AM KEYNOTE SPEAKER – DON BELL, WESTJET

9:30 AM - 10:00 AM COFFEE BREAK

10:00 AM - 11:00 AM FINANCIAL REPORTING UPDATE WITH ALODIE BREW, LEIGH CHALMERS FROM PWC

11:00 AM - 11:45 AM TAX UPDATE WITH E & Y’S DORIS FOO AND KIM INGLIS

11:45 AM - 12:15 PM AGM, FRONTENAC ROOM

12:15 AM - 1:30 PM LUNCH, WILDFLOWER RESTAURANT

1:45 PM - 2:30 PM REGULATOR UPDATE WITH DOUG MCLEAN, BC FINANCIAL INSTITUTIONS COMMISSION

2:30 PM - 3:00 PM COFFEE BREAK

3:00 PM - 3:30 PM RISK MANAGEMENT & LEGISLATIVE COMPLIANCE WITH JOHN CAIRNS, CHUBB

3:30 PM - 4:00 PM RISK MANAGEMENT & CAPITAL REQUIREMENT: JONATHAN STEPHENSON, GUY CARPENTER

6:00 PM - 11:30 PM MEET IN LOBBY TO SHUTTLE OVER FOR A NIGHT AT DUSTY’S!

TUESDAY SEPTEMBER 23, 20087:00 AM– 9:00 AM BREAKFAST IN THE MALLARD LOUNGE

8:00 AM - 10:00 AM CFO PANEL WITH SANDEEP UPPAL, ECONOMICAL; GERI PRIOR, ICBC AND SHARON LUDLOW, SWISS RE


10:15 AM - 11:00 AM TALENT MANAGEMENT WITH HELEN BOZINOVSKI OF AVIVA

11:00 AM - 11:45 PM REDUCING THE CARBON AND ECOLOGICAL FOOTPRINT JAY GOLDMAN, ZEROFOOTPRINT

11:45 PM - 1:30 PM LUNCH WOODLANDS TERRACE; AFTERNOON NETWORKING ACTIVITIES

6:00 PM - 11:00 PM COCKTAILS, DINNER / GREAT CANADIAN HOUSE PARTY AT THE EMPRESS BALLROOM

WEDNESDAY SEPTEMBER 24, 20087:00 AM– 9:00 AM BREAKFAST IN THE MALLARD LOUNGE

8:30 AM - 10:00 AM CEO PANEL WITH JON SCHUBERT, SGI; KEN KEENAN, CNS AND FRANÇOIS BOULANGER, RBC


10:30 AM - 11:30 AM CLOSING KEYNOTE: DAVID PHILLIPS OF ENVIRONMENT CANADA – ALL WELCOME

NOON CLOSING – FAREWELL TILL 2009 WHEN WE MEET IN ST.JOHN’S, NFLD

YOUR DAILY SCHEDULE AT A GLANCE

MONDAY SEPTEMBER 22, 2008 8:00 AM– 9:30 AM KEYNOTE SPEAKER - DON BELL

FRONTENAC ROOM All welcome to hear Don Bell, one of the founders of WestJet, namedCanada’s most respected corporation for customer service in 2005.Don was widely considered the company’s “culture guru” who championedteamwork and customer service. The recently retired EVP tells a compellingbusiness story that underlines how your people can take your business toamazing heights.

9:30 AM - 10:00 AM COFFEE BREAK @ FRONTENAC FOYER

10:00 AM - 11:00 AM FINANCIAL REPORTING UPDATEALODIE BREW AND LEIGH CHALMERS FROM PWCFRONTENAC ROOM

Financial Instruments: Just when you thought the adoption of the financialinstruments standard was behind you. A summary of the requirements ofCICA handbook Section 3862, Financial Instruments: Disclosures effectivefor fiscal years beginning on or after October 1, 2007.

IFRS: An update on the developments of IFRS in the Canadian marketplace.How will AcSB, OSFI and Canadian Securities Administrators relate to IFRS?What are companies doing to prepare for IFRS and what should you be doing?

This and that: As Canadian GAAP transitions to IFRS between now and2011, the AcSB intends to introduce a number of new standards. Learn whichstandards are expected to change and when.

11:00 AM - 11:45 AM TAX UPDATE WITH E & Y KIM INGLIS AND DORIS FOOFRONTENAC ROOM

Kim and Doris will highlight important developments in taxation for theproperty and casualty industry, touching on recent developments for bothincome tax and GST. They’ll also talk about the challenges facing the industry in accounting for income taxes, including those created with theadoption of IFRS.

11:45 AM - 12:15 PM AGM @ FRONTENAC ROOM12:15 PM - 1:30 PM LUNCH @ WILDFLOWER RESTAURANT

Conference CommitteeConference Director Sandra Taylor, Ontario School Boards’Insurance Exchange

Business Program Chair: Kate Tang, AIG;Adrian Serge, Marsh;David Lau, XL Re;Jennifer O'Leary,Guy Carpenter;Leigh Chalmers, PwC;Stanley Fung, Global Aerospace

Sponsorship Chair: Lucy Iacovelli,KPMG LLP;Terri Martin, Deloitte; Antonietta Montisano, RSA Group;Ellen Wong, PwC;Jean-Guy Leclerc, Jevco Insurance Company

Social Program Chair: Dave Paterson, Ayr Farmers’ Mutual; Fayeanne Beattie, RSA Group;Rick Keeler, Munich Re

Registration Chair: Jim DeJeu, Lambton Mutual;Nancy DeJeu;Patti Welsh, Bay of Quinte Mutual;Christine Davis, The CUMIS Group Ltd.;Karen Byrne, Peel Mutual

Treasurer Annette Pohle, PwC

Communications & DesignPatti Ristich and Michelle Ramsay, R2 communications inc.

THE 2008 LEARNING SUMMITBUSINESS PROGRAM


1:45 PM - 2:30 PM REGULATOR UPDATE WITH DOUG MCLEAN, BC FINANCIAL INSTITUTIONS COMMISSIONFRONTENAC ROOMIn 2007 the federal Office of the Superintendent of Financial Institutions released anadministrative advisory defining when policies will be considered in Canada. The advisorychanged the regulatory focus from the location of risk to the location of insurance activities.In addition, marine insurance was removed from the exemptions under the legislation.

