TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

Embed Size (px)

Citation preview

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    1/17

    Page | 1

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    NGN Voice Routing Solutions

    for International Wholesale

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    2/17

    Page | 1

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    Network-Wide Call Routing

    for International Wholesale

    A Game Changing EnvironmentTeleDynamicX, network-wide, Wholesale Voice Solutions manage all Processes, Policies and

    Reporting, and lifts the Routing Layer above the Switching Fabric by interfacing in real-time with

    all Legacy and Next Generation Network Switching Architectures at the signaling level.

    Routing decisions can now go beyond historical cost, quality and destination area dial codes, toinclude decisions based on LRN, vendor / trunk load balancing and millions of individual peering

    partner or subscriber originating and dialed numbers.

    This dynamic capability to manage provisioning and routing, integrating both business and NOC

    requirements, provides Wholesalers of International voice traffic with an opportunity to:

    Reduce Operating and Terminating Costs. Creating New Business Opportunities and Market Differentiators. Sell New Services.

    All within a Single Network-Wide Delivery Platform

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    3/17

    Page | 2

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    TeleDynamicX Next Generation ArchitectureTeleDynamicX Carrier Grade Voice Solutions are highly-scalable, meeting any and all

    performance and functionality requirements of National, Tier 1 and Tier 2 Carriers, Cable

    Companies, Mobile Companies, CLEC's, ILEC's, IXC's and Wholesalers.

    Unique to TeleDynamicX, our SCP based dynamic routing layer seamlessly interfaces to ALL

    Legacy and Next Generation Network Switching Architectures providing connectivity to ANY

    TDM and VoIP switch, Gateway, SBC, IP-PBX, Mobile Switch, etc., using ANY signaling protocol.

    Example Integration to Sonus Switching Architecture

    With rich in-call International routing feature sets, TeleDynamicX supports multiple network-

    wide routing paradigms including, LCR / QoS destination based routing, ToD / DoW routing,

    vendor and trunk level load balancing, routing by millions of subscriber CLIs and dialed

    numbers, support for millions of peering partner numbers, local call determination, on platform

    LNP, fax screening.. and much more.

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    4/17

    Page | 3

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    Revenue, Cost and Margin Optimization

    Implementing quality BSS/OSS Solutions combined with in-depth reporting provides

    standardization and optimization for all key Telecommunications back office processes,

    improving completeness, accuracy and time to perform all operational and management tasks,thereby generating cost savings.

    TeleDynamicX is a best in class BSS/OSS solution and provides a single business interface for the

    integration of commercial and network operations policies and processes.

    However, price competition, pressure on margins and high quality requirements are all requiring

    that greater focus is placed on cost and margin management and the implementation of new

    routing paradigms.

    TeleDynamicX Solutions meet these challenges and provides Wholesalers of International voice

    traffic with the ability to achieve the following operational improvements and cost savings:

    With support for 100s of Millions of Peering Partner numbers, lower rates can benegotiated with peering partners by providing guarantees with respect to the

    accuracy of dialed numbers forwarded matching peering partner number

    requirements.

    Faster time to market with new and/or improved routing products Minutes notDays.

    Time of Day / Day of Week vendor rates can be utilized via by Time of Day / Day ofWeek Routing.

    Call quality is better managed with Vendor call throttling, vendor and trunk levelload balancing, trunk output limitation, trunk level ToD / DoW availability settings

    and custom treatment of invalid CLIs.

    Known fax numbers can be screened by Originating and / or Dialed Number andspecial routing implemented.

    Network utilization can be increased by eradicating port clogging from short dialednumbers and by load balancing vendors and trunks.

    Margin exposure to cost differences between carriers is significantly improved withrouting based on local routing number (LRN) or dialed number.

    The TeleDynamicX Number Portability Platform provides access to a local copy ofnumber portability data from one or more country-specific data sources, at lower

    than competitor charges.

