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Confidential NEW TERIOS Sales Manual Planning & Marketing Department Overseas Planning Division DAIHATSU MOTOR CO., LTD. 4482-00106 Printed in Japan

Terios Sales Manual

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Page 1: Terios Sales Manual

Confidential

NEW TERIOSSales Manual

Planning & Marketing DepartmentOverseas Planning Division

DAIHATSU MOTOR CO., LTD.

4482-00106 Printed in Japan

Page 2: Terios Sales Manual

Contents 1How to use this manual

Sales Manual

Contents

NEW TERIOS

This staff manual is packed full of information relating to product knowledge and sales points for the new TERIOS.Be sure to grasp a firm understanding of the car’s major features in combination with all other sales tools when attending to your customers.

Information Categories

The information contained in this manual has been categorized based on the contents.

Feature =Characteristic features and equipment points of the vehicle.Advantage =Explanation of advantages of features and equipment etc. Benefit =Benefits to customers of features and advantages.Benefits have been explained as follows based on customer orientation.

Benefits for those customers using their car mostly around town.

Benefits for those customers using their car mostly outdoors.

Advantages for all, regardless of the environment in which their car is used.

Comparison = Information comparing the car against its competitors.

Information = Topics information etc.

Test Driving Tips

The new TERIOS is a car that allows the customer to appreciate the benefits for themselves simply by taking the car for a test drive.This chapter contains all the information required to help the customer experience the benefits of the car as effectively as possible when taking a test drive, and should be used when offering the customer advice at such times.

Specifications Icons

The settings of the equipment and functions may differ depending on the specifications. The specifications icons below are provided in this manual to show the settings.

Video Icons

This manual provides video footage to accompany the information in order to further deepen staff’s understanding of the product. The above video icon is displayed at those contents for which video footage is available. In addition to this manual, staff should further their understanding of the images and features through effective use of the video contents.

How to use this manual

Desk Work Part

This chapter explains basic performance of the new TERIOS. Be sure to fully understand characteristic features and advantages of the vehicle before explaining to a customer.

Walk-around Part

This chapter shows the standing position for the salesperson when providing the customer with an explanation of the product at places such as the showroom.This can be used as a reference for sales techniques.

ON

OFF

Feature

Benefit

Advantage

Comparison

E.OPT. E.STD.OPT. G.OPT.

Dealer OPT.

G.STD.

M/T.OPT. 4WDA/T

How to use this manual ……………………… 1

Targets ………………………………………… 2

Concept & Features ………………………… 3

Message from Chief Engineer …………… 4

Walk-around ………………………………… 5

Exterior

Front Section……………………………… 6

Side Section……………………………… 8

Rear Section……………………………… 10

Packaging Section ……………………… 11

Interior

Packaging Section ……………………… 12

Interior Section…………………………… 14

Seat Section……………………………… 18

Desk Work …………………………………… 19

Engine, Suspension & Transmission … 20

4WD, 2WD & LSD ……………………… 22

Active Safety……………………………… 24

Passive Safety…………………………… 26

Platform & Quality………………………… 28

Additional Information ……………………… 29

Test Driving Tips…………………………… 30

Q&A ………………………………………… 31

Specifications

Europe …………………………………… 32

General …………………………………… 33

E: EuropeG: General

Information

Page 3: Terios Sales Manual

Driving performance of the previous model has been enhanced further.

In addition to the firm vehicle body and FR-based 4WD, the new TERIOS is equipped with a newly developed 1.5L engine, allowing the customer to experience an upgraded driving feel both on and off the road.

Both compact packaging and wide cabin space have been achieved.

The packaging of the previous model, which was characterized by its compact design, has been reviewed to widen the cabin space. As a result, the new TERIOS can be used in various ways, such as when going out with a mountain bike.

A higher level of comfort has been achieved.

While the true off-road performance is being maintained, wind noise or other outside noises can be reduced and a quiet cabin space has been achieved. Furthermore, the cabin design has been improved and the joints between the parts have been finished smoothly to create a more comfortable space.

For owners of the previous model…

Tar

gets

Con

cept

& F

eatu

res

2Targets 3Concept & Features

Concept & FeaturesTargets

Outdoor-oriented Active Individuals and Young Families

•Those wishing to enjoy trips and leisure time with their family at the weekend

•Those who love intense driving in bad conditions such as on snow-covered, rough, or flooded roads

•Those who love the powerful style unique to SUVs

•Sports utility-oriented drivers who appreciate the attractive functionality

•Those who feel that compact cars are easy to handle and of a reasonable size

Comments fromCompact Car

Owners

Comments fromSUV Owners

Targeted at…

Customers’ voices are…

Easy-to-handle, stylish, and fun!

