TeleDynamicX NGN Voice Routing Solutions for US Domestic Wholesale Traffic

7/28/2019 TeleDynamicX NGN Voice Routing Solutions for US Domestic Wholesale Traffic

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CONTACT International: +357 26 813753 http://www.teledynamicx.com

USA: +1 210 380 0458 [email protected]

NGN Voice Routing Solutions

for US Domestic Wholesale


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Network-Wide Call Routing

for US Domestic Wholesale

A Game Changing EnvironmentTeleDynamicX, network-wide, Wholesale Voice Solutions manage all Processes, Policies and

Reporting, and lifts the Routing Layer above the Switching Fabric by interfacing in real-time with

all Legacy and Next Generation Network Switching Architectures at the signaling level.

Routing decisions can now go beyond historical cost, quality and destination based NPA NXXrouting, to include decisions based on LRN, vendor / trunk load balancing and millions of

individual peering partner or subscriber originating and dialed numbers.

This dynamic capability to manage provisioning and routing, integrating both business and NOC

requirements, provides Wholesalers of US Domestic voice traffic with an opportunity to:

Reduce Operating and Terminating Costs. Creating New Business Opportunities and Market Differentiators. Sell New Services.

All within a Single Network-Wide Delivery Platform


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TeleDynamicX Next Generation ArchitectureTeleDynamicX Carrier Grade Voice Solutions are highly-scalable, meeting any and all

performance and functionality requirements of National, Tier 1 and Tier 2 Carriers, Cable

Companies, Mobile Companies, CLEC's, ILEC's, IXC's and Wholesalers.

Unique to TeleDynamicX, our SCP based dynamic routing layer seamlessly interfaces to ALL

Legacy and Next Generation Network Switching Architectures, providing connectivity to ANY

TDM and VoIP switch, Gateway, SBC, IP-PBX, Mobile Switch, etc., using ANY signaling protocol.

Example Integration to Sonus Switching Architecture

With rich in-call US Domestic routing feature sets, TeleDynamicX supports multiple network-

wide routing paradigms including, LCR destination based routing, ToD / DoW routing, vendor

and trunk level load balancing, routing by millions of subscriber 10 digit ANIs and dialed

numbers, support for millions of peering partner numbers, local call determination, on platform

LNP, fax screening.. and much more.


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Revenue, Cost and Margin Optimization

Implementing quality BSS/OSS Solutions combined with in-depth reporting provides

standardization and optimization for all key Telecommunications back office processes,

improving completeness, accuracy and time to perform all operational and management tasks,thereby generating cost savings.

TeleDynamicX is a best in class BSS/OSS solution and provides a single business interface for the

integration of commercial and network operations policies and processes.

However, price competition and changes to FCC regulations is requiring that greater focus is

placed on cost and margin management and the implementation of new routing paradigms.

TeleDynamicX Solutions meet these challenges and provides Wholesalers of US Domestic voice

traffic with the ability to achieve the following operational improvements and cost savings:

With support for 100s of Millions of 10 digit numbers, lower rates can be negotiatedwith peering partners by providing guarantees with respect to the accuracy of

dialed numbers forwarded matching peering partner number requirements.

Faster time to market with new and/or improved routing products Minutes notDays.

Time of Day / Day of Week vendor rates can be utilized via Time of Day / Day ofWeek Routing.

Call quality is better managed with vendor call throttling, vendor and trunk levelload balancing, trunk output limitation, trunk level ToD / DoW availability settings

and custom treatment of invalid ANIs.

Known fax numbers can be screened by Originating and / or Dialed Number andspecial routing implemented.

Network utilization can be increased by eradicating port clogging from short dialednumbers and by load balancing vendors and trunks.

Margin exposure to cost differences between carriers is significantly improved withrouting based on local routing number (LRN) or dialed number.

The TeleDynamicX Number Portability Platform provides access to a local copy ofour Neustar maintained number portability data, at lower than competitor charges.

The TeleDynamicX CNAM Platform provides access to our hosted CNAM data atlower than competitor charges.