    The TeleDynamicX C-SCP architecture allowing operators to interface to Any Switchusing Any Signaling protocols reduces reliance on single vendor switching solution

    and allows legacy and/or lower cost switching platforms can be utilized, thereby

    reducing CAPEX and extending the life of legacy switches.

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    5/17

    Page | 4

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    TeleDynamicX International BSS/OSSTeleDynamicX International, Hosted or Network Deployed BSS/OSS Solutions, manages all key

    International back office Processes, Policies and Reporting for Wholesalers of International voice

    traffic, including:

    Carrier Management for customer and vendor provisioning with Trunks and / or IPAddresses.

    Dial Code Management with code change date tracking and reporting. Vendor Tariffs [Buy Rate Decks] with tools for managing rate imports and dial code

    mismatches.

    Subscriber Number Management for the maintenance and routing of specific subscriberorigination and dialed numbers and number patterns.

    Multiple Routing Schemes including True Least Cost Routing [LCR], Routing by Quality[QoS] and Routing by LCR / QoS.

    Subscriber Number Routing for granular control over the maintenance and routing ofspecific subscriber origination and dialed numbers and number patterns.

    Traffic and Margin Monitoring with on screen and emailed alerts. Customer Tariffs [Sell Rate Decks] with automated generation of recommended sell

    rates and emailing of rate notifications.

    Customer and Vendor Billing, invoice generation and accounting. Traffic Agreements Management for bi-laterals, commitments, etc. Network Operations Support including generating and managing vendor trouble

    tickets, CDR search, A-Z routing views, NOC number lists and NOC number list routing.

    TeleDynamicX C-SCP integration providing advanced In-Call routing feature sets,Vendor Call Throttling, Network-wide Vendor Load Balancing, Vendor Trunk level Load

    Balancing, NOC over-rides, Subscriber Origination and Dialed Number and Pattern

    routing; and much more..

    Prebuilt Reports & Dashboards and user defined data visualization tools for key decisionmakers and partners to quickly analyze critical data.

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    6/17

    Page | 5

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    Managing Key Revenue Assurance Policies and

    Processes

    International Base Line CodesInternational Codes Management provides for the ongoing addition / deactivation of

    International Codes, with date tracking of additions / deactivations and movements within

    International destination groups. Valid number lengths can be quickly and easily set for each

    code.

    When deployed in association with TeleDynamicX C-SCP, global validation settings in the

    TeleDynamicX C-SCP Administration Module provide for screening of International dialed

    numbers for valid minimum and maximum number lengths.

    Sell Destinations and RatesSell destinations and rates can be managed manually or automatically generated from the

    assigned routing table where TeleDynamicX Price Watch recommends sell rates based on

    multiple corporate margin settings and provides for uplift options to customer sell tariffs.

    Manual / Automatic Sell Rate Management System Upload of Sell Rates Auto- Generation of Sell Rates Allow / Disallow auto sell rate updates on a code by code basis Multi Billing Increment Support Sell Rate History Tracking Auto Tracking and Application of Rate Increase and Decrease Periods Multiple sell rates for a single carrier, e.g. Gold/Silver/Bronze networks Automated Emailing of Customer Sell Rate Notifications Support for Future Dated Rates Ability to Expire All Rates for a Specific Carrier Ability to Expire Selected Rates for a Specific Carrier

    Rate Increase and Decrease Periods are

    automatically tracked when new rates are

    applied and a full history of all changes ismaintained.

    Customer Sell Rate Notifications can be

    automatically emailed to some or all

    customers to whom the sell tariff is

    assigned.

    Modifications to Baseline codes and their

    effect on sell rates is also tracked and

    notifications raised to customers

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    7/17

    Page | 6

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    Buy Destinations and RatesEffective management of vendor codes and rates is extremely important in a wholesale

    environment, accordingly TeleDynamicX provides for manual and automatic blocking of

    mismatches between the Wholesalers and underlying vendors codes to avoid losses and/ or

    for blocking poorly performing code destinations. Blocked vendor codes for destinations inrouting are output dynamically as part of the International routing output.

