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Table of Contents Welcome ................................................................................................................................................... 2

Operating Systems Supported by ReadyTech ........................................................................................... 2

Web Browsers Supported by ReadyTech .................................................................................................. 2

How to Get Help ........................................................................................................................................ 2

Test Connection to the Axway Virtual Lab from Your PC ......................................................................... 3

Test Connection to the Axway Virtual Lab from Your Mac ..................................................................... 10

Troubleshooting: Manually Configure Your Connection ........................................................................ 13

Connect to ReadyTech at the Beginning of the Training Event .............................................................. 16

CONNECTING TO THE AXWAY VIRTUAL LAB ENVIRONMENT

Education, Training, Technical Coaching

Maximize your Axway investment

with a comprehensive worldwide

education program

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Welcome

Axway is pleased to provide an ideal platform for the hands-on portions of our training classes. We have contracted with ReadyTech to provide each student with an individual instance of our application and its environment. This image is available from anywhere you can make an Internet connection.

As early as possible in the planning process for your class, we need to ensure that you and your colleagues will be able to connect to your hands-on session at ReadyTech.

Please ensure that you test your connections using the same desktop/laptop and the same network and browser that you will be using during the training event.

Operating Systems Supported by ReadyTech

Windows 2000/XP/2003/Vista/Windows 7/ Windows 2008 Mac OS X Linux Solaris FreeBSD

Web Browsers Supported by ReadyTech

Internet Explorer 6.0 or higher Firefox 1.5 or higher Safari 2.0 or higher

How to Get Help

If at any time you have a problem testing your connection or accessing the virtual lab environment, contact ReadyTech Support at +1-510-834-3344 or get-support@readytech.com or live support.

If after working directly with ReadyTech Support you are still unable to connect, please contact us at training@us.axway.com prior to the start date of your class.

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Test Connection to the Axway Virtual Lab from Your PC 1. Browse to https://axway.hostedtraining.com

2. Click Configure Automatically.

3. You will now either be prompted to download ActiveX or Java. If you are prompted to download ActiveX,

continue with Step 3. If you are prompted to download Java, skip to Step 4.

a. If you are using Internet Explorer, make sure ActiveX is not being filtered. At the top of your

browser menu, click Tools. If you see ActiveX Filtering checked, uncheck it.

b. Click Continue to ActiveX Download.

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c. Click the link on the notification bar to install the add-on activexTunnel.CAB from ReadyTech.

d. Or click on Install in the notification bar at the bottom of your screen.

Note: If you are unsuccessful in installing activeTunnel.CAB, please contact ReadyTech

Support at +1-510-834-3344 or get-support@readytech.com or live support.

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e. Click Yes to allow activeTunnel.CAB to make changes to your computer. Then click Install.

f. Skip to Step 5.

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4. If you were prompted to download Java, click Continue to Java Download.

a. If you receive a Security Information pop-up message “The application’s digital signature has

been verified” click Run. Now continue to Step 5.

.

5. When the “Connection Test Successful” message displays, click Save Settings.

Note: If the Connection Test Successful message does not display, please contact ReadyTech Support

at +1-510-834-3344 or get-support@readytech.com or live support.

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6. In the Access Code field type 5544332211 and click Submit.

7. Click Connect.

a. If you see a warning message “A Website wants to open web content using this program on

your computer” click Allow.

b. If you see a warning message “The identity of the remote computer cannot be verified. Do you

want to connect anyway?” click Yes.

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8. If the message “You have successfully connected to the test system” displays, your connection test is

complete. There are no additional steps you need to take to test your connection.

9. If the “Configuring remote session” message does not connect you (for example, if it seems to hang

for more than 5 minutes), perform the following steps:

a. On the main ReadyTech screen, click Settings. (Note: You may need to click Back on your

Browser to reach this screen.)

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b. Under Advanced Options, field Local IP Binding, select 127.0.0.1 and click Save.

c. Under System Access, click Connect.

Note: If the message “You have successfully connected to the test system” does not display,

contact ReadyTech Support at +1-510-834-3344 or get-support@readytech.com or live support.

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Test Connection to the Axway Virtual Lab from Your Mac 1. Ensure that Java is installed and enabled on your Mac.

2. Download and install Microsoft Remote Desktop (RDC) from

http://www.microsoft.com/mac/remote-desktop-client

3. Browse to https://axway.hostedtraining.com

4. Click Configure Manually.

5. In the field Viewer Type, make sure Microsoft Remote Desktop is selected and click Save.

6. In the Access Code field type 5544332211 and click Submit.

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7. Click Connect.

8. Highlight and copy the IP address 127.0.0.1:xxxxx that displays in the pop-up message. (Use

Command-c or Right-click to Copy). Then click OK.

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9. Open Remote Desktop Connection for Mac, which is found in Applications or where you have

previously installed it, and paste in the IP address you copied and click Connect.

10. If a login screen displays, your test is complete and was successful.

Note: If the login screen did not display, please contact ReadyTech Support at +1-510-834-3344 or

get-support@readytech.com or live support.

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Troubleshooting: Manually Configure Your Connection 1. If you are unable to automatically configure your connection to ReadyTech, you can manually configure

the connection. Browse to https://axway.hostedtraining.com

2. Click Configure Manually. Do not make any changes to the default settings. Click Save.

3. In the Access Code field type 5544332211 and click Submit.

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4. Click Connect.

a. If you see a warning message “A Website wants to open web content using this program on

your computer” click Allow.

b. If you see a warning message “The identity of the remote computer cannot be verified. Do you

want to connect anyway?” click Yes.

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5. If the message “You have successfully connected to the test system” displays, your connection test is

complete. There are no additional steps you need to take to test your connection.

Note: If the message “You have successfully connected to the test system” does not display, please

contact ReadyTech Support at +1-510-834-3344 or get-support@readytech.com or live support.

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Connect to ReadyTech at the Beginning of the Training Event

If you are unable to successfully connect to the training class lab environment, please contact

ReadyTech Support at+1-510-834-3344 or get-support@readytech.com or live support.

1. Your instructor will provide you a class Access Code. Assuming you were successful when you tested

your connection, follow the steps below.

2. Browse to https://axway.hostedtraining.com

3. If the screen “Hello…” displays, click Logout to make sure you are starting a new session.

4. If the Configuration screen displays, click Configure Automatically. If you are using Internet Explorer,

click Continue to ActiveX Download, or on other browsers click Continue to Java Download. When the

“Connection Test Successful” message displays, click Save Settings.

5. When “Enter Your Access Code” displays, enter the Access Code that your instructor provided for your

class and click Submit.

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6. If the screen “Activate Your Remote Session” displays, enter your first and last name, and click the box

indicating that you intend to use this system for training purposes only. Then click Activate.

7. On the System Access page, click Connect. If you receive a warning message “A website wants to open

web content using this program on your computer” click Allow. If you receive a message “The identity

of the remote computer cannot be verified. Do you want to connect anyway” click Yes.

a. If your Connection seems to hang, on the main ReadyTech screen, click Settings.

b. Under Advanced Options, field Local IP Binding, select 127.0.0.1 and click Save.

c. You may see a message telling you that the settings have already been defined on this

system, in that case, click Save.

8. If you are on a Mac, follow the instructions on previous pages to copy/paste your IP address.

9. You will see a pop-up window that will display the class Login name and Password. Write those down

(they are case-sensitive). Click Ok.

10. At the login screen, type in the Login name and Password you wrote down. Click Ok.