The TeleDynamicX C-SCP architecture allowing operators to interface to Any Switchusing Any Signaling protocols reduces reliance on single vendor switching solution

and allows legacy and/or lower cost switching platforms can be utilized, thereby

reducing CAPEX and extending the life of legacy switches.


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TeleDynamicX US Domestic BSS/OSSTeleDynamicX US Domestic, Hosted or Network Deployed BSS/OSS Solutions manage all key US

Domestic back office Processes, Policies and Reporting for Wholesalers of US Domestic voice

traffic, including:

Carrier Management for customer and vendor provisioning of Trunks and or IPAddresses.

Dial Code Management with LERG Dial Code synchronization, services Dial Codeblocking and dial code activation / de-activation look ahead.

Vendor Tariffs [Buy Rate Decks] with tools for managing rate imports LATAOCN,NPANXX, NPANXX X.

Subscriber Number Management for the maintenance and routing of specific subscriberorigination and dialed numbers and number patterns

Multiple Routing Schemes 7 digit (NPA NXX X) routing plans including LCR, routing upto sell rate, margins based routing and more.

Subscriber Number Routing for granular control over the maintenance and routing ofspecific subscriber origination and dialed numbers and number patterns.

Traffic and Margin Monitoring with on screen and emailed alerts. Customer Tariffs [Sell Rate Deck] Management with automated generation of

recommended sell rates LATAOCN, NPANXX, NPANXX X and emailing of rate

notifications.

Customer and Vendor Billing LATAOCN, NPANXX, NPANXX X with invoice generationand Accounting.

Traffic Agreements Management for bi-laterals, commitments, etc. Network Operations Support including CDR search, A-Z routing views, NOC number

lists and NOC number list routing.

TeleDynamicX C-SCP integration providing advanced In-Call routing feature sets,Vendor Call Throttling, Network-wide Vendor Load Balancing, Vendor Trunk Level Load

Balancing, NOC over-rides, Subscriber Number and Pattern routing; and much more..

Reports and Dashboards with prebuilt and user defined data visualization tools for keydecision makers and partners to quickly analyze critical data.


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Managing Key Revenue Assurance Policies and

Processes

US Domestic Dial CodesUS Domestic Dial Codes are synchronized with Telcordia LERG and to the TeleDynamicX C-SCP.

Look-Ahead user defined settings capture future dated code changes for early setup in

routing.

Dial Code destinations can be blocked if required. Blocked codes are not presented in the

TeleDynamicX US Domestic and TeleDynamicX C-SCP Routing Tables and calls to these

destinations will fail or be returned to the originator with a no route available indicator via a

specified default trunk.

US Domestic Codes are presented to switches in E164 format, 1 + 10 Digits, as per the North

American Numbering Plan, and the LERG codes are pre-filtered prior to synchronization to the

C-SCP for NPAs associated with LATAs set as International [e.g. Canada, Caribbean Countries] as

well as any States associated with LATAs in the non-geographic 999 and 99999 LATAs.

US Domestic calls are screened for valid number lengths with shorter calls being returned to the

originator with a no route available indicator or a specified trunk per switch set to return an

appropriate cause code. Short dialed numbers are screened off to reduce network clutter,

freeing ports both on the operators and on the termination side.

US Domestic Dial Codes are also used for validating numbers entered in US Domestic SubscriberOrigination and Dialed Number Lists which are associated with C-SCP Special Routing.

US Domestic Dial Codes synchronized to LERG

Multiple LERG Views

Look-Ahead capability to capture future dated

code changes

Screening for valid number lengths

Dial Code / Services Blocking

Ability to report on inactive dial codes receiving

traffic or call attempts to country codes that are

not valid.