    Manual and Automated Buy Rate Management

    Multi Billing Increment support

    Vendor rate notification multi- format import capability

    Miss-match code / rate management (no loss support)

    Break out opportunity identification

    Auto capture of codes / rates no longer offered

    Allow / Disallow auto Buy rate updates on a code by code

    basisAbility to systematically reject rates that do not conform to

    commercial agreement (insufficient notification period)

    Auto capture of zero rated codes during import

    Auto block the loading of rates for any country not supported

    in the International network

    Automated capture and management of duplicated codes

    Load rates by dial code only (not by dial code/destination

    name)

    Background task rate uploads

    Ability to load rates with multiple effective dates

    Ability to load rates by an a-z destination list

    Ability to load a partial dial plan rate

    Ability to load rates with country and break out codes in a

    different column or same column

    Ability to expire all rates from a specific vendor

    Ability to expire selected rates from a specific vendor

    Support for Future dated rates

    Buy Rate history tracking

    Multiple Buy rates for a single carrier, e.g. Gold/Silver/Bronze

    networks

    Ability to utilize Time Of Day rates

    Real time visibility of rates to the routing tool (See the rate as

    soon as entered)

    Load multiple rates for a single vendor, e.g. TDM vs. VoIP,

    Gold/Silver/Bronze networks

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    8/17

    Page | 7

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    International Wholesale Routing Paradigms

    With TeleDynamicX International, Wholesalers of International voice traffic have no limitation to

    the number of Routing Products Tables that can be created.

    Presentation of VendorsAll Vendor Tariffs are immediately and automatically Available to all routing tables but only

    participate if assigned. This allows communications service providers to create different

    Products by assigning different vendors [e.g. Tier 1 only / or Wholesale only / or a mix].

    Once a selected vendor is assigned, all offered destinations are immediately and automatically

    Available for routing. Specific vendor offered destinations can also be excluded from

    participating in routing tables.

    International Routing TablesTeleDynamicX Routing Table displays provide communications service providers with extensive

    visibility of all pertinent routing information including on-screen color coded displays

    highlighting below target ASRs / ACDs and Forced Routing Positions:

    Dial code routing groups (with visibility of underlying dial codes) Vendor Name Vendor Tariff Name Vendors Billing Increment Vendors Rate in the offered currency Vendors Rate in the communications service providers base currency Conversion of Vendors Rate in base currency to a 1:1 billing increment rate (True LCR) Vendors Rate Effective Date Routing Position

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    9/17

    Page | 8

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    Intelligent Routing Position User Comments

    In addition, for a user selected traffic period, the following information related to Carrier

    Effectiveness is also displayed for each vendor:

    ACD / ALOC ASR Total Calls Traffic Minutes (calculated per second) Total Actual Cost of traffic terminated Average Actual Cost per min Automatic Calculation of True LCR

    The common approach to ranking vendor LCRs is to use imported vendor rate offers converted

    to a common currency. However, this approach can give rise to very costly routing errors wherevendor rates are quoted in different billing increments e.g. 1/1, 6/6, 30/6, 60/60.

    To overcome this issue, TeleDynamicX uses built-in currency conversions and uniquely tracks

    Quality of Service data for every call to every vendor and for every destination to automatically

    present TRUE LCRs, based on converting all vendor rates to a common currency and a common

    1/1 billing increment.

    Alternative Business Model Routing SchemesTeleDynamicX allows for the creation of an unlimited number of routing plans to fit varying

    telecom business models, including:

    True Least Cost priority ranking with Manual Routing over-ride Carrier and destination Forced Routing positions Creation of specific billing increment routing tables Least Cost Routing set to a Routing Depth Arbitrage and Retail Quality Routing Routing up to Sell Rate or Sell rate less corporate margins per destination, or a global

    margin

    Intelligent RoutingIn addition to standard LCR based routing methodologies, TeleDynamicX also provides anIntelligent Routing Solution that automatically changes routing when user specified cost or

    quality thresholds on specific routes are not met.