Doug will talk about the impact these reporting requirements will have on insurancecompanies operating in Canada. He’ll discuss the related provincial issues and howthis change in regulatory focus will affect the provincial premium tax base. Learn whetherforeign insurance branches will have a competitive advantage over domestic insurers.Find out if this change makes it easier for financial fraud by unlicensed entities.

2:30 PM - 3:00 PM COFFEE BREAK @ FRONTENAC FOYER

3:00 PM - 3:30 PM RISK MANAGEMENT & LEGISLATIVE COMPLIANCE WITH JOHN CAIRNS OF CHUBBFRONTENAC ROOMOSFI uses an Enterprise Risk Management (ERM) framework to help achieve its mandateand objectives, dividing risks into internal and external categories. John will discuss how toestablish a ERM program, along with the often overlooked importance of operational risk,which can be "catastrophic." He’ll provide operational risk case studies dealing withcompetition law and ethics. Learn about operational risk mitigation and the importanceof employee training and an ethical corporate culture. Finally, he’ll deal with the dangersof complacency.

3:30 PM - 4:00 PM RISK MANAGEMENT & CAPITAL REQUIREMENT WITH JONATHAN STEPHENSON, GUY CARPENTER & COMPANYFRONTENAC ROOMReinsurance plays an important role in the context of risk management for an insurancecompany. Jonathan looks at how reinsurance can contain the company’s net retainedvolatility of results. This, in essence, can reduce the level of capitalization needed to support an on-going business and help make the returns on that capital more predictable.He’ll discuss fundamental statistical measurements and tools he uses and their impact ona firm's capital position.


TUESDAY, SEPTEMBER 23, 2008 8:00 AM– 10:00 AM CFO PANEL WITH SANDEEP UPPAL, ECONOMICAL;

GERI PRIOR, ICBC AND SWISS RE’S SHARON LUDLOW FRONTENAC ROOMCanadian consolidation, the alternative for capital management? With the pressure of the softening market and the persistent over-capacity in the CanadianP&C market, is this the time for further consolidation? Sandy discusses whether it’s the solutionto better capital management.

Risk management: Risk management framework, practices and proactive processes arebecoming mainstream and drawing more attention as both financial and reputation risk aretimely issues. ICBC uncovered a breakdown in controls earlier this year and went publicwith its findings. This in turn, increased the reputation risk of the company as media attentioncontinued months after the initial announcement. Geri will tell us how ICBC regained theconfidence of customers and government (shareholder), while maintaining the confidenceof its Board of Directors. She reveals what management is doing to prevent this fromhappening again.

Capital Management/Capital Markets: Capital Management is key for every organization,and particularly for insurance companies. In Canada and internationally, the move is towardseconomic capital. Sharon explains the key elements of an economic capital model andoffer perspectives from regulators, rating agencies and investors. She will also provideexamples of capital relief transactions.

10:00 AM - 10:15 AM COFFEE BREAK @ FRONTENAC FOYER

10:15 AM - 11:00 AM TALKING TALENT AT AVIVA WITH HELEN BOZINOVSKI, SVP, AVIVAFRONTENAC ROOMAviva is on a mission to ‘change insurance.’ That mission will require talented people whoare motivated, willing to learn and are ‘change-able.’ Over the past three years, Aviva hasbuilt a talent management strategy to support its business priorities, excite employees andsustain growth over the long term. It starts with understanding internal talent requirementsand then building a culture and language to consistently develop the talent needed acrossthe organization - both in Canada and globally.

TUESDAY, SEPTEMBER 23, 2008 (continued)11:00 AM - 11:45 AM REDUCING THE CARBON AND ECOLOGICAL FOOTPRINT

JAY GOLDMAN, VP, ZEROFOOTPRINT Measuring Corporate Footprint, Offsetting, and What You Can Do to Combat ClimateChange: In a low carbon economy, corporations, institutions, cities and governmentswill need to measure their carbon impact on an ongoing basis. This calls for a new function– Enterprise Carbon Management. It also demands software to manage the generation,hedging and reduction of carbon exposure. Jay will highlight the risk of carbon exposureand importance of lifecycle analysis throughout the supply chain. He’ll also explain thebenefits of leveraging software and technology to measure carbon

11:45 PM - 1:30 PM LUNCH @ WOODLANDS TERRACE

WEDNESDAY SEPTEMBER 24, 2008 8:00 AM– 9:30 AMJON SCHUBERT OF SGI; KEN KEENAN, CNS AND FRANÇOIS BOULANGER, RBC FRONTENAC ROOMRisks facing the P&C business: François will address current risk areas including claimreserve development, natural catastrophes, the effect of regulatory risk and interventionon the market. He will also look at the auto product in Ontario and Alberta; currentmarket conditions and the market’s reaction.

Strangulation from regulation: Jon will address the effect of rating agencies and the rateapproval process on market participants. He’ll also touch on Technology in the P&C industry;interfacing with brokers, and with customers and the effect of direct writers.

Adequacy of coverage: Ken will tackle the pressing issue of underinsured propertyfollowing significant increases in property values over a long period of time. We’ll also hearhis unique insights into the BC auto market as a private insurer competing with ICBC.

10:30 AM - 11:30 AM CLOSING KEYNOTE: DAVID PHILLIPS OF ENVIRONMENT CANADA – ALL WELCOMEFRONTENAC ROOMWILD ON WEATHER: THE CANADIAN FASCINATION WITH WEATHER

The an-

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SOCIAL PROGRAM

A ‘Magical’ night atop Whistler Mountain

How does a cozy ‘log cabin’ at the top of the world sound?You’ll board the Whistler Mountain Gondola destined for anexclusive mountaintop dining experience. You’ll be welcomedonto the expansive deck where cocktails await.