Support for 10 Digit Dialed Numbers, ANI's and

Number Patterns for:

Peering Agreements

Dialed Numbers to Local Calling Areas

Dialed Fax Numbers

Dialed Numbers to VIPs

Barring of Specific Dialed Numbers


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US Domestic Subscriber Dialed Number ListsWhen deployed in association with TeleDynamicX C-SCP, user interfaces are incorporated to

allow for the creation of user defined Subscriber Dialed Number Lists and to apply user defined

special routing for a single number or a group of numbers. Dialable Numbers can be added to

Subscriber Dialed Number Lists manually, one by one, or uplifted using an Uplift Wizard.

There is no limitation to the number of Subscriber Dialed Number Lists that can be created.

Typical uses of special routing are:

Dialed Numbers to Local Calling Areas Peering Agreements Dialed Fax Numbers Dialed Numbers to VIPs Barring of Specific Dialed Numbers NOC Special Routing Test Numbers, etc.

US Domestic Subscriber Dialed Number PatternsAs an alternative to maintaining Subscriber Dialed Number Lists, Dialed Number Patterns can be

entered to cover number ranges using special expressions. There is no limitation to the number

of US Domestic Dialed Number Patterns that can be created.

US Domestic Subscriber Dialed Number and Pattern List RoutingEach Subscriber Dialed Number List and or Dialed Pattern Lists can have multiple routing

treatments to allow for different treatments per customer.

Grouping of US Domestic Subscriber Dialed Number and Dialed

Pattern List RoutingsRouting treatments for multiple Subscriber Dialed Numbers and or Dialed Pattern Lists can then

be grouped within user defined Special Routing Groups for attachment to single or multiple

Customer Technical Profiles.

US Domestic Subscriber Origination NumbersWhen deployed in association with TeleDynamicX C-SCP, user interfaces are incorporated to

allow for the creation of user defined Subscriber Number Origination Lists and to apply user

defined special routing for a single number or a group of numbers. Origination numbers can be

added to Subscriber Origination Number Lists manually, one by one, or uplifted using an Uplift

Wizard.


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There is no limitation to the number of Subscriber Origination Number Lists that can be created.

Typical uses of special routing are:

Creating special products for IP-PBX customers Defining specific origination numbers as fax numbers for TDM routing Special routing for VIP origination numbers Barring of specific origination numbers

US Domestic Subscriber Origination Number PatternsAs an alternative to maintaining Subscriber Origination Number Lists, Origination Number

Patterns can be entered to cover number ranges using special expressions. There is no limitation

to the number of US Domestic Origination Number Patterns that can be created.

US Domestic Subscriber Origination Number and Pattern List

RoutingEach Subscriber Origination Number List and or Origination Pattern Lists can have multiple

routing treatments to allow for different treatments per customer.

Grouping of US Domestic Subscriber Origination Number and

Origination Pattern List RoutingsRouting treatments for multiple Subscriber Origination Numbers and or Origination Pattern Lists

can then be grouped within user defined Special Routing Groups for attachment to single or

multiple Customer Technical Profiles.

Sell Destinations and RatesUS Domestic Customer Rates, Inter State and Intra State, are managed through TeleDynamicX

US Domestic Customer Tariff Management Module which provides for manual and automatic

maintenance of Customer Tariffs LATAOCN, NPANXX, NPANXX X and retains all offered rates

and dial codes for both Inter State and Intra State

An uplift wizard is provided for initial data take on and subsequently sell destinations and rates

can be managed manually, copied from an existing tariff and or automatically generated from

the assigned routing table where Price Watch recommends sell rates LATAOCN, NPANXX,

NPANXX X based on multiple corporate margin settings and provides for uplift options tocustomer sell tariffs.

Manual Sell Rate ManagementSystem Upload of Sell RatesAuto-generated Sell RatesAllow / Disallow auto sell rate updates on

a code by code basis

Independent sell rates for Inter State andIntra State

Multi Billing Increment supportMulti format sell rate support i.e.

LATAOCN, NPANXX, NPANXX X


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Sell Rate history trackingAuto tracking and application of Rate

Increase and Decrease Periods

Multiple sell rates for a single carrier e.g.Gold/Silver/Bronze networks

Independent default rates for Inter Stateand Intra State

Automated emailing of Customer SellRate Notifications

Rate Increase and Decrease Periods are automatically tracked when new rates are applied and

full history of all changes is maintained.

