Version: Date of Issue: 12/12/2018 Author: Ronke Adebajo Review Date: Approved By:

HERTFORDSHIRE

COUNTY COUNCIL

TECHNOLOGY

DEPARTMENT USER

GUIDANCE

WINDOWS USER GUIDE

2 HCC – RBA5 for Windows User _RA_Version 1.0

Contents

Introduction ............................................................................................................................................ 3

Accessing Desktop................................................................................................................................... 3

Logging Out of your desktop and RBA .................................................................................................... 6

3 HCC – RBA5 for Windows User _RA_Version 1.0

Introduction

Window users (non-HCC Devise) can access their windows w7 and w10 desktop using the RBA5 Client

This is required to access your upgraded desktop.

RBA5 can be used with most HTML5 browsers like Edge, Chrome, Safari, Firefox and Opera. This Guide does not apply for Mac users. See RBA5 For Mac User Guidance

Accessing Desktop

Step 1:

Enter below link into your web browser or Copy and paste it https://remoteaccess.rds.hertscc.gov.uk

Step 2:

Enter your User Name (Usually First Name and Surname). Enter your Pin followed by Passcode (with no space inbetween). Select Login

Step 3: If you are accessing for the first time the message below may pop up, select Allow

Step 4:

Enter your AD Username and Password and select Sign in

4 HCC – RBA5 for Windows User _RA_Version 1.0

Step 5:

Select VDI icon (depending on your location, the VDI name varies). VDI can be VDI County Hall, VDI Stevenage etc

Step 6:

If you are accessing for the first time the message below may pop up after selecting the VDI icon. Select Open

Step 6a:

If accessing via Microsoft edge the below box appears. Enter your AD login details with Hertscc\ in front of your username and enter your password

5 HCC – RBA5 for Windows User _RA_Version 1.0

Step 7:

Your desktop displays and you can access your applications as usual

6 HCC – RBA5 for Windows User _RA_Version 1.0

Logging Out of your desktop and RBA

For Windows 10

For Windows 7

Step 1:

From your desktop select Windows icon

From your desktop select the Start icon

Step 2

From the List displayed, select image icon

and then Sign out

Select Log Off

Step 3:

That will take you to Hertfordshire County Council (or your location) VDI screen, Select Sign out on the top right corner of the window