SUNDAY, SEPTEMBER 21, 2008 6:15 PM MEET IN THE LOBBY FOR A WALK TO GONDOLA6:30 PM GONDOLA OPENS; ENJOY THE 25 MINUTE RIDE UP WHISTLER7:00 – 7:45 PM COCKTAIL RECEPTION ON THE PATIO7:45 PM DINNER AND SOME SURPRISES 10:00 PM. LAST GONDOLA DOWN

Dusty’s Bar & Grill is Whistler’s original apres-ski bar,much beloved by local residents and visitors alike.Re-built in 2000, Dusty’s looks like a classic westernski lodge with wood-beamed ceilings and a cozy fire-side. Dusty’s guarantees good times and great memo-ries.

MONDAY, SEPTEMBER 22, 20086:00 PM MEET IN LOBBY, BUS DEPARTURES STAGGERED TILL 6:30 PM6:15 – 6:45 PM ARRIVE AT DUSTY'S 6:15 – 7:30 PM COCKTAIL RECEPTION ON PATIO 7:30 – 8:30 PM BUFFET DINNER 8:30 – 11:30 PM LIVE BAND!

FREQUENT BUS SERVICE BACK TO HOTEL

Enjoy a special dinner menu on the Terrace, a fully stocked games room with foozball, basketball toss,tabletop hockey., and a DJ for entertainment, including our famous charity draw. Bring your wallets!

TUESDAY, SEPTEMBER 23, 2008 6:00 - 7:00 PM COCKTAIL RECEPTION, WOODLANDS TERRACE, FAIRMONT WHISTLER7:00 PM DINNER UNDER THE BIG TENT, WOODLANDS TERRACE8:30 PM DESSERT AND GREAT CANADIAN HOUSE PARTY, EMPRESS BALLROOM.

The CIAA welcomes companions and invites you to attend thekeynote presentation on Monday at 8:00 am in the Frontenacroom, as well as the closing session with David Phillips onWednesday morning at 10:30 am.

On Monday, companions take the Whistler Village Tour.You’ll tour the key hot spots and vistas in the area, as well asthe streets of Whistler Village where you’ll learn the history ofthe ski resort. The fully-guided tour showcases the best ofWhistler and gives you the chance to peek into shops and galleries showcasing local artisans. Lunch is provided. Meet in thelobby at 10:15 am for a fun day (we return by 2:30 pm).

TUESDAY NETWORKING ACTIVITIES

Ziptrek Ecotours is the pioneer of zipline tours in North America.With an award winning ecological curriculum and the highest,longest, and most ziplines around, Ziptrek offers a real adventure.Ziptrekkers start anywhere from 12:20 pm to 1:40 pm for a threehour time frame. Look for sign up sheets to secure your spot. Dresslike you would for a hike and be in the lobby 15 minutes prior to thetime you select for your tour.

COMPANION PROGRAM

An afternoon of Golf at the spectacular Fairmont Whistler property.This world-class course would impress even Lorena Ochoa and will nodoubt, test your skills. Warning: Scenic vistas may be distracting. Signup your foursome at registration. Golf is a 12:30 shotgun start and abox lunch will be provided at the course.

The Great Canadian Photo Hike offers a fun combination – light hikingand photography. Your guide/ professional photographer will providetips for shooting better photos with any camera. You’ll hike tonaturally scenic areas near Whistler, stopping often to discuss howto shoot better portraits and scenic images. This is a great activitythat allows you to capture the true beauty of Whistler. Meet in theFrontenac Room at 1:00 pm. for a 30 minute orientation before settingout. Wear some comfortable shoes and clothing.

SPEAKERS’ BIOS

Don Bell, one of the four founders of WestJet, is widely considered thecompany’s spiritual leader, a ‘culture guru’ who champions teamworkwhile emphasizing an upbeat mood. The recently retired ExecutiveVice-President was known for a unique style that personified theWestJet values and became the Team’s model of inspiration andemotional commitment.

Bell’s ideas and leadership were instrumental in taking a start-up airlinein 1996 to become one of the few airlines in the world to enjoy quarterafter quarter of profitability and sustained double-digit business growth.In particular, he was credited for bringing WestJet to the forefront ofcorporate culture and customer service. During his tenure, the companyexemplified the optimal environment for success, winning variousbusiness awards including 'The Ernst & Young Entrepreneur of theYear' for Canada, and an International Entrepreneurship Award forOutstanding Teamwork in 2001. WestJet was named Canada’s mostrespected corporation for customer service in 2005. Today, WestJetis not only a household name in Canada, but it is one of the mostsuccessful airlines in North America.

Don Bell was one of thefounders of WestJet, andour 2008 keynote speaker

SPEAKERS’ BIOS

Alodie is a familiar face at the CIAA conference and a partner in theAudit and Assurance practice of PricewaterhouseCoopers working inthe Toronto office. She is PwC’s Canadian Insurance IFRS leader.

She has a wide range of experience in providing audit and advisoryservices to public and private financial services clients. Alodie specializesin P&C and Reinsurance and has managed a number of OSC and SECfilings. She has also been involved in Sarbanes-Oxley Section 404projects, both in an advisory and in an audit role.

Alodie is leading the PwC Insurance EyeOpener Series, which providesinsights and updates on financial reporting, actuarial, tax and businesstopics to the insurance industry. She is a past speaker at CIAA eventsas well as at the Canadian Institute of Actuaries 2006 annual conference.She is a member of the P&C Insurance Auditor’s Advisory Committee tothe Office of the Superintendent of Financial Institutions Canada.Alodie joined PwC in 1992 in Brussels, Belgium and moved to Torontoin 1997. She holds a Master’s degree in Business Economics from theFacultés Notre Dame de la Paix in Namur, Belgium. Alodie holds CAdesignations in both Canada and Belgium.

Alodie is the Human Resources partner for the Financial Services Auditand Assurance group in Toronto.

Alodie is a Director and Treasurer of Altruvest, a charity that works toexpand the talent pool and enhance the governance skills of charitablesector boards and senior leaders. She is also a champion for PwC CanadaFoundation which supports, encourages, and recognizes the volunteerinvolvement of staff and partners in the community.

