TELSTRA T

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PLATE 4

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| TELPPTV4

TELSTRA’S EXPERIENCE OF GPS IN VEHICLES

PRESENTED BY

STEVEN STONE

FLEET OPERATIONS MANAGER

BUSINESS SERVICES AND IMPROVEMENT

JULY 2013 – E3956

A BIT ABOUT TELSTRA’S FLEET OF 11,500 UNITS !

Telstra has 2 distinct fleet groups Operational and Salary Sacrifice

Approx 6,000 operational vehicles used to service customers and maintain the network.

Presence across all of Australia

Majority of field workforce operate on a ticket of work basis.

Field workforce generally start from home and have little direct daily supervision - are remotely supervised and have regular visits from Team Manager.

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SO WHY INSTALL GPS?

TO BETTER SERVICE CUSTOMERS BY IMPROVING MANAGEMENT OF:

TENS OF THOUSANDS OF TASKS

MILLIONS OF KILOMETRES TRAVELLED

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THE VISION IN 2006 WAS

“THE CT (COMMUNICATION TECH)

OF THE FUTURE” OR CTOF

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“CTOF” SEEN AS AN INTEGRATED SOLUTION USING TECHNOLOGY

• Locates the vehicle

• Enhances deployment

• Improves safety

Satellite Navigation Total Power

Management Front Mount GPS

Scheduling and

Dispatch

Toolkit and Information

for the CT

Standard Toughbook

Build and Updates Always on and Fast

Working

Fleet

• Improves Toughbook access in the vehicle

• Improves security

• Manages the total power load in vehicle

• Improves safety

• Uses the vehicle location coordinates to direct CT to jobs/home

• Manages Toughbook communications connectivity i.e. one log-on per day

• Improves testing access

• Optimises Toughbook build

• Hot swap out

• Improves download of software updates

• Reduces the need for paper-based instructions

• Embeds job workflow management

• Provides easy access to information at point of need

• Automatically connect to schedule work

“CTOF” DELIVERED REAL IMPROVEMENTS

Ability to better adjust resources for urgent tasks with real time tracking of vehicles

Integrated into Telstra workforce management

system

Placement of Toughbook PC up front with the driver

Provision of real time network fault reports and test data to

CTs

Productivity improvement of tasks completed per km (along

with improved routing scheduling and better

sequencing of work) some 13%

Analysis of historical data to manage:

• Vehicle utilization

• Un-authorised vehicle use

• Police investigations

• Stolen vehicles

• Infringements

• Public complaints

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THE JOB IS NOT YET COMPLETE!!! THERE ARE STILL MORE OPPORTUNITIES

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Further integration of data with Telstra reporting systems to allow matching of GPS data to tasks completed by CTs

Derive drive times, locations, best route, forecast travel time to improve deployment and customer experience

Automatically “onsite” a ticket of work when CTs are within a predetermined distance of the customers premises

Automatically SMS the customer to advise CT is on there way and expected arrival time

Assist with disaster management through geo-fencing

Enhance driver safety

Potential for backup system for Telstra’s workforce management system

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WHAT SYSTEM ARE WE USING

&

HOW DOES IT WORK???

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The Trimble GeoManager is a hosted solution that combines

GPS, wireless and internet technologies with fleet locations and reports viewable via web-

based console

Data sampled every 2 minutes, as well as vehicle stop/start and

engine stop/start

Provides a direct data-feed into Telstra systems

Utilises Trimble vehicle installed GPS device 3100-W (850 model now being rolled out) with integrated:

• NextG Modem

• WiFi link

• 3 axis accelerometer (New model)

• Power management signal (for external relay)

Monthly service fee paid covering system support, base system updates and device warranty

TRIMBLE GEOMANAGER

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Telstra

CTs

GPS

Reporting via

Team Managers

Wireless

Carrier

Data Center

Network

INTEGRATED VEHICLE INSTALLATION INCLUDING POWER MANAGEMENT

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GEOMANAGER FUNCTIONALITY

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Administration for device naming and associated set up

Hierarchy to mimic company structure

System access control limited on a need to know basis, eg Team Manager to Director

Landmarks

Geofencing

Many on screen reports

Ability to programme repeat reports

Access to 369 days of historical data

ON-SCREEN DISPLAYS DESIGNED TO MAKE IT EASY TO INTERACT & INTERPRET

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- Satellite view & ground topography features

- Direct links from map screen to current activity report, historical device path, land marks, updates, etc

- Overall device status bar and alart bar visible in map screen.

