TELSTRA T
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PLATE 4
X3 B
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| TELPPTV4
TELSTRA’S EXPERIENCE OF GPS IN VEHICLES
PRESENTED BY
STEVEN STONE
FLEET OPERATIONS MANAGER
BUSINESS SERVICES AND IMPROVEMENT
JULY 2013 – E3956
A BIT ABOUT TELSTRA’S FLEET OF 11,500 UNITS !
Telstra has 2 distinct fleet groups Operational and Salary Sacrifice
Approx 6,000 operational vehicles used to service customers and maintain the network.
Presence across all of Australia
Majority of field workforce operate on a ticket of work basis.
Field workforce generally start from home and have little direct daily supervision - are remotely supervised and have regular visits from Team Manager.
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SO WHY INSTALL GPS?
TO BETTER SERVICE CUSTOMERS BY IMPROVING MANAGEMENT OF:
TENS OF THOUSANDS OF TASKS
MILLIONS OF KILOMETRES TRAVELLED
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THE VISION IN 2006 WAS
“THE CT (COMMUNICATION TECH)
OF THE FUTURE” OR CTOF
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“CTOF” SEEN AS AN INTEGRATED SOLUTION USING TECHNOLOGY
• Locates the vehicle
• Enhances deployment
• Improves safety
Satellite Navigation Total Power
Management Front Mount GPS
Scheduling and
Dispatch
Toolkit and Information
for the CT
Standard Toughbook
Build and Updates Always on and Fast
Working
Fleet
• Improves Toughbook access in the vehicle
• Improves security
• Manages the total power load in vehicle
• Improves safety
• Uses the vehicle location coordinates to direct CT to jobs/home
• Manages Toughbook communications connectivity i.e. one log-on per day
• Improves testing access
• Optimises Toughbook build
• Hot swap out
• Improves download of software updates
• Reduces the need for paper-based instructions
• Embeds job workflow management
• Provides easy access to information at point of need
• Automatically connect to schedule work
“CTOF” DELIVERED REAL IMPROVEMENTS
Ability to better adjust resources for urgent tasks with real time tracking of vehicles
Integrated into Telstra workforce management
system
Placement of Toughbook PC up front with the driver
Provision of real time network fault reports and test data to
CTs
Productivity improvement of tasks completed per km (along
with improved routing scheduling and better
sequencing of work) some 13%
Analysis of historical data to manage:
• Vehicle utilization
• Un-authorised vehicle use
• Police investigations
• Stolen vehicles
• Infringements
• Public complaints
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THE JOB IS NOT YET COMPLETE!!! THERE ARE STILL MORE OPPORTUNITIES
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Further integration of data with Telstra reporting systems to allow matching of GPS data to tasks completed by CTs
Derive drive times, locations, best route, forecast travel time to improve deployment and customer experience
Automatically “onsite” a ticket of work when CTs are within a predetermined distance of the customers premises
Automatically SMS the customer to advise CT is on there way and expected arrival time
Assist with disaster management through geo-fencing
Enhance driver safety
Potential for backup system for Telstra’s workforce management system
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WHAT SYSTEM ARE WE USING
&
HOW DOES IT WORK???
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The Trimble GeoManager is a hosted solution that combines
GPS, wireless and internet technologies with fleet locations and reports viewable via web-
based console
Data sampled every 2 minutes, as well as vehicle stop/start and
engine stop/start
Provides a direct data-feed into Telstra systems
Utilises Trimble vehicle installed GPS device 3100-W (850 model now being rolled out) with integrated:
• NextG Modem
• WiFi link
• 3 axis accelerometer (New model)
• Power management signal (for external relay)
Monthly service fee paid covering system support, base system updates and device warranty
TRIMBLE GEOMANAGER
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Telstra
CTs
GPS
Reporting via
Team Managers
Wireless
Carrier
Data Center
Network
INTEGRATED VEHICLE INSTALLATION INCLUDING POWER MANAGEMENT
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GEOMANAGER FUNCTIONALITY
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Administration for device naming and associated set up
Hierarchy to mimic company structure
System access control limited on a need to know basis, eg Team Manager to Director
Landmarks
Geofencing
Many on screen reports
Ability to programme repeat reports
Access to 369 days of historical data
ON-SCREEN DISPLAYS DESIGNED TO MAKE IT EASY TO INTERACT & INTERPRET
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- Satellite view & ground topography features
- Direct links from map screen to current activity report, historical device path, land marks, updates, etc
- Overall device status bar and alart bar visible in map screen.