    TeleDynamicX Intelligent Routing draws from nearly every component of the system and

    combines user maintained and system generated data with user defined settings to continually

    reappraise the routing position of all qualifying terminating carriers, in support of user elected

    business model and traffic dynamics.

    Intelligent Routing will automatically calculate routing positions every X hours based on user

    settings for corporate margins, ACD and ASR per destination, price and quality weightings.

    Actual QoS, based on defined QoS periods, are compared to targets and weightings on a per

    vendor basis and revised routing positions automatically output.

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    10/17

    Page | 9

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    This routing paradigm is also based on recalculating offered rates from terminating carriers in

    their Native Currency Rate and Billing Model to a common Per Minute Rate in Base Currency

    using a 1+1 Billing Model, eradicating currency and billing increment irregularities.

    Schedules can be set to automate predefined routing outputs at any time including scheduling

    routing changes over weekends and during off hours.

    New Routing ParadigmsWhen deployed in association with TeleDynamicX C-SCP, TeleDynamicX network-wide, routing

    allows operators to go beyond static, priority order, destination based routing and implement

    unique features and benefits including:

    Management of the entire networks routing policy from a single location. Creates a platform for future centralized access to third party databases. Incorporation of legacy and/or lower cost switching platforms. Overcomes routing limitations within existing switches. No limitation with respect to network switch types deployed. Faster time to market with new and/or improved routing products. Vendor call throttling by routing table. Network-wide vendor load balancing. Network-wide trunk level load balancing [Priority Order, Round Robin, and %]. Trunk output limitation and trunk level ToD / DoW availability settings. Direct NOC interface to A-Z routing table with over-rides and cost impact visibility. Immediate ingress and egress path blocking at a carrier and trunk level. Call process blocking for invalid number lengths. Special routing for video calls and local call routing. Routing based on local routing number (LRN) or dialed number. Jurisdictional screening with custom treatment of invalid CLIs. Time of day / day of week routing. Round Robin routing for all or selected destinations. Percentage routing for all or selected destinations. Combined routing types, LCR, Round Robin, %, within one routing table.

    Manual and scheduled synchronization to all switches with call simulation. Support for 100s of millions of individual peering partner or subscriber originating

    and dialed numbers or number patterns.

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    11/17

    Page | 10

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    Call Flow SimulationWhilst the benefits of intelligent routing

    with rich in-call routing feature sets are

    evident, we also understand that network

    operators need an ability to simulate call

    flow in order to track the many call routing

    possibilities.

    Accordingly, to support Network

    Operations testing of world-wide call

    routing, a full call simulation module is also

    provided detailing call flow logic.

    Peering Partner Number Screening SupportWith screening support for 100s of Millions of subscriber numbers and / or subscriber number

    patterns, lower rates can be negotiated with International peering vendors by providing

    guarantees with respect to the accuracy of dialed numbers forwarded matching peering partner

    number requirements.

    In bound calls from Peering arrangements with customers can also be screened to ensure that

    they comply with underlying peering vendor partner arrangements.

    Peering partner number screening support provides opportunities to buy and sell at lower rates

    whilst maintaining margins.

    TeleDynamicX Number Portability Platform

    The TeleDynamicX Number Portability Platform provides access to a local copy of number

    portability data from one or more country-specific data sources. By enabling Wholesalers of

    International voice traffic to properly identify, route and rate traffic based on the actual

    terminating carrier, margin exposure to cost differences between carriers is significantly

    improved.

    Fax Number Screening

    Fax numbers can be screened by Originating and / or Dialed Number and special routing

    implemented.

    Short Dialed Number Support

    Network utilization can be increased by eradicating port clogging from short dialed numbers

    and by load balancing vendors and trunks.

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    12/17

    Page | 11

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    Data Visibility

    TeleDynamicX InSight (Business Intelligence Layer) uniquely provides Carriers with access to

    prebuilt and user defined data visualization tools for key decision makers and partners to quickly

    analyze critical data.