Alodie Brew, CA

Partner, PwC

Leigh is a partner in the Audit and Assurance practice working in ourToronto office. She has a broad range of experience providing auditand advisory services to the financial service industry. Leigh specializesin all facets of the insurance industry – life and health insurance, P&Cinsurance and reinsurance.

Leigh is currently involved in the development and marketing of PwC’sstrategy for the new International Financial Reporting Standards (IFRS)related to the Canadian insurance industry. In this role, Leigh workswith the PwC Global IFRS committee to ensure Canadian clients areable to leverage from the global IFRS experience. In her IFRS role, Leigh isadvising and educating clients on the new IFRS standards and helpingcompanies develop an implementation project plan and strategy.

Leigh has involvement in a number of other initiatives related to theinsurance industry including the implementation of new auditing andaccounting standards, including the most recently released FinancialInstruments standards. Leigh was responsible for the firm’s publication:Dealing with the impact of the new financial instrument standards forCanadian Insurers – A Guide to the expanded disclosure requirements,December 2007. She also has experience delivering courses andpresenting to various associations in the industry. Leigh has been aspeaker at several CIAA events, the Canadian Institute of Actuaries2006 Annual Conference, the PwC Insurance EyeOpener Series andthe LOMA Canada Life Insurance Accounting Course.

Leigh Chalmers, CA

Partner, PwC

SPEAKERS’ BIOS

Kim joined the Tax Compliance Practice at Ernst & Young LLP (E&Y) in2001 as a Senior Tax Manager to spearhead the Financial ServicesInstitutions (FSI) area in the Toronto office. Kim’s areas of responsibilityinclude life and P&C insurance, banking and mutual funds. In addition,she facilitates the coordination of client service with her colleaguesin E&Y’s FSI Tax Consulting Practice. A role which was expanded in2005 as she assumed additional responsibilities for projects withinthe E&Y FSI Tax Consulting practice.

Kim’s expertise includes insurance taxation issues relating to bothresident and non-resident insurance companies, including tax planningrelated to corporate reorganizations and to the acquisition and divestitureof insurance corporations and/or specific lines of business. She hasalso been involved with the development of internal procedures andprocesses to enhance the tax compliance process and has preparedinternal tax accounting processes to ensure that appropriate controlsare in place to meet the requirements of the Sarbanes-Oxley Act(SOX 404) or the Canadian MI 52-109 (CSOX) standards.

Kim has presented at previous tax seminars sponsored by the CIAAand at various internal tax seminars.

Kimberly Inglis

Executive Director, Financial Institutions,Ernst & Young LLP

SPEAKERS’ BIOS

Doris began her career with Ernst & Young in 2003 as a Senior TaxManager. She has over 15 years of corporate income tax and taxaccounting experience, focused on delivering tax compliance andconsulting services to Canadian life, health and P&C insurers,Canadian branches of non-resident insurance companies andCanadian banks. She has also been involved in assisting corporationsin managing their financial reporting obligations with respect toaccounting for income taxes including internal control reportingobligations under Sarbanes-Oxley 404 and NI 52-109. Currently she isassisting with a number of clients in the tax implementation of IFRS, aswell as understanding of the tax implication of adopting IFRS.

SPEAKERS’ BIOS

Doug is the Executive Director of the Insurance Department for theFinancial Institutions Commission. He is directly responsible foroverseeing the solvency and market conduct of insurance companiesoperating in British Columbia. Included in this responsibility is theadministration and development of the British Columbia’s captiveinsurance domicile. Doug was instrumental in establishingBritish Columbia as a captive domicile in 1989. His past experienceincludes being a policy analyst with the Minister of Finance andmanager with the Royal Bank of Canada. Doug graduated from theUniversity of British Columbia with a Bachelor of Commerce andMasters of Economics degrees and is a member of the ProfessionalEconomist Association of British Columbia. Doug McLean

Executive Director,Insurance, Financial InstitutionsCommission

Doris Foo

Senior Manager, Financial Institutions, Ernst & Young LLP

Managing Director Jonathan Stephenson is a treaty reinsurance bro-ker in Guy Carpenter & Company, LLC's Toronto office and a memberof the Canadian management team.

Since joining Guy Carpenter in 1991, Jonathan's broking activitieshave focused on reinsurance coverage for a number of large nationalinsurers. He has also led a team responsible for the reinsuranceneeds of managing general agents and regional writers, as well asseveral governmental agencies. His experience spans property,casualty, engineering, accident,health, agricultural, professional lia-bility and aviation reinsurance.

Jonathan holds a bachelor's degree in finance from McGill Universityand an MBA with distinction from the University of Western Ontario.He is a member of the Insurance Institute of Ontario.

Jonathan Stephenson

Managing Director Guy Carpenter & Company

SPEAKERS’ BIOS

John joined Chubb Insurance Company of Canada in 2000. He isChubb Canada's Senior Vice President, General Counsel and Secretaryand is responsible for managing Chubb Canada’s legal affairs, includingregulatory compliance and corporate litigation. A graduate of Queen’sUniversity law school, John was called to the Ontario Bar in 1990.His experience prior to joining Chubb Canada includes insurancedefence litigation (both in-house and in private practice) and litigationmanagement. John sits on the Insurance Bureau of Canada’s RegulatoryAffairs Committee and is the Chair of its Regulatory ComplianceWorking Group. He is a Chartered Insurance Professional and a memberof the Canadian Corporate Counsel Association, the Institute ofCorporate Directors and the Canadian Society of Corporate Secretaries.John Cairns

Senior Vice President,General Counsel andSecretaryChubb Canada

Sandeep is Senior Vice President and Chief Financial Officer atThe Economical Insurance Group (The Group). He serves on allcommittees of The Group’s Board of Directors, including HR, Audit,Investment, Pension, and Governance and Conduct Review. He is amember of the Board of Directors for Family Insurance, TEIG HoldingCompany, and Mattei Companies. Furthermore, Sandeep is Presidentand CEO of Mattei Holding Company, Inc. and Corporate Secretary ofTEIG Holding Company (U.S.), Inc..

