Swim School ManagementIntroducing swim-Focus

Course modules

• The Enquiry Process• Benefits of swim-Focus• Scores and Reports• Competency test

Course Aims

Understand the value of efficient enquiry handling

Understand how monthly reviews and reports are

carried out

Enhance technical knowledge of the eFocus platform that collects,

distributes and collates data across the business.

Gain some improvement ideas

Assessment5 question competency test

based on the content of these modules

Expected pass rate 80%

Module 1The Enquiry Process

The Enquiry Process

Enquiry SubmittedProspective students or

their parents cancomplete the onlineform which you can

place on your website.

Team is NotifiedAn email is sent to

you to tell you that a new enquiry has been submitted.

Process SubmissionThe submission is

placed in the ‘New’folder whilst your team

work through thedetails of their form and get in contact.

Student joins Swim SchoolAfter successfully processingthe enquiry, the student joins

the swim school!

Module 2Benefits of swim-Focus

The BenefitsSwim-Focus allows you to easily collate your enquiries through one simple form.

The platform categorises your enquiries as they move through the process so you know exactly which stage each one is at and can monitor their progress.

You can view each submission to find out their details and what they are looking for from your swim school.

You can assign actions to members in your team and track how the enquiry is being handled whilst also labelling the enquiry’s status.

CalendarThe calendar app allows you to input lesson times for each team member so you can see who is teaching and when. This will help you manage your staff and their schedules.

Module 3Scores and Reports

That platform allows you to set targets for your teams so they can work towards a monthly target of sign ups.

Reporting and Tracking

eFocus allows you to keep track of your swim school with a numerical snapshot of how the team are handling enquiries.

You can see how each team member has dealt with the action assigned to them. This is key for staff progression and feedback for their

achievements.

AnalysisThere are downloadable charts available in 3 formats; PDF, PNG and JPEG which show you a breakdown of information surrounding your enquiries. This could help you plan your future advertising campaigns if you are able to identify where most of your enquiries are coming from.

Module 5Competency test

Quiz• How are you notified of a new enquiry?• Where is your online form located?• True or False? There is an integrated calendar app within the eFocus platform.• Where are enquiries first placed when they are submitted to the platform?• Name a format in which you can download your charts.

For more resources…www.leisure-net.orgLeisure-net Solutions@_Leisurenethttp://tiny.cc/leisure-netyoutube