    Being able to have rapid access to information, in an easy to interpret and concise manner,

    helps Carriers operate more effectively and gain competitive advantage.

    Key Features and Benefits include:

    Near Real-Time Advanced DataVisualization

    Partner Collaboration Access to Critical Information

    Anywhere Anytime

    Highlights Critical Data Displays Traffic Flows Multiple Alerts including Low ASR /

    ACD

    Drillable Dashboards Geographic Data Views Customizable Charts Extensive Reporting Activity Monitors with Alarms Customer / Vendor Access to Traffic

    Statistics, CDRs and Billing Data

    Email and Export Data User Profiles

    In addition, with TeleDynamicX AnalyticX, telecom analysts, managers and executives can easily

    navigate data, finding trends, spotting patterns and 'drilling down' without the need for

    specialist IT staff.

    New Business Opportunities and Market

    Differentiators

    Subscriber CLI and /or subscriber dialed number based routing provides opportunities to offer

    new services to business IP-PBX customers:

    Offer IP-PBX business customers guaranteed Gold / Silver / Bronze Products withoutreference to Ingress Trunks, i.e. route VIP calls differently to other parts of the business.

    Provide IP-PBX business customers additional fraud protection by automatic callblocking depending on destination, CLI and / or Time of Day / Day of Week.

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    13/17

    Page | 12

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    About TeleDynamicXTeleDynamicX is a global provider of advanced solutions for telecoms operators in Back Office

    Management, Centralized Dynamic Routing and Number Translation Services, improving

    completeness, accuracy and time to perform all operational and management tasks - generating

    cost savings greater than the cost of implementing our solutions.

    Who and Where We AreTeleDynamicX has a 12 year history of technical expertise, growth and profitability. We have

    regional bases in the USA, Switzerland, Germany, Cyprus, Russia, Kyrgyzstan and our solutions

    manage over 35 Billion Minutes of voice traffic annually.

    TeleDynamicX Core ApplicationsTeleDynamicX core applications have been developed for and implemented to a wide variety of

    telecoms requirements; both as off the shelf solutions and tailored to meet individual

    requirements. The core applications are:

    TeleDynamicX International provides feature rich management of International Dial Codes,

    Buy Rates, Sell Rates, Least Cost / Best Quality Routing, Billing & Accounting, Traffic flows and

    Profitability.

    TeleDynamicX US Domestic Offers comprehensive management of US Domestic LERG Dial

    Codes, LATA/OCN, NPA NXX X Buy and Sell Rates, NPA NXX X Least Cost Routing, Traffic and

    Profitability visibility.

    TeleDynamicX Dynamic Routing provides advanced In-Call routing feature sets, including

    Vendor Call Throttling, Network-wide Vendor Load Balancing, Vendor Trunk Level Load

    Balancing, NOC over-rides, Peering Partner and Subscriber Number and Pattern routing; and

    much more..

    TeleDynamicX InSight provides access to prebuilt data visualization Business Intelligence

    tools including digital Maps, Charts, Gauges, Dashboards and drill down data displays, helping

    decision makers to reduce costs and increase profitability across their networks.

    TeleDynamicX AnalyticXIs a highly scalable Business Intelligence application that veryquickly enables telecom analysts, managers and executives to navigate data, finding trends,

    spotting patterns, 'drilling down', 'slicing and dicing' enterprise data without the need for

    specialist IT staff.

    TeleDynamicX Converged Service Control Point (C-SCP) provides a highly efficient

    and scalable cost-effective infrastructure for centralized routing and number translation services,

    representing the core of an operators next-generation multi-signaling, multi-switch routing

    infrastructure.

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    14/17

    Page | 13

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    TeleDynamicX Solutions Implementation, Roll Out,

    Training and SupportOur solutions implementation and roll out strategies utilize the same quality assurance

    processes and project planning tools that we apply to our software development in order to

    ensure the highest quality as well as real time customer involvement with a focus on testing.