- Live chat link for support available from all screen

- Current alerts pop-p at top of map

ON-SCREEN DISPLAYS

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- Selectable Grouping of Devices and Landmarks when viewing a large area/number of devices

- Intelligent Labelling option to reduce on-screen device clutter

- Device Labelling, Configuring and Grouping all linked from the one screen

- Groups created and presented in a cascading Org Code structure, mimicking company structure

- Multiple levels of reporting structure available

ON-SCREEN DISPLAYS

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- Full 369 Days of on-demand Report data available

- Driver activities are measurable and reportable

- Speed Violation in Indicated Speed Zone reports available

- Speed and Harsh Manoeuvring reports assist in improving driver safety (yet to be explored)

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CRITICAL ASPECT IS TO MAINTAIN PRIVACY

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OBSERVING PRIVACY IS

EVERYBODYS RESPONSIBILITY

BREACHES ATTRACT

SEVERE CONSEQUENCES

USE OF DATA WAS CLARIFIED THROUGH ONLINE COURSE SO STAFF UNDERSTOOD THEIR ACCOUNTABILITY

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Vehicle location checking after hours is allowed only where:

• the Manager reasonably believes it is required to lessen or prevent a serious and imminent threat to the health or safety of an employee or the public

• vehicle is identified as ‘missing’ or has been reported as not garaged by a third party e.g. police

• another exceptional requirement e.g. there is legitimate reason to believe Policy has been breached

Checking vehicle location for personal reasons is prohibited

Continuous monitoring of a vehicle or vehicles without a business reason is prohibited e.g. frequent checking of vehicles without cause

Accessing the records of any vehicle other than those an individual is approved to access is prohibited

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THE JOURNEY HOW DID WE GET THERE?

THE LOGISTICS OF ROLLING OUT 7,000 DEVICES ACROSS AUSTRALIA TOOK 6 MONTHS TO COMPLETE & MANY CHALLENGES!!!

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Engagement with HR, workplace relations, Unions, etc including review of individual

workplace agreements, driver agreements.

Management of Drivers/vehicles/Installers/ parts/facilities minimising minimal impact on staff

productivity.

All fitted with tamper proofing

Legislative requirement in NSW and NT, had to

provide notice to staff of pending installation

(provided 30 days) and placed a decal on dash

indicated GPS system fitted

Geomanger placed on local Telstra Platform

JOURNEY CONTINUED WITH CONTRACT RENEWAL AFTER 3 YEARS

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Move from Telstra to

Trimble platform

Latest version of Geomanager

and opportunities

Improved KPIs Extended

warranty of devices

Commencement of rollout of new

iLM

Direct GPS feed to other Telstra

system

Faster sampling rate

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IT HAS NOT BEEN ALL PLAIN SAILING!!

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Limitation with the technology

Time for GPS to link up takes a few minutes hence do not record short travel

distances.

Can cover up antenna to make system inoperable

Does not work in covered car parks or other non-line

of sight to Satellite locations

Data transmission does not occur where there is no

mobile phone coverage. (Is stored in device for later

transmission)

Hardware issues

WiFi link drop out on low voltage due to cranking.

Additional power drain can cause flat battery

Placement of device in vehicle for easy to access to

assist fault finding, install and de-install and off the floor where risk of getting

wet!!

Logistics

Install, de-install and infield servicing can be a

nightmare!!

In field fault diagnosis is troublesome.

Constant administration needed to keep records up

to date.

Naming convention important

Corporate Policy on IT.

Policy requirement to have data stored inside firewall

WHAT HAVE WE LEARNED ALONG THE WAY

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Real gains can be achieved

Field acceptance OK

Logistics management critical

Pre-install system prior to vehicle delivery if possible

Fit better Mobile antenna where on limit of network range

Understand the physical limitations to GPS technology

Care required prior to updating firmware.

Close working relationship needed with supplier

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QUESTIONS