Sandeep is responsible for managing The Group’s financial resourcesand ensuring the integrity of the organization’s policies and practices.During his seven-year tenure, he has created and implemented highlyeffective strategic planning and financial modelling processes thatdrive the corporate business plan. These processes include rigorouscorporate governance and control self-assessment systems. Sandeepprovides strategic and tactical support as an advisor to the InvestmentDepartment and leads The Group’s merger and acquisition program.

Sandeep began his career in 1985 with BDO Ward Mallette andjoined Guardian Insurance in 1990. He was also Vice President Finance/Treasurer and Broker Network at ING Canada. Sandeep hasover 18 years of professional experience in the financial services sec-tor.

A graduate of Brock University’s Bachelor of Business Administration,Sandeep became a CA in 1989 and completed his MBA at theRichard Ivey School of Business in 1999. He is a member of theICAO and an advisor for two not-for-profit organizations. He is a pastmember of the Board of Directors for the CIAA.

Sandeep and his family live in Mississauga, Ontario.

Sandeep Uppal

Senior Vice President andChief Financial Officer,The Economical Insurance Group

SPEAKERS’ BIOS

Geri was appointed President and CEO of ICBC on an interim basis,effective May 2, 2008. She has been ICBC's Chief Financial Officerand a member of the Executive Committee since the year 2000.She previously led ICBC teams in change management, cost containmentand planning. She also worked in various roles in audit after joiningthe company in 1987.

Before joining ICBC, Geri held a number of financial, audit andoperational positions with Touche Ross & Co.

Geri was born and raised in Vancouver. She graduated with a Bachelorof Commerce - Administration and Management Information Systemsfrom the University of British Columbia in 1983. She became aChartered Accountant in 1986.

SPEAKERS’ BIOS

Sharon is responsible for all aspects of finance, capital management,taxation and regulatory compliance for Swiss Re’s Property andCasualty and Life & Health insurance and reinsurance operations inCanada. Over the last decade, she has held senior finance positionsin a commercial P&C insurance company and a life insurance company.She played a key role in the demutualization and IPO of Canada LifeFinancial and launched Kanetix - a consumers’ on-line insurancequotation service company. Sharon holds a Bachelor of Commercedegree from the University of Toronto and earned her CA designationin 1992. She also holds an FLMI designation. Sharon is currentlyChair, Financial Affairs Committee and formerly Chair, Financial Issues Sub-Committee of the Insurance Bureau of Canada. She is alsoa member of the CFO Forum and the Financial Reporting Committee ofthe Canadian Life & Health Insurance Association.

Sharon has actively volunteered for Junior Achievement of Canadaand has held Treasurer and President and Chair of the Board positionsfor Life-Bridge Childcare Centre and the Victorian Order of Nurses.

Sharon M. Ludlow, CA

Senior Vice President &Chief Financial Officer Swiss Re Canada

Geri Prior

President & CEO/Chief Financial Officer, ICBC

Helen is Senior Vice President, Human Resources for Aviva Canada,and is responsible for leading the delivery of effective HR strategies,programs and services that enable Aviva Canada to achieve its plansfor business growth and goals to “Win with People.”

Prior to joining Aviva in 2006, Helen was the Vice President, PeopleResources with the Heart and Stroke Foundation of Ontario, where inaddition to staff and volunteer programs, she was responsible forBoard governance and development. Her background also includes17 years in HR leadership roles with Manulife Financial and Bank ofMontreal, and extensive experience in strategic planning, leadershipand talent development, and change management.

SPEAKERS’ BIOS

Jay has been providing a human side to technology for over ten years,as both a User Experience Specialist and Visual Designer. His careerhas been focused on the interaction between people and technology,and his insights have helped to greatly improve products on mobile,web, and desktop platforms, including IBM DB2 and Mozilla Firefox.Jay led the Radiant Core Professional Services Team on a wide varietyof engagements across multiple industries, and is now proud to bethe Vice President of Client Experience for Zerofootprint SoftwareInc, where he oversees product management, user experience, andclient services. He has been instrumental in the continued growth ofthe BarCamp community in Toronto and was one of the co-conductorsof the very successful TransitCamp event held in partnership with theToronto Transit Commission. Jay has been published in the HarvardBusiness Review and is currently writing The Facebook Cookbook forO'Reilly Media.

Jay Goldman

Vice President, Zerofootprint Not-For-Profit

Helen Bozinovski, Senior Vice PresidentHuman Resources for Aviva Canada

Jon is President & CEO of SGI, a CMA and has 30 years of industryexperience.

He is Chair of the Boards of Directors of three SGI subsidiaries –SGI CANADA Insurance Services LTD, Coachman Insurance Company andThe Insurance Company of Prince Edward Island, as well as theSaskatchewan Cancer Agency Board of Directors.

Jon also operated his own insurance consulting business focussed largelyon the underwriting, injury and rehabilitation sides of the insurancebusiness to various companies in Canada and Europe. He has testifiedas an expert in front of commissions on insurance reform; acted asspecial insurance consultant to the Quebec Task Force on Whiplash-Associated Disorders; and published and presented papers at conferencesin Canada, USA, Belgium, Sweden, UK, Australia, Czech Republic andJapan on research, return to work, rehabilitation and automobileinsurance. Jon is VP of the United Nations Bone and Joint Decade2000-2010 Task Force On Neck Pain and its Associated Disorders.

SPEAKERS’ BIOS

As President & CEO of RBC General Insurance, François has overallresponsibility for RBC’s home and auto insurance business.

François first joined RBC Insurance in 2005 as corporate actuary.With more than 25 years of experience in the P&C field, François hasa broad base of experience in actuarial valuation, pricing, reinsurance,finance, underwriting, claims and operations of P&C companies.

Over the years he has participated in a number of industry task forces,from automobile product reform and industry committees on insurancestatistics and residual markets. François also actively participated inseveral committees of the Canadian Institute of Actuaries.