    Our ApproachEvery client implementation is different, has different objectives and will have different strategies

    to achieve them. The TeleDynamicX platform is massively scalable and flexible; this enables

    solutions to be fit to any shape or size of problem. This flexibility requires us to be expert in

    helping you to understand what is possible and to document what you want to achieve.

    Our ExperienceAt TeleDynamicX we have 100s of man years ofexperience ranging from a deep understanding

    of all signaling protocols to business strategies. The founders of the company gained theirexperience from long careers in telecoms including the privatization of National

    Telecommunications Companies to the creation of over a dozen telecoms based companies, two

    of which have gone public.

    Sample Implementation Plan

    Deploy On-Site TeleDynamicX Consulting StaffFor larger Wholesalers, a senior projectmanager would be based with the Wholesalers core team to fully disseminate knowledge of the

    TeleDynamicX Out of the Box Solutions and to determine additional business and interface

    requirements.

    Planning & Proof of Solution Generate a detailed plan and specification documents. Atthis stage utilizing the TeleDynamicX hosted platform to demonstrate, aid discussion and to test

    development against.

    Additional Development Create and test additional business requirements and interfaces toin-house systems.

    Build and Test Lab System Build a scaled down version of the system to be installed in theonsite Lab to effect initial testing of call request from the switching fabric to the C-SCP, the

    return of a route and the collection of CDRs.

    Test Developed Interfaces Load manually and via developed interfaces the Lab system withinitial data required for BSS/OSS Lab functionality testing. Use traffic generators to load test the

    TeleDynamicX C-SCP.

    Business Requirements ReviewRequirements change over time especially in the light ofnew information. Work collaboratively with client to fully explore previously unseen

    requirements.

    Live Traffic Pilot Test System Build a subset of the full system to test live traffic. At thisstage the Lab system is moved to production while building out to cluster the key components

    of the system.

    Roll Out TeleDynamicX has established relationships with numerous third party telecoms andTeleDynamicX knowledgeable consultants who are drafted on to our team for multi location

    implementations to augment our centralized implementation and training structures.

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    15/17

    Page | 14

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    Training On Site/Remote

    We fully understand that without proper training even the best designed systems can under

    perform. We also understand that no one training method meets all needs. That is why we

    implement training from onsite to across the wire, one on one and in groups.

    Online TrainingA key tool in the support for our training environment is the utilization of the latest

    conferencing technology that enables on-line, interactive training to be delivered direct to the

    trainees desk.

    Training can be provided on a one to one basis or on a remote group basis with participants on

    individual computers and even in separate locations worldwide. Benefits of our remote training

    approach include:

    Travel time and costs are eradicated and schedules can be established to fit in withexisting workloads and the TeleDynamicX implementation process.

    Our experience has shown that providing short training sessions of up to an hour over aperiod of time increases the effectiveness of the training. This many and often

    approach is greatly facilitated by the online approach.

    Training small groups of staff who perform the same role together has knowledgeretention benefits. In many multi-location firms there are often staff members in the

    same functional role but in different offices.

    As new features are added and additional modules implemented, staff can get up tospeed very quickly, thereby helping them to be more productive.

    Key Process TrainingSome processes are very important to an organization so training has to reflect this. In certain

    cases we would shadow a member of your staff and guide them through each process a number

    of times to monitor their progress and ascertain when they have reached a level of proficiency

    to continue unaided.

    This could include, for example, the provisioning of switches, trunks, customers and vendors or,

    for example, the import of vendor / customer tariffs, import / insert of dial codes and the

    administration of routing.

    Training MaterialsWe maintain a centralized team of dedicated experts whose primary role is to test and

    document new and updated functionality, as well as changes to the TeleDynamicX GUI and user

    experience. All documentation is published in Help file format, as well as HTML documents, PDF

    documents and WORD documents. This enables us to deliver training and help where it is

    required.