- Live chat link for support available from all screen
- Current alerts pop-p at top of map
ON-SCREEN DISPLAYS
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- Selectable Grouping of Devices and Landmarks when viewing a large area/number of devices
- Intelligent Labelling option to reduce on-screen device clutter
- Device Labelling, Configuring and Grouping all linked from the one screen
- Groups created and presented in a cascading Org Code structure, mimicking company structure
- Multiple levels of reporting structure available
ON-SCREEN DISPLAYS
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- Full 369 Days of on-demand Report data available
- Driver activities are measurable and reportable
- Speed Violation in Indicated Speed Zone reports available
- Speed and Harsh Manoeuvring reports assist in improving driver safety (yet to be explored)
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CRITICAL ASPECT IS TO MAINTAIN PRIVACY
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OBSERVING PRIVACY IS
EVERYBODYS RESPONSIBILITY
BREACHES ATTRACT
SEVERE CONSEQUENCES
USE OF DATA WAS CLARIFIED THROUGH ONLINE COURSE SO STAFF UNDERSTOOD THEIR ACCOUNTABILITY
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Vehicle location checking after hours is allowed only where:
• the Manager reasonably believes it is required to lessen or prevent a serious and imminent threat to the health or safety of an employee or the public
• vehicle is identified as ‘missing’ or has been reported as not garaged by a third party e.g. police
• another exceptional requirement e.g. there is legitimate reason to believe Policy has been breached
Checking vehicle location for personal reasons is prohibited
Continuous monitoring of a vehicle or vehicles without a business reason is prohibited e.g. frequent checking of vehicles without cause
Accessing the records of any vehicle other than those an individual is approved to access is prohibited
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THE JOURNEY HOW DID WE GET THERE?
THE LOGISTICS OF ROLLING OUT 7,000 DEVICES ACROSS AUSTRALIA TOOK 6 MONTHS TO COMPLETE & MANY CHALLENGES!!!
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Engagement with HR, workplace relations, Unions, etc including review of individual
workplace agreements, driver agreements.
Management of Drivers/vehicles/Installers/ parts/facilities minimising minimal impact on staff
productivity.
All fitted with tamper proofing
Legislative requirement in NSW and NT, had to
provide notice to staff of pending installation
(provided 30 days) and placed a decal on dash
indicated GPS system fitted
Geomanger placed on local Telstra Platform
JOURNEY CONTINUED WITH CONTRACT RENEWAL AFTER 3 YEARS
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Move from Telstra to
Trimble platform
Latest version of Geomanager
and opportunities
Improved KPIs Extended
warranty of devices
Commencement of rollout of new
iLM
Direct GPS feed to other Telstra
system
Faster sampling rate
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IT HAS NOT BEEN ALL PLAIN SAILING!!
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Limitation with the technology
Time for GPS to link up takes a few minutes hence do not record short travel
distances.
Can cover up antenna to make system inoperable
Does not work in covered car parks or other non-line
of sight to Satellite locations
Data transmission does not occur where there is no
mobile phone coverage. (Is stored in device for later
transmission)
Hardware issues
WiFi link drop out on low voltage due to cranking.
Additional power drain can cause flat battery
Placement of device in vehicle for easy to access to
assist fault finding, install and de-install and off the floor where risk of getting
wet!!
Logistics
Install, de-install and infield servicing can be a
nightmare!!
In field fault diagnosis is troublesome.
Constant administration needed to keep records up
to date.
Naming convention important
Corporate Policy on IT.
Policy requirement to have data stored inside firewall
WHAT HAVE WE LEARNED ALONG THE WAY
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Real gains can be achieved
Field acceptance OK
Logistics management critical
Pre-install system prior to vehicle delivery if possible
Fit better Mobile antenna where on limit of network range
Understand the physical limitations to GPS technology
Care required prior to updating firmware.
Close working relationship needed with supplier
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QUESTIONS