François holds a bachelor of science in actuarial science from LavalUniversity and a MBA in corporate finance from the Schulich Schoolof Business. He is also a Fellow of the Canadian Institute of Actuariesand the Casualty Actuarial Society.

François Boulanger

President & CEO, RBC General InsuranceCompany

Jon Schubert,

President & CEO

SGI

Ken was appointed President of Canadian Northern Shield in January2008. He brings more than 22 years experience working in intermediatedinsurance. Ken joined R&SA Ireland in 2000 as the Director ofPersonal Lines where he was responsible for the underwriting, pricingand operations of the property and auto portfolio. In 2005, he wasappointed Director of Sales & Marketing and as a member of the IrishExecutive Team. He is an Associate of the Insurance Institute of Irelandand holds a Certified Diploma in Accounting and Finance (ACCA).

SPEAKERS’ BIOS

David, generally acknowledged as Canada’s foremost weather expert,has been called ‘a genuine Canadian legend’ and ‘our unofficial weatherguru’. However, he would rather think of himself as a weather ambas-sador for Canada, claiming that we have been blessed with one of theworld's healthiest and safest climates. As a senior climatologist,David’s work involves the study, promotion and understanding of theCanadian climate. As a spokesperson for the Meteorological Service ofCanada (MSC), he is best suited to discuss weather and climate issueson a national scale.

David has published several books, including The Climates Of Canada,Blame It On The Weather, and the bestseller The Day Niagara FallsRan Dry. He is also the originator and author of Canada’s most popularcalendar, The Canadian Weather Trivia Calendar. He is also a familiarface and voice on national radio and television. In recognition for hiswork, David has received the Patterson Medal for Distinguished Serviceto Meteorology in Canada, the Commemorative Medal for the 125thAnniversary of the Confederation of Canada and the Public ServiceMerit Award.

David Phillips,

Senior Climatologist, Meteorological Service ofCanada (MSC)

Ken Keenan, President Canadian Northern Shield

Dr. Patty Clugston was a gifted plastic surgeon who dedicated her life to giving renewedhope to women with breast cancer. In 1997, she founded the Breast Reconstruction Program at UBC Hospital. Her breakthrough approach enabled women to have breast reconstruction completed as part of their mastectomy. Within 10 years, more than1,000 breast cancer patients had benefited from Dr. Clugston’s efforts.

Dr. Clugston earned an international reputation and was sought out as a teacher, speakerand author in the plastic surgery and breast oncology communities. But privately, shewas fighting her own battle with scleroderma, another life-taking disease. A painfuldisease that attacks the soft tissues of the body, scleroderma altered her looks, andchanged the way she held surgical instruments. Despite the challenges of the disease,she continued her life’s work. Tragically, Dr. Clugston died on March 1, 2005.

Her outstanding work in the area of breast reconstruction was recognized through theendowment of a Chair in her name that will sustain this program in the future. The initialgoal of the fundraising initiative is $5 million. To date, almost $2.6 million has been raisedon the strength of Dr. Clugston’s memory.

The CIAA is honoured to raise funds to continue Dr. Clugston’s important work.

CIAA PROUDLY SUPPORTS THE DR. PATTY CLUGSTON CHAIR IN

BREAST RECONSTRUCTION SURGERY

Doug has more than 25 years of public accounting experience withthe Deloitte Montreal, Toronto and Ottawa offices, fifteen of thoseyears as a partner.

As a leader in the Deloitte Insurance Industry Services Group, Dougspecializes in providing assurance and advisory services to domesticand international life insurers, P&C insurers, reinsurers and brokers.His experience includes Canadian GAAP, U.S. GAAP, IFRS, SarbanesOxley internal control certifications, demutualizations, prospectus filingsand federal financial services license applications. Doug is a memberof the CIAA, teaches at the Deloitte insurance school and has presentedat industry conferences, including the CLHIA, CIAA, LOMA and IASA.

Doug is a graduate of Bishop’s University and holds a C.A. designation.

MODERATORS’ BIOS

Dave is an audit partner in KPMG LLP's financial services practice with31 years of experience in public accounting in both the UK and Canada.He specializes in providing audit and business advisory services to theinsurance industry including several industry related not-for-profitorganizations. Dave's involvement with regulators and accounting standardsetters enables him to be at the leading edge on emerging issues and toassist his clients in addressing those issues. Dave is a member of theP&C Insurance and Life Insurance Auditors' Advisory Committees tothe Office of the Superintendent of Financial Institutions, Canada.

David Thomson, Partner, KPMG LLP

Doug Gray, Partner, Deloitte

LEARN MORE ABOUT THE CIAA AND VISIT WWW.CIAA .ORG

We’ve been helping our members since 1934 ...

A lot has changed since 1934, but the Canadian Insurance Accountants Association (CIAA)

continues to thrive. This year we celebrate our 75th birthday of serving members across Canada.

With over 550 members, the CIAA has attracted a strong membership and involved

professionals who keep the Association relevant. Your flagship conference is run by the

dedication of members who volunteer their time and energy. The seminars and courses

also rely on members who volunteer and pitch in to get the job done.

Thanks to you we’ve made this milestone. The best is yet to come.