Customer Sell Rate Notifications can be automatically emailed to some or all customers to

whom the sell tariff is assigned.

Modifications to LERG codes and their effect on sell rates is also tracked and notifications raised

to customers.

Independent default rates for Inter State and Intra State can be entered to apply to all LERG dial

codes where no specific dial code offer is received.

Buy Destinations and RatesUS Domestic Vendor Dial Codes and Rates are managed through TeleDynamicX US Domestic

Vendor Tariff Management Module which provides for uplift of vendor Rate Decks LATAOCN,

NPANXX, NPANXX X and retains all offered rates and dial codes for both Inter State and Intra

State in NPANXX X format for ease of comparison in routing tables.

Manual Buy Rate Management

Multi Billing Increment support

Multi format Buy rate import support i.e. LATAOCN,

NPANXX, NPANXX X

Import support for Inter State and Intra State Buy rates

Auto capture of codes / rates no longer offered

Allow / Disallow auto Buy rate updates on a code by code

basis

Auto tracking and application of Rate Increase and

Decrease Periods


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Ability to systematically reject rates that do not conform to

commercial agreement (insufficient notification period).

Auto capture of zero rated codes during import

Auto block the loading of rates for any country not

supported in the US Domestic network (e.g., Block entry ofother countries starting with code +1)

Automated capture and management of duplicated codes

Load rates by LERG code only (not by dial code/destination

name)

Background task rate uploads

Ability to load rates with multiple effective dates.

Ability to load rates by an A-Z code / rate plan

Ability to load a partial code / rate plan

Ability to load rates with LATA/OCN and NPA / NXX /X in a

different column or same column

Ability to expire all rates from a specific vendor

Ability to expire selected rates from a specific vendor

Support for future dated rates

Buy rate history tracking

Multiple buy rates for a single carrier e.g.

Gold/Silver/Bronze networks

Independent default rates for Inter State and Intra State

Ability to utilize Time Of Day rates

Real time visibility of rates to the routing tool (See the rate

as soon as entered)

A full rate history is maintained of offered US Domestic Vendor Dial Codes and rates and

automatically deactivated if no longer offered.

Independent default rates for Inter State and Intra State can be entered and are applied to all

LERG dial codes where no specific dial code offer is received.

Uplifting Vendor Rate NotificationsRate sheets of any size can be loaded. Manual intervention is required to select the rate sheet

location, the carrier template to use, whether date validation is required and whether the rate

sheet is a full rate deck or a partial rate deck, thereafter the process can be set on automatic.

Processing is fast, with times determined by the number of codes / rates offered and the format

of the offer i.e. LATAOCN, NPANXX, NPANXX X.

Prebuilt templates per vendor are easily created LATAOCN, NPANXX or NPANXX X with full

management of duplicated codes and validation of contracted rate notification periods as well

as handling of dial codes priced at zero.

The LERG Codes held within TeleDynamicX are used to convert dial codes offered LATAOCN and

NPANXX to NPANXX X, the format TeleDynamicX retains vendor tariffs.


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Compliance with contracted rate notification periods can be verified as well as management of

rates priced at zero.

Once the initial eyes on processes have been accomplished rate sheets can be loaded and

stacked up as background tasks, without the requirement for manual supervision.

US Domestic Routing ParadigmsWith TeleDynamicX US Domestic, communications service providers have no limitation to the

number of Routing Products Tables that can be created.

Key Features Jurisdictional Screening No limitation to the number of Routing Products Tables All Vendor Tariffs are immediately and automatically Available to all routing tables Routing granularity down to NPANXX X Vendor Tariffs can participate or not in routing tables Exclusion of specific vendor offered destinations from participating in routing tables All routing tables have both Inter State and Intra State routing and routing for each can

be set independently.

