Telecomunication Technologies - Overview

Levent IŞIK, 15.02.2013IBM Global Business ServicesTelco Architect – Central Eastern Europe Bilkent/Ankara - CS418

AGENDA

What is Telecomunication? Telco Industry Evolution Telco Networks Telco IT Components

What is Telecommunication?

Transmission of information from a sender station to a receiver station over a distance.

Telco Industry Evolution

Telco Industry Evolution

Invention of Telegraph(1792, Samuel Morse -1844) and Telephone(1870)

Slow progress between 1800 – 1950s Introduction of fiber optic access Introduction of wireless access GSM Wimax- Wifi Mobile Broadband 3G – 4G(LTE)

Telecommunication Networks

Access Networks– Fixed (Copper/Fiber)– Radio Access(GSM/Wi-fi/Wi-max)

Core Network– Voice– Data

Transmission(Transport) Networks

Telecommunication IT Components

Business Processes– Order to Activate– Complain to Resolve– Order to Bill .......

Applications– Business Support Systems (BSS)– Operation Support Systems (OSS)– Enterprise Applications

Data– Common Data Model

Integrations

TMForum Frameworx

Strategy, Infrstructure & Product

Fullfilment Assurance BillingOperations Support & Readiness

Market/Sales Domain Campaign & Funnel

Management

Compensation

&Results

Channel Sales Mng.

Product Management DomainProduct Strategy/Proposition Mng.

Product Performance

Mng

Product Lifecycle

Mng.Product Catalog Mng

Customer Management DomainCustomer

Information Mng

Transactional Document Production

Billing Account Mng

Receivables ManagementCustomer Self ManagementCustomer

Order Mng

Collection Management

Billing Inquiry, Disputes

&Adjustments

Bill CalculationBill Format/Render

Charge Calculation & Balance Man

Service Management Domain

Service Catalag Mng

Service Inventory Mng.

Service Problem

ManagementService Order Management

Service Performance

Mng.

Service Quality Mng

Resource Management Domain Resource Process Management (Workflow/Integration)

Resource Domain Management

Resource Life Cycle

ManagementResource Order

Management

Voucher Management

Resource Performance Management

Supplier/Partner Domain

Enterprise Domain

INT

EG

RA

TIO

N IN

FR

AS

TR

UC

TU

RE

Sales Aids

Customer Contact Management, Retention & Loyalty

Customer Service Representative Toolbox

Customer Problem

Mng

Partner ManagementSupply Chain Management

Revenue Assurance

Management

HR Management

Financial Management

Asset Mng Security

MngKnowledge

Mng Fraud Mng

Sales & Marketing Reporting

Sales Account Management

Solution Mng.

Contract Management

Sales Porta

ls

Customer SLA Mng

Case Mng Billing Events Man

Service Test Mng.

Workforce Mng

Resource Inventory

Mng

Network Number

Inventory Mng

Location Mng

Resource Test Management

Fault Mng

Usage Mng

Wholesale / Interconnect Billing

Regulatory &

Compliance Man

Administrative Services

Cross Domai

n

Catalog Mng

FalloutMng

TAM - Application Framework