Tough & Casual New Compact SUV

Concept

51

345

Exterior that Highlights the Car’s Individuality

Interior that Evokes a Sense of Excitement

Newly developed 1.5L engine with power to spare

Real full-time 4WD with a Center Differential Lock

Features

It is an ideal size for driving around town, and it has great handling, but I see similar cars everywhere I look.

Low maintenance costs and great fuel consumption, but I feel uneasy driving on snow-covered or rough roads.

I can drive on rough roads with no worries, but it’s a little too big for me and not ideal for everyday use.

The high seating position results in good visibility, making it easy to drive, but it is too imposing and it stands out in town.

See P.22~

See P.20~

See P.14~

See P.6~

The Answer The New TERIOS

2A total package for exceptional riding comfort

See P.11~

Page 4: Terios Sales Manual

Mes

sage

from

Chi

ef E

ngin

eer

4Message from Chief Engineer 5

Message from Chief Engineer

Walk-around

Wal

k-ar

ou

nd

Walk-aroundThis chapter explains new features of the new TERIOS for each section of the vehicle. This part shows features and equipment points depending on the standing position for the salesperson when providing the customer with an explanation of the product at places such as the showroom.Be sure to walk around the vehicle to confirm new characteristic features or equipment points of each section.

This chapter mainly explains equipment or advantages that are easy to see and feel. Be sure to show the characteristic features of the vehicle to the customer based on Walk-around points and provide explanation of advantages and benefits of the new TERIOS.

ExteriorFront Section

Side Section

Rear Section

Packaging Section

InteriorPackaging Section

Interior Section

Seat Section

Front Design, Headlamps, Fog Lamps, Color Variations

Side Design, Rear Doors, Rocker Panels, Wheel-arch Extensions,Side Stone Guards, Roof Rails, Outer Mirrors

Rear Design, Rear Combination Lamps, Luggage-compartment

Minimum Turning Circle, Ground Clearance

Dimensions, Luggage-compartment Configurations

Interior Design, Door Trim,Multi-information Display, Center Warning, Audio,Air Conditioning System, Utility

Seat Design

Since it was first produced in 1997, the first generation TERIOS has been sold in 110 countries throughout the world. This achievement makes the TERIOS a key product in Daihatsu's global strategy.With the current increase in demand for SUV's, it is now more important than ever that Daihatsu creates a niche for itself in the global SUV market. It is with this aim in mind that the new TERIOS was developed.This development centered on the idea of creating a sport utility vehicle that was both tough and casual. The ease and usability of a compact car have thus been added to the fun and versatility of an SUV, resulting in a vehicle with both the functionality and recreational ability that make long-distance trips enjoyable. The advanced synthesis of these two appealing concepts has resulted in the creation of an all-new vehicle genre.

Features of the new TERIOS include;• A combination of strength and refinement, resulting in an urban look indicative of the new SUV style• A creative interplay of drivability and spaciousness• A range of equipment aimed at providing reliability and comfort, combined with 4WD for increased

versatility

As the chief engineer of this project, the two aspects of this vehicle of particular interest to me are its design and driving performance.Large multi-reflector quad-lamps have been adopted on the front end to give the TERIOS the look and feel of an even larger SUV. In terms of driving performance, early in the development process TERIOS prototypes were taken to Europe and regions all over the world where they were benchmarked against other top-rated SUVs. In terms of basic handling and driving stability, safety features like VSC were tested in various parts of Europe in pursuit of a high-quality product suited for global use.

With its host of special features, I am confident that the new TERIOS will make headlines around the world for its popularity among individualistic young people as well as among young families with active lifestyles.

We have created the new TERIOS with the aim of producing a superior vehicle in every sense: design, comfort, versatility, functionality, and more. Our goal was to create the world's premier compact SUV. I believe we have achieved that, and hope you will have confidence in the marketability of this remarkable new vehicle. I wish you the best of luck in achieving increased sales with the new TERIOS.

Osamu TadaChief EngineerDaihatsu Motor Co., Ltd.

Side Section

Front Section

Packaging Section

Interior Section Seat Section

Rear Section

Packaging Section

Page 5: Terios Sales Manual

Front Section

Front Design & HeadlampsFront Section

Fog Lamps & Color Variations

Wal

k-ar

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nd

Fro

nt S

ectio

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6Front Section 7Front Section

Brighter Headlamps

Multi-reflector quad-headlamps

Bumper with Built-in Round Fog Lamps

The front fog lamps have created a wide feeling.

• The round fog lamps allow oncoming drivers to recognize the vehicle easily in low-visibility situations and create a tough impression.

