Tablet PC SFA solution for Enterprise

Business

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March 2011

Tablet for Business

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Tablet is the wireless enterprise platform that keeps mobile professionals connected to people and information while on the go

Tablet provides users with wireless access to a full suite of business applications, including email, corporate data, web and organizer

HCL incorporates the industry’s best software, hardware and services, providing the most comprehensive end-to-end wireless platform for corporate environments

Why Tablet based solution for Mobile workforce

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Modern organizations today have level of mobility. Workforce, especially the ones engaged in sales, business development, channel management, distribution, recruitment and supply chain management are increasingly mobile. The ability of an organization to enable this work force with enterprise solutions so that maximum productivity can be gained is a competitive advantage today. Organizations today satisfy this need by deploying enterprise solutions residing on smart phones, netbooks or laptops. However these devices have their limitations like:

High cost of hardware High cost of software like OS Portability and connectivity – for net books and laptops Screen size for smart phones Cost of training the employees to use these solutions

Enterprise Tablet Benefits

Portability

Increases Productivity

More Interactive

No additional space required

Connectivity

One touch operation

Easy Remote Access

Cloud Operation

Client Server Based Application Architecture support

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Product Basket

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Low Power CPU 800 MHz/ 256 MB / upto 8GB Storage/ Inbuilt Camera/ 7” wide display with single Touch Technology/ wifi / BT/Android 2.2 (FROYO)Feature:•High Performance CPU•On the go web Experience•GPS Navigation•Play Music , Video & Games•E- Reading•G-Sensor•EVDO Dongle Interface

Low Power CPU 800 MHz/ 512 MB / up to 16GB Storage/ Inbuilt Camera/ 7” wide display with Capacitive Multi Touch Technology/ wifi / BT/Android 2.2 (FROYO)Feature:•High Performance CPU•On the go web Experience•GPS Navigation•Voice Calling• Play High Resolution videos and Seamless Display Quality•Inbuilt 3G

Economy Series

Mainstream Series

Cont…

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Low Power CPU 1 MHz/ 1GB MB / upto 32GB Storage/ Inbuilt Camera/ 10” wide display with Capacitive MultiTouch Technology/ wifi / BT/ Inbuilt 3G/ Android 2.2 (FROYO)

Feature:•High Performance CPU•On the go web Experience•GPS Navigation•Play Music , Video & Games• 10” wide ,High Definition and Seamless Display Quality• Gravity Acceleration Sensor

Performance Series

Value Proposition

Logistics• Mobility• Ease of Use• Automatic

Syncing

Retail• Convenient

Shopping Experience

• Time Saving• Customer

Delight

Health• Keep Records • Knowledge• Communication

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Value Proposition

Education• Interactive

Class• Communication• Easy to access• Low weight

Insurance/ Banking• User xperience• Sales Force

Automation• Reduce Waiting

Time• Increases

Productivity

Automobile• Customer

Satisfaction• Reduce Time • Easy

Communication

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What CRM Can Do?

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Decrease sales cycle

Improve marketing effectiveness

Improve overall operations

Improve price realization

Integrate call center

Provide continuity in sales process

Sharpen brand

Sales Automation

Well-defined territories

Geographical, telescoping to schools, etc.

Lead generation across regions

Integrate and expand marketing

Planned sales calls

Improve visibility and brand for salesperson

Increased in-house sales processes

Replace reactive field-work with process

Complete funnel visibility

Help salespeople make more, better sales

Marketing Processes

Improve Lead quality

Acquire lists from various sources and activities

Use multiple contact modes

SMS, email, calling, dialer, etc.

Integrate outbound calling

Call center agents driven off same database

Track lead generation effectiveness

Automate hand-over to salespeople

Validate marketing outlay

Tie sales back to programs for full-cycle view

Sales Management

Establish clear opportunity stages

Lead > Prospect > Negotiate > Buy etc.

Drive cross-selling and up-selling

Identify specific stages for each initiative

Analyze failures and improve

Plan-to-Activity, Lost lead, Delayed deal, etc.

Transition seamlessly to Support

Support gets complete customer history online

Measure and improve sales effectiveness

By salesperson, region, deal, etc.

General Operation

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• Bi-directional SMS – CRM-in-field, customer interaction, intimations

• Email, SMS, Web2Lead – integrated internal processes based on source, interest, etc.

• End-to-End Marketing – multiple touch-points, all leading to specific deals

• Quote-to-Cash – order, invoice, collection, PDIs, bank reconciliation

• Test Center – questionnaires, surveys, HR reviews, 360-Degree reviews, etc.

Where CRM fits

Clients

Marketing

Partners, Dealers

Social Networks

Corporate – Marketing, Sales, Support, Ops

Sales

Mobile

SMS

Scenario 1: Field Sales

SMS Add Lead

Telescopic Territory Mapping

SMS Get Contact Info

SMS Change Stage

SMS Get Planned Activity

SMS Add Activity

Web Change Stage, Reassign, Reports

Web Change Stage, Reassign, Reports

Salespeople Sls Mgr

Reg Mgr

Sls Dir Director

Outbound contact with prospect group

Advertising, SMS from Impel, etc.

Prospect responseProspect

sends SMS to short-

code

Prospect location identification

Call Center person calls prospect, identifies

location via Google Maps

Prospect-Dealer Connect

Prospect gets SMS with details of closest dealer,

Dealer gets prospect info

Mktg Pgm SetupImpel user sets up

new marketing program

Prospect visits dealerProspect sees

product(s), decides to buy

Dealer reports saleDealer sends SMS to Impel with details of purchase, to create order

and claim credit

User manages processUsers gets complete visibility to process,

stages, numbers, etc. in Impel

Scenario 2: Consumer Marketing

Tablet PC SFA Solution Design

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