Visibility of all pertinent routing information including QoS, Traffic Value and Volumedata

Least Cost Destination Routing Margin Protection Routing Direct NOC interface to A-Z routing table with over-rides and cost impact visibility.


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Presentation of US Domestic Routing TablesAll Vendor Tariffs are immediately and automatically Available to all routing tables but only

participate if assigned. This allows communications service providers to create different

Products by assigning different vendors [e.g. Tier 1 only / or Wholesale only / or a mix].

Once a selected vendor is assigned, all offered and active NPANXX Xs are immediately and

automatically Available for routing. Specific vendor offered destinations can also be excluded

from participating in routing tables.

All routing tables have both Inter State and Intra State routing and routing for each can be set

independently.

Accessible from NPA and or LATA/OCN summaries, TeleDynamicX Routing Table displays

provide communications service providers with extensive visibility of all pertinent routing

information, including on-screen color coded displays highlighting below target ASRs / ACDs

and Forced Routing Positions:

LATA/OCN NPANXXs and underlying NPANXX Xs Vendor Name Vendor Tariff Name Vendors Rate in the communications service providers base currency Routing Position User Comments

In addition, for a user selected traffic period, the following information related to CarrierEffectiveness is also displayed for each vendor:

ACD / ALOC ASR Total Calls Traffic Minutes (calculated per second) Total Actual Cost of traffic terminated Average Actual Cost per min

Alternative Business Model Routing SchemesTeleDynamicX allows for the creation of an unlimited number of routing plans to fit varyingtelecom business models, including:

Least Cost priority ranking to a routing depth with Manual Routing over-ride Least Cost priority ranking with special treatment for default rates Routing up to Sell Rate or Sell rate less corporate margin settings Margin management based routing.


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Generating routing plans is made easy and fast with the deployment of walk through steps, in

memory processes and background tasking. Routing generation options include:

Generating routing for Inter and Intra State separately or at the same time. Switch selection for automatic deployment of routing into the network. Definition of routing depth cut-off Consideration or not of Network Operations Over-Ride routing Auto generation of Sell Rate Types including options for: Uplifting new sell rates to tariffs Auto Emailing customers Managing minor price changes

New Routing ParadigmsWhen deployed in association with TeleDynamicX C-SCP, TeleDynamicX network-wide, routing

allows operators to go beyond static, priority order, destination based routing and implement

unique dynamic in-call routing features and benefits including:

Management of the entire networks routing policy from a single location. Creates a platform for future centralized access to third party databases. Incorporation of legacy and/or lower cost switching platforms. Overcomes routing limitations within existing switches. No limitation with respect to network switch types deployed. Faster time to market with new and/or improved routing products. Vendor call throttling by routing table. Network-wide vendor load balancing. Network-wide trunk level load balancing [Priority Order, Round Robin, and %]. Trunk output limitation and trunk level ToD / DoW availability settings. Immediate ingress and egress path blocking at a carrier and trunk level. Call process blocking for invalid number lengths. Special routing for video calls and local call routing. Routing based on local routing number (LRN) or dialed number. Jurisdictional screening with custom treatment of invalid ANIs.

Time of day / day of week routing. Round Robin routing for all or selected destinations. Percentage routing for all or selected destinations. Combined routing types, LCR, Round Robin, %, within one routing table. Manual and scheduled synchronization to all switches with call simulation. Support for 100s of millions of individual peering partner or subscriber originating

and dialed numbers or number patterns.


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Call Flow SimulationWhilst the benefits of intelligent routing

with rich in-call routing feature sets are

evident, we also understand that network

operators need an ability to simulate call

flow in order to track the many call routing

possibilities.

Accordingly, to support Network

Operations testing of world-wide call

routing, a full call simulation module is also

provided detailing call flow logic.

Peering Partner Number Screening SupportWith screening support for 100s of Millions of subscriber 10 digit numbers and / or subscriber

number patterns, lower rates can be negotiated with peering vendors by providing guarantees

with respect to the accuracy of dialed numbers forwarded matching peering partner number

requirements.