The adoption of multi-reflector quad-headlamps for the low beam has increased the distance of the lighting rangeThree-dimensional design created by integrating the parking lamps and turn signals

Increased brightness through adoption of multi-reflectors

Dual-lamp headlamps

Feature

Advantage

Feature

Advantage

Benefit

Benefit

• The adoption of multi-reflector quad-headlamps to focus light and illuminate the forward direction ensures a bright field of vision without dazzling oncoming drivers.

• Even when driving in urban areas with no street lighting, the headlamps on the new TERIOS provide sufficiently distant illumination to provide the driver with a comfortable drive while ensuring peace of mind.

• Bright headlamps not only enable the driver to quickly find obstructions or people, but it makes visibility better for oncoming drivers, allowing the driver greater peace of mind.

Front Design The front view highlights the combination of SUV strength and a refined urban look

Body Color Variations Highlighting the Car’s CharacterFeature

Advantage

Gray Metallic

White

Lime Green Mica MetallicYellow

Silver Metallic Black Mica Metallic Red

Blue Mica Metallic

Active Image

Clean Image

Clear ImageAgile Image

Wal

k-ar

ou

nd

Fro

nt S

ectio

n

POINTSharp, well-coordinated headlamps

Curved lines connect the left and right wheel arches for a look that exudes the powerful impression as a real SUV.

Simple, yet sleek body designed to blend in with the city landscape.

Exudes individuality with a unique presence to be found neither about town nor the outdoors.

Wide and powerful looking large bumpers Powerful flared wheel arches

1

2

Exterior Exterior

OPT.

OPT.

Front Section Front Section

Page 6: Terios Sales Manual

Side Section

Side Design, Rear Doors & Rocker PanelsSide Section

Wal

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Wal

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8Side Section 9Side Section

Feature

Advantage

Benefit

Feature

Advantage

Benefit

Feature

Advantage

Feature

Advantage

Benefit

Benefit

Rear Doors Designed for Easy Boarding

• The rocker panels have been designed to make it difficult for toes or heels to get caught when getting into the vehicle, even though wearing sandals or high-heeled shoes.The size of the rocker panel has been increased in order to avoid scratches to the vehicle body.

• The gap between the rocker panels and the cabin floor has been reduced, making it easier to clean the interior.

ON

Rocker Panels with Small Gaps Between Panels and Floor

OFF

• The rear doors open widely, allowing passengers to get in and out safely and with ease, even when holding a child.

• The rear doors open at 41º, 60º, 77º increments, allowing passengers to get in and out safely and with ease, even without sufficient space.

ON

Wheel-arch Extension Spec. appealing a Strong SUV Feeling

• The strong-feel fender not only gives the vehicle an active feeling, but also ensures a stable drive.

OFF

Functional, Well-designed Side Stone Guards

Sid

e S

ectio

n

Sid

e S

ectio

n

Wheel-arch Extensions, Side Stone Guards,Roof Rails & Outer Mirrors

• The guards blend in perfectly with the body color in terms of both color and design, giving the underbody a smooth dynamic touch.

• The side stone guards are intended to protect the body from stones, ensuring a long-lasting relaionship with the vehicle.

ON

OFF

Feature

Advantage

Benefit

Feature

Advantage

Benefit

Functional Roof Rails

• The vehicle roof can also be converted to extra luggage space in an instant.

• The rails create a powerful SUV impression in terms of looks also.

OFF

High Visibility Outer Mirrors

• The angle and position can be adjusted and the mirrors folded away using buttons located inside the vehicle, meaning there’s no need for users to get their hands wet on rainy days.

• With mirror heaters, the mirrors remain clear in rainy and snowy weather when the mirrors are most prone to misting.

Side Design The side section that offers the most appeal to drivers

POINT

Advanced proportions create a stylish image.

Adoption of ultra-short overhang and long wheelbase proportions improve drivability.

Smooth roofline and impressive, solid C pillar

Distinctive proportions formed by the combination of an ultra-short overhang and long wheelbase

Flared wheel arches with powerful impression at four corners

Rear doors open to a maximum of 77ºAdoption of doors that open at 41º, 60º, and 77º increments

1

2

Floor design that minimizes gaps between cabin floor and rocker panelsAdoption of larger rocker panels to help prevent dings and scratches

1

2

Rear track increased by 20 mm with the adoption of strong-feel flared wheel archesWide tyres (235/60R16) adopted

1

2

Smooth and stylish arch-shaped molding at both endsReduction in scratches caused by stones hitting the vehicle while driving

1

2

Mirror surface providing wide field of visionHeated door mirrors (not available in General)

1

2Bar-type roof rails have been adopted not only to match the body design, but to allow for easy attachment of a roof luggage carrier.

Exterior Exterior

M/T.OPT.

OPT.

E.OPT.

Side SectionSide Section

OPT.