YOUR PAST CONFERENCE DIRECTORS

2007 Scottsdale, Arizona Annette Pohle PwC LLP

2006 Quebec City Geoff Shields Chubb Insurance Company of Canada

2005 Banff Rick Keeler Munich Reinsurance Company

2004 Halifax Glenn Taylor Allstate Canada Group

2003 Winnipeg Colleen Sexsmith CAS Accounting for Insurance Inc.

2002 Calgary Dave Thomson KPMG LLP

2001 Montreal Colleen Sexsmith CAS Accounting for Insurance Inc.

2000 Victoria Jim Abernethy Marsh Canada Limited

1999 Charlottetown Brian McAskill Marsh Canada Limited

1998 Huntsville Glenn Taylor Allstate Canada Group

1997 Montebello Mo Jansons Royal Bank of Canada

1996 St. John’s Brian Divell Aetna Casualty & Surety Co. of Canada

1995 Ottawa Marg Walker The Baloise

1994 Vancouver Peggy Helliwell Frankona Rückversicherungs- AG

1993 Kingston Mohez Remtulla Canadian Reinsurance Co.

1992 Niagara Falls Jane Gardner Continental Insurance Group

1991 Québec City Brian McAskill Sedgwick Limited

1990 St. Adele Guy Legare Compagnie d’Assurances Union Canadienne

1989 Kananaskis Stuart Kistruck Pilot Insurance Co.

1988 Halifax Peggy Helliwell NZ Re Canada Inc.

1987 Montebello Ron Bilyk Motors Insurance Corp.

1986 London Alf Schurr Royal Insurance

1985 Kitchener Norma Cooper Canadian Reinsurance Co.

1984 Sherbrooke Wilfred Callebert Mathema Inc.

1983 Ottawa Michael Bayne Gerling Global General Insurance

1982 Moncton Marion Smith Metropolitan Insurance Company

1981 Québec City Gilles Clark Le Groupe Commerce

1980 Winnipeg Ted Vanden Tillaart Scor Reinsurance Co. of Canada

1979 Ottawa David Williams David M. Williams EDP Services

1978 Québec City C.E. Couture Le Groupe Commerce

1977 London Rui Quintal Sphere Drake Canada Ltd.

1976 Gray Rocks Doug Cudmore Dale & Company

1975 Niagara Falls R. Morgan Sovereign General

1974 Québec City J. Spencer Welby Computer Services Ltd.

1973 Ottawa J.C. Martin Royal Insurance Co.

1972 L’Esterel K.D. Harding Johnston & Higgins Willis Faber Ltd.

1971 Honey Harbour V. Harris Halifax Insurance Co.

1970 Québec City H.A. Trickey Prudential Assurance Co. Ltd.

1969 Niagara Falls J. Hughes Canadian Reinsurance Co.

1968 Kingston F.D. Petrie American International Group

1967 Ottawa K.L. Hall Munich Re & Victory

1966 Mont Gabriel J. Bingham Royal Insurance Co.

1965 Brockville G. Perry Sterling Offices of Canada Ltd.

1964 Ottawa F. Di Tomasso Gold Circle Insurance Co.

OUR SPONSORS ARE THE BEST!

What can we say? In a tough market with so many pressures, our sponsors once again comethrough. The sponsorship committee worked the phones, sent the emails and went after every leadwith a real commitment to the CIAA and our charity – The Dr. Patty Clugston Chair in BreastReconstruction. Special thanks to Terri Martin, Deloitte; Antonietta Montisano, RSA Group;Ellen Wong, PwC; and Jean-Guy Leclerc, Jevco Insurance Company. Thank you to all our sponsorsand those organizations which donated prizes as well.

Lucy Iacovelli, KPMG LLP

OUR SILVER

SPONSORS!


OUR BRONZE

SPONSORS!


OUR GENERAL

SPONSORS!


Oxford Howick Farmers' Mutual Bay of Quinte Halwell Westminster Dufferin

Hay Trillium Peel The Kings Ayr Farmers Tradition Hamilton Township

Lambton Grenville West Wawanosh Farm Mutual Reinsurance Plan

As always, thanks to the Farm Mutuals

Delegate Name Company Non-DelegateAbeysinghe, Chetiya White Mountains Reinsurance Company of AmericaAli-Dabydeen, Reya Ernst & Young LLP Alldred, Paul Farmers' Mutual Insurance Company (Lindsay) Alldred, Patricia Austin, Rob AIG Baksh, Nazz Peace Hills InsuranceBalanescu, Rodica Lombard Canada Ltd. Balanescu, John Bali, Ravinder Chubb Barkley, Bonnie Grenville Mutual Insurance Barkley, SteveBawa, Balina RSA Group Beattie, Fayeanne RSA Group Belliveau, Janice Clare Mutual Insurance Company Berris, Mike Berris Mangan, Chartered Accountants Binner, Dale Western Surety Company Binner, Loretta Blades, Belinda Chubb Insurance Company of Canada Borgmann, Fred PwC LLP Boulanger, Francois RBC Insurance Cantin, Claudette Brew, Alodie PwC LLP Brown, Robert Kingsway General Ins Co Burrow, Tom Landsbanki Canada Byrne, Karen Peel Mutual Insurance Company Calnan, Terrye HTM Insurance Cardoso, Ricardo Deloitte & Touche Chalmers, Leigh PwC LLP Chan, Allan RSA Group Chau, Rose Odyssey America Reins. (Cdn. Br.) Chau, Matthew Chee, Anne CNA Canada Cheong, Jessica Munich Reinsurance Company of Canada Cheung, Christine Transatlantic Reinsurance Company Cheung, Michele AIG Commercial Insurance Cheung, Patrick Chun, Winnie AIG Commercial Insurance Churaman, Patricia Factory Mutual Insurance Company Clark, Brian Stewart Title Guaranty Company Coogan, Kathy Peace Hills Insurance Dalakoudis, Andrew Longview Solutions Inc. Davis, Christine CUMIS DeJeu, Jim Lambton Mutual Insurance Company DeJeu, Nancy Des Vignes, Dexter Beach & Associates Ltd. Dobre, Raluca Insurance Bureau of Canada Irrcher, TobiasEarle, Beth Fairway Insurance Eberhart, Gary Ward Group