In bound calls from Peering arrangements with customers can also be screened to ensure that

they comply with underlying peering vendor partner arrangements.

Peering partner number screening support provides opportunities to buy and sell at lower rates

whilst maintaining margins.

TeleDynamicX Number Portability Platform

The TeleDynamicX Number Portability Platform provides access to a local copy of our Neustar

maintained number portability data, at lower than competitor charges. By enabling CLECs /

ILECs to properly identify, route and rate traffic based on the actual terminating carrier, margin

exposure to cost differences between carriers is significantly improved.

Fax Number Screening

Fax numbers can be screened by Originating and / or Dialed Number and special routing

implemented.

Short Dialed Number Support

Network utilization can be increased by eradicating port clogging from short dialed numbers

and by load balancing vendors and trunks.


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Data Visibility

TeleDynamicX InSight (Business Intelligence Layer) uniquely provides Carriers with access to

prebuilt and user defined data visualization tools for key decision makers and partners to quickly

analyze critical data.

Being able to have rapid access to information, in an easy to interpret and concise manner,

helps Carriers operate more effectively and gain competitive advantage.

Key Features and Benefits include:

Near Real-Time Advanced DataVisualization

Partner Collaboration Access to Critical Information

Anywhere Anytime

Highlights Critical Data Displays Traffic Flows Multiple Alerts including Low ASR /

ACD

Drillable Dashboards Geographic Data Views Customizable Charts Extensive Reporting Customer / Vendor Access to Traffic

Statistics, CDRs and Billing Data

Email and Export Data User Profiles

In addition, with TeleDynamicX AnalyticX, telecom analysts, managers and executives can easily

navigate data, finding trends, spotting patterns and 'drilling down' without the need for

specialist IT staff.

New Business Opportunities and Market

Differentiators

Subscriber ANI and /or subscriber dialed number based routing provides opportunities to offer

new services to business IP-PBX customers:

Offer IP-PBX business customers guaranteed Gold / Silver / Bronze Products withoutreference to Ingress Trunks i.e. route VIP calls differently to other parts of the business.

Provide IP-PBX business customers additional fraud protection by automatic callblocking depending on destination, ANI and / or Time of Day / Day of Week.


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About TeleDynamicXTeleDynamicX is a global provider of advanced solutions for telecoms operators in Back Office

Management, Centralized Dynamic Routing and Number Translation Services, improving

completeness, accuracy and time to perform all operational and management tasks - generating

cost savings greater than the cost of implementing our solutions.

Who and Where We AreTeleDynamicX has a 12 year history of technical expertise, growth and profitability. We have

regional bases in the USA, Switzerland, Germany, Cyprus, Russia, Kyrgyzstan and our solutions

manage over 35 Billion Minutes of voice traffic annually.

TeleDynamicX Core ApplicationsTeleDynamicX core applications have been developed for and implemented to a wide variety of

telecoms requirements; both as off the shelf solutions and tailored to meet individual

requirements. The core applications are:

TeleDynamicX US Domestic Offers comprehensive management of US Domestic LERG Dial

Codes, LATA/OCN, NPA NXX X Buy and Sell Rates, NPA NXX X Least Cost Routing, Traffic and

Profitability visibility.

TeleDynamicX International provides feature rich management of International Dial Codes,

Buy Rates, Sell Rates, Least Cost / Best Quality Routing, Billing & Accounting, Traffic flows and

Profitability.

TeleDynamicX Dynamic Routing provides advanced In-Call routing feature sets, including

Vendor Call Throttling, Network-wide Vendor Load Balancing, Vendor Trunk Level Load

Balancing, NOC over-rides, Peering Partner and Subscriber Number and Pattern routing; and

much more..

TeleDynamicX InSight provides access to prebuilt data visualization Business Intelligence

tools including digital Maps, Charts, Gauges, Dashboards and drill down data displays, helping

decision makers to reduce costs and increase profitability across their networks.