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    16/17

    Page | 15

    CONTACT International: +357 26 813753 http://www.teledynamicx.com

    USA: +1 210 380 0458 [email protected]

    24/7 Support

    TeleDynamicX is committed to providing the very best 24-hour customer support experience

    and adapting to meet the changing needs of business.

    Telephone/Email/Online SupportRegardless of what media you use to contact support, we have the systems to be able to

    effectively manage your issues.

    Customers are provided with web based access to our support ticketing system where they can

    open a ticket/set the severity level/access and annotate previous tickets, use the Knowledge

    Base and FAQs section, download documentation and check on release and patch availability.

    Hotline telephone numbers are also provided to customers for serious issues.

    Centralized Support PersonnelWe have support personal in the USA, Cyprus, Germany, India and Kyrgyzstan. Our support

    personnel are embedded within the development, documentation and training teams so they

    have seen the product from the ground up and can assist with support requests efficiently and

    effectively.

    On-Site Support PersonnelFor larger customers, we would propose extending the role of the on-site implementation and

    training consultant to include front line support, as well as the on-site period. The on-site period

    could be, for example, for one year or a permanent role.

    Automatic Monitoring Systems

    Embedded software routines constantly check critical events e.g. continual receipt andprocessing of CDRs.

    With respect to the TeleDynamicX Production Servers, we deploy the NMS package Zenoss to

    monitor SNMP traps as well as running customized monitoring scripts on guest servers. We

    detect most hardware/software issues on the deployed platforms. As events occur that weren't

    trapped we develop new monitoring scripts to catch them.

    To detect total power failures and site isolation due to fiber cuts and access gear failure, we

    launch periodic SNMP polls and/or call queries (from platforms in Dallas, Manassas and San

    Antonio) to verify that we get a valid response.

    For the TeleDynamicX C-SCPs, we also use the vCenter Server Alarm process to trap any of the

    nearly 200 alarm conditions detectable by an ESX/ESXi host or by vCenter Server.

    Hardware and Operating Systems SupportBecause of the critical nature of the TeleDynamicX platforms, four hour critical response time

    support from the hardware vendor is included to ensure that if, for example, a server ethernet

    switch or iSCSI SAN component fails, the hardware vendor will be there within four hours with

    replacement parts.

  • 7/28/2019 TeleDynamicX NGN Voice Routing Solutions for International Wholesale Traffic

    17/17

    Page | 16

    CONTACT International: +357 26 813753 http://www teledynamicx com

    GeneralOur web sitehttp://www.teledynamicx.com/provides further information about the capabilities

    of our TeleDynamicX Solutions and the following PDFs can be downloaded or forwarded to you

    by email on request.

    TeleDynamicX Overviews

    Lift the Routing Layer above the Switching Fabric

    The Next Generation Centralized Routing Architecture

    TeleDynamicX Corporate Profile

    TeleDynamicX Overview

    TeleDynamicX InternationalAnalyticX

    Carrier Management

    Customer and Vendor Billing

    Customer Tariffs

    Dial Code Management

    InSight Reports and Dashboards

    Network Operations Support

    Routing Paradigms

    Subscriber Number Management

    Traffic Agreements

    Traffic and Margin Monitoring

    Vendor Tariffs

    TeleDynamicX US DomesticAnalyticX

    Carrier Management

    Customer and Vendor Billing

    Customer Tariffs

    Dial Code Management

    InSight Reports and Dashboards

    Network Operations Support

    Routing Paradigms

    Subscriber Number Management

    Traffic Agreements

    Traffic and Margin Monitoring

    Vendor Tariffs

    Please do not hesitate to contact us should you require further information or wish to initiate

    initial discussions and demonstrations.

    We look forward to hearing from you.

    [email protected]

    http://www.teledynamicx.com/

    http://www.teledynamicx.com/http://www.teledynamicx.com/http://www.teledynamicx.com/mailto:[email protected]:[email protected]://www.teledynamicx.com/http://www.teledynamicx.com/http://www.teledynamicx.com/mailto:[email protected]://www.teledynamicx.com/