A ‘WHO’S WHO’ OF ATTENDEES


Delegate Name Company Non-DelegateEugene, Teer Global Aerospace Underwriting Managers Ewert, Scott PwC LLP Fast, Christine The Co-operators Group Ltd. Fekade, Tesfaye MSA Research Inc Fiore, Rose RBC Royal Bank Fiore, Vanessa Foo, Doris Ernst & Young Franklin, Krista RSA GroupFraser, Deborah Lombard Canada Ltd. Fung, Stanley Global Aerospace Garsonnin, Shirley Alberta Motor Association Insurance Company Gaudio, Claudio RSA Group Gianvito, Marco TD Bank Financial Group Gould, Cara The Kings Mutual Insurance Company Grabarczyk, Rod Provincial Auditor Saskatchewan Gray, Doug DeloitteGreatti, Dori Aviva CanadaHalpert, Sandi RSA GroupHannah, Jason Portage Mutual Hannah, Kristine Hillman, Bob AMA Insurance Hillman, Helen Hollister, Sharon Germania Farmers Mutual Hollister, Ryan Horne, Sherry Peace Hills Insurance Huang, Francis Aviva Canada Iacovelli, Lucy KPMG LLP Inglis, Kimberly Ernst & Young Jack, Mike St. Paul Fire & Marine Jones, Tamara PwC LLP Jorgensen, Steve Liberty International Underwriters Jullienne, Alain Aviva Canada Inc. Kazek, John Odyssey America Reinsurance Corporation Keeler, Rick Munich Reinsurance Company of Canada Keeler, Jennifer Kendall, Jennifer HB Group Insurance Huelin, Shawn Leadbetter, Darrell PACICC Leclerc, Jean-Guy Jevco Insurance Company Lee, Cliff KPMG Lee, Henry Travelers Guarantee Company of Canada Lee-Poy, Robert RSA Group Lister, Dan The Kings Mutual Insurance Company Ludlow, Sharon Swiss Re

Delegate Name Company Non-DelegateMacDowall, Tom GCAN Insurance Company Man, Ellis AIG Commercial Insurance Martin, Teresa North Blenheim Mutual Insurance Company Martin, Greg Martino, Michael Canadian Direct Insurance Matusiak, Mellissa Farm Mutual Reinsurance Plan McCurdy, Dean First Canadian Insurance Corporation McCurdy, Jeanne McGillivary, Jo-Ann Westland Insurance McPhie, Brenda The Co-operators McPhie, Ernie Mertes, Marian Gore Mutual Insurance Co Mertes, Ted Mihailov, George Farm Mutual Reinsurance Plan Mihailov, Jacky Minaker, Ron Lombard Canada Mitchell, Helen Ontario School Boards' Insurance Exchange Jones, Frank Montisano, Antonietta RSA Group Montojo, Teresita Odyssey America Reinsurance Corp.-Cdn Branch Moore, Mark Aviva Canada Inc. Motwani, Sunil Liberty International Underwriters Orr, Richard Howick Mutual Insurance Company Pahwa, Santosh Zurich Canada Paterson, Dave Ayr Mutual Ins Co Pedden, Douglas Portage Mutual Pedden, Cathy Pereira, Al Aon Re Canada DeSousa, Helena Peschisolido, Linda York Fire & Casualty Insurance Company Pohle, Annette PwC LLP Qureshi, Mehboob American Bankers Insurance Company of Florida Ralliaram, Ratan Deloitte & Touche LLPRamsay, Michelle R2 communications inc.Ristich, Patti R2 communications inc. Rourke, Tim CIBC Mellon Global Securities Services Sami, Jim Ontario School Boards' Insurance Exchange Sami, Helen Sangha, Vishal FM Global Sanghera, Paul Liberty International Underwriters Sarmiento, Eileen Liberty International Underwriters Serge, Adrian Marsh Canada Limited Sevazlian, Sarkis Munich Reinsurance Company of Canada Shields, Geoff Aviva CanadaSmall, Colin TD Bank Financial Group Smith, Tom Farm Mutual Reinsurance Plan Smith, Sonya Squire, Deborah Oxford Mutual Insurance Company


THE CIAA IS 75 YEARS YOUNG!

What a great time to join the The Canadian InsuranceAccountants Association as it celebrates its 75th birthday.Founded in 1934, the CIAA promotes the study, researchand development of financial management and insuranceaccounting. Our organization provides for professionaldevelopment and a forum for communication withinthe industry.

Membership from across Canada exceeds 550 Active andAssociate members.

Members enjoy:

Professional development of our Members through:

• Insurance Accounting Course at McMaster University

• Advanced Professional Development Program

• Regular Seminar and Speaker Program

• Annual Conference; plan to attend St.John’s Newfoundland in 2009

• Networking opportunities

To learn more or to get involved, visit www.ciaa.org

1 9 3 4 - 2 0 0 91 9 3 4 - 2 0 0 9


Delegate Name Company Non-DelegateSumsion, John Swiss Reinsurance Company Sumsion, Shirley Swales, Jason PwC LLP Tang, Kate AIG Commercial Insurance Taylor, Glenn RBC Insurance Group Taylor, Sandra Ontario School Boards' Insurance Exchange Tedesco, Nunzio KPMG LLP Thistle, Colleen The Portage la Prairie Mutual Ins.Co. Thomson, Dave KPMG LLP Tsaur, Fong Liang Aviva Canada Inc. Tugwell, Vicki RBC Dexia Investor Services Trust Vaidyanathan, Ramanathan Arch Insurance Company VanDeWalle, Irene Tradition Mutual Insurance Company VanDeWalle, Morris Welsh, Patti Bay of Quinte Mutual Ins. White, Lisa Dufferin Mutual Insurance Co. White, Murray Wilkes, Robert BDO Dunwoody LLP Williams, Ted Grain Insurance and Guarantee Company Williams, Lucille Willick, Shelley Saskatchewan Mutual Ins. Co. Willick, Barry Wilson, Katherine Halwell Mutual Insurance Co. Wilson, David Wilson, Ron Trillium Mutual Insurance Company Wilson, Debby Wolff, Shirley Deloitte & Touche LLP Wong, Bella Partner Reinsurance Europe Ltd Wong, Tim Wong, Ellen PwC LLP Wong, Stephen Deloitte & Touche LLP Woodfield, Karen CNA Canada Guarnaccia, Frank Yau, Alfred PwC LLP Young, Eileen St. Paul Fire & Marine

Documents

The 2008 Learning Summit...Welcome from Sandra Taylor, 2008 Conference Director Welcome to Whistler! It is with great pleasure that I welcome you to The 2008 Learning Summit, in the