TeleDynamicX AnalyticXIs a highly scalable Business Intelligence application that veryquickly enables telecom analysts, managers and executives to navigate data, finding trends,

spotting patterns, 'drilling down', 'slicing and dicing' enterprise data without the need for

specialist IT staff.

TeleDynamicX Converged Service Control Point (C-SCP) provides a highly efficient

and scalable cost-effective infrastructure for centralized routing and number translation services,

representing the core of an operators next-generation multi-signaling, multi-switch routing

infrastructure.


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TeleDynamicX Solutions Implementation, Roll Out,

Training and SupportOur solutions implementation and roll out strategies utilize the same quality assurance

processes and project planning tools that we apply to our software development in order to

ensure the highest quality as well as real time customer involvement with a focus on testing.

Our ApproachEvery client implementation is different, has different objectives and will have different strategies

to achieve them. The TeleDynamicX platform is massively scalable and flexible; this enables

solutions to be fit to any shape or size of problem. This flexibility requires us to be expert in

helping you to understand what is possible and to document what you want to achieve.

Our ExperienceAt TeleDynamicX we have 100s of man years ofexperience ranging from a deep understanding

of all signaling protocols to business strategies. The founders of the company gained theirexperience from long careers in telecoms including the privatization of National

Telecommunications Companies to the creation of over a dozen telecoms based companies, two

of which have gone public.

Sample Implementation Plan

Deploy On-Site TeleDynamicX Consulting StaffFor larger Wholesalers, a senior projectmanager would be based with the Wholesalers core team to fully disseminate knowledge of the

TeleDynamicX Out of the Box Solutions and to determine additional business and interface

requirements.

Planning & Proof of Solution Generate a detailed plan and specification documents. Atthis stage utilizing the TeleDynamicX hosted platform to demonstrate, aid discussion and to test

development against.

Additional Development Create and test additional business requirements and interfaces toin-house systems.

Build and Test Lab System Build a scaled down version of the system to be installed in theonsite Lab to effect initial testing of call request from the switching fabric to the C-SCP, the

return of a route and the collection of CDRs.

Test Developed Interfaces Load manually and via developed interfaces the Lab system withinitial data required for BSS/OSS Lab functionality testing. Use traffic generators to load test the

TeleDynamicX C-SCP.

Business Requirements ReviewRequirements change over time especially in the light ofnew information. Work collaboratively with client to fully explore previously unseen

requirements.

Live Traffic Pilot Test System Build a subset of the full system to test live traffic. At thisstage the Lab system is moved to production while building out to cluster the key components

of the system.

Roll Out TeleDynamicX has established relationships with numerous third party telecoms andTeleDynamicX knowledgeable consultants who are drafted on to our team for multi location

implementations to augment our centralized implementation and training structures.


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Training On Site/Remote

We fully understand that without proper training even the best designed systems can under

perform. We also understand that no one training method meets all needs. That is why we

implement training from onsite to across the wire, one on one and in groups.

Online TrainingA key tool in the support for our training environment is the utilization of the latest

conferencing technology that enables on-line, interactive training to be delivered direct to the

trainees desk.

Training can be provided on a one to one basis or on a remote group basis with participants on

individual computers and even in separate locations worldwide. Benefits of our remote training

approach include:

Travel time and costs are eradicated and schedules can be established to fit in withexisting workloads and the TeleDynamicX implementation process.

Our experience has shown that providing short training sessions of up to an hour over aperiod of time increases the effectiveness of the training. This many and often

approach is greatly facilitated by the online approach.

Training small groups of staff who perform the same role together has knowledgeretention benefits. In many multi-location firms there are often staff members in the

same functional role but in different offices.

As new features are added and additional modules implemented, staff can get up tospeed very quickly, thereby helping them to be more productive.

Key Process TrainingSome processes are very important to an organization so training has to reflect this. In certain

cases we would shadow a member of your staff and guide them through each process a number

of times to monitor their progress and ascertain when they have reached a level of proficiency

to continue unaided.

This could include, for example, the provisioning of switches, trunks, customers and vendors or,

for example, the import of vendor / customer tariffs, import / insert of dial codes and the

administration of routing.

