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Take A Hard Look at Soft Skills

2017 Monthly Webinar SeriesCultural Sensitivity and Cultural Competence

Webinar #10 | October 2017

Presentation © Wonderlic, Inc. 2017

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audience• Type any questions in the chat bar• The slides and a recording will be

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Welcome to the Webinar

Winnie ClontsPrincipal and Creative Consultant

For almost 30 years, Winnie Clonts has been developing content for Wonderlic’s assessments and surveys and is currently a member of the Wonderlic Soft Skills Bootcamp development team. She has managed corporate divisions including Learning Outcomes, Research and Development, Marketing and Educational Services.

Winnie co-authored the Wonderlic Basic Skills Test (WBST), and was responsible for the development of WebApp, Wonderlic’s original Internet pre-employment screening service. She was an author of the Wonderlic Personnel Test – Revised (WPT-R), the General Assessment of Individual Needs (GAIN) and the Situational Judgement Test (SJT).

Today’s agenda

1. Diversity Explosion2. From Cultural Sensitivity to Cultural

Competence3. What is Cultural Competence?4. Cultural Skills Development5. Implementing Cultural Competence6. Wrap-Up and Q&A

Diversity explosion

https://www.youtube.com/embed/Zpt8UKslEyo?start=1&end=62

From Cultural Sensitivity to Cultural Competence

Cultural Competence

The ability to communicate and work effectively and appropriately with people of other cultures.

Audience Poll #1

Are you familiar with the concept of Cultural Competence as an organizational process?

What is Cultural Competence?

Culture is an integrated pattern of human behavior, which includes but is not limited to:

• thought• communication• languages • beliefs • values • practices • customs

• courtesies• rituals • manners of

interacting • roles• relationships • expected behaviors

What is Cultural Competence?

• have a defined set of values and principles that enable them to work effectively cross-culturally

• demonstrate behaviors, and provide policies and structures that enable employees to work effectively cross-culturally

• develop ways too value diversityo conduct self-assessmento manage the dynamics of differenceo acquire and institutionalize cultural knowledge o adapt to the diversity and cultural contexts of employees o and clients

• incorporate the above in all aspects of policy making, administration, product development, and delivery of products and services

Cultural Competence requires organizations to:

What is Cultural Competence?

Source: The National Center for Cultural Competence at Georgetown University

The capacity of an organization and its personnel to communicate effectively, and convey information in a manner that is easily understood by diverse audiences including persons of limited English proficiency, those who have low literacy skills or are not literate, and individuals with disabilities.

Linguistic competence is

What is Cultural Competence?

(Source: https://www.ncbi.nlm.nih.gov/books/NBK248430/)

What is Cultural Competence?

Cultural AwarenessBecoming aware of our own cultural values, beliefs and perceptions.

Cultural KnowledgeKnowledge of cultural characteristics, history, values, belief systems, and behaviors of the members of another ethnic group.

Cultural SensitivityBeing aware of and sensitive to other practices and cultures without assigning them a value – positive or negative, better or worse, right or wrong.

Audience Poll #2

Has your organization instituted a formal Cultural Competence Program?

Cultural Skills Development:

• Examine Assumptions• Find Similarities• Engage in Experiential Learning• Anticipate Impact• Be Conscious of Diversity

Resistance

Implementing Cultural Competence

• Identify your assumptions • Use your Critical Thinking Skills to examine them

o Test the negative statemento Validate your assumptions with

objective sourceso Experiment with the idea that your

assumption doesn't existo Try to narrow the assumption

Examine Assumptions

Implementing Cultural Competence

Culture makes people different and unique, but it's important to recognize that you have something in common with everyone you meet.

Examples:• Similar family situations • Enjoy the same music• Work for the same company• Share the same hobbies

o reading, hiking• Root for the same sports team

Find Similarities

Implementing Cultural Competence

Engage in Experiential Learning

• Learn by doing• Real-life, practical experience• Knowledge gained by an experience

Implementing Cultural Competence

• Think before speaking or acting.• Don't expect others to think or behave the way

you do.• Don't allow biases and prejudices to influence

your interactions with others.• Treat all people with respect.• Focus on cooperation to reach mutual goals.

Anticipate Impact

Implementing Cultural Competence

• Delaying consideration/implementation of diversity issues

• Attacking diversity as being too time consuming or complex

• Resisting the inclusion of people with diverse backgrounds in all aspects of the organization

Be Conscious of Diversity Resistance

Source: Johnson, M. E. Diversity Resistance. (2001)https://www. mediate.com/diversity/editorial1.cfm

• Accepting the inequitable compensation or lack of opportunity for people with diverse backgrounds

• Discrediting information provided by people with diverse backgrounds• Failing to acknowledge and recognize the contributions of people with

diverse backgrounds

Implementing Cultural Competence

• Improves communication.• Increases respect and mutual

understanding.• Increases morale.• Increases creativity in problem solving

by adding new perspectives.• Increases trust and cooperation.• Increases participation and

involvement of diverse groups.• Reduces fear of mistakes, competition

and conflict.• Promotes business relationships based

upon understanding.• Promotes inclusion and equality.

Advantages of the Culture Competence Process

Closing Thoughts

“Diversity: the art of thinking independently together.”-- Malcom Forbes, American Entrepreneur and Publisher

“Diversity is America’s most valuable resource. It is what makes us the most innovative nation on Earth.”

Nick Hanauer -- American Entrepreneur and Venture Capitalist

“I think that diversity is key for the next American entrepreneurs. They want to be a part of this society where there is so much diversity they have to have people from all experiences.”

Russell Simmons -- American Entrepreneur, Producer and Author

Wonderlic Soft Skills Training Program

Try Wonderlic’s newly revised Cultural Sensitivity Training Course for free on our ecommerce platform: https://wonderlic.nuvolaacademy.com

And use the coupon code web10.

Wrap-Up and Q&A