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Tablet PCsA Wave of Revolution For the Business...
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Tablet PC SFA solution for Enterprise
Business
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March 2011
Tablet for Business
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Tablet is the wireless enterprise platform that keeps mobile professionals connected to people and information while on the go
Tablet provides users with wireless access to a full suite of business applications, including email, corporate data, web and organizer
HCL incorporates the industry’s best software, hardware and services, providing the most comprehensive end-to-end wireless platform for corporate environments
Why Tablet based solution for Mobile workforce
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Modern organizations today have level of mobility. Workforce, especially the ones engaged in sales, business development, channel management, distribution, recruitment and supply chain management are increasingly mobile. The ability of an organization to enable this work force with enterprise solutions so that maximum productivity can be gained is a competitive advantage today. Organizations today satisfy this need by deploying enterprise solutions residing on smart phones, netbooks or laptops. However these devices have their limitations like:
High cost of hardware High cost of software like OS Portability and connectivity – for net books and laptops Screen size for smart phones Cost of training the employees to use these solutions
Enterprise Tablet Benefits
Portability
Increases Productivity
More Interactive
No additional space required
Connectivity
One touch operation
Easy Remote Access
Cloud Operation
Client Server Based Application Architecture support
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Product Basket
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Low Power CPU 800 MHz/ 256 MB / upto 8GB Storage/ Inbuilt Camera/ 7” wide display with single Touch Technology/ wifi / BT/Android 2.2 (FROYO)Feature:•High Performance CPU•On the go web Experience•GPS Navigation•Play Music , Video & Games•E- Reading•G-Sensor•EVDO Dongle Interface
Low Power CPU 800 MHz/ 512 MB / up to 16GB Storage/ Inbuilt Camera/ 7” wide display with Capacitive Multi Touch Technology/ wifi / BT/Android 2.2 (FROYO)Feature:•High Performance CPU•On the go web Experience•GPS Navigation•Voice Calling• Play High Resolution videos and Seamless Display Quality•Inbuilt 3G
Economy Series
Mainstream Series
Cont…
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Low Power CPU 1 MHz/ 1GB MB / upto 32GB Storage/ Inbuilt Camera/ 10” wide display with Capacitive MultiTouch Technology/ wifi / BT/ Inbuilt 3G/ Android 2.2 (FROYO)
Feature:•High Performance CPU•On the go web Experience•GPS Navigation•Play Music , Video & Games• 10” wide ,High Definition and Seamless Display Quality• Gravity Acceleration Sensor
Performance Series
Value Proposition
Logistics• Mobility• Ease of Use• Automatic
Syncing
Retail• Convenient
Shopping Experience
• Time Saving• Customer
Delight
Health• Keep Records • Knowledge• Communication
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Value Proposition
Education• Interactive
Class• Communication• Easy to access• Low weight
Insurance/ Banking• User xperience• Sales Force
Automation• Reduce Waiting
Time• Increases
Productivity
Automobile• Customer
Satisfaction• Reduce Time • Easy
Communication
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What CRM Can Do?
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Decrease sales cycle
Improve marketing effectiveness
Improve overall operations
Improve price realization
Integrate call center
Provide continuity in sales process
Sharpen brand
Sales Automation
Well-defined territories
Geographical, telescoping to schools, etc.
Lead generation across regions
Integrate and expand marketing
Planned sales calls
Improve visibility and brand for salesperson
Increased in-house sales processes
Replace reactive field-work with process
Complete funnel visibility
Help salespeople make more, better sales
Marketing Processes
Improve Lead quality
Acquire lists from various sources and activities
Use multiple contact modes
SMS, email, calling, dialer, etc.
Integrate outbound calling
Call center agents driven off same database
Track lead generation effectiveness
Automate hand-over to salespeople
Validate marketing outlay
Tie sales back to programs for full-cycle view
Sales Management
Establish clear opportunity stages
Lead > Prospect > Negotiate > Buy etc.
Drive cross-selling and up-selling
Identify specific stages for each initiative
Analyze failures and improve
Plan-to-Activity, Lost lead, Delayed deal, etc.
Transition seamlessly to Support
Support gets complete customer history online
Measure and improve sales effectiveness
By salesperson, region, deal, etc.
General Operation
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• Bi-directional SMS – CRM-in-field, customer interaction, intimations
• Email, SMS, Web2Lead – integrated internal processes based on source, interest, etc.
• End-to-End Marketing – multiple touch-points, all leading to specific deals
• Quote-to-Cash – order, invoice, collection, PDIs, bank reconciliation
• Test Center – questionnaires, surveys, HR reviews, 360-Degree reviews, etc.
Where CRM fits
Clients
Marketing
Partners, Dealers
Social Networks
Corporate – Marketing, Sales, Support, Ops
Sales
Mobile
SMS
Scenario 1: Field Sales
SMS Add Lead
Telescopic Territory Mapping
SMS Get Contact Info
SMS Change Stage
SMS Get Planned Activity
SMS Add Activity
Web Change Stage, Reassign, Reports
Web Change Stage, Reassign, Reports
Salespeople Sls Mgr
Reg Mgr
Sls Dir Director
Outbound contact with prospect group
Advertising, SMS from Impel, etc.
Prospect responseProspect
sends SMS to short-
code
Prospect location identification
Call Center person calls prospect, identifies
location via Google Maps
Prospect-Dealer Connect
Prospect gets SMS with details of closest dealer,
Dealer gets prospect info
Mktg Pgm SetupImpel user sets up
new marketing program
Prospect visits dealerProspect sees
product(s), decides to buy
Dealer reports saleDealer sends SMS to Impel with details of purchase, to create order
and claim credit
User manages processUsers gets complete visibility to process,
stages, numbers, etc. in Impel
Scenario 2: Consumer Marketing
Tablet PC SFA Solution Design
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Thank You
So, for all your business solutions through a Tablet Enterprise,
Contact [email protected]
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