Training MaterialsWe maintain a centralized team of dedicated experts whose primary role is to test and

document new and updated functionality, as well as changes to the TeleDynamicX GUI and user

experience. All documentation is published in Help file format, as well as HTML documents, PDF

documents and WORD documents. This enables us to deliver training and help where it is

required.


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24/7 Support

TeleDynamicX is committed to providing the very best 24-hour customer support experience

and adapting to meet the changing needs of business.

Telephone/Email/Online SupportRegardless of what media you use to contact support, we have the systems to be able to

effectively manage your issues.

Customers are provided with web based access to our support ticketing system where they can

open a ticket/set the severity level/access and annotate previous tickets, use the Knowledge

Base and FAQs section, download documentation and check on release and patch availability.

Hotline telephone numbers are also provided to customers for serious issues.

Centralized Support PersonnelWe have support personal in the USA, Cyprus, Germany, India and Kyrgyzstan. Our support

personnel are embedded within the development, documentation and training teams so they

have seen the product from the ground up and can assist with support requests efficiently and

effectively.

On-Site Support PersonnelFor larger customers, we would propose extending the role of the on-site implementation and

training consultant to include front line support, as well as the on-site period. The on-site period

could be, for example, for one year or a permanent role.

Automatic Monitoring Systems

Embedded software routines constantly check critical events e.g. continual receipt andprocessing of CDRs.

With respect to the TeleDynamicX Production Servers, we deploy the NMS package Zenoss to

monitor SNMP traps as well as running customized monitoring scripts on guest servers. We

detect most hardware/software issues on the deployed platforms. As events occur that weren't

trapped we develop new monitoring scripts to catch them.

To detect total power failures and site isolation due to fiber cuts and access gear failure, we

launch periodic SNMP polls and/or call queries (from platforms in Dallas, Manassas and San

Antonio) to verify that we get a valid response.

For the TeleDynamicX C-SCPs, we also use the vCenter Server Alarm process to trap any of the

nearly 200 alarm conditions detectable by an ESX/ESXi host or by vCenter Server.

Hardware and Operating Systems SupportBecause of the critical nature of the TeleDynamicX platforms, four hour critical response time

support from the hardware vendor is included to ensure that if, for example, a server ethernet

switch or iSCSI SAN component fails, the hardware vendor will be there within four hours with

replacement parts.


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GeneralOur web sitehttp://www.teledynamicx.com/provides further information about the capabilities

of our TeleDynamicX Solutions and the following PDFs can be downloaded or forwarded to you

by email on request.

TeleDynamicX Overviews

Lift the Routing Layer above the Switching Fabric

The Next Generation Centralized Routing Architecture

TeleDynamicX Corporate Profile

TeleDynamicX Overview

TeleDynamicX InternationalAnalyticX

Carrier Management

Customer and Vendor Billing

Customer Tariffs

Dial Code Management

InSight Reports and Dashboards

Network Operations Support

Routing Paradigms

Subscriber Number Management

Traffic Agreements

Traffic and Margin Monitoring

Vendor Tariffs

TeleDynamicX US DomesticAnalyticX

Carrier Management

Customer and Vendor Billing

Customer Tariffs

Dial Code Management

InSight Reports and Dashboards

Network Operations Support

Routing Paradigms

Subscriber Number Management

Traffic Agreements

Traffic and Margin Monitoring

Vendor Tariffs

Please do not hesitate to contact us should you require further information or wish to initiate

initial discussions and demonstrations.

We look forward to hearing from you.

[email protected]

http://www.teledynamicx.com/
http://www.teledynamicx.com/http://www.teledynamicx.com/http://www.teledynamicx.com/mailto:[email protected]:[email protected]://www.teledynamicx.com/http://www.teledynamicx.com/http://www.teledynamicx.com/mailto:[email protected]://www.teledynamicx.com/

Documents

TeleDynamicX NGN Voice Routing Solutions for US Domestic Wholesale Traffic